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Questions and Answers (Second Pass)

RFP/2014/605 DER Global Focus Website Redesign (GFW)
# Bidders Questions UNHCR's Answers
Functional / Technical Questions
1 I wanted to inquire about the budget you have set aside for the Global Focus Website Redesign. Do you have any financial Budgetary information will not be disclosed at this stage of the RFP process. Estimated budget has been allocated, but final
parameters set aside for this project? figures will depend upon the amount necessary to cover the cost of the awarded contract.
2 a) Whether companies from Outside Switzerland can apply for this ? a) the RFP is open/public and therefore not confined to Switzerland.
b) Whether we need to come over there for meetings ? b) it would be expected for the Bidder's project members to be present for the Kick-Off meeting. However video-conferencing
facilities are available and will be used if the selected bidder is situated in a different time-zone to Geneva.

3 a) We need to merge existing platforms in a one stop shop for donors. In which format will be available the existing contents from a) There is no migration of existing content. New content will be created with the CMS solution. For the graphs and charts,
these platforms for the migration. 'live' data from the data ware house will be requested through interfaces with the databases. Other visualisations or widgets
b) Do you have a budget for the donor website? If yes, what is the amount you will be able to allocate to this project? might be made available from other systems by means of java script.
b) As per question 1 above.

4 User Interface a) It is preferable that CVs of those proposed to work on the project are submitted with the proposal. However, sample CVs
a) NTNF 11: We will not be able to tell you which developers will work for you in the offer. Is it ok if you get the names and CVs of the stating the calibre of developer employed by the bidder will be accepted on the understanding that bidders able to supply the
technical PM and your direct company contact? CVs of developers, available to carry out the work, may be given a higher weighting in the RFP scoring process.
b) UI 6 and UI 11: What is for you the difference between tool tips and roll over? b) 'Tool Tips' pop up to explain the 'use' of the element being hovered over, whereas 'Roll-Over' gives added information to
c) UI 8: Should visitors that register themselves be stored in the CMS or in the LDAP? The latter one could be quite difficult and the element being hovered over (ie small graphs, tables).
would not be a good idea from a security point of view. c) Visitors should register to the CMS user-management mechanism. The passwords will be unique for this tool.
d) UI 10: Other methodes are contained in the proposal, but if we need to use your broadcast email, we would need an API d) SMTP is the standard in use for UNHCR email.
description for the proposal. Please confirm and provide if necessary.

5 Back end interface a) Clarification on requirement BI 4: It must be possible to select data reports and combine it with narrative information from
a) BI 4: Requirement not clear to us. Can you give us a use case? selected page template: Content authors should be given the option to select narrative elements and data elements on a page
b)BI 7: Do you have other publication workflows than: Editor -> Reviewer -> Publish? by page basis. E.g. "Objective narrative health of operation should be improved", could be either linked with a financial or a
data report by attaching links to the respective narrative and data element in the page template.
b) No only editing, publishing and reviewing roles are foreseen. The rights within the different groups might however divert.
Data reviewers for instance will only be allowed to comment, but not to revise data, while narrative reviewers have editorial
rights.
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6 Design Function a) DF3: Please ignore this requirement as it should have been removed from the matrix.
a) DF 3: This is not clear to us. Can you explain more detailed? b) DF6: Ability to export or integrate some modules on other web site: UNHCR displays donor relevant information on several
b) DF 6: We cannot answer on this requirement as we don't know the technical requirements. We would need more details or external websites and donors have asked UNHCR to provide all relevant information on the Global Focus website. For instance
concrete examples for the proposal. population figures displayed on the emergency portals should also be displayed on the Global Focus website. Information on
c) DF 10: What should be done with the imported files? Just display them on the website (images) and let the users download them funding, is also relevant for the emergeny portals and hence an export functionality should allow for data sharing with the
(PDF, Excel)? Or should they be treated somehow, e.g. convert Excel to HTML? emergency portals.
Information elements available on the proposed solution should be able to be made available on other UNHCR sites by means
of a java script.
c) DF 10: There should be no processing on the uploaded files. The users should be able to download and/or open them by
their browser's installed plug-ins, (ie Adobe Reader).
Content-managers, intially located in Geneva only, should be able to attach pdf, excel and word documents, as well as pictures
to the pages they are responsible to update.

7 Technical a) Yes, the bidder should provide a ticket system for bug tracking.
a) TR 5: we are not sure that we understand correctly the requirement. Is it about a ticket system for bugs? If not, please explain this b) The number of users will not exceed 500/day for the short-term future and not more than 2000 hits/day in the long run.
requirement.
b) TR 2: What is an avalanche for you in number of concurrent visits? We would need concrete numbers to propose you the
equipment you need.

8 Functional a) FR 9: A visulaization produced by this solution should be able to be embeded into another corporate web-site by means of
a) FR 9: Sorry, the description you give is not clear to us. Java script.
b)FR 12: This is not clear to us. Please explain. b) FR 12: It refering to page templates in the content management system. E.g. we would like to use a standard template for
c) FR 16: Not clear. Should we have a link on each page that adds this page to the browsers bookmarks? If not: what does this country information, which can be used for content management of countries for all regions. The page template divert in
function do? content and style from other page templates. E.g. the country page template is structured differently from the the global
financial pages page and henc the requirements with regards to the design vary significantly.
c) FR 16: Many users might be interested in comparing the sitution of different countries and have an interest in having these
in their default view.

