Create A Quiz

Quizzes
Solutions

Home Create Quizzes Business BPO Bsp - BPO Concepts

Your response has been recorded.

Title of New (Duplicated) Quiz:

Copy Quiz Cancel

+
Your Certificate

Share Your Result

+
Rate this quiz:

Tags:

Business

BPO

Your Result

Result Needs Improvement Retake Quiz

Score 32.26 / 100 Points (32%)

Correct Answers 10 Questions

Incorrect Answers 20 Questions

Answers & Explanations_

AllIncorrectCorrect

Correct

1) When working for a BPO company which is involved in Portal Management. It is

critical that this company should:

A. Have on-line access for the BPO agents

B. Have off-line access for the BPO agents
C. Have confidentiality access for the BPO agents
D. All of the above
Incorrect
2) The French Government has decided not to allow any telemarketing inbound calls to enter
France from foreign countries except DOM-TOM. Mauritian BPO company engaging into
the French Telemarketing activities should stop making these outbound calls. This is an

A. Endogenous factor
B. Semi-Exogenous factor
C. Exogenous factor
D. All of the above
E. None of the above
Discuss this Question
Incorrect

3) A BPO company specializing in image processing may provide the following services

A. Image Scanning
B. Image Conversion
C. Archiving
D. All of the above
Discuss this Question
Incorrect

4) In terms of cost characteristics, which of the following are outsourcing location decisions
from low cost to high cost

A. Overall cost reduction

B. Productivity improvement
C. Efficiency/Effectiveness
D. All of the above
Discuss this Question
Correct

5) In order to improve its global attractiveness index in BPO coming years, Mauritius
should leverage on its:

A. Telecom Infrastructure
B. Skills and competencies of its BPO Workforce
C. Improving national competencies into global talents
D. All of the above
Incorrect

6) What is the number of companies operating in the BPO/ITES Sector in Mauritius?

A. 350
B. 250
 C. 150
D. 330
Discuss this Question
Correct

7) A TRUE statement between Low End and High End BPO is

A. Both Low End and High End BPO are mainly Call Centers
B. Low End BPOs offer relatively much higher salary than High End BPO
C. High End BPO have more ruled based processes than Low End BPO and therefore
require more skilled manpower
D. People working in Low End BPO companies usually stay much longer in that
company than those working in High End BPO
Incorrect

8) Stages in the Growth Life Cycle in the BPO Sector can be categorised as:

A. Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Competence Accumulation >
Stage 4: Third Party Service
B. Stage 1: Third Party Service > Stage 2: Value Addition > Stage 3: Competence
Accumulation > Stage 4: Start Up
C. Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Third Party Service > Stage 4:
Competence Accumulation
D. Stage 1: Start Up > Stage 2: Competence Accumulation > Stage 3: Third Party Service >
Stage 4: Value Addition
Discuss this Question
Incorrect

9) What is the THREE PDF formats commonly used in Data Capture/Data Entry
Operation?

A. PDF Formatted Text, PDF searchable image, PDF Image Only

B. PDF Acrobat Reader, PDF Acrobat Writer, PDF Scanner
C. PDF to Word Conversion, Word to PDF Conversion, PDF to Image Conversion
D. All of the above
Discuss this Question
Incorrect

10) The main outsourcer is __________ and the main BPO destination is _________

A. France, Mauritius
B. USA, Mauritius
C. Europe, India
D. USA, India
 Discuss this Question
Correct

11) Outsourcing decisions by customers are influenced by whether to go on-shore, near-shore

or offshore. Which ONE of the following dimensions is true about this statement

A. Offshore > Low Cost but High Control

B. Nearshore > Low Cost but High Control
C. Onshore > High Cost but High Control
D. Homeshore > Low Cost but Low Control
Incorrect

12) Vuvuzela Entertainment Limited is an entertainment company in South Africa. It specialises

in organising sports events with accompanying music entertainment. The core business of
Vuvuzela is:

A. Sports
B. Entertainment
C. Sports and Entertainment
D. All of the above
Discuss this Question
Incorrect

13) PECS Data, a Mauritian based company is involved in transcription services for a US
institution and recruiting local transcription agents. PECS Data is therefore

A. A captive center
B. A Transcription BPO Vendor
C. An Offshore Outsourcing Center
D. All of the above
Discuss this Question
Incorrect

14) The Mercantile Bank in the United States has contracted out its IT services to a company
called "Mercantile Technology Inc" in Philippines and owned by Mercantile Bank USA.
"Mercantile Technology Inc" could be categorized as:

A. Offshore Outsourcing
B. Captive Center
C. Bank Technology Center
D. All of the above
Discuss this Question
Incorrect
15) "Atom Finance BPO" is a local company engaged in Finance Process Outsourcing. It
specialises in billing and invoicing services and doing work for a US Global FMCG
company and for other companies involved in the MFCG activities. Which of the
following therefore best describes "Atom Finance" business category?

