o m e to

WeSlctate Swim
the program

Visit our website:

www.stateswim.com.au
1
 Welcome to
State Swim
Thank you for choosing State Swim.
We know that the opportunity you are providing your family by enrolling at a State
Swim swimming school will be some of the most rewarding times for both parents
and swimmers.
The ability to swim well is an asset for life and one that will give safety and pleasure to
your family throughout their lives.
This booklet has been designed to give a comprehensive overview of the STATE SWIM
SYSTEM, a system that has developed over a forty year period and whose philosophies
are directed at making learning to swim fun and rewarding for both parents and
swimmers alike. Our program is made of logical progressions that continuously
challenge and reward swimmers through strengthening skills already learnt whilst
introducing new and more challenging skills.
Please keep this booklet handy, as your child progresses from being a STATE SWIM
waterbaby or nervous toddler to early school age beginners to accomplished swimmer
you will be able to refer to the program and the skills your child is striving to achieve
as they progress through our unique program.
If you have any queries at any time please do not hesitate to speak to one of our
Customer Service team or our ‘on deck’ Supervisors, they are here to make sure your
experience with State Swim is a long and happy one.
State Swim encourages customer feedback, both positive and where we can improve.
If you wish to provide any feedback you can do so via our website:
www.stateswim.com.au
The State Swim system has a three phase curriculum to guarantee that every
pupil receives the best aquatic education that there is and that
they can progress at a pace that suits their individual needs. This
booklet details all of these stages as well as providing valuable
information regarding your State Swim experience.
We thank you for entrusting your family to State Swim and
we know that they will enjoy the experience and remember
it as a wonderful part of growing up.

Christian Urry
Christian Urry
Managing Director
2
 m ’s
State Swi
GOAL
Swimming - an
“That every Australian child asset for life
should be able to swim 400
metres of Freestyle non-stop
by the time they leave
primary school.”
Contents 3
te S w im ’s Goal 4
Sta
si o n S ta tement 4
Ultimately, we believe the M is

SWIMMING P h il o so p h y 5
best way for your children S k il ls V id e o s 6
to have water safety is

-AN ASSET
O u r T e a m 7
s
through being a strong, Our Facilitie 8
line Zone
Member On 10
confident swimmer. Our System
11

FOR LIFE! a te s and Merits 12

Certific
wchart
Program Flo 14
‘n ’ P la y Program 15
Swim
G o ld ’ P ro gram 16
‘400 Program
h & S p o rt 17
Healt
“Learning to Othe r

P ro g ra m s 18
19
swim is FUN!” FAQ ’s
C u st o m e r Referral 21
New
n t O p ti ons
Paym e y 22
Tayha - aged 6 ss o n ‘M a k e Up’ Polic 23
Le
p o rt a n t In formation
Im
 State Swim’s
Philosophy
Mission
Statement
State Swim, founded by former Australian
National Swimming Coach and educator David
Urry, have been providing aquatic education
to young Australians for over 40 years.
Over this time we have developed a strong
philosophy on how children best learn the
“To promote swimming skills required to make them strong, safe and
as a lifetime activity for confident in the water.

health and safety, by Our four decades of experience have shown

that children learn through a combination of
providing tuition in a reviewing previously learned skills to ensure
professional, effective that they form a habit whilst also introducing
new skills to keep the swimmer challenged,
and friendly environment, motivated and constantly learning. Our
program is designed around this philosophy
and to pursue excellence ensuring that children strengthen previously
and leadership in quality learnt skills to ensure that when they move
on to more challenging skills, they do not lose
and service.” that base.

“A swimming system
designed for all
skill levels”.
4
Learning to swim is like building a house, if the foundations are not strong, the end
product will not be strong. We take this attitude towards all that we do. If a young child
is not comfortable with a current skill then there is little point in introducing them to the
next, more advanced skill. For example, if a child is struggling with their basic breathing
technique, why complicate things by introducing the next, more complex progression.

Electronic Visual Aids

The State Swim program breaks down
all of the important building blocks
of learning to swim and presents
them in bite size pieces for our
children to develop and master. We
have introduced the use of electronic
devices such as tablets to enhance
the education process. The short skills
videos give additional perspective for
visual cueing. At State Swim we are
always seeking the best way to produce
strong, safe, confident swimmers.