9 Non Functional a) 1st of October is first delivery prior to testing. 14th of November is the deadline for overall acceptance after testing.
a) NF 6: The requirements document is mentioning early November or 14.11.2014 and in the Matrix we have October 1st. What is the b) 99.5% uptime should be sufficient
date to launch the site? c) This requirement describes user statistics, number of hits per page being the main analysis. But also an analysis for 'user
b) NF 7: Usually, we offer 99.5% uptime. Is this enough for you? We will not install 2 servers but one server with RAID 1. loyalty' (number of visit per user) should be provided.
c) NF 10: We would need more definition here what statistics you expect

10 Applications integration a) Please ignore this requirement

a) AI 3: In which format are the data needed for the other platforms b) Focus (planning and budgeting) data are stored in an Oracle 11g database. The mechanism to the interface to this DB will
b)AI 4 and 5: In which format are data available from Focus and in which form are the data needed? have to be defined early in the project. We propose either DB views, Oracle web-services or XML interfaces. UNHCR and its IT
department (in collaboration with our managed-services provider) will provide the DB side of the Interface as agreed.
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11 Can you specify hosting functional requirements so that we may propose a hosting architecture that fits your needs? a) 99.5% should be sufficient
a) System Availability: Annual uptime percentage target (i.e. 99.9%) b) Max 2000 hits/day
b) System Usage: Approximate target throughput the system should handle (i.e., avg 30,000 hits per day, 2700 visits per day) c) There should be ways of identifying if the system is running low on resources
c) System Monitoring and Support: System monitoring of the hosting environment and troubleshooting incidents associated with it. d) IPv6 requirement is optional at this stage
d) Pv6 requirements: Does the site have to be compliant with any mandated IPv6 requirements (i.e., www.whitehouse.gov transition- e) Daily backup on data and code (if any) 2 week retention, 30 min restore time
to-ipv6.pdf) f) 30 min restore time
e) Backups: Backup period (i.e., Daily Backup, 2 week retention, 15 minute mean-time to restore) g) Daily backup
f) Recovery Time Objective: Length of time for backup restoration (how long to restore backup) h) UNHCR will take care of the domain name (and certificates)
g) Recovery Point Objective: Length of time between backups (how much data could be lost)
i) Yes, it is the contractor's responsibility to administer the software platform. Maintenance up to the Operating System can be
h) Domain Name: Will it be the contractors responsibility to manage and maintain domain registration?
provided by UNHCR.
i) System Administration: Will it be the contractors responsibility to administrate the infrastructure and the platform?
j) Periodic maintenance windows should be agreed with UNHCR. For extraordinary maintenance tasks that require system
j) System and Software Updates/Patching: Do you have a system maintenance process and/or governance structure with which we
down-time, the contractor should request UNHCR's approval
should tailor our change control process around?
k) Helpdesk Support: Do you have any specific Service Level Agreement expectations? k) Please propose the SLA options in your submission
l) Software Versions and Licenses: Should we include license costs in our proposal or should we assume those will be provided? l) The submission should include the software versions and license fees as part of the total
m) System Security: Describe the level of security required. In U.S. levels are determined by FISMA levels (low, mod, high) m) The data that will be visible to the world, therefore low data security is needed. However, platform security should be
n) Privacy: Will there be personally identifiable information on the site? Will there be health information (HIPAA) that we need to medium, to high to prevent malicious users to tamper with the system. Please propose security considerations in the
consider? submission
o) AWS Direct Connect: Do you currently have a dedicated network connection from your premises to one of Amazon Web Services n) No personal information will be shown at the site, just agregated numerical data.
Direct Connect Locations? o) No. The contractor could propose this with their submission
p) EU Directive 2009/136/EC Compliance: Does the Website need to be compliant with the European legislation on cookies? p) This would be preferable
q) Section 508 Compliance: Does the Website need to be compliant with Section 508 of the U.S. Workforce Rehabilitation Act? q) Preferably yes

12 Will the administration of the Website content management system need to be integrated with an enterprise identity management Ideally it could be integrated with Active Directory, but this is not a specific requirement.
solution? Please name the solution and any other federated identity management solutions that should be integrated with the site.

13 Which languages need to be supported? The only mandatory language is English.

14 P13137 Appendix 1 - Requirements Matrix for Tab Introduction: There are in fact 10 tabs in the Annex 1 Requirements Matrix - the first tab has been labled (i) as it is the generic 'company
Cell B50 says For each types of requirement (1-10), please compute the number of mandatory requirements to which you either information' tab, and the more specific project requirements are in tabs 1 to 9.
answered 'Y' (yes) or which you checked. But there are only 9 requirements tabs. Request you to please confirm if there are 9 or 10
requirement tabs

15 P13137 Appendix 1 - Requirements Matrix for Tab Non Functional and Annex A_RFP-2014-605_ToR Section 1.5: It is understood that the dates are not sufficiently explicit within the RFP. It is expected that the provided solution will be
Requirement # NF 6 of Appendix 1 says It must be possible to implement the version of the solution (as in the requirements) by Oct ready for User Acceptance Testing as of 1st October 2014 and that the system will be Go-Live on the 14th November 2014.
1st 2014 and Section 1.5 of TOR says The new online responsive solution must be deployed and operational in a production The system must have been 'proved' by the 11th December 2014 as it will then be presented and delivered to the Donor
environment ready for official launching one month before the annual pledging conference which takes place early December 2014. Community, who are the ultimate target audience of the website and the consumer of the information provided, at the
Request you to please confirm the deadline for go-live date. UNHCR Pledging Conference.
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16 Annex B_Financial Offer Form_RFP-2014-605 Section C Supplement Services: Training should ideally be carried out at UNHCR Headquarters in Geneva or alternatively via web-ex session, while the latter is
We understand UNHCR is looking for Off-site training cost. Please let us know if not very desirable.
a) off-site means offshore development centre and training to be conducted via web-ex or
b) off-site means different work locations of UNHCR. If so please let us know the different locations for which training services would
be required.

17 Annex A_RFP-2014-605_ToR Page 2, section 1.2 point #3: Data will not be "pulled from MSRP" - all data made available to the site will be from the FDW.
Please explain what data needs to be pulled from MSRP and what will be the mode of the data fetch from PeopleSoft ERP (MSRP)?

