CLASSROOM EXPECTATIONS:

We will R.E.S.P.E.CT:
Ourselves.
Each Other.
Our Classroom Environment.
How?

1. Be Thoughtful:
a) Treat EVERYONE with respect - no hitting, name calling or put-downs.
b) Remember to say please, thank you, and you're welcome.

2. Be Responsible:
a) Accept the consequences of your actions
b) Ask for help if you need it
b) Clean up your own mess room is to remain clean at all times.
c) Think of others before you act.

3. Be Diligent:
a) Always try your best
b) Stay on task
c) Complete all assigned classwork, homework and assignments.

4. Be Respectful:
a) Listen to others (both teacher and student) at all times (one person
talking, then everyone else is listening)
b) Raise your hands if you have something to say AND if you need to
leave your chair.

Consequences:
1. Verbal Warning = 1st Warning
2. Name on board = Detention (Break 1, 2 or 3 OR Rubbish Pick-Up)
3. Asterisk on your name = Call Home
4. Continuous misbehavior = After-school detention/ Organise meeting
with parents.

Rewards for consistently positive and good behavior:

1. Positive Entries on Sentral
2. Positive Phone calls home
3. Merit Awards

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COMMERCE GUIDELINES:

1. If a student does not complete two homework tasks,

student will receive a cause of concern letter. If a student
does complete homework tasks, student will experience
no negative consequences.

2. If student work (class work, homework and assessments)

is not up to a high standard, student will receive a cause of
concern letter. If student work is up to a high standard,
student will experience no negative consequences.

3. If a student remains off task during class, student will

receive detention and/or a cause of concern letter. If a
student tries their best to achieve the best outcome for
themselves by remaining on task and actively
participating, student will experience no negative
consequences.

Therefore, TRY YOUR HARDEST EACH AND EVERYDAY.

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Year Nine: Consumer Choice: Syllabus Outline:

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Year Nine Consumer Choice: 4
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 Syllabus Breakdown:

Instructions:

1. New page in your Commerce books.

2. Title in your book: Syllabus Breakdown
3. Task: Write the following 4 points Syllabus
Breakdown in your books.

Topic One for Commerce is Consumer Choice. The Syllabus for Consumer Choice is broken
down into four main sections. These are the four main sub-topics that you are to know and will be
examined on.

1) Consumer and Choice: What are the decisions made by consumers that impact their
quality of life?

2) Consumer Decisions: Comparison shopping, choosing where to buy goods/services,

and key factors affecting consumer decisions.

3) Consumer Protection: Scams, Features of a contract, Legal rights as a consumer,

organisations that provide assistance for consumers and the process of consumer
redress.

4) Payment Choices: Explain the different methods of payment - use of cash, credit,
cheque, direct debit, lay-by, electronic funds transfer, book up.

Todays Focus: 1a) Consumer Choice: Investigate the Scope of consumer and choice

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Title in your books: Consumers and Choice: (pg. 4-5 of textbook)

Instructions:

1. New page in your Commerce books.

2. Title in your book: Consumers and Choice
3. Task: Write the Keywords in your books and
complete the Table Analysis (pg. 7)

Definition of Consumers
Consumers purchase

GOODS + SERVICES for

NEEDS AND WANTS

Key words
Consumers: Consumers purchase goods and services for needs and wants
Goods: Items you can see or touch
Services: Things done for you by others
Needs: Things that are necessary for survival, such as water and food
Wants: Things that are not essential for survival but we would like to have

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Activity Development: Table - Categorising between Good or Service and Need or Want:
Instructions:
1) Write down four goods/services you have recently bought OR your family/friends have
bought for you OR goods/services you received as a gift.
2) Classify it as either a Good or Service
3) Classify if it was a Need or Want.
4) Where can you buy that item? For example, if it was a water bottle you bought. You can buy
this at corner-shops, Woolworths, Coles, Aldi, K-Mart, Fast food places.

Item Good or Service Need or Want List 3-5 other places where
you buy the item?

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Title in your books: Investigating Choice: Consumer Decisions (pg. 6-7 of textbook)

Lesson Focus: Syllabus Point: Consumer Decisions:

This lesson will focus on decisions that consumers make on a daily basis and the impact
of these decisions on the quality of lives of consumers. The two syllabus points include:

A. Identify and classify examples of commercial and legal decision people make on a daily
basis.
B. Recognise the consequences of commercial and legal decisions on the quality of our
lives and the environment.

