411-3001-544

Wireless Networks
Base/Telecom
Trouble Locating and Clearing Procedures
Volume 1 of 2
CSP18 Standard 14.02 September 2005
test
Wireless Networks
Base/Telecom
Trouble Locating and Clearing Procedures Volume 1 of 2

Document number: 411-3001-544

Product release: CSP18
Document version: Standard 14.02
Date: September 2005

Copyright Country of printing Confidentiality Legal statements Trademarks

Copyright © 1996-2005 Nortel Networks, All Rights Reserved

Originated in the United States of America/Canada

NORTEL NETWORKS CONFIDENTIAL

The information contained herein is the property of Nortel Networks and is strictly confidential. Except as expressly authorized in
writing by Nortel Networks, the holder shall keep all information contained herein confidential, shall disclose it only to its employees
with a need to know, and shall protect it, in whole or in part, from disclosure and dissemination to third parties with the same degree
of care it uses to protect its own confidential information, but with no less than reasonable care. Except as expressly authorized in
writing by Nortel Networks, the holder is granted no rights to use the information contained herein.

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as
progress in engineering and manufacturing may warrant.

* Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks are trademarks of Nortel Networks.
Trademarks are acknowledged with an asterisk (*) at their first appearance in the document.
iv
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

411-3001-544 Standard 14.02 September 2005

 v
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Publication history
September 2005
CSP18 Standard 14.02. This is the standard release of this document.

March 2005
CSP18 Preliminary 14.01. This is the preliminary release of this document.

February 2004
CSP17 Standard 13.03. This is the standard release of this document.

October 2003
CSP17 Preliminary 13.02. General edit and clean up of this document.

September 2003
CSP17 Preliminary 13.01. Clean up, applied current templates, and created
the start of the Publication History.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
vi Publication history
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

411-3001-544 Standard 14.02 September 2005

 vii
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Contents 1
About this document xxi
Audience for this document xxi
Organization of this document xxi
How commands, parameters, and responses are represented xxi
Indication of hypertext links xxii
How to check the version and issue of this document xxii
Related documents xxii

Trouble locating and clearing procedures 1-1

Introduction 1-1
Activating a loopback on an HLIU 2
Application 1-2
Definition 1-2
Common procedures 1-3
Action 1-3
Activating a loopback on an LIU7 8
Application 1-8
Definition 1-8
Common procedures 1-9
Action 1-9
Activating a loopback on an
NTEX26AA paddle board 14
Application 1-14
Definition 1-14
Common procedures 1-14
Action 1-15
Activating an offline linkset 20
Application 1-20
Definition 1-20
Common procedures 1-20
Action 1-20
Activating the throttling logs mechanism 27
Application 1-27
Definition 1-27
Common procedures 1-27
Action 1-27
Adding an LIM to an automatic REx test schedule 32
Application 1-32

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
viii Contents
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Definition 1-32
Action 1-32
Adding an NIU to an automatic REx test schedule 34
Application 1-34
Definition 1-34
Common procedures 1-34
Action 1-34
Assembling 2x5 AMP connectors in
SuperNode cabling 37
Application 1-37
Definition 1-37
Common procedures 1-37
BCLID link failure 43
Application 1-43
Definition 1-43
Common procedures 1-43
Action 1-43
Cannot be called 53
Application 1-53
Definition 1-54
Common procedures 1-54
Action 1-54
TRAVER Examples 1-69
Cannot call out 89
Application 1-89
Definition 1-90
Common procedures 1-90
Action 1-90
TRAVER Examples 1-105
Changing table C7TIMER entries 136
Application 1-136
Definition 1-136
Common procedures 1-136
Action 1-136
Clearing problems on the SCAI link 142
Application 1-142
Definition 1-142
Common procedures 1-142
Action 1-142
CMR data mismatch with CC 147
Application 1-147
Definition 1-147
Common procedures 1-147
Action 1-147
Correcting DRAM announcement trouble 151
Application 1-151
Definition 1-151
Common procedures 1-151
Action 1-151
Correcting DRAM sit tone trouble 159
Application 1-159

411-3001-544 Standard 14.02 September 2005

 Contents ix
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Definition 1-159
Common procedures 1-159
Action 1-159
Correcting EDRAM voice file problems 166
Application 1-166
Definition 1-166
Common procedures 1-166
Action 1-166
Correcting enhanced network load entries 174
Application 1-174
Definition 1-174
Common procedures 1-174
Action 1-174
Correcting locked-out trunks 182
Application 1-182
Definition 1-182
Common procedures 1-182
Action 1-182
Correcting metallic test access problems 186
Application 1-186
Definition 1-186
Action 1-186
Correcting metallic test unit problems 190
Application 1-190
Definition 1-190
Common procedures 1-190
Action 1-190
Correcting no response from a peripheral module 202
Application 1-202
Definition 1-202
Common procedures 1-202
Action 1-202
Correcting PCM level meter card problems 207
Application 1-207
Definition 1-207
Common procedures 1-207
Action 1-207
Correcting receive-level problems on T1 trunks 213
Application 1-213
Definition 1-213
Common procedures 1-213
Action 1-213
Correcting release mismatch problems 219
Application 1-219
Definition 1-219
Common procedures 1-219
Action 1-219
Correcting supervision trouble
on intertoll T1 trunks 233
Application 1-233
Definition 1-233

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
x Contents
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Common procedures 1-233

Action 1-233
Correcting transmission test trunk trouble 238
Application 1-238
Definition 1-238
Common procedures 1-238
Action 1-238
Correcting transmission test unit trouble 243
Application 1-243
Definition 1-243
Common Procedures 1-243
Action 1-243
Correcting transmission-level
trouble on T1 trunks 248
Application 1-248
Definition 1-248
Common procedures 1-248
Action 1-248
Determining the D-channel state ISDN PRI
primary and backup D-channels 253
Application 1-253
Definition 1-253
Common procedures 1-253
Action 1-253
Determining the D-channel state
ISDN PRI single D-channel 257
Application 1-257
Definition 1-257
Common procedures 1-257
Action 1-257
Determining the line state 261
Application 1-261
Definition 1-261
Common procedures 1-266
Action 1-266
Determining the location of the problem 270
Application 1-270
Definition 1-270
Common procedures 1-270
Action 1-270
Determining location of problems
(ACDMIS, NACD, MACD) 277
Application 1-277
Definition 1-277
Common procedures 1-277
Action 1-278
Determining the trunk state ISDN PRI trunk 284
Application 1-284
Definition 1-284
Common procedures 1-284
Action 1-284

411-3001-544 Standard 14.02 September 2005

 Contents xi
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Digital test access for BRI lines 289

Application 1-289
Definition 1-289
Common procedures 1-289
Action 1-289
Digital test access for PRI lines 295
Application 1-295
Definition 1-295
Common procedures 1-295
Action 1-295
DIRP 101 logs
Reason 2 300
Application 1-300
Definition 1-300
Common procedures 1-300
Action 1-300
DIRP 101 logs
Reason 26 305
Application 1-305
Definition 1-305
Common procedures 1-305
Action 1-305
DIRP 101 logs
Reason 27 310
Application 1-310
Definition 1-310
Common procedures 1-310
Action 1-310
DIRP 101 logs
Reason 46 314
Application 1-314
Definition 1-314
Common procedures 1-314
Action 1-314
DIRP 101 logs
Reason 51 319
Application 1-319
Definition 1-319
Common procedures 1-319
Action 1-319
DIRP 101 logs
Reason 56 323
Application 1-323
Definition 1-323
Common procedures 1-323
Action 1-323
DIRP 101 logs
Reason 78 327
Application 1-327
Definition 1-327
Common procedures 1-327

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
xii Contents
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Action 1-327
DIRP 101 logs
Reason 100 331
Application 1-331
Definition 1-331
Common procedures 1-331
Action 1-331
DIRP 101 logs
Reason 127 333
Application 1-333
Definition 1-333
Common procedures 1-333
Action 1-333
DIRP 101 logs
Reason 129 337
Application 1-337
Definition 1-337
Common procedures 1-337
Action 1-337
DIRP 101 logs
Reason 153 341
Application 1-341
Definition 1-341
Common procedures 1-341
Action 1-341
DIRP 101 logs
Reason 154 345
Application 1-345
Definition 1-345
Common procedures 1-345
Action 1-345
DIRP 101 logs
Reason 155 349
Application 1-349
Definition 1-349
Common procedures 1-349
Action 1-349
DIRP 101 logs
Reason 223 353
Application 1-353
Definition 1-353
Common procedures 1-353
Action 1-353
DIRP 101 logs
Reason 251 357
Application 1-357
Definition 1-357
Common procedures 1-357
Action 1-357
DIRP 101 logs
Reason 266 362

411-3001-544 Standard 14.02 September 2005

 Contents xiii
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Application 1-362
Definition 1-362
Common procedures 1-362
Action 1-362
DIRP 101 logs
Reason 267 366
Application 1-366
Definition 1-366
Common procedures 1-366
Action 1-366
DIRP 101 logs
Reason 279 370
Application 1-370
Definition 1-370
Common procedures 1-370
Action 1-370
DIRP 101 logs
Reason 280 374
Application 1-374
Definition 1-374
Common procedures 1-374
Action 1-374
Downloading software to an APU 378
Application 1-378
Definition 1-378
Common procedures 1-378
Downloading software to an EIU 382
Application 1-382
Definition 1-382
Common procedures 1-382
Action 1-382
Downloading software to an LIM unit 385
Application 1-385
Definition 1-385
Common procedures 1-385
Action 1-385
Downloading software to an LIU7, HLIU, or HSLR 389
Application 1-389
Definition 1-389
Common procedures 1-389
Action 1-389
Downloading software to a VPU 394
Application 1-394
Definition 1-394
Common procedures 1-394
Action 1-394
Downloading software to an XLIU 398
Application 1-398
Definition 1-398
Common procedures 1-398
Action 1-398

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
xiv Contents
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DSCWID/SCWID subscriber, no
notification of waiting call 402
Application 1-402
Definition 1-402
Common procedures 1-402
Action 1-402
E911 LDT and Line/ACD PSAP complaint
Occasional failure of some E911 functions 410
Application 1-410
Definition 1-410
Common procedures 1-410
Action 1-410
E911 LDT PSAP complaint ANI failure 416
Application 1-416
Definition 1-416
Common procedures 1-416
Action 1-416
E911 LDT PSAP Operator Complaint Ringing
not being applied to PSAP position 424
Application 1-424
Definition 1-424
Common procedures 1-424
Action 1-424
E911 Line and ACD PSAP complaint
ANI failure or ALI failure 430
Application 1-430
Definition 1-430
Common procedures 1-430
Action 1-430
Establishing a DS-1 loopback for a far-end office
ISDN PRI primary and backup D-channels 436
Application 1-436
Definition 1-436
Common procedures 1-436
Action 1-436
Establishing a DS-1 or PCM30 loopback for a
far-end office ISDN PRI single D-channel 441
Application 1-441
Definition 1-441
Common procedures 1-441
Action 1-441
Estimating signaling link occupancy 445
Application 1-445
Definition 1-445
Common procedures 1-445
Action 1-445
Excluding an LIM from an automatic
REx test schedule 447
Application 1-447
Definition 1-447
Common procedures 1-447

411-3001-544 Standard 14.02 September 2005

 Contents xv
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Action 1-447
Excluding an NIU from an automatic
REx test schedule 449
Application 1-449
Definition 1-449
Common procedures 1-449
Action 1-449

Figures
Figure 1-1 Loopback Modes in an HLIU 1-3
Figure 1-2 Activating a loopback on an HLIU 1-4
Figure 1-3 Loopback modes in an LIU7 1-9
Figure 1-4 Summary of Activating a loopback on an LIU7 1-10
Figure 1-5 Loopback modes in an LIU7 1-14
Figure 1-6 Summary of Activating a loopback on an NTEX26AA paddle board
1-15
Figure 1-7 Summary of Activating an offline linkset 1-21
Figure 1-8 Summary of Activating the throttling logs mechanism 1-28
Figure 1-9 Summary of Adding a LIM to an automatic REx test schedule 1-32
Figure 1-10 Summary of Adding an NIU to an automatic REx test schedule 1-34
Figure 1-11 Summary of Assembling 2x5 AMP connectors in SuperNode cabling 1-
38
Figure 1-12 Example of Assembling 2x5 AMP connectors 1-39
Figure 1-13 Pin-outs for connector assembly 1-41
Figure 1-14 Connector assembly components 1-41
Figure 1-15 Correctly wired 2x5 AMP connector assembly ready to plug into the
switch 1-42
Figure 1-16 Summary of BCLID link failure 1-44
Figure 1-17 Summary of BCLID link failure (continued) 1-45
Figure 1-18 Summary of BCLID link failure (continued) 1-46
Figure 1-19 Summary of BCLID link failure (continued) 1-47
Figure 1-20 Basic AIN call sequence, incoming call 1-53
Figure 1-21 Summary of Cannot be called 1-55
Figure 1-22 Summary of Cannot be called (continued) 1-56
Figure 1-23 Summary of Cannot be called (continued) 1-57
Figure 1-24 Summary of Cannot be called (continued) 1-58
Figure 1-25 Summary of Cannot be called (continued) 1-59
Figure 1-26 Summary of Cannot be called (continued) 1-60
Figure 1-27 Tracing AIN calls 1-69
Figure 1-28 TRAVER for incoming AIN call, public office dial plan trigger, from RES
line 1-70
Figure 1-29 TRAVER for incoming AIN call, public office dial plan trigger, from RES
line (continued) 1-71
Figure 1-30 TRAVER for incoming AIN call, public office dial plan trigger, from RES
line (continued) 1-72
Figure 1-31 TRAVER for incoming AIN call, public office dial plan trigger, from RES
line (continued) 1-73
Figure 1-32 TRAVER for incoming AIN call, public office dial plan trigger, from RES
line (continued) 1-74

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
xvi Contents
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-33 TRAVER for incoming AIN call, public office dial plan trigger, from RES
line (continued) 1-75
Figure 1-34 TRAVER for incoming AIN call, public office dial plan trigger, from RES
line (continued) 1-76
Figure 1-35 TRAVER for incoming AIN call, directory number (DN) trigger; from a T2
trunk 1-77
Figure 1-36 TRAVER for incoming AIN call, directory number (DN) trigger; from an
IBN trunk 1-78
Figure 1-37 TRAVER for incoming AIN call, shared interoffice trunk (SIT) trigger
1-79
Figure 1-38 TRAVER for incoming AIN call, shared interoffice trunk (SIT) trigger
(continued) 1-80
Figure 1-39 TRAVER for incoming AIN call, shared interoffice trunk (SIT) trigger
(continued) 1-81
Figure 1-40 TRAVER for incoming AIN call, shared interoffice trunk (SIT) trigger
(continued) 1-82
Figure 1-41 TRAVER for incoming AIN call, incoming trunk seizure (ITS) trigger
1-83
Figure 1-42 TRAVER for incoming AIN call, incoming trunk seizure (ITS) trigger
(continued) 1-84
Figure 1-43 TRAVER for incoming AIN call, incoming trunk seizure (ITS) trigger
(continued) 1-85
Figure 1-44 TRAVER for incoming AIN call, incoming trunk seizure (ITS) trigger
(continued) 1-86
Figure 1-45 TRAVER for incoming AIN call, incoming trunk seizure (ITS) trigger
(continued) 1-87
Figure 1-46 TRAVER for incoming AIN call, incoming trunk seizure (ITS) trigger
(continued) 1-88
Figure 1-47 Basic AIN call progression, outgoing call 1-89
Figure 1-48 Summary of Cannot call out 1-91
Figure 1-49 Summary of Cannot call (continued) 1-92
Figure 1-50 Summary of Cannot call out (continued) 1-93
Figure 1-51 Summary of Cannot call out (continued) 1-94
Figure 1-52 Summary of Cannot call out (continued) 1-95
Figure 1-53 Summary of Cannot call out (continued) 1-96
Figure 1-54 Tracing AIN calls 1-105
Figure 1-55 TRAVER for outgoing AIN call, public office dial plan trigger, from a RES
line 1-106
Figure 1-56 TRAVER for outgoing AIN call, public office dial plan trigger, from a RES
line (continued) 1-107
Figure 1-57 TRAVER for outgoing AIN call, public office dial plan trigger, from a RES
line (continued) 1-108
Figure 1-58 TRAVER for outgoing AIN call, public office dial plan trigger, from a RES
line (continued) 1-109
Figure 1-59 TRAVER for outgoing AIN call, public office dial plan trigger, from a RES
line (continued) 1-110
Figure 1-60 TRAVER for outgoing AIN call, public office dial plan trigger, from a RES
line (continued) 1-111
Figure 1-61 TRAVER for outgoing AIN call, public office dial plan trigger, from a RES
line (continued) 1-112

411-3001-544 Standard 14.02 September 2005

 Contents xvii
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-62 TRAVER for outgoing AIN call, dial plan trigger of public office, from a 1FR
line 1-113
Figure 1-63 TRAVER for outgoing AIN call, dial plan trigger of public office, from 1FR
line (continued) 1-114
Figure 1-64 TRAVER for outgoing AIN call, dial plan trigger of public office, from 1FR
line (continued) 1-115
Figure 1-65 TRAVER for outgoing AIN call, dial plan trigger of public office, from 1FR
line (continued) 1-116
Figure 1-66 TRAVER after BSDB response 1-118
Figure 1-67 TRAVER after BSDB response (continued) 1-119
Figure 1-68 TRAVER for outgoing AIN call, private office dial plan trigger that ends
with an RX selector 1-120
Figure 1-69 TRAVER for outgoing AIN call, private office dial plan trigger that ends
with an RX selector (continued) 1-121
Figure 1-70 TRAVER for outgoing AIN call, automatic flexible reroute (AFR)
trigger 1-122
Figure 1-71 TRAVER for outgoing AIN call, automatic flexible reroute (AFR) trigger
(continued) 1-123
Figure 1-72 TRAVER for outgoing AIN call, directory number (DN) trigger from a
line 1-124
Figure 1-73 TRAVER for outgoing AIN call, directory number (DN) trigger from a line
(continued) 1-125
Figure 1-74 TRAVER for outgoing AIN call, off-hook delay trigger, from an IBN PSET
(PVN UNIFORM) 1-126
Figure 1-75 TRAVER for outgoing AIN call, off-hook delay trigger, from an IBN PSET
(PVN VAR) 1-127
Figure 1-76 TRAVER for outgoing AIN call, off-hook immediate trigger for lines
1-128
Figure 1-77 TRAVER for outgoing AIN call, off-hook immediate trigger for lines
(continued) 1-129
Figure 1-78 TRAVER for outgoing AIN call, private office dial plan trigger (PVN
VAR) 1-130
Figure 1-79 TRAVER for outgoing AIN call, private office dial plan trigger (PVN
UNIFORM) 1-131
Figure 1-80 TRAVER for outgoing AIN call that uses the *XX trigger 1-132
Figure 1-81 TRAVER for outgoing AIN call, 3/6/10 digit POTS trigger, for a 3-digit
trigger 1-133
Figure 1-82 TRAVER for outgoing AIN call, 3/6/10 digit POTS trigger, for a 6-digit
trigger, NPA NXX 1-134
Figure 1-83 TRAVER for outgoing AIN call, 3/6/10 digit POTS trigger, for a 10-digit
trigger 1-135
Figure 1-84 Summary of Changing table C7TIMER entries 1-137
Figure 1-85 Summary of Clearing the problems on the SCAI link 1-143
Figure 1-86 Summary of CMR data mismatch with CC 1-148
Figure 1-87 Summary of Correcting DRAM announcement trouble 1-152
Figure 1-88 Summary of Correcting DRAM sit tone trouble 1-160
Figure 1-89 Summary of Correcting EDRAM voice file problems 1-167
Figure 1-90 Summary of Correcting enhanced network load entries 1-175
Figure 1-91 Summary of Correcting locked-out trunks 1-183
Figure 1-92 Summary of Correcting metallic test access problems 1-187
Figure 1-93 Summary of Correcting metallic test unit problems 1-191

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
xviii Contents
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-94 Summary of Correcting no response from a peripheral module 1-203

Figure 1-95 Summary of Correcting PCM level meter card problems 1-208
Figure 1-96 Summary of Correcting receive-level problems on T1 trunks 1-214
Figure 1-97 Summary of Correcting release mismatch problems 1-220
Figure 1-98 Summary of Correcting supervision trouble on intertoll T1 trunks
1-234
Figure 1-99 Summary of Correcting transmission test trunk trouble 1-239
Figure 1-100 Correcting transmission test unit trouble 1-244
Figure 1-101 Summary of Correcting transmission-level trouble on T1 trunks 1-249
Figure 1-102 Summary of Determining the D-channel state in ISDN PRI primary and
backup D-channels 1-253
Figure 1-103 Summary of Determining the D-channel state in an ISDN PRI single
D-channel 1-257
Figure 1-104 Summary of Determining the line state 1-266
Figure 1-105 Summary of Determining the location of the problem 1-270
Figure 1-106 Summary of Determining location of trouble 1-278
Figure 1-107 Summary of Determining location of trouble (continued) 1-279
Figure 1-108 Summary of Determining the trunk state 1-284
Figure 1-109 Summary of How to set up and release equipment that monitors digital
test access 1-289
Figure 1-110 Summary of How to set up and release equipment that monitors PRI
lines 1-295
Figure 1-111 1xDTA access points, monitoring the PRI D-channel 1-298
Figure 1-112 Summary of Reason 2 1-300
Figure 1-113 Summary of Reason 26 1-305
Figure 1-114 Summary of Reason 27 1-310
Figure 1-115 Summary of Reason 46 1-314
Figure 1-116 Summary of Reason 51 1-319
Figure 1-117 Summary of Reason 56 1-323
Figure 1-118 Summary of Reason 78 1-327
Figure 1-119 Summary of Reason 100 1-330
Figure 1-120 Summary of Reason 127 1-333
Figure 1-121 Summary of Reason 129 1-337
Figure 1-122 Summary of Reason 153 1-341
Figure 1-123 Summary of Reason 154 1-345
Figure 1-124 Summary of Reason 155 1-349
Figure 1-125 Summary of Reason 223 1-353
Figure 1-126 Summary of Reason 251 1-357
Figure 1-127 Summary of Reason 266 1-362
Figure 1-128 Summary of Reason 267 1-366
Figure 1-129 Summary of Reason 279 1-370
Figure 1-130 Summary of Reason 280 1-374
Figure 1-131 Summary of Downloading software to an APU 1-378
Figure 1-132 Summary of Downloading software to an EIU 1-381
Figure 1-133 Summary of Downloading software to a LIM unit 1-385
Figure 1-134 Summary of Downloading software to an LIU7, HLIU or HSLR 1-389
Figure 1-135 Summary of Downloading software to a VPU 1-394
Figure 1-136 Summary of Downloading software to an XLIU 1-397
Figure 1-137 Summary of DSCWID/SCWID subscriber, no notification of waiting
call 1-402

411-3001-544 Standard 14.02 September 2005

 Contents xix
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-138 Summary of DSCWID/SCWID subscriber, no notification of waiting call

(continued) 1-403
Figure 1-139 Summary of DSCWID/SCWID subscriber, no notification of waiting call
(continued) 1-404
Figure 1-140 Summary of LDT and Line/ACD PSAP complaint 1-409
Figure 1-141 Summary of LDT and Line/ACD PSAP complaint (continued) 1-410
Figure 1-142 Summary of LDT PSAP complaint 1-415
Figure 1-143 Summary of LDT PSAP complaint (continued) 1-416
Figure 1-144 Summary of LDT PSAP Operator Complaint 1-423
Figure 1-145 Summary of LDT PSAP Operator Complaint (continued) 1-424
Figure 1-146 Summary of Line and ACD PSAP complaint 1-429
Figure 1-147 Summary of Line and ACD PSAP complaint (continued) 1-430
Figure 1-148 Summary of Establishing a DS-1 loopback for a far-end office 1-435
Figure 1-149 Summary of Establishing a DS-1 or PCM30 loopback for a far-end
office 1-440
Figure 1-150 Summary of Estimating signaling link occupancy 1-443
Figure 1-151 Summary of Excluding a LIM from an automatic REx test schedule
1-445
Figure 1-152 Summary of Excluding an NIU from an automatic REx test schedule
1-447

Procedures
Procedure 1-1 Activating a loopback on an HLIU 1-5
Procedure 1-2 Activating a loopback on an LIU7 1-11
Procedure 1-3 Activating a loopback on an NTEX26AA paddle board 1-16
Procedure 1-4 Activating an offline linkset 1-22
Procedure 1-5 Activating the throttling logs mechanism 1-29
Procedure 1-6 Adding a LIM to an automatic REx test schedule 1-33
Procedure 1-7 Adding an NIU to an automatic REx test schedule 1-35
Procedure 1-8 Assemble 2x5 AMP connectors in SuperNode cabling 1-40
Procedure 1-9 Determine cause of BCLID link failure 1-48
Procedure 1-10 Cannot be called 1-61
Procedure 1-11 Cannot call out 1-97
Procedure 1-12 Changing table C7TIMER entries 1-138
Procedure 1-13 Clearing problems on the SCAI link 1-144
Procedure 1-14 Resolving CMR mismatch with CC 1-149
Procedure 1-15 Correcting DRAM announcement trouble 1-153
Procedure 1-16 Correcting DRAM sit tone trouble 1-161
Procedure 1-17 Correcting EDRAM voice file problems 1-168
Procedure 1-18 Correcting enhanced network load entries 1-176
Procedure 1-19 Correcting locked-out trunks 1-184
Procedure 1-20 Correcting metallic test access problems 1-188
Procedure 1-21 Correcting metallic test unit problems 1-192
Procedure 1-22 Correcting no response from a peripheral module 1-204
Procedure 1-23 Correcting PCM level meter card problems 1-209
Procedure 1-24 Correcting receive-level problems on T1 trunks 1-215
Procedure 1-25 Correcting release mismatch problems 1-221
Procedure 1-26 Correcting supervision trouble on intertoll T1 trunks 1-235
Procedure 1-27 Correcting transmission test trunk trouble 1-240
Procedure 1-28 Correcting transmission test unit trouble 1-245

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
xx Contents
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-29 Correcting transmission-level trouble on T1 trunks 1-250

Procedure 1-30 Determining the D-channel state 1-254
Procedure 1-31 Determining the D-channel state 1-258
Procedure 1-32 Determining the line state 1-267
Procedure 1-33 Determining the location of the problem 1-271
Procedure 1-34 Determining location of trouble 1-280
Procedure 1-35 Determining the trunk state 1-285
Procedure 1-36 Configuring and releasing equipment that monitors digital test
access 1-290
Procedure 1-37 Configuring and releasing equipment that monitors PRI lines
1-296
Procedure 1-38 Clearing the problem that Reason 2 indicates 1-301
Procedure 1-39 Clearing the problem that Reason 26 indicates 1-306
Procedure 1-40 Clearing the problem that reason 27 indicates 1-311
Procedure 1-41 Clearing the problem that Reason 46 indicates 1-315
Procedure 1-42 Clearing the problem that Reason 51 indicates 1-320
Procedure 1-43 Clearing the problem that Reason 56 indicates 1-324
Procedure 1-44 Clearing the condition that Reason 78 indicates 1-328
Procedure 1-45 Clearing the condition that Reason 100 indicates 1-331
Procedure 1-46 Clearing the condition that Reason 127 indicates 1-334
Procedure 1-47 Clearing the condition that Reason 129 indicates 1-338
Procedure 1-48 Clearing the condition that Reason 153 indicates 1-342
Procedure 1-49 Clearing the condition that Reason 154 indicates 1-346
Procedure 1-50 Clearing the condition that Reason 155 indicates 1-350
Procedure 1-51 Clearing the condition that Reason 223 indicates 1-354
Procedure 1-52 Clearing the condition that Reason 251 indicates 1-358
Procedure 1-53 Clearing the condition that Reason 266 indicates 1-363
Procedure 1-54 Clearing the condition that Reason 267 indicates 1-367
Procedure 1-55 Clearing the condition that Reason 279 indicates 1-371
Procedure 1-56 Clearing the condition that Reason 280 indicates 1-375
Procedure 1-57 Downloading software to an APU 1-379
Procedure 1-58 Downloading software to an EIU 1-382
Procedure 1-59 Downloading software to a LIM unit 1-386
Procedure 1-60 Downloading software to an LIU7, HLIU, or HSLR 1-390
Procedure 1-61 Downloading software to a VPU 1-395
Procedure 1-62 Downloading software to an XLIU 1-398
Procedure 1-63 Determine why DSCWID/SCWID subscriber is not notified of waiting
call 1-405
Procedure 1-64 Resolving an LDT and Line/ACD PSAP complaint 1-411
Procedure 1-65 Resolving an LDT PSAP complaint 1-417
Procedure 1-66 Resolving an LDT PSAP Operator Complaint 1-425
Procedure 1-67 Resolving a line and ACD PSAP complaint 1-431
Procedure 1-68 Establishing a DS-1 loopback for a far-end office 1-436
Procedure 1-69 Establishing a DS-1 or PCM30 loopback for a far-end office 1-441
Procedure 1-70 Estimating signaling link occupancy 1-444
Procedure 1-71 Excluding a LIM from an automatic REx test schedule 1-446
Procedure 1-72 Excluding an NIU from an automatic REx test schedule 1-448

411-3001-544 Standard 14.02 September 2005

 Contents xxi
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Tables
Table 1-1 Summary of line and special connection states 1-260
Table 1-2 Summary of fail flags 1-264
Table 1-3 Time switch endpoints on ESMU 1-293

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
xxii Contents
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

411-3001-544 Standard 14.02 September 2005

 xxi
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

About this document 1

This document describes procedures to locate and clear trouble in a
DMS-MTX wireless switch.

Audience for this document 1

This publication supports technical administrators of DMS-MTX wireless
switching systems and networks.

Organization of this document 1

This two volume publication provides trouble clearing procedures in
alphabetical order.

How commands, parameters, and responses are represented 1

Commands, parameters, and responses in this document conform to the
following conventions.

Input prompt (>)

An input prompt (>) indicates that the information that follows is a command:

>BSY

Commands and fixed parameters

Commands and fixed parameters that are entered at a MAP terminal are
shown in uppercase letters:

>BSY CTRL

Variables
Variables are shown in lowercase italic letters:

>BSY CTRL ctrl_no

The letters or numbers that the variable represents must be entered. Each
variable is explained in a list that follows the command string.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
xxii About this document
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Responses
Responses correspond to the MAP display and are shown in a different type.

FP 3 Busy CTRL 0: Command request has been submitted.

FP 3 Busy CTRL 0: Command passed.

Indication of hypertext links 1

Hypertext links in this document are indicated in blue. If viewing a PDF
version of this document, click on the blue text to jump to the associated
section or page.

How to check the version and issue of this document 1

The version and issue of the document are indicated by numbers, for
example, 01.01.

The first two digits indicate the version. The version number increases each
time the document is updated to support a new software release. For
example, the first release of a document is 01.01. In the next software release
cycle, the first release of the same document is 02.01.

The second two digits indicate the issue. The issue number increases each
time the document is revised but re-released in the same software release
cycle. For example, the second release of a document in the same software
release cycle is 01.02.

Related documents 1
There are no related documents.

411-3001-544 Standard 14.02 September 2005

 1-1
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Trouble locating and clearing

procedures 1
Introduction 1
This chapter contains procedures to locate and clear trouble in the DMS-100
switch. The procedures contain the following sections:
• Application
• Definition
• Common procedures
• Action

Application
This section describes the purpose of the procedure.

Definition
This section provides context-setting information for trouble locating and
clearing procedures. For example, a trouble locating and clearing procedure
may provide a description of an associated log.

Common procedures
This section lists common procedures to use during the trouble locating and
clearing procedure. A common procedure is a series of steps that repeat
within maintenance procedures. An example of a common procedure is the
procedure for the removal and the replacement of a card. Trouble locating
and clearing common procedures reside in a common procedures chapter in
this Northern Telecom publication. Do not use common procedures unless
the step-action procedure directed you to use common procedures.

Action
This section contains a procedure with steps and actions. It also contains a
figure that provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-2 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Activating a loopback on an HLIU

Application 1
Use this procedure to activate a loopback on an enhanced DS-1 terminator
paddle board (NTEX78AA) of a high-speed link unit (HLIU).

Definition 1
The following loopback modes are available:
• Remote online mode loops the data received from a DS-1 signaling link
through the NTEX78AA card and the NTEX76AA signaling terminal
card, and back out through the NTEX78AA card to the DS-1 signaling
link. The data is looped back at the input of the NTEX76AA card.
• Local mode loops the data transmitted from the NTEX78AA card output
back into the card receive input.
• Enable mode allows the control code scanning mechanism on the card to
monitor and respond to a latching loopback control code that is received
from a DS-1 signaling link. When enable mode is active and a correct
control code sequence is received from a DS-1 signaling link at the
signaling terminal card input, a remote loopback loops the test pattern
data back out on the DS-1 signaling link output.
• Payload mode loops the data received from the DS-1 signaling link
through the NTEX78AA card and the NTEX76AA high-speed signaling
terminal (HST). The NTEX76AA HST loops the data back on its input
before it is applied to the serial communication controller and transmitted
back to the signaling link. This loopback verifies the accuracy of the
DS-1 link and the terminating card. The difference between remote
online loopback and payload loopback is that there is no framing bit in the
payload loopback.

Note 1: Only one loopback mode can be active at one time.

Note 2: At the MAPCI level of the MAP display, an HLIU that is not in
loopback mode displays CLEAR to the right of the HLIU number.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-3
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-1 shows where the three loopback modes occur in an HLIU.

Figure 1-1
Loopback Modes in an HLIU

DS-1 NTEX78AA NTEX76AA high-speed

receive data enhanced DS-1 signaling terminal card
terminator card
Remote,
Local mode payload, and
enable modes
DS-1
transmit data

Common procedures 1
None

Action 1
Procedure 1-1 provides steps and actions to activate a loopback on an HLIU.
Figure 1-2 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-4 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-2
Activating a loopback on an HLIU

This flowchart summarizes the

procedure.

Use the instructions in the

Post linkset link
procedure that follows this
flowchart to perform the
procedure.

Link in N N N
Link manual Link system Link offline?
service? busy? busy?

1 Y Y Y Y

Inhibit, manually Return link to Check link Sync Activate offline

busy, and return service state linkset
the link to
service
1
2
N
Post, manually Link in DAct
5
busy, and return state?
the HLIU to
service Y
2

N Loopback N
Loopback Loopback not
active? active—not in
mode? active?

4 Y 3 Y
Y
End Clear loopback Set HLIU to
loopback mode

N
Contact next
Passed? 5 level of support

4 Y

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-5
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-1 describes how to activate a loopback on a a high-speed link

unit (HLIU).
Procedure 1-1
Activating a loopback on an HLIU

Step Action

1 At the MAP terminal, access the C7LKSET level of the MAP display by typing
>MAPCI;MTC;CCS;CCS7;C7LKSET and pressing the Enter key.
The MAP displays a response (specific details may vary):
Traf Sync Link
LK Stat Stat Resource Stat Physical Access Stat Action

2 Post the linkset link to which an HLIU is assigned and for which the loopback is to be
performed by typing >POST C linkset_name (where linkset_name is the name of the
linkset) and pressing the Enter key.
The MAP displays a response (specific details may vary):
Linkset LS000100 InSv
Traf Sync Link
LK Stat Stat Resource Stat Physical Access Stat Action
0 InSv Sync HLIU 100 InSv DS1
1 InSv Sync HLIU 101 InSv DS1

Size of Posted Set = 2

If the link traffic state is InSv, go to step 5.

If the link traffic state is ManB, go to step 7.
If the link traffic state is SysB, go to step 3.
If the link traffic state is Offl, go to step step 4.

3 Check the Sync state of the link by referring to the MAP output from step 2.
If the Sync state of the link is DAct, go to step 8.
If the Sync state of the link is anything else. go to step 18.

4 Go to the procedure, “Activating an offline linkset for an HLIU” in this document. When you
complete that procedure, return to this point.

5 Inhibit the linkset link by typing INH link_no (where link_no is the number of the link, from 0
to 15) and pressing the Enter key.

6 Manually busy the linkset link by typing >BSY link_no (where link_no is the number of the
link, from 0 to 15) and pressing the Enter key.
If the BSY command passes, go to step 7.
If the BSY command fails, go to step 8.

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-6 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-1
Activating a loopback on an HLIU (continued)

Step Action

7 Return the link to service by typing >RTS link_no (where link_no is the number of the link,
from 0 to 15) and pressing the Enter key.
If the RTS command passes, go to step 8.
If the RTS command fails, go to step 18.

8 Access the PM level of the MAP display by typing >MAPCI;MTC;PM and pressing the Enter
key.
The MAP displays a response (specific details may vary):
SysB ManB OffL CBsy ISTb InSv
PM 0 0 0 0 0 37

9 Post the HLIU to test the card by typing >POST HLIU hliu_no (where hliu_no is the number
of the HLIU, from 0 to 215) and pressing the Enter key.
The HLIU is assigned to the deactivated link of the deactivated linkset.

The MAP displays a response (specific details may vary):

HLIU 100 InSv Rsvd
POST:

10 Manually busy the HLIU by typing >BSY and pressing the Enter key.
If the BSY command passes, go to step 11.
If the BSY command fails, go to step 18.

11 Return the HLIU to service by typing >RTS and pressing the Enter key.
If the RTS command passes, go to step 12.
If the RTS command fails, go to step 18.

12 Determine if the loopback mode is active by typing >LOOPBK S and pressing the Enter key.
The MAP displays a response (specific details may vary):
HLIU 100 Clear LOOPBACK active

13 Determine the required mode.

If the loopback is ACTIVE and in the mode you want, go to step 19.
If the loopback is ACTIVE but not in the mode you want, go to step 14.
If the loopback is NOT ACTIVE, go to step 15.

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-7
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-1
Activating a loopback on an HLIU (continued)

Step Action

14 Clear the current loopback mode of the posted HLIU by typing >LOOPBK C and pressing
the Enter key.

15 Set the HLIU to the selected loopback mode by typing >LOOPBK mode (where mode is the
loopback mode, either R, L, P, E, C, or S) and pressing the Enter key.
If the response is HLIU liu_no LOOPBK PASSED, go to step 19.
If the response is REQUEST INVALID-HLIU liu_no IS ALLOCATED TO CCS7 TRAFFIC go
to step 16.
If the response is LOOPBACK FAILED-BERT ACTIVE, go to step 17.
If the response is HLIU liu_no: LOOPBACK REJECTED, go to step 18.
With any other response, go to step 18.

16 When the HLIU is available, go to step 14.

The LOOPBACK command does not execute because the HLIU is assigned to linkset
management and is running traffic.

17 When the C7BERT is finished, go to step 14.

The LOOPBACK command does not execute because the CCS7 bit error rate test (C7BERT)
is active on the HLIU.

18 For further assistance, contact the personnel responsible for the next level of support.

19 You have completed this procedure.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-8 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Activating a loopback on an LIU7

Application 1
Use this procedure to start a loopback on one of the following:
• an enhanced DS-0A terminator paddle board (NT9X78BA, NT9X78CA,
or NT9X78DA) or
• the DMS-100 V.35 interface paddle board (NT9X77AA) of a CCS7 link
interface unit (LIU7).

Definition 1
The following loopback modes are available:
• Remote mode loops the data received from a DS-0A or V.35 signaling
link. The data goes from the link through the NT9X78BA, NT9X78CA,
NT9X78DA, or the NT9X77AA card, and the NT9X76AA signaling
terminal card. The data goes back through the NT9X78BA, NT9X78CA,
NT9X78DA, or the NT9X77AA card. The data proceeds to the DS-0A or
V.35 signaling link. The data loops back at the input of the NT9X76AA
card.
• Local mode loops the transmitted data from the NT9X77AA,
NT9X78BA, NT9X78CA, or NT9X78DA card output back into the card
receive input.
• Enable mode allows the control code scanning mechanism on the card to
monitor and respond to latching loopback control codes. For the
mechanism to monitor and respond, the mechanism must receive these
codes from a DS-0A or V.35 signaling link. A response to these signaling
links only can occur under the following two conditions. The first
condition is that enable mode is active. The second condition is that the
signaling terminal card input receives a valid control code sequence. This
valid control code sequence must come from a DS-0A or V.35 signaling
link output. Under these two conditions, a remote loopback loops the test
pattern data back out on the DS-0A or V.35 signaling link output.

Note 1: Only one loopback mode can be active at one time.

Note 2: An LIU7 displays a CLEAR mode when the LIU7 is not in

loopback mode.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-9
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-3 shows where the loopback modes occur in an LIU7.

Figure 1-3
Loopback modes in an LIU7

DS-0A NT9X78BA/CA/DA NT9X76AA

receive data enhanced DS-0A signaling terminal card
terminator paddle board
Remote and
enable modes

DS-0A
transmit data

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-2 provides steps and actions to activate a loopback on an LIU7.
Figure 1-4 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-10 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-4
Summary of Activating a loopback on an LIU7

This flowchart summarizes the

procedure.

Use the instructions that follow

Post linkset link this flowchart to perform the
procedure.

N N N Link OffL
Link InSv? Link ManB? Link SyB?

1 Y Y 4 Y

Inhibit, busy and Set LIU7 to Activate offline

deactivate link desired linkset
loopback mode

1
2
Post, busy and
RTS LIU7

Loopback N Loopback N Loopback not

active, in active-not in active
proper mode? mode?

Y Y 3
4
Clear loopback Set LIU7 to
loopback mode

Y
End
Passed? 4

3 N

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-11
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-2 describes how to activate a loopback on a CCS7 link interface

unit (LIU7).
Procedure 1-2
Activating a loopback on an LIU7

Step Action

1 To access the C7LKSET level of the MAP display, type >MAPCI;MTC;CCS;CCS7;C7LKSET

and press the Enter key.
Example of a MAP response:
Traf Sync Link
LK Stat Stat Resource Stat Physical Access Stat Action

2 To post the linkset link that matches an LIU7 and performs the loopback, type >POST C
linkset_name (where linkset_name is the name of the linkset) and press the Enter key.
Example of a MAP response:
Linkset LS000100 InSv
Traf Sync Link
LK Stat Stat Resource Stat Physical Access Stat Action
0 InSv Sync LIU7 100 InSv DS0A
1 InSv Sync LIU7 101 InSv DS0A

Size of Posted Set = 2

If the link traffic state is InSv, go to step 3.

If the link traffic state is ManB, go to step 5.
If the link traffic state is SysB, go to step 16.
If the link traffic state is OFFl, go to step 4.

3 To inhibit the link of the linkset, type >INH link_no (where link_no is the number of the link,
from 0 to15) and press the Enter key.

4 To manually busy the link of the linkset, type >BSY link_no (where link_no is the number of
the link, from 0 to 15) and press the Enter key.
If the BSY command passes, go to step 5.
If the BSY command fails, go to step 16.

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-12 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-2
Activating a loopback on an LIU7 (continued)

Step Action

5 To deactivate the link, type >DEACT link_no FORCE (where link_no is the number of the link
(0 to 15) and press the Enter key.

Note: The termination of the link causes the LIU7 to go system busy for a period of time.
Wait for the LIU7 to return to service before you continue the rest of this procedure.

If the DEACT command passes, go to step 6.

If the DEACT command fails, go to step 16.

6 To access the PM level of the MAP display, type >MAPCI;MTC;PM and press the
Enter key.
Example of a MAP response:
SysB ManB OffL CBsy ISTb InSv
PM 0 0 0 0 0 37

7 To post the LIU7 that contains the tested card, type >POST LIU7 liu7_no (where liu7_no is
the number of the LIU7, from 0 to 215) and press the Enter key.

Note: The LIU7 is assigned to the deactivated link of the deactivated linkset.

Example of a MAP response:

LIU7 100 InSv Rsvd

POST:

8 To manually busy the LIU7, type >BSY and press the Enter key.
If the BSY command passes, go to step 9.
If the BSY command fails, go to step 16.

9 To return the LIU7 to service, type >RTS and press the Enter key.
If the RTS command passes, go to step 10.
If the RTS command fails, go to step 16.

10 To determine if the loopback mode is active, type >LOOPBK S and press the Enter key.
Example of a MAP response:
LIU7 100 Clear LOOPBACK active

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-13
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-2
Activating a loopback on an LIU7 (continued)

Step Action

11 Determine which mode is necessary.

If the state and mode of the loopback are ACTIVE and in the required mode, go to step 17.
If the state and mode of the loopback are ACTIVE but not in the required mode, go to
step 12.
If the state and mode of the loopback are NOT ACTIVE, go to step 13.

12 To clear the current loopback mode of the posted LIU7, type >LOOPBK C and press the
Enter key.

13 To set the LIU7 to the selected loopback mode, type >LOOPBK mode (where mode is the
loopback mode, either R, L, or E) and press the Enter key.
If the response is LIU7 liu_no LOOPBACK PASSED, go to step 17.
If the response is REQUEST INVALID-LIU7 liu_no IS ALLOCATED TO CCS7 TRAFFIC, go
to step 14.
If the response is LOOPBACK FAILED-BERT ACTIVE, go to step 15.
If the response is LIU7 liu_no: LOOPBACK REJECTED, go to step 16.
If the response is anything else, go to step 16.

14 You cannot execute the LOOPBACK command when the LIU7 is assigned to linkset
management and runs traffic. Wait until the LIU7 is available.
Go to step 12.

15 You cannot execute the LOOPBACK command when the CCS7 bit error rate test (C7BERT)
is active on the LIU7. Wait until the C7BERT is complete.
Go to step 12.

16 For additional help, contact the next level of support.

17 The procedure is complete.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-14 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Activating a loopback on an
NTEX26AA paddle board
Application 1
Use this procedure to start a loopback on the paddle board (NTEX26AA) for
the channel bus interface (CBI) of a CCS7 link interface unit (LIU7).

Definition 1
The following loopback modes are available:
• Remote mode loops the data received from the channel bus (C-bus)
through the NTEX26AA paddle board. The data loops back at the input
of the NT9X76CA signaling terminal card.
• Local mode loops the data transmitted from the NTEX26AA paddle
board output back into the paddle board receive input.
• Enable mode allows the mechanism for control code scanning on the card
to monitor and respond to latching loopback control codes. The codes
that latch come from the C-bus. A remote loopback loops the test pattern
data back out on the C-bus. The data loops when enable mode is active.
A correct control code sequence must go to the input of the signaling
terminal card from the C-bus for the data to loop.

Note: Only one loopback mode can be active at one time.

Figure 1-5 illustrates where the loopback modes occur in an LIU7.

Figure 1-5
Loopback modes in an LIU7

C-bus NTEX26AA NT9X76CA

receive channel bus interface signaling terminal card
data paddle board
Remote and
Local mode enable modes

C-bus
transmit
data

Common procedures 1
There are no common procedures.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-15
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Action 1
Procedure 1-3 provides steps and actions to activate a loopback on an
NTEX26AA paddle board. Figure 1-6 provides an overview of the procedure.

Figure 1-6
Summary of Activating a loopback on an NTEX26AA paddle board

This flowchart summarizes the

procedure.

Use the instructions that follow

Post the LIU7 this flowchart to perform the
procedure.

N LIU7 Y Busy LIU7 Return LIU7 to

LIU7 Insv?
ISTb, OffL, or 1 service 2
SysB?
Y 1 N

2 3

LIU7 Rsvd? N Loopback Y Required N Clear loopback

active? loopback 4
mode?
1 Y 4 N Y

Post, inhibit, Set LIU7 to End

and busy link desired
loopback mode

Deactivate link

Post LIU7

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-16 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-3 describes how to activate a loopback on a NTEX26AA paddle

board.
Procedure 1-3
Activating a loopback on an NTEX26AA paddle board

Step Action

1 To access the PM level of the MAP display, type >MAPCI;MTC;PM and press the Enter key.
Example of a MAP response:
SysB ManB OffL CBsy ISTb InSv
PM 1 3 5 7 6 12

2 To post the LIU7 that contains the card that you want to test, type >POST LIU7 liu_no
(where liu_no is the number of the LIU7, from 0 to 255) and press the Enter key.
Example of a MAP response:

LIU7 200 InSv Rsvd

3 Determine if the LIU7 is in service.

If the LIU7 is Insv, go to step 6.
If the LIU7 is OffL, SysB, or ISTb, go to step 4.
If the LIU7 is ManB, go to step 5.

4 To manually busy the LIU7, type >BSY and press the Enter key.
If the BSY command passes, go to step 5.
If the BSY command fails, go to step 20.

5 To return the LIU7 to service, type >RTS and press the Enter key.
If the RTS command passes, go to step 6.
If the RTS command fails, go to step 20.

6 Determine if a loopback mode is active.

Note: In the MAP response example in step 2, the posted LIU7 is reserved and is in service.

If the state of the LIU7 is Lpbk, go to step 15.

If the state of the LIU7 is Rsvd, go to step 7.
If the state of the LIU7 is anything else, go to step 20.

—sheet 1 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-17
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-3
Activating a loopback on an NTEX26AA paddle board (continued)

Step Action

7 To determine the linkset that the posted LIU7 is reserved for, type >QUERYPM and press the
Enter key.
Example of a MAP response:
PM type: LIU7 PM No.: 0 Status: InSv
LIM: 0 Shelf: 1 Slot: 8 LIU FTA: 4242 1000
Default Load: LRS36CJ1
Running Load: LRS36CJ1
LMS States : InSv InSv
Auditing : Yes Yes
Msg Channels: Acc Acc
TAP 0 : . .
Reserved LIU7 forms part of CCS7 Linkset: MGTSSTPLS SLC: 0
LIU is allocated

8 To access the C7LKSET level of the MAP display, type >MAPCI;MTC;CCS;CCS7;C7LKSET

and press the Enter key.
Example of a MAP response:
Traf Sync Link
LK Stat Stat Resource Stat Physical Access Stat Action

9 To post the linkset the LIU7 is reserved for, type >POST C linkset_name (where
linkset_name is the name of the linkset) and press the Enter key.
Example of a MAP response:
Traf Sync Link
LK Stat Stat Resource Stat Physical Access Stat Action
0 OffL DAct LIU7 12 OffL DS0A
1 ManB DAct LIU7 13 InSv DS0A
Size of Posted Set = 2

If the linkset has more than four entries, go to step 10.

If the linkset has four or fewer entries, go to step 11.

10 To display the links that remain in the linkset, type >NEXT and press the Enter key.

11 To determine the state of the link of the posted LIU7, the loopback must be on.
If the link state is InSv, ISTb, SysB, or OffL, go to step 12.
If the link state is ManB, go to step 13.

—sheet 2 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-18 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-3
Activating a loopback on an NTEX26AA paddle board (continued)

Step Action

12 To determine the state of the link of the posted LIU7, the loopback must be on.
If the link state is InSv, ISTb, SysB, or OffL, go to step 14.
If the link state is ManB, go to step 15.

13 To inhibit the link, type >INH link_no (where link_no is the number of the link, from 0 to 15)
and press the Enter key.
If the response indicates that the INH command passes, go to step 2.
If the response indicates that the system performed the INH command, go to step 2.
If the response indicates the system cannot inhibit the link (the link is the only available link in
the linkset), go to step 20.
If the response is anything else, go to step 20.

14 To manually busy the link, type >BSY link_no (where link_no is the number of the link, from
0 to 15) and press the Enter key.
If the BSY command passes, go to step 15.
If the BSY command fails, go to step 22.

15 To deactivate the link, type >DEACT link_no FORCE (where link_no is the number of the
link, from 0 to 15) and press the Enter key.

Note: The termination of the link causes the LIU7 to become temporarily system busy. Wait
for the LIU7 to return to service before you continue this procedure.

If the DEACT command passes, go to step 14.

If the DEACT command fails, go to step 20.

16 To post the LIU7, type >PM;POST LIU7 liu7_no (where liu7_no is the number of the LIU7,
from 0 to 255) and press the Enter key.

17 To determine if the loopback mode is active, type >LOOPBK S and press the Enter key.
If the state and mode of the loopback is ACTIVE and in the mode you want, go to step 21.
If the state and mode of the loopback is ACTIVE, but not in the mode you want, go to step 16.
If the state and mode of the loopback is NOT ACTIVE, go to step 17.

18 To clear the current loopback mode of the posted LIU7, type >LOOPBK C and press the
Enter key.

19 To set the LIU7 to the selected loopback mode, type >LOOPBK mode (where mode is the
loopback mode, either R, L, or E) and press the Enter key.

—sheet 3 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-19
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-3
Activating a loopback on an NTEX26AA paddle board (continued)

Step Action

20 Make sure that the selected loopback mode is active.

If the response is LIU7 liu_no LOOPBK PASSED, go to step 21.
If the response is LOOPBK FAILED - BERT ACTIVE, go to step 19.
If the response is LIU7 liu_no LOOPBK REJECTED, go to step 20.
If the response is LIU7 liu_no: WARNING, go to step 20. (An external V.35 clock must be
present for local loopback when V.35 is configured as DTE.)
If the response is anything else, go to step 20.

21 Do not execute the LOOPBK command when the bit error rate test (BERT) is active on the
LIU7. Wait until the C7BERT is complete to continue this procedure.
Go to step 17.

22 For additional help, contact the next level of support.

23 The procedure is complete.

—sheet 4 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-20 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Activating an offline linkset

Application 1
Use this procedure to activate an offline linkset for a Common Channel
Signaling 7 (CCS7) link interface unit (LIU7), multiple link interface unit
(MLIU) or dual-link interface unit (DLIU).

A DLIU is a logical unit that contains

• a high-speed link interface unit (HLIU)
• a high-speed link router (HSLR)

Definition 1
A linkset is offline.

Common procedures 1
None

Action 1
Procedure 1-4 provides steps and actions to activate an offline linkset. Figure
1-7 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-21
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-7
Summary of Activating an offline linkset

Y Perform This flowchart summarizes the

PM or CCS
appropriate alarm procedure.
alarms
clearing procedure
running?
Use the instructions in the
N procedure that follows this
flowchart to perform the
Manually busy
procedure.
the linkset

Return the
linkset to
service

N
Passed?

Activate the
linkset

N
Passed?

End Contact next

level of support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-22 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-4 describes how to activate an offline linkset for a Common

Channel Signaling 7 (CCS7) link interface unit (LIU7), multiple link
interface unit (MLIU) or dual-link interface unit (DLIU).
Procedure 1-4
Activating an offline linkset

Step Action

1 Access the C7LKSET level of the MAP display by typing

>MAPCI;MTC;CCS;CCS7;C7LKSET and pressing the Enter key.

2 Determine whether PM or CCS alarms appear in the alarm banner.

Example of a MAP display:

CM MS IOD Net PM CCS Lns Trks Ext APPL

. . . . . . . . . .

If alarms appear under the PM or CCS header of the alarm banner, go to step 3. If no alarms
( . ) appear under either the PM or CCS headers of the alarm banner, go to step 4.

3 Clear any PM or CCS alarms before you continue with this procedure. Perform the
appropriate alarm clearing procedures ( see the Base and Telecom Alarm Clearing and
Monitoring Procedures for Wireless Networks, 411-3001-543). When you have completed
clearing alarms, return to step 4 of this procedure.

—sheet 1 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-23
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-4
Activating an offline linkset (continued)

Step Action

4 Post the offline linkset that you want to activate by typing >POST C linkset_name (where
linkset_name is the name of the linkset) and pressing the Enter key.
Example of a MAP display for an LIU7:

Note: Where the link interface unit is an MLIU, MLIU is shown in the MAP display in place of
LIU7.

Linkset LS_TRAFF_1A Offl

Traf Sync Link
LK Stat Stat Resource Stat Physical Access Stat Action
0 Offl DAct LIU7 101 InSv DS0A
1 Offl DAct LIU7 103 InSv DS0A
2 Offl DAct LIU7 105 InSv DS0A
3 Offl DAct LIU7 107 InSv DS0A
Size of Posted Set = 6

Example of a MAP display for a DLIU:

Linkset LS_TRAFF_1A Offl
Traf Sync Link
LK Stat Stat Resource Stat Physical Access Stat Action
0 Offl DAct DLIU 101 InSv DS1
1 Offl DAct DLIU 103 InSv DS1
2 Offl DAct DLIU 105 InSv DS1
3 Offl DAct DLIU 107 InSv DS1
Size of Posted Set = 6

If the associated LIU7, MLIU or DLIU is InSv, go to step 9.

If the associated LIU7, MLIU or DLIU is anything else, go to step 5.

5 Post the LIU7, MLIU or HLIU that is not in service by typing >PM;POST pm_type liu_no or
>PM;POST pm_type mliu_no (where liu_no or mliu_no is the number of the LIU or MLIU
that you want to post, from 0 to 750, and pm_type is the type of PM, either LIU7, MLIU or
HLIU). Press the Enter key.
Example of a MAP response:

LIU7 200 InSv Rsvd

6 Determine the state of the LIU7, MLIU, HLIU, or HSLR.

If the state of the LIU7, MLIU, HLIU or HSLR is Offl, SysB, or Istb, go to step 7.
If the state of the LIU7, MLIU, HLIU or HSLR is ManB, go to step 8.

—sheet 2 of 5—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-24 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-4
Activating an offline linkset (continued)

Step Action

7 Manually busy the LIU7, MLIU, HLIU, or HSLR by typing >BSY and pressing the Enter key.
If the BSY command passed, go to step 8.
If the BSY command failed, go to step 21.

8 Return the LIU7, MLIU, HLIU, or HSLR to service by typing >RTS and pressing the Enter
key.
If the RTS command passed, go to step 9.
If the RTS command failed, go to step 21.

9 Manually busy the links in the posted linkset by typing >CCS;CCS7;C7LKSET;BSY ALL
and pressing the Enter key.

Note: Manually busied links continue to transmit maintenance and

test messages. The far end continues to use the links normally, which includes the sending of
messages of all types.

If the BSY command passed for LIU7 or MLIU links, go to step 11.
If the BSY command passed for DLIU links, go to step 10.

10 Return the links in the posted linkset to service by typing >RTS ALL and pressing the
Enter key.
If the RTS command passed for LIU7 or MLIU links, go to step 20.
If the RTS command passed for DLIU links, go to step 12.
If the RTS command failed for LIU7, MLIU or DLIU links, go to step 21.

Note: The ACT command initiates automatically when a linkset that contains DLIUs is
returned to service.

11 Activate the links in the posted linkset by typing >ACT ALL and pressing the Enter key.

12 Determine the size of the posted linkset.

If the MAP display indicates the size of the posted linkset is greater than 4, go to step 13.
If the MAP display indicates the size of the posted linkset is 4 or fewer, go to step 14.

13 Display the rest of the links in the linkset by typing >NEXT and pressing the Enter key.

—sheet 3 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-25
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-4
Activating an offline linkset (continued)

Step Action

14 Determine the synchronization states of the links.

Note: The synchronization states are listed under the Sync Stat header of the MAP display.

Example of a MAP display for LIU7:

Note: Where the link interface unit is an MLIU, MLIU is shown in the MAP display in place of
LIU7.

Linkset LS_TRAFF_1A Offl

Traf Sync Link
LK Stat Stat Resource Stat Physical Access Stat Action
0 InSv Sync LIU7 101 Insv DS0A
1 InSv Sync LIU7 103 Insv DS0A
2 InSv Sync LIU7 105 Insv DS0A
3 InSv Sync LIU7 107 Insv DS0A
Size of Posted Set = 6

Example of a MAP display for DLIU:

Linkset LS_TRAFF_1A Offl
Traf Sync Link
LK Stat Stat Resource Stat Physical Access Stat Action
0 InSv Sync DLIU 101 Insv DS1
1 InSv Sync DLIU 103 Insv DS1
2 InSv Sync DLIU 105 Insv DS1
3 InSv Sync DLIU 107 Insv DS1
Size of Posted Set = 6

If all the links that you activated have a synchronization state of Sync, go to step 22.
If all the links that you activated do not have a synchronization state of Sync, go to step 15.

15 Wait 8 min to see if the links activate. Determine the synchronization states of the links.
If the synchronization state of the links is Sync or Alnd, go to step 22.
If the synchronization state of the links is anything else, and you have not yet asked the
far-end office to activate the link, go to step 16.
If the synchronization state of the links is anything else, and you have already asked the
far-end office to activate the link, go to step 21.