18 Annex A_RFP-2014-605_ToR Section 4, page 8: The Organization is using AD for authentication. This requirement refers to the possibility of the solution to use AD for the
Please provide details for the application which need to be integrated for single sign on requirement? authentication of UNHCR and external users. If this is possible, the Organization's single sign-on will also work for the proposed
solution.
19 Annex A_RFP-2014-605_ToR Section 4.2 page 13: It is desirable the the user of the site can download the html view in .pdf. Ideally the solution offers creation of user
Please also clarity if there is any PDF data download requirement for the web site and PDF needs to be generated on run with current customized pdf reports, which user can download. User would be given the option to select different narrative and data
data on the website elements for download in a single pdf report. Minimum requirement, however, is the provision of up- and download
functionality of 'final pdf' documents (Documents laid-out outside the provided solution).
20 Annex A_RFP-2014-605_ToR Section 8.4: Minimum warranty period is 3 calendar months.
Please let us know what is the minimum warranty period UNHCR will look as for this project?
21 Please share number of users need to be trained in the training session? Also specify the segregation Technical and Business Please refer to Table 4 in Annex A of the RFP. The training should focus mainly on business users, with a focus on content
users? management of authors/ editors. Up to 15 authors including up to 3 authors with administrative rights have to be trained.

22 Please confirm if the reports will be accessed from the mobile browser also. Yes, the reports will be accessed from mobile devices.
23 Please confirm if the same branding will be used for the mobile view as the application uses Yes, the sample branding applies for the mobile view.
24 Please let us know any internal applications which need to be accessed through Mobile? At the moment, the requirement is that the WebSite (and not necessarily the CMS back-end) will be accessible from a mobile
device.
25 Please provide the details which all pages will have static content and how many pages will have dynamic content? If possible About 5 percent of the pages will be entirely static and about 95 percent of the pages require monthly data refresh. The
provide the count? number of pages depends on the design solution the contractor comes up with. However a page tree is availalable in the root
report document, which give an indication of the volume. Initally we aim at publishing about 40 countries with an expected
average size of about 20 pages.
26 Please confirm if the development of HTML pages for the new website is in scope of this RFP or has UNHCR already got that The creation of the html pages is not only in scope, but the very core of the deliverables. In preparation of the request for
created? proposals UNHCR has engaged a designer, who provided the wireframes and page templates, which are included in the annex
of the RFP documents. The design documents have been included to give an indication of the design direction only.

27 Please confirm which web and mobile browser are in scope? UNHCR's standard web browser is MS Internet Explorer, however, as this project is specifically for our Donor community we
can not be prescriptive. Mobile solution must work on all recognised browsers.
28 We assume the website will be anonymously accessible for all on internet and no user authentication function required. Please Your understanding is correct. But users who wish to download or share content with other users will be requested to
confirm? authenticate. In oder to build up a donor database, we would like to 'encourage' users to register.
29 What is the location of the Administrators, authors and editors who will register in the site? Initially administrators, authors and editors will be based at UNHCR Headquarters in Geneva. But on the long term, it is
envisaged that information managers in UNHCR's regional hubs will also be given access the content management sytem.
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30 Please share any specific branding guidelines for designing web pages. Yes, we can send the below color and use of logo guide can be shared with the bidder.

31 Reference: P13137 Appendix 1 - Requirements Matrix for.xls / Tab 3 Design Function / DF 11 The only mandatory language is English.
How many different languages should the website support?

32 Reference: P13137 Appendix 1 - Requirements Matrix for.xls / Tab 5 Functional / FR 11 The solution should aim at working with all major browsers (IE, Mozilla, Chrome, Safari, ). However, if there are known
Please specify Cross browser compatibility for browsers (for external users)? problems with the site with particular browsers, the system should be able to give a hint to the user that the browser they are
using may have problems and suggest the optimal browser.
33 Reference: Annex A_RFP-2014-605_ToR.pdf / 4. Functional Requirements / Point 3 Your understanding is correct. The preferred format of downloable factsheets is pdf format.
What is the preferred format of downloadable country factsheets? Is it PDF format? Initally, the documents will only be published in English and French, but we might publish names of partners etc. in the original
Is localization (country specific language) required for factsheets? languages of about 40 worldwide operations.

34 Reference: Annex A_RFP-2014-605_ToR.pdf / 4. Functional Requirements / Point 6 UNHCR currently uses AD for PC sign-on. More and more applications are required to authenticate with AD, so as to allow for
For the SSO (Single Sign On) functionality to be able to easily link to the UNHCR and external sites, please provide the details single sign-on.
regarding the identity and access management used currently by other UNHCR and external sites.

35 Reference: Annex A_RFP-2014-605_ToR.pdf / 1.2 Overview and Objectives of this Request for Proposal / Point 3 Both Focus data and MSRP are consolidated into an Oracle 11g DB. Once the agreed interfaces are defined (within scope of
In order to make full use of the synergies with internal reporting, the website will draw mainly on the information available in Focus, this project) UNHCR will be responsible for implementing the interfaces to the DB in Oracle Web-Services or Materialized DB
UNHCRs main internal planning and reporting tool, and PeopleSoft ERP (MSRP). views as needed
Are the web-services exposed or are the suitable API calls available for data sharing?

36 Reference: Annex A_RFP-2014-605_ToR.pdf / 5.3 Data Source and Flow No, the CMS doesn't have to use Oracle and can use the DB that it is designed for. However, it needs to receive data from the
Narrative and numeric data is drawn from a single source Oracle database. Oracle DB in order to display the visualizations. The definition of the interfaces with the Focus Data Warehouse (Oracle DB or
UNHCR will provide the data from an Oracle database for the website to pick up. MS-SQL) for receiving the data are within the scope of this project. However it is UNHCR that will be providing the
implementation on the Data Warehouse side.
Is it mandatory that the new portal / CMS will use Oracle as the database?