Decisions we make can be categorised as Febel (pg. 6-7 of textbook)

- F = Financial decisions
- E = Employment decisions
- B= Business Decisions
- E= Environmental decisions
- L= Legal decisions

Instructions:

1. New page in your Commerce books.

2. Title in your book: Consumer decisions that affect
quality of life.
3. Task: There are five decisions that consumers make.
You are to read and answer questions on each of
these decisions. The instructions are:
Instructions:
1. A student will read one decision for the class (pg. 6-7 of textbook)
2. Students to answer questions for each decision
3. Students to discuss answers for each decision
4. Repeat this process for all five types of decisions

Therefore, the first decision consumers make are financial decisions. You are to:
1. Read about Financial decisions as a class (pg. 6 of textbook)
2. Answer questions on financial decisions
3. Discuss answers on financial decisions.
4. Repeat this process for ALL FOUR DECISIONS (Employment, Business, Environmental
and Legal)

The questions for each decision are found below (page 9)

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 A. Financial Decisions (pg. 6)
1. What decision do consumers need to make concerning their income?
2. True or False? A budget is a financial plan that shows consumers if they will have enough money to
satisfy their wants.
3. List two different types of income that consumers can receive. Explain how consumers receive
those two types of income.
4. How does a budget improve a consumers quality of life?

B. Employment Decisions (pg. 6)

Employment decisions relate to the career path we want to follow. When thinking of your career, you should
take into consideration: your abilities, interest and personality, the career market and how to become fully
qualified in your preferred employment choice.

1) Why do you think your career choice needs to match your interests, abilities and personality?
2) According to the definition of labour force, are you part of the labour force? Why/Why not?

C. Business Decisions (pg. 6)

1. What is the main goal of a business?
2. If East Hills 9 Commerce has an income of $50,000 and expenses of $60,000. Did they receive a
profit? Why/Why not?
3. In your own words, explain the difference between revenue and expense.
4. In your own words, when does a business make a profit?
5. One primary business goal is to make a profit. What is one other goal a business might have?

D. Environmental Decisions (pg. 7)

We need to be aware of the products we buy and if they are environmentally friendly or not. You can also
recycle cans, aluminum, and newspapers. Another alternative is the shift from plastic bags to biodegradable
bags. Biodegradable bags are the more environmentally friendlier option as they decompose faster and are
less damaging to the environment as compared to plastic bags.

1. What choices do consumers have to be more environmentally friendly?

2. Why is it important to be environmentally friendly?

E. Legal Decisions: Fill-The-Blanks (pg. 7)

If you buy a product that is _______________ ___ then you have rights and responsibilities to get this
product fixed under the ______________________________ and Fair-Trading Act NSW (1987). The
Competition and Consumer Act (2010) is a federal law that applies to the whole of Australia as compared
to the ___________________________ that applies to consumers within NSW. They both aim to provide
fair-trading and for provision of consumer _____________________. For example, it is
_______________________ for a business to make statements in trade or ________________________
that are misleading or deceptive. _______________________ need to understand their rights and
_________________________ provided by these two legislations.

Word-Bank:
- Competition and Consumer Act (2010) - unlawful
- Fair Trading Act NSW (1987) - faulty
- responsibilities - commerce
- Consumers
- protection
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Verbal Scenarios:
Teacher will read out various scenarios. In your books, you will write down which out of the
F.E.B.E.L decisions it is.

Activity Instructions:

1. New page in your Commerce books

2. Title of page: FEBEL decisions
3. Write the numbers 1-9 on the left-hand side of your book
4. Once teacher has read out the scenario, you are to write down what F.E.B.E.L decision
it is.

Scenarios teacher is to read:

1. Determining the price you will charge for your good/service

2. Am I able to afford the BMW i8?
3. Should I use plastic bags or biodegradable bags?
4. You have a faulty good. I wonder who can assist me.
5. Where will I offer my services?
6. I really need to see how much I should save and how much to spend
7. How do I get a profit?
8. Should I purchase more property to receive more rental income?
9. Should I put my rubbish in the recycling bin?

Write down two choices/decisions you need to think about when making a:
- Financial Decision
- Employment Decision
- Business Decision
- Environmental Decision
- Legal Decision

Note: Please advise students to bring a device with internet

connection to the next lesson (Mobile phones acceptable for
this activity if they do not have a laptop/tablet).