16 Determine from office records which far-end office is connected to the posted linkset.

—sheet 4 of 5—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-26 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-4
Activating an offline linkset (continued)

Step Action

17 Contact the far-end office. Tell personnel at that location that

• you are going to busy, deactivate, return to service, and activate the link in order to
realign it, and that
• the link must be activated from both ends once you have busied it, deactivated it, and
returned it to service

Coordinate your activities for realigning the link with those of the far-end office.

18 Manually busy the links that you have been trying to activate by typing >BSY ALL and
pressing the Enter key.

Note: A manually busied link continues to transmit maintenance and test messages. The far
end continues to use the link normally, which includes the sending of messages of all types.

If the BSY command passed, go to step 19.

If the BSY command failed, go to step 21.

19 Return the links in the posted linkset to service by typing >RTS ALL and pressing the
Enter key.
If the RTS command passed for LIU7 or MLIU links, go to step 20.
If the RTS command passed for DLIU links, go to step 22.
If the RTS command failed, go to step 21.

20 Tell personnel at the far-end office to activate the links. Then activate the links from your end
by typing >ACT ALL and pressing the Enter key.
Go to step 12.

21 For further assistance, contact the personnel responsible for the next level of support.

22 You have completed this procedure.

—sheet 5 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-27
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Activating the throttling logs mechanism

Application 1
Use this procedure to reduce the number of logs generated when ISDN user
part (ISUP) trunks are out of service.

Definition 1
When an ISUP trunk is in a lockout (LO) state because a release complete
(RLC) expires, the system generates a log each minute. The log will be either
a C7UP100 or a C7UP300 log. This procedure replaces the two logs with one
C7UP123 log, which the system generates at the specified interval (ISUP
trunk audit interval). The C7UP123 log shows the number and percentage of
trunks in a trunk group that an expired RLC timer LO causes.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-5 provides steps and actions to activate the throttling logs
mechanism. Figure 1-8 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-28 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-8
Summary of Activating the throttling logs mechanism

Access table This flowchart summarizes the

OFCVAR procedure.

Use the instructions that follow

this flowchart to perform the
Disable audits procedure.
ISUP trunk N
audits
required?

Is audit Y
interval
correct?

N
Change interval

Does interval Y
change?

N Contact next End

Can interval level of support
be edited?

Edit interval

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-29
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-5 describes how to reduce the number of logs generated when
ISDN user part (ISUP) trunks are out of service.
Procedure 1-5
Activating the throttling logs mechanism

Step Action

1 To access table OFCVAR, type >TABLE OFCVAR and press the Enter key.
Example of a MAP display:

TABLE: OFCVAR

2 To position on office parameter C7UP_RSC_LOG_THRESHOLD, type >POSITION

C7UP_RSC_LOG_THRESHOLD and press the Enter key.
Example of a MAP response:

C7UP_RSC_LOG_THRESHOLD 15

3 To display the tuple with headers, type >LIST and press the Enter key.
Example of a MAP response:

PARMNAME PARMVAL
C7UP_RSC_LOG_THRESHOLD 15

Note: In the example, the current ISUP trunk audit interval is 15. The interval means the
system performs an audit on an ISUP trunk every 15 min. A value of 0 under the PARMVAL
header indicates that the throttling logs mechanism did not activate. A value of 10 to 60
indicates that the throttling logs mechanism did activate. To reduce the number of logs
generated, increase the audit interval.

To disable the ISUP trunk audit, go to step 4.

To enable the ISUP trunk audit, go to step 6.
To change the ISUP trunk audit interval, go to step 6.
To leave the ISUP trunk audit interval as it is, go to step 11.

4 To disable the ISUP trunk audit, type >CHANGE 2 0 and press the Enter key.
Example of a MAP response:

TUPLE TO BE CHANGED:
C7UP_RSC_LOG_THRESHOLD 0
ENTER Y TO CONFIRM, N TO REJECT OR E TO EDIT.

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-30 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-5
Activating the throttling logs mechanism (continued)

Step Action

5 To confirm the change, type >Y and press the Enter key.
If the response is ISUP TRUNK AUDIT DISABLED TUPLE CHANGED, go to step 11.
If the response is anything else, go to step 12.

6 To enter a new ISUP trunk audit interval, type >CHANGE 2 new_value (where new_value
is the interval at which you want the ISUP trunk audit to occur, in minutes, from 10 to 60) and
press the Enter key.

Note: The value entered must be a whole number.

Example of a MAP response:

TUPLE TO BE CHANGED:
C7UP_RSC_LOG_THRESHOLD 0
ENTER Y TO CONFIRM, N TO REJECT OR E TO EDIT.

7 To confirm the change, type >Y and press the Enter key.
If the response is the following, go to step 11:
VALUE ACCEPTED
TUPLE CHANGED
If the response is the following, go to step 8:
ERROR: INVALID INTERVAL SPECIFIED. value cannot be less than 10.
PROCESSING ERROR UNEXPECTED
ERROR CONDITION TUPLE TO BE CHANGED: C7UP_RSC_LOG_THRESHOLD 5
ENTER Y TO CONFIRM, N TO REJECT, OR E TO EDIT
If the response is the following, go to step 8:
ERROR: INVALID INTERVAL SPECIFIED. value cannot be greater than 60.
PROCESSING ERROR
UNEXPECTED ERROR CONDITION
TUPLE TO BE CHANGED: C7UP_RSC_LOG_THRESHOLD 65
ENTER Y TO CONFIRM, N TO REJECT, OR E TO EDIT
If the response is the following, go to step 8:
PARM VALUE IS WRONG TYPE
TYPE IS INT {-32768 TO 32767}
PROCESSING ERROR
UNEXPECTED ERROR CONDITION
TUPLE TO BE CHANGED: C7UP_RSC_LOG_THRESHOLD 5A
ENTER Y TO CONFIRM, N TO REJECT, OR E TO EDIT
If the response is anything else, go to step 12.

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-31
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-5
Activating the throttling logs mechanism (continued)

Step Action

8 To indicate that you want to change the value entered, type >E and press the Enter key.
Example of a MAP response:

PARMVAL: 15

Note: The parmval can be a value of 0 or a value between 10 and 60.

9 To enter a correct ISUP trunk audit interval, type >valid_value (where valid_value is the
interval at which you want the ISUP trunk audit to occur, in minutes, from 10 to 60) and press
the Enter key.

Note: The value entered must be a whole number.

Example of a MAP response:

TUPLE TO BE CHANGED:
C7UP_RSC_LOG_THRESHOLD 0
ENTER Y TO CONFIRM, N TO REJECT OR E TO EDIT.

10 To confirm the change, type >Y and press the Enter key.
If the response is as follows, go to step 11:
VALUE ACCEPTED
TUPLE CHANGED
If the response is anything else, go to step 12.

11 To quit from the table, type >QUIT and press the Enter key.
Go to step 13.

12 For additional help, contact the next level of support.

13 The procedure is complete.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-32 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Adding an LIM to an automatic REx test schedule

Application 1
Use this procedure to include a link interface module (LIM) in the test
schedule for the automatic routine exercise (REx).

Definition 1
The REx test schedule is for software and hardware REx tests performed at
intervals on different nodes.

Common procedures
There are no common procedures.

Action 1
Procedure 1-6 provides steps and actions to add an LIM to an automatic REx
test schedule. Figure 1-9 provides an overview of the procedure.

Figure 1-9
Summary of Adding a LIM to an automatic REx test schedule

Include LIM in This flowchart summarizes the

the REx test procedure.

Use the instructions that follow

this flowchart to perform the
Action not procedure.
LIM already in Y required.
the REx test?

N
End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-33
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-6 describes how to include a link interface module (LIM) in the
test schedule for the automatic routine exercise (REx).
Procedure 1-6
Adding a LIM to an automatic REx test schedule

Step Action

1 To access the PM level of the MAP display, type >MAPCI;MTC;PM and press the Enter key.

2 To post the link interface module (LIM) that you want to add to the automatic REx test
schedule, type >POST LIM lim_no (where lim_no is the number of the LIM, from 0 to 16)
and press the Enter key.

3 To include the posted LIM in the automatic REx test, type >REX ON and press the Enter key.

Note: In the following responses, the variable x refers to a LIM number of 0 to 16. The
variable y refers to a LIM unit number of 0 or 1.

If the response is “LIM x UNIT y has been included in the REX schedule,” go to step 5.
If the response is “LIM x UNIT y is already included in the REX schedule,” go to step 4.

4 The REx test schedule already includes the posted LIM. The system did not act.

5 The procedure is complete.

—end—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-34 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Adding an NIU to an automatic REx test schedule

Application 1
Use this procedure to include a network interface unit (NIU) in the automatic
routine exercise (REx) test schedule.

Definition 1
The REx test schedule is a schedule of software and hardware REx tests
performed at intervals on different nodes.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-7 provides steps and actions to add an NIU to an automatic REx
test schedule. Figure 1-10 provides an overview of the procedure.

Figure 1-10
Summary of Adding an NIU to an automatic REx test schedule

Include NIU in This flowchart summarizes the

REx test procedure.

Use the instructions that follow

this flowchart to perform the
N Contact next procedure.
NIU included in level of support
REx test?

Y
End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-35
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-7 describes how to include a network interface unit (NIU) in the
automatic routine exercise (REx) test schedule.
Procedure 1-7
Adding an NIU to an automatic REx test schedule

Step Action

1 To access the PM level of the MAP display, type >MAPCI;MTC;PM and press the Enter key.
Example of a MAP display:

SysB ManB OffL CBsy ISTb InSv

PM 0 0 0 0 0 39

2 To post the NIU that you want to include in the automatic REx test schedule, type >POST
NIU niu_no (where niu_no is the number of the NIU, from 0 to 29) and press the Enter key.
Example of a MAP display:

NIU 1: InSv
Unit 0: Act InSv
Unit 1: InAct InSv

3 To determine if the automatic REx test schedule includes the NIU, type >TST REX QUERY
and press the Enter key.
If the response is “The REx schedule includes the NIU n,” go to step 10.
If the response is “The REx schedule does not include the NIU n,” go to step 4.

4 To include the posted NIU in the automatic REx test, type >TST REX ON and press the
Enter key.
If the response is “The REx schedule includes now includes the NIU,” go to step 10.
If the response is “The REx schedule cannot include the NIU n,” go to step 5.
If the response is “Command rejected. The PM is off-line,” go to step 6.

5 Determine if you tried to add the NIU to the REx test schedule for the first or second time.
If this is the first try, go to step 4.
If this is the second or any subsequent try, go to step 9.

6 Determine from office records or from operating company personnel why the NIU is offline.
If you can return the NIU to service, go to step 7.
If you cannot return the NIU to service, go to step 10.

7 To manually busy the posted NIU, type >BSY PM and press the Enter key.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-36 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-7
Adding an NIU to an automatic REx test schedule (continued)

Step Action

8 To return the posted NIU to service, type >RTS PM and press the Enter key.
If the RTS command passes, go to step 4.
If the RTS command fails, go to step 9.

9 For additional help, contact the next level of support.

10 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-37
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Assembling 2x5 AMP connectors in

SuperNode cabling
Application 1
Use this procedure to assemble 2x5 AMP connectors for inspection or repair.

The following DMS Supernode cables use the 2x5 AMP connectors:
• NTNX36BP
• NTNX36CB
• NTOX26XG
• NTOX26XH
• NTOX26XJ
• NTOX26ZY
• NTOX26ZZ
• NTOX96AL
• NTOX96AM
• NTOX96AN
• NTOX96BD
• NTOX96DA
• NT9X0171
• NT9X0173

Definition 1
The 2x5 AMP connector is disassembled.

Common procedures 1
There are no common procedures.

Action
Procedure 1-8 provides steps and actions to assemble 2x5 AMP connectors.
Figure 1-11 provides an overview of the procedure.

Note: To make the diagram clear, the wiring is not shown.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-38 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-11
Summary of Assembling 2x5 AMP connectors in SuperNode cabling

Slide connector This flowchart summarizes the

into ejection and procedure.
pack cover
Use the instructions that follow
this flowchart to perform the
Assemble items procedure.
for a 2x5 amp
connector

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-39
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-12 shows the 2x5 AMP connector parts.

Figure 1-12
Example of Assembling 2x5 AMP connectors

The 2x5 AMP connector consists of the following

parts:
connector assembly
ejection and pack cover
connector assembly cover

Connector
Ejection assembly
and
pack cover
Keying
tab

Connector
assembly
cover

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-40 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-8 describes how to assemble 2x5 AMP connectors for inspection
or repair.
Procedure 1-8
Assemble 2x5 AMP connectors in SuperNode cabling

Step Action

WARNING
Possible equipment failure.
Make sure the keying tab is on connector side 6 to 10. If the
keying tab is on connector side 1 to 5, the connections will be
reversed.

Slide the connector assembly into the ejection and pack cover.
Figure 1-13 indicates the pin-out view of the connector assembly, and the ejection and pack
cover.

2 Assemble the connector assembly cover, the connector assembly, and the ejection and pack
cover. Figure 1-14 and Figure 1-15 show these components.

3 The procedure is complete.

—end—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-41
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-13
Pin-outs for connector assembly

Connector
assembly
Ejection
and
pack cover

Keying
tab
Keying
tab

Pin Pin
sockets sockets
1–5 6–10

Figure 1-14
Connector assembly components

Ejection
and
pack cover
Connector
assembly

Connector
assembly
cover

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-42 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-15
Correctly wired 2x5 AMP connector assembly ready to plug into the switch

Cable

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-43
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

BCLID link failure

Application 1
Use this procedure to determine the cause of a Bulk Calling Line
Identification (BCLID) link failure.

Definition 1
A subscriber complaint indicates that the subscriber site does not receive
BCLID messages. The BCLID link transmits calling party information for
Subscriber Service lines that belong to BCLID groups.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-9 provides steps and actions to determine the cause of a BCLID
link failure. Figure 1-16 through Figure 1-19 provide an overview of the
procedure.

Note: The CLASS modem resource (CMR) card NT6X78 can go out of
service in the active unit. If the card goes out of service, the operating
company personnel can busy, replace, load, and return the card to service.
Operating company personnel do not have to execute these operations on
the whole unit.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-44 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-16
Summary of BCLID link failure

This flowchart summarizes the

procedure.
Access the LTP
level of the MAP Use the instructions that follow
this flowchart to perform the
procedure.

Post the BCLID

Busy the BCLID
link that is
link in question
tested

Run diagnostics
on BCLID link

Did the test Y

1 3
pass?

Does CMR NOT Y Perform CMR card and PM

RESPONDING maintenance. Use Card
appear? Replacement Procedures, and
Alarm Clearing and
N Performance Monitoring
Procedures,
2

End of procedure

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-45
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-17
Summary of BCLID link failure (continued)

This flowchart summarizes the

procedure.

Use the instructions that follow

this flowchart to perform the
2
procedure.

Does
DIAGNOSTICS NOT Y Wait for link to
PERFORMED ON
become idle
CPB BCLID DATA
LINKS appear?

N
Run
Y
diagnostics on Did the test 1
BCLID link pass?

Y Perform line card

Is there a problem solving. Use
line card Alarm Clearing and
failure? Performance Monitoring
N Procedures

Contact next
level of support
End of
procedure

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-46 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-18
Summary of BCLID link failure (continued)

This flowchart summarizes the

procedure.

1 Use the instructions that follow

this flowchart to perform the
procedure.
Valid test Y
pattern received 5
on the DTE?

Y Y Make sure correct

Did reception Is data
equipment settings are at
of data occur? corrupted?
subscriber site. Transmit
data again.
N N
4

Contact next level of Y

Is transmission
support 5
successful?

Contact next level of

support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-47
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-19
Summary of BCLID link failure (continued)

This flowchart summarizes the

4
Make sure correct procedure.
BCLID link connections
and modem carrier Use the instructions that follow
First Y this flowchart to perform the
unsuccessful signal at subscriber
site. Transmit data procedure.
attempt?
again.
N

Contact next level of N Contact next level of

Is transmission
support successful? support

RTS the
5 BCLID link

Y
Is RTS End of procedure
successful?

Does CMR NOT Y

IN SERVICE
appear? Perform CMR card and PM
maintenance. Use Card
N Replacement Procedures, and
Alarm Clearing and
Does CMR NOT Y Performance Monitoring
RESPONDING Procedures
appear?

Contact next level of

support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-48 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-9 describes how to determine the cause of a Bulk Calling Line
Identification (BCLID) link failure.
Procedure 1-9
Determine cause of BCLID link failure

Step Action

1 To access the line test position (LTP) level of the MAP display, type >MAPCI;MTC;LNS;LTP
at the MAP terminal and press the Enter key.

2 To post the tested BCLID link, type >POST L len (where len is the line equipment number of
the BCLID link) and press the Enter key.

CAUTION
Loss of service
You cannot transmit BCLID call data while the BCLID link is
manual busy (MB). Make sure you schedule tests for BCLID
links during low traffic periods.

To busy the tested BCLID link, type >BSY and press the Enter key.

4 To perform standard diagnostic routines and send a test transmission over the data link, type
>DIAG and press the Enter key.
The following message refers to DIAG command operation:

BCLID test message sent

RTPH ***+LINE100 FEB15 21:34:47 8800 PASS LN_DIAG
LEN HOST 00 1 09 21 NO DIRN
DIAGNOSTIC RESULT Card Diagnostic OK
ACTION REQUIRED None
CARD TYPE 6X17AA

Use the following information to determine where to go next in this procedure.

If the BCLID link passes the tests and the test pattern travels over the BCLID link to the
customer premises equipment, go to step 9.
If following message appears, go to step 5:
CMR NOT RESPONDING
If the following message appears, go to step 6:
DIAGNOSTICS NOT PERFORMED ON CPB BCLID DATA LINKS
If diagnostics result shows a line card failure, go to step 8.
If the MAP display shows anything else, go to step 25.

—sheet 1 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-49
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-9
Determine cause of BCLID link failure (continued)

Step Action

5 At the subscriber site, replace cards and perform peripheral module (PM) maintenance as
needed. See the Base/Telecom Card Replacement Procedures for Wireless Networks (411-
3001-547) and Base/Telecom Alarm Clearing and Monitoring Procedures for Wireless
Networks (411-3001-543) manuals for assistance.
After replacing cards and clearing alarms, as needed, go to step 26.

6 At the subscriber site, wait for the link to become idle.

7 Perform standard diagnostic routines and send a test transmission over the data link as
described in step 4.
If the BCLID link passes the diagnostics, go to step 9.
If the BCLID link does not pass the diagnostics, go to step 5.

8 Perform fault detection on the line card. See the Base/Telecom Alarm Clearing and
Monitoring Procedures for Wireless Networks manual (411-3001-543).

—sheet 2 of 5—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-50 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-9
Determine cause of BCLID link failure (continued)

Step Action

9 Make sure that a correct test pattern appears on the subscriber DTE.
The system generates a test pattern when the standard diagnostic routines initiated by the
DIAG command at the MAP display passes. The test pattern must have one of two formats
and must appear exactly as shown below. The first example includes the time and date. The
second example shows a third directory number (DN).
Example 1

BC 012345 678901 2345678 9012345678 I T

To understand items in the example:

• BC indicates a BCLID message
• 012345 is the date field
• 678901 is the time field
• 2345678 is the DN of the called party
• 9012345678 is the DN of the calling party
• I is the line status indicator field
• T is the line type indicator field

Example 2

BC 6211000 2345678 9012345678 I T

To understand items in the example:

• BC indicates a BCLID message
• 6211000 is the first called DN
• 2345678 is the DN of the called party
• 9012345678 is the DN of the calling party
• I is the line status indicator field
• T is the line type indicator field

If the test pattern appears on the DTE as shown at the beginning of this step, go to step 10.
If DTE does not appear to receive data, go to step 11.
If DTE displays corrupted data that does not adhere to the correct message format shown in
this step, go to step 17.
If DTE displays anything else, go to step 25.

—sheet 3 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-51
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-9
Determine cause of BCLID link failure (continued)

Step Action

10 The BCLID link works correctly. Go to step 20.

11 Use the following information to determine where to go next in this procedure.

If this is the first attempt that failed, go to step 12.
If this is not the first attempt that failed. go to step 25.

12 Make sure that the following steps occur:

• The Bell 202A modem is in receive mode.
• The two-wire loop to the modem tightly connects to the jack.
• The DB25 cable is in the correct port on the DTE.
• The DB25 cable tightly connects to the modem and the DTE.

13 Connect a set to the BCLID link to listen for a continuous, high-pitched tone. This tone
indicates that the 1200-Hz carrier tone transmits.

14 To send the test pattern again, have operating company personnel in the office reenter the
DIAG command (see step 4).

15 Listen on the set for the test pattern. The test pattern interrupts the 1200-Hz carrier tone
quickly and sounds like concentrated noise or static electricity. If you cannot hear the BCLID
test pattern, check the BCLID link data entries.

16 Repeat step 9.

17 Make sure that the communications parameters on the DTE are as follows:
• 1200 baud
• eight data bits
• one stop bit
• no parity
• ASCII data code

18 Ask operating company personnel to generate the test pattern again.

19 Repeat step 9.

—sheet 4 of 5—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-52 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-9
Determine cause of BCLID link failure (continued)

Step Action

20 At the subscriber site, type >RTS to return the BCLID link to service, then press the
Enter key.
If the BCLID link returns to service and the status of the link is call processing busy (CPB), go
to step 26.
If the following message appears, go to step 21:
CMR NOT IN SERVICE
If the following message appears, go to step 23:
CMR NOT RESPONDING
If any other message appears, go to step 25.

21 See the Base/Telecom Card Replacement Procedures for Wireless Networks manual
(411-3001-547) for information on card replacement procedures. See the Base/Telecom
Alarm Clearing and Monitoring Procedures (411-3001-543) for information on peripheral
module (PM) maintenance procedures. The CMR card is out of service. You cannot return
the BCLID link to service. Return to this point.

22 Go to step 26.

23 See the Base/Telecom Card Replacement Procedures for Wireless Networks manual
(411-3001-547) for information on card replacement procedures. See the Base/Telecom
Alarm Clearing and Monitoring Procedures (411-3001-543) for information on peripheral
module (PM) maintenance procedures. The CMR card is in service. The CMR card does not
respond to the request to return the BCLID link to service. Return to this point.

24 Go to step 26.

25 For additional help, contact the next level of support.

26 The procedure is complete.

—sheet 5 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-53
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Cannot be called
Application 1
Use this procedure to correct the “Cannot be called” difficulty the AIN
customer reports. These incoming call types include the incoming directory
number (DN) trigger, the incoming trunk seizure (ITS) trigger, and the shared
interoffice trunk (SIT) trigger.

Figure 1-20 diagrams an abbreviated call sequence for an incoming AIN call.

Figure 1-20
Basic AIN call sequence, incoming call

AIN customer, incoming call

Response 2
SSP
with SCP
1A AIN Trigger 2

Call originates here

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-54 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Basic problem solving procedures for this type of call include:

• TRAVER from originating number to SSP (step 1 above) or to virtual
facility group (VFG) TRAVER SSP (steps 1 and 1A above)
• PVNVER command to launch query to SCP; check response
• TRAVER office route to terminating number (in this case, an AIN
customer)

Definition 1
This complaint means that the customer cannot receive incoming calls using
the features of the advanced intelligent network (AIN) software and the
service control point (SCP) database to query for routing and billing
information.

Possible causes of this problem are the same as the causes of “cannot call out”
problems and can include
• congestion in the service switching point (SSP)
• wrong or incomplete entries (translations)
• customer cannot activate AIN features
• automatic call gapping is activated
• protocol or application errors caused by wrong transaction capabilities
application part (TCAP) messages
• SCP entry error

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-10 provides steps and actions to correct the “Cannot be called”
difficulty the AIN customer reports. Figure 1-21 through Figure 1-26 provide
an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-55
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-21
Summary of Cannot be called

This flowchart summarizes the

procedure.

Use the instructions that follow

this flowchart to perform the
procedure.

Did system Silence the

Y database
. alarm.
generate log
TRK101, 102,
103, or 104?

Check entries according

Did system generate log Y to each log. Change
DFIL108, DFIL109, entries, if needed, or
DFIL110, or DFIL111? refer to translations
group.*
N

Did system generate Change local route.

TCAP 200 log with Y
Refer to translations
the reason output group.*
ROUTE IS LOCAL?

Did system generate

TCAP 200 log with Table MSGRTE must
Y
the reason output NO include required route.
ROUTE IS Refer to translations
DATAFILLED? group.*

*NOTE: Coordinate all entry changes with the translations group.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-56 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-22
Summary of Cannot be called (continued)

Did system generate an Y

error or reject message Use protocol analyzer
in the TCAP logs? to isolate the
messages.

If problem cannot be
N
found, refer to next level
of support for C7TU tool
use.

Make sure that incoming

Did system generate log Y TCAP messages are
CCS176, CCS177,
correct. Refer to the next
CCS210, or CCS229?
level of support for
verification of CCS7 links.
N

Refer this problem

Can the customer Y to the next level of
activate AIN features? support.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-57
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-23
Summary of Cannot be called (continued)

If customer reaches a
recording, check entry in
table ANNMEM and table
DRMUSERS.*

If the DN Trigger feature

does not work, check table
DNROUTE.*

If the *XX Trigger feature

does not work, check table
IBNFEAT, table KSETFEAT,
and table IBNXLA.*

Use the TRAVER

command to trace the
call from the originator
to the SSP.

N Collect all relevant log reports

Was the call trace and TRAVER printouts.
successful? Refer to translations group for
assistance to clear this
problem.
Y
*NOTE: Coordinate all entry changes with the
3 translations group.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-58 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-24
Summary of Cannot be called (continued)

Use the PVNVER

command to verify
response from the SCP.

Did the SCP send the N Refer to CPE

correct response. documentation to clear
problem with SCP.

Use the TRAVER command

to trace call from the SSP to
destination.

N Collect all important log

Was the call trace reports and TRAVER
successful? printouts. Refer to translations
group for assistance in
clearing this problem.
Y
4

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-59
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-25
Summary of Cannot be called (continued)

Use the PVNACG

command to
determine if ACG is
in effect for this call.

Y Refer to network
Is ACG in effect management group to
for call? change the AGC interval or
deactivate AGC.

Check CCS logs for

possible indication of the
problem. Look for CCS
logs 210, 229, 176, and
177.

There can be a problem

Did you find the Y with the CCS7 links.
CCS210 or Refer to the next level of
CCS229 log support for verification of
report? CCS7 links.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-60 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-26
Summary of Cannot be called (continued)

Refer to SNCC or the next level

of support for help to use the
C7TU tool. Diagnose the CCS7
Did you find the Y
links. Refer to DMS-100 Family
CCS176 or Commands Reference Manual,
CCS177 log 297-1001-822, and C7TU User
report? Guide, TAM-1001-015, for
additional information.
N

Contact maintenance
support group for further
help.

End of procedure

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-61
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-10 describes how to correct the “Cannot be called” difficulty the
AIN customer reports.
Procedure 1-10
Cannot be called

Step Action

1 At the MAP terminal, type >LOGUTIL and press the Enter key to obtain logs and activate the
LOGUTIL log reporting system.

2 To view log reports, type >OPEN log_report_type (where log_report_type is the log report
category to be generated, such as CCS, DFIL, TCAP, or TRKS) and press the Enter key.

3 To display these log reports, type >BACK and press the Enter key.
Note 1: Enter this command repeatedly until the log reports appear.
Note 2: When you complete the LOGUTIL utility, you must enter the QUIT command. Make
sure you enter the QUIT command before you enter another area or begin a new procedure.

If the log report is TRK101, 102, 103, or 104, go to step 4.

If the log report is DFIL108, 109, 110, or 111, go to step 5.
If the log report is TCAP 200 and the reason output is ROUTE IS LOCAL, go to step 10.
If the log report is TCAP 200 and the reason output is NO ROUTE IS DATAFILLED, go to
step 11.
If the log report is TCAP log contains an error or reject message, go to step 12.
If the log report is CCS176, 177, 210, or 229, go to step 25.
If the log report is anything else, go to step 15.

4 Check the percentage of BUSY information on log TRK101 (minor), TRK 102 (major), TRK
103 (critical), or TRK 104. The information regards trunks that come into the SSP. If you
need to silence the alarm, type >MAPCI;MTC;SIL and press the Enter key.
These logs can be referred to network planning personnel or to the next level of support.

5 Check log reports.

Note 1: For assistance, see the Base/Telecom Translations Guide for Wireless Networks
(411-3001-220) and the DMS-MTX CDMA/TDMA Logs Reference Manual (411-2131-510).
Note 2: Changes in entries must coordinate with the translations group in your company.

If the log is DFIL108, go to step 6.

If the log is DFIL109, go to step 7.
If the log is DFIL110, go to step 8.
If the log is DFIL111, go to step 9.

—sheet 1 of 8—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-62 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-10
Cannot be called (continued)

Step Action

6 There can be an error or omission in the entry in table OFRT. Refer to the translations group
within your company to verify or correct the entries in table OFRT.
For more information, see the Base/Telecom Translations Guide for Wireless Networks
(411-3001-220) and the DMS-MTX CDMA/TDMA Logs Reference Manual (411-2131-510).

7 You must add the trunk common language location identifier (CLLI) and the trunk local
access and transport (LATA) number to table SSPTKINK. Refer to the translations group in
your company to perform this action.

8 The carrier digits can be wrong or were not entered for the carrier in tables OCCNAME and
OCCINFO. Refer to the translations group in your company to verify or correct the entries in
tables OCCNAME and OCCINFO.

9 The access field for the carrier in table OCCINFO must change from NONE to a correct
access type. Refer to the translations group in your company to perform this action.

10 The entries must be correct so that the routing is not local. Refer to the translations group in
your company to perform this action.
For additional information, see the Base/Telecom Translations Guide for Wireless Networks
(411-3001-220) and the DMS-MTX CDMA/TDMA Logs Reference Manual (411-2131-510).

11 To enter the required route in table MSGRTE, refer to the next level of support or to the
translations group in your company.
For additional information, see the Base/Telecom Translations Guide for Wireless Networks
(411-3001-220) and the DMS-MTX CDMA/TDMA Logs Reference Manual (411-2131-510).

12 Check the information generated by the TCAP logs, including error or reject messages.
If the logs indicate message and response problems, go to step 13.
If the logs indicate no problems, go to step 14.

13 Use a protocol analyzer to help isolate messages. Refer to the next level of support for
instructions.

14 Refer to the next level of support for C7TU tool use.

See the DMS-MTX CDMA/TDMA Commands Reference Manual (411-2131-809) and the
C7TU User Guide (TAM-1001-015) for information on this tool.

—sheet 2 of 8—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-63
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-10
Cannot be called (continued)

Step Action

15 If a customer can activate AIN features, refer this problem to the next level of support.
If a customer cannot activate AIN features, an entry error can exist that can result in the
following conditions. Contact your company translations group if you need help to isolate and
clear the fault.
• If the customer reaches a recording, the translations group will check entries in table
ANNMEM and table DRMUSERS. The translations group will make sure that the
customer can reach the correct recording.
• If the customer cannot activate the DN Trigger feature, the translations group will check
table DNROUTE.
• If the customer cannot activate the *XX Trigger feature, the translations group will check
table IBNFEAT, table KSETFEAT, and table IBNXLA.

Use the TRAVER and PVNVER commands to verify the translations data entries. Go to
step 16 to begin this action.
See the Base/Telecom Translations Guide for Wireless Networks (411-3001-220) for
additional information.

16 Trace AIN calls. See Figure 1-27 for steps.

The following examples are standard and variable dial plans. Routing has the following
categories:
• public routing-intra-LATA line or trunk calls, carrier = 110, the pseudo carrier for SSP
routing
• public routing-inter-LATA trunk calls, carrier = other than 110, an interexchange carrier
(IEC) or international carrier (INC)
• private routing-private network, trunk or line over an office route, not outward wide area
telephone service (OUTWATS)
• private routing-private network over an office route over OUTWATS. This plan must
route through a virtual facility group (VFG).

17 Route this information to a printer before you execute the TRAVER command. Type
>RECORD START ONTO PRINTER printer_number (where printer_number is the
number of the printer on which you want the information to print) and press the Enter key.
Example input:

>RECORD START ONTO PRINTER 1

—sheet 3 of 8—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-64 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-10
Cannot be called (continued)

Step Action

18 STEP 1 (of TRAVER):

To generate a TRAVER for an outgoing AIN call, end to end, see diagram in step
Figure 1-27.
a. Execute the TRAVER command by typing >TRAVER L originating_number
npa_+_terminating_number B (where originating_number is the number where the call
began or originated npa_ +_ terminating_number is the called number, including the
numbering plan area) and pressing the Enter key.
Example input:
>TRAVER L 2261919 19032231903 B

Note: This TRAVER example will go to a virtual facility group (VFG) so there will be
two TRAVERS, one from the originating number to the VFG and one from the VFG to
the SSP.

When the first leg of this TRAVER has been completed, the response at the bottom
of the MAP (maintenance and administration position) screen or at the bottom of the
printout should give you the VFG and a set of digits. If not, go to step 22.
Example of a MAP response:
PVN 6 DIGIT ACG CODES:

NPA–NXX GAP(10 SECS) DURATION(SECS) TIME REMAINING(SECS)

––– ––––––––––––––––––––––––––––––––––––––––––––––––––
DIGIT TRANSLATION ROUTES
1 VFG: NETINV 19032231903 ST

b. To continue tracing this call from the VFG to the SSP, use the information and digits given
in the first leg of the TRAVER under DIGIT TRANSLATION ROUTES. Execute the
TRAVER command again by typing >TRAVER V vfg terminating_number B (where vfg
is the virtual facility group identification given previously under DIGIT TRANSLATION
ROUTES and terminating_number is the called number, including the numbering plan
area), then press the Enter key.
For example, type >TRAVER V NETINV 19032231903 B.
When this leg of this TRAVER has been completed, the response at the bottom of the
MAP screen or at the bottom of the printout should be as follows:
PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION

Note: See Figure 1-28 for an example of this TRAVER.

If the actual output matches the example above, go to step 19.

If the output is anything else, go to step 22.

—sheet 4 of 8—
411-3001-544 Standard 14.02 September 2005
 Trouble locating and clearing procedures 1-65
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-10
Cannot be called (continued)

Step Action

19 STEP 2 (of TRAVER):

Query the SCP by typing >PVNVER npa_+_originating_number lata_number PVN
npa_+_terminating_number (where npa_+_originating_number is the NPA and the calling
number, lata_number is the local access and transport area number, and
npa_+_terminating_number is the NPA and the called number). Then press the Enter key.
If you do not know your LATA number:
a. Search for LATANUM in table LATANAME by typing >TABLE LATANAME and pressing
the Enter key.
b. Position on your LATA by typing >POS your_lata (where your_lata is the number of your
LATA)
c. Press the Enter key.
d. Note the LATANUM of your LATA.
e. exit table LATANAME by typing >QUIT and pressing the Enter key.

Example input:
>PVNVER 9062261919 100 PVN 9032231903

Note: This command launches a query. When the response is received from the SCP,
Parameter 4 specifies the primary office route. Write down the digit(s) in this field. You will
need this information for step 21. When using PVNVER for a DN Trigger call, both calling
and called numbers are the same.

20 You can use either the PVNVER command or the TESTSS PVN command to send a
message to the SCP. If the SCP does not respond, refer to customer premises equipment
(CPE) documentation for entry checks in the SCP. You also can refer to the next level of
support.

—sheet 5 of 8—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-66 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-10
Cannot be called (continued)

Step Action

21 STEP 3 (of TRAVER):

To complete the call that routes from the SSP to the terminating number, type >TRAVER
R OFRT office_route_number (where office_route_number is that given in Parameter 4 of
PVNVER response) and press the Enter key.
Example input:
>TRAVER R OFRT 938

Lists of tables and a message, as in the following example, appear on the bottom of the MAP
screen (or the printed copy).
PVN 6 DIGIT ACG CODES:

NPA–NXX GAP(10 SECS) DURATION(SECS) TIME REMAINING(SECS)

––– ––––––––––––––––––––––––––––––––––––––––––––––––––
TRAVER: SUCCESSFUL CALL TRACE

22 A leg of the call trace procedure does not always provide a response or the responses shown
above. When there is no response, collect all log reports, copies of TRAVER, and copies of
PVNVER. Forward these reports and copies to the next level of support or to the translations
group. From the TRAVER and PVNVER output, determine if the problem is in your office.
Determine if you need arrangements with other departments like SCP, STP, and network
management.

—sheet 6 of 8—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-67
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-10
Cannot be called (continued)

Step Action

23 To check if Automatic Call Gapping (ACG) activates, type >PVNACG and press the
Enter key.
The response to this command displays all the six digit call numbers that are under SCP
overload ACG control. The header indicates the NPA-NXX of the affected AIN calling
number, and the gap interval in 10 ms. The header also indicates the control period in
seconds and the remaining time on the control in seconds.

PVN 6 DIGIT ACG CODES:

NPA-NXX GAP(10 SECS) DURATION(SECS) TIME REMAINING(SECS)

---------------------––––––––---------––-----------------
613621 30000 INFINITE INFINITE
613722 0 128 75
------------------------------------------––----------–––
TOTAL: 2 ACG CONTROLS.

If there is no active ACG, the following message appears:

PVN 6 DIGIT ACG CODES:

NPA–NXX GAP(10 SECS) DURATION(SECS) TIME REMAINING(SECS)

––– ––––––––––––––––––––––––––––––––––––––––––––––––––
NO ACG CONTROL IS IN EFFECT.

If ACG is the active calling number of the customer (check the NXX in the response to the
PVNACG command), go to step 24.
If ACG is not active, go to step 25.

24 Refer to network management for possible interval change or termination of ACG.

25 To obtain logs and activate the LOGUTIL log report system, type >LOGUTIL and press the
Enter key.

—sheet 7 of 8—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-68 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-10
Cannot be called (continued)

Step Action

26 To view log reports, type >OPEN log_report_type (where log_report_type is the

alphabetical string that identifies the log report category that will generate) and press
the Enter key.
Example input:
>OPEN CCS

Note: When you finish with the LOGUTIL utility, you must enter the QUIT command. Make
sure you enter the QUIT command before you enter another area or begin a new procedure.

If the system generates a CCS210 or CCS229 log, a routeset failure, congestion, or

restriction (CCS7 link problems) occurs. Go to step 27.
If the system generates a CCS176 or CCS177 log, the link data and route data differences
indicate message and response problems. Go to step 28.
If the system generates anything else, go to step 29.

27 Refer to the next level of support to check CCS7 links.

28 Refer to Signaling Network Control Center (SNCC) or the next level of support for C7TU tool
use. The next level of support and SNCC can help you capture message information on
CCS7 links.
See the DMS-MTX CDMA/TDMA Commands Reference Manual (411-2131-809) and the
C7TU User Guide (TAM-1001-015) for information on this tool.

29 Contact the next level of support.

30 The procedure is complete.

—sheet 8 of 8—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-69
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-27
Tracing AIN calls

AIN customer

Response 2
SSP
with
AIN SCP
Trigger 2
1A

(Call originates here)

TRAVER Examples 1
Figure 1-28 through Figure 1-34 show the TRAVER and PVNVER call trace procedures for an
incoming AIN call. The call is from a RES line to POTS (1+) ten digits that uses the public office
dial plan trigger. This call routes through table NCOS.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-70 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-28
TRAVER for incoming AIN call, public office dial plan trigger, from RES line

Line Output
(step 1 – The first number to SSP, or to VFG then to SSP)

1 >TRAVER L 2261919 19032231903 B

2 TABLE IBNLINES
3 HOST 01 0 14 13 0 DT STN RES 2261919 531 (CWT) (3WC) (CWI)
(CNDBAMA) (COTAMA) (ACBAMA)
4 TABLE LINEATTR
5 531 1FR NONE NT NSCR 254 906 NETI NLCA N RTE1 N 0 NIL
NILSFC SSPLATA 0 NIL NIL 00 Y NETRES 0 3 $
6 LCABILL OFF – BILLING DONE ON BASIS OF CALL TYPE
7 TABLE DNATTRS
8 906 226 1919
9 (PUBLIC ( NAME SESAME PHONE 5) $) $ $
10 TABLE DNGRPS
11 TUPLE NOT FOUND
12 TABLE NCOS
13 NETRES 3 0 0 INRES1 ( XLAS PXIN5 NXLA NDGT)$
14 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA,
VACTRMT, AND DIGCOL
15 NETRES NXLA CXRES FXRES 0 DCRES
16 TABLE DIGCOL
17 DCRES 1 RPT
18 TABLE IBNXLA: XLANAME PXIN5
19 TUPLE NOT FOUND
20 Default from table XLANAME:
21 PXIN5
(NET N N N 0 Y POTS N Y GEN ( LATTR 531) $)$ 9
22 TABLE DIGCOL
23 POTS specified: POTS digit collection

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-71
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-29
TRAVER for incoming AIN call, public office dial plan trigger, from RES line (continued)

Line Output
1 TABLE LINEATTR
2 531 1FR NONE NT NSCR 254 906 NETI NLCA RTE1 N 0 NIL NILSFC
SSPLATA 0 NIL NIL 00 Y NETRES 0 3 $
3 LCABILL OFF – BILLING DONE ON BASIS OF CALL TYPE
4 TABLE STDPRTCT
5 NETI ( 1) ( 0)
6 . SUBTABLE STDPRT
7 . 19 19 N DD 1 NA
8 . SUBTABLE AMAPRT
9 . KEY NOT FOUND
10 . DEFAULT VALUE IS: NONE OVRNONE N
11 TABLE HNPACONT
12 906 911 19 ( 84) ( 1) ( 0) ( 0)
13 . SUBTABLE HNPACODE
14 . 903 903 FNPA 0
15 TABLE FNPACONT
16 903 872 – ( 3) ( 0) ( 3)
17 . SUBTABLE FNPACODE
18 . 223 223 1 Y
19 . SUBTABLE RTEREF
20 . . 1 N D S6S3ITO 0 N N
21 . EXIT TABLE RTEREF
22 EXIT TABLE FNPACONT
23 TABLE IBNFEAT
24 HOST 01 0 14 13 0 PIC PIC NETEAP Y
25 OVERLAP CARRIER SELECTION (OCS) APPLIES
26 TABLE LATAXLA
27 SSPLATA 9 INTER INTER STD
28 TABLE OCCINFO
29 NETEAP 180 EAP Y Y Y Y N N Y Y Y Y LONG 0 FGRPD N N Y N Y N N N
Y Y N N
30 TABLE EASAC
31 TUPLE NOT FOUND
32 TABLE STDPRTCT
33 NETI ( 1) ( 0)

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-72 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-30
TRAVER for incoming AIN call, public office dial plan trigger, from RES line (continued)

Line Output
1 TABLE STDPRTCT
2 NETI ( 1) ( 0)
3 . SUBTABLE STDPRT
4 . 10180 10180 EA DD 5 P EAPI NETEAP Y OFRT 209 6 20 Y
5 . . TABLE OFRT
6 . . 209 N D S6S1ITOC7 0 N N
7 . . N D S6S1ITO 0 N N
8 . . EXIT TABLE OFRT
9 . TABLE STDPRTCT
10 . EAPI ( 1) ( 0)
11 . . SUBTABLE STDPRT
12 . . 1903 1904 EA DD 1 T NA SSP Y IBNRTE 212 1 1 Y
13 . . . TABLE IBNRTE
14 . . . 212 VFG N N N NETINV 208
15 . . . . TABLE DIGMAN
16 . . . . 208 (CL BEG) (INC 000) (CL END) (CB 10) (COM 000 210)
(NEX 211)
17 . . . . . TABLE DIGMAN
18 . . . . . 210 (CL BEG) (REM 3) (CL BEG) (INC 1903) (CL BEG)
19 . . . . . EXIT TABLE DIGMAN
20 . . . . . TABLE DIGMAN
21 . . . . . 211 (CL BEG) (REM3) (CL BEG) (INC 1) (CL BEG)
22 . . . . . EXIT TABLE DIGMAN
23 . . . . EXIT TABLE DIGMAN
24 . . . EXIT TABLE IBNRTE

25 +++ TRAVER: SUCCESSFUL CALL TRACE +++

26 DIGIT TRANSLATION ROUTES

27 1 VFG: NETINV 19032231903 ST

28 TREATMENT ROUTES. TREATMENT IS: GNCT

1 T60

29 +++ TRAVER: SUCCESSFUL CALL TRACE +++

30 FF

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-73
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-31
TRAVER for incoming AIN call, public office dial plan trigger, from RES line (continued)

Line Output
(step 1A – From VFG to SSP)

1 >TRAVER V NETINV 19032231903 B

2 TABLE VIRTGRPS
3 NETINV SIZE 1024 IBN N NETIN 0 0 0 N N N $
4 TABLE NCOS
5 NETIN 0 0 0 NCIN ( XLAS NXLA NXLA POTS)$
6 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT,
AND DIGCOL$
7 NETIN NXLA CXIN FXRES 0 DCIN
8 TABLE DIGCOL
9 POTS specified: POTS digit collection
10 NCOS PRELIM XLA name is NIL. Go to next XLA name.
11 CUST PRELIM XLA name is NIL. Go to next XLA name.
12 TABLE IBNXLA: XLANAME CXIN
13 TUPLE NOT FOUND
14 Default from table XLANAME:
15 CXIN
(NET N N N 0 Y POTS N Y GEN ( LATTR 501) (PVN UNIFORM) $)$ 9
16 TABLE DIGCOL
17 POTS specified: POTS digit collection
18 TABLE LINEATTR
19 501 1FR NONE NT NSCR 0 906 NETA NLCA N RTE1 N 0 NIL NILSFC
NETLATA1 0 NIL NIL 00 N $
20 LCABILL OFF – BILLING DONE ON BASIS OF CALLTYPE
21 +++ PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION

22 +++ TRAVER: SUCCESSFUL CALL TRACE +++

23 PVN DIALING NOT SUPPORTED FOR THIS TRUNK GROUP

24 +++ TRAVER: CALL TRACE TERMINATED; PROBLEM UNKNOWN +++

25 FF

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-74 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-32
TRAVER for incoming AIN call, public office dial plan trigger, from RES line (continued)

Line Output
(step 2 – From SSP , Query sent to SCP and response back to SSP)

1 >PVNVER 9062261919 100 PVN 9032231903

2 The BSDB response

3 0 minutes 0.108 seconds

4 BSDB has sent a response message

5 BSDB has sent routing information

6 Invoke ID: 1. Correlation ID: 0

7 Parameter 1:
8 Primary carrier is: 180

9 Parameter 2:
10 The number is a national routing number
11 Routing number is: 9032231903

12 Parameter 3:
13 Outpulse number is 9032231903

14 Parameter 4:
15 Primary office route is 0000938
16 If unable to route, call will not overflow and not return
17 Call will outpulse the outpulse number
18 Call is a WATS call

19 Parameter 5:
20 Originating station type is a PVN line

21 Parameter 6:
22 Primary billing indicator
23 Call type 166
24 Service feature code 000

25 Parameter 7:
26 Overflow billing indicator
27 Call type 162
28 Service feature code 000
29 FF

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-75
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-33
TRAVER for incoming AIN call, public office dial plan trigger, from RES line (continued)

Line Output
(step 3 – From SSP, out on office route that the SCP specifies to terminate number -
NOTE: THIS EXAMPLE IS FOR PRIVATE ROUTING OVER OUTWATS)

1 >TRAVER R OFRT 938

2 TABLE OFRT
3 938 T IBNRTE 228
4 . TABLE IBNRTE
5 . 228 OW N N N 6 V NETOW 0
6 . EXIT TABLE IBNRTE
7 EXIT TABLE OFRT

8 +++ TRAVER: SUCCESSFUL CALL TRACE +++

9 TRAVER V NETOW 9032231903 B

10 TABLE VIRTGRPS
11 NETOW SIZE 1024 POTS N 501 N ( EA NETEAP Y )$
12 TABLE LINEATTR
13 501 1FR NONE NT NSCR 0 906 NETA NLCA N RTE1 N 0 NIL NILSFC
NETLATA 0 NIL NIL 00 N $
14 LCABILL OFF – BILLING DONE ON BASIS OF CALLTYPE
15 TABLE STDPRTCT
16 NETA ( 1) ( 0)
17 . SUBTABLE STDPRT
18 . 903 903 N DD 0 NA
19 . SUBTABLE AMAPRT
20 . KEY NOT FOUND
21 . DEFAULT VALUE IS: NONE OVRNONE N
22 TABLE HNPACONT
23 906 911 10 ( 84) ( 1) ( 0) ( 0)
24 . SUBTABLE HNPACODE
25 . 903 903 FNPA 0
26 TABLE FNPACONT
27 903 872 – ( 3) ( 0) ( 3)
28 . SUBTABLE FNPACODE
29 . 223 223 1 Y
30 . SUBTABLE RTEREF
31 . . 1 N D S6S3ITO 0 N N
32 EXIT TABLE RTEREF
33 EXIT TABLE FNPACONT

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-76 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-34
TRAVER for incoming AIN call, public office dial plan trigger, from RES line (continued)

Line Output
1 OVERLAP CARRIER SELECTION (OCS) APPLIES
2 TABLE LATAXLA
3 NETLATA1 903 INTER INTER STD
4 TABLE OCCINFO
5 NETEAP 180 EAP Y Y Y Y N N Y Y Y LONG 0 FGRPD N N Y N Y N N N Y Y
N N
6 TABLE EASAC
7 TUPLE NOT FOUND
181 TABLE STDPRTCT
182 NETA ( 1) ( 0)
183 . SUBTABLE STDPRT
184 . 10180 10180 EA DD 5 P EAPN NETEAP U OFRT 223 6 20 Y
185 . . TABLE OFRT
186 . . 223 N D S6S7EAPC7 0 N N
187 . . N D S6S7EAP 0 N N
188 . . EXIT TABLE OFRT
189 . TABLE STDPRTCT
190 . EAPN ( 1) ( 0)
191 . . SUBTABLE STDPRT
192 . . KEY NOT FOUND
193 . . DEFAULT VALUE IS: N NP 0 NA

194 +++ TRAVER: SUCCESSFUL CALL TRACE +++

195 DIGIT TRANSLATION ROUTES

196 1 S6S7EAPC7 9032231903 ST

197 2 S6S7EAP 9032231903 ST

198 TREATMENT ROUTES. TREATMENT IS: GNCT

199 1 T60

200 +++ TRAVER: SUCCESSFUL CALL TRACE +++

201 FF

Figure 1-35 and Figure 1-36 contain examples of TRAVERs for AIN calls
that use incoming triggers. The AIN calls also uses the directory number
(DN) trigger, the incoming trunk seizure (ITS) trigger, and the shared
interoffice trunk (SIT) trigger.

Figure Figure 1-35 shows an AIN call that comes in from a T2 trunk. The
AIN call uses the
DN trigger.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-77
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-35
TRAVER for incoming AIN call, directory number (DN) trigger; from a T2 trunk

Line Output

>TRAVER TR S3S5T2C7 2231721 B

1 TABLE TRKGRP
2 S3S5T2C7 T2 0 NPDGP NCRT TC MIDL 7 N NPRT NSCR 903 LCL N N $
3 TABLE HNPACONT
4 903 952 2 ( 892) ( 1) ( 0) ( 0)
5 . SUBTABLE HNPACODE
6 . 223 223 DN 903 223
7 TABLE TOFCNAME
8 903 223
9 TABLE DNINV
10 903 223 1721 FEAT DNTRIG NONIBN 501 NETRES
11 TABLE DNATTRS
12 TUPLE NOT FOUND
13 TABLE DNGRPS
14 TUPLE NOT FOUND
15 +++ TRAVER: SUCCESSFUL CALL TRACE +++

16 DIGIT TRANSLATION ROUTES

17 +++ PVN CALL WILL QUERY SCP FOR TRANSLATION INFORMATION

18 1 FEATURE 9032231721 ST

19 TREATMENT ROUTES. TREATMENT IS: GNCT

20 1 T60

21 +++ TRAVER: SUCCESSFUL CALL TRACE +++

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-78 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-36 shows an incoming AIN call from an IBN trunk. The AIN call
also uses the DN trigger.

Figure 1-36
TRAVER for incoming AIN call, directory number (DN) trigger; from an IBN trunk

Line Output
>TRAVER TR S3S5IBN2C7 2231722 B
1 TABLE TRKGRP
2 S3S5IBN2C7 IBNT2 0 NPDGP NCRT NETWORK 0 MIDL 0 N ANSDISC 0
N N N N N N Y 0 0 N 0 0 0 0 N N N N N N N N N NATL $
3 TABLE NCOS
4 NETWORK 0 0 0 NCNET $
5 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT, AND
DIGCOL
6 NETWORK NXLA CXNET FXNET 0 DCNET
7 TABLE DIGCOL
8 DCNET 2 RPT
9 NCOS PRELIM XLA name is NIL. Go to next XLA name.
10 CUST PRELIM XLA name is NIL. Go to next XLA name.
11 TABLE IBNXLA: XLANAME CXNET
12 CXNET 223 EXTN Y N N 903 223 7 9 $
13 TABLE TOFCNAME
14 903 223
15 TABLE DNINV
16 903 223 1722 FEAT DNTRIG IBN 501 NETIN 0 Y
17 TABLE DNATTRS
18 TUPLE NOT FOUND
19 TABLE DNGRPS
20 TUPLE NOT FOUND
21 DIGIT TRANSLATION ROUTES

22 +++ PVN CALL WILL QUERY SCP FOR TRANSLATION INFORMATION

23 1 FEATURE 9032231722 ST

24 TREATMENT ROUTES. TREATMENT IS: GNCT

25 1 T60

26 +++ TRAVER: SUCCESSFUL CALL TRACE +++

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-79
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-37 through Figure 1-40 show the shared interoffice trunk (SIT)
trigger. The call starts on LBR2, DN 2251702. These TRAVERs
demonstrate the start of the call. The TRAVERs also demonstrate that the call
will route with the use of AIN trunks from S5 to S3.

Figure 1-37
TRAVER for incoming AIN call, shared interoffice trunk (SIT) trigger

Line Output

>QDN 2251702
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
1 DN: 2251702
2 TYPE: SINGLE PARTY LINE
3 SNPA: 905 SIG: DT LNATTIDX: 508
4 LINE EQUIPMENT NUMBER: HOST 00 0 00 08
5 LINE CLASS CODE: 1FR
6 LINE TREATMENT GROUP: 0
7 CARDCODE: 6X17AA GND: N PADGRP: NPDGP BNV: NL MNO: Y
8 PM NODE NUMBER : 43
9 PM TERMINAL NUMBER : 9
10 OPTIONS:
11 DGT PIC SSP Y
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
12 >TRAVER L 2251702 19062261914 B
13 TABLE LINEATTR
14 508 1FR NONE NT NSCR 0 905 NETA NET1 RTE1 0 NIL NILSFC NETLATA2 0
NIL NIL 00 Y NETRES 0 0 $
15 LCABILL OFF – BILLING DONE ON BASIS OF CALLTYPE
16 TABLE DNATTRS
17 TUPLE NOT FOUND
18 TABLE DNGRPS
19 TUPLE NOT FOUND
20 TABLE STDPRTCT
21 NETA ( 1) ( 0)
22 . SUBTABLE STDPRT
23 . 1906 1906 N DD 1 NA
24 . SUBTABLE AMAPRT
25 . KEY NOT FOUND
26 . DEFAULT VALUE IS: NONE OVRNONE N
27 TABLE HNPACONT
28 905 911 0 ( 7) ( 1) ( 0) ( 0)
29 . SUBTABLE HNPACODE
30 . 906 906 FNPA 0

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-80 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-38
TRAVER for incoming AIN call, shared interoffice trunk (SIT) trigger (continued)

Line Output

1 TABLE FNPACONT
2 906 256 – ( 2) ( 0) ( 2)
3 . SUBTABLE FNPACODE
4 . 226 226 1 Y
5 . SUBTABLE RTEREF
6 . . 1 N D S5S3ITOC7 0 N N
7 . EXIT TABLE RTEREF
8 EXIT TABLE FNPACONT
9 TABLE LCASCRCN
10 905 NET1 ( 5) MAND N
11 . SUBTABLE LCASCR
12 . TUPLE NOT FOUND. DEFAULT IS NON–LOCAL
13 TABLE PFXTREAT
14 MAND DD N DD UNDT
15 TABLE LENFEAT
16 HOST 00 0 00 08 S PIC PIC SSP Y
17 OVERLAP CARRIER SELECTION (OCS) APPLIES
18 TABLE LATAXLA
19 NETLATA2 906 INTER INTER STD
20 TABLE OCCINFO
21 SSP 0110 EAP N Y Y Y Y Y Y Y Y Y Y LONG 0 FGRPD Y Y Y Y Y N Y N Y
N N N
22 TABLE EASAC
23 TUPLE NOT FOUND
24 TABLE STDPRTCT
25 NETA ( 1) ( 0)
26 . SUBTABLE STDPRT
27 . 10110 10110 EA DD 5 P NETI SSP Y OFRT 597 6 20 Y
28 . . TABLE OFRT
29 . . 597 CND EA INTNL SK 3
30 . . N D S5S3IT2C7A 15 D040 N
31 . . N D S5S3IT2A 15 D040 N
32 . . CND ALWAYS SK 2
33 . . N D S5S3IT2C7A 15 D140 N
34 . . N D S5S3IT2A 15 D140 N
35 . . EXIT TABLE OFRT
36 . TABLE STDPRTCT
37 . NETI ( 1) ( 0)
38 . . SUBTABLE STDPRT
39 . . 19 19 EA DD 1 T NA SSP Y OFRT 597 1 1 Y
40 . . . TABLE OFRT
41 . . . 597 CND EA INTNL SK 3
42 . . . N D S5S3IT2C7A 15 D040 N
43 . . . N D S5S3IT2A 15 D040 N
44 . . . CND ALWAYS SK 2

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-81
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-39
TRAVER for incoming AIN call, shared interoffice trunk (SIT) trigger (continued)

Line Output

1 . . . N D S5S3IT2C7A 15 D140 N
2 . . . N D S5S3IT2A 15 D140 N
3 . . . EXIT TABLE OFRT
4 +++ TRAVER: SUCCESSFUL CALL TRACE +++

5 DIGIT TRANSLATION ROUTES

6 1 S5S3IT2C7A D040 ST
7 2 S5S3IT2A D040 ST

8 TREATMENT ROUTES. TREATMENT IS: GNCT

9 1 T120

10 +++ TRAVER: SUCCESSFUL CALL TRACE +++

NOTE: THE CALL WILL QUERY IF OZZ = 040 or 140 and CARRIER ID = 110. THE
TRIGGER POINT IS WHEN THE CALL HITS THE NSC SELECTOR.

CALL #01

SHARED INTEROFFICE TRUNK TRIGGER: 10 DIGITS ROUTING VIA AN ATC TYPE

TRUNK GROUP...

>TRAVER TR S3S5IT2A '040180' B

11 WARNING: CHANGES IN TABLE STDPRT MAY ALTER OFFICE
12 BILLING. CALL TYPE DEFAULT IS NP. PLEASE REFER TO
13 DOCUMENTATION.
14 TABLE TRKGRP
15 S3S5IT2A IT 0 NPDGP NCRT 2W NIL MIDL 905 IN01 NSCR 903 000 Y N $
16 TABLE STDPRTCT

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-82 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-40
TRAVER for incoming AIN call, shared interoffice trunk (SIT) trigger (continued)

Line Output

1 IN01 ( 1) ( 0)
2 . SUBTABLE STDPRT
3 . 040180 040180 T NP 6 OFRT 209 6 6 NONE
4 . . TABLE OFRT
5 . . 209 CND EA INTNL ST 210
6 . . . SAME TABLE
7 . . . 210 N D S3S7EAPC7 0 D141 N
8 . . . N D S3S7EAP 0 D141 N
9 . . . EXIT SAME TABLE
10 . . N D S3S7EAPC7 0 N N
11 . . N D S3S7EAP 0 N N
12 . . EXIT TABLE OFRT
13 . SUBTABLE AMAPRT
14 . KEY NOT FOUND
15 . DEFAULT VALUE IS: NONE OVRNONE N

16 +++ TRAVER: SUCCESSFUL CALL TRACE +++

17 DIGIT TRANSLATION ROUTES

18 1 S3S7EAPC7 STP

19 2 S3S7EAP STP

20 TREATMENT ROUTES. TREATMENT IS: GNCT

21 1 T60

22 +++ TRAVER: SUCCESSFUL CALL TRACE +++

NOTE: The '040' is the 0ZZ that will travel with the call. The '180' is the carrier in the route
response for the AIN call.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-83
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-41 through Figure 1-46 show TRAVER output for an AIN call
that uses the incoming trunk seizure trigger where the call starts on LBR2,
DN 2251703. The TRAVERs demonstrate that the start of the call will
route with the use of AIN trunks from S5 to S3.