“Cool...just got my
SHARKS certificate”.
Dylan - aged 6
5
 State Swim
OUR team

Undoubtedly our best asset and our main

strength is our team of dedicated Instructors,
Above all else though,
Coaches, Supervisors, Customer Service, Hygiene they are fully trained in
and Maintenance and Management people.
Over the years we have developed a strategy of
the State Swim System,
attracting dedicated team members who love which enables your child
working with children and will give their best
attention in teaching your children to swim. to learn to swim in a
Our team are all fully qualified to deliver in the methodical and logical
area in which they are working. All our Instructors
hold a Nationally recognised Aquatic Education
way, ensuring they will
(Teaching) qualification and many of our develop their skills more
management staff are qualified to deliver these
nationally recognised training packages. quickly at State Swim.
All of our staff are also first aid trained and have
Our Customer Service and Supervising
the necessary clearances to work with children.
team are always there to assist you with any
queries you may have about your children’s
progress. Our reporting systems assist us in
ensuring that your child is progressing at an
appropriate rate and that they are recognized
regularly for their efforts through the awarding
of various certificates.
State Swim Swimming Schools also have
the support of an administration office that
ensures that all details of our business are
constantly being improved. Be it the most
up to date software for our lesson booking
system to ensuring that we are conducting
‘Best Practice’ methods in delivering our
Aquatic Education Program, you can be sure
that at State Swim your family will be getting
the very best.
Our team look forward to making your State
Swim experience an enjoyable one whilst your
family learn the important skills of learning to
swim – an asset for life.

6
 One of our major benefits over large recreation
centres is that when your child is having their
swimming lesson at State Swim, there are no
other activities going on around them. This
allows them to concentrate on the important job
at hand instead of wondering when they can get
to the waterslide or play pool!!
Our facilities are either purpose built for our
requirements, or in the case of existing centres,

State Swim they have been modified to suit our needs.

Nevertheless, all of our centres are designed to
create the optimal learning environment.
Facilities All of our pools are heated to 32 degrees
and include full changeroom and shower
facilities and a swim shop, where you can
purchase bathers and other swimming
accessories. We also have plenty of on site
To be able to provide you parking making access to our centres safe and
easy. Many of our facilities include a viewing
with aquatic education room, meaning you can view your child’s
swimming lessons in airconditioned comfort
of the highest quality, we whilst enjoying a cup of coffee.
need to provide it in an Our facilities are fitted with the most up to
date filtration and water treatment plants and
environment that is clean, are operated by trained professional pool plant
comfortable and conducive operators whose job is to ensure that our water
is always of the highest quality and presentation.
to learning. Most State Swim schools are equipped with
state of the art and environmentally friendly
water purification systems that results in fresher
and cleaner water without the overpowering
smell of chlorine. This modern water treatment
technology includes an Ultra Violet (UV) light
system which significantly reduces the amount
of chlorine used. The benefits for the swimmer
include:
• Gentle on children’s skin, and in
particular babies
• No more sore and red eyes after swimming
• Little or no skin irritation, particularly
those who suffer from eczema
• Better environment for asthmatics
Call in to see one of our facilities, our team
would be happy to show you around and show
you the benefits of learning to swim at a State
Swim Swimming School.

7
 s
k y o u r progres
Trac
y o u r p rogress
Share
u r p hotos
Upload
y o
t s & c e rtificates
r i
n l o a d your me
Dow
h s k i l l s videos
Watc

8
 is a safe, fun and
educational online zone for
you and your children to take an interest in their
achievements and follow their swimming progress.

Navigating your way around:

Track your progress - Track your progress throughout

all of the State Swim levels. You can download and print
Merit Awards and Certificates and find out what is required
in the next level. For Health and Sport members, you can see
your Personal Best Times along with your Personal Best count.

Share your Progress - Email your friends and

relatives so they can see your photos and all the levels
that you have completed.