A. Atom Finance is a "Captive Outsourcing" center for the US Global FMCG sector.
B. Atom Finance is operating in the Financial sector but specialises in the invoicing
and billing operations
C. Atom Finance could be categorized as Low end BPO
D. All of the above
Discuss this Question
Incorrect

16) Most commonly used databases for making data entry is

A. Microsoft SQL Server, ASP, Ms Access, Oracle

B. My SQL, FoxPro, ASP, Ms Access
C. Oracle, My SQL, FoxPro, Visual Basic
D. All of the Above
Discuss this Question
Incorrect

17) How can you classify the government intervention to ensure adequate supply of skilled
workforce in BPO in a specific country

A. Exogenous
B. Semi-Exogenous
C. Endogenous
D. All of the above
Discuss this Question
Incorrect

18) Which of the following statement regarding Low End BPO and High End BPO is false?

A. Low End BPO is Data Entry whereas Call Center is High End BPO
B. Both Low and High End BPO focus on Domain Expertise
C. Telemarketing of Cellular Phones is Low End whereas Data Entry of Supermarkets
receipts for consumer behavior is High End BPO.
D. None of the Above
Discuss this Question
Incorrect

19) The AT Kearney Global Business Location index report 2009 has classified Mauritius as
 A. 25th in its ranking as an attractive BPO destination out of 50 countries
B. To be relatively poor in terms of skills & competencies in BPO domains
C. As a country which has made no improvement as compared to the 2008 ranking
D. All of the above
Discuss this Question
Correct

20) BPO companies involved in transcription normally

A. Capture data and translate it into text

B. Listen to a conversation on-line and translate it into text
C. Transforming an audio file into text
D. Translate from one language into a different language
Incorrect

21) Mauritius is positioning itself as a challenging BPO destination due to the following
factors:
Choose all that apply

A. Reliable Infrastructure (Missed)

B. Workforce easily scalable (Your Answer)
C. Relatively cheap labour (Missed)
D. Strategic location (Missed)
Discuss this Question
Incorrect

22) Which of the following statement best describes Mauritius as a cost effective destination:

A. Mauritius has a large pool of global BPO talents working at a relatively low salary
B. The cost of telecommunication in Mauritius is much lower than in India
C. The cost of a specific BPO worker is 8 times lower than a similar worker which would
work in a similar BPO company in the USA
D. All of the above
Discuss this Question
Correct

23) The main characteristics of Knowledge Process Outsourcing are

A. Process are not easily codified

B. The agent has to interpret the information
C. The agent is expected to exercise judgement
D. All of the above
Correct
24) What are the factors which have an impact when deciding on a BPO destination?

A. Reliable telecommunications infrastructure

B. Cost of labour
C. Strong regulatory framework
D. All of the above
Incorrect

25) In Data Capture/Data Entry Operation, which of the following statement is FALSE

A. Data Capture BPO are usually specialized in capturing Data whereas Data Entry BPO
transform the Data into meaningful information.
B. Data Capture and Data Entry are both Low End BPOs
C. Accurate Data Capture is as important as Accurate Data Entry
D. Data Capture is the input process of Data Entry operations
Discuss this Question
Correct

26) Jenny was employed as Data Entry Operator at "Star Data Ltd". Last year Jenny was offered
the same position but with a salary increase of MUR 2,000 at "Super Data Ltd", a company
dealing with similar activities as "Star Data Ltd". In BPO, we usually refer to this situation
as

A. Attrition
B. Poaching
C. Changing Job
D. Work Placement
Incorrect

27) Which one of the following is a TRUE statement about Near-Shore Outsourcing
characteristics

A. Use of providers in one's home country or region, typically a high skill, high cost
country.
B. Use of providers in a different country or region, but with similar time-zone, culture
or language skills.
C. Use of providers in a distant location with a different time-zone, culture or language
skills.
D. All of the above
Discuss this Question
Correct

28) What do you think is the most important justification for a company to consider offshore
decision?
 A. Overall cost reduction
B. Productivity improvement
C. Efficiency/Effectiveness
D. All of the above
Unanswered

29) The most common data conversion options are

A. Converting raw data into Microsoft Office (Missed)

B. Convert from PDF to Word (Missed)
C. Convert an audio file into text
D. All of the above
Incorrect

30) The BPO sector will provide ________ jobs at the end of 2011 and make a contribution of
____% of GDP.

A. 15,000 & 5%
B. 20,000 & 6%
C. 29000 & 5%
D. 15,000 & 8%
Discuss this Question
Correct

31) In terms of cost characteristics, re-arrange the following outsourcing location decision from
low cost to high cost (a) Nearshore, (b) Onshore, (c) Offshore

A. A, b, c
B. B, a, c
C. C, a, b
D. B, c, a

Related Quizzes
The BPO Career Quiz

BPO Chapter 1 Exercises

Related Topics

BPO
Ask a Question

Submit

Popular Quizzes
Does He Like Me?

Parts Of The Brain Quiz

Pretty, Cute & Beautiful, What I Am Quiz?

How Smart Am I For My Age?

Nervous System Quiz

7th Grade Science Quiz

What Should You Wear Today? {Only Girls}