Figure 1-41
TRAVER for incoming AIN call, incoming trunk seizure (ITS) trigger

Line Output

>QD N 2251703
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
1 DN: 2251703
2 TYPE: SINGLE PARTY LINE
3 SNPA: 905 SIG: DT LNATTIDX: N/A
4 LINE EQUIPMENT NUMBER: HOST 00 0 02 08
5 LINE CLASS CODE: IBN
6 IBN TYPE: STATION
7 CUSTGRP: NETWORK SUBGRP: 0 NCOS: 21
8 CARDCODE: 6X17AA GND: N PADGRP: NPDGP BNV: NL MNO: N
9 PM NODE NUMBER : 43
10 PM TERMINAL NUMBER : 73
11 OPTIONS:
12 DGT PIC SSP Y
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
13 >TRAVER L 2251703 2261914 B
14 TABLE IBNLINES
15 HOST 00 0 02 08 0 DT STN IBN 2251703 NETWORK 0 21 905 $
16 TABLE DNATTRS
17 TUPLE NOT FOUND
18 TABLE DNGRPS
19 TUPLE NOT FOUND
20 TABLE NCOS
21 NETWORK 21 0 0 AIN (XLAS PX21NET FXNET NDGT) $
22 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT, AND
DIGCOL
23 NETWORK NXLA CXNET FXNET 0 DCNET

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-84 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-42
TRAVER for incoming AIN call, incoming trunk seizure (ITS) trigger (continued)

Line Output

1 TABLE DIGCOL
2 DCNET 2 RPT
3 TABLE IBNXLA: XLANAME PX21NET
4 PX21NET 226 ROUTE N Y N 0 N 7 7 NDGT Y T IBNRTE 227 9
5 TABLE DIGCOL
6 NDGT specified: digits collected individually
7 TABLE IBNRTE
8 227 N N N N N S5S3IBN2A 0
9 N N N N N S5S3IBN2C7A 0
10 EXIT TABLE IBNRTE
11 +++ TRAVER: SUCCESSFUL CALL TRACE +++

12 DIGIT TRANSLATION ROUTES

13 1 S5S3IBN2A 2261914 ST
14 2 S5S3IBN2C7A 2261914 ST

15 TREATMENT ROUTES. TREATMENT IS: GNCT

16 1 T120

17 +++ TRAVER: SUCCESSFUL CALL TRACE +++

>TRAVER L 2251703 9062261914 B

18 TABLE IBNLINES
19 HOST 00 0 02 08 0 DT STN IBN 2251703 NETWORK 0 21 905 $
20 TABLE DNATTRS
21 TUPLE NOT FOUND
22 TABLE DNGRPS
23 TUPLE NOT FOUND
24 TABLE NCOS
25 NETWORK 21 0 0 AIN (XLAS PX21NET FXNET NDGT) $
26 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT,
27 AND DIGCOL
28 NETWORK NXLA CXNET FXNET 0 DCNET
29 TABLE DIGCOL
30 DCNET 9 RPT

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-85
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-43
TRAVER for incoming AIN call, incoming trunk seizure (ITS) trigger (continued)

Line Output

1 TABLE IBNXLA: XLANAME PX21NET

2 PX21NET 906 ROUTE N Y N 0 N 7 10 NDGT Y T IBNRTE 228 9
3 TABLE DIGCOL
4 NDGT specified: digits collected individually
5 TABLE IBNRTE
6 228 N N N N N S5S3IBN2C7A 0
7 N N N N N S5S3IBN2A 0
8 EXIT TABLE IBNRTE
9 +++ TRAVER: SUCCESSFUL CALL TRACE +++

10 DIGIT TRANSLATION ROUTES

11 1 S5S3IBN2C7A 9062261914 ST
12 2 S5S3IBN2A 9062261914 ST

13 TREATMENT ROUTES. TREATMENT IS: GNCT

14 1 T120

15 +++ TRAVER: SUCCESSFUL CALL TRACE +++

>TRAVER L 2251703 2231903 B

16 TABLE IBNLINES
17 HOST 00 0 02 08 0 DT STN IBN 2251703 NETWORK 0 21 905 $
18 TABLE DNATTRS
19 TUPLE NOT FOUND
20 TABLE DNGRPS
21 TUPLE NOT FOUND
22 TABLE NCOS
23 NETWORK 21 0 0 AIN (XLAS PX21NET FXNET NDGT) $
24 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT,
25 AND DIGCOL
26 NETWORK NXLA CXNET FXNET 0 DCNET
27 TABLE DIGCOL
28 DCNET 2 RPT
29 TABLE IBNXLA: XLANAME PX21NET
30 PX21NET 223 ROUTE N Y N 0 N 7 7 NDGT Y T IBNRTE 227 9

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-86 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-44
TRAVER for incoming AIN call, incoming trunk seizure (ITS) trigger (continued)

Line Output

1 TABLE DIGCOL
2 NDGT specified: digits collected individually
3 TABLE IBNRTE
4 227 N N N N N S5S3IBN2A 0
5 N N N N N S5S3IBN2C7A 0
6 EXIT TABLE IBNRTE
7 +++ TRAVER: SUCCESSFUL CALL TRACE +++
8 DIGIT TRANSLATION ROUTES
9 1 S5S3IBN2A 2231903 ST
10 2 S5S3IBN2C7A 2231903 ST
11 TREATMENT ROUTES. TREATMENT IS: GNCT
12 1 T120
13 +++ TRAVER: SUCCESSFUL CALL TRACE +++
14 THE INCOMING TRUNK TRIGGER CALL TERMINATES FROM THE AIN S3_TO_S5_IBN
15 TRUNKS FROM S5 TO S3.

16 >TRAVER TR S3S5IBN2A 2261914 B

17 TABLE TRKGRP
18 S3S5IBN2A IBNT2 0 NPDGP NCRT NETIN 0 MIDL 7 9032231900 ANSDISC 0 N
N N N N N Y 0 0 N 0 0 0 0 N N N N N N N N N NATL $
19 TABLE NCOS
20 NETIN 7 0 0 INVAR (XLAS PXIN7 NXLA NDGT) (PVN VAR 15) $
21 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT, AND
22 DIGCOL
23 NETIN NXLA CXIN FXRES 0 DCIN
24 TABLE DIGCOL
25 DCIN 2 COL S 3
26 TABLE IBNXLA: XLANAME PXIN7
27 TUPLE NOT FOUND
28 Default from table XLANAME:

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-87
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-45
TRAVER for incoming AIN call, incoming trunk seizure (ITS) trigger (continued)

Line Output

1 PXIN7
2 (NET N N N 0 Y POTS N Y GEN ( LATTR 517) (PVN VAR 15) $)$ F 9
3 TABLE DIGCOL
4 POTS specified: POTS digit collection
5 TABLE LINEATTR
6 517 1FR NONE NT NSCR 253 903 IN07 NLCA NONE 0 NIL NILSFC NETLATA2
0 NIL NIL 00 Y NETRES 0 0 $
7 LCABILL OFF – BILLING DONE ON BASIS OF CALLTYPE
8 +++ PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION
9 +++ TRAVER: SUCCESSFUL CALL TRACE +++
10 +++ TRAVER: SUCCESSFUL CALL TRACE +++
11

12 TABLE: NCOS
13 CUSTGRP NCOS NCOSNAME LSC TRAFSNO
14 OPTIONS
15 ––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
16 NETIN 4 NCIN 0 0 (XLAS PXIN4 NXLA NDGT)
17 (PVN UNIFORM ) $
NETIN 7 INVAR 0 0 (XLAS PXIN7 NXLA NDGT)
(PVN VAR 15) $
NOTE: The NCOS must be changed on the trunk group for the particular PVN dial plan
option that will be used. If the PVN UNIFORM option is to be used, NCOS NETIN 4 will be
specified in Table TRKGRP for the IBN trunk group. The incoming dialed digits must
conform to the UNIFORM dial plan or the call will die. If the PVN VAR option is to be used
for the INC TRK trigger, NCOS NETIN 7 will be used and will accept any number of digits
from 1 to 15.

18 TABLE: XLANAME

19 DEFAULT
20 MAXDIG
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
21 PXIN4
22 (NET N N N 0 Y POTS N Y GEN ( LATTR 501) (PVN UNIFORM ) $)$
23 9
24 PXIN4S

25 $
26 9
27 PXIN4L
28 (NET N N N 0 Y POTS N Y GEN ( LATTR 501) (PVN UNIFORM ) $)$
29 9

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-88 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-46
TRAVER for incoming AIN call, incoming trunk seizure (ITS) trigger (continued)

Line Output

1 TABLE: IBNXLA
2 KEY

3 RESULT
––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
4 PXIN4 0
5 AMBIG PXIN4S
6 1 PXIN4L
7 PXIN4 911
8 AMBIG SSP911
9 3 PXIN4L
10 PXIN4S 0
11 ATTO
12 NETIN 0 28 N

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-89
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Cannot call out

Application 1
Use this procedure to locate and correct customer problems. These problems
are not complete outgoing AIN calls. The procedure applies to AIN
customers who use originating triggers.

These triggers include:

• the automatic flexible reroute (AFR) trigger
• directory number (DN) trigger
• off-hook delay trigger for lines
• off-hook immediate trigger for lines
• private dialing plan trigger
• public office dialing plan trigger
• the *XX trigger

Figure 1-47 shows an abbreviated call sequence diagram for an outgoing AIN
call.

Figure 1-47
Basic AIN call progression, outgoing call

AIN customer, outgoing call

(call originates here)

1A Trigger 2

SSP
with 2 SCP
AIN Response

To routing
(public or private)

Basic procedures to detect faults for this type of call include:

• Perform a TRAVER from the originating number to the service switching
point SSP (step 1 in Figure 1) or from the originating number to the

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-90 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

virtual facility group (VFG). Proceed to the SSP (steps 1 and 1A in

Figure 1).
• Enter the PVNVER command to launch a query to the SCP. Check the
response.
• TRAVER office route to terminating number

Definition 1
This complaint means that the customer cannot complete outgoing calls that
use the features of AIN software. The customer cannot complete calls that
use the service control point (SCP) database to query for routing and billing
information.

Possible causes of this problem are:

• congestion in the SSP
• wrong or not complete entry (translations)
• the customer cannot activate AIN features
• activation of automatic call gapping
• Wrong transaction capability application part (TCAP) messages that
cause protocol or application errors
• SCP entry error

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-11 provides actions to locate and correct incomplete outgoing
AIN calls. Figure 1-48 through Figure 1-53 provide an overview of the
procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-91
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-48
Summary of Cannot call out

This flowchart summarizes the

procedure.

Use the instructions that follow

this flowchart to perform the
procedure.

Silence the database

Did the system Y alarm. Refer to
generate log DMS-100 Log Report
TRK101, 102, 103, Reference Manual.
or 104?

Check entry according to

Did the system generate Y each log. If required
log DFIL108, DFIL109, change entry, or refer to
DFIL110, or DFIL111? translations group.*

Did the system

generate TCAP 200 Local routing must
Y
log with the reason change. Refer to
output ROUTE IS translations group.*
LOCAL?
N

Did the system

generate TCAP 200 Table MSGRTE must
Y
log with the reason include required route.
output NO ROUTE IS Refer to translations
DATAFILLED? group.*

*Note: Coordinate all entry changes with the translations group.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-92 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-49
Summary of Cannot call (continued)

Did system generate Y

error or reject message Use protocol analyzer
in TCAP logs? to isolate the
messages.

If you cannot find the

N
problem, refer to the next
level of support for C7TU
tool use.

Did the system generate Check for correct incoming

Y TCAP messages and refer
log CCS176, CCS177,
CCS210, or CCS229? to the next level of support
for CCS7 links test.

Refer this problem

Can the customer Y to the next level of
activate AIN features? support.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-93
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-50
Summary of Cannot call out (continued)

If customer reaches a
recording, check entry in
table ANNMEM and table
DRMUSERS.*

If the DN Trigger feature

does not work, check table
DNROUTE.*

If the *XX Trigger feature

does not work, check table
IBNFEAT, table KSETFEAT,
and table IBNXLA.*

Use the TRAVER

command to trace the
call from the originator
to the SSP.

N Collect all important log reports

Was the call trace and TRAVER printouts. Refer
successful? to translations group for help to
clear this problem.

Y
*Note: All entry changes must coordinate with the
3 translations group.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-94 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-51
Summary of Cannot call out (continued)

Use the PVNVER

command to check the
response from the SCP.

N Refer to CPE
Did SCP receive the
correct response? documentation to clear
the problem with SCP.

Use the TRAVER command

to trace calls from the SSP
destination.

N Collect all important log

Was the call trace reports and TRAVER
successful? printouts. Refer to translations
group for help to clear this
problem.
Y
4

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-95
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-52
Summary of Cannot call out (continued)

Use the PVNACG

command to
determine if ACG is
active for this call.

Y Refer to network management

Is ACG active for
group to change the AGC
call?
interval or deactivate AGC.

Check CCS logs for an

indication of the problem.
Look for CCS logs 210,
229, 176, and 177.

A problem can occur with

Did you find Y
the CCS7 links. Refer to
CCS210 or the next level of support
CCS229 log? to check CCS7 links.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-96 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-53
Summary of Cannot call out (continued)

Refer to SNCC or the next level

of support to help use the C7TU
tool to diagnose the CCS7 links.
Did you find Y
Refer to DMS-100 Family Com-
CCS176 or mands Reference Manual,
CCS177 log? 297-1001-822. And refer to
C7TU User Guide,
TAM-1001-015, for more
N information.

Contact maintenance
support group for help.

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-97
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-11 describes how to locate and correct customer problems.

These problems are not complete outgoing AIN calls.
Procedure 1-11
Cannot call out

Step Action

1 At the Map terminal, type >LOGUTIL and press the Enter key to start the LOGUTIL log
reporting system and obtain logs.

2 To view log reports, type >OPEN log_report_type (where log_report_type is the generated
log report category, such as CCS, DFIL, TCAP, or TRKS) and press the Enter key.

3 To display these log reports, type >BACK and press the Enter key.
Enter this command as many times as needed to make the log reports appear.

Note: When you finish with the LOGUTIL utility, you must enter the QUIT command before
you enter another area or begin a new procedure.

If the log report is TRK101, 102, 103, or 104, go to step 4.

If the log report is DFIL108, 109, 110, or 111, go to step 5.
If the log report is TCAP 200 and the reason output is ROUTE IS LOCAL, go to step 10.
If the log report is TCAP 200 and the reason output is NO ROUTE IS DATAFILLED, go to
step 11.
If the TCAP log contains an error or reject message, go to step 12.
If the log report is CCS176, 177, 210, or 229, go to step 25.
If the log report is anything else, go to step 15.

4 Check the percentage of BUSY information on log TRK101 (minor), TRK 102 (major), TRK
103 (critical), or TRK 104 regarding trunks coming into the SSP. To silence the alarm, type
>MAPCI;MTC;SIL and press the Enter key.

Note: Resolving these logs often requires network planning personnel or the next level
of support.

—sheet 1 of 8—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-98 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-11
Cannot call out (continued)

Step Action

5 Check log reports.

For additional information, see the Base/Telecom Translations Guide for Wireless Networks
(411-3001-220) and the DMS-MTX CDMA/TDMA Logs Reference Manual (411-2131-510).

Note: Coordinate changes in entries with the translations group in your company.

If the log is DFIL108, go to step 6.

If the log is DFIL109, go to step 7.
If the log is DFIL110, go to step 8.
If the log is DFIL111, go to step 9.

6 There can be an error in the entry or missing entries in table OFRT. Refer to the translations
group in your company to verify/correct the entry in table OFRT.
For additional information, see the Base/Telecom Translations Guide for Wireless Networks
(411-3001-220) and the DMS-MTX CDMA/TDMA Logs Reference Manual (411-2131-510).

7 Add the trunk common language location identifier (CLLI) and the trunk local access and
transport (LATA) number to table SSPTKINK. Refer to the translations group in your
company to perform this action.

8 The carrier digits can be wrong or not entered for the carrier in tables OCCNAME and
OCCINFO. Refer to the translations group in your company to verify/correct the entry in
tables OCCNAME and OCCINFO.

9 Change the access field for the carrier in table OCCINFO from NONE to a correct access
type. Refer to the translations group in your company to perform this action.

10 The entry must be correct so that the routing is not local. Refer to the translations group in
your company to perform this action.
For additional information, see the Base/Telecom Translations Guide for Wireless Networks
(411-3001-220) and the DMS-MTX CDMA/TDMA Logs Reference Manual (411-2131-510).

11 To include the required route into table MSGRTE, you must enter the correct information.
Refer to the next level of support or to the translations group in your company for additional
help.
For additional information, see the Base/Telecom Translations Guide for Wireless Networks
(411-3001-220) and the DMS-MTX CDMA/TDMA Logs Reference Manual (411-2131-510).

12 Check the information output by the TCAP logs for return errors or reject messages.
If the logs indicate message and response problems, go to step 13.
If you cannot find a problem, go to step 14.

—sheet 2 of 8—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-99
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-11
Cannot call out (continued)

Step Action

13 Use a protocol analyzer to help isolate messages. Refer to the next level of support for exact
instructions.

14 Refer to the next level of support for C7TU tool use. See the DMS-MTX CDMA/TDMA
Commands Reference Manual (411-2131-809) and the C7TU User Guide (TAM-1001-015)
for more information.

15 If a customer can activate AIN features, refer this problem to the next level of support.
If customer(s) cannot activate AIN features, an entry error can exist. The following conditions
can be the result. Contact your company translations group to help you isolate and clear the
fault.
• If the customer reaches a recording, the translations group will check entries in table
ANNMEM and table DRMUSERS. The translations group will make sure that the
customer(s) reached the correct recording.
• If the customer cannot activate the DN Trigger feature, the translations group will check
table DNROUTE.
• If the customer cannot activate the *XX Trigger feature, the translations group will check
table IBNFEAT, table KSETFEAT, and table IBNXLA.

Use the TRAVER and PVNVER commands to verify the translations entry. Go to step 16 to
begin this action.
See the Base/Telecom Translations Guide for Wireless Networks (411-3001-220) for
additional information.

16 Perform the steps in Figure 1-54 to trace AIN calls. Go to step 17 to generate the TRAVERs.
The following examples are variable and uniform dial plans. Routing has the following
categories:
• Public routing-intra-LATA line or trunk calls, carrier = 110, the pseudo carrier for SSP
routing
• Public routing-inter-LATA trunk calls, carrier = other than 110, an interexchange carrier
(IEC) or international carrier (INC)
• Private routing-private network, trunk or line over an office route, not outward wide area
telephone service (OUTWATS)

Private routing-private network over an office route over OUTWATS. This plan must be routed
through a virtual facility group (VFG).

—sheet 3 of 8—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-100 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-11
Cannot call out (continued)

Step Action

17 Before you execute the TRAVER command, route this information to a printer. Type
>RECORD START ONTO PRINTER printer_number (where printer_number is the
number of the printer on which you want the information to print), then press the Enter key.
Example input:
>RECORD START ONTO PRINTER 1

18 STEP 1 (of TRAVER): To generate a TRAVER for an outgoing AIN call, end to end, see
diagram in step Figure 1-54.
a. Execute the TRAVER command by typing >TRAVER L originating_number
npa_+_terminating_number B (where originating_number is the number where
the call began and npa_ + _terminating_number is the called number that includes
the numbering plan area ), then press the Enter key.
Example input:
>TRAVER L 2261919 19032231903 B

Note: This TRAVER example will go to a virtual facility group (VFG). There will be two
TRAVERS, one from the originating number to the VFG and one from the VFG to the SSP.

When the first leg of this TRAVER is complete, the response appears at the bottom of the
MAP screen. The response also appears at the bottom of the printout. The response
must give you the VFG and a set of digits. If the response does not give you the VFG and
set of digits, go to step 22.
Example of a MAP response:

PVN 6 DIGIT ACG CODES:

NPA-NXX GAP(10 SECS) DURATION(SECS) TIME REMAINING(SECS)

--- --------------------------------------------------
DIGIT TRANSLATION ROUTES
1 VFG: NETINV 19032231903 ST

b. You can continue to trace this call from the VFG to the SSP. Use the information and
digits given in the first leg of the TRAVER under DIGIT TRANSLATION ROUTES. To
execute the TRAVER command, type >TRAVER V vfg terminating_number B (where
vfg is the virtual facility group identification already given under DIGIT TRANSLATION
ROUTES and terminating_number is the DN you dial that includes the NPA), then press
the Enter key.

Example input:
>TRAVER V NETINV 19032231903 B

—sheet 4 of 8—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-101
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-11
Cannot call out (continued)

Step Action

When you complete this leg of the TRAVER, check for a response. The correct response
at the bottom of the MAP screen or at the bottom of the printout must be:
Example of a MAP response:
PVN 6 DIGIT ACG CODES:

NPA-NXX GAP(10 SECS) DURATION(SECS) TIME REMAINING(SECS)

--- --------------------------------------------------
PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION

Fig provides an example of this TRAVER.

If the system displays the following message, go to step 19:
PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION
If the system does not displays this message, go to step 22.

19 STEP 2 (of TRAVER):

a. Query the SCP by typing >PVNVER npa_+_originating_number lata_number PVN
npa_+_terminating_number (where npa_+_originating_number is the NPA and the
calling number, lata_number is the local access and transport area number, and
npa_+_terminating_number is the NPA and the called number). Then press the Enter key.
If you do not know your LATA number, you can search for LATANUM in table LATANAME
by typing >TABLE LATANAME and pressing the Enter key.
Then, position on your LATA by typing >POS your_lata (where your_lata is the number of
your LATA) and pressing the Enter key.
Write down the LATANUM of your LATA. Then, exit table LATANAME by typing >QUIT and
pressing the Enter key.
b. Query the SCP with the PVNVER command.

Example input:

>PVNVER 9062261919 100 PVN 9032231903

Note 1: This command launches a query. When the response is received from the SCP,
Parameter 4 will specify the primary office route. Write down the digit(s) in this field. You
will need this information for step 21.
Note 2: When using PVNVER for a DN Trigger call, both calling and called numbers are
the same.

—sheet 5 of 8—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-102 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-11
Cannot call out (continued)

Step Action

20 You can use either the PVNVER command or the TEST PVN commands to send a message
to the SCP. If the SCP does not respond, refer to customer premises equipment (CPE)
documentation for entry checks in the SCP. You can also refer to the next level of support.

21 STEP 3 (of TRAVER): To complete the call routing from the SSP to the terminating number,
type >TRAVER R OFRT office_route_number (where office_route_number is in Parameter
4 of PVNVER response) and press the Enter key.
Example input:
>TRAVER R OFRT 938

The system generates a list of tables and the following message. The message appears on
the bottom of the MAP screen (or the printed copy).
Example of a MAP response:

PVN 6 DIGIT ACG CODES:

NPA-NXX GAP(10 SECS) DURATION(SECS) TIME REMAINING(SECS)

--- --------------------------------------------------
TRAVER: SUCCESSFUL CALL TRACE

22 A leg of the call trace procedure does not always provide a response or the responses shown
above. When a response is not present, collect all log reports, copies of TRAVER and
PVNVER. Forward these reports and copies to the next level of support or to the translations
group. From the TRAVER and PVNVER, determine if the problem is in your office.
Determine if you need arrangements with other departments, like SCP, STP and network
management.

—sheet 6 of 8—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-103
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-11
Cannot call out (continued)

Step Action

23 To check if automatic call gapping (ACG) is activated, type >PVNACG and press the Enter
key.
The response to this command displays all the six-digit calling numbers that are under SCP
overload ACG control. The header indicates NPA-NXX of the affected AIN calling number,
and the gap interval in 10 ms. The header also indicates the control period in seconds and
the remaining time on the control in seconds.
Example of a MAP response:

PVN 6 DIGIT ACG CODES:

NPA-NXX GAP(10 SECS) DURATION(SECS) TIME REMAINING(SECS)

--- ------------------------––––––––--------------------------
613621 30000 INFINITE INFINITE
613722 0 128 75
----------------------------------------------------–––––––––-
TOTAL: 2 ACG CONTROLS.

If there is no active ACG, this message appears:

PVN 6 DIGIT ACG CODES:

NPA-NXX GAP(10 SECS) DURATION(SECS) TIME REMAINING(SECS)

--- --------------------------------------------------
NO ACG CONTROL IS IN EFFECT.

If ACG is active for a customer with a calling number (check the NXX in the response to the
PVNACG command), go to step 24.
If ACG is not active, go to step 26.

24 Refer to network management for possible interval change or termination of ACG.

25 To activate the LOGUTIL log reporting system and obtain logs, type >LOGUTIL and press
the Enter key.

—sheet 7 of 8—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-104 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-11
Cannot call out (continued)

Step Action

26 To view log reports, type >OPEN log_report_type (where log_report_type is the

alphabetical string that identifies the generated log report category) and press the Enter key.
Example input:
>OPEN CCS

Note: When you finish with the LOGUTIL utility, you must enter the QUIT command. Make
sure you enter the QUIT command before you enter another area or begin a new procedure.

If the system generates a CCS210 or CCS229 log, a routeset failure, congestion, or

restriction (CCS7 link problems) occurs, go to step 27.
If the system generates a CCS176 or CCS177 log, the link data and route data difference
indicate messaging and response problems. Go to step 28.
If the system generates any other output, go to step 29.

27 Refer to the next level of support to check the CCS7 links.

28 Refer to signaling network control center (SNCC) or the next level of support describes
C7TU tool use. The next level of support and SNCC can help you capture message
information on CCS7 links. See the DMS-MTX CDMA/TDMA Commands Reference Manual,
411-2131-809, and the C7TU User Guide, TAM 1001-015, for more information.

29 For additional help, contact the next level of support.

30 The procedure is complete.

—sheet 8 of 8—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-105
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-54
Tracing AIN calls

AIN customer, outgoing call

(call originates here)

1A Trigger 2

SSP
with 2 SCP
AIN Response

Call routing
(public or private)

TRAVER Examples 1
Figure 1-55 through Figure 1-61 show the TRAVER and PVNVER call trace
procedures. These procedures are for outgoing AIN calls from a RES line to
POTS (1+) ten digits. These procedures use the dial plan trigger of the public
office. In this example, the call routes through table NCOS.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-106 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-55
TRAVER for outgoing AIN call, public office dial plan trigger, from a RES line

Line Output
(step 1 - First number to SSP, or to VFG then to SSP)

1 >TRAVER L 2261919 19032231903 B

2 TABLE IBNLINES
3 OPM0 01 0 14 13 0 DT STN RES 2261919 531 (CWT) (3WC) (CWI)
(CNDB) (COTAMA) (ACB) (AR) $
4 TABLE LINEATTR
5 531 1FR NONE NT NSCR 254 906 NETI NLCA N RTE1 N 0 NIL NILSFC
SSPLATA 0 NIL NIL 00 Y NETRES 0 3 $
6 LCABILL OFF - BILLING DONE ON BASIS OF CALL TYPE
7 TABLE DNATTRS
8 906 226 1919
9 (PUBLIC ( NAME SESAME PHONE 5) $) $ $
10 TABLE DNGRPS
11 TUPLE NOT FOUND
12 TABLE NCOS
13 NETRES 3 0 0 INRES1 ( XLAS PXIN5 NXLA NDGT)$
14 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA,
VACTRMT, AND DIGCOL
15 NETRES NXLA CXRES FXRES 0 DCRES
16 TABLE DIGCOL
17 DCRES 1 RPT
18 TABLE IBNXLA: XLANAME PXIN5
19 TUPLE NOT FOUND
20 Default from table XLANAME:
21 PXIN5
(NET N N N 0 Y POTS N Y GEN ( LATTR 531) $)$
22 TABLE DIGCOL
23 POTS specified: POTS digit collection

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-107
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-56
TRAVER for outgoing AIN call, public office dial plan trigger, from a RES line (continued)

Line Output

1 TABLE LINEATTR
2 531 1FR NONE NT NSCR 254 906 NETI NLCA RTE1 N 0 NIL NILSFC
SSPLATA 0 NIL NIL 00 Y NETRES 0 3 $
3 LCABILL OFF - BILLING DONE ON BASIS OF CALL TYPE
4 TABLE STDPRTCT
5 NETI ( 1) ( 0)
6 . SUBTABLE STDPRT
7 WARNING: CHANGES IN TABLE STDPRT MAY ALTER OFFICE
8 BILLING. CALL TYPE DEFAULT IS NP. PLEASE REFER TO
9 DOCUMENTATION.
10 . 19 19 N DD 1 NA
11 . SUBTABLE AMAPRT
12 . KEY NOT FOUND
13 . DEFAULT VALUE IS: NONE OVRNONE N
14 TABLE HNPACONT
15 906 911 19 ( 84) ( 1) ( 0) ( 0)
16 . SUBTABLE HNPACODE
17 . 903 903 FNPA 0
18 TABLE FNPACONT
19 903 872 - ( 3) ( 0) ( 3)
20 . SUBTABLE FNPACODE
21 . 223 223 1 Y
22 . SUBTABLE RTEREF
23 . . 1 N D S6S3ITO 0 N N
24 . EXIT TABLE RTEREF
25 EXIT TABLE FNPACONT
26 TABLE IBNFEAT
27 OPM0 01 0 14 13 0 PIC PIC NETEAP Y
28 OVERLAP CARRIER SELECTION (OCS) APPLIES
29 TABLE LATAXLA
30 SSPLATA 9 INTER INTER STD
31 TABLE OCCINFO
32 NETEAP 180 EAP Y Y Y Y N N Y Y Y Y LONG 0 FGRPD N N Y N Y N N N
Y Y N N
33 TABLE EASAC
34 TUPLE NOT FOUND
35 TABLE STDPRTCT
36 NETI ( 1) ( 0)

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-108 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-57
TRAVER for outgoing AIN call, public office dial plan trigger, from a RES line (continued)

Line Output

1 TABLE STDPRTCT
2 NETI ( 1) ( 0)
3 . SUBTABLE STDPRT
4 . 10180 10180 EA DD 5 P EAPI NETEAP Y OFRT 209 6 20 Y
5 . . TABLE OFRT
6 . . 209 N D S6S1ITOC7 0 N N
7 . . N D S6S1ITO 0 N N
8 . . EXIT TABLE OFRT
9 . TABLE STDPRTCT
10 . EAPI ( 1) ( 0)
11 . . SUBTABLE STDPRT
12 . . 1903 1904 EA DD 1 T NA SSP Y IBNRTE 212 1 1 Y
13 . . . TABLE IBNRTE
14 . . . 212 VFG N N N NETINV 208
15 . . . . TABLE DIGMAN
16 . . . . 208 (CL BEG) (INC 000) (CL END) (CB 10) (COM 000 210)
(NEX 211)
17 . . . . . TABLE DIGMAN
18 . . . . . 210 (CL BEG) (REM 3) (CL BEG) (INC 1903) (CL BEG)
19 . . . . . EXIT TABLE DIGMAN
20 . . . . . TABLE DIGMAN
21 . . . . . 211 (CL BEG) (REM3) (CL BEG) (INC 1) (CL BEG)
22 . . . . . EXIT TABLE DIGMAN
23 . . . . EXIT TABLE DIGMAN
24 . . . EXIT TABLE IBNRTE

25 +++ TRAVER: SUCCESSFUL CALL TRACE +++

26 DIGIT TRANSLATION ROUTES

27 1 VFG: NETINV 19032231903 ST

28 TREATMENT ROUTES. TREATMENT IS: GNCT

1 T60
29
+++ TRAVER: SUCCESSFUL CALL TRACE +++
30 FF

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-109
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-58
TRAVER for outgoing AIN call, public office dial plan trigger, from a RES line (continued)

Line Output
(step 1A - From VFG to SSP)

1 >TRAVER V NETINV 19032231903 B

2 TABLE VIRTGRPS
3 NETINV SIZE 1024 IBN N NETIN 0 0 0 N N N $
4 TABLE NCOS
5 NETIN 0 0 0 NCIN ( XLAS NXLA NXLA POTS)$
6 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT, AND
DIGCOL$
7 NETIN NXLA CXIN FXRES 0 DCIN
8 TABLE DIGCOL
9 POTS specified: POTS digit collection
10 NCOS PRELIM XLA name is NIL. Go to next XLA name.
11 CUST PRELIM XLA name is NIL. Go to next XLA name.
12 TABLE IBNXLA: XLANAME CXIN
13 TUPLE NOT FOUND
14 Default from table XLANAME:
15 CXIN
(NET N N N 0 Y POTS N Y GEN ( LATTR 501) (PVN UNIFORM) $)$ 9
16 TABLE DIGCOL
17 POTS specified: POTS digit collection
18 TABLE LINEATTR
19 501 1FR NONE NT NSCR 0 906 NETA NLCA N RTE1 N 0 NIL NILSFC
NETLATA1 0 NIL NIL 00 N $
20 LCABILL OFF - BILLING DONE ON BASIS OF CALLTYPE
21 +++ PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION

22 +++ TRAVER: SUCCESSFUL CALL TRACE +++

23 PVN DIALING NOT SUPPORTED FOR THIS TRUNK GROUP

24 +++ TRAVER: CALL TRACE TERMINATED; PROBLEM UNKNOWN +++

25 FF

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-110 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-59
TRAVER for outgoing AIN call, public office dial plan trigger, from a RES line (continued)

Line Output
(step 2 - From SSP, query sent to SCP and response back to SSP)

1 >PVNVER 9062261919 100 PVN 9032231903

2 The BSDB response

3 0 minutes 0.108 seconds

4 BSDB has sent a response message

5 BSDB has sent routing information

6 Invoke ID: 1. Correlation ID: 0

7 Parameter 1:
8 Primary carrier is: 180

9 Parameter 2:
10 The number is a national routing number
11 Routing number is: 9032231903

12 Parameter 3:
13 Outpulse number is 2231903

14 Parameter 4:
15 Primary office route is 0000938
16 If unable to route, call will overflow to the next possible route
17 Call will outpulse the routing number
18 Call is a WATS call

19 Parameter 5:
20 Originating station type is a PVN line

21 Parameter 6:
22 Primary billing indicator
23 Call type 166
24 Service feature code 000

25 Parameter 7:
26 Overflow billing indicator
27 Call type 272
28 Service feature code 000
29 FF

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-111
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-60
TRAVER for outgoing AIN call, public office dial plan trigger, from a RES line (continued)

Line Output

(step 3 - From SSP, out on office route specified by SCP to terminating number.
NOTE: THIS EXAMPLE IS FOR PRIVATE ROUTING OVER OUTWATS.)

141 >TRAVER R OFRT 938

142 TABLE OFRT
143 938 T IBNRTE 228
144 . TABLE IBNRTE
145 . 228 OW N N N 6 V NETOW 0
146 . EXIT TABLE IBNRTE
147 EXIT TABLE OFRT

148 +++ TRAVER: SUCCESSFUL CALL TRACE +++

149 >TRAVER V NETOW 9032231903 B

150 TABLE VIRTGRPS
151 NETOW SIZE 24 POTS N 501 N ( EA NETEAP Y )$
152 TABLE LINEATTR
153 501 1FR NONE NT NSCR 0 906 NETA NLCA N RTE1 N 0 NIL NILSFC
NETLATA 0 NIL NIL 00 N $
154 LCABILL OFF - BILLING DONE ON BASIS OF CALLTYPE
155 TABLE STDPRTCT
156 NETA ( 1) ( 0)
157 . SUBTABLE STDPRT
158 . 903 903 N DD 0 NA
159 . SUBTABLE AMAPRT
160 . KEY NOT FOUND
161 . DEFAULT VALUE IS: NONE OVRNONE N
162 TABLE HNPACONT
163 906 911 10 ( 84) ( 1) ( 0) ( 0)
164 . SUBTABLE HNPACODE
165 . 903 903 FNPA 0
166 TABLE FNPACONT
167 903 872 - ( 3) ( 0) ( 3)
168 . SUBTABLE FNPACODE
169 . 223 223 1 Y
170 . SUBTABLE RTEREF
171 . . 1 N D S6S3ITO 0 N N
172 EXIT TABLE RTEREF
173 EXIT TABLE FNPACONT

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-112 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-61
TRAVER for outgoing AIN call, public office dial plan trigger, from a RES line (continued)

Line Output

174 OVERLAP CARRIER SELECTION (OCS) APPLIES

175 TABLE LATAXLA
176 NETLATA1 903 INTER INTER STD
177 TABLE OCCINFO
178 NETEAP 180 EAP Y Y Y Y N N Y Y Y LONG 0 FGRPD N N Y N Y N N N
Y Y N N
179 TABLE EASAC
180 TUPLE NOT FOUND
181 TABLE STDPRTCT
182 NETA ( 1) ( 0)
183 . SUBTABLE STDPRT
184 . 10180 10180 EA DD 5 P EAPN NETEAP U OFRT 223 6 20 Y
185 . . TABLE OFRT
186 . . 223 N D S6S7EAPC7 0 N N
187 . . N D S6S7EAP 0 N N
188 . . EXIT TABLE OFRT
189 . TABLE STDPRTCT
190 . EAPN ( 1) ( 0) 0
191 . . SUBTABLE STDPRT
192 . . 906 906 EA DD 0 T NA NETEAP U OFRT 209 1 1 Y
193 . . . TABLE OFRT
. . . 209 CND EA INTNL ST 210
194 . . . . SAME TABLE
195 . . . . 210 N D S3S7EAPC7 0 D141 N
196 . . . . N D S3S7EAP 0 D141 N
197 . . . . EXIT SAME TABLE
198 . . . . N D S3S7EAPC7 0 N N
199 . . . . N D S3S7EAP 0 N N
200 . . . . EXIT TABLE OFRT

201 +++ TRAVER: SUCCESSFUL CALL TRACE +++

202 DIGIT TRANSLATION ROUTES

203 1 S6S7EAPC7 9032231903 ST

204 2 S6S7EAP 9032231903 ST

205 TREATMENT ROUTES. TREATMENT IS: GNCT

206 1 T60

207 +++ TRAVER: SUCCESSFUL CALL TRACE +++

208 FF

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-113
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-62 to Figure 1-65 show a TRAVER for an outgoing AIN call using
the public office dial plan trigger for POTS (1+) ten digits. The call
originates from a 1FR line, but uses IBN translations for trigger detection.

Figure 1-62
TRAVER for outgoing AIN call, dial plan trigger of public office, from a 1FR line

Line Output

>TRAVER L 2231902 19062261914 B

1 TABLE LINEATTR
2 511 1FR NONE NT NSCR 254 903 NETI NLCA RTE1 0 NIL NILSFC SSPLATA 0
NIL NIL 00 Y NETRES 0 3 $
3 LCABILL OFF - BILLING DONE ON BASIS OF CALLTYPE
4 TABLE DNATTRS
5 TUPLE NOT FOUND
6 TABLE DNGRPS
7 TUPLE NOT FOUND
8 TABLE STDPRTCT
9 NETI ( 1) ( 0)
10 . SUBTABLE STDPRT
11 WARNING: CHANGES IN TABLE STDPRT MAY ALTER OFFICE
12 BILLING. CALL TYPE DEFAULT IS NP. PLEASE REFER TO
13 DOCUMENTATION.
14 . 19 19 N DD 1 NA
15 . SUBTABLE AMAPRT
16 . KEY NOT FOUND
17 . DEFAULT VALUE IS: NONE OVRNONE N
18 TABLE HNPACONT
19 903 911 0 ( 88) ( 1) ( 0) ( 0)
20 . SUBTABLE HNPACODE
21 . 906 906 FNPA 0
22 TABLE FNPACONT
23 906 871 - ( 3) ( 0) ( 3)
24 . SUBTABLE FNPACODE
25 . 226 226 1 Y
26 . SUBTABLE RTEREF
27 . . 1 N D S3S6ITOC7 0 N N
28 . EXIT TABLE RTEREF
29 EXIT TABLE FNPACONT
30 TABLE LENFEAT
31 HOST 08 1 01 06 S PIC PIC NETEAP Y
32 OVERLAP CARRIER SELECTION (OCS) APPLIES
33 TABLE LATAXLA
34 SSPLATA 9 INTER INTER STD
35 TABLE OCCINFO
36 NETEAP 0180 EAP N Y Y Y Y N N Y Y Y Y LONG 0 FGRPD N N Y N Y N N N
Y Y N N
37 TABLE EASAC
38 TUPLE NOT FOUND

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-114 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-63
TRAVER for outgoing AIN call, dial plan trigger of public office, from 1FR line (continued)

Line Output

1 TABLE STDPRTCT
2 NETI ( 1) ( 0)
3 . SUBTABLE STDPRT
4 . 10180 10180 EA DD 5 P EAPI NETEAP Y OFRT 209 6 20 Y
5 . . TABLE OFRT
6 . . 209 CND EA INTNL ST 210
. . . SAME TABLE
7
. . . 210 N D S3S7EAPC7 0 D141 N
8 . . . N D S3S7EAP 0 D141 N
9 . . . EXIT SAME TABLE
10 . . N D S3S7EAPC7 0 N N
11 . . N D S3S7EAP 0 N N
12 . . EXIT TABLE OFRT
13 . TABLE STDPRTCT
14 . EAPI ( 1) ( 0)
15 . . SUBTABLE STDPRT
16 . . 1906 199 EA DD 1 T NA SSP Y IBNRTE 212 1 1 Y
17 . . . TABLE IBNRTE
. . . 212 VFG N N N NETINV 208
18
. . . . TABLE DIGMAN
19 . . . . 208 (CL BEG) (INC 000) (CL END) (CB 10) (COM 000 000
20 210) (NEX 21
. . . . . TABLE DIGMAN
21 . . . . . 210 (CL BEG) (REM 3) (CL BEG) (INC 1903) (CL BEG)
22 . . . . . EXIT TABLE DIGMAN
23 . . . . . TABLE DIGMAN
24 . . . . . 211 (CL BEG) (REM 3) (CL BEG) (INC 1) (CL BEG)
25 . . . . . EXIT TABLE DIGMAN
26 . . . . EXIT TABLE DIGMAN
27 . . . EXIT TABLE IBNRTE
28 +++ TRAVER: SUCCESSFUL CALL TRACE +++

29 DIGIT TRANSLATION ROUTES

30 1 VFG: NETINV 19062261914 ST
31 TREATMENT ROUTES. TREATMENT IS: GNCT

32 1 T120
33 +++ TRAVER: SUCCESSFUL CALL TRACE +++

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-115
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-64
TRAVER for outgoing AIN call, dial plan trigger of public office, from 1FR line (continued)

Line Output

1 >TRAVER V NETINV 19062261914 B

2 TABLE VIRTGRPS
3 NETINV SIZE 2047 IBN 9032231000 NETIN 0 0 0 N N N $
4 TABLE NCOS
5 NETRIN 0 0 0 NCIN ( XLAS NXLA NXLA POTS)$
TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT, AND
6
DIGCOL
NETIN NXLA CXIN FXRES 0 DCIN
7 TABLE DIGCOL
8 POTS specified: POTS digit collection
9 NCOS PRELIM XLA name is NIL. Go to next XLA name.
10 CUST PRELIM XLA name is NIL. Go to next XLA name.
11 TABLE IBNXLA: XLANAME CXIN
12 TUPLE NOT FOUND
13 Default from table XLANAME:
14 CXIN
15 (NET N N N 0 Y POTS N Y GEN ( LATTR 501) (PVN UNIFORM ) $)$ 9
TABLE DIGCOL
16
POTS specified: POTS digit collection
17 TABLE LINEATTR
18 501 1FR NONE NT NSCR 0 903 NETA NLCA RTE1 0 NIL NILSFC NETLATA2 0
19 NIL NIL 00 N $
LCABILL OFF - BILLING DONE ON BASIS OF CALLTYPE
20 +++ PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION
21 +++ TRAVER: SUCCESSFUL CALL TRACE +++
22 PVN DIALING NOT SUPPORTED FOR THIS TRUNK GROUP
23 +++ TRAVER: CALL TRACE TERMINATED; PROBLEM UNKNOWN +++

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-116 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-65
TRAVER for outgoing AIN call, dial plan trigger of public office, from 1FR line (continued)

Line Output

1 >PVNVER 9032231902 100 PVN 9062261914

2 The BSDB response took
3 0 minutes, 0.102 seconds
4 BSDB has requested the SSP to play an announcement
5 and collect digits
Invoke ID: 1, Correlation ID: 0
6
Parameter 1:
7 Announcement type is: Non-terminating
8 Call will be routed to
9 Announcement id: 255
10 Parameter 2:
11 Six digits should be collected
12 Next par is: <AUTHCODE> STRING
13 Enter: <AUTHCODE>
14 >122290
15 The BSDB response took
16 0 minutes, 0.106 seconds
BSDB has sent a response message
17
BSDB has sent routing information
18 Invoke ID: 1, Correlation ID: 0
19 Parameter 1:
20 Primary carrier is: 180
21 Parameter 2:
22 The number is a national routing number
23 Routing number is: 9062261914
24 Parameter 3:
25 Originating station type is a PVN line
26 Parameter 4:
27 Authorization code is: 122290
28 Parameter 5:
Primary billing indicator
29
Call type 166
30 Service feature code 000
31 BSDB has requested termination information
32 Invoke ID: 2, Correlation ID: 0
33 Parameter 1:
34 Echo data 01 03 05 09 11 21
35 Sent termination information to the BSDB

NOTE: This call will use Public routing from the BSDB.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-117
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

To properly trace the call as it will route after the business services database
(BSDB) response, a line must be assigned to the same line attribute used to
route the call. To determine which line attribute to use, look at the TRAVER
for step 1 (for example, line attribute or LATTR 501). When the NET GEN
selectors are used with the PVN option to query an AIN call, the LATTR
option must be used to specify which line attribute will be used to route the
call when the response is returned from the BSDB.

Figure 1-66 and Figure 1-67 show a TRAVER after a BSDB response.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-118 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-66
TRAVER after BSDB response

Line Output

1 >QDN 2231923
------------------------------------------------------------------
2 DN: 2231923
TYPE: SINGLE PARTY LINE
3
SNPA: 903 SIG: DT LNATTIDX: 501
4 LINE EQUIPMENT NUMBER: HOST 16 0 00 02
5 LINE CLASS CODE: 1FR
6 LINE TREATMENT GROUP: 0
7 CARDCODE: 6X17AB GND: N PADGRP: STDLN BNV: NL MNO: N
8 PM NODE NUMBER : 166
9 PM TERMINAL NUMBER : 3
10 OPTIONS:
11 DGT PIC NETEAP Y
------------------------------------------------------------------
12 >TRAVER L 2231923 1018019062261914 B
TABLE LINEATTR
13
501 1FR NONE NT NSCR 0 903 NETA NLCA RTE1 0 NIL NILSFC NETLATA2 0
14 NIL NIL 00 N $
LCABILL OFF - BILLING DONE ON BASIS OF CALLTYPE
15 TABLE DNATTRS
16 TUPLE NOT FOUND
17 TABLE DNGRPS
18 TUPLE NOT FOUND
19 TABLE STDPRTCT
20 NETA ( 1) ( 0)
21 . SUBTABLE STDPRT
22 . 10180 10180 EA DD 5 P EAPN NETEAP Y OFRT 215 6 20 Y
23 . . TABLE OFRT
. . 215 N D S3S7EAPC7 0 N N
24
. . N D S3S7EAP 0 N N
25 . . EXIT TABLE OFRT
26 . TABLE STDPRTCT
27 . EAPN ( 1) ( 0)
28 . . SUBTABLE STDPRT
29 . . 1906 1906 EA DD 1 T NA NETEAP Y OFRT 209 1 1 Y
30 . . . TABLE OFRT
31 . . . 209 CND EA INTNL ST 210
32

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-119
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-67
TRAVER after BSDB response (continued)

Line Output

1 . . . . SAME TABLE
2 . . . . 210 N D S3S7EAPC7 0 D141 N
3 . . . . N D S3S7EAP 0 D141 N
4 . . . . EXIT SAME TABLE
5 . . . N D S3S7EAPC7 0 N N
6 . . . N D S3S7EAP 0 N N
7 . . . EXIT TABLE OFRT
. SUBTABLE AMAPRT
8
. KEY NOT FOUND
9 . DEFAULT VALUE IS: NONE OVRNONE N
10 TABLE HNPACONT
11 903 911 0 ( 88) ( 1) ( 0) ( 0)
12 . SUBTABLE HNPACODE
13 . 906 906 FNPA 0
14 TABLE FNPACONT
15 906 871 - ( 3) ( 0) ( 3)
16 . SUBTABLE FNPACODE
17 . 226 226 1 Y
18 . SUBTABLE RTEREF
. . 1 N D S3S6ITOC7 0 N N
19
. EXIT TABLE RTEREF
20 EXIT TABLE FNPACONT
21 OVERLAP CARRIER SELECTION (OCS) APPLIES
22 TABLE LATAXLA
23 NETLATA2 906 INTER INTER STD
24 TABLE OCCINFO
25 NETEAP 0180 EAP N Y Y Y Y N N Y Y Y Y LONG 0 FGRPD N N Y N Y N N N
Y Y N N
26 TABLE EASAC
27 TUPLE NOT FOUND
28 Using Equal Access (EA) route OFRT 209 from Pretranslation
29 TABLE OFRT
209 CND EA INTNL ST 210
30
. SAME TABLE
31 . 210 N D S3S7EAPC7 0 D141 N
32 . N D S3S7EAP 0 D141 N
33 . EXIT SAME TABLE
34 N D S3S7EAPC7 0 N N
35 N D S3S7EAP 0 N N
36 EXIT TABLE OFRT
37 +++ TRAVER: SUCCESSFUL CALL TRACE +++
38 DIGIT TRANSLATION ROUTES
39 1 S3S7EAPC7 9062261914 ST
40 2 S3S7EAP 9062261914 ST
TREATMENT ROUTES. TREATMENT IS: GNCT
41
1 T120
42 +++ TRAVER: SUCCESSFUL CALL TRACE +++
43

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-120 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-68 and Figure 1-69 show a TRAVER ending with an RX selector,
which could be used instead of step 1 in the previous examples. In the figure,
an IBN line dials a five-digit extension. This call is sent through an RX
selector for retranslation to build the directory number (DN) out to a
seven-digit DN that can then be sent to the SCP. This process is necessary
when using PVN UNIFORM dial plan to access the SCP. The same process
is also used to build the number out to a 1+ ten-digit number to be sent to the
SCP.

The query will be launched using the PVN variable option.

Figure 1-68
TRAVER for outgoing AIN call, private office dial plan trigger that ends with an RX selector

Line Output

>TRAVER L 2231725 '61914' B

1 TABLE KSETLINE
2 HOST 16 1 17 27 1 MDN MCA Y Y 2231725 NETIN 0 3 903 (AUTODISP) $
3 TABLE DNATTRS
4 903 223 1903
(PUBLIC (NONUNIQUE ) $)$ $
5 TABLE DNGRPS
6 TUPLE NOT FOUND
7 TABLE NCOS
8 NETIN 3 0 0 NCIN (XLAS PXIN3 NXLA NDGT)$
9 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRTMT,
AND DIGCOL
10 NETIN NXLA CXIN FXRES 0 DCIN
11 TABLE DIGCOL
12 DCIN 6 RPT
13 TABLE IBNXLA: XLANAME PXIN3
14 PXIN3 61 ROUTE N Y N 0 Y 5 5 NDGT N T IBNRTE 237
15 TABLE DIGCOL
16 NDGT specified: digits collected individually
17 TABLE IBNRTE
18 237 RX NETIN 0 6 237 $
19 . TABLE DIGMAN
20 . 237 (CL BEG) (INC 722) (CL BEG)
21 . EXIT TABLE DIGMAN
22 EXIT TABLE IBNRTE

23 +++ TRAVER: SUCCESSFUL CALL TRACE +++

24 TREATMENT ROUTES. TREATMENT IS: GNCT

25 1 T120

26 +++ TRAVER: SUCCESSFUL CALL TRACE +++

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-121
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-69
TRAVER for outgoing AIN call, private office dial plan trigger that ends with an RX selector
(continued)

Line Output

>TRAVER L 2231726 72261914 B

1 TABLE KSETLINE
2 NETIN 1 1 DN Y 2231726 NETIN 0 6 903 (SFC) $
3 TABLE DNATTRS
4 TUPLE NOT FOUND
5 TABLE DNGRPS
6 TUPLE NOT FOUND
7 TABLE NCOS
8 NETIN 6 0 0 INVAR (XLAS PXIN6 NXLA NDGT)$
9 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRTMT,
AND DIGCOL
10 NETIN NXLA CXIN FXRES 0 DCIN
11 TABLE DIGCOL
12 DCIN 2 COL S 3
13 TABLE IBNXLA: XLANAME PXIN6
14 TUPLE NOT FOUND
15 Default from table XLANAME
16 PXIN6
17 (NET N N N 0 Y POTS N Y GEN ( LATTR 517) (PVN VAR 15) $) $F
18 TABLE DIGCOL
19 POTS specified: POTS digit collection
20 TABLE LINEATTR
21 517 1FR NONE NT NSCR 253 903 IN06 NLCA RTE1 0 NIL NILSFC
NETLATA2 0 NIL NIL 00 Y NETRES 0 0 $
22 LCABILL OFF - BILLING DONE ON BASIS OF CALLTYPE
23 +++PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION

24 +++ TRAVER: SUCCESSFUL CALL TRACE +++

25 +++ TRAVER: SUCCESSFUL CALL TRACE +++

Figure 1-70 and Figure 1-71 show an example that contains the automatic
flexible reroute (AFR) trigger for retranslation to an alternate route, which
could be used for step 1. The other steps of the call trace, steps 2 and 3,
including the PVNVER command and tracing the call out of the office to the
terminating number on the route specified by the SCP, would be the same as
demonstrated in Figure 1-68 and Figure 1-69.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-122 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-70
TRAVER for outgoing AIN call, automatic flexible reroute (AFR) trigger

Line Output

In the first TRAVER, an IBN line dials a five-digit extension. This call is first sent to the
preferred trunk group and through an RX selector if you need alternate routing. In this
event, the DN becomes a seven-digit number before it travels to the SCP.

>TRAVER L 2231903 '61914' B

1 TABLE KSETLINE
2 HOST 16 1 17 27 1 MDN MCA Y Y 2231903 NETIN 0 3 903 (AUTODISP) $
3 TABLE DNATTRS
4 903 223 1903
(PUBLIC (NONUNIQUE ) $)$ $
5 TABLE DNGRPS
6 TUPLE NOT FOUND
7 TABLE NCOS
8 NETIN 3 0 0 NCIN (XLAS PXIN3 NXLA NDGT) $
9 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRTMT,
AND DIGCOL NETIN NXLA CXIN FXRES 0 DCIN
10 TABLE DIGCOL
11 DCIN 6 RPT
12 TABLE IBNXLA: XLANAME PXIN3
13 PXIN3 61 ROUTE N Y N 0 Y 5 5 NDGT N T IBNRTE 237
14 TABLE DIGCOL
15 NGDT specified:digits collected individually
16 TABLE IBNRTE
17 237 N N N N N S3S6IBN2C7 0
18 RX NETIN 0 3 237 $
19 . TABLE DIGMAN
20 . 237 (CL BEG) (INC 722) (CL BEG)
21 . EXIT TABLE DIGMAN
22 EXIT TABLE IBNRTE

23 +++ TRAVER: SUCCESSFUL CALL TRACE +++

24 DIGIT TRANSLATION ROUTES

25 1 S3S6IBN2C7 61914 ST
26 TREATMENT ROUTES. TREATMENT IS: GNCT1
27 T120

28 +++ TRAVER: SUCCESSFUL CALL TRACE +++

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-123
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-71
TRAVER for outgoing AIN call, automatic flexible reroute (AFR) trigger (continued)

Line Output
This TRAVER uses a line assigned to the group. TRAVER also uses NCOS specified with
the RX selector to demonstrate how the call will translate.

>TRAVER L 2231903 72261914 B

1 TABLE KSETLINE
2 HOST 16 1 17 27 1 MDN MCA Y Y 2231903 NETIN 0 3 903 (AUTODISP) $
3 TABLE DNATTRS
4 903 223 1903
5 (PUBLIC (NONUNIQUE ) $)$ $
6 TABLE DNGRPS
7 TUPLE NOT FOUND
8 TABLE NCOS
9 NETIN 3 0 0 NCIN (XLAS PXIN3 NXLA NDGT) $
10 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRTMT,
AND DIGCOL
11 NETIN NXLA CXIN FXRES 0 DCIN
12 TABLE DIGCOL
13 DCIN 7 COL S 3
14 TABLE IBNXLA: XLANAME PXIN3
15 PXIN3 7 NET N N N 1 Y POTS N Y GEN ( LATTR 512) ( PVN VAR 10)$
16 TABLE DIGCOL
17 POTS specified: POTS digit collection
18 TABLE LINEATTR
19 512 1FR NONE NT NSCR 255 903 IN01 NLCA RTE1 0 NIL NILSFC NETLATA2
0 NIL NIL 00 $
20 LCABILL OFF - BILLING DONE ON BASIS OF CALLTYPE
21 +++ PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION
INFORMATION+++

22 TRAVER: SUCCESSFUL CALL TRACE ++++++

23 TRAVER: SUCCESSFUL CALL TRACE +++

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-124 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-72 through Fig display other examples of outgoing triggers.