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 Title in your books: Syllabus Point Two: Comparison Shopping (pg. 8-9 of textbook)

Instructions:

1. New page in your Commerce books.

2. Title in your book: Comparison Shopping.
3. Tasks:
a) Class Discussion of the below questions
b) Write the key definitions in your books
c) Answer questions on the Comparison Shopping
Table
d) Individually complete research project page 13 of
booklet.

COMPARISON SHOPPING- Class Discussion:

Class Discussion: Where do you or your parents

purchase your clothes? Do you shop around first
before you purchase a good or service? Why do you
think it will be advantageous if you shop around?

Write in your books the following key definitions:

Comparison Shopping: Contacting (by telephone, internet or in person)

a number of sellers to obtain the best deal.

E-commerce: The buying and selling of information, goods and services

via the Internet.

Retailer: A business that sells products directly to consumers.

E-tailer: Electronic retailer.

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What do we compare when comparison-shopping?
1. The price
2. The quality
3. Availability and
4. Aftersales service (services you receive after the sale of a
good/service such as warranties, insurance, delivery, money-back
guarantee)
The following is an example of two businesses selling an iPhone 7. The table shows the comparison between
the four key elements:
Comparison www.becextech.com.au Office works
Factor
Price $1049.00 1,224.95

Quality - New Condition - New Condition

- Unlocked - Unlocked

Availability - N/A 3 per customer

Aftersales 12 month warranty - 12 month warranty
Service - Next Day Delivery
Free Insurance
Takes 1-3 business days to
arrive
Purchase longer warranty
Free complimentary gift (apple
product related) at no extra
cost
14 days to return it Peace of
mind money guarantee
Promise that its cheaper and
100% authentic products.

Questions to answer in your books based on the above comparison table:

Title in your books: Comparison Shopping
1. Is the first business (www.becextech.com.au) an e-tailer or
retailer? What about Officeworks? E-tailer or Retailer?

2. Why do you think Office works places limits to the purchasing of

their goods?

3. Explain the importance of after-sales services to the decision

making process of consumers? Provide two reasons.

4. Based on the above comparison table, what business would you

purchase the iPhone from? Provide three reasons supporting your
answer.

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 Comparison Shopping - Research Activity:
Individually, you are to research and use two websites to compare the
price, quality, availability and after-sales service of ONE of the following:

- Beats by Dre Solo 2 Wireless

- PlayStation 4 ITB Pro Console
- Apple Watch Series 2

Instructions:
1) Draw the following table in your books (leave about 4 lines between
each section).
2) Individually research two different e-tailers to compare the price,
quality, availability and after-sales service of the chosen good.
3) Place the information in the table.

Comparison Name of business: Name of business:

Factor
____________________________________ _________________________________________
Price

Quality

Availability

Aftersales Service

Some websites to try:

- Comparison.com.au
- JBHI-5
- Myer
- www.mobilecity.com.au
- Ebay.com.au
- Harvey Norman

Discuss your answers as a class.

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 Title in your books: Where to buy goods and services: Range of
Locations and Sources (pg. 10-11 of textbook)

The lesson focus today will be on Choosing Where to Buy: Range of

Locations and Sources

Once you have decided what you want to buy, the next
decision is WHERE TO BUY THE GOOD and/or SERVICE:

1) Choosing where to buy: Manufacturer to Consumers:

Draw the following flow-chart in your books and write/answer the

following questions too:

Manufacturer: A person or business that makes the

goods. For example, Nestle is a manufacturer for goods
such as Milo.

Wholesaler buys LARGE quantities from the

manufacturer. For example, Woolworths Wholesalers.

Wholesaler sells goods to retailers. For example,

Woolworths wholesalers selling to Woolworths.

Retailer sells the products directly to consumers.

Consumers purchase the goods to satisfy their needs and

wants.

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Note:
The marks for a question equates to how many points you are to discuss.
For example:

2 mark questions = 1 point and an example

4 mark questions = 2 points and examples to support your answer

6 mark questions = 3 points and examples to support your answer.

In your half-yearly and yearly commerce examination, it will include

a 10 mark response question. You are to clearly discuss 5 key-
points AND provide examples to support your five points to receive
the full marks of 10/10.

