Leadership
Fundamentals
Understanding ourselves so we
can better understand others
Presented by Joyce Schaben
EASFAA Conference
May 18, 2005
What’s a leader look like?
Inspiring Wise
Compassionate
Courageous
Visionary
Determined
Powerful Organized
Focused Encourager
Who can be a leader?
§ Everyone has the opportunity and ability to be
a leader, but…
§ …to be a good leader – you must first
understand yourself
Leadership Fundamentals
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What makes a leader?
People love (respect, respond to)
others not for who they are, but for
how they make us feel
Sawa bona
“I see you”
Leadership Fundamentals
Six leadership considerations:
§ Trust
§ Communication
§ Creativity/Critical Thinking
§ Learning Styles
§ Conflict Management
§ Motivation
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Leadership Fundamentals
Trust… i t’s elusive and fragile
Trust Me…
Four Levels of Self-Disclosure
§ Superficial
§ Fact
§ Thought
§ Feeling
Some people never get past first two levels
Trust Me…
Trust
Self-disclosure
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Trust Me…
Points to ponder:
§ It takes courage and vulnerability to trust
§ If you trust others, they’re more likely to
trust you
§ If you want people to share information with
you, share information with them
Trust Me…
Ask yourself these questions:
§ At what level do I generally communicate?
§ How strong are my relationships with others?
§ Do the people I interact with communicate at
a deeper level than I do?
§ How can I demonstrate more openness in
these relationships?
Leadership Fundamentals
Communication Styles: what’s
your comfort zone?
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Two aspects of communication
§ Direct vs. Indirect
§ Task vs. People
Driver
Focus: Task
Approach: Direct
§ Takes charge
§ Quick-paced/impatient “Just do it!”
§ Direct, not a lot of small talk
§ Decisive/too many details slow down
progress
§ Prefers rational over emotional approach
Analytical
Focus: Task
Approach: Indirect
§ Likes facts, logic, detail
§ Wants certainty, not a big risk-
taker “Just the facts…”
§ Asks a lot of questions
§ Quiet/thoughtful
§ Guarded/shows little emotion
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Expressive
Focus: People
Approach: Direct
§ Expressive speech and
gestures
§ Stimulates creative
exchange of ideas “Move that bus!”
§ Risk taker
§ Emotional/excitable
§ Big picture, doesn’t like
details
Amiable
Focus: People
Approach: Indirect
§ Builds trust “How does that
make you feel?”
§ Quiet/patient/good listener
§ Doesn’t respond to facts/figures
§ Creates friendly environment
§ Concerned with how decisions impact
others
It takes all kinds
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Leadership Fundamentals
Creativity/Critical Thinking: what’s
under your hat?
Which “thinking hat” fits you?
Benefit: is logical; can
be explained; increases
“What are the facts?” chances of success
Benefit: legitimizes
“Tell it like it is.” emotions; energizes
Benefit: tests
thinking; increases
chances of decision
“It won’t work because…” actually working
Which “thinking hat” fits you?
Benefit: optimism;
positive; energizing;
“Let’s make it happen!” teamwork
Benefit: ensures best
“There must be a better way.” process is used
“Let’s step back and think Benefit: ensures
about how to do this.” best use of
people’s time
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Sometimes good guys wear black hats…
Leadership Fundamentals
Learning Styles: what makes
your “light bulb” go on?
How you learn/process information
Learning Style Sensor…
Sensor - Relies on feelings, values,
empathy to make conclusions
- Dislikes a lot of theory
“My gut tells me…”
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How you learn/process information
Learning Style Assessor…
Assessor - Listens and watches
- Dislikes role-playing
“Just the facts…”
How you learn/process information
Learning Style Thinker…
Thinker - Likes to learn from analysis
- Dislikes unstructured, open-
ended discussions
“Look before
you leap…”
How you learn/process information
Learning Style Doer…
Doer - Learns by hands -on and group
discussions
- Dislikes lectures and passive
learning
“Just do it!”
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Presentation is
everything
Leadership Fundamentals
Conflict Management: everyone’s
favorite subject …
Conflict Management
Fight or Flight
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Conflict
§What is it?
- state of Disharmony
§How did we get there?
- Different styles, ideas,
perspectives
§How do we get to
Harmony?
- Discussion: talk over;
consider or examine
- Dialogue: the art of
thinking together
Conflict Management
and your Communication Style
§ Driver - control
§ Analytical – avoid
§ Expressive – attack
§ Amiable – acquiesce
Conflict Management
Fear of confrontation has slowed,
and in some cases, stymied
participation in a just future
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Leadership Fundamentals
Motivation: what makes you tick?
What motivates you?
Bob…
I saw how hard you
worked on the
project. Thank you!
Celebration Your Boss
Personal achievement
Money, time off, etc. I made a
difference
today!
Certificate of
Achievement
This certifies that
YOU
are an excellent
employee!
Working for the good of
Congratulations!
the cause
Public recognition
When it comes to motivation…
One size
doesn’t fit all
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Leadership Fundamentals
Leading requires that one know
where one is taking oneself – from
the being that has been - to the one
that wishes to be
Different Drums and
Different Drummers
Sawa bona
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Joyce’s Picks…
LEADERSHIP CONFLICT MANAGEMENT
§The Leadership Challenge - §Getting to Yes – Roger
James M. Kouzesand Barry Fisher and William Ury
A. Posner §Difficult Conversatons –
§Leaders – Warren Bennis Douglas Stone, Bruce
and Burt Nanus Patton, Sheila Heen
MOTIVATION
§Bringing Out the Best in People –
Alan Loy McGinnis
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