Figure 1-72
TRAVER for outgoing AIN call, directory number (DN) trigger from a line

Line Output
>TRAVER L 2231702 2231910 B
1 TABLE IBNLINES
2 HOST 16 0 01 03 0 DT STN RES 2231702 508 (CWT) (CWI) (CNDBAMA)
(COTAMA) (ACBAMA) $
3 TABLE LINEATTR
4 508 1FR NONE NT NSCR 0 903 NPRT NLCA NONE 0 NIL NILSFC NETLATA2 0
NIL NIL 00 Y NETRES 0 0 $
5 LCABILL OFF - BILLING DONE ON BASIS OF CALL TYPE
6 TABLE DNATTRS
7 903 223 1702
8 (PUBLIC ( NAME CLASS_FR) (NONUNIQUE ) $)$ $
9 TABLE DNGRPS
10 TUPLE NOT FOUND
11 TABLE NCOS
12 NETRES 0 0 0 NCRES ( XLAS CXRES NXLA NDGT)$
13 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT, AND
DIGCOL
14 NETRES NXLA CXRES FXRES 0 RES
15 TABLE DIGCOL
16 RES specified: RES digit collection
17 TABLE IBNXLA: XLANAME CXRES
18 TUPLE NOT FOUND
19 Default from table XLANAME:
20 CXRES
21 (NET N N N 0 N POTS N Y GEN ( LATTR 500) $)$ 9
22 TABLE DIGCOL
23 POTS specified: POTS digit collection
24 TABLE LINEATTR
25 500 1FR NONE NT NSCR 0 903 NETA NET1 RTE1 10 NIL NILSFC NILLATA 0
NIL NIL 00 N $
26 LCABILL OFF - BILLING DONE ON BASIS OF CALLTYPE
27 TABLE STDPRTCT
28 NETA ( 1) ( 0)
29 . SUBTABLE STDPRT
30 . KEY NOT FOUND
31 . DEFAULT VALUE IS: N NP 0 NA
32 . SUBTABLE AMAPRT
33 . KEY NOT FOUND
34 . DEFAULT VALUE IS: NONE OVRNONE N
35 TABLE HNPACONT
36 903 911 0 ( 88) ( 1) ( 0) ( 0)

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-125
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-73
TRAVER for outgoing AIN call, directory number (DN) trigger from a line (continued)

Line Output

1 . SUBTABLE HNPACODE
2 . 223 223 DN 903 223
3 TABLE TOFCNAME
4 903 223
5 TABLE DNINV
6 903 223 1910 FEAT DNTRIG NONIBN 501 NETRES
7 TABLE DNATTRS
8 TUPLE NOT FOUND
9 TABLE DNGRPS
10 TUPLE NOT FOUND
11 TABLE LCASCRCN
12 903 NET1 ( 9) MAND N
13 . SUBTABLE LCASCR
14 . 223 226
15 TABLE PFXTREAT
16 MAND NP Y NP UNDT

17 +++ TRAVER: SUCCESSFUL CALL TRACE +++

18 DIGIT TRANSLATION ROUTES

19 +++ PVN CALL WILL QUERY SCP FOR TRANSLATION INFORMATION

20 1 FEATURE 9032231910 ST

21 TREATMENT ROUTES. TREATMENT IS: GNCT

22 1 T120

23 +++ TRAVER: SUCCESSFUL CALL TRACE +++

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-126 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-74
TRAVER for outgoing AIN call, off-hook delay trigger, from an IBN PSET (PVN UNIFORM)

Line Output
>TRAVER L 2231904 2261914 B
1 TABLE KSETLINE
2 HOST 16 1 17 27 2 MDN MCA Y Y 2231904 NETIN 0 4 903 (AUTODISP) $
3 TABLE DNATTRS
4 903 223 1904
(PUBLIC (NONUNIQUE ) $)$ $
5 TABLE DNGRPS
6 TUPLE NOT FOUND
7 TABLE NCOS
8 NETIN 4 0 0 NCIN ( XLAS PXIN4 NXLA POTS) (PVN UNIFORM) $
9 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT, AND
DIGCOL
10 NETIN NXLA CXIN FXRES 0 DCIN
11 TABLE DIGCOL
12 DCIN 2 COL S 3
13 TABLE IBNXLA: XLANAME PXIN4
14 TUPLE NOT FOUND
15 Default from table XLANAME:
16 PXIN4
17 (NET N N N 0 Y POTS N Y GEN ( LATTR 501) (PVN UNIFORM ) $)$ 9
18 TABLE DIGCOL
19 POTS specified: POTS digit collection
20 TABLE LINEATTR
21 501 1FR NONE NT NSCR 0 903 NETA NLCA RTE1 0 NIL NILSFC NETLATA2 0 NIL
22 NIL 00 N $
23 LCABILL OFF - BILLING DONE ON BASIS OF CALLTYPE
24 +++ PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION

25 +++ TRAVER: SUCCESSFUL CALL TRACE +++

26 +++ TRAVER: SUCCESSFUL CALL TRACE +++

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-127
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-75
TRAVER for outgoing AIN call, off-hook delay trigger, from an IBN PSET (PVN VAR)

Line Output

>TRAVER L 2231904 2261914 B

1 TABLE KSETLINE
2 HOST 16 1 17 27 2 MDN MCA Y Y 2231904 NETIN 0 7 903 (AUTODISP) $
3 TABLE DNATTRS
4 903 223 1904
(PUBLIC (NONUNIQUE ) $)$ $
5 TABLE DNGRPS
6 TUPLE NOT FOUND
7 TABLE NCOS
8 NETIN 7 0 0 INVAR (XLAS PXIN7 NXLA NDGT) (PVN VAR 15) $
9 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT, AND
10 DIGCOL
11 NETIN NXLA CXIN FXRES 0 DCIN
12 TABLE DIGCOL
13 DCIN 2 COL S 3
14 TABLE IBNXLA: XLANAME PXIN7
15 TUPLE NOT FOUND
16 Default from table XLANAME:
17 PXIN4
18 (NET N N N 0 Y POTS N Y GEN ( LATTR 517) (PVN VAR 15 ) $)$ 9
19 TABLE DIGCOL
20 POTS specified: POTS digit collection
21 TABLE LINEATTR
22 517 1FR NONE NT NSCR 0 903 IN07 NLCA RTE1 0 NIL NILSFC NETLATA2 0
23 NIL NIL 00 Y NETRES 0 0 $
24 LCABILL OFF - BILLING DONE ON BASIS OF CALLTYPE
+++ PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION
25
+++ TRAVER: SUCCESSFUL CALL TRACE +++

26
+++ TRAVER: SUCCESSFUL CALL TRACE +++

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-128 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-76
TRAVER for outgoing AIN call, off-hook immediate trigger for lines

Line Output
>QDN 2231095
--------------------------------------------------------------
1 DN: 2231905
2 TYPE: SINGLE PARTY LINE
3 SNPA: 903 SIG: N/A LNATTIDX: N/A
4 LINE EQUIPMENT NUMBER: HOST 16 1 17 27
5 LINE CLASS CODE: PSET (WITH DISPLAY)
6 KEY: 3
7 CUSTGRP: NETIN SUBGRP: 0 NCOS: 3 RING: Y
8 CARDCODE: 6X21AB GND: N PADGRP: PPHON BNV: NL MNO: Y
9 PM NODE NUMBER : 167
10 PM TERMINAL NUMBER : 572
11 OPTIONS:
12 AUTODISP Y $ AUL 2231912
------------------------------------------------------------------
13 >QDN 2231912
------------------------------------------------------------------
14 DN: 2231912
15 TYPE: DNTRIG 501 NETIN 0 Y
------------------------------------------------------------------
16 >TRAVER L 2231905 2231912 B
17 TABLE KSETLINE
18 HOST 16 1 17 27 3 DN Y 2231905 NETIN 0 3 903 (AUTODISP) $
19 TABLE DNATTRS
20 TUPLE NOT FOUND
21 TABLE DNGRPS
22 TUPLE NOT FOUND
23 TABLE NCOS
24 NETIN 3 0 0 NCIN (XLAS PXIN3 NXLA NDGT)$
25 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT, AND
26 DIGCOL
27 NETIN NXLA CXIN FXRES 0 DCIN
28 TABLE DIGCOL
29 DCIN 2 COL S 3
30 TABLE IBNXLA: XLANAME PXIN3
31 PXIN3 223 EXTN N N Y 903 223 7 $

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-129
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-77
TRAVER for outgoing AIN call, off-hook immediate trigger for lines (continued)

Line Output

1 TABLE TOFCNAME
2 903 223
3 TABLE DNINV
4 903 223 1912 FEAT DNTRIG IBN 501 NETIN 0 Y
5 TABLE DNATTRS
6 TUPLE NOT FOUND
7 TABLE DNGRPS
8 TUPLE NOT FOUND

9 +++ TRAVER: SUCCESSFUL CALL TRACE +++

10 +++DIGIT TRANSLATION ROUTES+++

11 +++ PVN CALL WILL QUERY SCP FOR TRANSLATION INFORMATION

12 1 FEATURE 9032231912 ST

13 TREATMENT ROUTES. TREATMENT IS: GNCT

14 1 T120

15 +++ TRAVER: SUCCESSFUL CALL TRACE +++

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-130 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-78
TRAVER for outgoing AIN call, private office dial plan trigger (PVN VAR)

Line Output

>TRAVER L 2231903 72261914 B

1 TABLE KSETLINE
2 HOST 16 1 17 27 1 MDN MCA Y Y 2231903 NETIN 0 3 903 (AUTODISP) $
3 TABLE DNATTRS
4 903 223 1903
5 (PUBLIC (NONUNIQUE ) $)$ $
6 TABLE DNGRPS
7 TUPLE NOT FOUND
8 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT, AND
DIGCOL
9 TABLE NCOS
10 NETIN 3 0 0 NCIN ( XLAS PXIN3 NXLA NDGT)$
11 NETIN NXLA CXIN FXRES 0 DCIN
12 TABLE DIGCOL
13 DCIN 7 COL S 3
14 TABLE IBNXLA: XLANAME PXIN3
15 PXIN3 7 NET N N N 1 Y POTS N Y GEN ( LATTR 512) ( PVN VAR 10)$
16 TABLE DIGCOL
17 POTS specified: POTS digit collection
18 TABLE LINEATTR
19 512 1FR NONE NT NSCR 255 903 IN01 NLCA RTE1 0 NIL NILSFC NETLATA2
0 NIL NIL 00 $
20 LCABILL OFF - BILLING DONE ON BASIS OF CALLTYPE
21 +++ PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION

22 +++ TRAVER: SUCCESSFUL CALL TRACE +++

23 +++ TRAVER: SUCCESSFUL CALL TRACE +++

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-131
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-79
TRAVER for outgoing AIN call, private office dial plan trigger (PVN UNIFORM)

Line Output

>TRAVER L 2231903 82261914 B

1 TABLE KSETLINE
2 HOST 16 1 17 27 1 MDN MCA Y Y 2231903 NETIN 0 3 903 (AUTODISP) $
3 TABLE DNATTRS
4 903 223 1903
5 (PUBLIC (NONUNIQUE ) $)$ $
6 TABLE DNGRPS
7 TUPLE NOT FOUND
8 TABLE NCOS
9 NETIN 3 0 0 NCIN ( XLAS PXIN3 NXLA NDGT)$
10 TABLE CUSTHEAD: CUSTGRP,PRELIMXLA, CUSTXLA, FEATXLA,
VACTRMT, AND DIGCOL
11 NETIN NXLA CXIN FXRES 0 DCIN
12 TABLE DIGCOL
13 DCIN 8 RPT
14 TABLE IBNXLA: XLANAME PXIN3
15 PXIN3 8 NET N N N 1 Y NGDT N Y GEN ( LATTR 512) ( PVN UNIFORM)$
16 TABLE DIGCOL
17 NDGT specified: digits collected individually
18 TABLE LINEATTR
19 512 1FR NONE NT NSCR 255 903 IN01 NLCA RTE1 0 NIL NILSFC NETLATA2
0 NIL NIL 00 $
20 LCABILL OFF - BILLING DONE ON BASIS OF CALLTYPE
21 +++ PVN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION

22 +++ TRAVER: SUCCESSFUL CALL TRACE +++

23 +++ TRAVER: SUCCESSFUL CALL TRACE +++

*XX trigger call

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-132 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

The TRAVER in Figure 1-80 shows an MDC line that dials an * feature code
of *77. This call triggers a query to the SCP.

Figure 1-80
TRAVER for outgoing AIN call that uses the *XX trigger

Line Output

>TRAVER L 3621236 'B77' B

1 TABLE IBNLINES
2 HOST 00 1 11 24 0 DT STN IBN 3621236 AINIBN 0 24 919 $
3 TABLE DNATTRS
4 TUPLE NOT FOUND
5 TABLE DNGRPS
6 TUPLE NOT FOUND
7 TABLE NCOS
8 AINIBN 24 0 0 LINE ( XLAS AINIBN3 NXLA NDGT)$
9 TABLE CUSTHEAD: CUSTGRP, PRELIMXLA, CUSTXLA, FEATXLA, VACTRMT, AND
DIGCOL
10 AINIBN NXLA AINIBN1 FXAINIBN 1 AINDEMO
11 TABLE DIGCOL
12 AINDEMO STAR COL S 2
13 NCOS FEAT XLA name is nil. Go to next XLA name.
14 TABLE IBNXLA: XLANAME FXAINIBN
15 FXAINIBN 77 FEAT N N N XXTRIG

16 +++ TRAVER: SUCCESSFUL CALL TRACE +++

17 +++ PVN CALL WILL QUERY

SCP FOR TRANSLATION INFORMATION +++

18 +++ TRAVER: SUCCESSFUL CALL TRACE +++

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-133
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-81
TRAVER for outgoing AIN call, 3/6/10 digit POTS trigger, for a 3-digit trigger

Line Output

>TRAVER L 2231741 '200' B

1 TABLE LINEATTR
2 501 1FR NONE NT NSCR 0 903 NETA NLCA RTE1 0 NIL NILSFC NETLATA2 0
NIL NIL 00 N $
3 LCABILL OFF - BILLING DONE ON BASIS OF CALL TYPE
4 TABLE DNATTRS
5 TUPLE NOT FOUND
6 TABLE DNGRPS
7 TUPLE NOT FOUND
8 TABLE STDPRTCT
9 NETA ( 1) ( 0) 0
10 . SUBTABLE STDPRT
11 WARNING: CHANGES IN TABLE STDPRT MAY ALTER OFFICE
12 BILLING. CALL TYPE DEFAULT IS NP. PLEASE REFER TO
13 DOCUMENTATION
14 . KEY NOT FOUND
15 . DEFAULT VALUE IS: N NP 0 NA
16 . SUBTABLE AMAPRT
17 . KEY NOT FOUND
18 . DEFAULT VALUE IS: NONE OVRNONE N
19 TABLE HNPACONT
20 903 912 2 ( 91) ( 1) ( 0) ( 0) 0
21 . SUBTABLE HNPACODE
22 . 200 200 NSC AIN 1 18 517 903 223
23 TABLE NSCSCRN
24 AIN TUPLE NOT FOUND
25 +++ AIN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION
TRAVER NOT AVAILABLE

26 +++ TRAVER: SUCCESSFUL CALL TRACE +++

27 +++ TRAVER: SUCCESSFUL CALL TRACE +++

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-134 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-82
TRAVER for outgoing AIN call, 3/6/10 digit POTS trigger, for a 6-digit trigger, NPA NXX

Line Output

>TRAVER L 2231741 12012343472 B

1 TABLE LINEATTR
2 501 1FR NONE NT NSCR 0 903 NETA NLCA RTE1 0 NIL NILSFC NETLATA2 0
NIL NIL 00 N $
3 LCABILL OFF - BILLING DONE ON BASIS OF CALL TYPE
4 TABLE DNATTRS
5 TUPLE NOT FOUND
6 TABLE DNGRPS
7 TUPLE NOT FOUND
8 TABLE STDPRTCT
9 NETA ( 1) ( 0) 0
10 . SUBTABLE STDPRT
11 WARNING: CHANGES IN TABLE STDPRT MAY ALTER OFFICE
12 BILLING. CALL TYPE DEFAULT IS NP. PLEASE REFER TO
13 DOCUMENTATION
14 . 1201 1202 N DD 1 NA
15 . SUBTABLE AMAPRT
16 . KEY NOT FOUND
17 . DEFAULT VALUE IS: NONE OVRNONE N
18 TABLE HNPACONT
19 903 952 2 ( 94) ( 1) ( 0) ( 0) 0
20 . SUBTABLE HNPACODE
21 . 201234 201234 NSC AIN 6 18 517
22 TABLE NSCSCRN
23 AIN TUPLE NOT FOUND
24 +++ AIN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION
25 TRAVER NOT AVAILABLE

26 +++ TRAVER: SUCCESSFUL CALL TRACE +++

27 +++ TRAVER: SUCCESSFUL CALL TRACE +++

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-135
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-83
TRAVER for outgoing AIN call, 3/6/10 digit POTS trigger, for a 10-digit trigger

Line Output

>TRAVER L 2231741 19032231749 B

1 TABLE LINEATTR
2 501 1FR NONE NT NSCR 0 903 NETA NLCA RTE1 0 NIL NILSFC NETLATA2 0
NIL NIL 00 N $
3 LCABILL OFF - BILLING DONE ON BASIS OF CALL TYPE
4 TABLE DNATTRS
5 TUPLE NOT FOUND
6 TABLE DNGRPS
7 TUPLE NOT FOUND
8 TABLE STDPRTCT
9 NETA ( 1) ( 0) 0
10 . SUBTABLE STDPRT
11 WARNING: CHANGES IN TABLE STDPRT MAY ALTER OFFICE
12 BILLING. CALL TYPE DEFAULT IS NP. PLEASE REFER TO
13 DOCUMENTATION
14 . 1903 1907 N DD 1 NA
15 . SUBTABLE AMAPRT
16 . KEY NOT FOUND
17 . DEFAULT VALUE IS: NONE OVRNONE N
18 TABLE HNPACONT
19 903 912 2 ( 91) ( 1) ( 0) ( 0) 0
20 . SUBTABLE HNPACODE
21 . 903 903 HNPA 0
22 . 2231749 2231749 NSC AIN 1 18 517
23 TABLE NSCSCRN
24 TUPLE NOT FOUND
25 +++ AIN CALL WILL QUERY SCP DATABASE FOR TRANSLATION INFORMATION
TRAVER NOT AVAILABLE
26
+++ TRAVER: SUCCESSFUL CALL TRACE +++

27
+++ TRAVER: SUCCESSFUL CALL TRACE +++

For other examples of TRAVER on AIN calls, see the Base/Telecom

Translations Guide for Wireless Networks (411-3001-220).

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-136 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Changing table C7TIMER entries

Application 1
Use this procedure to change entries in table C7TIMER.

Definition 1
Table C7TIMER contains the timers for message transfer part (MTP) levels 2
and 3. The table consists of the following three sets of tuples:
• set Q703
• set Q704
• set Q707

The index in a tuple set accesses each tuple.

Certain links and linksets refer to table CTIMER entries. Make sure that links
in table C7LINK and linksets in table C7KSET are offline when you change
table C7TIMER entries.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-12 provides steps and actions to change table C7TIMER entries.
Figure 1-84 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-137
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-84
Summary of Changing table C7TIMER entries

Inhibit, busy, This flowchart summarizes the

Busy, deactivate, procedure.
deactivate, and and offline the
offline the links links Use the instructions that follow
this flowchart to perform the
procedure.
Access table
C7TIMER

Enter new
values

Manually busy
and return the
links to service

N
Passed?

Y
Activate and
uninhibit the links
Activate the links

N
Passed?

Y
End Contact your
next level of
support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-138 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-12 describes how to change entries in table C7TIMER.

Procedure 1-12
Changing table C7TIMER entries

Step Action

CAUTION
Possible loss of service.
A change in the value of the timers in table C7TIMER may
disrupt the system or cause system failure.

At the MAP terminal, type >MAPCI;MTC;CCS;CCS7;C7LKSET and press the Enter key to
access the C7LKSET level of the MAP display.

2 To post the linkset, type >POST C linkset_name (where linkset_name is the name of the
linkset posted) and press the Enter key.
If more than four links to display occur, go to step 3.
If all links are not OffL, go to step 4.
If all links are not OffL, go to step 5.
all links are OffL, go to step 9.

3 To display the next four links in the posted set, type >NEXT and press the Enter key.
Go to step 2.

4 To inhibit the link, type >INH link_no (where link_no is the number of the inhibited link, from
0 to 15) and press the Enter key.
If the INH command passes, go to step 5.
If the INH command fails, go to step 27.

5 To manually busy the links, type >BSY ALL and press the Enter key.
Manually busied links transmit maintenance and test messages. The far end office uses the
links to send all types of messages.
If the BSY command passes, go to step 6.
If the BSY command fails, go to step 27.

6 To deactivate the link, type >DEACT ALL and press the Enter key.

7 To offline the link, type >OFFL ALL and press the Enter key.

—sheet 1 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-139
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-12
Changing table C7TIMER entries (continued)

Step Action

8 Determine if all the links are offline.

If all the links are Offl, go to step 9.
If all the links are not Offl, go to step 27.

9 To return to the CI level of the MAP display, type >QUIT ALL and press the Enter key.

10 To access table C7TIMER, type >TABLE C7TIMER and press the Enter key.
MAP response:

TABLE: C7TIMER

11 To change the position of the tuple, type >POSITION key_value (where key_value is the
value of the TIMEKEY field of the tuple to change) and press the Enter key.

Note: Field TIMEKEY includes the subfields SPECREF and TMRINDEX.

Example input:
>POSITION Q703 0

Note: >POSITION Q703 1 In the example input, Q703 is SPECREF and 0 is

TMRINDEX.

In the example input, Q703 is SPECREF and 1 is TMRINDEX.

Example of a MAP response:

Q703 0 ANSI703 130, 118, 118, 6, 23, 12, 30, 100

Q703 1 JPN703 30, 4800, 4800, 30, 20, 200, 200, 137

12 To position on the NETSPEC field, type >CHANGE 2 and press the Enter key.
Example of a MAP response:

JOURNAL FILE UNAVAILABLE - DMOS NOT ALLOWED

ENTER Y TO CONTINUE PROCESSING OR N TO QUIT

13 To continue processing, type >Y and press the Enter key.

—sheet 2 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-140 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-12
Changing table C7TIMER entries (continued)

Step Action

14 Press the Enter key until the required field appears in the MAP response.
For example, to change the fourth timer field, press the Enter key four times.
Example of a MAP response:

T4E=6

15 To enter the new value of the field to change, type >new_value (where new_value is the new
value of the field to change) and press the Enter key.

16 Continue to press the Enter key until the approval message appears.
Example of a MAP response:

Q703 0 ANSI703 130, 118, 118, 10, 23, 12, 30,100

ENTER Y TO CONFIRM, N TO REJECT OR E TO EDIT.

Q703 1 JPN703 30, 4800, 4800, 10, 20, 200, 200, 137
ENTER Y TO CONFIRM, N TO REJECT OR E TO EDIT.

17 To confirm the new value, type >Y and press the Enter key.
MAP response:

TUPLE CHANGED

18 To quit from the C7TIMER table, type >QUIT and press the Enter key.

19 To return to the C7LKSET level of the MAP, type >MAPCI;MTC;CCS;CCS7;C7LKSET and

press the Enter key.

20 To manually busy the offline links, type >BSY ALL and press the Enter key.
Manually busied links transmit maintenance and test messages. The far end office uses the
links to send all types of messages.
If the BSY command passes, go to step 21.
If the BSY command fails, go to step 27.

21 To return the links to service, type >RTS ALL and press the Enter key.
If the RTS command passes, go to step 22.
If the RTS command fails, go to step 27.

—sheet 3 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-141
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-12
Changing table C7TIMER entries (continued)

Step Action

22 Determine if all the offline links are SysB.

If all the links are SysB, go to step 23.
If all the links are not SysB, go to step 20.

23 Tell operating company personnel to activate the link you are working on. At the same
time, activate all the links that return to service in step 21. Type >ACT ALL and press the
Enter key.
If the ACT command passes, go to step .
If the ACT command fails, go to step 27.

24 Determine if the links that return to service in step 21are activated.

If all links activate, go to step 25.
If any link does not activate, go to step 23.

25 To uninhibit one of the activated links in step 23, type >UINH link_no (where link_no is the
number of the uninhibited link, from 0 to 15) and press the Enter key.

Note: To proceed, wait for the link to reach the aligned ready (AlnRdy) state.

If the UINH command passes, go to step 26.

If the UINH command fails, go to step 27.

26 Determine if the activated links in step 23are uninhibited.

If all the links are uninhibited, go to step 2.
If any of the links is inhibited, go to step 25.

27 For additional help, contact the next level of support.The procedure is complete.

—sheet 4 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-142 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Clearing problems on the SCAI link

Application 1
Use this procedure to clear switch computer application interface (SCAI) link
problems. A subscriber complaint or creation of the SCAI200 log indicates
link faults.

Follow the procedure “Determining the location of the problem” first to

determine if the problem is present outside the central office (CO).

Definition 1
After you isolate the problem to the SCAI link, follow this procedure to clear
the link. Indications of link damage are the SCAI200 log and subscriber
complaints. Possible causes of these indications might reside in the host
computer or the SCAI link.

The problem might continue after you clear the link. The CO maintenance
persons informs the correct field service persons that the problem continues to
exist with the host equipment.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-13 provides steps and actions to clear problems on the SCAI
link. Figure 1-85 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-143
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-85
Summary of Clearing the problems on the SCAI link

Access This flowchart summarizes the

SCAIX25 level procedure.
at MAP
Use the instructions that follow
this flowchart to perform the
Query active procedure.
links

Was problem Y
Clear the
link found?
link
N

Post the MPC Y End of the

card for link Did the link clear?
procedure
N

Is the link Y Problem Y Contact

up? present next level of
support
N N

Check MPC card End of

and link status procedure

Does MPC card Y RTS

Download MPC card
need to load MPC card and links
N

RTS RTS N Contact

SCAI link passed next level
Y of support
RTS Y End of Procedure
passed
N

Contact
next level of
support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-144 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-13 describes how to clear switch computer application interface

(SCAI) link problems.
Procedure 1-13
Clearing problems on the SCAI link

Step Action

CAUTION
If you clear a link, you will close communications on the link
in use. Issuing the CLEAR command from the SCAIX25
MAP level brings the session down. The link remains up.

At the MAP terminal, type >MAPCI;MTC;IOD;SCAIX25 and press the Enter key to access
the SCAIX25 MAP display level.

2 To post the link reported to have the problem, type >POST mpc# link# (where mpc# is the
number of the MPC where the link is associated and link# is the number of the link where the
problem is encountered), then press the Enter key

3 Check the MAP display for active links. The letter “L” identifies active links. To query
the active links, type >QUERY SESSION session# (where session# is the active session
number you query, from 0 to 59), then press the Enter key.
If the problem link is found, go to step 14.
If the problem link is not found, go to step 4.

4 To post the MPC card for that link to make sure that the link is up, type >IOD;IOC x;
CARD y (where x is the input/output controller shelf number where the MPC resides and y
is the number of the MPC card), then press the Enter key.
If the link is not up, go to step 5.
If the link is up but the problem continues, go to step 16.
If the link is up and the problem clears, step 17.

—sheet 1 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-145
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-13
Clearing problems on the SCAI link (continued)

Step Action

5 Check the status of the MPC and its link.

Example of a MAP display:

Card 7 Unit 10
User SYSTEM BOARD LINK0 LINK1 LINK2 LINK3
Status Ready COMACT UNEQ N/A UNEQ
OFFL

If the MAP display of the posted MPC card resembles the example display, go to step 6.
If the MAP display of the posted MPC card does not resemble the example display, go to
step 8.

6 To busy the link, type >BSY LINK n (where n is the link number) and press the Enter key.

7 To return the busied link to service, type >RTS LINK n (where n is the link number) and press
the Enter key.
If the RTS command passes, go to step 17.
If the RTS command fails, go to step 16.

8 Continue to check the status of the MPC and its link.

Example of a MAP display:

Card 7 Unit 10
User SYSTEM BOARD LINK0 LINK1 LINK2 LINK3
Status SysB NOLOAD UNEQ N/A UNEQ
OFFL

If the MAP display of the posted MPC card resembles the example display, go to step 9.
If the MAP display of the posted MPC card does not resemble the example display, go to
step 16.

9 To download the MPC card, type >DOWNLD mpc# (where mpc# is the number of the MPC
card) and press the Enter key.
Example of a MAP:

Card 7 Unit 10
User SYSTEM BOARD LINK0 LINK1 LINK2 LINK3
Status SysB DNLDED UNEQ N/A UNEQ OFFL

10 To busy the MPC card, type >BSY and press the Enter key.

—sheet 2 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-146 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-13
Clearing problems on the SCAI link (continued)

Step Action

11 To return the MPC card to service, type >RTS and press the Enter key.
If the RTS command passes, go to step 12.
If the RTS command fails, go to step 16.

12 To busy each link associated with the MPC card, type (for each link) >BSY LINK link#
(where link# is the number of the link you busy), then press the Enter key.

13 To return each link to service, type >RTS LINK link# (where link# is the number of the link
you return to service) and press the Enter key.
If the RTS command passes, go to step 17.
If the RTS command fails, go to step 16.

14 To clear the link, type >CLEAR SESSION session# (where session# is the session number
on the link you clear) and press the Enter key.

15 To respond to the prompt, type >YES and press the Enter key.
If the link clears, go to step 17.
If the link does not clear, go to step 16.

16 For additional help, contact the next level of support.

17 The procedure is complete.

—sheet 3 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-147
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

CMR data mismatch with CC

Application 1
There can be problems with softkeys on an Analog Display Services Interface
(ADSI) set. This procedure determines if a CLASS modem resource (CMR)
data mismatch with central control (CC) causes the problems.

Definition 1
A subscriber complaint indicates that no defined softkeys are present on the
ADSI set. A complaint also can indicate that the wrong softkeys were
downloaded to the ADSI set.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-14 provides steps and actions to resolve a CMR data mismatch
with CC. Figure 1-86 provides an overview of the procedure.

Note: The CMR card NT6X78 can go out of service in the active unit.
You can busy, replace, load, and return the CMR card to service. You do
not have to execute these operations on the whole unit.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-148 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-86
Summary of CMR data mismatch with CC

This flowchart summarizes the

Access the PM level procedure.
of the MAP and post
all PM units Use the instructions that follow
this flowchart to perform the
procedure.

Query for
defects

Does CMR DATA Query PM counters

Y
MISMATCH WITH CC and note number of
appear? CMR definers
N

Contact the next Access table

level of support SOFTKEY and
determine how many
1
softkeys are defined

Does number of
Y Busy the CMR
softkeys match
card in all PMs
number of CMR
definers?
N

Correct the entries RTS the CMR

in table SOFTKEY card in all PMs

Y Is RTS
End of procedure
successful?

Contact next level

of support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-149
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-14 describes how to determine if a CLASS modem resource

(CMR) data mismatch with central control (CC) causes the problems.
Procedure 1-14
Resolving CMR mismatch with CC

Step Action

1 At the MAP terminal, type >MAPCI;MTC;PM and press the Enter key to access the PM level
of the MAP.

2 To post all peripheral module (PM) units, type >POST pm_type ALL (where pm_type is the
PM type, either LGC, LTC, RCC, SMS, or SMU) and press the Enter key.

3 To check for fault indicators, type >QUERYPM FLT and press the Enter key.
If the response is CMR DATA MISMATCH WITH CC, go to step 4.
For any other response, go to step 10.

4 To use the QUERYPM command to determine the number of CMR definers, type >querypm
CNTRS and press the Enter key.
Example of a MAP response

Unsolicited MSG limit = 250, Unit 0 = 0, Unit 1 = 0.

Unit 0:
RAM Load: NLG32BU
ROM Load: XPMRKA02
CMR LOAD: CMR33AI5
CMR DEFINERS: 12
MP: 6X45BA/BB
SP: 6X45BA/BB
Unit 1:
RAM Load: NLG32BU
ROM Load: XPMRKA02
CMR LOAD: CMR33AI5
CMR DEFINERS: 12
MP: 6X45BA/BB
SP: 6X45BA/BB

Note: In this example, the number of CMR definers is 12.

5 To access table SOFTKEY, type >Table SOFTKEY and press the Enter key.

6 To use the COUNT command to display the number of softkeys defined, type >count and
press the Enter key.
If the number of softkeys matches number of CMR definers, go to step 8.
If the number of softkeys does not match number of CMR definers, go to step .

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-150 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-14
Resolving CMR mismatch with CC (continued)

Step Action

CAUTION
Loss of service
When data in table SOFTKEY is changed, all PMs with CMR
cards become in-service trouble (ISTb). CMR cards in the
office must be busied and returned to service. The cards
update the softkey definer information in the CMR memory.

Correct the entries in table SOFTKEY.

8 To busy all CMR cards, type >bsy PM CMR ALL (where CMR is an optional parameter that
means to busy only the card and ALL is an optional parameter that means to busy all PMs in
the office), then press the Enter key.

9 To return all CMR cards to service, type >RTS PM CMR ALL (where CMR is an optional
parameter that means to busy only the card and ALL is an optional parameter that means
busy all PMs in the office), then press the Enter key.
If the RTS command passes, go to step 11.
If the RTS command fails, go to step 10.

10 For additional help, contact the next level of support.

11 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-151
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting DRAM announcement trouble

Application 1
Use this procedure to correct digital recorded announcement machine
(DRAM) announcement problems.

Definition 1
NT1X76, NT1X77, or NT1X79 cards store DRAM phrases digitally. Each
card has a single trunk appearance. The DRAM controller is an NT1X75 card
and has a single trunk appearance.

The NT1X76 card stores phrases in programmable read-only memory

(PROM). You cannot record announcements again manually to correct
announcement problems associated with this card. You must replace the card.

The NT1X77 card stores phrases in random-access memory (RAM). The

NT1X79 card stores phrases in electrically erasable programmable read-only
memory (EEPROM). Record announcements again manually to correct
announcement problems associated with these cards.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-15 provides steps and actions to correct DRAM announcement
trouble. Figure 1-87 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-152 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-87
Summary of Correcting DRAM announcement trouble

This flowchart summarizes the

Seize the
procedure.
DRAM circuits
Use the instructions that follow
this flowchart to perform the
procedure.
Test all the
DRAM circuits

Replace card.
N
Passed? Refer to Card
Replacement
Procedures.
Y

NT1X77/79 Y Re-record
announcement phrases
defect?
N

Return the
DRAM circuits
to service

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-153
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-15 describes how to correct digital recorded announcement

machine (DRAM) announcement problems.
Procedure 1-15
Correcting DRAM announcement trouble

Step Action

DANGER
Loss of announcement services
This procedure removes the DRAM from service. Perform
this procedure during periods of low traffic.

At the MAP terminal, type >MAPCI;MTC;TRKS;TTP and press the Enter key to access the
TTP level of the MAP display.

2 To post the DRAM circuits, type >POST G DRAMdram_clli (where dram_clli is the
common language location identifier of the DRAM controller, either table DRAMS or table
CLLI), then press the Enter key.
Example input:
>POST G DRAM0
Example of a MAP response:

LAST CKTN = 4
POSTED CKT IDLED
SHORT CLLI IS: DRAM0
OK,CKT POSTED

3 To seize the circuit, type >SEIZE and press the Enter key.
Example of a MAP response:

POST 4 DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
ANN STM 0 0 DRAM0 0 SZD . .
P_IDL

Note: The first circuit in the posted set is always the controller card (NT1X75) trunk.

4 To move the next DRAM circuit into the control position, type >NEXT and press the Enter
key.

—sheet 1 of 6—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-154 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-15
Correcting DRAM announcement trouble (continued)

Step Action

5 Repeat step 3 and step 4 until you hold all the circuits in the posted set.

6 To post the DRAM circuits again, type >POST G DRAMdram_clli (where dram_clli is the
CLLI of the DRAM controller, either table DRAMS or table CLLI) and press the Enter key.
Example input:
>POST G DRAM0

Example of a MAP response:

LAST CKTN = 4
POSTED CKT IDLED
SHORT CLLI IS: DRAM0
OK,CKT POSTED

7 To test the circuit in the control position, type >TST and press the Enter key.
Example of a MAP response:

TEST OK
***+ TRK107 JAN19 13:12:16 2200 PASS DRAM0 0

If the TST command passes, go to step 10.

If the TST command fails, go to step 8.

8 To replace the card that corresponds to the circuit you tested, perform the correct procedure
in the Base/Telecom Card Replacement Procedures for Wireless Networks (411-3001-547).
Then return to this step.

9 To test the circuit, type >TST and press the Enter key.
Example of a MAP response:

TEST OK
***+ TRK107 JAN19 13:12:16 2200 PASS DRAM0 0

If the TST command passes, go to step 10.

If the TST command fails, go to step 31.

10 To move the next circuit into the control position, type >NEXT and press the Enter key.

—sheet 2 of 6—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-155
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-15
Correcting DRAM announcement trouble (continued)

Step Action

11 Repeat step 7 through step 10 for all the DRAM circuits in the posted set.
If one or more DRAM circuits fails a test, go to step 12.
If all DRAM circuits pass, go to step 32.

12 Determine if the announcement problem relates to NT1X77 or NT1X79 cards.

If the problem is associated with an NT1X77 or NT1X79 card, go to step 13.
If the problem is not associated with an NT1X77 or NT1X79 card, go to step 31.

13 To access the DRAM recording utility, type >DRAMREC and press the Enter key.

14 To connect an idled (IDL) headset trunk to the DRAM controller circuit, type >CONNECT
dram_no hset_clli member_no (where dram_no is the number of the DRAM controller,
hset_clli is the CLLI of the headset trunk, and member_no is the member number assigned
to the headset trunk), then press the Enter key.
Example input:
>CONNECT 0 HSET 0

—sheet 3 of 6—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-156 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-15
Correcting DRAM announcement trouble (continued)

Step Action

15 To display the DRAM phrases on the defective card, type >DISPLAY dram_no card_no
(where dram_no is the member number of the DRAM controller and card_no is the number of
the defective DRAM card in table DRAMS), then press the Enter key.
Example input:
>DISPLAY 0 1

Example or a MAP response:

CARD 1 PROM SPACE: MAX CONTIG 0 TOTAL 0

PHRASE_EXT PHRASE_INT LENGTH

---------- ---------- ------
ENG1 48 1
ENG2 49 1
ENG3 50 1
ENG4 51 1
ENG5 52 1
ENG6 53 1
ENG7 54 1
ENG8 55 1
ENG9 56 1
ENG0 47 1
NCAENG 40 10
PSPDENG 41 9
VCAENG 42 13
EA3ENG 43 10
BLKDNENG 44 7
NOD1ENG 45 11

Note: Refer to the Hardware Description Manual Reference Manual to understand the
DRAM phrases listed above.

If the system does not list phrases, go to step 16.

If the system lists phrases, go to step 22.

16 Obtain a list of phrases on the NT1X77 or NT1X79 card from your office records.

17 To record the phrase, type >RECORD phrase_ext length (where phrase_ext is the name of
the phrase and length is the length of the phrase in seconds), then press the Enter key.
Example input:
>RECORD VCAENG 10

—sheet 4 of 6—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-157
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-15
Correcting DRAM announcement trouble (continued)

Step Action

18 Make the announcement after three prompt tones. Speak into the receiver.

19 To play back the phrase, type >PLAYBACK dram_no phrase_ext (where dram_no is the
member number of the DRAM controller and phrase_ext is the name of the phrase you want
to play back), then press the Enter key.
Example input:
>PLAYBACK 0 VCAENG

If the phrase is correct, go to step 20.

If the phrase is incorrect, go to step 31.

20 Repeat steps step 17 through step 19 to record the phrases on the NT1X77 or NT1X79 card.
When these steps are complete, go to step 21.

21 To quit DRAMREC, type >QUIT and press the Enter key.

Go to step 26.

22 To play back one of the defective phrases, type >PLAYBACK dram_no phrase_ext (where
dram_no is the member number of the DRAM controller and phrase_ext is the name of the
phrase you want to play back), then press the Enter key.
Example input:
>PLAYBACK 0 VCAENG

23 Listen to the phrase on the headset.

24 Repeat step 21and step 22 for all the phrases.

When you complete these steps, go to step 25.

25 Determine if an announcement problem exists.

If announcement trouble is present, go to step 16.
If announcement trouble is not present, go to step 26.

26 To disconnect the headset trunk to the DRAM controller circuit, type >DISCONNECT
dram_no hset_clli member_no (where dram_no is the number of the DRAM controller,
hset_clli is the CLLI of the headset trunk in table CLLI, and member_no is the member
number assigned to the headset trunk in table TRKMEM), then press the Enter key.
Example input:
>DISCONNECT 0 HSET 0

—sheet 5 of 6—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-158 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-15
Correcting DRAM announcement trouble (continued)

Step Action

27 To post the DRAM circuits again, type >POST G dram_clli (where dram_clli is the CLLI of
the DRAM controller, either table DRAMS or table CLLI), then press the Enter key.
Example input:
>POST G DRAM0

Example of a MAP response:

LAST CKTN = 4
POSTED CKT IDLED
SHORT CLLI IS: DRAM0
OK,CKT POSTED

28 To return the circuit in the control position to service, type >RTS and press the Enter key.

29 To move the next circuit into the control position, type >NEXT and press the Enter key.

30 Repeat steps step 28 and step 29 for all the posted DRAM circuits.
When the steps are complete, go to step 32.

31 For additional help, contact the next level of support.

32 The procedure is complete.

—sheet 6 of 6—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-159
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting DRAM sit tone trouble

Application 1
Use this procedure to test the output decibel levels for the sit tones of a digital
recorded announcement machine (DRAM). This procedure also corrects
tones that are out of specification. The output decibel levels for sit tones are
-13 dB (+/- 1.5 dB).

Note: The decibel levels do not always show a continuous value because
three different tones comprise sit tones.

Definition 1
NT1X76, NT1X77, or NT1X79 cards store DRAM sit tones digitally. Each
card has a single trunk appearance.

The NT1X76 card stores sit tones in programmable read-only memory

(PROM). You cannot correct announcement problems related to this card.
You must replace the card.

The NT1X77 card stores sit tones in random-access memory (RAM). The
NT1X79 stores tones in electrically erasable programmable read-only
memory (EEPROM). To correct problems with the output level of these
cards, load the sit tones again.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-16 provides steps and actions to correct DRAM sit tone trouble.
Figure 1-88 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-160 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-88
Summary of Correcting DRAM sit tone trouble

This flowchart summarizes the

procedure.

Measure sit Use the instructions that follow

tone output this flowchart to perform the
decibel levels procedure.

Replace card.
Are values N Y Refer to Card
within N1X76 card?
Replacement
tolerances?
Procedures.
Y N

Re-record sit Measure sit

tones tone output
decibel levels

Y Are values
within
tolerances?

End Contact next

level of support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-161
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-16 describes how to test the output decibel levels for the sit tones
of a digital recorded announcement machine (DRAM).
Procedure 1-16
Correcting DRAM sit tone trouble

Step Action

DANGER
Loss of announcement services
This procedure removes the DRAM from service. Perform this
procedure only during periods of low traffic.

At the MAP terminal, type >MAPCI;MTC;TRKS;TTP;MANUAL and press the Enter key to
access the Manual level of the MAP display.

2 To post the DRAM circuits, type >POST G DRAMdram _clli (where dram_clli is the common
language location identifier of the DRAM controller, either table DRAMS or table CLLI), then
press the Enter key.
Example input:
>POST G DRAM0

Example of MAP response:

LAST CKTN = 4
POSTED CKT IDLED
SHORT CLLI IS: DRAM0
OK,CKT POSTED

3 To access the DRAM recording function, type >DRAMREC and press the Enter key.

—sheet 1 of 5—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-162 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-16
Correcting DRAM sit tone trouble (continued)

Step Action

4 To display the DRAM phrases on the defective card, type >DISPLAY dram_no card_no
(where dram_no is the member number of the DRAM controller and card_no is the number of
the defective DRAM card in table DRAMS), then press the Enter key.
Example input:
>DISPLAY 0 1

Example of MAP response:

CARD 1 PROM SPACE: MAX CONTIG 0 TOTAL 0

PHRASE_EXT PHRASE_INT LENGTH

---------- ---------- ------
SIT1 8 2
SIT2 9 2
SIT3 10 2
SIT4 11 2
SIT5 12 2
SIT6 13 2
SIT7 14 2
SIT8 15 2
SIT9 16 2
SIT10 17 2
SIT11 18 2
SIT12 19 2
SIT13 20 2
SIT14 21 2
SIT15 22 2
SIT16 23 2
SIT17 24 2
SIT18 25 2
SIT19 26 2
SIT20 27 2

Note: Refer to the Hardware Description Manual Reference Manual to understand the
preceding list of DRAM phrases.

5 Record defective sit tones.

—sheet 2 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-163
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-16
Correcting DRAM sit tone trouble (continued)

Step Action

6 To connect an idled (IDL) headset trunk to the DRAM controller circuit, type >CONNECT
dram_no hset_clli member_no (where dram_no is the number of the DRAM controller,
hset_clli is the CLLI of the headset trunk in table CLLI, and member_no is the assigned
member number of the headset trunk in table TRKMEM), then press the Enter key.
Example input:
>CONNECT 0 HSET 0

7 To play back the phrase, type >PLAYBACK dram_no phrase_ext (where dram_no is the
member number of the DRAM controller and phrase_ext is the name of the sit tone you want
to test), then press the Enter key.
Example input:
>PLAYBACK 0 SIT1

8 To disconnect the headset trunk to the DRAM controller circuit, type >DISCONNECT
dram_no hset_clli member_no (where dram_no is the number of the DRAM controller,
hset_clli is the CLLI of the headset trunk in table CLLI, and member_no is the assigned
member number of the headset trunk in table TRKMEM) and press the Enter key.
Example input:
>DISCONNECT 0 HSET 0

9 To measure the loss (to show the output decibel level), type >LOSS and press the
Enter key.
Example of a MAP response:

POST 5 DELQ BUSYQ DIG

TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
ANN MTM 4 0 DRAM0 0 SZD . . LVM –13.8
TTT 0 P_IDL R

Note: The output decibel level of the sit tone is under the RESULT column of the MAP
response.

10 Note the sit tone output decibel level.

—sheet 3 of 5—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-164 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-16
Correcting DRAM sit tone trouble (continued)

Step Action

11 To release DRAM from test connection, type >RLS and press the Enter key.
Example of a MAP response:

POST 5 DELQ BUSYQ DIG

TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
ANN MTM 4 0 DRAM0 0 IDL . .

12 Repeat steps step 6 to step 11, as needed, then return to this step.

13 Determine if the sit tones have an output decibel level of -13 dB (+/- 1.5 dB).
If each sit tone has an output decibel level of -13 dB, go to step 22.
If any sit tone does not have an output decibel level of -13 dB, go to step 14.

14 Determine which type of card the system uses.

If the card is an NT1X76 card, go to step 15.
If the card is an NT1X77 or NT1X79 card, go to step 19.

15 To replace the NT1X76 card, perform the correct procedure in the Base/Telecom Card
Replacement Procedures for Wireless Networks (411-3001-547). Complete the procedure
and return to this step.

16 To test the circuit in the control position, type >TST and press the Enter key.
Example of a MAP response:

TEST OK
***+ TRK107 JAN19 13:12:16 2200 PASS DRAM0 0

If the TST command passes, go to step 17.

If the TST command fails, go to step 24.

17 Repeat step 6 through step 11, the return to this step.

18 Determine if each sit tone has an output decibel level of -13 dB (+/- 1.5 dB).
If each sit tone has an output decibel level of -13 dB, go to step 22.
If any sit tone does not have an output decibel level of -13 dB, go to step 24.

—sheet 4 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-165
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-16
Correcting DRAM sit tone trouble (continued)

Step Action

19 To load the sit tones on the DRAM, type >SITLOAD dram_no (where dram_no is the
member number of the DRAM controller) and press the Enter key.
MAP response:

SITDATA HAS BEEN SUCCESSFULLY LOADED

20 Repeat step 6 through step 12 to test all the sit tones, then return to this step.

21 Determine if each sit tone has an output decibel level of -13 dB (+/- 1.5 dB).
If each sit tone has an output decibel level of -13dB, go to step 22.
If any sit tone does not have an output decibel level of -13 dB, go to step 24.

22 To quit DRAMREC, type >QUIT and press the Enter key.

23 To return the circuit in the control position to service, type >RTS and press the Enter key.
When the circuits return to service, go to step 25.

24 For additional help, contact the next level of support.

25 The procedure is complete.

—sheet 5 of 5—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-166 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting EDRAM voice file problems

Application 1
Use this procedure to correct voice file problems for an enhanced digitally
recorded announcement machine (EDRAM).

Definition 1
A lack of announcements or corrupt announcements characterize EDRAM
problems.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-17 provides steps and actions to correct EDRAM voice file
problems. Figure 1-89 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-167
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-89
Summary of Correcting EDRAM voice file problems

This flowchart summarizes the

Test DTM
procedure.

Use the instructions that follow

this flowchart to perform the
procedure.
Y Load the DTM
Passed?
voice files

Load the DTM

N
Passed?

Return the DTM

to service

Test the DTM N

Passed?

End Contact next

level of support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-168 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-17 describes how to correct voice file problems for an enhanced
digitally recorded announcement machine (EDRAM).
Procedure 1-17
Correcting EDRAM voice file problems

Step Action

DANGER
Loss of announcement services
This procedure removes the EDRAM from service. Perform
this procedure during periods of low traffic.

At the MAP terminal, type >MAPCI;MTC;PM and press the Enter key to access the PM level
of the MAP display.

2 To post the digital trunk module (DTM), type >POST DTM dtm_no (where dtm_no is the
number of the DTM) and press the Enter key.
Example of a MAP response:

DTM 4 InSv

3 To manually busy the DTM, type >BSY and press the Enter key.

4 To test the DTM, type >TST and press the Enter key.
If the TST command passes, go to step 5.
If the TST command fails, go to step 17.

5 To access the TTP level of the MAP display, type >TRKS;TTP and press the Enter key.

6 To create a posted set of DTM circuits, type >POST TM DTM dtm_no (where dtm_no is the
number of affected DTM normally indicated by a log or an alarm) and press the Enter key.
Example of a MAP response:

POST 7 DELQ BUSYQ DIG

TTP 6–004
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
ANN DTM 4 2 MCA 2 IDL

—sheet 1 of 6—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-169
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-17
Correcting EDRAM voice file problems (continued)

Step Action

7 To manually busy the DTM circuit in the control position, type >BSY and press the Enter key.
Example of a MAP response:

POST 7 DELQ BUSYQ DIG TTP 6–004

CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
ANN DTM 4 2 MCA 2 MB

8 To post the next DTM circuit, type >NEXT and press the Enter key.

9 Repeat step 7 and step 8 until all the posted DTM circuits are busied.

10 To access table EDRAMINV, type >TABLE EDRAMINV and press the Enter key.
Example of a MAP response:

TABLE: EDRAMINV

11 To list all the DTMs, type >LIST ALL and press the Enter key.
Example of a MAP response:
TOP
EDRAMNM TUPINFO
–––––––––––––––––––––––––––––––––––––––
DTM 1 0 CTRL MTM 4 10
DTM 1 1 ANN ECLS20AP
DTM 1 3 ANN ECLS20AQ
DTM 1 5 ANN ECLS20AR
DTM 1 7 ANN ECLS20AS
DTM 2 0 CTRL MTM 4 12
DTM 2 1 ANN ECLS20AT
DTM 2 3 ANN ECLS20AU
DTM 2 5 ANN ECLS20AV
DTM 2 7 ANN ECLS20AW
DTM 3 0 CTRL MTM 4 14
DTM 3 1 ANN ECLS10AJ
DTM 3 3 ANN ECLS10AK
DTM 3 5 ANN ECFRA0AM
DTM 4 0 CTRL MTM 0 14
DTM 4 1 ANN ESTD0AA
DTM 5 0 CTRL MTM 1 14
BOTTOM

—sheet 2 of 6—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-170 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-17
Correcting EDRAM voice file problems (continued)

Step Action

12 Record the DTM that contains the defective announcements (ANN).

13 To leave table EDRAMINV, type >LEAVE and press the Enter key.

14 To access the PM level of the MAP display, type >PM and press the Enter key.

15 To post the affected DTM, type >POST DTM dtm_no (where dtm_no is the number of the
affected DTM) and press the Enter key.
Example of a MAP response:

DTM 4 InSv

16 To load the DTM, type >LOADPM ANN and press the Enter key.

Note: The LOADPM ANN command downloads the EDRAM voice files.

Example of a MAP response:

DTM 4 LoadPM Passed

If the LOADPM command passes, go to step 29.

If the LOADPM command fails, go to step 36.

17 To access the TTP level of the MAP display, type >TRKS;TTP and press the Enter key.

18 To create a posted set of the DTM circuits, type >POST TM DTM dtm_no (where dtm_no is
the number of the affected DTM, as indicated by a log or an alarm), then press the Enter key.
Example of a MAP response:

POST 7 DELQ BUSYQ DIG

TTP 6–004
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
ANN DTM 4 2 MCA 2 IDL

—sheet 3 of 6—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-171
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-17
Correcting EDRAM voice file problems (continued)

Step Action

19 To manually busy the DTM circuit in the control position, type >BSY and press the Enter key.
Example of a MAP response:

POST 7 DELQ BUSYQ DIG

TTP 6–004
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
ANN DTM 4 2 MCA 2 MB

20 To post the next DTM circuit, type >NEXT and press the Enter key.

21 Repeat step 19 and step 20 until all the posted DTM circuits are busied.

22 To access table EDRAMINV, type >TABLE EDRAMINV and press the Enter key.
Example of a MAP response:

TABLE: EDRAMINV

23 To list all the DTMs, type >LIST ALL and press the Enter key.
Example of a MAP response:

TOP
EDRAMNM TUPINFO
–––––––––––––––––––––––––––––––––––––––
DTM 1 0 CTRL MTM 4 10
DTM 1 1 ANN ECLS20AP
DTM 1 3 ANN ECLS20AQ
DTM 1 5 ANN ECLS20AR
DTM 1 7 ANN ECLS20AS
DTM 2 0 CTRL MTM 4 12
DTM 2 1 ANN ECLS20AT
DTM 2 3 ANN ECLS20AU
DTM 2 5 ANN ECLS20AV
DTM 2 7 ANN ECLS20AW
DTM 3 0 CTRL MTM 4 14
DTM 3 1 ANN ECLS10AJ
DTM 3 3 ANN ECLS10AK
DTM 3 5 ANN ECFRA0AM
DTM 4 0 CTRL MTM 0 14
DTM 4 1 ANN ESTD0AA
DTM 5 0 CTRL MTM 1 14
BOTTOM

—sheet 4 of 6—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-172 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-17
Correcting EDRAM voice file problems (continued)

Step Action

24 Record the maintenance trunk module (MTM) that contains the defective DTM.

Note: The defective DTM (DTM 4) is in MTM 0 in the example used in this procedure.

25 To leave table EDRAMINV, type >LEAVE and press the Enter key.

26 At the MAP terminal, type >PM and press the Enter key to access the PM level of the MAP.

27 To post the affected DTM, type >POST DTM dtm_no (where dtm_no is the number of the
affected DTM) and press the Enter key.
Example of a MAP response:

DTM 4 InSv

28

CAUTION
Loss of recording device service
EDRAM files require 15 minutes to load from tape or disk.
Before you use the LOADPM command, make sure the
recording devices are not required for higher priority tasks.

To load the DTM, type >LOADPM and press the Enter key.

Note: The LOADPM command downloads the EDRAM application firmware and the
voice files.

Example of a MAP response:

DTM 4 LoadPM Passed

29 To return the DTM to service, type >RTS and press the Enter key.
Example of a MAP response:

DTM 4 Rts Passed

OK.

—sheet 5 of 6—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-173
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-17
Correcting EDRAM voice file problems (continued)

Step Action

30 To test the DTM, type >TST and press the Enter key.
If the TST command passes, go to step 31.
If the TST command fails, go to step 36.

31 To access the TTP level of the MAP, type >MAPCI;MTC;TRKS;TTP and press the
Enter key.

32 To post a DTM circuit, type >POST TM DTM dtm_no (where dtm_no is the number of the
affected DTM normally indicated by a log or an alarm) and press the Enter key.
Example of a MAP response:

POST 7 DELQ BUSYQ DIG

TTP 6–004
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
ANN DTM 4 2 MCA 2 MB

33 To return the posted DTM circuit to service, type >RTS and press the Enter key.
Example of a MAP response:

POST 7 DELQ BUSYQ DIG

TTP 6–004
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
ANN DTM 4 2 MCA 2 IDL

34 To post the next DTM circuit, type >NEXT and press the Enter key.

35 Repeat step 33 and step 34 until all the DTM circuits return to service.
When all circuits return to service, go to step 37.

36 For additional help, contact the next level of support.

37 The procedure is complete.

—sheet 6 of 6—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-174 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting enhanced network load entries

Application 1
Use this procedure to verify and correct the entries for enhanced network
(ENET) automatic system recovery.

Definition 1
ENET entries can become corrupt after a system failure. This procedure
corrects the automatic system recovery of the ENET data entries.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-18 provides steps and actions to correct enhanced network load
entries. Figure 1-90 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-175
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-90
Summary of Correcting enhanced network load entries

Check table This flowchart summarizes the

ENINV for procedure.
latest file name
Use the instructions that follow
this flowchart to perform the
Check table procedure.
PMLOADS for
device name
and directory

N Copy file from

Image file backup tape
on SLM?

Correct entries
in table
PMLOADS

Correct
entries in
table ENINV

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-176 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-18 describes how to verify and correct the entries for enhanced
network (ENET) automatic system recovery.
Procedure 1-18
Correcting enhanced network load entries

Step Action

1 At the MAP terminal, type >MAPCI;MTC;NET and press the Enter key to access the NET
level of the MAP display.

2 To access table ENINV, type >TABLE ENINV and press the Enter key.

3 To display all the tuples in table ENINV, type >LIST ALL and press the Enter key.
Example of a MAP response:

FRPOS0 SHELF0 LOAD0 MSCARD1 FLOOR1 ROW1 FRPOS1 SHELF1 LOAD1

––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5 39 ENC34BB 8 0 A 5 13 ENC34BB

Note: Every equipped ENET shelf has a corresponding tuple.

4 Record the file names that appear under the LOAD0 and LOAD1 headers for each tuple.

Note: In the example in step 3, ENC34BB is the latest image file.

5 To exit table ENINV, type >QUIT and press the Enter key.

6 To access table PMLOADS, type >TABLE PMLOADS and press the Enter key.

7 To find the latest image file, type >POSITION file_name (where file_name is the name of the
latest image file recorded in step 4) and press the Enter key.
Example of a MAP response:

ENC34BB S01DISLOADS

If the latest image file is present, go to step 9.

If the latest image file is present, go to step 8.

8 To find other file names in table ENINV, type >POSITION file_name (where file_name is
another image file name) and press the Enter key.

9 Record the device and volume names associated with the image file.

—sheet 1 of 6—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-177
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-18
Correcting enhanced network load entries (continued)

Step Action

10 To exit table PMLOADS, type >QUIT and press the Enter key.

11 To access the disk utility level, type >DISKUT and press the Enter key.

12 To list the volumes on the device specified in table PMLOADS, type >LISTVOL
Sslm_numberD (where slm_number is 00 or 01) and press the Enter key.

13 Record the name of the volume present in table PMLOADS.

14 To list the files on the volume, type >LISTFL disk_volume_name (where

disk_volume_name is the name of the SLM disk, either S00D or S01D, and the name of the
volume that contains the image file), then press the Enter key.
Example input:
>LISTFL S00DIMAGE1

Example of a MAP response:

File information for volume S00DIMAGE1:

{NOTE: 1 BLOCK = 512 BYTES }
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
LAST FILE O R I O FILE NUM OF MAX FILE NAME
MODIFY CODE R E T P SIZE RECORDS REC
DATE G C O E IN IN LEN
C N BLOCKS FILE
–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
930215 0 I F 12744 6372 1020 930215_CM
930215 0 I F 188180 94090 1020 930215_MS
930212 0 O F 13460 6730 1020 APX35CG
930212 0 O F 7154 3577 1020 ERS35CG
930216 0 O F 33936 16968 1020 FPX35CG
930216 0 O F 5334 2667 1020 LRC35CG
930215 0 O F 5334 2667 1020 LCC35CG
930129 0 O F 12 24 256 ASN1UI$LD
920109 0 I F 5464 2732 1020 LRS35CD
930212 0 I F 9104 4552 1020 LPX35CG
930212 0 I F 13432 7160 1024 930212_CM
930212 0 I F 189272 93136 1024 930212_MS

Note: In the example above, the FILE ORG, FILE CODE, REC TYPE, and FILE STATUS
columns of the MAP display do not appear.

15 Record the latest ENET image file name.

—sheet 2 of 6—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-178 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-18
Correcting enhanced network load entries (continued)

Step Action

16 Locate the latest ENET image file. Use the information from the system load module (SLM)
and tables ENINV and PMLOADS.
If the latest image file is present on the SLM, go to step 29.
If the latest image file is present in tables ENINV or PMLOADS, go to step 17.

17 Obtain the latest backup tape that contains an ENET image.

18 At the SLM, insert the backup tape in the correct SLM tape drive unit.

19 At the MAP terminal, type >IT device_name (where device_name is S00T if you are working
on SLM 0, or S01T if you are working on SLM 1), then press the Enter key to mount the tape.

20 To list the files on the backup tape, type >LISTFL device_name (where device_name is
either S00T or S01T, as entered in step 19) and press the Enter key.

21 Record the name of the latest ENET image file.

22

CAUTION
Risk of service degradation
A date stamp on a file name prevents the download of patches
to the system. If the image file name has a date stamp, remove
the date stamp, when you copy the image file name from tape
to disk.

To copy the file from the tape to the disk, type >RESTORE FILE disk_volume_name (where
disk_volume_name is the name of the SLM disk, either S00D or S01D, and the name of the
Volume that contains the image file), then press the Enter key.

23 List the files to confirm that the ENET image file is on the volume. Type >LISTFL
disk_volume_name (where disk_volume_name is the name of the SLM disk, either S00D or
S01D, and the name of the volume that contains the image file), then press the Enter key.

24 To eject the tape, type >EJECTTAPE and press the Enter key.

25 At the SLM, remove and store the tape from the SLM.

26 At the MAP terminal, find an expired image file on the SLM disk.
If the SLM disk contains an out-of-date image file, go to step 27.
If the SLM disk does not contain an out-of-date image file, go to step 29.