Questions:
Write and answer the following questions in your books:
1. Explain the difference between manufacturer and wholesaler (3
marks)
2. Identify one advantage and disadvantage of buying from a wholesaler
(2 marks)
3. Distinguish between needs and wants (4 marks)

(pg. 10-11 of textbook)

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Choosing where to buy: Mail Order (pg. 11 of textbook)

1. New page
2. Title: Mail Order
3. Definition write the following definition in your
books.

Mail order is a system of shopping in which the

consumer completes and posts an order form, usually
from a magazine or catalogue, and receives products
through the mail.

Can you think of real life examples?

Avon?

What about mail form used at primary school? Red

in colour? Starts with S?

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 Title: Mail Order (pg. 11 of textbook)

Using the Scholastic mail order form, answer the following

questions in your books:
1. Is the order form easy to understand or confusing? Explain
why/why not? (3 marks 1 point and an example)
2. Identify methods of payment that are accepted with this mail form?
(3 marks 3 different methods of payment)
3. Discuss an after-sales service/s provided by Scholastic to
consumers? (4 marks 2 points and examples)
4. If a student has a budget of $40.00. Would they be able to purchased
order 327 and order 358? Yes/No and Why/Why not? (3 marks 1
point and example)
5. What is the application that allows you track your order online?
Discuss how useful this application is for consumers? {4 marks
name of application (1 mark), one reason it is useful + example (3
marks)}
6. Discuss two advantages and two disadvantages of using mail order
(8 marks two advantages and two disadvantages)

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Choosing where to buy: Online Shopping (pg. 12- pg. 13 of
textbook)

Stories of online shopping?

- Any issues or problems with the good? Was it faulty?
- How was the delivery process? Any extra charges?
Quick or slow delivery?
- Any risks with online shopping?

Activity Instructions:
1) In your books, INDIVIDUALLY create a table of the
Advantages and Disadvantages of Online Shopping.
2) We will create a brainstorm as a class
3) Copy all the answers in your books
Advantages of Online Shopping Disadvantages of Online Shopping

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 Choosing where to buy: Types of retail outlets (pg. 14-15 of
textbook)

There are FIVE different types of retail outlets. These include:

1) Convenience Corner Stores
2) Speciality Stores
3) Discount Variety Store
4) Department Stores
5) Supermarket stores

1) Convenience Corner Stores:

Convenience stores: Once located in
residential areas but are now attached to
service/petrol stations.

Product sold: A variety of food items,

magazines and newspapers. Less choice
available then supermarkets.

Price: Prices are usually higher then

supermarkets but it is convenient.

Examples: Local corner-stores, 7-11.

2) Specialty stores:

Specialty stores: They specialise on ONE

type of product to service or offer a limited
range of products.

Examples: Hairdressers, newsagents, gift-

shops, bookstores.

As these specialty stores specialise in a

particular product, the sales staff have
excellent product knowledge.

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3) Discount Variety Stores:
These stores have numerous
stores, all of which have a large
range of products but at much
cheaper prices. Discount variety
stores are plain designed and
offer basic customer service.

For example, K-Mart, Target

and Big-W.

4) Department Stores:

They sell a large range of products but

due to sales assistance on the shop
floor, prices are higher than discount
variety stores.

Examples: Myer and David Jones

5) Supermarket Stores:

Originally selling only food items,

super-market stores now sell a
range of items. Supermarkets are
cheaper options for food purchases
as compared to convenience
stores.

Examples: Woolworths, Aldi and

Coles.

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 Activity: Can you identify the Type of Retail Store?

Instructions:
1) Write in your books the numbers of 1-11 (along the left side of
your page)
2) One Minute Timer will start
3) For each allocated number, write down what type of retail store
it is.

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Year Nine Consumer Choice: 22
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Types of Retails Activity Instructions:
1) In your books, INDIVIDUALLY list ONE advantage and
ONE disadvantage of buying goods from each of the five
different types of outlets.
Type of Retail Advantage Disadvantage
Outlets
1. Convenience
Store

2. Speciality
Store

3. Discount
Variety Store

4. Department
store

5. Supermarket
stores

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Choosing where to buy: Locally, Regionally, and Interstate/Globally
(pg. 15)

Activity One: Graph Analysis:

1. Read page 15 as a class
2. Answer the following table in your books:

Where to Definition Examples Advantage Disadvantage

buy of
businesses
Locally

Regionally

Interstate

Globally

Activity: Case-Study Analysis:

Over the past ten years or more, two interesting trends have emerged in
retailing. One is the increase in the number of grocery supermarkets with
delicatessens, bakeries and coffee shops. For example, Coles and
Woolworths. Another is that, during the same period, the number of small,
family-owned grocery stores has decreased. For example, there are lower
numbers of family owned businesses in Bankstown.