37 Reference: Annex A_RFP-2014-605_ToR.pdf / 5.4 Refresh Yes, the current system is already set-up to refresh the data regularly. The Data Warehouse will provide the updated data as
For the data refresh and updates, is there any synchronization or scheduling mechanism present in the existing system? needed.
38 Reference: P13137 Appendix 2 - UNHCR Technical Environment.docx The Technical Environment document is there for reference purposes to state what is currently in use at UNHCR. The bidder
In the existing system, following 3 databases are used: Oracle 11g, MS SQL 2008 R2, MySQL 5.5. must be able to provide a solution that integrates with these systems and does not cause disruption or heavy customisations.
Please elaborate what is the purpose of these separate databases.

39 Reference: P13137 Appendix 2 - UNHCR Technical Environment.docx UNHCR uses two authentication systems: AD and LDAP. LDAP is the older implementation and AD is the newest and should be
In the existing system, Active Directory / LDAP is used for authentication. used where possible. Both sytems have internal users but also the means to hold external users. The Donor web site will be
open to anyone, but would encourage self-registration and authentication for personalised content and alerts.
Are the users internal?
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40 Reference: P13137 Appendix 2 - UNHCR Technical Environment.docx The current SharePoint implementation is on premise. Future plans to move to the cloud are being considered but not within
Please provide more details regarding existing setup for SharePoint 2013. Is it on cloud or on premise? the time frame of this project.

41 Reference: P13137 Appendix 7 - Root_Reports_Requirements.doc The response time was given as an indication for system response, not network response. It is understood that low-
Performance: The system should have short response time (< 1 sec) for any given user action, dashboard and report. bandwidth and high-latency locations might have reduced response thime. However, the solution architecture needs to be
such that uses optimal/minimal dat exchanges with the user browser.
Performance would depend on the infrastructure in the country from where the portal is accessed. What is the expected performance
criterion in countries where infrastructure is limited?

42 Reference: P13137 Appendix 1 - Requirements Matrix for.xls / Tab 3 Design Function This requirement is mainly referring to the content management system. The cms should allow for upload of pdfs, images,
Ability to import specific information from the operations (pdfs, images, excel sheets) into this system that will be added by UNHCR excel sheets.
staff through a simple intuitive user interface

Please elaborate this requirement.

43 Reference: P13137 Appendix 1 - Requirements Matrix for.xls / Tab 3 Design Function UNHCR displays donor relevant information on several external websites and donors have asked UNHCR to provide all relevant
Ability to export or integrate some modules on other web sites information on the Global Focus website. For instance population figures displayed on the emergency portals should also be
displayed on the Global Focus website. Information on funding, is also relevant for the emergeny portals and hence an export
Please elaborate this requirement. functionality should allow for data sharing with the emergency portals.

44 Reference: P13137 Appendix 1 - Requirements Matrix for.xls / Tab 5 Functional UNHCR displays donor relevant information on several external websites and donors have asked UNHCR to provide all relevant
Ability to generate a widget that can be placed on third party sites that allows access to the system as a whole (i.e. a link), as a theme information on the Global Focus website. For instance regularly updated population graphs displayed on the emergency
or access to a specific project that requires funding and then to update on the level of funding and that the project has received in portals should also be displayed and refreshed on the Global Focus website.
real time (most likely via RSS)

Please elaborate the expected functionality from the widget.

45 Reference: P13137 Appendix 1 - Requirements Matrix for.xls / Tab 6 Non Functional It is understood that the dates are not sufficiently explicit within the RFP. It is expected that the provided solution will be
It must be possible to implement the version of the solution (as in the requirements) by Oct 1st 2014 ready for User Acceptance Testing as of 1st October 2014 and that the system will be Go-Live on the 14th November 2014.
Reference: Annex A_RFP-2014-605_ToR.pdf The system must have been 'proved' by the 11th December 2014 as it will then be presented and delivered to the Donor
Estimated start and end dates for the phases of the project will be expected, assuming that the go-live / in production solution is a Community, who are the ultimate target audience of the website and the consumer of the information provided, at the
fixed date of 14th November 2014. UNHCR Pledging Conference.

Please confirm Go-Live date.

46 Reference: P13137 Appendix 1 - Requirements Matrix for.xls / Tab 4 Technical UNHCR has listed the CMS solutions currently in place to provide background information to the bidder. There has been no
Reference: P13137 Appendix 2 - UNHCR Technical Environment.docx strategic decision on the CMS solution expected in this project. UNHCR is open to suggestions by the bidder, however they
Category: Content Management Software must bear in mind that compatibility with a CMS that UNHCR already has experience of will carry more weight.

Does the proposed CMS solution be amongst the existing list of CMSs or is UNHCR open to go for another CMS?
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47 What is the approximate number of external users accessing the proposed CMS application? The number of users will not exceed 500/day for the short-term future and not more than 2000 hits/day in the long run.

48 What are the applications and their functionalities currently hosted on SharePoint 2013? With reference to this project there are currently no applications hosted on SharePoint 2013.