—sheet 3 of 6—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-179
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-18
Correcting enhanced network load entries (continued)

Step Action

27 To list the files on the volume to identify the software for the system, type >LISTFL
disk_volume_name (where disk_volume_name is the name of the SLM disk, either S00D or
S01D, and the name of the volume that contains the image file), then press the Enter key.

28 To delete the expired file, type >DELETEFL old_file_name (where old_file_name is the old
image file name) and press the Enter key.

29 To exit the disk utility level, type >QUIT and press the Enter key.

30 Determine if the differences between the table information and the file and volume of the
SLM disk cause errors.
If the errors are in table PMLOADS only, go to step 31.
If the errors are in table PMLOADS and table ENINV, go to step 31.
If the errors are in table ENINV only, go to step 45.

31 To access table PMLOADS, type >TABLE PMLOADS and press the Enter key.
MAP response:

TABLE: PMLOADS

32 Determine the nature of the error.

If the error is a device name or volume name only that are not correct, go to step 33.
If the error is an image file name only that is not correct, go to step 36.
If the error is an image file name, device name, and volume name that are not correct, go to
step 39.

33 To access the tuple that has the wrong device name or volume name, type >POSITION
file_name (where file_name is the latest ENET image file name from step 15) and press the
Enter key.

34 To change the wrong device name or volume name to the correct name, type >CHANGE
DEV Sdisk_volume_name (where disk_volume_name is the name of the SLM disk, either
S00D or S01D, and the name of the volume that contains the image file), then press the
Enter key.
Example of a MAP response:

TUPLE TO BE CHANGED:
ENC34BB S01DISLOADS
ENTER Y TO CONFIRM, N TO REJECT, OR E TO EDIT

—sheet 4 of 6—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-180 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-18
Correcting enhanced network load entries (continued)

Step Action

35 To confirm the command, type >Y and press the Enter key.
MAP response:

TUPLE CHANGED

Go to step 43.

36 To access the tuple that has the wrong image file name, type >POSITION invalid_file_name
(where invalid_file_name is the wrong ENET image file name) and press the Enter key.

37 To change the image file name, type >CHANGE LOADNAME

file_name (where file_name is the latest ENET image file name) and press the Enter key.
Example of a MAP response:
TUPLE TO BE CHANGED:
EN34BB S01DISLOADS
ENTER Y TO CONFIRM, N TO REJECT, OR E TO EDIT

38 To confirm the command, type >Y and press the Enter key.
MAP response:

TUPLE CHANGED

Go to step 43.

39 To add the latest image file name to the table, type >ADD new_file_name
Sdisk_volume_name (where new_file_name is the latest image file name and
disk_volume_name is the name of the SLM disk, either S00D or S01D, and the name of the
volume that contains the image file), then press the Enter key.

40 To search for any expired image file names, type >POSITION old_file_name
disk_volume_name (where old_file_name is the name of the out-of-date file and
disk_volume_name is the name of the SLM disk, either S00D or S01D, and the name of the
volume containing the image file), then press the Enter key.
Example of a MAP response:

ENC34BB S01DISLOADS

—sheet 5 of 6—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-181
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-18
Correcting enhanced network load entries (continued)

Step Action

41 To delete the expired file, type >DELETE and press the Enter key.
Example of a MAP response:

TUPLE TO BE DELETED:
ENC34BB S01DISLOADS
ENTER Y TO CONFIRM, N TO REJECT, OR E TO EDIT

42 To confirm the command, type >Y and press the Enter key.
MAP response:

TUPLE DELETED

43 To exit table PMLOADS, type >QUIT and press the Enter key.

44 Determine if errors are present in table ENINV as noted in step 30.

If errors are present in table ENINV, go to step 45.
If errors are not present in table ENINV, go to step 50.

45 To access table ENINV, type >TABLE ENINV and press the Enter key.

46 To access the tuple with a load file name that is not correct, type >POSITION tuple_number
(where tuple_number specifies the tuple number, starting at 1) and press the Enter key.

47 To change the load file name, type >CHANGE LOAD plane_number new_file_name
(where plane_number is the correct enhanced network plane number, either 0 or 1, and
new_file_name is the correct load file name), then press the Enter key.

48 Determine if more tuples require change.

If more tuples are present, go to step 46.
If no more tuples are present, go to step 49.

49 To exit table ENINV, type >QUIT and press the Enter key.

50 The procedure is complete.

—sheet 6 of 6—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-182 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting locked-out trunks

Application 1
Use this procedure to correct locked-out (LO) trunk circuits.

Definition 1
An LO trunk circuit seizes at the far end. The trunk is out of service. The
trunk alarm threshold of the office determines if an LO trunk circuit produces
an alarm. The alarm appears under the Trks alarm header of the MAP.
TRK110 logs identify LO trunks.

LO trunk circuits can cause EX, G, GC and GM trunk alarms.

For procedures to clear a trunk alarm, see the Base/Telecom Alarm Clearing
and Monitoring Procedures for Wireless Networks (411-3001-543).

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-19 provides steps and actions to correct locked-out trunks.
Figure 1-91 provides an overview of the procedure.

Note: This procedure can require you to work together with the operating
company personnel at the office at the far end of the trunk.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-183
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-91
Summary of Correcting locked-out trunks

This flowchart summarizes the

Post a set of LO procedure.
trunk circuits
Use the instructions that follow
this flowchart to perform the
procedure.
Send an
ONOFFHK signal
on a trunk circuit

Other LO
trunk circuits Y
in posted set?
N

All trunk Far-end office to

N
circuits now return trunk to
idle (IDL)? service
Y

Y
Passed?

End Contact next

level of support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-184 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-19 describes how to correct locked-out (LO) trunk circuits.

Procedure 1-19
Correcting locked-out trunks

Step Action

1 At the MAP terminal, type >MAPCI;MTC;TRKS;TTP;MANUAL and press the Enter key to
access the MANUAL level of the MAP display.

2 To post all LO trunk circuits, type >POST A LO and press the Enter key.

Note: The system displays only one LO trunk circuit. The system queues the rest of the LO
trunk circuits in the posted set.

3 To send an on-hook and off-hook signal on the circuit, type >SGNL ONOFFHK and press the
Enter key.
Example of a MAP response:

POST LO DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
2W LTC 4 11 1 SPRINT1 1 SZD + .
P_LO R

4 To release the circuit, type >RLS and press the Enter key.
Example of a MAP response:

STATE CHANGED

5 To return the trunk circuit to service, type >RTS and press the Enter key.
Example of a MAP response:

POST LO DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
2W LTC 4 11 1 SPRINT1 1 IDL

If the trunk state is IDL, go to step 9.

If the trunk state is anything else, go to step 6.

6 To force the release of the trunk circuit, type >FRLS and press the Enter key.

—sheet 1 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-185
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-19
Correcting locked-out trunks (continued)

Step Action

7 To return the trunk circuit to service, type >RTS and press the Enter key.
Example of a MAP response:

POST LO DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
2W LTC 4 11 1 SPRINT1 1 IDL

If the trunk state is IDL, go to step 9.

If the trunk state is anything else, go to step 8.

8 Record the trunk circuit that did not return to service.

9 Determine if other LO trunk circuits in the posted set need return to service.
If more LO trunk circuits are present, go to step 10.
If more LO trunk circuits are not present, go to step 11.

10 To move the next circuit into the control position, type >NEXT and press the Enter key.
Go to step 3.

11 Determine if LO trunk circuits are present that cannot return to service.

If all LO trunk circuits return to service, go to step 12.
If any LO trunk circuit does not return to service, go to step 14.

12 Contact the far-end offices of the recorded LO trunk circuits in step 8.

13 Instruct the maintenance personnel at the far end office to return the LO trunk circuits to
service.
If the far-end office returned the LO trunk circuits to service, go to step 15.
If the far-end office did not return the LO trunk circuits to service, go to step 14.

14 For additional help, contact the next level of support.

15 The procedure is complete.

—sheet 2 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-186 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting metallic test access problems

Application 1
Use this procedure to correct metallic test access (MTA) problems.

The reasons for MTA problems are:

• a defective NT3X09 card
• a defective NT2X50 control card and an NT2X46 minibar card

Definition 1
MTA is a hardware device that provides metal connections between test
access points. An example of the device is subscriber line circuits in a digital
switching center. MTA also provides connections with different types of test
equipment.

Action 1
Procedure 1-20 provides steps and actions to correct metaqllic test access
problems. Figure 1-92 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-187
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-92
Summary of Correcting metallic test access problems

Test the MTA This flowchart summarizes the

procedure.

Use the instructions that follow

this flowchart to perform the
procedure.
Y
Passed?

N
Replace card.
Refer to Card
Replacement
Procedures

Test the MTA

Y
Passed?

N
Contact next End
level of support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-188 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-20 describes how to correct metallic test access (MTA)

problems.
Procedure 1-20
Correcting metallic test access problems

Step Action

CAUTION
Possible equipment damage or service interruption
Proceed only if a step in a maintenance procedure directed you
to this procedure. Use of this procedure separately can cause
equipment damage or service interruption.

DANGER
Loss of maintenance services
This procedure seizes the MTA circuit. When the MTA circuit
seizes, a loss of associated metallic test unit (MTU) and line
test unit (LTU) service occurs. Perform this procedure when
traffic is low and a schedule for automatic line testing (ALT) is
not present

At the MAP terminal, determine the type of MTA design that is defective.
If the defective design is an NT3X09 card, go to step 2.
If the defective design is an NT2X50 control card and an NT2X46 minibar card, go to step 4.

2 To replace the NT3X09 card, perform the correct procedure in the Base/Telecom Card
Replacement Procedures for Wireless Networks (411-3001-547). Complete the procedure
and return to this step.

3 To test the MTA circuit, type >TST and press the Enter key.
Example of a MAP response:

TEST OK
+ TRK107 MAY10 12:09:27 4400 PASS
CKT MTADRIVER 0

If the TST command passes, go to step 10.

If the TST command fails, go to step 11.

—sheet 1 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-189
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-20
Correcting metallic test access problems (continued)

Step Action

4 To replace the NT2X50 card, perform the correct procedure in the Base/Telecom Card
Replacement Procedures for Wireless Networks (411-3001-547). Complete the procedure
and return to this step.

5 To test the MTA circuit, type >TST and press the Enter key.
If the TST command passes, go to step 10.
If the TST command fails, go to step 6.

6 To replace the new NT2X50 card with the old NT2X50 card, perform the correct procedure in
the Base/Telecom Card Replacement Procedures for Wireless Networks (411-3001-547).
Complete the procedure and return to this step.

Note: The old NT2X50 card and the old NT2X46 card are now in the shelf.

7 To replace the NT2X46 card, perform the correct procedure in the Base/Telecom Card
Replacement Procedures for Wireless Networks (411-3001-547). Complete the procedure
and return to this step.

Note: The old NT2X50 card and a new NT2X46 card are now in the shelf.

8 At the MAP terminal, type >TST and press the Enter key to test the MTA circuit.
If the TST command passes, go to step 9.
If the TST command fails, go to step 11.

9 To return the MTA card to service, type >RTS and press the Enter key.

10 To release the MTA circuit, type >RLS and press the Enter key.
Go to step 12.

11 For additional help, contact next level of support.

12 The procedure is complete. Return to the main procedure that sent you to this procedure.
Continue as directed.

—sheet 2 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-190 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting metallic test unit problems

Application 1
Use this procedure to correct metallic test unit (MTU) problems.

When MTU trouble is present, the MTU normally has the wrong voltage,
impedance, capacitance, or resistance measurements.

The reasons for MTU problems are:

• metallic test access (MTA) problems
• a defective NT2X10BA or NT2X11BA card
• a defective NT4X97AA or NT4X98AA card
• a defective MTU firmware load

Definition 1
The MTU performs tests and measurements on subscriber lines. For the
North American market, the MTU contains an NT2X10BA card and an
NT2X11BA card. For international markets, the cards in the MTU are the
NT4X97AA and the NT4X98AA.

The MTU connects to lines under test by the MTA card that have a single
trunk appearance. MTUs are in maintenance trunk modules (MTM).

Common procedures 1
This procedure refers to Correcting metallic test access problems.

Action 1
Procedure 1-21 provides steps and actions to correct metallic test unit
problems. Figure 1-93 provides an overview of the process.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-191
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-93
Summary of Correcting metallic test unit problems

This flowchart summarizes the

Test the MTA procedure.
card
Use the instructions that follow
this flowchart to perform the
procedure.

N Correct the
Passed? metallic test
access problems
Y

Busy both MTU

circuits

Load the MTU

firmware load

Return both
MTU circuits to
service

Test both MTU N

circuits Passed?

End Contact next

level of support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-192 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-21 describes how to correct metallic test unit (MTU) problems.
Procedure 1-21
Correcting metallic test unit problems

Step Action

DANGER
Degradation of line testing services
This procedure removes the MTU from service. Do not
perform this procedure while an automatic line test (ALT) is
running. If you do not know the schedule of the ALT tests,
contact the next level of support to proceed.

At the MAP terminal, type >MAPCI;MTC;TRKS;TTP and press the Enter key to access the
TTP level of the MAP display.

2 To post the MTA circuit that connects to the defective MTU, type >POST G clli member_no
(where clli is the common-language language location identifier of the MTA in table CLLI and
member_no is the unit-number of the MTA in table MTAMDRVE), then press the Enter key.
Example input:
>POST G MTADRIVER 0

Example of a MAP response:

POST 3 DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
MISC MTM 0 0 MTADRIVER 0 IDL

Note: The MTA card connects the MTU to lines under test.

3 To test the MTA circuit, type >TST and press the Enter key.
Example of a MAP response:

TEST OK
+ TRK107 MAY10 12:09:27 4400 PASS CKT MTADRIVER 0

If the TST command passes, go to step 5.

If the TST command fails, go to step 4.

—sheet 1 of 10—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-193
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-21
Correcting metallic test unit problems (continued)

Step Action

4 Perform the procedure “Correcting metallic test access problems” in this document.
Complete the procedure and return to this step.

5 To post one of the defective MTU circuits, type >POST G clli mtu_no (where clli is the CLLI
of the MTA in table CLLI and mtu_no is the MTU number), then press the Enter key.
Example input:
>POST G MTU 0

Example of a MAP response:

POST 1 DELQ BUSYQ DIG
TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 2 MTU 0 IDL

6 To manually busy the MTU circuit, type >BSY and press the Enter key.
Example of a MAP response:

POST 1 DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 2 MTU 0 MB

7 To seize the MTU circuit, type >SEIZE and press the Enter key.
Example of a MAP response:

POST 1 DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 2 MTU 0 SZD . .
P_MB

—sheet 2 of 10—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-194 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-21
Correcting metallic test unit problems (continued)

Step Action

8 To hold the MTU circuit, type >HOLD and press the Enter key.
Example of a MAP response:

POST DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 3 MTU 1 IDL

HOLD1 MTU 0 SZD . .

9 To busy the second circuit of the defective MTU, type >BSY and press the Enter key.
Example of a MAP response:
POST DELQ BUSYQ DIG
TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 3 MTU 1 MB

HOLD1 MTU 0 SZD . .

10 To seize the second MTU circuit, type >SEIZE and press the Enter key.
Example of a MAP response:
POST DELQ BUSYQ DIG
TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 3 MTU 1 SZD . .
P_MB

HOLD1 MTU 0 SZD . .

—sheet 3 of 10—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-195
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-21
Correcting metallic test unit problems (continued)

Step Action

11 To hold the second MTU circuit, type >HOLD and press the Enter key.
Example of a MAP response:

POST DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG RMM 2 2 MTU 2 IDL

HOLD1 MTU 0 SZD . .

HOLD2 MTU 1 SZD . .

12 Find the load file name of the MTU.

If you know the load file name of the MTU, go to step .
If you do not know the load file name of the MTU, go to step 13.

13 Record the name of the system load module (SLM) disk and volume that contain the MTU
load file from office records.

14 To access the disk utility, type >DISKUT and press the Enter key.
Example of a MAP response:

Disk utility is now active.

DISKUT:

15 To list the volumes on the two SLM disks, type >LISTVOL CM and press the Enter key.

—sheet 4 of 10—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-196 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-21
Correcting metallic test unit problems (continued)

Step Action

16 To list all the files on the volume that contains the MTU load, type >LISTFL
disk_volume_name (where disk_volume_name is the name of the SLM disk, either
S00D or S01D, and the name of the volume on the disk), then press the Enter key.
Example input:
>LISTFL S00DIMAGE1

Example of a MAP response:

File information for volume S00DIMAGE1:
{NOTE: 1 BLOCK = 512 BYTES }
----------------------------------------
-------------------------
LAST FILE O R I O FILE NUM
OF MAX FILE NAME
MODIFY CODE R E T P SIZE
RECORDS REC
DATE G C O E IN
IN LEN
C N BLOCKS
FILE
----------------------------------------
-------------------------
930215 0 I F 12744
6372 1020 930215_CM
930215 0 I F 188180
94090 1020 930215_MS
930212 0 O F 13460
6730 1020 APX35CG
930212 0 O F 7154
3577 1020 ERS35CG
930216 0 O F 33936
16968 1020 FPX35CG
930216 0 O F 5334
2667 1020 LRC35CG
930215 0 O F 5334
2667 1020 LCC35CG
930129 0 O F 12
24 256 ASN1UI$LD

Note: The FILE ORG, FILE CODE, REC TYPE, and FILE STATUS columns of the MAP
display do not appear in the example above.

—sheet 5 of 10—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-197
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-21
Correcting metallic test unit problems (continued)

Step Action

17 Record the MTU load.

Note: The MTU load is MTULD04 in the MAP example in step 16.

18 To quit the disk utility, type >QUIT and press the Enter key.

19

CAUTION
Loss of recording device service
A download of the MTU file from the SLM to the MTU
requires 15 minutes. Make sure you do not require the
recording device for higher priority service before you load the
MTU.

To load the MTU, type >LOADFW CC mtu_load (where mtu_load is the name of the MTU
load file) and press the Enter key.
Example of a MAP response:

Loadfile found : START LOADING...

Load Completed

20 To post one of the defective MTU circuits, type >POST G MTU mtu_no (where mtu_no is the
number of the MTU) and press the Enter key.
Example of a MAP response:
POST DELQ BUSYQ DIG
TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 2 MTU 0 SZD . .
P_MB

HOLD1 MTU 0 SZD . .

HOLD2 MTU 1 SZD . .

—sheet 6 of 10—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-198 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-21
Correcting metallic test unit problems (continued)

Step Action

21 To force the release of the circuit in the control position, type >FRLS and press the
Enter key.
Example input:

POST DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 2 MTU 0 MB

HOLD1 MTU 0 SZD . .

HOLD2 MTU 1 SZD . .

If the state of the circuit is MB, go to step 28.

If the state of the circuit is anything else, go to step 22.

22 To access the PM level of the MAP display, type >PM and press the Enter key.

23 To post the MTM, type >POST MTM mtm_no (where mtm_no is the number of the MTM that
contains the MTU) and press the Enter key.

24 To manually busy the MTM, type >BSY and press the Enter key.

25 To return the MTM to service, type >RTS and press the Enter key.

26 To access the TTP level of the MAP display, type >TRKS;TTP and press the Enter key.

27 To force the release of the circuit in the control position, type >FRLS and press the
Enter key.
Example input:

POST DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 2 MTU 0 MB

HOLD1 MTU 0 MB
HOLD2 MTU 1 SZD . .

If the state of the circuit is MB, go to step 28.

If the state of the circuit is anything else, go to step 41.

—sheet 7 of 10—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-199
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-21
Correcting metallic test unit problems (continued)

Step Action

28 To return the circuit to service, type >RTS and press the Enter key.
Example of a MAP response:
POST DELQ BUSYQ DIG
TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 2 MTU 0 IDL

HOLD1 MTU 0 IDL

HOLD2 MTU 1 SZD . .

If the RTS command passes, go to step 29.

If the RTS command fails, go to step 22.

29 To test the MTU circuit, type >TST and press the Enter key.
Example of a MAP response:

TEST OK
COMB_CO ***+ TRK107 MAY09 19:20:27 6400 PASS CKT MTU
0

If the TST command passes, go to step 30.

If the TST command fails, go to step 41.

30 To post the second MTU circuit, type >POST G MTU mtu_no (where mtu_no is the number
of the second MTU circuit) and press the Enter key.
Example of a MAP response:
POST DELQ BUSYQ DIG
TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 3 MTU 1 SZD . .
P_MB

HOLD1 MTU 0 IDL

HOLD2 MTU 1 SZD . .

—sheet 8 of 10—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-200 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-21
Correcting metallic test unit problems (continued)

Step Action

31 To force the release of the circuit, type >FRLS and press the Enter key.
Example of a MAP response:
POST DELQ BUSYQ DIG
TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 3 MTU 1 MB

HOLD1 MTU 0 IDL

HOLD2 MTU 1 MB

If the state of the circuit is MB, go to step 39.

If the state of the circuit is anything else, go to step 32.

32 To access the PM level of the MAP, type >PM and press the Enter key.

33 To post the MTM, type >POST MTM mtm_no (where mtm_no is the number of the MTM that
contains the MTU) and press the Enter key.

34 To manually busy the MTM, type >BSY and press the Enter key.

35 To return the MTM to service, type >RTS and press the Enter key.

36 To access the TTP level of the MAP display, type >TRKS;TTP and press the Enter key.

37 To post the second MTU circuit, type >POST G MTU mtu_no (where mtu_no is the number
of the second defective MTU circuit) and press the Enter key.
Example of a MAP response:

POST DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 3 MTU 1 SZD . .
P_MB

HOLD1 MTU 0 SZD . .

HOLD2 MTU 1 SZD . .

—sheet 9 of 10—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-201
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-21
Correcting metallic test unit problems (continued)

Step Action

38 To force the release of the circuit, type >FRLS and press the Enter key.
Example of a MAP response:
POST DELQ BUSYQ DIG
TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 3 MTU 1 MB

HOLD1 MTU 0 IDL

HOLD2 MTU 1 MB

39 To return the second MTU circuit to service, type >RTS and press the Enter key.
Example of a MAP response:
POST DELQ BUSYQ DIG
TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT
OG MTM 6 3 MTU 1 IDL

HOLD1 MTU 0 IDL

HOLD2 MTU 1 IDL

40 To test the second MTU circuit, type >TST and press the Enter key.
Example of a MAP response:

TEST OK
+ TRK107 MAY09 19:20:27 6400 PASS CKT MTU 0

If the TST command passes, go to step 42.

If the TST command fails, go to step 41.

41 For additional help, contact the next level of support.

42 The procedure is complete.

—sheet 10 of 10—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-202 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting no response from a peripheral module

Application 1
Use this procedure to return a peripheral module (PM) to service from a no
response condition.

Definition 1
The next level of support identifies a no response condition from a PM. The
next level of support can request that you perform this procedure to correct
the problem or to provide additional information.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-22 provides steps and actions to correct no response from a
peripheral module. Figure 1-94 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-203
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-94
Summary of Correcting no response from a peripheral module

Post LEN of This flowchart summarizes the

defective line procedure.

Use the instructions that follow

this flowchart to perform the
procedure.
Locate defective
card

Replace card.
Refer to Card
Replacement
Procedures.

Y
Passed?

Replace card.
Refer to Card
Replacement
Procedures.

Y
Passed?

Contact next End

level of support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-204 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-22 describes how to return a peripheral module (PM) to service

from a no response condition.
Procedure 1-22
Correcting no response from a peripheral module

Step Action

1 At the MAP terminal, type >MAPCI;MTC;LNS;LTP and press the Enter key to access the
LTP level of the MAP display.

2 To post the line equipment number (LEN) of the defective line, type >POST L len (where len
is the LEN of the defective line, in the format ff u dd cc for frame, unit, drawer, and circuit
number) and press the Enter key.
Example input:
>POST L 00 1 00 01

Example of a MAP response:

LCC PTY RNG LEN STA F S LTA TE RESULT

1FR DN 621 4777 IDL

3 To locate the defective line card, type >CKTLOC and press the Enter key.
Example of a MAP response:
Site Flr RPos Bay_id Sh Description Slot EqPEC
HOST 00 B00 LCE 00 38 LCM 00 1 00:01 6X17

GRD START 2DB LOSS BAL NETWORK MAN OVR SET

NO NO NON LOADED NO

4 Record the product engineering code (PEC), the PEC suffix, and the location of the defective
line card.

Note: In the MAP response in step 3, the PEC appears under the EqPEC header. The
location appears under the Site, Flr, RPos, Bay_id, Sh, Description, and Slot headers.

5 Replace the defective line card recorded in step 4. Perform the correct procedure in the
Base/Telecom Card Replacement Procedures for Wireless Networks (411-3001-547).
Complete the procedure and return to this step.

—sheet 1 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-205
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-22
Correcting no response from a peripheral module (continued)

Step Action

6 To perform a diagnostic test on the replaced line card in step 5, type >DIAG and press the
Enter key.
Example of a MAP response:

+LINE100 NOV04 18:34:21 0700 PASS LN_DIAG

LEN HOST 00 1 00 01 DN 6214777
DIAGNOSTIC RESULT Card Diagnostic OK
ACTION REQUIRED None
CARD TYPE 6X17AC

Example of a MAP response:

+LINE101 NOV04 18:34:21 0700 FAIL LN_DIAG

LEN HOST 00 1 00 01 DN 6214777
DIAGNOSTIC RESULT Card Diagnostic FAIL
ACTION REQUIRED Replace card
CARD TYPE 6X17AC

Example of a MAP response:

COULD NOT SEIZE LINE

If the MAP response is +LINE100 and other information, go to step 10.

If the MAP response is +LINE101 and other information, go to step 7.
If the MAP response is COULD NOT RUN LINE_CARD_ DIAGNOSTIC, go to step 9.

7 Replace the defective line card identified in the MAP response in step 6. Perform
the correct procedure in the Base/Telecom Card Replacement Procedures for Wireless
Networks (411-3001-547). Complete the procedure and return to this step.

—sheet 2 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-206 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-22
Correcting no response from a peripheral module (continued)

Step Action

8 To perform a diagnostic test on the line card you replaced in step 7, type >DIAG and press
Enter key.
Example of a MAP response:

+LINE100 NOV04 18:34:21 0700 PASS LN_DIAG

LEN HOST 00 1 00 01 DN 6214777
DIAGNOSTIC RESULT Card Diagnostic OK
ACTION REQUIRED None
CARD TYPE 6X17AC

Example of a MAP response:

+LINE101 NOV04 18:34:21 0700 FAIL LN_DIAG

LEN HOST 00 1 00 01 DN 6214777
DIAGNOSTIC RESULT Card Diagnostic FAIL
ACTION REQUIRED Replace card
CARD TYPE 6X17AC

Example of a MAP response:

COULD NOT RUN LINE_CARD_DIAGNOSTIC

If the MAP response is +LINE100 and other information, go to step 10.

If the MAP response is +LINE101 and other information, go to step 9.
If the MAP response is COULD NOT RUN LINE_CARD_ DIAGNOSTIC, go to step 9.

9 For additional help, contact the next level of support.

10 The procedure is complete.

—sheet 3 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-207
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting PCM level meter card problems

Application 1
Use this procedure to test, and replace as required, the pulse code modulation
(PCM) level meter card.

The following characterize problems in PCM level meter cards:

• noise and loss measurements which are not the same (different values for
the same trunk circuit)
• loss measurements which are repeatedly different from the expected
measured loss (EML) values of posted trunk circuits

Note: If a complete failure of a transmission test trunk (TTT) happens,

refer to the procedure “Correcting transmission test trunk problems” in
this document.

Definition 1
The TTT has a PCM level meter card for PCM (NT2X96) and a card
(NT1X90) for a test signal generator (TSG). The TTT provides test facilities
for circuits. The TTT has a single trunk appearance. The PCM level meter
card measures the level and frequency of digital PCM signals. The PCM
level meter card is in a maintenance trunk module (MTM).

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-23 provides steps and actions to correct PCM level meter card
problems. Figure 1-95 provides an overview of the procedure.

Note 1: In some MTM shelves, the NT4X65 card replaces the NT0X70,
NT2X45, and NT2X53 cards.

Note 2: In ISM shelves, the NTFX42 card replaced the NT0X70,

NT2X45, NT2X53, and NT2X59 cards.

Note 3: This procedure requires a signal generator.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-208 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-95
Summary of Correcting PCM level meter card problems

Connect signal This flowchart summarizes the

generator to procedure
jack-ended test
trunk Use the instructions that follow
this flowchart to perform the
procedure.
Test the level
meter card

N Replace card.
Does the Refer to Card
card work? Replacement
Procedures.
Y

Y Does the
card work?

End Contact next

level of support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-209
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-23 describes how to test, and replace as required, the pulse code
modulation (PCM) level meter card.
Procedure 1-23
Correcting PCM level meter card problems

Step Action

DANGER
Loss of maintenance services
Do not perform this procedure while an automatic line test
(ALT) or an automatic trunk test (ATT) is running. If you do
not know the schedule of ALT and ATT tests, contact the next
level of support to proceed.

At the MAP terminal, type >MAPCI;MTC;TRKS;TTP and press the Enter key to access the
TTP level of the MAP display.

2 To post the circuit for the transmission test trunk (TTT) associated with the defective PCM
level meter card, type >POST G clli member_no (where clli is the common language
location identifier of the TTT in table CLLI and member_no is the member number assigned
to the TTT in table TRKMEM), then press the Enter key.
Example input:
>POST G TTT 0

Example of a MAP response:

POST 1 DELQ BUSYQ DIG

TTP 6–003
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MTM 1 18 TTT 0 IDL

Note: The NT2X96 and the NT1X90 cards share the same trunk appearance (TTT).

3 To manually busy the TTT circuit, type >BSY and press the Enter key.
Example of a MAP response:
POST 1 DELQ BUSYQ DIG
TTP 6–003
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MTM 1 18 TTT 0 MB

—sheet 1 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-210 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-23
Correcting PCM level meter card problems (continued)

Step Action

4 To seize the TTT circuit, type >SEIZE and press the Enter key.
Example of a MAP response:

POST 1 DELQ BUSYQ DIG

TTP 6–003
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MTM 1 18 TTT 0 SZD . .
P_MB

5 To access the Manual level of the MAP display, type >MANUAL and press the Enter key.

6 To select the trunk for a jack-ended test, type >JACK jack_no (where jack_no is the number
of a jack to the trunk test position, from 1 to 6) and press the Enter key.
Example of a MAP response:
jack 1

Please confirm (”YES” or ”NO”)

7 To confirm the command, type >YES and press the Enter key.

8 Set up a signal generator terminated with a 600-Ω load to produce a signal within the loss
meter range (88.8 dB to -6.0 dB, 0 kHz to 4 kHz).

9 Plug the signal generator lead into the selected jack in step 6.

10 To measure the loss, type >LOSS and press the Enter key.
Example of a MAP response:

POST 3 DELQ BUSYQ DIG

TTP 6–015
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MTM 1 8 JACK 1 SZD . . LVM –64.0
P_MB

EML 0.0 DB
PAD PC 0 TE 0

—sheet 2 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-211
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-23
Correcting PCM level meter card problems (continued)

Step Action

11 Vary the signal generator level and note the level that corresponds under the RESULT
header.
If the signal generator levels match the MAP levels, go to step 17.
If the signal generator levels do not match the MAP levels, go to step 12.

12 Obtain a replacement NT2X96 card. Make sure the replacement card has the same product
engineering code (PEC) and the PEC suffix as the removed card.

13 To replace the NT2X96 card, perform the correct procedure in the Base/Telecom Card
Replacement Procedures for Wireless Networks (411-3001-547). Complete the procedure
and return to this step.

14 To access the MANUAL level of the MAP display, type >MAPCI;MTC;TRKS;TTP;MANUAL

and press the Enter key.

15 To measure the loss, type >LOSS and press the Enter key.
Example of a MAP response:
POST 3 DELQ BUSYQ DIG
TTP 6–015
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MTM 1 8 JACK 1 SZD . . LVM –64.0
P_MB

EML 0.0 DB
PAD PC 0 TE 0

16 Vary the signal generator level and note the level that corresponds under the
RESULT header.
If the signal generator levels match the MAP levels, go to step 17.
If the signal generator levels do not match the MAP levels, go to step 20.

17 To access the TTP level of the MAP display, type >TTP and press the Enter key.

18 To release the TTT circuit, type >RLS and press the Enter key.
Example of a MAP response:

POST 1 DELQ BUSYQ DIG

TTP 6–003
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MTM 1 18 TTT 0 MB

—sheet 3 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-212 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-23
Correcting PCM level meter card problems (continued)

Step Action

19 To return the TTT circuit to service, type >RTS and press the Enter key.
Example of a MAP response:
POST 1 DELQ BUSYQ DIG
TTP 6–003
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MTM 1 18 TTT 0 IDL

If the state of the TTT circuit is IDL, go to step 21.

If the state of the TTT circuit is anything else, go to step 20.

20 For additional help, contact the next level of support.

21 The procedure is complete.

—sheet 4 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-213
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting receive-level problems on T1 trunks

Application 1
Use this procedure to correct receive (RX) level problems on T1 trunks.

Definition 1
In RX-level problems, the measured loss on a trunk circuit differs from the
expected value.

Reasons for RX-level problems on trunk circuits are:

• common carrier problems
• incorrectly padded incoming, outgoing or two-way trunk circuits at the
near or far-end office
• trunk data entries that do not match the trunk design of your office

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-24 provides steps and actions to correct receive-level problems
on T1 trunks. Figure 1-96 provides an overview of the procedure.

Note: This procedure can require the help of the office at the far end of
the trunk and the common carrier.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-214 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-96
Summary of Correcting receive-level problems on T1 trunks

This flowchart summarizes the

procedure.

Generate a tone Use the instructions that follow

on the trunk this flowchart to perform the
procedure.

N Change data
Measured loss N EML correct? entries in table
same as EML?
CLLIMTCE
Y Y

RX pad level N
at your end
correct?

TX pad level N Have far-end

at far-end change TX pad
correct? level
Y

Contact
common carrier

Contact next
End
level of support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-215
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-24 describes how to correct receive (RX) level problems on T1

trunks.
Procedure 1-24
Correcting receive-level problems on T1 trunks

Step Action

CAUTION
Loss of service
This procedure removes a trunk from service. Perform this
procedure during periods of
low traffic.

At the MAP terminal, type >MAPCI;MTC;TRKS;TTP;MANUAL and press the Enter key to
access the Manual level of the MAP display.

2 To post the defective trunk circuit, type >POST G clli member_no (where clli is the CLLI of
the trunk group in table CLLI and member_no is the unit-number of the trunk circuit in table
TRKMEM), then press the Enter key.
Example input:
>POST G MAID 0

Example of a MAP response:

POST 5 DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
2W DTC 1 15 16 MAID 0 IDL

Note: In this MAP example, the posted circuit is a two-way circuit.

3 If necessary, wait for the state of the circuit to change to idle (IDL).

4 To seize the trunk circuit, type >SEIZE and press the Enter key.
Example of a MAP response:
CKT SEIZED

—sheet 1 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-216 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-24
Correcting receive-level problems on T1 trunks (continued)

Step Action

5 Determine which type of trunk you posted.

If the trunk type is incoming, go to step 6.
If the trunk type is outgoing, go to step 10.
If the trunk type is two-way, go to step 10.

6 Contact operating company personnel at the far end office.

7 Ask operating company personnel at the far end office to send a 1004-Hz tone at 0 dBm
(a milliwatt tone). Ask the operating company personnel to send the tone on the same trunk
circuit you posted.

8 To measure the loss, type >LOSS and press the Enter key.
Example of a MAP response:

POST 5 DELQ BUSYQ DIG

TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
2W DTC 1 15 16 MAID 0 SZD . . LVM –11.8
TTT 0 P_IDL R

EML 12.0 DB
PAD PC – TE 3

9 From the MAP response, determine if the measured loss is within 1 dB of the expected
measured loss.

Note: The measured loss is under the RESULT header. The expected measured loss is on
the right side of the EML header.

If the loss measurements are 1 dB or closer, go to step 14.

If the loss measurements are more than 1 dB apart, go to step 13.

10 To perform a T102 test, type >OP T102 and press the Enter key.
Example of a MAP response:

***+ TRK125 JAN27 11:08:40 9600 PASS TL102 PASSED

CKT MAID 0

—sheet 2 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-217
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-24
Correcting receive-level problems on T1 trunks (continued)

Step Action

11 To measure the loss, type >LOSS and press the Enter key.
Example of a MAP response:

POST 5 DELQ BUSYQ DIG

TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
2W DTC 1 15 16 MAID 0 SZD . . LVM –11.8
TTT 0 P_IDL R

EML 12.0 DB
PAD PC – TE 3

12 From the MAP response, determine if the measured loss is within 1 dB of the expected
measured loss.

Note: The measured loss is under the RESULT header. The expected measured loss is on
the right side of the EML header.

If the loss measurements are 1 dB or closer, go to step 14.

If the loss measurements are more than 1 dB apart, go to step 13.

13 The EML value can be wrong. Check the DMS-MTX CDMA/TDMA MAP Commands
Reference Manual (411-2131-809), office records, or trunk circuits in the same group to
determine the correct EML value.
If the EML value is correct, go to step 14.
If the EML value is incorrect, go to step 18.

14 Check office records or trunk circuits in the same group to determine what the RX padding
for this circuit must be.
If the RX padding level is correct, go to step 15.
If the RX padding level is incorrect, go to step 18.

15 Determine if a common carrier is present between your office and the far end of the trunk
circuit.
If a common circuit is present, go to step 16.
If a common circuit is not present, go to step 17.

16 Contact the common carrier.

—sheet 3 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-218 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-24
Correcting receive-level problems on T1 trunks (continued)

Step Action

17 To release the trunk circuit, type >RLS and press the Enter key.
Example of a MAP response:

POST 5 DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
2W DTC 1 15 16 MAID 0 IDL

Go to step 19.

18 For additional help, contact the next level of support.

19 The procedure is complete.

—sheet 4 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-219
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting release mismatch problems

Application 1
Use this procedure to correct a release mismatch.

Definition 1
When a card fails a release compatibility check against baselines during a
routine exercise (REx) test, this failure generates a log report. A computing
module (CM) card failure generates a CM160 log report if it fails a release
compatibility check against baselines. A message switch (MS) card failure
generates an MS105 log report if it fails a release compatibility check against
baselines.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-25 provides steps and actions to correct release mismatch
problems. Figure 1-97 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-220 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-97
Summary of Correcting release mismatch problems

Determine the
affected
This flowchart summarizes the
subsystem
procedure.

Use the instructions that follow

Identify affected this flowchart to perform the
card procedure.

N
Mismatched?

Locate affected
card

Replace
affected card

End Contact next

level of support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-221
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-25 describes how to correct a release mismatch.

Procedure 1-25
Correcting release mismatch problems

Step Action

1 At the MAP terminal, type >QUIT ALL and press the Enter key to access the CI level of the
MAP display.

2 To open the log utility, type >LOGUTIL and press the Enter key.

3 To determine if the REx test generated an MS105 log report, type >OPEN MS 105 and press
the Enter key.
If the MS105 log report is present, go to step 4.
If the MS105 log report is not present, go to step 19.

4 To access the latest MS105 log report, type >OPEN MS 105 and press the Enter key.
Example of a MAP response:
MS105 Jan07 14:17:14 4701 MS HW MONITOR
STATE: A DISCOVERY BY REX TEST
MS: 0 SHELF: 0 CARD: 7 SLOT: 26R SIDE: BACK
PEC: NT9X23BA
CARD REL: 10 BASE: 40 EXCEPT: NONE
Card release is below baseline. Upgrade card.

5 Record the MS number and shelf number of the affected MS. Record the card number of the
affected card.

Note: In the example in step 4, the number of the affected MS is 0. The shelf number of the
affected MS is 0. The card number of the affected card is 7.

6 To determine if the last REx test generated any MS 105 log reports, type >BACK and
press the ENTER key. Continue to check until you locate all the MS 105 log reports that the
last test generated.

7 Record the MS number and shelf number of the affected MS. Also record the card number of
the affected card in each MS 105 log report.
If one MS card is affected, go to step 9.
If more than one MS card is affected, go to step 8.

8 Choose a card to work on.

9 To quit the log utility, type >QUIT and press the Enter key.

—sheet 1 of 12—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-222 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-25
Correcting release mismatch problems (continued)

Step Action

10 To access the Shelf level of the MAP display for the affected MS, type
>MAPCI;MTC;MS;SHELF shelf_number (where shelf_number is the shelf
number, from 0 to 3, of the affected MS), then press the Enter key.

11 To determine if the card is not compatible with the software load, type >QUERYMS MS
ms_number CARD card_number IDPROM (where ms_number is the number of the
affected MS, either 0 or 1, and card_number is the number of the affected card, from 1 to 26),
then press the Enter key.

Note: A card that is not compatible has a label “NO” under the COMPATIBLE header of the
MAP response.

Example input:
>QUERYMS MS 0 CARD 7 IDPROM

Example of a MAP response:

MS0 load contents: MS-S release 36CE

There are 16 slots equipped on MS: 0 shelf: 0
REx test last run MS: 0 90:05:10 00:00:00 AUTO
SUCCESSFUL
MS card information:
Site Flr Rpos Bay_id Shf Description Slot EqPEC
HOST 01 A01 DPCC 0 39 MS 0:0:20 26 9X17AA FRNT
HOST 01 A01 DPCC 0 39 MS 0:0:20 26 9X73AA BACK
MS SHELF CARD SLOT SIDE EQPEC BASE EXCEPT REL COMPATIBLE
0 0 7 26 FRNT NT9X17AA SO SA S9 YES
0 0 7 26 BACK NT9X23BA 40 NONE 10 *NO

If the card is compatible, go to step 63.

If the card is not compatible, go to step 12.

12 Obtain a compatible replacement card.

—sheet 2 of 12—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-223
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-25
Correcting release mismatch problems (continued)

Step Action

13 To determine if the replacement card is compatible with the software load, type >CHECKREL
MS pec release (where pec is the PEC and suffix of the new card and release is the
two-character code located on the bottom of the faceplate of the replacement card), then
press the Enter key.
Example input:
>CHECKREL MS NT9X13DB 10

Example of a MAP response:

PEC BASELINE EXCEPT RELEASE COMPATIBLE

NT9X13DB S0 SC 10 *NO
Card release is below baseline.
Do not plug the card into the MS.

If the replacement card is compatible, go to step 14.

If the replacement card is not compatible, go to step 63.

14 To access the Card level of the MAP display for card to be replaced, type >CARD
card_number (where card_number is the number of the card that is not compatible, from 1
to 26), then press the Enter key.
Example of a MAP response:

Card 04 CMIC Interface Card Port: 0 1

MS 0 I . .
MS 1 I . .

15 Busy the MS that contains the card that is not compatible, type >BSY ms_number
(where ms_number is the number of the MS, either 0 or 1, that contains the card that is
not compatible), then press the Enter key.
Example of a MAP response:

Request to MAN BUSY MS:0 shelf:0 card:13 submitted.

Request to MAN BUSY MS:0 shelf:0 card:13 passed.

If the BSY command passes, go to step 16.

If the BSY command fails, go to step 63.

16 Perform the correct card replacement procedure in the Base/Telecom Card Replacement
Procedures for Wireless Networks (411-3001-547). Complete the procedure and return to
this step.

—sheet 3 of 12—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-224 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-25
Correcting release mismatch problems (continued)

Step Action

17 To return the manual busy MS to service, type >RTS ms_number (where ms_number is the
number of the manual busy MS, either 0 or 1) and press the Enter key.
Example of a MAP response:

Request to RTS MS:0 shelf:0 card:22 submitted.

Request to RTS MS:0 shelf:0 card:22 passed.

If the RTS command passes, go to step 18.

If the RTS command fails, go to step 63.

18 Determine if other MS cards that are not compatible are present.

Note: Procedure step 7 contains a record of this information.

If other MS cards are present, go to step 19.

If other MS cards are not present, go to step 22.

19 To open the CM logs, type >OPEN CM and press the Enter key.

20 To display the CM log reports, type >BACK and press the Enter key.
Enter this command as many times as needed to make the log reports appear.

21 Choose a card to work on.

Go to step 11.

22 To access the most recent CM160 log report, type >OPEN CM 160 and press the Enter key.
Example of a MAP response:
CM160 Jan07 14:17:14 4701 INFO CM CARD CM 0
CPU: 1 SHELF: 0 SLOT: 30 CARD: 24 SIDE: BACK
PEC: NT9X12AB
CARD REL: 08 BASE: 10
Card release is below baseline. Upgrade card.

If the system does not find a CM160 log, go to step 23.

If the system finds a CM160 log, go to step 24.

23 The MS105 or CM160 logs can be disabled.

Go to step 63.

—sheet 4 of 12—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-225
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-25
Correcting release mismatch problems (continued)

Step Action

24 To quit the log utility, type >QUIT and press the Enter key.

25 To access the CM level of the MAP display, type >MAPCI;MTC;CM and press the Enter key.
Example of a MAP response:

CM Sync Act CPU0 CPU1 Jam Memory CMMnt MC PMC

0 no cpu 1 . . yes . . . .

26 To find CM cards that are not compatible, type >QUERYCM NOEMPTY and press the
Enter key.

Note: The identification for a card that is not compatible is the word “NO” under the
COMPATIBLE header of the MAP response.

Example of a MAP response:

Querycm basic print-out
CPU SHELF SLOT SIDE EQPEC BASE EXCEPT REL COMPATIBLE
0 0 17 FRNT NT9X12AB 10 None 15 YES
0 0 17 BACK NT9X20AA 50 None 5K YES
0 0 18 FRNT NT9X12AB 10 None 15 YES
0 0 18 BACK NT9X20AA 50 None 5J YES
1 0 21 FRNT NT9X12AB 10 None 1A YES
1 0 21 BACK NT9X20AA 50 None 51 YES
1 0 22 FRNT NT9X12AB 10 None 02 *NO
1 0 22 BACK NT9X20AA 50 None 5H YES

If cards that are not compatible are present, go to step 27.

If cards that are not compatible are not present, go to step 63.

27 Record the PEC and the application for each card that is not compatible.
Note 1: The message controller (MC) has four NT9X12 cards (slots 17F, 18F, 21F, and 22F
on shelf 0). The controller has four NT9X20 cards (slots 17R, 18R, 21R, and 22R on shelf 0),
and two NT9X22cards (slots 16R and 23R on shelf 0).
Note 2: The peripheral message controller (PMC) has two NT9X12 cards (slots 18F and
21F on shelf 1). The controller consists of two NT9X22 cards (slots 16R and 23R on shelf 1),
and two NT9X27 cards (slots 7R and 32R on shelf 1). The controller also has two NT9X46
cards (slots 18R and 21R on shelf 1). NT9X46 cards on shelf 0 are part of the CM.
Note 3: CM memory consists of NT9X14 cards (slots 7F to 16F and 23F to 32F).

—sheet 5 of 12—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-226 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-25
Correcting release mismatch problems (continued)

Step Action

28 Determine if more than one CM card that is not compatible is present.

Note: Procedure step 27 contains a record of this information.

If one card that is not compatible is present, go to step 30.

If more than one card that is not compatible is present, go to step 29.

29 Choose a card to work on.

Note 1: If cards that are not compatible are present on the active CPU side and the inactive
CPU side, work on the inactive side first.
Note 2: The content under the Act header of the MAP display identifies the active CPU. In
the example in step 25, the active CPU is CPU 1.

30 Obtain a compatible replacement card.

31 To decide if the replacement card is compatible with the software load, type >CHECKREL
CM pec release (where pec is the PEC and suffix of the new card and release is the
two-character code located on the face of the replacement card), then press the Enter key.
Example input:
>CHECKREL CM NT9X13DB 10

Example of a MAP response:

PEC BASELINE EXCEPT RELEASE COMPATIBLE

NT9X13DB S0 SC 10 *NO
Card release is below baseline.
Do not plug the card into the MS.

If the replacement card is compatible, go to step 32.

If the replacement card is not compatible, go to step 63.

32 Decide if the card that is not compatible is on the same side of the CM as the active CPU.

Note: Identification for the active CPU is under the Act header of the MAP response. In
example step 25, the active CPU is CPU 1.

If the card that is not compatible is on the active side, go to step 33.
If the card that is not compatible is on the inactive side, go to step .

—sheet 6 of 12—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-227
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-25
Correcting release mismatch problems (continued)

Step Action

33 Determine if the inactive CPU is jammed.

Note: The word yes under the Jam header means that the inactive CPU is jammed. The
area is blank when the CPU is not jammed. In example step 25, the inactive CPU is jammed.

If the inactive CPU is jammed, go to step 34.

If the inactive CPU is not jammed, go to step 35.

34 At the CM reset terminal for the inactive CPU, determine why the inactive CPU is jammed.
When you can, release the jam on the inactive CPU. Type >\RELEASE JAM and press the
Enter key.
RTIF response:

RELEASE JAM DONE

35 At the MAP terminal, determine whether the CM is in sync.

Note: A dot under the Sync header means the CM is in sync. The word “no” means the CM
is not in sync. In example step 25, the CM is not in sync.

If the CM is in sync, go to step 37.

If the CM is not in sync, go to step 36.

36 To continue, decide why synchronization dropped. When possible, synchronize the CM.
Type >SYNC and press the Enter key.
If the response indicates that the SYNC command passed, go to step 37.
If the response indicates that the SYNC command failed, go to step 63.
If the response indicates that the inactive CPU configuration does not support burst mode
operation, go to step 63.
If the response indicates that Burst mode operation will disable when there is no support by
both CPUs, go to step 63.

Note: Current high call processing utilization indicates that burst mode operation that
disables can result in raising call processing utilization to a point where CALL ORIGINATION
FAILURES can occur.

For any other response, go to step 63.

—sheet 7 of 12—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-228 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-25
Correcting release mismatch problems (continued)

Step Action

37 To switch activity, type >SWACT and press the Enter key.

Example of a MAP response
Switch of activity will cause the CM to be running on
the inactive CPU's processor clock. System will drop
SYNC and then re-SYNC in order to switch to the
active CPU's clock. Do you wish to continue?
Please confirm (”YES”, ”Y”, ”NO”, or ”N”):

38 To confirm the command, type >YES and press the Enter key.
If the response is “Maintenance action submitted. Switch of activity successful,” go to
step 39.
For any other response, go to step 63.

39 To match the memories of the CPUs, type >MEMORY;MATCH ALL and press the
Enter key.
Example of a MAP response:

Matching memory between CPUs in sync.

Match ok.

If the response indicates that the memory match is successful, go to step 40.
If the response indicates that the memory match fails, go to step 63.

40 To access the CI level of the MAP display, type >QUIT ALL and press the Enter key.

41 To access the log utility, type >LOGUTIL and press the Enter key.

42 To determine if the memory-match generates a MM100 log report, type >OPEN MM 100 and
press the Enter key.

Note: If the memory match does not generate a MM100 log report, the response is that the
Log is empty.

If the response indicates that an MM100 log report is not generated, go to step 43.
If the response indicates that an MM100 log report is generated, go to step 63.

—sheet 8 of 12—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-229
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-25
Correcting release mismatch problems (continued)

Step Action

43 To determine if the memory match generates a MM101 log report, type >OPEN MM 101 and
press the Enter key.
If the response indicates that an MM101 log report is not generated, go to step 44.
If the response indicates that an MM101 log report is generated, go to step 63.

44 To quit the log utility, type >QUIT and press the Enter key.

45

CAUTION
Loss of service
Do not jam the active CPU. A cold restart will occur if you
jam an active CPU when the CM is out of sync. The word
Active on the top banner of the display identifies the reset
terminal for the active CPU.

At the CM RTIF, type >\JAM and press the Enter key to jam the CPU that is not active.
RTIF response:

PLEASE CONFIRM (”YES” OR ”NO”):

46 To confirm the command, type >YES and press the Enter key.
RTIF response:

JAM DONE

—sheet 9 of 12—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-230 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-25
Correcting release mismatch problems (continued)

Step Action

47 At the MAP terminal, type >CM;DPSYNC and press the Enter key to drop synchronization.
If the response the following, go to step 48:
About to drop sync with CPU n active. There inactive CPU is a jammed. Do you want to
continue? Confirm("YES", "Y", "NO" OR "N")

If the response is the following, go to step 63:

Drop synchronization failed

If the response is the following, go to step 63:

Aborted. Active CPU n has a damaged processor clock.

For any other response, go to step 63.

48 To confirm the command, type >YES and press the Enter key.

49 At the CM reset terminal for the inactive CPU, wait until A1 flashes on the reset terminal
interface (RTIF) for the CPU that is not active.

Note: Allow 5 min for A1 to start flashing.

If A1 flashes, go to step 50.

If A1 does not flash, go to step 63.

50 Determine the application and PEC for the replaced cards.

Note: You recorded this information is in step 27.

If the application and PEC for the card that requires replacement is any of the following, go to
step 51:
• CM: NT9X10, NT9X13, NT9X21, NT9X22, NT9X26, NT9X30, NT9X31, NT9X46
• MC: NT9X12, NT9X20, NT9X22
• memory: NT9X14
• PMC: NT9X12, NT9X22, NT9X27, NT9X46

Otherwise, go to step 63.

51 At the MAP terminal, type >MC;BSY mc_number (where mc_number is the number of
the affected MC on the inactive side, either 0 or 1) and press the Enter key to manually busy
the MC.

—sheet 10 of 12—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-231
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-25
Correcting release mismatch problems (continued)

Step Action

52 To confirm the command, type >YES and press the Enter key.
Example of a MAP response:

Maintenance action submitted.

MC busied OK.

Go to step 53.

53 To manually busy the affected PMC port, type >PMC;BSY 0 PORT port_number (where
port_number is the number of the affected port on the inactive side, either 0 or 1) and press
the Enter key.

54 Perform the correct card replacement procedure in the Base/Telecom Card Replacement
Procedures for Wireless Networks (411-3001-547). Complete the procedure and return to
this step.

55 Determine the PEC and application of the cards that you replaced.

Note: A record of this information is in step 27.

If you replaced an NT9X14 (memory) card, go to step 56.

If you replaced any other card, go to step 57.

56 To test the memory card you replaced, type >MEMORY;TST CARD card_number (where
card_number is the number of the memory card replaced) and press the Enter key.
Example of a MAP response:

Maintenance action submitted.

Memory test ok.

If the TST command passes, go to step 57.

If the TST command fails, go to step 63.

57 To return the manual busy PMC port to service, type >PMC;RTS 0 PORT port_number
(where port_number is the number of the manual busy port, either 0 or 1) and press the
Enter key.
If the RTS command passes, go to step 58.
If the RTS command fails, go to step 63.

—sheet 11 of 12—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-232 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-25
Correcting release mismatch problems (continued)

Step Action

58 To return the manual busy MC to service, type >MC;RTS mc_number (where mc_number is
the number of the manual busy MC, either 0 or 1) and press the Enter key.
If the RTS command passes, go to step 59.
If the RTS command fails, go to step 63.

59 Locate other incompatible CM cards.

Note: You recorded this information is in step 27.

If other incompatible cards are present, go to step 29.

If other incompatible cards are not present, go to step 60.

60 At the CM reset terminal for the inactive CPU, type >\RELEASE JAM and press the Enter
key to release the jam on the CPU that is not active.
RTIF response:

PLEASE CONFIRM (”YES” OR ”NO”):

61 To confirm the command, type >YES and press the Enter key.
RTIF response:

JAM RELEASE DONE

62 To synchronize the CM, type >CM;SYNC and press the Enter key.
If the response indicates that the SYNC command worked, go to step 64.
For any other response, go to step 63.

63 For additional help, contact the next level of support.

64 The procedure is complete.

—sheet 12 of 12—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-233
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting supervision trouble

on intertoll T1 trunks
Application 1
Use this procedure to correct supervision problems on intertoll T1 trunks.

This process tests the following supervisory signals:

• on- and off-hook
• ring forward
• clear forward

Definition 1
Supervision is the function of monitoring and controlling the status of a call.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-26 provides steps and actions to correct supervision trouble on
intertoll T1 trunks. Figure 1-98 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-234 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-98
Summary of Correcting supervision trouble on intertoll T1 trunks

This flowchart summarizes the

procedure.

Open the log Use the instructions that follow

utility this flowchart to perform the
procedure.

Start recording
trunk logs

Perform a T103
test

Correct error.
TRK132 log N Refer to Log
produced? Report Reference
Manual.
Y

Perform a T103
test

Y TRK132 log
produced?

End Contact next

level of support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-235
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-26 describes how to correct supervision problems on intertoll T1

trunks.
Procedure 1-26
Correcting supervision trouble on intertoll T1 trunks

Step Action

1 At the MAP terminal, type >MAPCI and press the Enter key to access the MAPCI level of the
MAP display.

2 To open the log utility, type >LOGUTIL and press the Enter key.

3 To start to record the trunk (TRK) log reports, type >STARTDEV device_name;ADDREPS
device_name TRK (where device_name is the name of a printer) and press the Enter key.
Example of a MAP response

ONE REPORT ADDED

4 To access the TTP level of the MAP display, type >MTC;TRKS;TTP and press the
Enter key.

5 To post the damaged trunk circuit, type >POST G clli member_no (where clli is the CLLI of
the trunk group in table CLLI and member_no is the member number of the trunk circuit table
in table TRKMEM), then press the Enter key.
Example input:
>POST G TDTC0OGD 0

Example of a MAP response:

POST 11 DELQ BUSYQ DIG
TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MF DTC 0 7 1 TDTC0OGD 0 IDL

6 To seize the trunk, type >SEIZE and press the Enter key.
MAP response:

POST 11 DELQ BUSYQ DIG

TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MF DTC 0 7 1 TDTC0OGD 0 SZD . .
P_IDL

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-236 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-26
Correcting supervision trouble on intertoll T1 trunks (continued)

Step Action

7 To perform a T103 test, type >TST T103 and press the Enter key.
Example of a MAP response:

+ TRK132 JAN21 09:55:06 2500 PASS TL103 PASSED

CKT TDTC0OGD 0

Example of a MAP response:

+ TRK133 JAN21 09:55:06 2500 FAIL TL103 FAILED

CKT TDTC0OGD 0
TTT = TTT 1 REASON = TLINE PROTOCOL FAULT

8 Determine if the supervision test passes.

If the log in the MAP response is TRK132, go to step 12.
If the log in the MAP response is TRK133, go to step 9.

9 Perform the action indicated by Log Report Reference Manual for the error message
indicated on the right side of the TRK133 REASON field.

10 To perform a T103 test, type >TST T103 and press the Enter key.
Example of a MAP response:

+ TRK132 JAN21 09:55:06 2500 PASS TL103 PASSED

CKT TDTC0OGD 0

Example of a MAP response:

+ TRK133 JAN21 09:55:06 2500 FAIL TL103 FAILED
CKT TDTC0OGD 0
TTT = TTT 1 REASON = TLINE PROTOCOL FAULT

11 Determine if the supervision test passes.

If the log in the MAP response is TRK132, go to step 12.
If the log in the MAP response is TRK133, go to step 13.

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-237
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-26
Correcting supervision trouble on intertoll T1 trunks (continued)

Step Action

12 To release the circuit, type >RLS and press the Enter key.
Example of a MAP response:

POST 11 DELQ BUSYQ DIG

TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MF DTC 0 7 1 TDTC0OGD 0 IDL

Go to step step 14.

13 For additional help, contact the next level of support.

14 The procedure is complete.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-238 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting transmission test trunk trouble

Application 1
Use this procedure to correct the transmission test trunk (TTT) problems.

Definition 1
The TTT consists of two cards:
• the level meter card (NT2X96) for pulse code modulation (PCM)
• the card (NT2X90) for the test signal generator (TSG)

The PCM level meter card measures the level and frequency of analog
signals. The TSG card controls the functions of the PCM level meter card
and provides test signal output. The two cards share the same trunk
appearance (TTT).

A complete failure of circuit testing facilities normally characterizes TTT

problems. The test signal generator (NT2X90) or PCM level meter
(NT2X96) card trouble can cause TTT problems.