(a) What do you think has caused this trend in retailing?

(b) What strategy would you suggest to help a small, family-owned
grocery store prosper?

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Key Factors Affecting Consumer Decisions:

All consumers have individual wants. Therefore, what people

buy varies from one person to another. There are key factors
that affect the key decisions.

Service
Price
Convenience
Marketing
Gender
Age
Finance
Environmental

Activity:
1) As a class we will watch Shark Tank.
2) For each good or service that is being discussed, discuss what factors will impact consumer
decisions to buy the good or not.

Title: Shark Tank - Key Factors Affecting Consumer Decisions

Name of Good/Service Factors that will impact consumers

purchasing this good/service

Good One: Leave about 5-10 lines

Good Two:

Good Three:

Good Four:

Shark Tank Video:

https://www.youtube.com/watch?v=fZ66jPvqUjg

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 Video-Analysis: Jordan Belfort Interview with Sixty Minutes:
YouTube Title: Commerce Jordan Belfort.
Instructions:
1. Whilst watching the video, there are hints to when answers to questions are coming up.

Questions:
1) How much did he scam his investors?

2) How many investors did he rip off?

3) How did Belforts scam work?

4) Identify the name of the scam used Belfort?

5) Albert Fidet (Victim) borrowed money from banks to invest in Belforts Shares. What does the
golden rule say about Alberts investment decision?

6) What do you think of Belforts ethical views?

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 Investigating and Reporting on Investment Scams Group-Work:

Under the Fair Trading Act, an unconscionable act by a seller is any practice that is just not reasonable, such as scams and rip-
offs. It is an act that is illegal. The majority of retailers have a fair and honest relationship with their customers. However, some
traders act in such a way to gain an unfair advantage over the unsuspecting consumer.

Some of the more common unfair scams and rip-offs include:

1. Referral selling. This illegal technique offers the consumer a special deal if she or he buys the product and then supplies the
names of potential customers to the trader. The special deal usually takes the form of a discount or commission, which is not
always paid.

False and misleading advertising. Two of the most common false and misleading advertising techniques are:
Bait and switch advertising. This involves advertising a few products at reduced and, therefore, enticing prices to attract
customers. When the advertised products quickly run out, customers are directed to higher priced items.
Misleading advertising. Some advertisements use words that are deceptive or claim that a product has some specific quality
when it does not. Such actions convey a false impression of the exact nature of the product.

3. Unordered or unsolicited goods. This practice involves sending unordered goods through the mail and then demanding
payment for them. The Fair Trading Act protects you from having to pay for these goods. You should write to the trader,
explaining where the unordered goods can be picked up. The goods become your property after one month of mailing the letter.
If you do not write, then the goods become your property after three months. You must not use the goods during this period.

4. Special prizes and offers. You scratch the prize coupon to discover you have won a mystery prize. When you go to collect
your prize, you are told you can receive it only if you purchase a certain number of goods. As a consumer, you should be careful
of any deal that involves free gifts, prizes, lucky numbers or free deals just for you.

Scam Activity Research based Role Play

Questions:
1. How does this scam work?
2. How do you protect yourself from this scam?
3. Who can you contact to report such a scam?
4. Find a real-life example of individuals or groups who have
personally experienced this scam. If you cannot find a real-life
example, then as a group make one up (useful for your role-play)

Activity Instructions:
1. Investigate and gather information about your groups allocated scam by
answering the above questions.
2. ALL students must answer ALL five questions in their books.
3. Website to gather the information is from:
http://www.scamwatch.gov.au
4. From these answers, groups are to develop a role-play

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 Role Play Background Information:
The role-play needs to cover the information gathered from the questions. And
so, the role-play must include:
a) Scammer/s
b) Showing exactly how the scam works
c) Victim/s
d) Individuals, Organisations who can help the victim

Role-Play Instructions (25 mins)

Instructions:
1. Using the knowledge gathered from the researching of your
investment scam. Create a role-play that covers the
information gathered from the research. And so, the role-
play must include:
a. Scammer/s
b. Showing exactly how the scam works
c. Victim/s
d. Individuals, Organisations who can help the victim.