49 Are there any requirements for content (documents, pages) archival? Intially only pages related to the 2015 planning will be displayed on the website. In time, pages covering three years (past ,
current, future) will be presented by default. Users should also be given the option to visit pages of previous years, which
should be stored in the archive.
50 Are there any localization and globalization requirements? e.g. Region specific Widgets. None that we are aware of.
51 In the existing system, where are documents currently stored? Is the migration of documents in scope (From Livelink or other We currently do not have a document reposit, other than the DAM of the content management sytem, in place and
application to proposed CMS)? integration with livelink or any other document repositories is not in scope.
52 We understand that the reports will be generated in HTML and dont warrant a sophisticated Data Visualization/BI tool like SSRS. Your understanding is not correct. SSRS could be an option. The core requirement however is to provide exellent data
Please clarify visualizations options, for data of low complexity. Therefore, BI tools might not be the option of first choice.
53 All the Data connection and data fabrication will be done in the web solution and doesnt necessitate a dedicated Data Integration Within the scope of this project, the data interfaces will be defined. It is UNHCR (through their managed service provider) that
tool like SSIS. Please clarify will implement the interfaces, either by Materialised Views or Web-Services.
54 Reference: Annex A_RFP-2014-605_ToR.pdf /Section 1.3 No, there is no location preference as long as the response-time of the server is within the specification from Geneva. Cloud
Does UNHCR have any location preference for hosting the solution hosting options can be proposed, such as Amazon. Similarly, UNHCR can provide local hosting in Geneva for standard
configurations.
55 Reference: Annex A_RFP-2014-605_ToR.pdf /Section 1.3 It is expected that the website will be back up and available within 24 hours of becoming 'unavailable'.
Please specify if the bidder has to provide a DR solution. If yes, the DR needs to be 1:1 of that of production environment in capacity
and performance (or) can it be 50% of the production environment

56 Reference: Annex A_RFP-2014-605_ToR.pdf /Section 1.3 Recovery Time Objective should be 1 working day.
Please let us know the Recovery Time Objective( RTO)/ Recovery Point Objective (RPO) requirements needed for the proposed Recovery Point Objective should be maximum 1 day old.
solution

57 Will UNHCR provide webservices to retrieve data from Oracle ? Yes once the interfaces are defined, UNHCR will provide the web-services (or materialised views) to retrieve the data from the
necessary source.

58 Should data coming from Oracle be manipulated before rendering graphs (calculation, etc.) ? Information corresponding to Yes, all the data will be available from the Data Warehouse (Oracle or MS SQL DB) and no manipulation/aggregation will be
financial/operation pages is fetched from Oracle Database and we assume that all the required consolidated data will be available (for required.
read and write) straight from Oracle Database, means no manipulation / aggregation layer between Oracle & UNHCR application.

59 Could you provide information about complexity of the graphs that have to be built ? User friendly data visualization is the core requirement of this RFP and we leave it to the bidder to come up with data
visualization options. However, the underlying data is not very complex and we give preference to simple 2-dimensional
visualizations (only x and y axis). Most graphs shall allow for trend analysis, and are composed of evolving financial or
population figures. While the charts should be kept simple, users should be given the option to easily filter for, or navigate to
information they are interested in.

60 Can narratives be considered as structured data ? Will you provide a content structure definition ? Narratives can be considered as structured data and we do have in-tables which we can share with the short-listed bidders.

61 Should backoffice also be considered as a (future) multlingual platform ? No, for backoffice English is the only requirement.
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62 Should alternative skins be managed within the CMS backoffice ? Yes.

63 Should CMS backoffice be considered as responsive (in term of design) ? Responsive design for the CMS backoffice is not a requirement.
64 Should search engine extract and index attached files content (PDF and other files..) ? Yes.
65 Could UNHCR provide information about the new platform expected audience (amount of visitors, donors, etc.) ? Governmental donors are initially the main target audience followed by private donors and other partners such as NGO's
working with UNHCR. Although the website is open to the general public, the target audience are professionals either working
in the humanitarian field or interested in supporting UNHCR's cause. The broad audience continues to be served by the
www.unhcr.org website. Accordingly, the number of expected visitors is approximately 500/day with an average of 2000 hits /
day.

66 We believe that the content for the Thematic Pages will be prepared and uploaded on the new donor online system by UNHCRs Your understanding is correct that we consider outside DER, the business owner) access to the Global Focus website content
Division of Programme Support and Management and Division of International Protection. Please confirm. management. DPSM and DIP are indeed the main stakeholders of the thematic page content, but also other divisions such as
DFAM might be asked to update their respective pages.

67 We understand the propose of building the new DER Global Focus Website Redesign is to have one stop solution for donor to Same response as for Q3 a). There is no migration of existing content. New content will be created with the CMS solution. For
access the information which is currently scattered across different web sites like http://data.unhcr.org, http://twine.unhcr.org, etc. the graphs and charts, 'live' data from the data ware house will be requested through interfaces with the databases. Other
Will there be any data migration involved from these sites? If yes, can you please specify the volume of data to be migrated? visualisations or widgets might be made available from other systems by means of java script.

68 We understand the new website will be interfacing with other LOB systems, Focus and People Soft. Is there already an integration The underlying data-refresh mechanism is already in place. All data is consolidated to an Oracle DB. Oracle Web-Services or
interface with these applications like REST API or is it needed to develop one? Materialised Views will be provided by UNHCR according to the specifications necessary.

69 What is the estimated traffic on this website? The number of expected visitors is approximately 500/day with an average of 2000 hits / day.
70 Refer to the section 4.2.2 of Appendix A -> External user rights (public environment). The site users details can be stored in the Active Directory is the prefered authentication mechanism. LDAP is the older mechanism and should only be used in case AD
LDAP. UNHCR wish to have access to other websites from the new Donor site. The new site should provision a single sign on. Is cannot be used for the solution.
there LDAP already setup and used by UNHCR?

71 Will there be separate user accounts/page per donor which only shows the financial data regarding their own donations? No, all content should be available to all users, withough any restriction

72 Is there any kind of integrations done with PeopleSoft by 3rd party Dot Net and Java applications? If yes, how is this integration done PeopleSoft data extraction mechanism is already in place. Data is already in the Data Warehouse (Oracle and MS SQL DB).
with PeopleSoft? Therefore access to this data will be instanteneous. The response time refers to the solution visualisation time and refresh of
the pages.
73 What are the tables affected in PeopleSoft? UNHCR will provide the data in a format necessary for the solution to perform.
74 Are you looking at real time update to PeopleSoft? This is a Phase II potential requirement. Yes, real time would be favoured.
75 Is performance of <1 sec for transaction a requirement while integrating with PeopleSoft? PeopleSoft data extraction mechanism is already in place. Data is already in the Data Warehouse (Oracle and MS SQL DB).
Therefore access to this data will be instanteneous. The response time refers to the solution visualisation time and refresh of
the pages.