Note: The PCM level meter can display wrong noise or loss
measurements while the TTT test facilities are active. This procedure
refers to Correcting PCM level meter card problems.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-27 provides steps and actions to correct transmission-level
trouble on T1 trunks. Figure 1-99 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-239
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-99
Summary of Correcting transmission test trunk trouble

This flowchart summarizes the

procedure.
Test the TTT
circuit Use the instructions that follow
this flowchart to perform the
procedure.

Y
Passed?

N
Replace the
card. Refer to
Card
Replacement
Procedures

Test the TTT

circuit

Y
Passed?

Contact the next End

level of support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-240 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-27 describes how to correct the transmission test trunk (TTT)
problems.
Procedure 1-27
Correcting transmission test trunk trouble

Step Action

1 At the MAP terminal, type >MAPCI;MTC;TRKS;TTP and press the Enter key to access the
TTP level of the MAP display.

2 To post the damaged TTT circuit, type >POST G clli member_no (where clli is the common
language location identifier of the TTT in table CLLI and member_no is the member number
of the damaged TTT in table TRKMEM), then press the Enter key.
Example input:
>POST G TTT 0

Example of a MAP response:

POST 8 DELQ BUSYQ DIG
TTP 6–002
CKT TYPE PM NO. COM LANG STA S R
DOT TE RESULT
OG MTM 2 2 TTT 0 IDL

Note: A TTT has a single trunk appearance.

3 To manually busy the TTT circuit, type >BSY and press the Enter key.
Example of a MAP response:
POST 8 DELQ BUSYQ DIG
TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT TE
RESULT
OG MTM 2 2 TTT 0 MB

4 To seize the TTT circuit, type >SEIZE and press the Enter key.
Example of a MAP response:
POST 8 DELQ BUSYQ DIG
TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT TE
RESULT
OG MTM 2 2 TTT 0 SZD . .
P_MB

—sheet 1 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-241
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-27
Correcting transmission test trunk trouble (continued)

Step Action

5 To test the TTT circuit, type >TST and press the Enter key.
Example of a MAP response:

TEST OK
+ TRK107 JAN09 09:44:57 3400 PASS CKT TTT 0

If the TST command passes, go to step 14.

If the TST command passes, go to step 6.

6 To replace the NT2X90AA card, perform the appropriate procedure in the Base/Telecom
Card Replacement Procedures for Wireless Networks (411-3001-547). Complete the
procedure and return to this step.

7 To test the TTT circuit, type >TST and press the Enter key.
If the TST command passes, go to step 14.
If the TST command fails, go to step 8.

8 To replace the new NT2X90AA card with the old NT2X90AA card, perform the appropriate
procedure in the Base/Telecom Card Replacement Procedures for Wireless Networks
(411-3001-547). Complete the procedure and return to this step.

Note: The old NT2X90AA and NT2X96AA cards now occupy the MTM shelf.

9 To replace the old NT2X96AA card, perform the appropriate procedure in the
Base/Telecom Card Replacement Procedures for Wireless Networks (411-3001-547).
Complete the procedure and return to this step.

Note: A new NT2X96AA card and the old NT2X90AA card now occupy the MTM shelf.

10 To test the TTT circuit, type >TST and press the Enter key.
Example of a MAP response:

TEST OK
+ TRK107 JAN09 09:44:57 3400 PASS CKT TTT 0

If the TST command passes, go to step 14.

If the TST command fails, go to step 11.

—sheet 2 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-242 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-27
Correcting transmission test trunk trouble (continued)

Step Action

11 To replace the old NT2X90AA card with the new NT2X90AA card, perform the appropriate
procedure in the Base/Telecom Card Replacement Procedures for Wireless Networks
(411-3001-547). Complete the procedure and return to this step.

Note: New NT2X90AA and NT2X96AA cards now occupy the MTM shelf.

12 To test the TTT circuit, type >TST and press the Enter key.
Example of a MAP response:
TEST OK
+ TRK107 JAN09 09:44:57 3400 PASS CKT TTT 0

If the TST command passes, go to step 13.

If the TST command fails, go to step 15.

13 To release the TTT circuit, type >RLS and press the Enter key.
Example of a MAP response:
POST 8 DELQ BUSYQ DIG
TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT TE
RESULT
OG MTM 2 2 TTT 0 IDL

14 To return the TTT circuit to service, type >RTS and press the Enter key.
Example of a MAP response:

POST 8 DELQ BUSYQ DIG

TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MTM 2 2 TTT 0 SZD . .
P_IDL

If the TTT circuit returns to service, go to step 16.

If the TTT circuit does not return to service, go to step 15.

15 For additional help, contact the next level of support.

16 This procedure is complete.

—sheet 3 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-243
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting transmission test unit trouble

Application 1
Use this procedure to correct transmission test unit (TTU) problems.

Definition 1
Defective NT2X47 and NT2X56 cards can cause TTU problems,
characterized by a failure to generate test tones on trunk circuits.

Maintenance trunk modules (MTMs) contain TTUs, which provide tests for
tones on trunk circuits. A TTU consists of a control processor (CP) card
(NT2X47) and a digital filter (DF) card (NT2X56).

Common Procedures 1
This module does not have common procedures.

Action 1
Procedure 1-28 provides steps and actions to correct TTU problems.
Figure 1-100 provides a flowchart for the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-244 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-100
Correcting transmission test unit trouble

This flowchart summarizes the

Test the TTU procedure.
circuit
Use the instructions that follow
this flowchart to perform the
procedure.

Y
Passed?

N
Replace the
NT2X47 and
NT2X56 cards.

Replace card.
Refer to Card
Replacement
Procedures.

Test the TTU

circuit

Y
Passed?

Contact next End

level of support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-245
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-28 describes how to correct transmission test unit (TTU)

problems.
Procedure 1-28
Correcting transmission test unit trouble

Step Action

1 At the MAP terminal, type >MAPCI;MTC;TRKS;TTP and press the

Enter key.

2 Type >POST G clli member_no (where clli is the CLLI of the TTU in table CLLI and
member_no is the member number for the TTU card in table TRKMEM), then press the
Enter key.
For example, type >POST G TTU 0.
The MAP displays a response (specific details may vary):

POST 8 DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MTM 2 2 TTU 0 IDL

Note: A TTU has a single trunk appearance.

3 Type >BSY and press the Enter key to manually busy the TTU circuit.
The MAP displays a response (specific details may vary):
POST 8 DELQ BUSYQ DIG
TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MTM 2 2 TTU 0 MB

4 Type >SEIZE and press the Enter key to seize the TTU circuit.
The MAP displays a response (specific details may vary):
POST 8 DELQ BUSYQ DIG
TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MTM 2 2 TTU 0 SZD
P_MB

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-246 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-28
Correcting transmission test unit trouble (continued)

Step Action

5 Type >TST and press the Enter key to test the TTU circuit.
The MAP displays a response (specific details may vary):

TEST OK
+ TRK107 JAN09 09:44:57 3400 PASS CKT TTU 0

If the TTU circuit passes the test, go to step 13.

If the TTU circuit fails the test, go to step 6.

6 Replace the old NT2X47AA card with a new card, then return to step 7. For assistance,
see the Base and Telecom Card Replacement Procedures manual for Wireless Networks,
411-3001-547.

7 Type >TST and press the Enter key to test the TTU circuit again (with the new NT2X47AA
card).
The MAP displays a response (specific details may vary):
TEST OK
+ TRK107 JAN09 09:44:57 3400 PASS CKT TTU 0

If the TTU circuit passes the test, go to step 13.

If the TTU circuit fails the test, go to step 8.

8 Replace the new NT2X47AA card with the old card, then return to step 9. For assistance,
see the Base and Telecom Card Replacement Procedures manual for Wireless Networks,
411-3001-547.

9 Replace the NT2X56AA card then return to step 10. For assistance, see the Base and
Telecom Card Replacement Procedures manual for Wireless Networks, 411-3001-547.

10 Type >TST and press the Enter key to test the TTU circuit again (with the new NT2X56AA
card).
The MAP displays a response (specific details may vary):
TEST OK
+ TRK107 JAN09 09:44:57 3400 PASS CKT TTU 0

If the TTU circuit passes the test, go to step 13.

If the TTU circuit fails the test, go to step 11.

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-247
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-28
Correcting transmission test unit trouble (continued)

Step Action

11 Replace the old NT2X47AA card with the new card (again), then return to step 12. For
assistance, see the Base and Telecom Card Replacement Procedures manual for Wireless
Networks, 411-3001-547.

12 Type >TST and press the Enter key to test the TTU circuit again (with the new NT2X56AA
card and new NT2X47AA card).
The MAP displays a response (specific details may vary):
TEST OK
+ TRK107 JAN09 09:44:57 3400 PASS CKT TTU 0

If the TTU circuit passes the test, go to step 13.

If the TTU circuit fails the test, go to step 14.

13 Type >RTS and press the Enter key to return the TTU circuit to service.
The MAP displays a response (specific details may vary):

POST 8 DELQ BUSYQ DIG

TTP 6-002
CKT TYPE PM NO. COM LANG STA S R DOT TE RESULT
OG MTM 2 2 TTU 0 IDL

14 Contact the next level of support for additional help.

15 The procedure is complete.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-248 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Correcting transmission-level
trouble on T1 trunks
Application 1
Use this procedure to correct transmission (TX) level problems on T1 trunks.

Definition 1
TX-level problems are a condition in which measured loss on a trunk circuit
differs from the expected value.

TX-level problems on trunk circuits result from

• common carrier problems
• outgoing or two-way trunk circuits that are not padded correctly at the
near- or far-end office
• trunk entries that do not match the trunk configuration of your office

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-29 provides steps and actions to correct transmission-level
troubles on T1 trunks. Figure 1-101 provides an overview of the procedure.

Note: This procedure can require help from the office at the far end of the
trunk and from the common carrier.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-249
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-101
Summary of Correcting transmission-level trouble on T1 trunks

This flowchart summarizes the

procedure.

Use the instructions that follow

Generate a tone
this flowchart to perform the
on the trunk
procedure.

Measured loss N N Have far-end

EML correct? change EML
same as EML?
tuple
Y Y

TX pad level N Contact next

at your end level of support
correct?

N Have far-end
IRX pad level
at far-end change RX pad
correct? level
Y

Contact
common carrier

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-250 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-29 describes how to correct transmission (TX) level problems on

T1 trunks.
Procedure 1-29
Correcting transmission-level trouble on T1 trunks

Step Action

CAUTION
Loss of service
This procedure removes a trunk from service. Perform this
procedure during periods of
low traffic.

At the MAP terminal, type >MAPCI;MTC;TRKS;TTP;MANUAL and press the Enter key to
access the MANUAL level of the MAP display.

2 To post the defective trunk circuit, type >POST G clli member_no (where clli is the CLLI of
the trunk group in table CLLI and member_no is the member number of the trunk circuit in
table TRKMEM), then press the Enter key.
Example input:
>POST G MAID 0

Example of a MAP response:

POST 5 DELQ BUSYQ DIG
TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT 2W S7 S7 DTC 1 15 16 MAID 0 IDL

EML 12.0 DB
PAD PC – TE 3

3 If necessary, wait for the circuit to go idle (IDL).

4 To seize the trunk circuit, type >SEIZE and press the Enter key.
Example of a MAP response:

POST 5 DELQ BUSYQ DIG

TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT TE
RESULT 2W DTC 1 15 16 MAID 0 SZD
P_IDL

—sheet 1 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-251
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-29
Correcting transmission-level trouble on T1 trunks (continued)

Step Action

5 Contact the operating company personnel at the far-end office to seize the same
trunk circuit.

6 To send a tone on the trunk circuit, type >TGEN and press the Enter key.
Example of a MAP response:
POST 5 DELQ BUSYQ DIG
TTP 6–002
CKT TYPE PM NO. COM LANG STA S R DOT
TE RESULT 2W DTC 1 15 16 MAID 0 SZD . .
MW 0.0 TTT 1
P_IDL

Note: The TGEN command produces a 1004-Hz tone at 0 dBm.

7 Contact the operating company personnel at the far-end office to measure the loss with the
LOSS command.

Note: At the far-end office, the measured loss appears under the RESULT header. The
expected measured loss appears on the right side of the EML header.

If the loss measurements are 1 db or closer, go to step 9.

If the loss measurements are more than 1 db apart, go to step 8.

8 Check office records or trunk circuits in the same group to determine the correct level of the
transmission pad (TPAD).
If the TPAD level is correct, go to step 9.
If the TPAD level is incorrect, go to step 12.

9 Determine if a common carrier is present between your office and the far-end office.
If a common carrier is present, go to step 10.
If a common carrier is not present, go to step 11.

10 Ask the operating company personnel for the common carrier if it has transmission-level
problems.

11 To release the circuit, type >RLS and press the Enter key.
Go to step step 13.

—sheet 2 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-252 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-29
Correcting transmission-level trouble on T1 trunks (continued)

Step Action

12 For additional help, contact the next level of support.

13 The procedure is complete.

—sheet 3 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-253
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Determining the D-channel state ISDN PRI

primary and backup D-channels
Application 1
Use this procedure to determine the state of a D-channel. You must
determine the state of the D-channel before you decide which problem
location and clearing procedure to perform next.

Definition 1
A D-channel is out of service and the cause is not known. The primary rate
interface (PRI) trunk is in the D-channel fail (DFL) state. The system can
generate logs ISDN110, ISDN111, or ISDN112 can generate.

Normal activity continues on an in-service D-channel when you address

problems on an out-of-service D-channel. This procedure clears problems on
the out-of-service D-channel only. If both D-channels are out of service,
perform a procedure to clear each D-channel. Start with the condition that
affects service the most. The first restored D-channel becomes the primary
D-channel and is in service (INS). The second restored D-channel becomes
the backup D-channel and is in standby (STB) state.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-30 provides steps and actions to determine the D-channel state
ISDN PRI primary and backup D-channels. Figure 1-102 provides an
overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-254 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-102
Summary of Determining the D-channel state in ISDN PRI primary and backup D-channels

Post the This flowchart summarizes the

D-channels 1 procedure.

Use the instructions in the

flowchart to perform the
D-channel Y End procedure.
states INS and
STB?

N
Choose an
out-of-service
D-channel to restore

D-channel Y Contact next

state CFL or level of support
LO?
N
D-channel Y Return the
state INB or D-channel to 1
MB? service.

D-channel Y Refer to correct

state PMB? NTP.

D-channel Y Restore far-end

state RNR? service to the 1
D-channel.

Contact next
level of support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-255
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-30 describes how to determine the state of a D-channel.

Procedure 1-30
Determining the D-channel state

Step Action

1 At the MAP terminal, determine the name of the trunk group from office records or operating
company personnel.

2 To access the PRADCH level of the MAP display, type >MAPCI;MTC;TRKS;TTP;PRADCH

and press the Enter key.

3 To post the D-channels, type >POST GD group_name (where group_name is the trunk
group name) and press the Enter key.
Example input:
>POST GD F5678935PAV

Example of a MAP display:

POST DELQ BUSYQ DIG

TTP 6–005
CKT TYPE PM NO COM LANG STA S R DOT TE RESULT
2W IS IS LTC 2 3 24 F5678935PAV D1 INS
LTC 2 5 24 F5678935PAV D2 MB R

Example of a MAP response:

SHORT CLLI IS: F56789

OK,CKT POSTED

4 Determine the states of the D-channels.

Note: The state of the D-channel is to the right side of the DCHL header on the
MAP display.

If D-channel states are INS (in service) for one D-channel and STB (standby) for the other
D-channel, go to step 10.
If D-channel states are INS for one D-channel and the other D-channel is not STB, go to
step 5.
If D-channel states are not INS, go to step 5.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-256 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-30
Determining the D-channel state (continued)

Step Action

5 Choose an out-of-service D-channel to restore. Record the identifier (D1 or D2).

Note 1: Do not choose an in-service or standby channel to clear. In service (INS) is the
normal state for primary D-channels. Standby (STB) is the normal state for backup
D-channels. The STB state is only for a backup D-channel when the primary D-channel is
INS.
Note 2: You must use the same identifier (D1 or D2) for all procedures and steps used to
clear the chosen D-channel. The identifier is under the LANG header on the MAP display.
Note 3: When both D-channels are out of service, restore each channel separately. The first
restored D-channel becomes the primary and goes into the INS state. The second restored
D-channel becomes the backup and goes into the STB state.

If the state of the D-channel is CFL (carrier fail), go to step 9.

If the state of the D-channel is INB (installation busy), go to step 6.
If the state of the D-channel is LO (lock out), go to step 9.
If the state of the D-channel is MB (manual busy), go to step 6.
If the state of the D-channel is PMB (peripheral manual busy), go to step 8.
If the state of the D-channel is RNR (remote not responding), go to step 7.
If the state of the D-channel is anything else, go to step 9.

6 Perform the procedure ISDN PRI primary and backup channels Returning a busy D-channel
to service in this document. Do not return to this procedure.

7 Perform the procedure ISDN PRI primary and backup channels Restoring far-end service for
a D-channel in this document. Do not return to this procedure.

8 To isolate and correct the problem, perform the correct procedure in Alarm Clearing and
Performance Monitoring Procedures. Do not return to this procedure.

9 For additional help, contact the next level of support.

10 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-257
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Determining the D-channel state

ISDN PRI single D-channel
Application 1
Use this procedure to determine the state of a D-channel. You must determine
the state of the D-channel before you decide which problem location and
clearing procedure to perform next.

Definition 1
A D-channel is out of service and the cause is not known. The primary rate
interface (PRI) trunk is in the D-channel fail (DFL) state.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-31 provides steps and actions to determine the D-channel
state ISDN PRI single D-channels. Figure 1-103 provides an overview of
the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-258 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-103
Summary of Determining the D-channel state in an ISDN PRI single D-channel

This flowchart summarizes the

Post the procedure.
D-channel
Use the instructions that follow
the flowchart to perform the
procedure.
D-channel Y
state CFL or
LO?

N
D-channel Y Restore the
state INB or busy D-channel
MB?

N
Y Refer to correct
D-channel
NTP.
state PMB?

N
Y Restore the
D-channel
far-end service
state RNR?
for a D-channel

N
Y End
D-channel
state INS?

N
Contact next
level of support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-259
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-31 describes how to determine the state of a D-channel.

Procedure 1-31
Determining the D-channel state

Step Action

1 Determine the name of the trunk group from office records or operating company personnel.

2 To access the PRADCH level of the MAP display, type >MAPCI;MTC;TRKS;TTP;PRADCH

and press the Enter key.

3 To post the D-channel, type >POST GD group_name (where group_name is the name of
the trunk group) and press the Enter key.
Example input:
>POST GD F9876035PRAPRV

Example of a MAP display:

POST DELQ BUSYQ DIG

TTP 6–005
CKT TYPE PM NO COM LANG STA S R DOT TE RESULT
2W IS IS DTCI 2 3 24 F9876035PRAPRV DCHL MB R

Example of a MAP response:

LAST CKT 3 24
POSTED CKT IDLED
SHORT CLLI IS: F98760
OK,CKT POSTED

4 Determine the state of the D-channel.

Note: The state of the D-channel is to the right side of the DCHL header on the MAP.

If the D-channel state is CFL (carrier fail), go to step 8.

If the D-channel state is INB (installation busy), go to step 5.
If the D-channel state is INS (in service), go to step 9.
If the D-channel state is LO (lock out), go to step 8.
If the D-channel state is MB (manual busy), go to step 5.
If the D-channel state is PMB (peripheral manual busy), go to step 7.
If the D-channel state is RNR (remote does not answer), go to step 6.
If the D-channel state is anything else, go to step 8.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-260 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-31
Determining the D-channel state (continued)

Step Action

5 Perform the procedure ISDN PRI single D-channel Returning a busy D-channel to service in
this document. Do not return to this procedure.

6 Perform the procedure ISDN PRI single D-channel Restoring far-end service for a D-channel
in this document. Do not return to this procedure.

7 Perform the appropriate procedure in the Base/Telecom Alarm Clearing and Monitoring
Procedures for Wireless Networks (411-3001-220). Do not return to this procedure.

8 For additional help, contact the next level of support.

9 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-261
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Determining the line state

Application 1
Use this procedure to determine the line state.

Definition 1
Table 1-1 lists and describes the ISDN BRI line and channel states.
Table 1-1
Summary of line and special connection states

State Description

*** Invalid state

The connection type and status in table SPECCONN do not

correspond.

CMB Connection PM busy

You cannot use the SPECCONN channel because one of the

PMs in the connection is busy (BSY).

CMT Connection in maintenance

You cannot use the SPECCONN channel because it is under

maintenance.

CNA Connection not available

The SPECCONN channel contains data, but a request to the

peripheral module to set the connection fails.

CON Connection connected

The SPECCONN channel connects and can handle traffic.

Note: Call processing for the generic services framework (GSF) supports the
EDCH, but not the DCH.

—sheet 1 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-262 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Table 1-1
Summary of line and special connection states (continued)

State Description

CPB Call processing busy

The system is processing one of the following:

• circuit-switched calls
• DMS packet handler (PH) packet-switched calls
• ISDN line with a permanent virtual circuit (PVC)

CPD Call processing deload

The system is processing the circuit-switched calls or DMS PH

packet-switched calls. The system waits for manual
maintenance.

CUT Cutoff

The cut-off relay starts, and cuts the ISDN line card off from the
subscriber.

DEL Deloaded

A request to manually busy the channel from the CPD state.

Between CPB and MB (manual busy) is the DEL state. A
request to manual-busy issues for circuit-switched calls or DMS
PH packet-switched calls.

Note: Call processing for the generic services framework (GSF) supports the
EDCH, but not the DCH.

—sheet 2 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-263
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Table 1-1
Summary of line and special connection states (continued)

State Description

DMB D-channel maintenance busy

The path between the DCH or EDCH card and the ISDN line
does not work for one of the following reasons:
• The DCH or EDCH is out of service.
• The ISG channel is out of service.
• The LCME link has defects.
• The connection between the DCH or EDCH and the ISDN
line card does not connect or is not active.
• The DMB lines, which also babble and register as incoming
message overload (ICMO), have the I fail flag set.

DMB (inverse D-channel maintenance busy

video)
The path between the DCH or EDCH card and the ISDN line
does not work for one of the following reasons:
• A DCH babbler is busying the ISDN line. You cannot use
the line for call processing.
• The ISDN line can report as an ICMO line. The I fail flag
represents the DCH and ICMO conditions or the DCH
condition.

IDL Idle

Customers can use circuit-switched and packet-data services

INB Installation busy

The ISDN line is out of service for one of the following reasons:
• The line data is not in tables.
• The BSY INB command sets the line to INB.

Note: Call processing for the generic services framework (GSF) supports the
EDCH, but not the DCH.

—sheet 3 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-264 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Table 1-1
Summary of line and special connection states (continued)

State Description

LMB Line module busy

The LCME, LCME drawer, or LGC is out of service.

LO Lock out

The ISDN line card and the NT1 lose synchronization. Lockout
does not apply to the S/T-line card.

MB Manual busy

Maintenance activity occurs. For example, an operator at a line

test position (LTP) performs tests on the line, or the BSY
command sets the line to MB.

NEQ Not equipped

Table LNINV does not contain this line.

PSU Packet service unavailable

D-channel or B-channel access to the DMS PH is not available.

SB System busy

SB allows an ISDN line to leave service for a time. Later, the

line enters service automatically. You cannot use the line for
call processing. When the lines cannot return to service (RTS),
they remain SB until the next RTS attempt. Lines in the SB
state can enter the MB state through the FRLS or BSY
command. The I fail flag indicates the line waits for a return to
service by the babbler audit.

Note: Call processing for the generic services framework (GSF) supports the
EDCH, but not the DCH.

—sheet 4 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-265
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Table 1-2 lists and describes the ISDN BRI fail flags. Line quality problems
require a bit error rate test (BERT).
Table 1-2
Summary of fail flags

Flag Description

D The line failed extended or fast diagnostics.

F A facility fault caused an extended diagnostic to fail.

I An incoming message overload (layer 1 messages that were

not planned) major failure for the line is present. The line has
had at least one diagnostic. An I flag and a line state of DMB
(inverse video) indicate a DCH message overload.

i The line has a minor failure for an incoming message overload.

The line waits to enter the ICMO queue for diagnostics.

L CKTTST failure is present at the line card.

l CKTTST failure is present at the set.

M The system lacks an ISDN line card.

m The system lacks an NT1.

N After a previous diagnostic failure, a passed LC diagnostic

needs an extended diagnostic.

P Line performance decreases. A line quality problem is present.

Q The system detected a defect, and

• the system scheduled an in-service diagnostic
• the line is in the shower queue, or
• the line is in a diagnostic queue for an incoming message
overflow

Note: GSF call processing supports the EDCH, but not the DCH.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-266 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Table 1-2
Summary of fail flags (continued)

Flag Description

S A failed short in-service diagnostic is present in the following;

• the shower queue
• the DIAG command with the INS parameter, or
• the automatic line test (ALT).

The system generates a log when the failure occurs.

U A utility card fails. The failure applies to the 2B1Q line card in
the LCME. The point-of-use power supply fails.

Note: GSF call processing supports the EDCH, but not the DCH.

—sheet 2 of 2—

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-32 provides steps and actions to determine line states.
Figure 1-104 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-267
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-104
Summary of Determining the line state

Post the line This flowchart summarizes the

procedure.

Use the instructions that follow

the flowchart to perform the
Check the line procedure.
state and the
fail flag

Perform the
correct
procedure in
this chapter

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-268 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-32 describes how to determine the line state.

Procedure 1-32
Determining the line state

Step Action

1 At the MAP terminal, type >MAPCI;MTC;LNS;LTP and press the Enter key to access the
LTP level of the MAP display.

2 For legacy lines: To post the line, type >POST D dn (where dn is the directory number) and
type the Enter key.
Example of a MAP display:
LCC PTY RNG .
STA F/S LTA TE RESULTISDN LOOP HOST 67 1 15 06 DN 7428118 IDL

3 For GSF lines: To post the line, type >POST L len (where len is the line equipment number)
and press the Enter key.
Example of a MAP display:
LCC PTY RNG .LEN..........
DN STA F/S LTA TE RESULT ISDN LOOP HOST 67 1 15 06 NODIRN IDL

4 Sets and DN cannot post GSF lines.Determine the state of the line and the fail flag.
If the line state is CPB, go to step 4.
If the line state is CPD, go to step 5.
If the line state is CUT, go to step 6.
If the line state is DEL, go to step 7.
If the line state is DMB, go to step 8.
If the line state is IDL, go to step 9.
If the line state is INB, go to step 10.
If the line state is LMB, go to step 11.
If the line state is LO, go to step 12.
If the line state is MB, go to step 13.
If the line state is PSU, go to step 14.
If the line state is anything else, go to step 15.

5 Perform the procedure Line state is Call processing busy (CPB). Do not return to
this procedure.

6 Wait until the line state changes to MB. Perform the procedure Line state is Idle (IDL). Do not
return to this procedure.

7 Perform the procedure Line state is Cut (CUT). Do not return to this procedure.

—sheet 1 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-269
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-32
Determining the line state (continued)

Step Action

8 Wait until the line state changes to MB. Perform the procedure Line state is Idle (IDL). Do not
return to this procedure.

9 Perform the procedure Line state is D-channel maintenance busy (DMB). Do not return to
this procedure.

10 Perform the procedure Line state is Idle (IDL). Do not return to this procedure.

11 Perform the procedure Line state is Installation busy (INB.) Do not return to this procedure.

12 Perform the procedure Line state is Line module busy (LMB). Do not return to this procedure.

13 Perform the procedure Line state is Lock out (LO). Do not return to this procedure.

14 Perform the procedure Line state is Maintenance busy (MB). Do not return to this procedure.

15 Perform the procedure Line state is Packet service unavailable (PSU). Do not return to
this procedure.

16 For additional help, contact the next level of support.

17 This procedure is complete.

—sheet 2 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-270 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Determining the location of the problem

Application 1
Use this procedure to determine if a problem is inside or outside the central
office (CO).

Definition 1
Problems can occur in any of the three components that follow:
• DMS-100
• data link
• customer premises equipment

This procedure helps CO personnel determine if the problem is present inside

or outside the CO. The CO personnel trace the location of the problem
through the communications interface between the DMS switch and the host
computer. This procedure has three subprocedures to check physical
connections.

Perform the subprocedures in order:

• Check for an input/output device (IOD) alarm.
• Check the CO data unit or modem.
• Check for disconnected cables.

If the problem is inside the CO, follow these subprocedures to determine and
correct the problem.

The procedure has two subprocedures that deal with connections at the host:
• Verify the session is logged on.
• Perform a continuity test for a switch-computer application interface
(SCAI).

If the fault is outside the CO, there can be other indications of a problem. The
SCAI200 log or a customer complaint can be indications of a problem. Refer
to the procedure to clear the SCAI link.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-33 provides steps and actions to determine the location of a
problem. Figure 1-105 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-271
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-105
Summary of Determining the location of the problem

In IOD MAP Y Is alarm an n Contact next

Y
level, is IOD ARG, n SYS, level of support
alarm present? n RES, or n
SEQ?
N N Query alarm.
Alarm code Y Based on alarm
*C* appears? reason, fix the
trouble
N
Refer to Alarm Clearing and
Performance Monitoring Procedures
End
Does CO Replace data
data unit or modem Y unit or modem
fail self-test?
N

Are cables Y Tell customer to

Connect cables
disconnected? re-establish link
N Inform
Tell customer to customer
Is session N Does problem Y that
log on
logged on? still exist? problems
N exist on
Y
link or at
Perform CPE
Did continuity N
continuity test
test pass?
from SCAIX25
level Y
Inform customer
End
that problems
exist on link or
at CPE

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-272 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-33 describes how to determine if a problem is inside or outside

the central office (CO).
Procedure 1-33
Determining the location of the problem

Step Action

1 At the MAP terminal, type >MAPCI;MTC;IOD and press the Enter key to access the IOD
menu at the MAP terminal.

2 To check for an IOD alarm, look for an alarm code under the IOD subsystem header.
Example of a MAP display:

CC MS IOD Net PM CCS Lns Trks Ext

. . . . . . . . .

If a dot (.) appears, go to step 19.

If an alarm code appears, go to step 3.

3 Identify the alarm code under the IOD subsystem header.

Example of a MAP display:

CC MS IOD Net PM CCS Lns Trks Ext

. . n ARG . . . . . .
M

If an alarm code (n ARG, n SYS, n RES, or n SEQ) appears, go to step 32.

Note: When another user attempts to log in on the same X.25 link, an ARG alarm appears
and clears itself in a few seconds. Contact the next level of support if the ARG alarm is
permanent. If the ARG alarm appears temporarily, go to step 19.

If anything else appears, clear the alarm and go to step 19. See the Base/Telecom Alarm
Clearing and Monitoring Procedures for Wireless Networks (411-3001-543).
If *C* appears, go to step 4.

4 At the IOD level, display the multi-protocol controllers (MPCs) to determine where the
problem originates. To display the MPCs, type >LISTDEV MPC and press the Enter key.
Observe the STATUS column.
Example of a MAP display:

MPC USER STATUS IOC CARD PORT

1 System Ready 0 3 0
2 System Ready 1 7 0
3 System SysB 2 8 0

—sheet 1 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-273
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-33
Determining the location of the problem (continued)

Step Action

5 To access the SCAIX25 MAP level, type >SCAIX25 and press the Enter key.

6 To query the alarms, type >QUERY ALARM and press the Enter key.
Example of a MAP display:
Severity M L C Remote_DNA Reason
CRIT 0 2 1 01208097 DMS LVL3 reset

7 Check the text in the Reason field. The MAP display states the SCAI link is clear or states a
reason for a problem.
If the reason is “SCAI application clear,” go to step 19.
If the reason is “Host call cleared,” go to step 24.
If the reason is “Host LVL3 reset,” go to step 24.
If the reason is “DMS LVL3 reset,” go to step 8.
If the reason is “MPC SysBusied,” go to step 8.
If the reason is “MPC link reset,” go to step 19.

8 To exit the SCAIX25 MAP level, type >QUIT and press the Enter key.

9 To post the MPC for the problem determined in step step 4, type >IOC n;CARD y (where n is
the number of the IOC for the problem and y is the number of the MPC card), then press the
Enter key.

Note: In step 4, the system assigns CARD 8.

10 Locate the download file for the MPC.

11 Busy all equipped links for the MPC.

a. To busy the link if the link is SysBsy, type >BSY LINK n (where n is the link number) and
press the Enter key.
b. To busy the link if the system enabled the link (communication is active on the link), type
>BSY LINK n FORCE (where n is the link number) and press the Enter key.

Example of a MAP display:

TYPE YES TO VERIFY FORCE, NO TO CANCEL COMMAND
Please confirm (“Yes” or “No”):

12 Enter YES to verify the FORCE.

—sheet 2 of 5—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-274 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-33
Determining the location of the problem (continued)

Step Action

13 To busy the MPC, type >BSY and press the Enter key.

14 To test the MPC, type >TST and press the Enter key.
If the test passes, go to step 16.
If the test fails, go to step 15.
If the test indicates that the C-side is busy, go to step 33.

15 Perform the correct procedure in the Base/Telecom Card Replacement Procedures for
Wireless Networks (411-3001-547) to replace the MPC card. Then return to this step.

16 To return the MPC to service, type >RTS and press the Enter key.

17 To return each MPC link on service, type (for each link) >RTS LINK link# (where link# is the
link number you return to service) and press the Enter key.

18 Check the alarm display.

If the link is cleared, go to step 19.
If the link is not cleared, go to step 33.

19 At the IOD shelf, perform a self-test on the NT4X25 data unit to verify its operation. Lift the
flip-flop lid of the data unit. Toggle the self-test/normal option switch to the self-test position
and back to the normal position.
The system makes a short beep. After a short delay, all LEDs on the data unit will illuminate
for approximately four seconds.

If the directory number LEDs flash, the system indicates a self-test failure.

The system makes another short beep. All LEDs turn off except the power LED.

If the CO data unit fails the self-test, go to step 20.

If the CO data unit passes the self-test, go to step 21.

20 Replace the data unit with a new data unit.

—sheet 3 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-275
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-33
Determining the location of the problem (continued)

Step Action

21 Check for disconnected cables between the MPC circuit pack and the data unit or modem.
Also check between the data unit or modem and the jack.
The 32-pin connector of the cable connects to port 2 or port 3 of the MPC circuit pack.
The 25-pin connector of the cable connects to the data unit or modem.
The data unit or modem connects to the jack by a cable with RJ11 connectors. If the connect
light on the data unit flashes, the data unit is bad or you must connect the cable.
If you find disconnected cables, go to step 22.
If you do not find disconnected cables, go to step 24.

22 Connect the disconnected cables.

23 Go to step step 34.

24 At the MAP terminal, type >MAPCI;MTC;IOD and press the Enter key to access the IOD
MAP level at the MAP terminal.
The problem is not in the CO.

25 To post the MPC, type >IOC n;CARD y (where n is the number of the IOC for the problem
and y is the number of the MPC card), then press the Enter key.

Note: In step 4, the system assigns CARD 8.

26 Determine if the session is logged on. “ L" indicates the session is logged on.
If the session is logged on, go to step 29.
If the session is not logged on, go to step 27.

27 Inform the subscriber the session is not logged on. The subscriber must log on to clear
the problem.

28 Go to step 34.

29 To access the SCAIX25 MAP level at the MAP terminal, type >SCAIX25 and press the
Enter key.

30 To perform a SCAI continuity test, type >SCAITEST and press the Enter key.
If the test fails, go to step 31.
If the test passes, go to step 32.

—sheet 4 of 5—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-276 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-33
Determining the location of the problem (continued)

Step Action

31 Tell the subscriber to establish the link again and to log on.
If the problem stops, go to step 34.
If the problem continues, go to step 32.

32 Inform operating company personnel a problem is present in the data link outside the CO or
with the customer premises equipment.

33 For additional help, contact the next level of support.

34 The procedure is complete.

—sheet 5 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-277
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Determining location of problems

(ACDMIS, NACD, MACD)
Application 1
Use this procedure to find problems in:
• automatic call distribution management information system (ACDMIS)
• network automatic call distribution (NACD)
• meridian automatic call distribution (MACD)

Use this procedure to determine if the problem is at the central office (CO) or
outside the CO. This procedure applies to ACDMIS, NACD, and MACD
with CompuCALL Option. This procedure does not apply to Base automatic
call distribution (ACD).

Definition 1
Problems occur in three components:
• DMS-100 switch
• data link
• customer premises equipment (CPE)

The procedure in this section helps CO personnel determine if a problem

exists inside or outside the CO. The procedure traces the communication
interface between the DMS switch and the CO.

Perform the three subprocedures in order:

• check for an input/output device (IOD) alarm
• check the CO data unit/modem
• check for disconnected cables

If the problem is at the CO, follow these subprocedures to reveal and correct
the problem.

CO maintenance personnel must contact the correct operating company

personnel if the problem is outside the CO. Inform the operating company
personnel that a problem exists with the data link or the CPE.

Common procedures 1
There are no common procedures.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-278 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Action 1
Procedure 1-34 provides steps and actions to determine the location of
problems (ACDMIS, NACD, MACD). Figure 1-106 and Figure 1-107
provide an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-279
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-106
Summary of Determining location of trouble

See Alarm
Does IOD Y All problems Y
Clearing and
alarm exist? cleared?
Performance
Monitoring
N Procedure N

Is commun. N See vendor's Y

All problems
device an NTI manual cleared?
data unit?
Y N

Does NT Replace NT
N
data unit pass data unit
self-test?
Y

All problems Y
2
cleared?
N

Are cables Y All problems Y

Connect cables
disconnected? cleared?

N N

This flowchart summarizes the

1 2
procedure.

Use the instructions that follow

this flowchart to perform the
procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-280 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-107
Summary of Determining location of trouble (continued)

1 2

Check sync. of
Y All Y
Does power CO data unit &
problems
lamp flash? cust. premises
cleared?
data unit
N N

Make sure MPC

Y link is enabled & Y
Is DTR lamp All problems
check cable
off? cleared?
between MPC
N & data unit N

Check settings
between cust.
Does connect Y All problems Y
premises data
lamp flash? cleared?
unit & CO data
unit N
N

Contact
End of
operating
procedure
company
personnel

This flowchart summarizes the

procedure.

Use the instructions that follow

this flowchart to perform the
procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-281
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-34 describes how to determine if the problem is at the central

office (CO) or outside the CO.
Procedure 1-34
Determining location of trouble

Step Action

1 At the MAP terminal, type >MAPCI;MTC;IOD and press the Enter key to access the IOD
menu at a maintenance and administration position (MAP).

2 To check for an IOD alarm, look for an alarm code under the IOD subsystem header.
Example of a MAP display:

CM MS IOD Net PM CCS Lns Trks Ext APPL

. . . . . . . . . .

If an alarm code (ARG, RES, SEQ, SYS, NOP, MPCOS, or IOCOS) appears under the IOD
subsystem header, go to step 3.
If a dot (.) appears under the IOD subsystem header, then a fault is not present with the
network operations protocol (NOP) or the multiprotocol controller (MPC). Go to step 5.

3 Complete appropriate procedures in the Base/Telecom Alarm Clearing and Monitoring

Procedures for Wireless Networks (411-3001-543) to clear alarms, then return to this step.

4 Contact the customer premises to determine if the premises received data .

If customer premises do not receive data or other problems are present, go to step 5.
If customer premises receive data and other problems are not present, go to step 18.

5 Check the communication device to determine if the device is an NT data unit.

If the communication device is not an NT data unit, go to step 6.
If the communication device is an NT data unit, go to step 7.

6 Check the vendor manual for the communication device. Follow the instructions to test,
repair, or replace the communication device.
If customer premises do not receive data, go to step 9.
If customer premises receive data, go to step 18.

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-282 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-34
Determining location of trouble (continued)

Step Action

7 To verify the operation of the data unit for the CO NT4X25 Meridian, perform a self-test. Lift
the cover of the data unit. Toggle the self-test/normal option switch to the self-test position
and back to the normal position.
A short beep sounds.

All panel lamps illuminate on the face of the data unit. The lamps illuminate for approximately
four seconds, or until you turn OFF the self-test switch.

If the CO data unit fails the self-test, all panel lamps flash, except power, under test, and the
lamps that indicate the source of the failure. Speed call, automatic dial, resource, and
directory number (DN) are the lamps that indicate the source of failure. A long tone sounds
after the test.

If the CO data unit passes the self-test, a short beep sounds. All panel lamps turn OFF,
except power and under test. The data unit returns to normal operation.

If the CO data unit fails the self-test, go to step 8.

If the CO data unit passes the self-test, but other problems are present, go to step 9.
If the CO data unit passes the self-test, and other problems are not present, go to step 18.

8 Use the unit instructions to replace the data unit with a new NT4X25 Meridian data unit.
Return to step 7.

9 Check for disconnected cables between the NT1X89AA MPC circuit pack and the NT4X25
Meridian data unit. Also check for disconnected cables between the data unit and the jack.
The 34-pin connector of the NT0X26LY cable connects to port two or port three of the MPC
circuit pack.
The 25-pin connector of the NT0X26LY cable connects to the data unit or modem.
If you find disconnected cables, go to step 10.
If you do not find disconnected cables, go to step 11.

10 Connect the disconnected cables.

If you find the problem, go to step 11.
If you find the problem, resolve it, and other problems are not present, go to step 18.

11 Check the data unit or modem for the CO. Check the data unit or modem for the customer
premises. Make sure both units or modems run in synchronous mode.
If the power lamp flashes, go to step 12.
If the power lamp does not flash, go to step 13.

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-283
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-34
Determining location of trouble (continued)

Step Action

12 Check the master/slave settings in the data unit or modem. In a switched configuration, the
data unit for the CO and for the customer premises must be set to slave. The DLC acts as the
master data unit in the switched configuration. In a back-to-back configuration, the data unit
for the CO must be set to master. The data unit for the customer premises must be set to
slave. (Use the SW1 internal switch to determine the master/slave settings.)
A 2-wire circuit connects one of the following:
• the digital line card (DLC) in a switched mode
• the data unit or modem in a back-to-back mode

If you do not find the problem, go to step 13.

If you find and clear the problem and other problems are not present, go to step 18.

13 Check the MPC link.

If the data terminal ready (DTR) lamp is OFF, go to step 14.
If the data terminal ready (DTR) lamp is ON, go to step 15.

14 From the MAP display type >MAPCI;MTC;IOD;IOC_x;CARD_x and press the Enter key to
make sure the MPC link works.
Make sure the cable between the MPC and the data unit or modem is correct (cable
OX26LY).
If you do not find the problem, go to step 15.
If you find and clear the problem and other problems are not present, go to step 18.

15 Check for correct design settings.

If the connect lamp flashes, go to step 16.
If the connect lamp does not flash, go to step 17.

16 Set the correct configuration settings between the data unit for the CO and the data unit for
the customer premises. The NT/800 PAD must run at 9600 bits/s in the synchronous mode.
The NT/830 PAD must run at 4800 bits/s in the synchronous mode.
If you do not find the problem, go to step 17.
If you find and clear the problem and other problems are not present, go to step 18.

17 Inform the correct operating company personnel of a problem with the data link outside the
CO or with the CPE.

18 The procedure is complete.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-284 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Determining the trunk state ISDN PRI trunk

Application 1
Use this procedure to determine the state of the primary rate interface (PRI)
trunk (B-channel). You must determine the state of the PRI trunk before you
decide which problem location and clearing procedure to perform next.

Definition 1
A PRI trunk is out of service and the cause is not known.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-35 provides steps and actions to determine the trunk state ISDN
PRI trunk. Figure 1-108 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-285
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-108
Summary of Determining the trunk state

Post the PRI This flowchart summarizes the

trunk group procedure.

Use the instructions that follow

the flowchart to perform the
PRI trunk Y Refer to correct procedure.
state CFL NTP
or PMB?
N
Y
PRI trunk Verify entry in
state LO? table TRKSGRP

N
Y
PRI trunk Determine the
state DFL? D-channel state

N
Y
PRI trunk Restore a busy
state DMB D-channel

N
PRI trunk Y
Restore a busy
state INB or
PRI trunk
MB?
N
Y End
PRI trunk
state IDL?

Contact next
level of support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-286 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-35 describes how to determine the state of the primary rate
interface (PRI) trunk (B-channel).
Procedure 1-35
Determining the trunk state

Step Action

1 At the MAP terminal, type >MAPCI;MTC;TRKS;TTP and press the Enter key to access the
TTP level of the MAP display.

2 From office records or operating company personnel, determine the name of the trunk group.

3 To post the PRI trunk, type >POST G group_name (where group_name is the name of the
trunk group) and press the Enter key.
Example input:
>POST G F1AAA105IPTLA

Example of a MAP display:

POST DELQ BUSYQ DIG
TTP 6–005
CKT TYPE PM NO COM LANG STA S R DOT TE RESULT
2W IS IS DTCI 7 9 1 F1AAA105IPTLA MB R

Example of a MAP response:

LAST CKTN = 9
POSTED CKT IDLED
SHORT CLLI IS: F1AAA1
OK,CKT POSTED

—sheet 1 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-287
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-35
Determining the trunk state (continued)

Step Action

4 Determine the state of the PRI trunk.

Note: PRI trunk state is under the STA header on the MAP. Do not choose an idle (IDL) PRI
trunk to clear. IDL is a normal state for PRI trunks.

If the state of the PRI trunk is CFL (carrier failure), go to step 13.
If the state of the PRI trunk is DFL (D-channel failure) for a single D-channel, go to step 5.
If the state of the PRI trunk is DFL (D-channel failure) for both primary and backup
D-channels, go to step 6.
If the state of the PRI trunk is DMB (D-channel manual busy) for a single D-channel, go to
step 7.
If the state of the PRI trunk is DMB (D-channel manual busy) for both primary and backup
D-channels, go to step 8.
If the state of the PRI trunk is INB (installation busy), go to step 9.
If the state of the PRI trunk is IDL (idle), go to step 15.
If the state of the PRI trunk is LO (lock out), go to step 11.
If the state of the PRI trunk is MB (manual busy), go to step 9.
If the state of the PRI trunk is PMB (peripheral manual busy), go to step 10.
If the state of the PRI trunk is anything else, go to step 14.

5 Perform the procedure ISDN PRI single D-channel Determining the D-channel state in this
document. Do not return to this procedure.

6 Perform the procedure ISDN PRI primary and backup D-channels Determining the
D-channel state in this document. Do not return to this procedure.

7 Perform the procedure ISDN PRI single D-channel Returning a busy D-channel to service in
this document. Do not return to this procedure.

8 Perform the procedure ISDN PRI primary and backup D-channels Returning a busy
D-channel to service in this document. Do not return to this procedure.

9 Perform the procedure ISDN PRI trunk Returning a busy PRI trunk to service in this
document. Do not return to this procedure.

10 Perform the procedure to clear the alarm in Alarm Clearing and Performance Monitoring
Procedures. Do not return to this procedure.

11 To access table TRKSGRP, type >TABLE TRKSGRP and press the Enter key.

—sheet 2 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-288 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-35
Determining the trunk state (continued)

Step Action

12 Verify that the entry for field SGRPVAR, subfield IFCLASS, is NETWORK or USER.
NETWORK refers to the HOST switch side. USER refers to the PBX side. See “Find faults in
B- and D-channels" in the ISDN PRI Maintenance Guide. Do not return to this procedure.

13 Perform the procedure, “DS-1 Trouble Isolation and Correction Methods,” in the ISDN PRI
Maintenance Guide. Do not return to this procedure.

14 For additional help, contact the next level of support.

15 The procedure is complete.

—sheet 3 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-289
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Digital test access for BRI lines

Application 1
The BAS ESMU ISDN Support computing module extends digital test access
(DTA) to the enhanced subscriber carrier module urban (ESMU)-remote
carrier urban (RCU) integrated digital loop carrier (IDLC) system.

Definition 1
Use this procedure to monitor RCU integrated services digital network
(ISDN) lines with a host equipped with an NTAX78AB time switch.

The system monitors in upstream and downstream directions.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-36 provides steps and actions to monitor digital test access for
BRI lines. Figure 1-109 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-290 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-109
Summary of How to set up and release equipment that monitors digital test access

Select the loop to monitor

This flowchart summarizes the
procedure.

Select the ISLC or DS-1 interface Use the instructions that follow
to use for monitoring this flowchart to perform the
procedure.

Select the protocol analyzer

Connect the protocol analyzer to the

selected access point

Enter the LTPDATA level

of the MAP terminal

Post the loop to monitor

Define the ISLC or DS-1 interface to

use for monitoring

Make note of the equipment number

that the EQUIP command returns

Establish the monitor connections

Query all monitoring equipment

Verify the connection information

Monitor the loop Release the DTA connection

Release the monitoring equipment

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-291
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-36 describes how to monitor RCU integrated services digital

network (ISDN) lines with a host equipped with an NTAX78AB time switch.
Procedure 1-36
Configuring and releasing equipment that monitors digital test access

Step Action

1 At the piece of equipment, select the loop to monitor.

DTA can monitor loops for ISDN basic rate interface (BRI). The BRI loops consist of two
64-kbit/s B-channels and one 16-kbit/s D-channel.
DTA can monitor the following ISDN B-channels:
• circuit switched voice and data B-channels
• nailed up connections (NUC) that link two B-channels
• Bb channels and Bb channels that are routed to either a DMS packet handler (PH) or to
a DS-1 digital trunk interface serving a Data Packet Network (DPN) PH

Note 1: Each loop monitors one Bd channel at a time. More than one loop at a time can
monitor the Bd channel because different loops can use the same Bd channel.
Note 2: You also can monitor the D-channel. To monitor the D-channel, direct the packet
data with a low speed toward the packet handler (PH). To direct the packet data to the PH,
nail up the D-channel handler (DC) channels. You must nail the channels either to a DS-1
interface that serves the DPNPH, or to a DMSPH. For more efficient use, the four
D-channels are time-division multiplexed (TDM) into one 64kbit/s channel for delivery to the
protocol analyzer.

—sheet 1 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-292 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-36
Configuring and releasing equipment that monitors digital test access (continued)

Step Action

2 Select the ISDN line card (ISLC) or DS-1 interface to use for monitoring.
a. Monitor with an ISLC
Monitored data becomes available to the protocol analyzer through the B1 and B2 channels
of an ISLC. This ISLC must be on the module for enhanced line concentrating using ISDN
(LCME), the AccessNode, or the RCU. The B1 channel receives the upstream data. The B2
channel receives the downstream data.
b. Monitor with a DS-1 interface

Monitored data becomes available to the protocol analyzer through two DS-0 channels of a
DS-1 interface. One of the following extended multiprocessor system-based peripheral
modules (XPM) supports the DS-1 interface:
• digital trunk controller (DTC)
• ISDN digital trunk controller (DTCI)
• line trunk controller (LTC)
• remote cluster controller 2 (RCC2)
• ESMU

Note 1: DTA requires two B-channels. The last line card slot of an RCU ISLC carrier has
only one B-channel available for ISDN applications. Use one of the first three line cards in
the RCU ISLC carrier. All three line cards have two B-channels available for ISDN
applications.
Note 2: You cannot nail up either of the two B-channels. The loop state must be installation
busy (INB). The loop status must be HASU (hardware assigned-software unassigned) in
table LNINV (line circuit inventory).

When you use a DSI interface to monitor the DTA, you must reset the channels. Until
you reset the channels, you cannot nail up connections to the two DS-0 channels. Use
the EQUIP DTA RESET command to reset the channels.
Table 1-3 shows the DTA monitor connections.

—sheet 2 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-293
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-36
Configuring and releasing equipment that monitors digital test access (continued)

Step Action

3 Select the protocol analyzer.

The protocol analyzer ensures you can read ISDN protocols from DTA connections. The
protocol analyzer has the following requirements:
• must analyze X.25, Q.921, and Q.931 protocols
• must interconnect with one of the following:
• an ISDN network termination 1 (NT1) S/T bus
• a DS-1 interface
• must monitor a 64-kbit/s Bd channel
• must resolve separate D-channel units from the TDM group and use the unit number for
the TDM group.

4 Connect the protocol analyzer to the selected access point.

You can connect the external protocol analyzer to any DMS-100 ISDN U-line card (U-ISLC)
or XPM that can support DTA. All loop monitor points are in the NTAX78AB time switch.

5 To access the line test position data (LTPDATA) level of the MAP terminal, type
>MAPCI;MTC;LNS;LTP;LTPDATA and press the Enter key.

6 To post the loop that you want to monitor, type >POST L len_no (where len_no is the line
equipment number of the loop to monitor) and press the Enter key.

7 To define the ISLC or DS-1 interface to use to monitor use, type >EQUIP DTA
<EQUIPMENT> <XPM> <XPMNO> <PORT> <UPCHNL> <DOWNCHNL> and press the
Enter key.

8 Make note of the <EQUIPNO> returned by the EQUIP command. The <EQUIPNO> indicates
the location of the equipment that monitors DTA.

9 To set the monitor connections, type >CONNECT <EQUIPNO> <CHANNEL> and press the
Enter key.
Use NUCs to create a connection between the monitoring equipment and the monitored
channel. These NUCs must stay in place until you use the MAP command to remove the
NUCs.

10 To query all monitoring equipment (optional), type >EQUIP DTA QUERY ALL and press the
Enter key.

11 To make sure that the XPMs that support the monitoring connection received the connection
information, type >CONNECT <EQUIPNO> VERIFY and press the Enter key.
This test takes the place of channel supervision messages (CSM).

—sheet 3 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-294 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-36
Configuring and releasing equipment that monitors digital test access (continued)

Step Action

12 Monitor the loop.

13 To release the DTA connection, type >CONNECT <EQUIPNO> RLS and press the
Enter key.

14 To release the monitoring equipment (optional), type >EQUIP DTA RESET <EQUIPNO> and
press the Enter key.

15 The procedure is complete.

—sheet 4 of 4—

Table 1-3 below lists the DTA monitor connections.

Table 1-3
Time switch endpoints on ESMU

Monitored channel Channel connects to Upstream endpoint Downstream

endpoint

Circuit-switched B1 Any endpoint that P-side of the ESMU Central side (C-side) of
and B2 supports circuit time switch the ESMU time switch
switches

NUC B1 and B2 DS-1 interface P-side of the ESMU C-side of the ESMU
time switch time switch

Bb channel DS-1 interface or ISLC P-side of the ESMU C-side of the ESMU
time switch time switch

Bd channel ISDN service group P-side of the ESMU C-side of the ESMU
(DCH) time switch time switch

TDM D-channel DS-1 interface or DMS C-side of the ESMU P-side of the ESMU
PH time switch time switch

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-295
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Digital test access for PRI lines

Application 1
Feature package NTXS12AA enables operating company personnel to
monitor primary rate interface (PRI) primary or backup D-channels with
digital test access (DTA). DTA is nonintrusive, the monitored data is
broadcast to its normal destination and to the DTA endpoint.

Definition 1
The PRI D-channel being monitored must use a DS-0 channel of a DS-1 on a
DTCI or LTC equipped with NTMX77A unified processor (UP) cards and an
NTBX01AB, enhanced ISDN signalling pre-processor (EISP). Upstream and
downstream digital data streams are derived from the monitored channel.

The downstream data is flowing toward the subscriber and away from the
switch. The upstream data is flowing toward the switch and away from the
subscriber

Before DTA monitoring can begin, the DMS-100 network must have data
transmission quality. Errored data transmission damages the digital data
streams to the protocol analyzer. The monitoring equipment must be chosen,
provisioned, reserved, and connected to the protocol analyzer. The monitored
PRI D-channel must connect to the protocol analyzer, for monitoring.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-37 provides steps and actions to monitor digital test access for
PRI lines. Figure 1-110 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-296 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-110
Summary of How to set up and release equipment that monitors PRI lines

Identify the monitor equipment

This flowchart summarizes the
procedure.

Check monitor equipment Use the instructions that follow

provisioning. this flowchart to perform the
procedure.

Connect the protocol analyzer to the

monitor equipment

Enter the PRADCH level of the MAP

Reserve the monitoring equipment

Post the PRI D–channel to be

monitored

Connect the PRI D–channel and the

monitor equipment

Query the DTA to determine

connection status

Verify connection integrity

Monitor the PRI D–channel

Release the DTA connection

Release the monitoring equipment

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-297
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-37 describes how to monitor digital test access for PRI lines.
Procedure 1-37
Configuring and releasing equipment that monitors PRI lines

Step Action

1 At the piece of equipment, identify the monitor equipment.

The monitor equipment is two 64-kbit/s DS-0 channels or a BRI ISLC.
a. Monitor with an ISLC
Monitored data becomes available to the protocol analyzer through the B1 and B2 channels
of an ISLC. This ISLC must be on the module for enhanced line concentrating using ISDN
(LCME), the AccessNode, or the RCU. The B1 channel receives the upstream data. The B2
channel receives the downstream data.
Note 1: DTA requires two B-channels. The last line card slot of an RCU ISLC carrier has
only one B-channel available for ISDN applications. Use one of the first three line cards in the
RCU ISLC carrier. All three line cards have two B-channels available for ISDN applications.
Note 2: You cannot nail up either of the two B-channels. The loop state must be installation
busy (INB). The loop status must be HASU (hardware assigned-software unassigned) in
table LNINV (line circuit inventory).

b. Monitor with a DS-1 interface

Monitored data becomes available to the protocol analyzer through two DS-0 channels of a
DS-1 interface. One of the following extended multiprocessor system-based peripheral
modules (XPM) supports the DS-1 interface:
• digital trunk controller (DTC)
• line group controller (LGC)
• ISDN digital trunk controller (DTCI)
• line trunk controller (LTC)
• remote cluster controller 2 (RCC2)

When you use a DS-1 interface to monitor the DTA, you must reset the channels. Until you
reset the channels, you cannot nail up connections to the two DS-0 channels. Use the
EQUIP DTA RESET command to reset the channels.

2 Check monitor equipment provisioning.

Check the carrier or line datafill to ensure that the monitor equipment is provisioned correctly.

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-298 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-37
Configuring and releasing equipment that monitors PRI lines (continued)

Step Action

3 Connect the protocol analyzer to the monitor equipment.

The protocol analyzer ensures you can read ISDN protocols from DTA connections. The
protocol analyzer has the following requirements:
• must analyze X.25, Q.921, and Q.931 protocols
• must interconnect with one of the following:
• an ISDN network termination 1 (NT1) S/T bus
• a DS-1 interface
• must monitor a 64-kbit/s Bd channel
• must resolve separate D-channel units from the TDM group and use the unit number for
the TDM group.

You can connect the external protocol analyzer to any DMS-100 ISDN U-line card (U-ISLC)
or XPM that can support DTA. All loop monitor points are in the NT64XX time switch.
Figure 1-111 shows the access points for connecting the protocol analyzer.

4 Type >MAPCI;MTC;TRKS;TTP;PRADCH LEVEL and press the Enter key to access the
PRADCH level of the MAP.
All DTA commands for PRI D-channel monitoring are at the primary rate access D-channel
handler (PRADCH) level of the MAP (sublevel of TTP).

5 Type >EQUIP CARRIER XPM XPMNO PORTNO UPCH DOWNCH and press the
Enter key to reserve the monitoring equipment. Note the <EQUIPNO> returned by the
EQUIP command.
For example, the following command reserves DTA on two 64 kbps DS-0 channels (22 and
23 on LTC 0 6):
>EQUIP CARRIER LTC 0 6 22 23

6 Type >POST gd CILLINAME and press the Enter key to post the PRI D-channel to be
monitored. (This posts both D1 and D2, the D-channel, and backup D-channel.)

7 Type >CONNECT EQUIPNO (where EQUIPNO indicates the reserved monitor equipment)
and press the Enter key to connect the PRI D-channel and the monitor equipment.

8 Type >EQUIP QUERY ALL and press the Enter key to determine connection status.

9 Verify connection integrity (optional). Type >CONNECT <EQUIPNO> VERIFY and press
the Enter key to make sure that the XPMs that support the monitoring connection received
the connection information.