2. ALL members must play an ACTIVE ROLE.

3. It must last 1-2 minute maximum (or longer if youd prefer)

Group Allocations:
Group One: Referral Selling
Group Two: Bait and Switch
Group Three: Misleading Advertisements
Group Four: Unordered or unsolicited goods
Group Five: Special Prizes and offers

Debate:
How its going to work?
1. Students must either agree or disagree to the topics
2. Students at each side must have three-five points each
3. Students who agreed will provide their point.
4. Students who disagreed will then provide their point.
5. This process continues until both sides have debated
Topic One: You are allowed to scam from the rich but not from the poor.
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Topic Two: If you get scammed it is your fault, not the scammers fault.
Features of a simple contract
What is a contract?
A contract is a legally enforceable agreement between two or
more persons or parties. The contract outlines:

The details of the agreement and the rights and responsibilities

(obligations) of each of the parties.

A contract is most often an oral (verbal) agreement.

Agreements that involve large sums of money, such as when

buying a house, are usually put in writing.

Question: There are both verbal and written contracts. How would you record a verbal and written
contract?
Three essential elements make a contract legally binding: the offer, the acceptance and the consideration.
1. Offer. An offer is a proposal. It involves one of the parties offering something of value (for example,
money) to the other party in the agreement. The person making the offer (offeror) must clearly
communicate their intention to the other party (offeree). In the canteen example, you make the offer
to purchase the drink.

2. Acceptance. An acceptance occurs when the offeree agrees to the proposal. This involves either a
written or oral statement or an act that clearly communicates acceptance of the offer, such as shake of the
hand. In the canteen example, the seller accepts your offer to purchase when she or he hands you the
drink.
3. Consideration. Consideration is the final essential feature required to form a valid contract. This stage
requires both parties to give up something of value. Consideration can take the form of a sum of money
paid, or the promise to do something. In the canteen example, you give up your money and the retailer
gives up the bottle of drink.

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Test your knowledge:

Describe two contracts you have made recently and then answer the following questions about each one.
(a) Was the contract oral or written?
(b) Who were the parties in the contract?
(c) What consideration was given by the parties?

Contract One:

Contract Two:

Quiz Questions:

Q1] The act of both parties agreeing to carry out their promise is which element of a contract?

A. Offer
B. Intent
C. Consideration
D. Acceptance

Q2] True or False:

1. Consideration can include sum of money paid or promise to do something TRUE FALSE
2. Contracts are legally enforceable agreements. TRUE FALSE
3. There are two forms of accepting an offer. This includes either a written or oral statement. TRUE
FALSE
4. There needs to be three essential elements to make a contract legally binding. These include 'offer,
acceptance and consideration'. TRUE FALSE
5. Final stage of a contract is 'consideration'. TRUE FALSE
6. For the contract to be 'considered', both parties must give up something of value. TRUE FALSE
7. Written contracts are used for situations that involve large sums of money. TRUE FALSE
8. The offeree is the person who makes the offer. TRUE FALSE

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 Legal rights and protective legislation for consumers:

Research Activity: Research the following organisations and answer the three questions
for each organisation:

1. The Office of Fair Trading NSW [www.fairtrading.nsw.gov.au]

2. Ombudsmans Office NSW [https://www.ombo.nsw.gov.au/]
3. Australian Securities and Investments Commission (ASIC) [asic.gov.au]
4. The Australian Competition and Consumer Commission (ACCC)
[https://www.accc.gov.au/]
5. The Australian Consumers Association (ACA) [https://www.choice.com.au/about-us]

Questions:

1. What is it?
2. When was it established?
3. What are two-three roles of the organisation?

Instructions:

1. In your commerce books, place the title as Legal rights and protective legislation for
consumers.
2. Write down the name of the organisation as a Subheading then answer the questions for
each organisation.
3. Repeat this process until you have researched each organisation [it should be structured as
below]

The Office of Fair Trading NSW [www.fairtrading.nsw.gov.au]

- What is it?
- When was it established?
- What are two-three roles of the organisation?

Ombudsmans Office NSW [https://www.ombo.nsw.gov.au/]

- What is it?
- When was it established?
- What are two-three roles of the organisation?

Australian Securities and Investments Commission (ASIC).