76 Is performance of <1 sec for transaction a requirement while accessing remotely? The <1 second response time is the server response and does not include network latency. It is understood that places with
poor connectivity will have less responsive access.

77 Is performance of <1 sec for transaction applicable for display of aggregated data such a reports? It is understood that if the report consolidates more than one element, it will take >1 second, however a visual display should
tell the user that the report is being generated.
78 What will be the maximum size of data uploaded in case of video? Initially we do not foresee to the upload of videos.
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79 Will the application be accessed via mobile? Yes, (please refer to Annex A, page 8, section 4 and to Annex 1, DF2) the application will be accessed via mobile and should
accordingly be 'mobile friendly', e.g. also allow the download of documents from the mobile. Emphasize is also given on
responsibe design.
80 When you mention "hosted solution based on best of breed cloud architecture" - Do you mean 3rd party providers such as Yes, hosting option to the Amazon or Rackspace would be acceptable.
Rackspace, Amazon?
81 When you mention "self-hosting option" - Do you mean hosted at UNHCR premises? Yes. Hosting at UNHCR premises.
82 What is the total expected user base for the application? The number of users will not exceed 500/day for the short-term future and not more than 2000 hits/day in the long run.

83 Will other browsers besides Internet Explorer 9 be used to access this application? As per the answer to question 32.
84 Does UNHCR have a preference for where members of the selected team perform the work? Our preference would be that the team member liaising with the UNHCR works from UNHCR premises. But we are open to
other arrangements, which should be described in detail in the offer.
85 Can UNHCR provide information regarding the projects budget or budget range? As per the answer to question 1.
86 Does the UNHCR have a brand and style guide they will ask the vendor to follow, or would the vendor have the responsibility and/or See response under item 30. Style guide can be provided. See attachments.
opportunity to explore new guidance? If a guide exists, can that be shared at this time?

87 Is there a single decision making authority to whom the vendor will be able to work with regard to design decisions, gate reviews, UNHCR will provide a Project Manager for the duration of the project to work alongside the Project Manager representing the
testing activities to determine closure of each phase? bidder. The ultimate decision making authority is the UNHCR Project Sponsor.

88 There is a requirement to support 3 languages does the UNHCR expect or require 3 different sites or inline translation of content UNHCR initially only publishes on the English site, but will make selected documents available in English and in French.
when applicable/appropriate?
89 We understand that UNHCR aim to redesign the website (or portal) to improve user experience which will integrate/pull data from Within the scope of this project, the data interfaces needed for the visualisations will be defined. It is UNHCR (through their
their existing back-end system, CMS, reporting systems and other interfaces; which is in scope. managed service provider) that will implement the interfaces to the other systems, either by Materialised Views or Web-
Services.
Back-end system / database design / interface development is out of scope. Please confirm. Back-end system / DB Design and interface development is out of scope.

90 Kindly clarify if any out-of box suite/product is desired with any specific technology (java or MS.Net) or platform (LifeRay portal, There is no pre-requisite solution for this project. However the UNHCR Technical Environment document provides bidders
SharePoint portal or other Java based portal)? with the current systems that are in use.

91 Please share the current architecture and its associated technology of the Global Focus Website which needs to be redesigned. Although the project refers to the 'Re-Design' of the current website, UNHCR does not wish for the bidder to use the current
site as a reference for work to be carried out in this project. The functionality of the current site has been purposefully omited
Also specify how many or % of custom build modules are being used within the website currently? from the RFP.

92 Please share existing website performance benchmark and user load details for the new portal/website: Accordingly, the number of expected visitors is approximately 500/day with an average of 2000 hits / day. Unfortunately we
Total expected users / country cannot provide a breakdown by country and % growth at this stage of the project. However, from the www.unhcr.org website,
Total concurrent users / country links to the global focus websites will be provided and the wwww.unhcr.org website will be the main benchmark. Shortlisted
Yearly projected % growth on total and concurrent users bidders will receive the detailed analytics of www.unhcr.org.

93 Performance Testing: Please specify the testing tool preference for the performance testing. Also specify the tools (apart from UNHCR does not have a preference on the testing tool used.
technology stack specified in RFP) available with UNHCR which can be used by vendors at various project management phases
(starting from Requirement analysis to deployment).
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94 Performance Testing: Will the Performance Testing be executed by the service provider or 3rd Party vendor? Both of these options are valid. Also UNHCR may perform some performance tests.

95 Will this solution will be hosted to mobile devices also or can be accessed using the website link. What is the compatibility Mobile friendly version of the site is needed. The target should be iPad and Android tablets. Phone compatibilty is desirable
expectation with different mobile platform, if any? at this stage, therefore the bidder needs to keep this future requirement in mind during the responsive design process. Note
that the phone design is not a deliverable for 14th November 2014.

96 Annex A_RFP-2014-605_ToR.pdf & P13137 Appendix 5 - Data Flow Diagram.docx: UNHCR will provide the data in a format necessary for the solution to perform. Please see above for more details on the
Do we need to consider any other external integration apart from the 6 UNHCR outlined systems (specified in RFP) with which the scope of the project.
new Global Focus Website will be integrated:
Global Appeal (Donor's Reporting Tool)
Global Report (Donor's Reporting Tool)
Focus (Internal Planning & Reporting Tool)
MSRP (Peoplesoft ERP)
PSR (Per Data Flow Diagram)
Result-based Management Information

97 Annex A_RFP-2014-605_ToR.pdf & P13137 Appendix 5 - Data Flow Diagram.docx: All interfaces will be through the Data Warehouse or through javascript web-parts developed for other systems.
Please specify the technology/platform details for following systems:
Global Appeal (Donor's Reporting Tool)
Global Report (Donor's Reporting Tool)
Focus (Internal Planning & Reporting Tool)
PSR (Per Data Flow Diagram)
Result-based Management Information

98 Annex A_RFP-2014-605_ToR.pdf / P13137 Appendix 1 - Requirements Matrix for.xls: As per answer to question 45.
Please clarify what is the actual expected go-live date and other milestones (i.e. Integration testing, User acceptance testing) for new
website solution?