10 Monitor the PRI D-channel messages with the protocol analyzer.

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-299
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-37
Configuring and releasing equipment that monitors PRI lines (continued)

Step Action

11 To release the DTA connection, type >CONNECT <EQUIPNO> RLS and press the
Enter key.

12 To release the monitoring equipment (optional), type >EQUIP DTA RESET <EQUIPNO> and
press the Enter key.

13 The procedure is complete.

—sheet 3 of 3—

Figure 1-111
1xDTA access points, monitoring the PRI D-channel

Network LTC, DTC, LGC, DTCI

DS-1 2 channels of DS-1 Protocol
analyzer

2 channels
Note DS30A LCME Protocol
of ISDN line
analyzer

Note DTCI
Formatter Time
switch DS-1
PRI
X
1 DS30 channel

EISP
1 DS30 channel
Y

Legend:
X = DTA (upstream D-channel)
Y = DTA (downstream D-channel)

Note: DTA monitor connections are established through the network using the CONNECT
command in the PRADCH level of the MAP display. Connections terminate at points X and Y.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-300 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 2
Application 1
Use this procedure to clear the problem condition that reason code 2
indicates.

Definition 1
Reason code 2 indicates that a Device Independent Recording Package
(DIRP) parallel recording device did not pass an audit.

Problems occur as a result of the following:

• system-busy disk
• input/output controller (IOC) powered down
• lower level software fault

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-38 provides steps and actions to clear the problem condition that
reason code 2 indicates. Figure 1-112 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-301
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-112
Summary of Reason 2

N This flowchart summarizes the

Multiple procedure.
parallel 1
volumes? Use the instructions that follow
Y this flowchart to perform the
N procedure.
Another
volume 1
available?

Y
Allocate new
volume

1
N
INERROR 2
volumes?

Y
Reset
INERROR
volumes

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-302 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-38 describes how to clear the problem condition that reason code
2 indicates.
Procedure 1-38
Clearing the problem that Reason 2 indicates

Step Action

CAUTION
Possible loss or damage of AMA data
If you do not use this procedure or do not follow it exactly, you
can lose or damage automatic message accounting (AMA)
data. The operating company uses AMA data to produce
billings. Loss or damage of AMA data results in revenue loss
for the operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If yes, go to step 3.
If no, go to step 9.

3 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the subsystem indicated by the log, type >QUERY ssys VOLUMES (where ssys is
the subsystem) and press the Enter key.

—sheet 1 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-303
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-38
Clearing the problem that Reason 2 indicates (continued)

Step Action

5 Note the MAP response in the PARALLEL field.

Example of a MAP response:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 INERROR 0 0 0 N/A 1 2400 YES
1 T1 READY 1 1 0 N/A 1 2401 NO

6 Contact the next level of support to identify a volume that is available for parallel recording.

7 Determine if another volume is available.

If another volume is available, go to step 8.
If another volume is not available, go to step 9.

8 Allocate the volume that the next level of support in step 6 identified as the affected
subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance Procedures.

9 To query the subsystem indicated by the log, type >QUERY ssys VOLUMES (where ssys is
the subsystem) and press the Enter key.

—sheet 2 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-304 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-38
Clearing the problem that Reason 2 indicates (continued)

Step Action

10 Note the MAP response in the PARALLEL field.

Example of a MAP response:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 INERROR 0 0 0 N/A 1 2400 YES
1 T1 READY 1 1 0 N/A 1 2401 NO

11 Determine if any parallel volumes have a state of INERROR.

If parallel volumes are INERROR, go to step 12.
If parallel volumes are not INERROR, go to step 14.

12 Reset the parallel volumes state as INERROR.

See “Recovering volumes marked INERROR“ in Recovery Procedures.

13 For additional help, contact the next level of support.

14 The procedure is complete.

—sheet 3 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-305
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 26
Application 1
Use this procedure to clear the problem condition that reason code 26
indicates.

Definition 1
Reason code 26 indicates that the Device Independent Recording Package
(DIRP) utility cannot use a parallel volume as a result of an error condition.
A rotation occurs and the DIRP utility marks the volume RECOVERING.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-39 provides steps and actions to clear the problem condition that
reason code 26 indicates. Figure 1-113 provides an overview of the
procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-306 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-113
Summary of Reason 26

N
Multiple
parallel 1 This flowchart summarizes the
volumes? procedure.

Y Use the instructions that follow

N this flowchart to perform the
Another
volume 1 procedure.
available?

Y
Allocate new
volume

Wait 5 min

Y Reset volume
Volume 2
INERROR?

2 N
Y
Volume 3
READY?

N
Next level of
support

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-307
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-39 describes how to clear the problem condition that reason code
26 indicates.
Procedure 1-39
Clearing the problem that Reason 26 indicates

Step Action

DANGER
Possible loss or damage of AMA data
If you do not use this procedure or do not follow it exactly, you
can lose or corrupt automatic message accounting (AMA)
data. The operating company uses AMA data to produce
billings. Loss or damage of AMA data results in revenue loss
for the operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If the switch has the functionality group BAS00001, go to step 3.

If the switch does not have the functionality group BAS00001, go to step 9.

3 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the affected subsystem indicated by the log, type >QUERY ssys VOLUMES (where
ssys is the subsystem) and press the Enter key.

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-308 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-39
Clearing the problem that Reason 26 indicates (continued)

Step Action

5 Note the parallel volume marked RECOVERING.

Example of a MAP display:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

6 Contact the next level of support to identify a volume available for parallel recording.

7 Determine if another volume is available.

If another volume is available, go to step 8.
If another volume is not available, go to step 9.

8 Allocate the parallel volume that the next level of support identified in step 6 to the
affected subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

9 Obtain the log and wait 5 minutes.

10 To query the subsystem indicated by the log, type >QUERY ssys VOLUMES (where ssys is
the subsystem) and press the Enter key.

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-309
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-39
Clearing the problem that Reason 26 indicates (continued)

Step Action

11 Note the MAP response in the PARALLEL field.

Example of a MAP display:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2805 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 RECOVERING 0 0 0 N/A 1 2400 YES
1 T1 READY 1 1 0 N/A 1 2401 NO

12 Determine the state of the volume marked RECOVERING in step 5.

If the volume is marked INERROR, go to step 13.
If the volume is marked READY, go to step 15.
If the volume is marked READY or INERROR, go to step 14.

13 Reset the volume marked INERROR.

14 See “Recovering volumes marked INERROR” in the Recovery Procedures.

15 For additional help, contact the next level of support.

16 The procedure is complete.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-310 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 27
Application 1
Use this procedure to clear the trouble condition that reason code 27
indicates.

Definition 1
Reason code 27 shows that an audit or input/output (I/O) error occurred on a
parallel volume. The Device Independent Recording Package (DIRP) utility
marked the parallel volume INERROR and the utility cannot recover the
volume without manual action.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-40 provides steps and actions to clear the trouble condition that
reason code 27 indicates. Figure 1-114 provides an overview of the
procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-311
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-114
Summary of Reason 27

This flowchart summarizes the

N procedure.
Multiple
parallel 1 Use the instructions that follow
volumes? this flowchart to perform the
procedure.
Y
N
Another
volume 1
available?

Y
Allocate new
volume

Reset
INERROR
volume

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-312 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-40 describes how to clear the trouble condition that reason code
27 indicates.
Procedure 1-40
Clearing the problem that reason 27 indicates

Step Action

DANGER
Possible loss or damage of AMA data
If you do not use this procedure or do not follow it exactly, you
can lose or corrupt automatic message accounting (AMA)
data. The operating company uses AMA data to produce
billings. Loss or damage of AMA data results in revenue loss
for the operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

3 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the subsystem indicated by the log, type >QUERY ssys VOLUMES (where ssys is
the subsystem) and press the Enter key.

—sheet 1 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-313
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-40
Clearing the problem that reason 27 indicates (continued)

Step Action

5 Note the MAP response in the PARALLEL field.

Example of a MAP display:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 INERROR 0 0 0 N/A 1 2400 YES
1 T1 READY 1 1 0 N/A 1 2401 NO

6 Contact the next level of support to identify a volume available for parallel recording.

7 Determine if another volume is available.

If another volume is available, go to step 8.
If another volume is not available, go to step 9.

8 In step 6, the next level of support identifies the volume that will move to the affected
subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures. Then return to this step.

9 Reset the parallel volume marked INERROR.

See “Recovering volumes marked INERROR” in the Recovery Procedures.

10 For additional help, contact the next level of support.

11 The procedure is complete.

—sheet 2 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-314 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 46
Application 1
Use this procedure to clear the trouble condition that reason code 46
indicates.

Definition 1
Reason code 46 indicates that the Device Independent Recording Package
(DIRP) utility attempted a MANUAL or AUTOMATIC parallel rotation. The
DIRP utility found no other parallel volume available. As a result, parallel
recording continues on the same volume.

If the DIRP utility attempted a MANUAL rotation, parallel recording

continues on the next block on the current parallel file. If the DIRP utility
attempted an AUTOMATIC rotation, the current parallel file rewinds before
parallel recording continues.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-41 provides steps and actions to clear the trouble condition that
reason code 46 indicates. Figure 1-115 provides an overview of the
procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-315
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-115
Summary of Reason 46

N This flowchart summarizes the

Multiple
parallel procedure.
1
volumes?
Use the instructions that follow
Y this flowchart to perform the
N procedure.
Is another
volume 1
available?

Y
Allocate new
volume

1
N
INERROR 2
volumes?

Y
Reset
INERROR
volumes

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-316 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-41 describes how to clear the trouble condition that reason code
46 indicates.
Procedure 1-41
Clearing the problem that Reason 46 indicates

Step Action

DANGER
Possible loss or damage of AMA data
If you do not use this procedure or do not follow it exactly, you
can lose or corrupt automatic message accounting (AMA)
data. The operating company uses AMA data to produce
billings. Loss or damage of AMA data results in revenue loss
for the operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If the switch has functionality group BAS00001, go to step 3.

If the switch does not have functionality group BAS00001, go to step 9.

3 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the subsystem indicated by the log, type >QUERY ssys VOLUMES (where ssys is
the subsystem) and press the Enter key.

—sheet 1 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-317
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-41
Clearing the problem that Reason 46 indicates (continued)

Step Action

5 Note the MAP response in the PARALLEL field.

Example of a MAP display:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 INERROR 0 0 0 N/A 1 2400 YES
1 T1 READY 1 1 0 N/A 1 2401 NO

6 Contact the next level of support to identify a volume available for parallel recording.

7 Determine if another volume is available.

If another volume is available, go to step 8.
If another volume is not available, go to step 9.

8 In step 6, the next level of support identifies the volume that will move to the affected
subsystem.
See “Allocating recording volumes in the DIRP utility” in Routine Maintenance Procedures.

9 To query the subsystem indicated by the log, type >QUERY ssys VOLUMES (where ssys is
the subsystem) and press the Enter key.

—sheet 2 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-318 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-41
Clearing the problem that Reason 46 indicates (continued)

Step Action

10 Note the MAP response in the PARALLEL field.

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY
AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 INERROR 0 0 0 N/A 1 2400 YES
1 T1 READY 1 1 0 N/A 1 2401 NO

11 Determine if any parallel volumes are marked INERROR.

If parallel volumes are marked INERROR, go to step 12.
If no parallel volumes are marked INERROR, go to step 13.

12 Reset the parallel volumes marked INERROR.

See “Recovering volumes marked INERROR” in the Recovery Procedures.

13 For additional help, contact the next level of support.

14 The procedure is complete.

—sheet 3 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-319
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 51
Application 1
Use this procedure to clear the trouble condition that reason code 51
indicates.

Definition 1
Reason code 51 indicates that a parallel volume did not open again after a
warm or a cold restart. Either the subsystem failed to come in after the restart
or a recording device was not available.

You will not be successful if you attempt to record the file. As a result, the
Device Independent Recording Package (DIRP) utility will close the file. A
rotation occurs if the subsystem receives other parallel volumes.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-42 provides steps and actions to clear the trouble condition that
reason code 51 indicates. Figure 1-116 provides an overview of the
procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-320 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-116
Summary of Reason 51

This flowchart summarizes the

Note procedure.
DIRPPOOL
entries Use the instructions that follow
this flowchart to perform the
procedure.
Note
DIRPSSYS
entries

Note MAP
response

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-321
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-42 describes how to clear the trouble condition that reason code
51 indicates.
Procedure 1-42
Clearing the problem that Reason 51 indicates

Step Action

CAUTION
Possible loss or damage of AMA data
If you do not use this procedure or do not follow it exactly, you
can lose or damage automatic message accounting (AMA)
data. The operating company uses AMA data to produce
billings. Loss or damage of AMA data results in revenue loss
for the operating company.

At the MAP terminal, type >MAPCI;MTC;IOD;DIRP and press the Enter key to access the
DIRP level of the MAP display.

2 To access table DIRPPOOL, type >TABLE DIRPPOOL and press the Enter key.

3 To list the all the entries for table DIRPPOOL, type >LIST ALL and press the Enter key.

4 Note the entries for DIRPPOOL.

5 To exit the DIRPPOOL table, type >QUIT and press the Enter key.

6 To access table DIRPSSYS, type >TABLE DIRPSSYS and press the Enter key.

7 To list all the entries for table DIRPSSYS, type >LIST ALL and press the Enter key.

8 Note the entries for the DIRPSSYS table.

9 To exit the DIRPSSYS table, type >QUIT and press the Enter key.

10 To query the affected subsystem that the log indicates, type >QUERY ssys VOLUMES
(where ssys is the subsystem) and press the Enter key.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-322 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-42
Clearing the problem that Reason 51 indicates (continued)

Step Action

11 Note the MAP response in the PARALLEL field.

Example of a MAP response:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

12 To clear the alarm, contact the next level of support and obtain a procedure.

13 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-323
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 56
Application 1
Use this procedure to clear the problem condition that reason code 56
indicates.

Definition 1
Reason code 56 indicates a regular volume failed an audit, or an input/output
error occurred. The Device Independent Recording Package (DIRP) utility
marks the volume INERROR. An operating company person can recover the
volume with the label INERROR. Reason code 56 always precedes or leads
other DIRP101 logs that point to a problem.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-43 provides steps and actions to clear the problem condition that
reason code 56 indicates. Figure 1-117 provides an overview of the
procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-324 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-117
Summary of Reason 56

This flowchart summarizes the

procedure.
Query
subsystem Use the instructions that follow
this flowchart to perform the
procedure.
Y
READY
volumes? 1

N
N
Another
volume 1
available?
Y

Allocate new
volume

Reset volume

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-325
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-43 describes how to clear the problem condition that reason code
56 indicates.
Procedure 1-43
Clearing the problem that Reason 56 indicates

Step Action

CAUTION
Possible loss or damage of AMA data
If you do not use this procedure or do not follow it exactly, you
can lose or damage automatic message accounting (AMA)
data. the operating company uses AMA data to produce
billings. Loss or damage of AMA data results in revenue loss
for the operating company.

At the MAP terminal, type >MAPCI;MTC;IOD;DIRP and press the Enter key to access the
DIRP level of the MAP display.

2 To query the subsystem indicated by the log, type >QUERY ssys VOLUMES (where ssys is
the subsystem) and press the Enter key.

3 Note the MAP response in the REGULAR field.

Example of a MAP response:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA INERROR 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

4 Determine if any regular volumes are READY.

If a regular volume is READY, go to step 8.
If a regular volume is not READY, go to step 5.

5 Contact the next level of support to identify a volume available for regular recording.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-326 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-43
Clearing the problem that Reason 56 indicates (continued)

Step Action

6 Determine if another volume is available.

If another volume is available, go to step 7.
If another volume is not available, go to step 8.

7 In step 5, the next level of support identifies the volume to move to the affected subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures.

8 Reset the regular volume marked INERROR.

See “Recovering volumes marked INERROR” in the Recovery Procedures.

9 For additional help, contact the next level of support.

10 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-327
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 78
Application 1
Use this procedure to clear the problem condition that reason code 78
indicates.

Definition 1
Reason code 78 indicates that the Device Independent Recording Package
(DIRP) utility is trying to recover a volume.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-44 provides steps and actions to clear the problem condition that
reason code 78 indicates. Figure 1-118 provides an overview of the
procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-328 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-118
Summary of Reason 78

Query
subsystem
This flowchart summarizes the
procedure.

Use the instructions that follow

Note volume this flowchart to perform the
marked procedure.
RECOVERING

N
READY Allocate
volumes? volume 1

Y
1
Wait 5 min

Y Reset volume
Volume
INERROR? 2

N
2
Y
Volume 3
READY?

N
Next level of
support

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-329
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-44 describes how to clear the problem condition that reason code
78 indicates.
Procedure 1-44
Clearing the condition that Reason 78 indicates

Step Action

DANGER
Possible loss or damage of AMA data
If you do not use this procedure or do not follow it exactly, you
can lose or damage automatic message accounting (AMA)
data. The operating company uses AMA data to produce
billings. Loss or damage of AMA data results in revenue loss
for the operating company.

At the MAP terminal, type >MAPCI;MTC;IOD;DIRP and press the Enter key to access the
DIRP level of the MAP display.

2 To query the subsystem indicated by the log, type >QUERY ssys VOLUMES (where ssys is
the subsystem) and press the Enter key.

3 Note the MAP response in the REGULAR field.

Example of a MAP display:
SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY
AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

4 Note the regular volume marked RECOVERING.

5 Determine if any regular volumes are READY.

If a regular volume is READY, go to step 8.
If a regular volume is not READY, go to step 6.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-330 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-44
Clearing the condition that Reason 78 indicates (continued)

Step Action

6 Contact the next level of support to identify a volume that is available for normal recording.

7 Allocate the volume that the next level of support identified in step 6 to the affected
subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures.

8 Wait 5 minutes after the system produces the log.

9 To query the subsystem the log indicates, type >QUERY ssys VOLUMES (where ssys is the
subsystem) and press the Enter key.

10 Note the MAP response in the REGULAR field.

Example of a MAP display:
SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY
AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

11 Determine the state of the volume marked RECOVERING in step 4.

If the volume is INERROR, go to step 12.
If the volume is READY, go to step 14.
If the volume is neither READY nor INERROR, go to step 13.

12 Reset the volume marked INERROR.

See “Recovering volumes marked INERROR” in the Recovery Procedures.

13 For additional help, contact the next level of support.

14 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-331
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 100
Application 1
Use this procedure to clear the problem condition that reason 100 indicates.

Definition 1
Reason 100 indicates that a Device Independent Recording Package (DIRP)
utility deletes all tape volumes from table DIRPPOOL as a result of a restart
reload.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-45 provides steps and actions to clear the problem condition that
reason 100 indicates. Figure 1-119 provides an overview of the procedure.

Figure 1-119
Summary of Reason 100

Note table This flowchart summarizes the

DIRPSSYS procedure.
entries
Use the instructions that follow
this flowchart to perform the
Note table procedure.
DIRPPOOL
entries

Allocate
volumes again

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-332 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-45 describes how to clear the problem condition that reason 100
indicates.
Procedure 1-45
Clearing the condition that Reason 100 indicates

Step Action

1 At the MAP terminal, type >MAPCI;MTC;IOD;DIRP and press the Enter key to access the
DIRP level of the MAP display.

2 To access the DIRPPOOL table, type >TABLE DIRPPOOL and press the Enter key.

3 To list the all the entries for the DIRPPOOL table, type >LIST ALL and press the Enter key.

4 Note the entries for DIRPPOOL.

5 To exit the DIRPPOOL table, type >QUIT and press the Enter key.

6 To access the DIRPSSYS table, type >TABLE DIRPSSYS and press the Enter key.

7 To list all the entries for the DIRPSSYS table, type >LIST ALL and press the Enter key.

8 Note the entries for the DIRPSSYS table.

9 To exit the DIRPSSYS table, type >QUIT and press the Enter key.

10 Contact the next level of support to identify volumes that you can allocate again.

11 Mount formatted tapes in place of the tapes that the system indicated on reload.

12 Move the volumes that the next level of support indicated in step 10.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures.

13 For additional help, contact the next level of support.

14 The procedure is complete.

—end—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-333
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 127
Application 1
Use this procedure to clear the problem condition for reason code 127.

Definition 1
Reason code 127 indicates that Device Independent Recording Package
(DIRP) utility cannot remount a parallel tape volume or scan to the end of the
tape.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-46 provides steps and actions to clear the problem condition for
reason code 127. Figure 1-120 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-334 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-120
Summary of Reason 127

N
Multiple This flowchart summarizes the
parallel 1 procedure.
volumes?
Use the instructions that follow
Y this flowchart to perform the
N procedure.
Another
volume 1
available?
Y

Allocate another
volume

Deallocate old
volume

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-335
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-46 describes how to clear the problem condition for reason code
127.
Procedure 1-46
Clearing the condition that Reason 127 indicates

Step Action

CAUTION
Possible loss or damage of AMA data
If you do not use this procedure or follow it exactly, you can
lose or damage automatic message accounting (AMA) data.
The operating company uses AMA data to produce billings.
Loss or damage of AMA data results in revenue loss for the
operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If the switch has the functionality group BAS00001, go to step 3.

If the switch does not have the functionality group BAS00001, go to step 11.

3 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the subsystem the log indicates, type >QUERY ssys VOLUMES (where ssys is the
subsystem) and press the Enter key.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-336 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-46
Clearing the condition that Reason 127 indicates (continued)

Step Action

5 Note the MAP response in the PARALLEL field.

Example of a MAP display:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

6 Contact the next level of support to identify another volume that is available for
parallel recording.

7 Determine if another volume is available.

If another volume is available, go to step 8.
If another volume is not available, go to step 11.

8 Allocate the volume that the next level of support identified in step 6 to the
affected subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures.

9 Remove the volume from the affected subsystem that the log identifies.
See “Deallocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures.

10 For additional help, contact the next level of support.

11 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-337
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 129
Application 1
Use this procedure to clear the problem condition that reason code 129
indicates.

Definition 1
Reason code 129 indicates that a parallel tape fails to rewind correctly.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-47 provides steps and actions to clear the problem condition that
reason code 129 indicates. Figure 1-121 provides an overview of the
procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-338 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-121
Summary of Reason 129

Multiple N
parallel 1 This flowchart summarizes the
volumes? procedure.

Y Use the instructions that follow

Another N this flowchart to perform the
volume procedure.
1
available?

Allocate another
volume

Deallocate old
volume

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-339
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-47 describes how to clear the problem condition that reason code
129 indicates.
Procedure 1-47
Clearing the condition that Reason 129 indicates

Step Action

CAUTION
Possible loss or damage of AMA data
If you do not use this procedure or do not follow it exactly, you
can lose or damage automatic message accounting (AMA)
data. The operating company uses AMA data to produce
billings. Loss or damage of AMA data results in revenue loss
for the operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If the switch has the functionality group BAS00001, go to step 3.

If the switch does not have the functionality group BAS00001, go to step 11.

3 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the subsystem the log indicates, type >QUERY ssys VOLUMES (where ssys is the
subsystem) and press the Enter key.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-340 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-47
Clearing the condition that Reason 129 indicates (continued)

Step Action

5 Note the MAP response in the PARALLEL field.

Example of a MAP display:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

6 Contact the next level of support to identify another volume available for parallel recording.

7 Determine if another volume is available.

If another volume is available, go to step 8.
If another volume is not available, go to step 11.

8 Allocate the volume that the next level of support identified in step 6 to the
affected subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures.

9 Remove the volume from the affected subsystem that the log identifies.
See “Deallocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures.

10 For additional help, contact the next level of support.

11 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-341
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 153
Application 1
Use this procedure to clear the problem condition that reason code 153
indicates.

Definition 1
Reason code 153 indicates that the Device Independent Recording Package
(DIRP) utility did not close a parallel tape file after a parallel rotation.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-48 provides steps and actions to clear the problem condition that
reason code 153 indicates. Figure 1-122 provides an overview of the
procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-342 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-122
Summary of Reason 153

This flowchart summarizes the

N procedure.
Multiple
parallel 1
volumes? Use the instructions that follow
this flowchart to perform the
Y procedure.
N
Another
volume 1
available?

Y
Allocate another
volume

Deallocate old
volume

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-343
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-48 describes how to clear the problem condition that reason code
153 indicates.
Procedure 1-48
Clearing the condition that Reason 153 indicates

Step Action

CAUTION
Possible loss or damage of AMA data
If you do not use this procedure or do not follow it exactly, you
can lose or damage automatic message accounting (AMA)
data. The operating company uses AMA data to produce
billings. Loss or damage of AMA data results in revenue loss
for the operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If the switch has the functionality group BAS00001, go to step 3.

If the switch does not have the functionality group BAS00001, go to step 11.

3 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the subsystem the log indicates, type >QUERY ssys VOLUMES (where ssys is the
subsystem) and press the Enter key.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-344 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-48
Clearing the condition that Reason 153 indicates (continued)

Step Action

5 Note the MAP response in the PARALLEL field.

Example of a MAP display:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

6 Contact the next level of support to determine if another volume is available for
parallel recording.

7 Determine if another volume is available.

If another volume is available, go to step 8.
If another volume is not available, go to step 11.

8 Allocate the volume that the next level of support identified in step 6 to the
affected subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures.

9 Deallocate the volume from the affected subsystem that the log identifies.
See “Deallocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

10 For additional help, contact the next level of support.

11 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-345
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 154
Application 1
Use this procedure to clear the problem condition that reason code 154
indicates.

Definition 1
Reason code 154 indicates that the Device Independent Recording Package
(DIRP) utility fails to open a parallel tape volume during a parallel rotation.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-49 provides steps and actions to clear the problem condition that
reason code 154 indicates. Figure 1-123 provides an overview of the
procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-346 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-123
Summary of Reason 154

This flowchart summarizes the

N procedure.
Multiple
parallel 1 Use the instructions that follow
volumes? this flowchart to perform the
Y procedure.
N
Another
volume 1
available?
Y

Allocate another
volume

Deallocate old
volume

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-347
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-49 describes how to clear the problem condition that reason code
154 indicates.
Procedure 1-49
Clearing the condition that Reason 154 indicates

Step Action

CAUTION
Possible loss or damage of AMA data
If you do not use this procedure or do not follow it exactly, you
can lose or damage automatic message accounting (AMA)
data. The operating company uses AMA data to produce
billings. Loss or damage of AMA data results in revenue loss
for the operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If the switch has the functionality group BAS00001, go to step 3.

If the switch does not have the functionality group BAS00001, go to step 10.

3 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the subsystem the log indicates, type >QUERY ssys VOLUMES (where ssys is the
subsystem) and press the Enter key.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-348 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-49
Clearing the condition that Reason 154 indicates (continued)

Step Action

5 Note the MAP response in the PARALLEL field.

Example of a MAP display:
SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY
AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

6 Contact the next level of support to identify a volume that is available for parallel recording.
If a volume is available, go to step 7.
If a volume is not available, go to step 10.

7 Allocate the volume that the next level of support identified in step 6 to the
affected subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures. Then return to this step.

8 Remove the volume from the affected subsystem that the log identifies.
See “Deallocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

9 For additional help, contact the next level of support.

10 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-349
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 155
Application 1
Use this procedure to clear the problem that reason code 155 indicates.

Definition 1
Reason code 155 indicates that the Device Independent Recording Package
(DIRP) utility cannot open a parallel tape volume again after a warm or cold
restart.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-50 provides steps and actions to clear the problem that reason
code 155 indicates. Figure 1-124 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-350 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-124
Summary of Reason 155

N
Multiple This flowchart summarizes the
parallel 1 procedure.
volumes?
Y Use the instructions that follow
N this flowchart to perform the
Another procedure.
volume 1
available?
Y
Allocate another
volume

Deallocate old
volume

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-351
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-50 describes how to clear the problem that reason code 155
indicates.
Procedure 1-50
Clearing the condition that Reason 155 indicates

Step Action

CAUTION
Possible loss or damage of AMA data
If you do not use this procedure or do not follow it exactly, you
can lose or damage automatic message accounting (AMA)
data. The operating company uses AMA data to produce
billings. Loss or damage of AMA data results in revenue loss
for the operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If the switch has the functionality group BAS00001, go to step 3.

If the switch does not have the functionality group BAS00001, go to step 11.

3 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the subsystem the log indicates, type >QUERY ssys VOLUMES (where ssys is the
subsystem) and press the Enter key.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-352 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-50
Clearing the condition that Reason 155 indicates (continued)

Step Action

5 Note the MAP response in the PARALLEL field.

Example of a MAP display:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

6 Contact the next level of support to identify a volume that is available for parallel recording.

7 Determine if another volume is available.

If another volume is available, go to step 8.
If another volume is not available, go to step 11.

8 Allocate the volume that the next level of support identified in step 6 to the
affected subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this point.

9 Remove the volume from the affected subsystem that the log identifies.
See “Deallocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this point.

10 For additional help, contact the next level of support.

11 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-353
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 223
Application 1
Use this procedure to clear the problem that reason code 223 indicates.

Definition 1
Reason code 223 indicates that the Device Independent Recording Package
(DIRP) utility cannot recover a parallel disk volume after a restart reload.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-51 provides steps and actions to clear the problem that reason
code 223 indicates. Figure 1-125 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-354 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-125
Summary of Reason 223

N
Multiple
parallel 1 This flowchart summarizes the
volumes? procedure.

Y Use the instructions that follow

N this flowchart to perform the
Another
volume procedure.
1
available?

Allocate another
volume

1
N
Volume
marked 2
INERROR?

Y
Reset the
volume

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-355
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-51 describes how to clear the problem that reason code 223
indicates.
Procedure 1-51
Clearing the condition that Reason 223 indicates

Step Action

CAUTION
Possible loss or corruption of AMA data
If you do not use this procedure or do not follow it exactly, you
can lose or damage automatic message accounting (AMA)
data. The operating company uses AMA data to produce
billings. Loss or damage of AMA data results in revenue loss
for the operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If the switch has the functionality group BAS00001, go to step 3.

If the switch does not have the functionality group BAS00001, go to step 9.

3 To access the DIRP level of the MAP, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the subsystem the log indicates, type >QUERY syss VOLUMES (where ssys is the
subsystem) and press the Enter key.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-356 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-51
Clearing the condition that Reason 223 indicates (continued)

Step Action

5 Note the MAP response in the PARALLEL field.

Example of a MAP display:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 D000AMAP INERROR 0 0 0 N/A 1 2966 YES
1 D010AMAP READY 1 1 0 N/A 1 3020 NO

6 Contact the next level of support to identify another volume that is available for
parallel recording.

7 Determine if another volume is available.

If another volume is available, go to step 8.
If another volume is not available, go to step 9.

8 Allocate the volume that the next level of support identified in step 6 to the
affected subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

9 Determine if any volumes are INERROR.

If any volumes are INERROR, go to step 10.
If any volumes are not INERROR, go to step 12.

10 Reset volumes marked INERROR.

See “Recovering volumes marked INERROR” in the Recovery Procedures, then return to
this step.

11 For additional help, contact the next level of support.

12 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-357
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 251
Application 1
Use this procedure to clear the problem reason code 251 indicates.

Definition 1
Reason code 251 indicates that the Device Independent Recording Package
(DIRP) utility cannot change the name of a normal or parallel file.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-52 provides steps and actions to clear the problem reason code
251 indicates. Figure 1-126 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-358 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-126
Summary of Reason 251

This flowchart summarizes the

procedure.

Use the instructions that follow

this flowchart to perform the
procedure.

Y
Can Regular Is this the first Y Reset the
file be occurrence of volume 1
returned? this reason?
N N
2
Multiple Y
parallel Allocate the
volumes? 2 new volume

1 N
Deallocate old
volume

Allocate old
volume again

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-359
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-52 describes how to clear the problem reason code 251 indicates.
Procedure 1-52
Clearing the condition that Reason 251 indicates

Step Action

CAUTION
Possible loss or corruption of AMA data
If you do not use this procedure or follow it exactly, you can
lose or damage automatic message accounting (AMA) data.
The operating company uses AMA data to produce billings.
Loss or damage of AMA data results in revenue loss for the
operating company.

At your current location, read the TEXT1 field of the log and locate the file with the name that
the DIRP utility did not change. Determine if the file is a regular or parallel file.
If the file is regular, go to step 2.
If the file is parallel, go to step 9.

2 Determine if this occurrence is the first occurrence of this reason.

If this is the first occurrence, go to step 3.
If this is not the first occurrence, go to step 5.

3 Reset the normal volume that the log indicates.

See the Routine Maintenance Procedures, then return to this step.

4 Contact the next level of support to identify another volume that is available for
regular recording.

5 Determine if another volume is available.

If another volume is available, go to step 6.
If another volume is not available, go to step 19.

6 Allocate the volume that the next level of support identifies in step 4.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

7 Deallocate the normal volume that the log indicates.

See “Deallocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-360 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-52
Clearing the condition that Reason 251 indicates (continued)

Step Action

8 Replace the regular volume you deallocated in step 7.

See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

9 At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

10 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:

GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If the switch has the functionality group BAS00001, go step 11.

If the switch does not have the functionality group BAS00001, go to step 20.

11 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

12 To query the subsystem that the log indicates, type >QUERY ssys VOLUMES (where ssys is
the subsystem) and press the Enter key.

13 Note the MAP response in the PARALLEL field.

Example of a MAP display:
SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY
AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-361
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-52
Clearing the condition that Reason 251 indicates (continued)

Step Action

14 Contact the next level of support to identify a volume that is available for parallel recording.

15 Determine if another volume is available.

If another volume is available, go to step 16.
If another volume is not available, go to step 19.

16 Allocate the volume that the next level of support identified in step 14.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

17 Deallocate the parallel volume that the log indicates.

See “Deallocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

18 Reallocate the parallel volume you deallocated in step 17.

See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

19 For additional help, contact the next level of support.

20 The procedure is complete.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-362 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 266
Application 1
Use this procedure to clear the problem that reason code 266 indicates.

Definition 1
This reason code indicates that the Device Independent Recording Package
(DIRP) utility did not open a parallel disk file on an incoming parallel
rotation. The DIRP utility did not open a new active file.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-53 provides steps and actions to clear the problem that reason
code 266 indicates. Figure 1-127 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-363
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-127
Summary of Reason 266

N
Multiple
parallel 1 This flowchart summarizes the
volumes? procedure.

Y Use the instructions that follow

N this flowchart to perform the
Another procedure.
volume 1
available?

Allocate another
volume

Deallocate old
volume

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-364 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-53 describes how to clear the problem that reason code 266
indicates.
Procedure 1-53
Clearing the condition that Reason 266 indicates

Step Action

CAUTION
Possible loss or damage of AMA data
If you do not use this procedure or follow it exactly, you can
lose or damage automatic message accounting (AMA) data.
The operating company uses AMA data to produce billings.
Loss or corruption of AMA data results in revenue loss for the
operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If the switch has the functionality group BAS00001, go to step 3.

If the switch does not have the functionality group BAS00001, go to step 11.

3 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the subsystem that the log indicates, type >QUERY syss VOLUMES (where ssys is
the subsystem) and press the Enter key.

—sheet 1 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-365
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-53
Clearing the condition that Reason 266 indicates (continued)

Step Action

5 Note the MAP response in the PARALLEL field.

Example of a MAP:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 D000AMAP INERROR 0 0 0 N/A 1 2966 YES
1 D010AMAP READY 1 1 0 N/A 1 3020 NO

6 Contact the next level of support to identify another volume that is available for
parallel recording.

7 Determine if another volume is available.

If another volume is available, go to step 8.
If another volume is not available, go to step 11.

8 Allocate the volume that the next level of support identified in step 6 to the affected
subsystem.
Refer to “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

9 Deallocate the volume that the log identified from the affected subsystem
Refer to “Deallocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then to this step.

10 For additional help, contact the next level of support.

11 The procedure is complete.

—sheet 2 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-366 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 267
Application 1
Use this procedure to clear the problem that reason 267 indicates.

Definition 1
Reason 267 indicates that the Device Independent Recording Package (DIRP)
utility did not open a parallel disk file again.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-54 provides steps and actions to clear the problem that reason
267 indicates. Figure 1-128 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-367
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-128
Summary of Reason 267

N
Multiple This flowchart summarizes the
parallel 1
procedure.
volumes?
Y Use the instructions that follow
N this flowchart to perform the
Another procedure.
volume 1
available?

Y
Allocate another
volume

Deallocate old
volume

1
End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-368 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-54 describes how to clear the problem that reason 267 indicates.
Procedure 1-54
Clearing the condition that Reason 267 indicates

Step Action

CAUTION
Possible loss or corruption of AMA data
If you do not use this procedure or follow it exactly, you can
lose or damage automatic message accounting (AMA) data.
The operating company uses AMA data to produce billings.
Loss or damage of AMA data results in revenue loss for the
operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If the switch has the functionality group BAS00001, go to step 3.

If the switch does not have the functionality group BAS00001, go to step 11.

3 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the subsystem that the log indicates, type >QUERY ssys VOLUMES (where ssys is
the subsystem) and press the Enter key.

—sheet 1 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-369
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-54
Clearing the condition that Reason 267 indicates (continued)

Step Action

5 Note the MAP response in the PARALLEL field.

Example of a MAP display:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 D000AMAP INERROR 0 0 0 N/A 1 2966 YES
1 D010AMAP READY 1 1 0 N/A 1 3020 NO

6 Contact the next level of support to identify another volume that is available for
parallel recording.

7 Determine if another volume is available.

If another volume is available, go to step 8.
If another volume is not available, go to step 11.

8 Allocate the volume that the next level of support identified in step 6 to the
affected subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

9 Deallocate the volume that the log identified from the affected subsystem.
See “Deallocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

10 For additional help, contact the next level of support.

11 The procedure is complete.

—sheet 2 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-370 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 279
Application 1
Use this procedure to clear the problem that reason code 279 indicates.

Definition 1
Reason code 279 indicates the Device Independent Recording Package
(DIRP) disk audit procedure (DIRPDSON), finds corrupt data in its internal
table of file segments (FILESEGS). The procedure marks the disk volume
INERROR indicated.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-55 provides steps and actions to clear the problem that reason
code 279 indicates. Figure 1-129 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-371
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-129
Summary of Reason 279

Query the This flowchart summarizes the

subsystem procedure.

Use the instructions that follow

N this flowchart to perform the
procedure.
READY
volumes? 1

Y
N
Another
volume 1
available?

Allocate the
new volume

Deallocate the
volume

Allocate the
volume again

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-372 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-55 describes how to clear the problem that reason code 279
indicates.
Procedure 1-55
Clearing the condition that Reason 279 indicates

Step Action

CAUTION
Possible loss or corruption of AMA data
If you do not use this procedure or follow it exactly, you can
lose or damage automatic message accounting (AMA) data.
The operating company uses AMA data to produce billings.
Loss or damage of AMA data results in revenue loss for the
operating company.

At the MAP terminal, type >MAPCI;MTC;IOD;DIRP and press the Enter key to access the
DIRP level of the MAP display.

2 To query the subsystem that the log indicates, type >QUERY ssys VOLUMES (where ssys is
the subsystem) and press the Enter key.

3 Note the MAP response in the REGULAR field.

Example of a MAP display:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA INERROR 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

4 Determine if any regular volumes are READY.

If regular volumes are READY, go to step 5.
If regular volumes are not READY, go to step 11.

5 Contact the next level of support to identify a volume that is available for regular recording.

—sheet 1 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-373
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-55
Clearing the condition that Reason 279 indicates (continued)

Step Action

6 Determine if another volume is available.

If another volume is available, go to step 7.
If another volume is not available, go to step 11.

7 Allocate the volume that the next level of support identified in step 5 to the
affected subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

8 Deallocate the volume that the log identifies from the affected subsystem.
See “Deallocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

9 Allocate the volume you deallocated in step 8 to the affected subsystem.

See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

10 For additional help, contact the next level of support.

11 The procedure is complete.

—sheet 2 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-374 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DIRP 101 logs

Reason 280
Application 1
Use this procedure to clear the problem that reason code 280 indicates.

Definition 1
Reason code 280 indicates that a parallel volume recovered after a restart
reload. This volume was the current file before the restart reload. To prevent
the deletion of data on this file, the Device Independent Recording Package
(DIRP) utility closes this volume.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-56 provides steps and actions to clear the problem that reason
code 280 indicates. Figure 1-130 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-375
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-130
Summary of Reason 280

N
Multiple This flowchart summarizes the
parallel 1
volumes? procedure.

Y Use the instructions that follow

N this flowchart to perform the
Another procedure.
volume 1
available?

Allocate another
volume

Deallocate old
volume

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-376 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-56 describes how to clear the problem that reason code 280
indicates.
Procedure 1-56
Clearing the condition that Reason 280 indicates

Step Action

CAUTION
Possible loss or corruption of AMA data
If you do not to use this procedure or follow it exactly, you can
lose or damage automatic message accounting (AMA) data.
The operating company uses AMA data to produce billings.
Loss or damage of AMA data results in revenue loss for the
operating company.

At the MAP terminal (CI level), type >SOC and press the Enter key to determine if the
switch has functionality group BAS00001 (BAS00001 allows more than one parallel volume
to a subsystem).

2 To determine if the switch has functionality group BAS00001, type >select option bas00001
and press the Enter key.
Example of a MAP response:
GROUP: BAS

OPTION NAME RTU STATE USAGE LIMIT UNITS LAST_CHG

–––––– –––– ––– ––––– ––––– ––––– ––––– ––––––––
BAS0001 Base Y ON – – – 95/09/26

If the switch has the functionality group BAS00001, go to step 3.

If the switch does not have the functionality group BAS00001, go to step 11.

3 To access the DIRP level of the MAP display, type >MAPCI;MTC;IOD;DIRP and press the
Enter key.

4 To query the subsystem that the log indicates, type >QUERY ssys VOLUMES (where ssys is
the subsystem) and press the Enter key.

—sheet 1 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-377
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-56
Clearing the condition that Reason 280 indicates (continued)

Step Action

5 Note the MAP response in the PARALLEL field.

Example of a MAP display:

SSNAME SSNO SEQNO ROTATES POOLNO PARLPOOL EMERGENCY

AMA 0 1 2 0 6 ***YES***

REGULAR VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID FILE
22 D000AMA READY 0 1 6 7 7 2806 A
23 D010AMA READY 1 0 2 1 9 2155 S1

PARALLEL VOLUME(S)
VOL# VOLNAME STATE IOC CARD VOL FSEG ROOM VLID CURR
0 T0 READY 0 0 0 N/A 1 2400 YES
1 T1 READY 2 1 0 N/A 1 2401 NO

6 Contact the next level of support to identify another volume that is available for
parallel recording.

7 Determine if another volume is available.

If another volume is available, go to step 8.
If another volume is not available, go to step 11.

8 Allocate the volume that the next level of support identified in step 6 to the affected
subsystem.
See “Allocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

9 Deallocate the volume that the log identified from the affected subsystem.
See “Deallocating recording volumes in the DIRP utility” in the Routine Maintenance
Procedures, then return to this step.

10 For additional help, contact the next level of support.

11 The procedure is complete.

—sheet 2 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-378 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Downloading software to an APU

Application 1
Use this procedure to download software to an application processor unit
(APU).

Definition 1
This procedure downloads software to the indicated APU and performs this
procedure as required.

Common procedures 1
There are no common procedures.

Action
Procedure 1-57 provides steps and actions to download software to an
application processor unit (APU). Figure 1-131 provides an overview of the
procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-379
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-131
Summary of Downloading software to an APU

Manually busy This flowchart summarizes the

APU procedure.

Use the instructions that follow

this flowchart to perform the
N procedure.
Passed?

Load the APU

software

N
Passed?

Return the APU

to service

N
Passed?

End Contact the next

level of support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-380 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-57 describes how to download software to an application

processor unit (APU).
Procedure 1-57
Downloading software to an APU

Step Action

1 At the MAP terminal, type >MAPCI;MTC;PM and press the Enter key to access the PM level
of the MAP display.
Example of a MAP response:

SysB ManB OffL CBsy ISTb InSv

PM 1 10 12 0 6 49

2 To post the APU you want to load, type >POST APU apu_no (where apu_no is the number
of the APU, from 0 to 511) and press the Enter key.
Example of a MAP

APU 1 InSv

3 Determine the state of the posted APU.

If the APU is InSv, go to step 5.
If the APU is ISTb, go to step 4.

4 Perform the correct procedure to clear alarms in the Base/Telecom Alarm Clearing and
Monitoring Procedures for Wireless Networks (411-3001-220).

5 To manually busy the posted APU, type >BSY and press the Enter key.
If the BSY command passes, go to step 8.
If the BSY command fails, go to step 6.
If the BSY command causes the system to prompt for approval, go to step 7.

6 To force the posted APU to busy, type >BSY FORCE and press the Enter key.
If the BSY FORCE command passes, go to step 8.
If the BSY FORCE command causes the system to prompt for approval, go to step 7.

7 To confirm the command, type >YES and press the Enter key.

8 To load the posted APU, type >LOADPM and press the Enter key.
If the LOADPM command passes, go to step 9.
If the LOADPM command fails, go to step 10.

—sheet 1 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-381
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-57
Downloading software to an APU (continued)

Step Action

9 To return the posted APU to service, type >RTS and press the Enter key.
If the RTS command passes, go to step 11.
If the RTS command fails, go to step 10.

10 For additional help, contact the next level of support.

11 This procedure is complete.

—sheet 2 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-382 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Downloading software to an EIU

Application 1
Use this procedure to download software to an ethernet interface unit (EIU).

Definition 1
This procedure downloads software to the specified EIU.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-58 provides steps and actions to download software to an
ethernet interface unit (EIU). Figure 1-132 provides an overview of the
procedure.

Figure 1-132
Summary of Downloading software to an EIU

This flowchart summarizes the

Manually busy
procedure.
the EIU
Use the instructions that follow
this flowchart to perform the
procedure.
Load THE
software to
selected EIU

N
Passed?

End Contact next

level of support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-383
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-58 describes how to download software to an ethernet interface

unit (EIU).
Procedure 1-58
Downloading software to an EIU

Step Action

1 At the MAP terminal, type >MAPCI;MTC;PM and press the Enter key to access the PM level
of the MAP display.

2 To post the EIU you want to load, type >POST EIU eiu_no (where eiu_no is the number of
the EIU to be posted, from 0 to 511) and press the Enter key.
Example of a MAP response:

EIU 205 ISTb Rsvd

3 To manually busy the posted EIU, type >BSY and press the Enter key.
If the response is as follows, go to step 6:
BSY EIU 205 requires confirmation because the action may isolate the SuperNode from the
nodes on the LAN. Please confirm ("YES","Y","NO", or "N")

If the response is as follows, go to step 4:

Warning: The EIU 205 is currently being imaged. The BSY command will be aborted unless
the FORCE option is used.

If the response is anything else (including the previous responses with any additional
messages), go to step 9.

4 To load the software to the posted EIU, type >BSY EIU FORCE and press the Enter key.
Example of a MAP response:
WARNING:EIU 205 is currently being imaged.
Do you wish to abort imaging to proceed with the BSY
request?
Please confirm (”YES”, ”Y”, ”NO”, or ”N”):

To proceed with the BSY FORCE request, go to step 5.

To abort the BSY FORCE request, go to step 10.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-384 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-58
Downloading software to an EIU (continued)

Step Action

5 To force busy the EIU, type >YES and press the Enter key. Go to step 7.
Example of a MAP response:

Imaging will be aborted on EIU.

Bsy EIU 205 requires confirmation because

the action may isolate the SuperNode from
the nodes on the LAN.
Please confirm (”YES”, ”Y”, ”NO”, or ”N”)

6 To confirm the command, type >YES and press the Enter key.

7 To load the software to the selected EIU, type >LOADPM and press the Enter key.
Example of a MAP response:

EIU 205 LOADPM Passed

If the LOADPM command passes, go to step 8.

If the LOADPM command fails, go to step 9.

8 To return the EIU to service, type >RTS and press the Enter key.
If the RTS command passes, go to step 11.
If the RTS command fails, go to step 9.

9 For additional help, contact the next level of support.

10 To abort the BSY FORCE request, type >NO and press the Enter key.
Example of a MAP response:

BSY command aborted due to imaging in progress.

11 This procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-385
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Downloading software to an LIM unit

Application 1
Use this procedure to download software to a link interface module (LIM)
unit.

Definition 1
This procedure downloads the software listed in table LIMINV to the posted
LIM unit.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-59 provides steps and actions to download software to a LIM
unit. Figure 1-133 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-386 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-133
Summary of Downloading software to a LIM unit

Manually busy This flowchart summarizes the

LIM unit procedure.

Use the instructions that follow

this flowchart to perform the
N procedure.
Passed?

Y
Load the LIM
unit software

N
Passed?

Return the LIM

unit to service

N
Passed?

End Contact the next

level of support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-387
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-59 describes how to download software to a link interface

module (LIM) unit.
Procedure 1-59
Downloading software to a LIM unit

Step Action

CAUTION
Possible loss of service
Make sure that the mate LIM unit and associated F-bus taps
are in service. If you do not make sure of service, a result can
be nodes that you can not reach. The nodes are on link
interface shelves one, two and three.

At the MAP terminal, type >MAPCI;MTC;PM and press the Enter key to access the PM level
of the MAP display.
Example of a MAP response:

SysB ManB OffL CBsy ISTb InSv

PM 0 1 0 0 0 39

2 To post the LIM you want to load, type >POST LIM lim_no (where lim_no is the number of
the LIM, from 0 to 16) and press the Enter key.
Example of a MAP response:

LIM 0 ISTb
Links_OOS Taps_OOS
Unit0: Insv 2 .
Unit1: ISTb 2 .

3 To manually busy the LIM unit you want to load, type >BSY UNIT unit_no (where unit_no is
the number of the LIM unit, from 0 or 1) and press the Enter key.
Example of a MAP response:
Busy requires confirmation because the action may isolate
other nodes. Please confirm (”YES”, ”Y”, ”NO”, or ”N”)

4 To confirm the command, type >YES and press the Enter key.
If the BSY command passes, go to step 5.
If the BSY command fails, go to step 7.

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-388 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-59
Downloading software to a LIM unit (continued)

Step Action

5 To load the LIM unit, type >LOADPM UNIT unit_no (where unit_no is the number of the LIM
unit, from 0 or 1) and press the Enter key.
If the LOADPM command passes, go to step 6.
If the LOADPM command fails, go to step 7.

6 To return the LIM unit to service, type >RTS UNIT unit_no (where unit_no is the number of
the LIM unit, from 0 or 1) and press the Enter key.
If the RTS command passes, go to step 8.
If the RTS command fails, go to step 7.

7 For additional help, contact the next level of support.

8 This procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-389
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Downloading software to an LIU7, HLIU, or HSLR

Application 1
Use this procedure to download software to a link interface unit (LIU7) or a
dual link interface unit (DLIU). A DLIU is a virtual node that consists of a
high-speed link interface unit (HLIU) and a high-speed link router (HSLR).

Definition 1
This procedure downloads the software listed in table LIUINV to the posted
LIU7, HLIU, or HSLR.

Common procedures 1
None

Action 1
Procedure 1-60 provides steps and actions to download software to an LIU7
or a DLIU. Figure 1-134 provides an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-390 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-134
Summary of Downloading software to an LIU7, HLIU or HSLR

Deactivate the This flowchart summarizes the

link associated procedure.
with the LIU7,
HLIU, or HSLR Use the instructions in the
procedure that follows this
flowchart to perform the
Manually busy procedure.
the LIU7, HLIU,
or HSLR

Load the LIU7, N

HLIU, or HSLR Passed? 1
software
Y

Return the
LIU7, HLIU, or
HSLR to service

N
Passed? 1

Return the link

to service

N Contact next
Passed? 1 level of support

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-391
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-60 describes how to download software to a link interface unit

(LIU7) or a dual link interface unit (DLIU).
Procedure 1-60
Downloading software to an LIU7, HLIU, or HSLR

Step Action

1 At the MAP terminal, type >MAPCI;MTC;PM and press the Enter key to access the PM level
of the MAP display.

2 Post the LIU7, HLIU, or HSLR you want to load by typing >POST pm_type liu_no (where
liu_no is the number of the LIU, frmo 0 to 215, and pm_type is the type of PM, either LIU7,
HLIU, or HSLR), then press the Enter key.
Example of an HLIU MAP display:

HLIU 121 SysB Rsvd

3 Record the name of the linkset associated with the LIU7, HLIU, or HSLR that you want to
load by typing >QUERYPM and pressing the Enter key.

Note: The linkset name appears after the Linkset header in the MAP response.

Example of MAP response:

PM type:HLIU PM No.:110 Status:ISTb

LIM:1 Shelf:2 Slot:12 LIU FTA:4249 1000
Default Load: LCC35BX
Running Load: LCC35BX
ISTB conditions:
Msg Channel #0 NA
TAP #0 OOS/NA
LMS States: ISTb ISTb
Auditing?: No Yes
Msg Channels: NA Acc
TAPs: M .
Reserved HLIU forms part of CCS7 Linkset: LSCAP1
SLC: 5 HLIU is allocated

4 Access the C7LKSET level of the MAP display by typing >CCS;CCS7;C7LKSET and
pressing the Enter key.

5 Post the linkset associated with the LIU7 or DLIU by typing >POST C linkset_name (where
linkset_name is the name of the linkset you recorded in step 4) and pressing the Enter key.

6 Inhibit the link associated with the LIU7 or DLIU by typing >INH link_no (where link_no is the
number of the link, frmo 0 to 15, that you recorded in step 4) and pressing the Enter key.

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-392 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-60
Downloading software to an LIU7, HLIU, or HSLR (continued)

Step Action

7 Manually busy the link associated with the LIU7 or DLIU by typing >BSY link_no (where
link_no is the number of the link, from 0 to 15) and pressing the Enter key.
If the response is as follows, go to step 8:
Link link_no:Traffic is running on that linkPlease confirm("YES","Y","NO", or "N")

If the response is anything else, go to step 20.

8 Confirm the command by typing >YES and pressing the Enter key.
If the BSY command passes for an LIU7, go to step 9.
If the BSY command passes for an DLIU, go to step 10.
If the BSY command fails, go to step 20.

9 Deactivate the link associated with the LIU7 by typing >DEACT link_no (link_no is the
number of the link, from 0 to 15) and pressing the Enter key.
If the DEACT command passes, go to step 10.
If the DEACT command fails, go to step 20.

10 Return to the PM level of the MAP display and post the LIU7, HLIU, or HSLR by typing
>PM;POST pm_type liu_no (where liu_no is the number of the LIU, from 0 to 215, and
pm_type is the type of PM, either LIU7, HLIU, or HSLR), then press the Enter key.

11 Manually busy the LIU7, HLIU, or HSLR by typing >BSY and pressing the Enter key.
If the response is as follows, go to step 12:
Busying <LIU7,HLIU,HSLR> liu_no will take a CCS7 resource out of service Please confirm
("YES","Y","NO", or "N")

If the response is anything else, go to step 20.

12 Confirm the command by typing >YES and pressing the Enter key.
If the BSY command passes, go to step 13.
If the BSY command fails, go to step 20.

13 Load the software to the selected LIU7, HLIU, or HSLR by typing >LOADPM and pressing
the Enter key.
Example of a MAP response:

LIU7 101 LOADPM Passed

If the LOADPM command passes, go to step 14.

If the LOADPM command fails, go to step 20.

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-393
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-60
Downloading software to an LIU7, HLIU, or HSLR (continued)

Step Action

14 Return to service the LIU7, HLIU, or HSLR on which you are working by typing >RTS and
pressing the Enter key.
If the RTS command passes, go to step 15.
If the RTS command fails, go to step 20.

15 Access the C7LKSET of the MAP display by typing >CCS;CCS7;C7LKSET and pressing the
Enter key.

16 Post the linkset associated with the LIU7 or DLIU by typing >POST C linkset_name (where
linkset_name is the name of the linkset) and pressing the Enter key.

17 Return the link associated with the LIU7 or DLIU to service by typing >RTS link_no (where
link_no is the number of the link, from 0 to 15) and pressing the Enter key.
If the RTS command passes, go to step 2.
If the RTS command fails, go to step 20.

18 Activate the link associated with the LIU7 or DLIU by typing >ACT link_no (where link_no is
the number of the link, from 0 to 15) and pressing the Enter key.
If the ACT command passes, go to step 19.
If the ACT command fails, go to step 20.

19 Restore the traffic to the inhibited link associated with the LIU7 or DLIU by typing >UINH
link_no (where link_no is the number of the link, from 0 to 15) and pressing the Enter key.
If the UINH command passes, go to step 21.
If the UINH command fails, go to step 20.

20 For additional help, contact the personnel responsible for the next level of support.

21 You have completed this procedure.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-394 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Downloading software to a VPU

Application 1
Use this procedure to download software to a voice processor unit (VPU).

Definition 1
This procedure downloads the software to the indicated VPU. Perform this
procedure as required.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-61 provides steps and actions to download software to a voice
processor unit (VPU). Figure 1-135 provides an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-395
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-135
Summary of Downloading software to a VPU

Manually busy This flowchart summarizes the

VPU procedure.

Use the instructions that follow

this flowchart to perform the
N procedure.
Passed?

Load the VPU

software

Passed? N

Return the VPU

to service

N
Passed?

End Contact the next

level of support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-396 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-61 describes how to download software to a voice processor unit

(VPU).
Procedure 1-61
Downloading software to a VPU

Step Action

1 At the MAP terminal, type >MAPCI;MTC;PM and press the Enter key to access the PM level
of the MAP display.
Example of a MAP:

SysB ManB OffL CBsy ISTb InSv

PM 1 10 12 0 6 49

2 To post the VPU you want to load, type >POST VPU vpu_no (where vpu_no is the number of
the VPU, from 0 to 179) and press the Enter key.
Example of a MAP:

VPU 3 InSv Rsvd

3 Determine the state of the posted VPU.

If the VPU is InSv, go to step 5.
If the VPU is ISTb, go to step .

CAUTION
Loss of service
Removal of a VPU from service reduces Automated Directory
Assistance Service (ADAS) service capacity.

Perform the correct procedure to clear alarms in the Base/Telecom Alarm Clearing and
Monitoring Procedures for Wireless Networks (411-3001-543).

5 To manually busy the VPU you want to load, type >BSY and press the Enter key.
If the BSY command passes, go to step 8.
If the BSY command fails, go to step 6.
If the BSY command causes the system to prompt for approval, go to step 7.

—sheet 1 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-397
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-61
Downloading software to a VPU (continued)

Step Action

6 To force the VPU you want to load to busy, type >BSY FORCE and press the Enter key.
If the BSY FORCE command passes, go to step 8.
If the BSY FORCE command causes the system to prompt for approval, go to step 7.

7 To confirm the command, type >YES and press the Enter key.

8 To load the VPU, type >LOADPM and press the Enter key.
If the LOADPM command passes, go to step 9.
If the LOADPM command fails, go to step 10.

9 To return the VPU to service, type >RTS and press the Enter key.
If the RTS command passes, go to step 11.
If the RTS command fails, go to step 10.

10 For additional help, contact the next level of support.

11 This procedure is complete.

—sheet 2 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-398 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Downloading software to an XLIU

Application 1
Use this procedure to download software to an X.25/X.75/X.75' link interface
unit (XLIU).

Definition 1
This procedure downloads the software package in table LIUINV to the
indicated XLIU.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-62 provides steps and actions to download software to an XLIU.
Figure 1-136 provides an overview of the procedure.

Figure 1-136
Summary of Downloading software to an XLIU

Move the XSG This flowchart summarizes the

to a spare XLIU procedure.

Use the instructions that follow

this flowchart to perform the
Load the procedure.
software to the
selected XLIU

Passed? N

End Contact next

level of support

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-399
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-62 describes how to download software to an X.25/X.75/X.75'

link interface unit (XLIU).
Procedure 1-62
Downloading software to an XLIU

Step Action

1 At the MAP terminal, type >MAPCI;MTC;PM and press the Enter key to access the PM level
of the MAP display.
Example of a MAP display:

SysB ManB OffL CBsy ISTb InSv

PM 7 26 34 0 10 27
XLIU 1 0 0 0 4 32

XLIU 131 InSv Rsvd

2 To post the XLIU, type >POST XLIU xliu_no (where xliu_no is the number of the XLIU to
which software downloads) and press the Enter key.
Example of a MAP display:

XLIU 132 InSv Spre

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-400 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-62
Downloading software to an XLIU (continued)

Step Action

3 To query the posted XLIU, type >QUERY and press the Enter key.
Example of a MAP response:

PM type: XLIU PM No.: 132 Status: InSv

Node Number 85 spare
LIM: 0 Shelf: 3 Slot: 12 XLIU FTA: 4252 1000
Default load: XRX36CI
Running load: XRX36CI
Potential service affecting conditions:
CBUS PORT for NIU Unit 0 is not inservice
CBUS PORT for NIU Unit 1 is not inservice
Unit 0 Unit 1
LMS States : InSv InSv
Auditing : Yes Yes
Msg Channels: Acc Acc
TAP 17 : . .
NIU 2 : ISTb ISTb

Note: The number of the XSG associated with the XLIU appears on the right side of the xx
header of the Node Number. If the XLIU is spare, the word spare appears. In the example,
XLIU 132 is a spare.