- What is it?
- When was it established?
- What are two-three roles of the organisation?

The Australian Competition and Consumer Commission (ACCC).

- What is it?
- When was it established?
- What are two-three roles of the organisation?

The Australian Consumers Association (ACA)

- What is it?
- When was it established?
- What are two-three roles of the organisation?

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 Process of Consumer Redress (to set right):

1. Discuss the matter with the retailer either by phone, email or in person:
a. If using the phone, always get the name of the person you are talking to.
b. Keep a written record of all conversations and copies of letters and emails.
c. File any receipts, dockets or credit accounts to show proof of purchase.
d. Return the faulty good promptly.
e. If you leave the good with the trader, request a receipt.

If you are still not satisfied:

2. Contact your local NSW Fair Trading and seek advice.

Contact your NSW Fair Trading Office (NSW Fair Trading - Parramatta and Hurstville). You can have an:

a) Informal conversation OR
b) Lodge a formal written complaint and ask the office to negotiate or mediate on your behalf. The
office personnel will ask you to provide certain information and copies of any relevant documents.
The office will make contact with the trader and attempt to reach a friendly and agreeable solution.
The office will then contact you and inform you of the outcome.

If you are still not satisfied:

3. Lodge a claim with the Consumer, Trader and Tenancy Tribunal:

Whereas NSW Fair Trading negotiates or mediates, the Consumer, Trader and Tenancy Tribunal arbitrates
(make a final decision). This means their decision is enforceable by law; it is legally binding.

Activity: Role-
Play
Development:

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Each group is to show the three stages of Consumer Redress during their role-play:
1. Consumer trying to resolve the matter with the trader
2. Consumer contacting the Fair Trade Office and having a Fair Trade Office Personnel try to resolve
the matter with the trader.
3. A meeting with the Consumer Trader and Tenancy Tribunal REFEREE alongside the consumer AND
trader with a SOLUTION to the problem.

Each group needs to have someone acting as the:

a) Consumer/s
b) A trader/s (retailer)
c) Fair Trade Officer/s
d) Referee (Consumer Trader and Tenancy Tribunal)

The scenario for each group: A consumer has purchased a good and there is something wrong with it. The
consumer goes to the trader then has a Fair Trade Officer try to resolve it and then finally, a meeting
with the Consumer Trader and Tenancy Tribunal REFEREE with the consumer AND trader that has a
SOLUTION that BOTH parties are happy with.

Group One: Faulty Apple Watch

Group Two: Wireless Beats with one side not working
Group Three: iPhone 7 Plus with scratches on the screen
Group Four: Playstation 4 controller doesnt work
Group Five: X-Box Console that doesnt turn on

Planning Space:

The Role - Name of the Student What is each student performing

during the role-play?

Consumer/s -

Trader/s -

Fair Trade Officer/s -

Referee -

Aim of the role-plays:

- To clearly show each stage of Consumer Redress.
- To be entertaining and engaging BUT informative at the same time.

Year Nine Consumer Choice: 33

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 Assessment Help:

Script:
Customer: Hi, how can I help you?

Sales Assistant:

Customer:

Manager:

Customer:

Manager:

Letter:

To whom it may concern,

My name is Abir and I am writing a letter regarding a scratched laptop.

I purchased the laptop

The laptop is an apple, air,

Please do not hesitate to contact me on the contact details below:

Name: Falahola
Contact: 0254554
Home: 02 97865455
Email Address:

Kind regards,

Hola Manu

Year Nine Consumer Choice: 34

Miss. Manu
15 March 2017

Office of Fair Trading Parramatta

PO BOX 972, Parramatta NSW 2150

To Whom It May Concern,

On December 1st I bought a Speed Scooter from Bikes Business for 560. I have attached a copy of the receipt
and other relevant information such as the script between the retailer and me.
When I removed the product form the packaging, I noticed that the wheels were poorly attached and that the
breaking system did not work in the instructions.
It is my understanding that consumers have a right to expect the products they purchase to be of reasonable
quality and suitable for the Purpose for which they were bought.
I am sure you will agree that the scooter I purchased does not meet these standard, given the faults described
above.
I believe that I am entitled to a refund for the purchase of this faulty product. I would like to return the
scooter to the store and receive a full refund on the original rice of 560.

I am seeking your assistance in heling me solve this matter as I have a right as a consumer to fair trading
practices.