(Reference: As per page 5 of Annexure A document, we assume that the new online responsive solution must be deployed and
operational in a production environment by 1-Nov-2014 which is one month before the annual pledging conference planned for
December 2014.

However, as per the Appendix 1 document, NF 6: Time constraints requirement it is specified: It must be possible to implement the
version of the solution (as in the requirements) by 1-Oct-2014.)
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99 P13137 Appendix 2 - UNHCR Technical Environment.docx:

As per Appendix 2, we assume currently UNHCR is using different CMS software (CQ 5-Adobe, SharePoint 2013, Texis CMS, The new website would benefit from using one of the tools already in place within the UNHCR Technical Environment as
WordPress 3.8, Drupal 7, Typo3 etc.) for different functionalities/pages/sites within the organization. And going forward, UNHCR is UNHCR already has the necessary experience of those specific tools. However, this project is NOT to re-write or incorporate
expecting to consolidate/rebuild all these functionalities/pages/sites through the new single web based Portal/CMS solution to be the data aspects of already live sites using those tools. This project is to carry out the development work, maintenance and
proposed by vendor. Please confirm. support of a new site that is capable of including links/references to already existing UNHCR sites. Where as it is true that
some of the existing sites use the same 'single source of data', we are not looking to supercede them. Each site has a specific
Any functional change in the new website solution is out of scope. Please confirm. target audience and therefore the visualisation of the same data is different.

100 Appendix 3 (a + b) & P13137 Appendix 7 - Root_Reports_Requirements.doc: The Design work that has already been carried out and shared as part of the RFP is to be used by the awarded bidder as the
Please confirm if User interface - 14 page designs, 23 wire frames, navigation flows, UI standards etc. shared as a part of Appendix 3 basis of their development work. The UNHCR project owner is open to enhanced versions of the design and additional
(a+b) documents are already developed and finalized or vendor is expected to redesign/create new pages? functionality.

We assume that total number of CMS page templates required is 6 only. Please confirm.

(Reference: Section 3.2 of the Appendix 7 specifies about following 6 page templates: Homepage, regional page, country page,
population planning page, financial page, and thematic page)

101 P13137 Appendix 5 - Data Flow Diagram.docx: UNHCR understands that the development work has a very tight deadline to the desired launch date. Therefore phase I is the
As per Annex 5 Data flow document; the requirements are split into following 2 phases: immediate deliverable, however development work for phase I must take into account the functionality required for Phase II,
Phase 1 (mandatory): Manual creation of narrative content as an entire re-design will not be acceptable.
Phase 2 (additional):Collaborative editing and automated uploading of narratives back to the source system (Focus)
Should we consider Phase 2 (additional) requirements as part of in-scope before the actual go-live date?

102 P13137 Appendix 7 - Root_Reports_Requirements.doc: No migration plan of existing data.

Is there any plan for the migration/consolidation of the existing CMS content (pages, images, videos etc.) to new proposed
Portal/CMS solution? If yes, then please specify following migration volume:
Total number of CMS content pages
% split of static V/s dynamic content pages
Approximate total size in (GBs or MBs) of images/videos etc.
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103 P13137 Appendix 7 - Root_Reports_Requirements.doc: Number of content pages:

Section 3.2 of the Appendix 7 specifies requirement of workflow communication and notifications. The root report document does contain the high level structure of the website, which give an indication of the number of page
templates that would have to be developed. The final number of pages depends on the visualization solution suggested by the
Please specify: bidder. E.g. if all objective reports should be displayed on the same page but with filter to objective content of interest. At the
The total number of different types of workflows required for the content publishing initial stage, we aim at showing 40 operations online, which will consist of at least 12 pages per operation.
Average number of steps/stages/approvals involved for such workflows Indication on total size:
The inclusion of photos is not a mandatory requirement. But we are open to include photos if suggested by the bidder for
design purposes. The upload of videos is not foreseen and hence not included in the core requirements.
Split of dynamic vs static content pages:
Only about 10% of the pages are static in the sense that no content update needs to be carried out throughout the year.
About 80% of the pages contain content that is refreshed/ updated on a monthly basis.

104 Which are the tools being used for Data integration and reporting? a) and b) - UNHCR has MS-BI and SSIS.
How are these reports delivered? C) Currently no plans for ad-hoc reporting.
What are your plans for having ad-hoc reporting capability? D) There is no preference.
Is there any preference for mobile enabled reporting platform?

105 Do we do any predictive analytics as of now? Is there intent to implement such functionality in future? Not currently within the requirements of this project.
106 We understand the service provider will be responsible for only recommending the environment specification (Dev, QA, Production, Cloud based solution - bidder is ecpected to be responsible for the complete solution.
etc.). Please confirm. If hosted at UNHCR - UNHCR will provide support up to the Operating system and bidder will be expected to maintain the
Application layer.

107 P13137 Appendix 1 - Requirements Matrix for.xls (Tab Design Function) DF11: Yes, English is the required language.
We understand that English is preferred language for new website solution. Please confirm. There is no immediate timeline for any other language support.

What are the timelines targeted for multi-lingual and multi-currency support implementation for new website solution?