If the posted XLIU works, and associates with an XSG, go to step 4.

If the posted XLIU is a spare, go to step 6.

4 Perform the procedure “Moving an XSG to a spare XLIU” in the Routine Maintenance
Procedures, then return to this step.

5 Go to step 9.

6 To manually busy the posted XLIU, type >BSY and press the Enter key.
If the response is as follows, go to step 7.
Warning: XLIU 132 is currently being imaged. The BSY command will be
aborted unless the FORCE option is used.

If the response is anything else, including the response above with any additional messages,
go to step 11.

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-401
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-62
Downloading software to an XLIU (continued)

Step Action

7 To manually force bsy the XLIU, type >BSY FORCE and press the Enter key.
Example of a MAP response:

WARNING: XLIU 132 is currently being imaged.

Do you wish to abort imaging to proceed with the BSY
request?
Please confirm (”YES”, ”Y”, ”NO”, or ”N”):

To proceed with the BSY FORCE request, go to step 8.

To abort the BSY FORCE request, go to step 12.

8 To force bsy the XLIU by type >YES and press the Enter key.
Example of a MAP response:

Imaging will be aborted on XLIU 132.

9 To load the software to the selected XLIU, type >LOADPM and press the Enter key.
If the LOADPM command passes, go to step 10.
If the LOADPM command fails, go to step 11.

10 To return the XLIU to service, type >RTS and press the Enter key.
If the RTS command passes, go to step 13.
If the RTS command fails, go to step 11.

11 For additional help, contact the next level of support.

12 Abort BSY FORCE request by typing >NO and pressing the Enter key.
Example of a MAP response:

BSY command aborted due to imaging in progress.

13 This procedure is complete.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-402 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

DSCWID/SCWID subscriber, no
notification of waiting call
Application 1
Use this procedure for subscribers with Spontaneous Call Waiting
Identification (SCWID) or Spontaneous Call Waiting Identification with
Disposition (DSCWID). Determine why the subscriber receives the wrong
audible notification, no notification and display, or no display of waiting calls.

Definition 1
A complaint indicates that subscribers with SCWID or DSCWID features did
not receive one or more of the following
• calling party information (name or directory number) on the display set
• special audio tones that indicate another call is incoming

A DSCWID subscriber can report no softkeys, and no disposition or the

disposition does not occur.

Note 1: The subscriber needs the CLASS modem resource (CMR)

card for SCWID and DSCWID functionality. To display SCWID and
DSCWID dispositions, the subscriber needs customer premises
equipment (CPE) compatible with Analog Display Services Interface
(ADSI).

Note 2: If the no tone or the no display is not continuous or happened

one time, check if the subscriber canceled SCWID. A cancellation
deactivates SCWID. A check of datafill is necessary if a call waiting tone
(CWT) is present but no SCWID tone. Contact the next level of support
or the Translations Group to verify datafill.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-63 provides steps and actions to determine why a subscriber
receives the wrong audible notification, no notification and display, or no
display of waiting calls. Figure 1-137 through Figure 1-139 provide an
overview of the procedure.

Note: The CMR card NT6X78 can go out of service in the active unit.
The operating company personnel can busy, replace, load, and return the
CMR card to service. The operating company personnel does not need to
perform these operations on the whole unit.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-403
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-137
Summary of DSCWID/SCWID subscriber, no notification of waiting call

This flowchart summarizes the

procedure.

Use the instructions that follow

this flowchart to perform the
procedure.

Does Y Is problem that Refer to the

Y
subscriber have no softkeys “Softkey”
DSCWID appear? procedure
service?
N N
1
Softkeys Contact next
Y
appear but level of support
disposition does or Translations
not occur? Group to check
N entries
1

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-404 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-138
Summary of DSCWID/SCWID subscriber, no notification of waiting call (continued)

This flowchart summarizes the

procedure.

Access the PM level Use the instructions that follow

of the MAP, post the this flowchart to perform the
1
PM unit, and query procedure.
for faults

Is CMR card Y Busy CMR card Load CMR card

ISTb or out of 2
service?

Switch activity N Y Contact next

4 Does problem
of the PM level of support
still exist?

N
Monitor active side of
PM and run diagnostics
on inactive side

Y
End
DIAG passed?

N
3

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-405
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-139
Summary of DSCWID/SCWID subscriber, no notification of waiting call (continued)

Is load N This flowchart summarizes the

2 4 procedure.
successful?

Y Use the instructions that follow

this flowchart to perform the
procedure.
RTS CMR card

Is RTS N
successful? 4

N End
Does problem
still exist?

Y
4

Perform PM
maintenance.
3

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-406 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-63 describes how to determine why the subscriber receives the
wrong audible notification, no notification and display, or no display of
waiting calls.
Procedure 1-63
Determine why DSCWID/SCWID subscriber is not notified of waiting call

Step Action

1 At your current location, do one of the following to start this procedure:

If DSCWID subscriber has no softkeys, go to step 2.
If DSCWID subscriber has softkeys, but the disposition does not occur, go to step 3.
If DSCWID or SCWID subscriber has tone but no display, go to step 5.

2 Perform the procedure in this document, “Softkey information does not download to the
ADSI set.”

3 Contact the next level of support or the Translations Group to check entries.

4 Go to step 20.

5 To access the PM level of the MAP display, type >MAPCI;MTC;PM and press the Enter key.

6 To post the peripheral module (PM) unit, type >POST pm_type pm_number (where
pm_type is the PM type, either LGC, LTC, RCC, SMS, or SMU, and pm_number is the
number of the PM, from 0 through 127), then press the Enter key.

7 To check for fault indicators, type >QUERYPM FLT and press the Enter key.
If the CMR card is in-service trouble (ISTb) or out of service, go to step .
If the CMR card is neither ISTb nor out of service, go to step 8.

8 To switch activity of the units to bring back service quickly, type >SWACT and press the
Enter key.
If the problem continues, go to step 19.
If the problem does not continue, go to step 18.

—sheet 1 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-407
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-63
Determine why DSCWID/SCWID subscriber is not notified of waiting call (continued)

Step Action

CAUTION
Loss of service
Do not busy the CMR card on the active unit of the PM.
CLASS services can not function if the CMR card on the
active unit of the PM is busy.

To busy the CMR card, type >BSY UNIT unit_no CMR (where unit_no is the number of the
PM unit, either 0 or 1) and press the Enter key.

Note: CMR is an optional parameter that means busy only the CMR card.

10 To load the CMR card, type >LOADPM UNIT unit_no CC CMR (where unit_no is the
number of the PM unit, either 0 or 1) and press the Enter key.

Note: LOADPM does not need to involve the PM while it loads the CMR card.

If the system completes the load, go to step 14.

If the system does not complete the load, go to step 11.

—sheet 2 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-408 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-63
Determine why DSCWID/SCWID subscriber is not notified of waiting call (continued)

Step Action

11 Verify that you can load the CMR card. To use the QUERYPM command to determine the
CMR load name, type >querypm CNTRS and press the Enter key.
Example of a MAP response:

Unsolicited MSG limit = 250, Unit 0 = 0, Unit 1 = 0.

Unit 0:
RAM Load: ECL05AY
EEPRom Version: AC01
EEPRom Load: Loadable: MX77NF02, Executable: MX77NF02
CMR LOAD: CMR03A
UP: MX77AA
Unit 1:
RAM Load: ECL05AY
EEPRom Version: AC01
EEPRom Load: Loadable: MX77nf02, Executable: MX77NF02
CMR LOAD: CMR03A
UP: MX77AA

Note: In this example, the CMR load name is CMR03A.

12 Ensure the CMR card load name in table PMLOADS matches the load name specified in
table LTCINV or table RCCINV.

13 To load the CMR card again, type >LOADPM UNIT unit_no CC CMR (where unit_no is the
number of the PM unit, either 0 or 1) and press the Enter key.

Note: CMR is an optional parameter that means load only the CMR card.

If the load succeeds, go to step 14.

If the load fails, go to step 20.

—sheet 3 of 4—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-409
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-63
Determine why DSCWID/SCWID subscriber is not notified of waiting call (continued)

Step Action

14 To return the CMR card to service, type >RTS UNIT unit_no CMR (where unit_no is the
number of the PM unit, either 0 or 1) and press the Enter key.

Note: CMR is an optional parameter that means return only the CMR card to service.

The following card list is a normal message for a CMR card failure.

RTS Failed, TESTALL

Diagnostic TESTALL failed.
Fail message received from PM
Replace the Cards in the Card List
and applicable Paddleboards (i.e. 6X12) :
Site Flr RPos Bay_id Shf Description Slot EqPEC
HOST 01 D02 LGE 00 18 LGC : 000 13 6X78

If RTS passes and the problem is no longer present, go to step 20.

If RTS passes, but the problem continues, go to step 18.
If RTS fails but the CMR card is not on the card list, go to step 16.
If RTS fails and the CMR card is on the card list, go to step 15.

15 Perform the appropriate procedure in the Base/Telecom Card Replacement Procedures for
Wireless Networks (411-3001-547).

16 Perform PM maintenance on the PM posted.

17 Go to step 20.

18 Monitor the active side of the PM. Run diagnostics on the inactive side.
If the PM passes diagnostics, go to step 20.
If the PM fails diagnostics, go to step 19.

19 For additional help, contact the next level of support.

20 The procedure is complete.

—sheet 4 of 4—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-410 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

E911 LDT and Line/ACD PSAP complaint

Occasional failure of some E911 functions
Application 1
Use this procedure to investigate and correct failures that occur at intervals.
Persons at the data center for automatic location identification (ALI) or public
safety answering point (PSAP) operators report failures.

Definition 1
This complaint means some E911 functions do not work on some E911 calls.
Not enough available feature data blocks (FDBs) is an example of a cause.

Some functions that are not available include:

• automatic location identification (ALI)
• automatic number identification (ANI)
• disconnect timing
• E911212 log reports
• ORIGHOLD
• remote call event records
• ring back
• selective transfer
• switch-hook status tone

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-64 provides steps and actions to investigate and correct failures
that occur at intervals. Figure 1-140 and Figure 1-141 provide an overview of
the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-411
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-140
Summary of LDT and Line/ACD PSAP complaint

Attempt to increase the number

Is an of FDBs, office parameter
E911224 log Y
E911_NUMBER_OF FDBS, if
report authorized. Refer to Office
present? Parameters Reference Manual.

Is error message, “E911_

Y NUMBER_OF_FDBS greater
than NO_OF_CRITICAL_FTR_
DATA_BLKS” displayed?
N
Refer to next level of
control to change
NO_OF_CRITICAL End of procedure.
FTR_DATA_BLKS and
to perform a cold restart.

NO_OF_CRITICAL
Is an Does number allocated on
Y Y FTR_DATA BLKS was
E911223 E911223 log match office
not set greater than
log Y parameter,
E911_NUMBER OF
present? NO_OF_CRITICAL
FDBS. Refer to next
FTR_DATA BLKS?
N level of control.
N
Increase office
parameter Was E911223 log
E911_NUMBER_OF produced because Y
2
FDBS to new value. of memory
limitation?
This flowchart summarizes the
1 N procedure.
1
Use the instructions that follow
the flowchart to perform the
procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-412 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-141
Summary of LDT and Line/ACD PSAP complaint (continued)

This flowchart summarizes the

procedure. 2

Use the instructions that follow

the flowchart to perform the Add memory card, if needed.
procedure. Refer to Card Replacement
Procedures.

For consistent NO ANI Refer to next level of

or NO ALI problems on control to perform a
line/ACD PSAPS, refer cold restart.
to section “ANI failure (or
ALI failure)”.

After the cold restart,

For consistent NO ANI check for E911223 log.
problems on LDT PSAPS,
refer to section “ANI
failure”.

Is there an Y
E911223 log?

Contact the next level of

N Refer to
support if the problem
persists. next level of
Increase the number of FDBs, control.
Table OFCENG, parameter
E911_NUMBER_ OF_FDBS.

End of procedure

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-413
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-64 describes how to investigate and correct failures that occur at
intervals, resulting in some E911 functions not working on some E911 calls.
Procedure 1-64
Resolving an LDT and Line/ACD PSAP complaint

Step Action

1 At your current location, type >LOGUTIL and press the Enter key to start the LOGUTIL log
report system and view the E911223 and E911224 log reports.

Note: A cold start generates an E911223 log report when the allocation of the number of
FDBs can not occur. Office parameter E911_NUMBER_OF_FDBS specifies the number of
FDBs. The E911224 log report indicates a call cannot receive an FDB.

2 To view E911 log reports, type >OPEN E911 and press the Enter key.

3 To display these log reports, type >BACK and press the Enter key.

4 Repeat step 3 as many times as needed to make all the log reports appear.
The following is a normal E911223 log report:
E911223 MAR26 08:15:38 0101 INFO FAILURE TO ALLOCATE E911 FDBS
NUMBER REQUESTED = 400
NUMBER ALLOCATED = 50

The following is a normal E911224 log report:

E911224 MAR26 08:15:38 0101 NO E911 FDB AVAILABLE

If the log report is E911224, go to step 5.

If the log report is not E911224, go to step .

5 Type >TABLE OFCENG and press the Enter key to access table OFCENG.
Check the number requested for office parameters E911_NUMBER _OF_FDBS and the
NO_OF_CRITICAL_FTR_DATA_BLKS selected.
You need authorization to access table OFCENG.

6 To position on office parameter E911_NUMBER _OF_FDBS, type >POS

E911_NUMBER_OF_FDBS and press the Enter key.

7 Record the number in the far right column of office parameter E911_NUMBER _OF_FDBS.

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-414 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-64
Resolving an LDT and Line/ACD PSAP complaint (continued)

Step Action

8 To make the comparison with office parameter NO_OF_CRITICAL_FTR_DATA_BLKS, type

>POS NO_OF_CRITICAL_FTR_DATA_BLKS and press the Enter key.
The NO_OF_CRITICAL_FTR_DATA_BLKS must be greater than the office parameter.
If office parameter E911_NUMBER_OF_FDBS must increase to a value greater than the
office parameter NO_OF_CRITICAL_FTR_DATA_BLKS, go to step .
If office parameter E911_NUMBER_OF_FDBS must increase to a value less than the office
parameter NO_OF_CRITICAL_FTR_DATA_BLKS, go to step 12.

CAUTION
Possible service interruption.
A cold restart drops calls in the talking state. No record exists
of billing data for the calls. The network connection MAP
clears. All separate-call data starts again to the idle state.
System switches the state of all lines and trunks to idle, except
lines and trunks that are not equipped or offline. Peripheral
modules perform their own initializations. The system logs
out users. Users cannot log back in, except the user
OPERATOR. Perform this command during periods of low
traffic, or severe emergency conditions.

Refer increases in the parameter NO_OF_CRITICAL_FTR_DATA_BLKS, to the next level of

control. This change requires a cold restart.

10 Check LOGUTIL for E911223 log report(s). If necessary, refer to step 1 through step 4 to
access E911223 log reports.
If the switch generates an E911223 log, go to step 11.
If the switch does not generate an E911223 log, go to step 12.

11 As an option, add data store memory. See the Base/Telecom Card Replacement Procedures
for Wireless Networks (411-3001-547).

12 To increase the tuple for the number of E911_NUMBER_OF_FDBS in Table OFCENG, type
>POS E911_NUMBER_OF_FDBS and press the Enter key.

13 To increase this office parameter or supply it again, type >CHANGE and press the
Enter key.

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-415
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-64
Resolving an LDT and Line/ACD PSAP complaint (continued)

Step Action

14 Type the new number and press the Enter key.

The following is a normal response:

”TUPLE TO BE CHANGED;
E911_NUMBER_OF_FDBS 600
ENTER Y TO CONFIRM, N TO REJECT OR E TO EDIT.”

15 To confirm the number you wish to assign to this parameter, type >Y and press the
Enter key.
The response says:

”TUPLE CHANGED
WRITTEN TO JOURNAL FILE AS JF NUMBER 234.”

16 To exit Table OFCENG, type >QUIT and press the Enter key.

Note: Only make changes in Table OFCENG if you have permission. If you do not have
permission, refer to the next level of control.

17 To exit LOGUTIL, type >QUIT and press the Enter key.

18 For repeated NO ANI or NO ALI problems on Line/ACD PSAPS, see “ANI failure (or
ALI failure)”.

19 For repeated NO ANI problems on LDT PSAPS, see “ANI failure”.

20 Determine if E911223 and E911224 log reports are not output and other problems continue.
If E911223 and E911224 log reports are not output and other problems continue, go to
step 21.
If E911223 and E911224 log reports are not output and no other problem continues, go to
step 22.

21 Refer to the next level of support.

22 The procedure is complete.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-416 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

E911 LDT PSAP complaint ANI failure

Application 1
Use this procedure to correct an automatic number identification (ANI)
failure. Use the procedure when the public-safety answering point (PSAP)
operator reports no ANI.

Definition 1
The PSAP position receives wrong ANI information. You cannot route
emergency callers to a specified PSAP operator position or positions. You
can route emergency callers to a default PSAP position.

The calling number does not appear on the PSAP display. Wrong ANI appears.
Examples of wrong ANI are:
• the numbering plan area for three-digit service, or one numbering plan
digit and 911-0_ _ _ . (The central office for the entered emergency
service* provides the last three numbers.)
• all 0's
• anonymous ANI (the digit for a service numbering plan or the area for a
service numbering plan + 911-0000).

The system can enter ANI to appear at the PSAP like the examples. If
information does not normally appear like the examples, problems exist.

The following is a list of the possible causes of this problem:

• DS-1 carrier failure on incoming E911 trunk
• PSAP customer premise equipment (CPE) failure
• Subscriber Carrier Module-100 urban failure
• network problem in the E911 tandem
• end office problem
• feature data blocks not available

* The predominate NXX of the trunk or the virtual facility group from which
the call originates.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-65 provides steps and actions to correct an ANI failure. Figure 1-
142 and Figure 1-143 provide an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-417
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-142
Summary of LDT PSAP complaint

This flowchart summarizes the

procedure.

Use the instructions that follow

the flowchart to perform the
procedure.

Are there E911224

N or E911223 log
reports?

Are there E911221 Y Perform trunk Refer to section

or E911202 log maintenance. Verify “Occasional failure
reports? reception of ANI. of some E911
functions”.
N

Check CPE and

More than one perform LDT node
Y
PSAP station fault detection.
affected? Verify reception of
ANI. Busy LDT PSAP,
N run DIAG. Refer
to section
Access LTP Post the LDT “Ringing not
level of the PSAP identified applied to PSAP
MAP position. by the log report. position”.

RTS line,
check CPE Check log,
Y LINE100 or
and monitor
line for the LINE101;
next 24 hr. test passes?
N
1
1

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-418 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-143
Summary of LDT PSAP complaint (continued)

1 This flowchart summarizes the

procedure.
Perform DS–1
Use the instructions that follow
carrier and CPE
the flowchart to perform the
maintenance.
procedure.

Y Make test call to

RTS posted line. RTS successful?
PSAP operator.

Contact next N
Call successful?
level of support.

End of procedure

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-419
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-65 describes how to correct an automatic number identification

(ANI) failure.
Procedure 1-65
Resolving an LDT PSAP complaint

Step Action

1 At your current location, type >LOGUTIL and press the Enter key to start the LOGUTIL log
reporting system and to obtain LINE101, E911202, E911221, E911223 or E911224 logs.

2 To view log reports, type >OPEN log_report_type (where log_report_type is the string that
identifies the class of log report to output) and press the Enter key.
For example, type:
OPEN E911

3 To display log reports, type >BACK and press the Enter key as many times as needed.

—sheet 1 of 5—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-420 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-65
Resolving an LDT PSAP complaint (continued)

Step Action

4 Repeat step 3 as many times as needed to make the reports appear.

The following is a normal LINE100 log report:
LINE100 DEC25 00:00:01 1234 PASS LN_DIAG
LEN HOST 55 1 1 2 DN 7229999
DIAGNOSTIC RESULT Card Diagnostic OK
ACTION REQUIRED None
CARD TYPE BX17AA

The following is a normal LINE101 log report:

LINE101 FEB21 15:05:39 5000 FAIL LN DIAG
LEN PSAP 00 0 00 00 DN 7371701
DIAGNOSTIC RESULT No Wink From PSAP
ACTION REQUIRED Chk PSAP/DS1
CARD TYPE PSAPWA

The line or trunk maintenance subsystems generate the E911221 or E911202 log reports for
problems with ANI information reception from a trunk or line.
The following is a normal E911202 log report:
E911202 MAR02 16:37:46 0101 INFO
ANI TROUBLE: CALL DEFAULT ROUTED
CKT CARYNCE911 6
ANI DIGITS = D2862389

The following is an example of an E911221 log report:

E911221 JAN13 13:45:22 0101 INFO E911 VFG ANI TROUBLE:

ANI DIGITS = 62150 CALL DEFAULT ROUTED

A switch only generates an E911221 log only generates if it has additional VFG software.
The maintenance subsystems for the line or trunks generate the E911221 or E911202 log
reports for problems with ANI information reception from a trunk or line.

—sheet 2 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-421
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-65
Resolving an LDT PSAP complaint (continued)

Step Action

The following is a normal E911223 log report:

E911223 MAR26 08:15:38 0101 INFO FAILURE TO ALLOCATE E911 FDBS

NUMBER REQUESTED = 400 NUMBER ALLOCATED = 50

The following is a normal E911224 log report:

E911224 MAR26 08:15:38 0101 NO E911 FDB AVAILABLE

If the log report is E911224 or E911223, see “Failure of some E911 functions.”
If the system displays any other log report, go to step 5.

5 To access the LTP level of the MAP position, type >MAPCI;MTC;LNS;LTP and press the
Enter key.
If the log report is E911202 or E911221 and problem indicated is ANI lost from the side
that originates, then perform maintenance for trunks or lines. See the Base/Telecom Alarm
Clearing and Monitoring Procedures for Wireless Networks (411-3001-543).
If the log report is E911202 or E911221 and problem indicated is only one operator position
does not receive ANI, go to step 6.
If the log report is E911202 or E911221 and problem indicated is more than one operator
position at the LDT PSAP does not receive ANI, go to step 10.
If the switch does not generate log output, go to step 13.

Note: When you enter LOGUTIL, “quit” this utility before you enter another area or begin a
new procedure.

6 To post the line identified in the LINE101 log report, type >POST L Len # (where LEN #
is the line equipment number identified in the LINE113 or the E911222 log report) and press
the Enter key.
The following is a normal message displayed at the MAP terminal:

LCC PTY RNG ......LEN..........DN STA F S LTA TE RESULT

IBN PSAP 00 0 00 00 737 1701 IDL D

7 To manually busy the posted line, type >BSY and press the Enter key.

—sheet 3 of 5—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-422 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-65
Resolving an LDT PSAP complaint (continued)

Step Action

8 To perform a diagnostic test on the posted line, type >DIAG and press the Enter key.

Note: This test is only for lines entered to support both wink signaling and ANISPILL (line
card code PSAPWA). The maintenance trunk module must contain a transmission test unit
to support a line test.

The following is a normal message displayed at the MAP terminal if the test passes:

LINE100 DEC25 00:00:01 1234 PASS LN_DIAG

LEN HOST 55 1 1 2 DN 7229999
DIAGNOSTIC RESULT Card Diagnostic OK
ACTION REQUIRED None
CARD TYPE BX17AA

The following is a normal message displayed at the MAP terminal if the test fails:
LINE101 FEB21 15:05:39 5000 FAIL LN DIAG
LEN PSAP 00 0 00 00 DN 7371701
DIAGNOSTIC RESULT No Wink From PSAP
ACTION REQUIRED Chk PSAP/DS1
CARD TYPE PSAPWA

Failures can be intermittent. If the posted line diagnostic passes, use the RTS command to
monitor the line while making test calls for at least eight hours. Monitor the log report system
for LINE101 and E911221 logs. If the problems recur, continue to step 9.
If the posted line diagnostic fails, go to step 9.

9 Examine the LINE101 log that associates with the test failure displayed at the MAP terminal.
If the DIAGNOSTIC RESULT line indicates a VFG ANI problem, go to step 10.
Otherwise, see the DMS-MTX CDMA/TDMA Logs Reference Manual for corrective actions
associated with specific logs.

10 Perform DS-1 carrier maintenance. Perform necessary maintenance procedures on the CPE
PSAP controller device connected to the channel bank.
If you find and clear the fault, make test calls to ensure the problem is now correct.
If you do no find the fault , go to step 11.
If the problem persists, perform LDT node maintenance. See the Base/Telecom Alarm
Clearing and Monitoring Procedures for Wireless Networks (411-3001-543) to clear PM,
CBsy, or SysB minor alarms.

—sheet 4 of 5—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-423
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-65
Resolving an LDT PSAP complaint (continued)

Step Action

11 Complete all maintenance actions. To return the posted line to service, type >RTS and press
the Enter key.
If the RTS command succeeds, go to step 12.
If the RTS command fails, go to step 13.

12 Call the PSAP operator to test ANI information reception.

If the call goes through and the operator receives ANI, go to step 14.
If the call goes through but the operator doe not receive ANI, go to step 13.

13 For additional help, contact the next level of support.

14 The procedure is complete.

—sheet 5 of 5—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-424 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

E911 LDT PSAP Operator Complaint Ringing

not being applied to PSAP position
Application 1
Use this procedure when public safety answering point (PSAP) operators
report ringing not applied to the PSAP position. This procedure corrects the
problem. See the list of terms at the end of this document for an explanation
of abbreviations.

Definition 1
Emergency callers not routed to a given PSAP operator position or positions.
Callers go to a default PSAP position. The E911 tandem seizes a trunk to the
Line Appearance on a Digital Trunk (LDT) PSAP. The E911 tandem waits
for a wink signal from the PSAP. If the tandem does not receive a wink in the
prescribed time, the call goes to the next idle position. The system also
generates the LINE113 and E911222 log reports.

The following is a list of the possible causes of this problem:

• DS-1 carrier failure
• PSAP customer premise equipment (CPE) failure
• Subscriber Carrier Module-100 Urban (SMU) failure

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-66 provides steps and actions to event public safety answering
point (PSAP) operators from receiving ringing that is not applied to the PSAP
position. Figure 1-144 and Figure 1-145 provide an overview of the
procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-425
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-144
Summary of LDT PSAP Operator Complaint

Obtain LINE113 This flowchart summarizes the

and E911222 procedure.
log reports.
Use the instructions that follow
the flowchart to perform the
Have you procedure.
identified N
2
ringing
problem?
Y

More than one Y Perform CPE and

LDT PSAP LDT node fault
station affected? detection.
N

Access LTP Post the LDT

Busy LDT PSAP,
level of the MAP PSAP identified
run DIAG.
terminal. by the log report.

RTS line and monitor Y

for LINE113 and Test
E911222 log reports. passed?

Perform other N Wink failure?

required Examine LINE101
maintenance. log report.

Y
1

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-426 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-145
Summary of LDT PSAP Operator Complaint (continued)

This flowchart summarizes the

procedure.

Use the instructions that follow

the flowchart to perform the
procedure.
1

Verify the setting

Type of wink of office
Bad wink
failure? parameter,
E911_PSAP_REC
_PRE_WK_TIME
No wink

Perform DS-1 carrier, Y

2 CPE, and LDT node Setting correct?
maintenance.

RTS posted line. Change office

parameter.

Y
Make test call to
RTS successful?
PSAP operator.

Contact next level N

Call successful?
of support.

End of procedure

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-427
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-66 describes how to correct a problem when public safety

answering point (PSAP) operators report ringing not applied to the PSAP
position.
Procedure 1-66
Resolving an LDT PSAP Operator Complaint

Step Action

1 At your current location, type >LOGUTIL and press the Enter key to start the LOGUTIL log
report system and obtain LINE113 and E911222 log reports.

Note: This test is only for lines entered to support both wink signaling and ANISPILL (line
card code PSAPWA). The maintenance test module must contain a transmission test unit to
support a line test.

2 To view these log reports, type >OPEN log_report_type (where log_report_type is the string
that identifies the class of log report needed) and press the Enter key.

3 To display log reports, type >BACK and press the Enter key (as many times an needed).

Note: The line maintenance subsystem generates the LINE113 and the E911222 log
reports. The subsystem generates the reports when there are problems with the application
of ringing to a line.

The following is a normal LINE113 log report:

LINE113 MAR02 16:37:46 5775 TBL

LEN PSAP 00 0 00 16 DN 7371701
TROUBLE CODE = PSAP WINK FAIL
RINGING TROUBLE = RINGING_TROUBLE
CALLID = 430991

The following is an example of an E911222 log report:

E911222 JAN13 13:45:22 0300 FLT

LEN PSAP 00 0 00 23 DN 6216023
PSAP NAME = BOGUEFIRE PSAP_WINK_FAIL

If only one operator position does not receive ringing and the log indicates either “NO WINK
FROM PSAP“ or “PSAP WINK FAIL,” go to step 5.
If more than one operator position at the LDT PSAP does not receive ringing, see the DMS-
MTX CDMA/TDMA Logs Reference Manual (411-2131-510) for maintenance information.
For any other problem, go to step 11.

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-428 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-66
Resolving an LDT PSAP Operator Complaint (continued)

Step Action

4 To exit the LOGUTIL log report system, type >QUIT and press the Enter key.

5 To access the LTP level of the MAP terminal, type >MAPCI; MTC; LNS; LTP and press the
Enter key.

6 To post the line identified in the LINE113 log report, type >POST L Len # (where Len #
is the line equipment number identified in the LINE113 or the E911222 log report) and press
the Enter key.
The following is a normal message displayed at the MAP terminal:

LCC PTY RNG ......LEN..........DN STA F S LTA TE RESULT

IBN PSAP 00 0 00 00 737 1701 IDL D

7 To manually busy the posted line, type >BSY and press the Enter key.

8 To perform a diagnostic test on the posted line, type >DIAG and press the Enter key.

Note: This test is only for lines entered to support both wink signaling and ANI SPILL (line
card code PSAPWA). The maintenance trunk module must contain a transmission test unit
to support a line test.

The following is a normal message displayed at the MAP terminal:

LINE101 FEB21 15:05:39 5000 FAIL LN DIAG

LEN PSAP 00 0 00 00 DN 7371701
DIAGNOSTIC RESULT No Wink From PSAP
ACTION REQUIRED Chk PSAP/DS1
CARD TYPE PSAPWA

A failure can occur at intervals. If the posted line passes, type RTS and press the Enter key.
Monitor the log report system for LINE113 and E911222 logs.
If the posted line fails, go to step 9.

9 Examine the LINE101 log report for the test failure displayed at the MAP terminal.
If the DIAGNOSTIC RESULT line of the log indicates no wink from PSAP, go to step 11.
If the DIAGNOSTIC RESULT line of the log indicates bad wink from PSAP, go to step 10.
If the DIAGNOSTIC RESULT line of the log indicates any other results, see the DMS-MTX
CDMA/TDMA Logs Reference Manual (411-2131-510) for correct actions to detect faults.

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-429
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-66
Resolving an LDT PSAP Operator Complaint (continued)

Step Action

10 Verify the setting of the office parameter E911_PSAP_REC_PRE_WK_TIME in table

OFCSTD. The tandem seizes a trunk to the LDT PSAP. The tandem waits the number of
seconds (4-20) this parameter indicates for a wink signal from the PSAP.
If the tandem group does not receive a signal in time:
• the call goes to the next idle unit in the hunt group
• A LINE113 log report generates

If you have to, you can increase the parameter for calls sent to the PSAP position.
If the parameter setting is the cause of the bad wink signaling, contact the Translations Group
or your next level of support to change the office parameter. Then go to step 14.
If the parameter setting is correct, go to step 11.

11 Perform DS-1 carrier maintenance. See the Subscriber Carrier Module-100 Urban
Maintenance Manual (297-8241-550) for information.

12 Perform necessary maintenance procedures on the CPE PSAP controller device connected
to the channel bank. Refer to manuals or information furnished by the vendor that provides
this equipment.

13 If problems persist, perform LDT node maintenance.

Use the PM CBsy or SysB procedure in the Base/Telecom Alarm Clearing and Monitoring
Procedures for Wireless Networks (411-3001-543) to clear the alarm. If no PM alarm exists,
contact the next level of support.

14 To return the posted line to service after you complete all maintenance actions, type >RTS
and press the Enter key.
If the RTS succeeds, call PSAP operator to test ringing. If ringing applies to position, the
procedure is complete. If ringing does not apply to position, contact next level of support.
If the RTS fails, contact next level of support.

15 The procedure is complete.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-430 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

E911 Line and ACD PSAP complaint

ANI failure or ALI failure
Application 1
Use this procedure to correct the failure of an automatic number identification
(ANI) or an automatic location identification (ALI). Use the procedure when
ALI operating company personnel or the public-safety answering point
(PSAP) operators report no ANI. Also use the procedure when PSAP
operators report no ALI. Refer to the list at the end of this document for an
explanation of the abbreviations used in this procedure.

Definition 1
This complaint indicates a problem with the reception of information about
emergency caller numbers. Line and Automatic Call Distribution (ACD)
PSAP operators do not receive the information from the ALI database or end
office.

Possible causes of ANI problems are:

• incoming trunk or line failure
• feature data blocks not available
• network problem in the E911 tandem
• PSAP customer premise equipment (CPE) failure
• end office problem

Possible causes of ALI problems are:

• CPE failure at the ALI data center
• feature data blocks not available
• damaged multiprotocol controller card
• damaged modem connected to the multiprotocol controller link to the ALI
database
• multiprotocol controller datalink failure

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-67 provides steps and actions to correct the failure of an ANI or
an ALI. Figure 1-146 and Figure 1-147 provide an overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-431
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-146
Summary of Line and ACD PSAP complaint

If problem is This flowchart summarizes the

procedure.
Incorrect ANI Incorrect ALI
Use the instructions that follow
Are there the flowchart to perform the
Check for MPC904,
E911202 or procedure.
MPC101. E911210
E911221 logs? and E911211 logs.

N Y

Perform Is there an Y Perform maintenance

maintenance MPC904 log on failed MPC card.
on trunks/lines. report? Verify ALI works.
N

Check PSAP, Is there an Y Attempt to reload

CPE; perform MPC101 log MPC card software.
maintenance. report? Verify ALI works.
N

Is there an Y Check modem, cables,

E911210 log MPC link and ALI CPE.
report? Verify ALI works.
Is there an E911 N
220 log report
Y
(with VFG)? Y
Is there an Perform
Y
E911209 log or maintenance on CPE
N an E911211 log? and MPC links.
Verify ALI works.
N
Check E911
translations.

1 1

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-432 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-147
Summary of Line and ACD PSAP complaint (continued)

Are there E911224 Y

or E911223 log Refer to section “Occasional
reports? failure of some E911 functions”.

Is there a Y Clear alarm. Refer to Alarm Clearing and

related EXT Performance Monitoring Procedures.
alarm?

Check ALI and

PSAP CPE.

Place test call.

Is test call N Refer to next level

successful? of supervision.

End of procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-433
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-67 describes how to correct the failure of an automatic number

identification (ANI) or an automatic location identification (ALI).
Procedure 1-67
Resolving a line and ACD PSAP complaint

Step Action

1 At your current location, type >LOGUTIL and press the Enter key to start the LOGUTIL
system and view relevant log reports.
The indicated conditions generate log reports as follows:
• E911202: Calls on E911 trunks that receive ANI failed to receive it or received it in
corrupted form.
• E911209: Record transmission from the ALI controller to the tandem rejected.
• E911210: Record transmission from an ALI controller to the E911 tandem received no
response within established time-out period.
• E911211: Two attempts to send an ALI record from the tandem to the ALI controller
failed.
• E911220: On calls to virtual facility group (VFG), the plan area for call numbering is not in
table E911NPD. Treat the call as an ANI failure. The additional feature for VFG support, if
part of your software, can produce an E911221* report. An ANI failure or a VFG failure
generates a report. A VFG failure is a failure to get a correct serving numbering plan are
and directory number of the calling party. The log contains any obtained digits.
• E911223: he office parameter E911_NUMBER_OF_FDBS allocates a number of E911
feature data blocks (FDBs). The system cannot allocate.
• E911224: E911 calls cannot obtain a data block for an E911 feature during a call.
• MPC101: A software problem occurred that affects the performance of a multiprotocol
controller card.

Note: For E911220 and E911221 log reports to be available, an additional feature for VFG
Support, NTXP58AA, must be present in the software at your site.

2 To view the log reports of class E911, type >OPEN E911 and press the Enter key.

3 To display the E911 log reports, type >BACK and press the Enter key.

4 Repeat step 3 as many times as needed to make all the log reports appear.

5 To view the log reports of class MPC, type >OPEN MPC and press the Enter key.

6 To display MPC log reports, type >BACK and press the Enter key.

7 Repeat step 6 as many times as needed to make all the log reports appear.

—sheet 1 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-434 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-67
Resolving a line and ACD PSAP complaint (continued)

Step Action

8 To exit the LOGUTIL log reporting system, type >QUIT and press the Enter key.

CAUTION
Possible interruption of service
When you take 911 trunks or lines out of service for
maintenance, you may affect E911 service. Check the status of
other 911 trunks and lines to ensure that callers to 911 can get
through. Review the maintenance procedure to perform
maintenance in the best possible method. Return the trunks or
lines to service quickly.

Determine if log reports E911202 and E911221 are present.

If the problem involves a wrong ANI and the log report is E911202 or E911221, perform
maintenance on trunks or lines. See the Base/Telecom Alarm Clearing and Monitoring
Procedures for Wireless Networks (411-3001-543). Complete the appropriate procedure and
go to step 10.
If neither log report E911202 or E911221 is present, go to step 11.

10 Check PSAP and CPE. To perform maintenance, refer to the support documentation that the
vendor provides. Clear any problem found.
If the problem involves a wrong ANI and the log report is E911220 (with VFG support
software), treat this call as an ANI fail case. A possible cause is that the NPA is not entered in
table E911NPD. Refer to the Translations Group to check entries.
If log E911220 is not present, go to step 11.
If the log report is MPC904, perform maintenance on the MPC card, MPC link, or
both. See the Base/Telecom Alarm Clearing and Monitoring Procedures for Wireless
Networks (411-3001-543).
If the log report is MPC101, reload the MPC card software.
If the log report is E911210, check modem settings to ensure they match the settings defined
for the link in Table MPCLINK. See the Base/Telecom Translations Guide for Wireless
Networks (411-3001-220) for entry information. Perform maintenance on the modem, MPC
link to the ALI data center, and ALI data CPE. The Base/Telecom Alarm Clearing and
Monitoring Procedures for Wireless Networks (411-3001-543) describes fault detection for
the link. Support vendor documents describe modem and CPE maintenance.
If the log report is either E911209 or E911211, detect faults in the MPC link to the ALI data
center and ALI data center CPE. The Base/Telecom Alarm Clearing and Monitoring
Procedures for Wireless Networks (411-3001-543) describes fault detection for the link.
Support vendor documents describe CPE maintenance.

—sheet 2 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-435
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-67
Resolving a line and ACD PSAP complaint (continued)

Step Action

11 To check for a related EXT alarm, type >MAPCI; MTC at the CI level of the MAP terminal and
press the Enter key.
An EXT main alarm appears in the MAP banner.

If an EXT main alarm appears, clear the alarm. See the Base/Telecom Alarm Clearing and
Monitoring Procedures for Wireless Networks (411-3001-543).
If an EXT main alarm does not appear, go to step 13.
If the switch generates either log report E911223 or E911224, see “Occasional failure of
some E911 functions” in this document.

12 If the problem continues, contact the next level of support.

13 The procedure is complete.

—sheet 3 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-436 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Establishing a DS-1 loopback for a far-end office

ISDN PRI primary and backup D-channels
Application 1
Use this procedure to establish a DS-1 carrier loopback at the host switch for
a far-end office.

Definition 1
A person at the far-end office asks you to set a DS-1 loopback at your switch.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-68 provides steps and actions to establish a DS-1 carrier
loopback at the host switch for a far-end office. Figure 1-148 provides an
overview of the procedure.

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-437
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-148
Summary of Establishing a DS-1 loopback for a far-end office

Establish This flowchart summarizes the

contact with the procedure.
far-end office
Use the instructions that follow
the flowchart to perform the
Post and procedure.
manually busy a
D-channel

N
Passed?

Y
Set the DS-1
loopback

Remove the
DS-1 loopback

Return the
D-channel to
service

Passed? N Contact next

level of support

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-438 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-68 describes how to establish a DS-1 carrier loopback at the host
switch for a far-end office.
Procedure 1-68
Establishing a DS-1 loopback for a far-end office

Step Action

1 At the MAP terminal, determine the name of the trunk group from office records or operating
company personnel.

2 The persons at the far-end office ask you to set a DS-1 loopback. To access the PRADCH
level of the MAP display, type >MAPCI;MTC;TRKS;TTP;PRADCH and press the Enter key.

3 To post the D-channels, type >POST GD group_name (where group_name is the name of
the trunk group) and press the Enter key.
Example input:
>POST GD F5678935PAV

Example of a MAP display:

POST 1 DELQ BUSYQ DIG
TTP 6–005
CKT TYPE PM NO COM LANG STA S R DOT TE RESULT
2W IS IS LTC 2 3 24 F5678935PAV D1 STB
LTC 2 5 24 F5678935PAV D2 INS R

Example of MAP response:

SHORT CLLI IS: F56789

OK,CKT POSTED

4 Choose the D-channel for the loopback. The persons at the far-end office specify the
D-channel for the loopback. Record its identifier (D1 or D2).
Note 1: The state of the D-channel is to the right side of the DCHL header on the MAP
display. The identifier is under the LANG header on the MAP display.
Note 2: In-service (INS) is the normal state for the primary D-channel. Standby (STB) is the
normal state for the backup D-channel. The STB state only happens for a backup D-channel
when the primary D-channel is INS.
Note 3: You must use the same identifier (D1 or D2) for all steps used to establish the DS-1
loopback.

—sheet 1 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-439
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-68
Establishing a DS-1 loopback for a far-end office (continued)

Step Action

CAUTION
PRI service interruption
The following step takes an in-service D-channel out of
service. When you take an in-service D-channel out of
service, the backup D-channel switches into service
automatically.

To manually busy the D-channel, type >BSY d_channel (where d_channel is the D-channel
identifier, either D1 or D2) and press the Enter key.
Example of a MAP response:

D1: STATE CHANGED

or
THIS WILL PUT LTC 2 5 24 D2 OUT-OF-SERVICE.
Active calls will be killed
Please confirm (”YES”, ”Y”, ”NO”, or ”N”):

6 To confirm the command, type >YES and press the Enter key.

Note: The D-channel state changes to manual busy.

If the BSY command passes, go to step 7.

If the BSY command fails, go to step 11.

7 To establish the DS-1 loopback, type >LOOPBK SET d_channel (where d_channel is the
D-channel identifier, either D1 or D2) and press the Enter key.
Example of a MAP response:

D2: LOOP POINT ESTABLISHED

If the LOOPBK SET command passes, go to step 8.

If the LOOPBK SET command fails, go to step 11.

8 Notify the persons at the far-end office that you established the DS-1 loopback.

—sheet 2 of 3—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-440 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-68
Establishing a DS-1 loopback for a far-end office (continued)

Step Action

9 The persons at the far-end office will finish with the loopback and contact you. To
remove the DS-1 loopback, type >LOOPBK REMOVE d_channel (where d_channel is
the D-channel identifier, either D1 or D2) and press the Enter key.
Example of a MAP response:

D2: LOOP POINT REMOVED

If the LOOPBK REMOVE command passes, go to step 10.

If the LOOPBK REMOVE command fails, go to step 11.

10 To return the D-channel to service, type >RTS d_channel (where d_channel is the
D-channel identifier, either D1 or D2) and press the Enter key.
Example of a MAP response:

D2: STATE CHANGED

If the RTS command passes (INS or STB state), go to step 12.

If the RTS command fails, go to step 11.

11 For additional help, contact the next level of support.

12 The procedure is complete.

—sheet 3 of 3—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-441
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Establishing a DS-1 or PCM30 loopback for a

far-end office ISDN PRI single D-channel
Application 1
Use this procedure to establish a DS-1 or PCM30 carrier loopback at the host
switch for a far-end office.

Definition 1
A person at the far-end office asks you to establish a DS-1 or PCM30
loopback at your switch.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-69 provides steps and actions to establish a DS-1 or PCM30
carrier loopback at the host switch for a far-end office. Figure 1-149 provides
an overview of the procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-442 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Figure 1-149
Summary of Establishing a DS-1 or PCM30 loopback for a far-end office

Establish This flowchart summarizes the

contact with the procedure.
far-end office
Use the instructions that follow
the flowchart to perform the
Post and procedure.
manually busy
the D-channel

Passed? N

Y
Set the DS-1
or PCM30
loopback

Remove the
DS-1 or PCM30
loopback

Return the
D-channel to
service

N Contact next
Passed?
level of support

End

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-443
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-69 describes how to establish a DS-1 or PCM30 carrier loopback

at the host switch for a far-end office.
Procedure 1-69
Establishing a DS-1 or PCM30 loopback for a far-end office

Step Action

1 At the MAP terminal, determine the name of the trunk group from office records or operating
company personnel.

2 The persons at the far-end office ask you to establish a DS-1 or PCM30 loopback. To access
the PRADCH level of the MAP display, type >MAPCI;MTC;TRKS;TTP;PRADCH and press
the Enter key.

3 To post the D-channel, type >POST GD group_name (where group_name is the name of
the trunk group) and press the Enter key.
Example input:
>POST GD F9876035PRAPRV

Example of a MAP display:

POST DELQ BUSYQ DIG

TTP 6–005
CKT TYPE PM NO COM LANG STA S R DOT TE RESULT
2W IS IS DTCI 2 3 24 F9876035PRAPRV DCHL INS R

Example of a MAP response:

LAST CKT 3 24
POSTED CKT IDLED
SHORT CLLI IS: F98760
OK,CKT POSTED

4 To manually busy the D-channel, type >BSY and press the Enter key.
Example of a MAP response:

STATE CHANGED
or
THIS WILL PUT PDTCDTCI 2 3 24 DCH OUT-OF-SERVICE.
Active calls will be killed
Please confirm (”YES”, ”Y”, ”NO”, or ”N”):

—sheet 1 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-444 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-69
Establishing a DS-1 or PCM30 loopback for a far-end office (continued)

Step Action

5 To confirm the command, type >YES and press the Enter key.
If the BSY command passes, go to step 6.
If the BSY command fails, go to step 10.

6 To set the DS-1 or PCM30 loopback, type >LOOPBK SET and press the Enter key.
Example of a MAP response:

LOOP POINT ESTABLISHED

If the LOOPBK SET command passes, go to step 7.

If the LOOPBK SET command fails, go to step 10.

7 Notify persons at the far-end office that you established the DS-1 or PCM30 loopback.

8 The persons at the far-end office will finish with the loopback and contact you. To remove the
DS-1 or PCM30 loopback, type >LOOPBK REMOVE and press the Enter key.
Example of a MAP response:

LOOP POINT REMOVED

If the LOOPBK REMOVE command passes, go to step 9.

If the LOOPBK REMOVE command fails, go to step 10.

9 To return the D-channel to service, type >RTS and press the Enter key.
Example of a MAP response:

STATE CHANGED

Note: The state of the D-channel is to the right side of the DCHL header on the MAP display.

If the RTS command passes (INS state), go to step 11.

If the RTS command fails, go to step 10.

10 For additional help, contact the next level of support.

11 The procedure is complete.

—sheet 2 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-445
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Estimating signaling link occupancy

Application 1
Use this procedure to estimate the occupancy of CCS7 links during the last
operational measurements (OM) collection period.

Note: The information that is available when you use this procedure
provides an estimate. Data that is the base for the measured information
can be up to 30 min old .

Definition 1
This procedure provides information about a specified number of links in a
linkset.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-70 provides steps and actions to estimate the occupancy of
CCS7 links during the last OM collection period. Figure 1-150 provides an
overview of the procedure.

Figure 1-150
Summary of Estimating signaling link occupancy

Query traffic on This flowchart summarizes the

each posted link procedure.

Use the instructions that follow

this flowchart to perform the
procedure.
Note link
occupancy data

End

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-446 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-70 describes how to estimate the occupancy of CCS7 links

during the last operational measurements (OM) collection period.
Procedure 1-70
Estimating signaling link occupancy

Step Action

1 At the MAP terminal, type >MAPCI;MTC;CCS;CCS7;C7LKSET and press the Enter key to
access the C7LKSET level of the MAP display.

2 To post the linkset that contains the links to examine, type >POST C linkset_name (where
linkset_name is the name of the linkset to post) and press the Enter key.
Example of a MAP response:
Linkset TR000002 InSv
Traf Sync
Link
LK Stat Stat Resource Stat Physical Access Stat Action
0 ManB Alnd LIU7 108 InSv DS0A
1 InSv Sync LIU7 287 InSv DS0A

3 To query the flow of data on each posted link, type >QUERYTRF link_no (where link_no is
the number of a link, from 0 to 15, in the posted linkset) and press the Enter key.
Example of a MAP response:

QueryTrf: Link occupancy for 10:16:00 – 10:46:00

Link Speed Byte/Sec Erlang MSU len %RTx
1 7168 2345 0.33 30 2

4 Record the link occupancy data for each link.

In the example shown in step 3, the link occupancy is as follows:
• 10:16:00 is the start time of the period for which the system calculates traffic calculations.
• 10:46:00 is the end time.
• The link header shows the number of the link in the posted linkset.
• The speed header shows the maximum traffic capacity of the link in bytes every second.
• The Byte/Sec header shows the average number of message signal unit (MSU) bytes
transmitted or received every second.
• The Erlang header shows the equivalent link occupancy estimate in erlangs.
• The MSU LEN header shows the average MSU length in bytes.
• The %RTx header shows the percentage of link traffic that was retransmitted.

5 The procedure is complete.

—end—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-447
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Excluding an LIM from an automatic

REx test schedule
Application 1
Use this procedure to exclude a link interface module (LIM) from the
automatic routine exercise (REx) test schedule.

Definition 1
The REx test schedule of software and hardware REx performs at normal
intervals on the nodes.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-71 provides steps and actions to exclude a LIM from the
automatic REx test schedule. Figure 1-151 provides an overview of the
procedure.

Figure 1-151
Summary of Excluding a LIM from an automatic REx test schedule

Exclude LIM This flowchart summarizes the

from REx test
procedure.

Use the instructions that follow

this flowchart to perform the
End procedure.

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-448 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-71 describes how to exclude a link interface module (LIM) from
the automatic routine exercise (REx) test schedule.
Procedure 1-71
Excluding a LIM from an automatic REx test schedule

Step Action

1 At the MAP terminal, type >MAPCI;MTC;PM and press the Enter key to access the PM level
of the MAP display.

2 To post the LIM that you want to exclude from the REx test, type >POST LIM lim_no (where
lim_no is the number of the LIM, from 0 to 16) and press the Enter key.

3 To exclude the posted LIM from the REx test schedule, type >REX OFF and press the
Enter key.

Note: In the following table, the variable x refers to a LIM number of 0 to 16. The variable y
refers to a LIM unit number of 0 or 1.

If the response is “LIM x UNIT y has been excluded from the REX schedule,“ go
to step 6.
If the response is “LIM x UNIT y is not included in the REX schedule,“ go to
step 4.
If the response is anything else, go to step 5.

4 The system is excluded already from the REx schedule. Go to step 6.

5 For additional help, contact the next level of support.

6 The procedure is complete.

—end—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-449
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Excluding an NIU from an automatic

REx test schedule
Application 1
Use this procedure to exclude a network interface unit (NIU) from the
automatic routine exercise (REx) test schedule.

Definition 1
The REx test schedule of software and hardware that the system performs at
normal intervals on the nodes.

Common procedures 1
There are no common procedures.

Action 1
Procedure 1-72 provides steps and actions to exclude an NIU from the
automatic REx test schedule. Figure 1-152 provides an overview of the
procedure.

Figure 1-152
Summary of Excluding an NIU from an automatic REx test schedule

Exclude NIU This flowchart summarizes the

from REx test procedure.

Use the instructions that follow

this flowchart to perform the
NIU removed N procedure.
from REx
test?
Y

End Contact the next

level of support

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-450 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-72 describes how to exclude a network interface unit (NIU) from
the automatic routine exercise (REx) test schedule.
Procedure 1-72
Excluding an NIU from an automatic REx test schedule

Step Action

1 At the MAP terminal, type >MAPCI;MTC;PM and press the Enter key to access the PM level
of the MAP display.
Example of a MAP:

SysB ManB OffL CBsy ISTb InSv

PM 0 0 0 0 0 39

2 To post the NIU that you want to exclude from the automatic REx test schedule, type >POST
NIU niu_no (where niu_no is the number of the NIU, from 0 to 29) and press the Enter key.
Example of a MAP response:

NIU 1: InSv
Unit 0: Act InSv
Unit 1: InAct InSv

3 To determine if the REx test schedule excludes the NIU, type >TST REX QUERY and press
the Enter key.
If the response is “NIU n is excluded from the REx schedule,” go to step 10.
If the response is “NIU n is not excluded from the REx schedule,” go to step 4.

4 To exclude the posted NIU from the REx test schedule, type >TST REX OFF and press the
Enter key.
If the response is “NIU n is now removed from the REx schedule,” go to step 10.
If the response is “NIU n cannot be removed from the REx schedule,” go to
step 5.
If the response is “Command rejected. The PM is offline,” go to step 6.

5 Determine if this time is the first or second time you are attempting to remove the NIU from
the REx test schedule.
If this is the first attempt, go to step 4.
If this is the second attempt, go to step 9.

6 Determine from office records or from operating company personnel why the NIU is offline.
If you are permitted to return the NIU to service, go to step 7.
If you are not permitted to return the NIU to service, go to step 10.

—sheet 1 of 2—

411-3001-544 Standard 14.02 September 2005

 Trouble locating and clearing procedures 1-451
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Procedure 1-72
Excluding an NIU from an automatic REx test schedule (continued)

Step Action

7 To manually busy the posted NIU, type >BSY PM and press the Enter key.

8 To return the posted NIU to service, type >RTS PM and press the Enter key.
If the RTS command passes, go to step 4.
If the RTS command fails, go to step 9.

9 For additional help, contact the next level of support.

10 The procedure is complete.

—sheet 2 of 2—

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
1-452 Trouble locating and clearing procedures
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

411-3001-544 Standard 14.02 September 2005

 A-1
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Index A
Symbols DRAM sit tone trouble
**Empty** 1-149 Correcting 1-159
DS-1 loopback
establish far-end office 1-436
A DS-1 PCM30 loopback
AMP connectors, 2x5 establish a far-end office 1-441
SuperNode cabling DSCWID/SCWID subscriber
Assembling 1-37 waiting call notification
APU failure 1-402
Downloading software to 1-378

B E
E911 LDT and Line/ACD PSAP complaint
BCLID link failure trouble locating and clearing 1-410
troubleshooting 1-43 E911 LDT PSAP complaint
trouble locating and clearing 1-416
C E911 LDT PSAP Operator Complaint
C7TIMER trouble locating and clearing 1-424
Changing table entries 1-136 E911 Line and ACD PSAP complaint
Can't be called trouble locating and clearing 1-430
trouble locating and clearing 1-53 EDRAM voice file trouble
Can't call out Correcting 1-166
trouble locating and clearing 1-89 EIU
Clearing trouble on the SCAI link Downloading software to 1-382
trouble locating 1-142 enhanced network load datafill
Correcting 1-174
D
D-channel L
determine state 1-253, 1-257 LIM unit
Determine the location of the trouble Downloading software to 1-385
trouble locating 1-270 line state
Digital test access determine 1-261
trouble locating and clearing 1-289, 1-295 linkset, offline
DRAM announcement trouble Activating 1-20
Correcting 1-151 LIU7
Activate a loopback on 1-8

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
A-2 Index
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

Activating a loopback on 1-2 peripheral module

Downloading software to 1-389 Correct no response 1-202
locked-out trunks
Correcting 1-182 R
logs release mismatch problems
DIRP101 Correcting 1-219
Reason 100 1-331 REx test (automatic) schedule
Reason 127 1-333 Adding a LIM 1-32
Reason 129 1-337 Adding an NIU 1-34
Reason 153 1-341 Excluding a LIM 1-447
Reason 154 1-345 Excluding an NIU 1-449
Reason 155 1-349
Reason 2 1-300 S
Reason 223 1-353 signaling link occupancy
Reason 251 1-357 Estimating 1-445
Reason 26 1-305 softkey trouble
Reason 266 1-362 troubleshooting 1-147
Reason 267 1-366 SuperNode cabling
Reason 27 1-310 2x5 AMP connectors
Reason 279 1-370
Assembling 1-37
Reason 280 1-374
Reason 46 1-314
Reason 51 1-319 T
Reason 56 1-323 T1 trunks
Reason 78 1-327 Correcting
loopback receive-level trouble 1-213
NTEX26AA paddleboard supervision trouble 1-233
Activate 1-14 transmission-level trouble 1-248
loopback on an LIU7 throttling logs mechanism
Activate 1-8 Activating 1-27
Activating 1-2 transmission test trunk trouble
Correcting 1-238
trouble locating
M Clearing trouble on the SCAI link 1-142
metallic test access trouble Determine the location of the trouble 1-270
Correcting 1-186
trouble locating and clearing
metallic test unit trouble
Can't be called 1-53
Correcting 1-190 Can't call out 1-89
Digital test access 1-289, 1-295
N E911 LDT and Line/ACD PSAP complaint
NTEX26AA paddle board 1-410
loopback E911 LDT PSAP complaint 1-416
Activate 1-14 E911 LDT PSAP Operator Complaint 1-
424
P E911 Line and ACD PSAP complaint 1-430
PCM level meter card trouble trouble location
Correcting 1-207 determining 1-277

411-3001-544 Standard 14.02 September 2005

 Index A-3
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

trunks, ISDN PRI

determine state 1-284

V
VPU
Downloading software to 1-394

X
XLIU
Downloading software to 1-398

Wireless Networks Base/Telecom Trouble Locating and Clearing Procedures Volume 1 of 2 CSP18
A-4 Index
Nortel Networks Confidential Copyright © 1996-2005 Nortel Networks

411-3001-544 Standard 14.02 September 2005

test
Family Product Manual Contacts Copyright Confidentiality Legal

Wireless Networks
Base/Telecom
Trouble Locating and Clearing Procedures Volume 1 of 2

To order documentation from Nortel Networks Global Wireless Knowledge Services, call
(1) (877) 662-5669

To report a problem in this document, call

(1) (877) 662-5669
or send e-mail from the Nortel Networks Customer Training & Documentation World Wide Web site at
http://www.nortel.com/td

Copyright © 1996-2005 Nortel Networks, All Rights Reserved

NORTEL NETWORKS CONFIDENTIAL

The information contained herein is the property of Nortel Networks and is strictly confidential. Except as expressly authorized in
writing by Nortel Networks, the holder shall keep all information contained herein confidential, shall disclose it only to its
employees with a need to know, and shall protect it, in whole or in part, from disclosure and dissemination to third parties with the
same degree of care it uses to protect its own confidential information, but with no less than reasonable care. Except as expressly
authorized in writing by Nortel Networks, the holder is granted no rights to use the information contained herein.

Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as
progress in engineering and manufacturing may warrant.

* Nortel Networks, the Nortel Networks logo, the Globemark, and Unified Networks are trademarks of Nortel Networks.
Trademarks are acknowledged with an asterisk (*) at their first appearance in the document.
Document number: 411-3001-544
Product release: CSP18
Document version: Standard 14.02
Date: September 2005
Originated in the United States of America/Canada