I look forwards to your rely and trust that the above issue will be resolved quickly. Please do not hesitate to
contact me during business hours on 0255 896 525.
Yours faithfully,

Lisa Smith

Activity:
In this letter, there are various things that HAVE NOT been mentioned that is REQUESTED in your assignment
guideline.
1) Make a list of EVERYTHING that is not discussed in this letter that SHOULD be discussed, based on
the assignment guideline. For example,
2) Begin writing your letter that you are to write to Office of Fair Trading for your assignment.

Letter is missing the following aspects:

Year Nine Consumer Choice: 35

Miss. Manu
Script:

Part One: Script between Retailer, Consumer and Manager

*consumer enters the store and walks to the cash register*

Shop Assistant: Hi, my name is Lisa. How can I help you?

Customer: Hi Lisa. I purchased a laptop from this store this morning and when I opened the packaging, I
noticed a scratch on the laptop.

Shop Assistant: Do you have the laptop with you now?

Customer: Yes I have the laptop. Do you want to see it?

Shop Assistant: Yes Please.

Activity:
1) Using another groups roleplay. Write the script for their roleplay for the first [retailer and
consumer] and second stage [retailer, fair-trading officer} of consumer redress.
2) Begin writing the roleplay for your assessment

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 ASSESSMENT GUIDELINE:

Script:
THE STORY LINE OF THE Script HAS TO FOLLOW THE STORY LINE ON ASSESSMENT
TASK:
1. Sales assistant and the customer talking about scratched laptop - and what evidence that
customer will provide [receipt, insurance, warranty]?
2. Sales assistant tells customer that the customer scratched it them self. What does
customer say in reply?
3. Sales assistant then calls the manager who refuses to do anything about it. What do you
do now because manager refused to do anything about it?

Script Marking Guideline:

1] Organisation: Script follows the structure of the role-play + structured in a pprecise and logical
manner.
2] Answers all questions IN DETAIL
3] Commerce terminology/words used in script;

Letter Marking Guideline:

Marked on:
A] Organisation/Information
- Letter is relevant to the task
- All points addressed in DETAIL
- Format of letter is evident
- Purpose of letter is CLEARLY and FULLY explained
b] Language:
- Student shows formal language
- No grammar errors
- Use commerce words

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Letter. It has to include:
A] Explain your problem and ask for their advice and assistance
b] Name + Contact Details
c] Date + place where problem occurred
d] Brand, Model, Make, Manufacturer and Serial Number
e] Outline main points of problem/What actions you have already taken:
- I bought a laptop
- It had a scratch
- I opened it at home, not at the shop
- I took it back to retailer and sales assistant +manager didn't believe me
- Manager refused to give me a refund
- I am wanting more help from 'Fair Trading'.
- What can Fair Trading do for me? Can Far Trading act on my behalf?
f] Closing Remark - "I look forward to your response":
g] Signature + Date

Part Three: Factsheet

Marked on:
A] Organisation/Information
- All points addressed in DETAIL
- Correct Factsheet structure [Factsheet is LOGICAL + PRECISE]
b] Language:
- Student shows formal language
- No grammar errors
- Use commerce words

Year Nine Consumer Choice: 38

Miss. Manu
Year Nine Consumer Choice: 39
Miss. Manu
 Payment Choices

Activity One - Video Analysis: Differences between Debit and Credit Card:

YouTube video: https://www.youtube.com/watch?v=XbtSftL6dbY OR search "Debit & Credit: 2 very

different cards".

Based on the video, write down five differences between 'Credit Card' and 'Debit Card AND five
advantages/disadvantages of a CREDIT CARD.
Differences between Credit Advantages of Credit Card Disadvantages of Credit Card
and Debit Cards

Activity Two: Advantages + Disadvantages Payment Choices:

1. In your books, write the title as Payment Choices: Advantages and Disadvantages.
2. For each method of payment [Cash, Credit, Direct Debit, EFTPOS] write down two advantages AND
two disadvantages of each type of payment [Cash, Credit, Direct Debit, EFTPOS]. Work to be
completed quietly in pairs.
3. Information will be found on pages 26 pages 27 of the textbook [New Concepts Commerce] OR
students to think of answers in pairs, think of advantages and disadvantages of each type of
payment.

P.S: Have a safe and happy holiday.

Year Nine Consumer Choice: 40

Miss. Manu