108 Is the Payment Gateway is already in place or do we need to consider that integration in our solution approach?
No direct reference to TOR provided

109 Data Warehouse - FDW: All data is consolidated to an Oracle 11g (and also MS SQL DB). Once the interfaces for this data are specified, UNHCR will
Can you elaborate on the data sources (specified in Appendix 5 - Data Flow Diagram) that are in Scope? Please provide below develop them as defined.
details for each Source System.
a) Type of Source System (Database / Text file)
b) Version Number
c) Approximate count of Tables OR Text files that are in scope
d) Data Volume
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110 Data Warehouse - FDW: UNHCR is currently using MS SSIS and MS-BI tools. The source is the Oracle DB that consolidates all the data. Then SSIS is
What are the existing DWBI Tools and Database (ETL, BI Reporting and others) which can be reused? Also specify the DWBI tools used to transfer the data to MS-BI OLAP cubes. Either the Oracle or the MS SQL will be used to provide the data necessary.
preference to be used while developing new website solution.

111 Data Warehouse - FDW: No, development of the data model is not in scope. However, based on the visualisation, the interface that requests this data
Is development of data model in scope for staging areas? Approximately how many Star Schemas or Tables in scope in staging? needs to be defined, so that UNHCR can implement them through their managed service provider.

112 Data Warehouse - FDW: The interface will be split by requirement and each interface will be a maximum of a few KBs.
What is the volume of business intelligence (or information) reports and dashboards in scope for website development? Also specify
the requirement on country or region specific reports or dashboards.

113 We understand that UNHCRs preference is cloud based architecture for new website redesign solution. Please elaborate on: UNHCR would accept any hosting arrangement proposed. Also, the site is going to be public, so data protection is not a major
- Data Protection requirement requirement. The vendor can propsoe to host the solution on their premises as a SAAS, or request standard server from
- Infrastructure deployment requirement UNHCR to host their solution. Price variations based on the two should be visible int he financial document.
- Regulatory and compliance requirements

114 Please elaborate on the mandatory evaluation criteria for service provider selection for this RFP. (specified on Annex A_RFP-2014- Evaluation criteria are based on Annex 1 Requirement Matrix. Those requirements marked as 'M' (Mandatory) and fulfilled by
605_ToR section 6.1 and 6.2 ) the proposed solution will carry more weight when the received bids are scored.

115 Is there any preference on resource requirements at onsite during the complete project life cycle? If yes please elaborate on the There is no preference for project resources to be on-site during the project life cycle. However, UNHCR experience with
locations. some on-site time is favourable.
Also specify the business users location and time-zone which will be part of project at various stages (i.e. at requirement analysis, The business user's location is Geneva.
design and testing phase).

116 What are the UNHCRs preferred milestone timelines for project phases (specified on Annex A_RFP-2014-605_ToR Page 20 Table 3)? It is expected that the bidder takes into consideration the deadlines as outlined in the RFP Annex A document. However
milestone dates are: 1st October 2014 - solution available for User Acceptance Testing; 14th November 2014 - solution in go-
live/Production state.

Procedural / Financial Questions

117 Can we submit our proposals via email ? The RFP processes specifically states that all bids must be tendered via email and will not be accepted otherwise.
118 Annex B_Financial Offer Form_RFP-2014-605 Section C Supplement Services: In the reference section the bidders are asked to provide optional costing model and information and may povide different
We understand UNHCR is looking for Off-site training cost. Please let us know if solution. The details of the solution should be clarified in the technical proposal. Off-site referes to any location other than
a) off-site means offshore development centre and training to be conducted via web-ex or UNHCR premisses in Geneva. This may include option via video conference, webex, bidders premisses, a thir location and
b) off-site means different work locations of UNHCR. If so please let us know the different locations for which training services would other solutions.
be required.
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119 Annex A_RFP-2014-605_ToR Section 7.1: In Annex B we would like to see the time that each company estimates to complete each project phase. In the mentioned case
The Software Solution Acquisition phase has been included in order for bidders to provide a quote for the Fixed Cost for any we expect en estimation when the assessment of the software solution (Software recommendation and On-line demo site
software licenses. However as per Annex B Financial Offer vendor need to provide information on Time in Days for mockup) can be concluded after the contract signature.
Assessment of Software Solution. Please confirm if Time in Days can be left blank for Software Licenses cost.

120 Annex B_Financial Offer Form_RFP-2014-605 Section A Project Phases (as per TOR): Yes, sub-sections can be added as long as the overall structure is not changed significantly. We have to ensure to be able to
Please confirm if sub-sections can be added for each phase to showcase cost of each deliverable. compare like for like.

121 Annex B_Financial Offer Form_RFP-2014-605 Section B Project Phases (as per TOR): We are asking for the consolidated amount for two years.
Cell E22 says Costs for two (2) Years. We understand UNHCR is asking the cost for the second year and not the consolidated cost
for 2 years. Please confirm

122 In lieu of submitting our proposal via email attachment, may we provide a link where UNHCR may download our technical and The RFP processes specifically states that all bids must be tendered via email and will not be accepted otherwise.
financial offer?
123 Section 2.7 (Bid Acceptance) states that UNHCR may at its discretion increase or decrease the proposed content when awarding the Presumably we would negotiate the 'price' and 'time' should we change the scope. However the 'rate' provided by the
contract and would not expect a significant variation of the rate submitted. Can UNHCR clarify the meaning of this statement as this proposal should not alter.
is contrary to working in a fixed price, fixed time capacity.
124 Annex A_RFP-2014-605_ToR Section 7: Bidders don't have to provide cost details of work arounds or customization. The cost will be included in the financial offer for
We understand UNHCR is seeking for cost of work around and customization if requirements are not fully met by the proposed each of the project phases.
solution. Please let us know if vendor needs to showcase cost of each customization or cost can be clubbed together as be the
requirement tabs of P13137 Appendix 1 - Requirements Matrix Detailed proposals of work arounds and customizations are part of the technical proposal and will threrefore only impact to
technical evaluation, which will be carried out separatly from the financial evaluation.