Upload your photos - Upload swimming photo’s of

yourself and the first four can be emailed out using the
‘Share My Progress’ function.

Download your merits & certificates - All your

certificates and merits you achieve can now be downloaded
from My Swim Zone.

Watch skills videos - State Swim have produced

many videos detailing specific skills to assist with achieving
correct technique.

Check out

now at...
myswimzone.stateswim.com.au
9
 State Swim CERTIFICATES
and merit awards T

State Swim - OUR SYSTEM

The State Swim System comprises three stages; they are:
• The State Swim ‘Swim n Play’ Program (6 Months – 4 Yrs of Age)
• The State Swim ‘400 Gold’ Program (4 Yrs +)
T
• The State Swim ‘Health and Sport’ Program (Squad Coaching Program) ‘

On the following pages you will see When your children learn to swim at
further details of the above programs. It is State Swim, you can be comfortable
important to note that they are three very with the knowledge that your child will
different programs, focusing on different not only learn to swim, but they will
outcomes. The State Swim ‘Swim n Play’ learn to swim well in a logical and
program is all about being introduced to systematic way.
the joy of swimming. It is a deepwater
survival skill program aimed at making On the following page is a flow chart
our youngest children safe in the water. detailing the State Swim System, which
The State Swim ‘400 Gold’ program is summarises the stages of learning. More
all about teaching the four competitive extensive descriptions of these stages
strokes of swimming with a continuation are detailed on the State Swim website
of basic survival skills, and the State www.stateswim.com.au
Swim ‘Health and Sport’ program is about
encouraging graduates of the ‘400 Gold’
program to experience a form of squad
training and experiencing swimming The State Swim
‘Swim n Play’ Program
as a sport.
CeRtiFiCate
State Swim
State Swim will provide you and your waterbabies
The State Swim STA
family with extremely well trained ‘Swim n Play’ Progra A
instructors, who undergo regular and m
this is to certify that

age P
CERTIFICATE

intensive refresher training procedures to STATE SWIM

Kindergarte
Has shown competence with
water Familiarisation Skills
n
T

ensure that they are always performing and is now eligible to join the state swim Kindergarten Class

at their best. To ensure that our high

supervisor Date

this is to certify
that

standards are maintained we have senior Has shown compe

age

lesson supervisors on the pool deck who

tence with
Water Survival Skill
and is now eligible
s
to
or torpedoes Class join the state swim glides

are there to assist our instructors and are supervisor

also available for you to speak with about

Date

Learning to swim weLL

your child’s progress at any time.

“an asset for Life”

Learning to
swim weLL
“an asset for
Life”

10
 The State Swim
‘Swim n Play’ Program The St
The State Swim ‘Swim
‘400 Gold’ Program

MERIT AWARD
e Swim
STATE SWIM

The Statold’ Program Waterbabies

CERTIFICATE
STATE S

‘400 G
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CERTIFI STATE SWIM
100 Bronze The State Swim age
Wat

STATE SW The State Swim ‘Swim n Play’ Program

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Congratulations on
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MERIT AWARD
this is to certify that unaided Congratulation
STATE SWIM
Kindergarten
Freefall
age
STATE SWIM
Kindergarten
signed

The State Swim

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ify that style

Has swum in state swim
signed
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this is

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kicking Breaststroke arms

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MERIT A
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CERTIFICAT

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11
 SWIM ‘n’ PLAY ‘400 gold’ PROGRAM
Age 4 yrs and above
PROGRAM
Age 6 months - 4 yrs

WATERBABIES GLIDES
1: 6 - 18 months • Maximum of 4 pupils
2: 18 - 30 months per class
• Parent and Child class • Immersion skills
(Maximum of 10 Parents and • Basic Freestyle and
Swimmers in each class) Backstroke kicking
Class Duration: 30 minutes Class Duration: 30 minutes

KINDERGARTEN TORPEDOES
• 2 ½ - 4 years old • Maximum of 4 pupils
per class
• Deep water survival skills
and skill development • Develop Freestyle and
Backstroke kicking
• Instructor and Child class
(Maximum of 4 pupils in each class) • Develop Torpedo
Class Duration: 30 minutes • Develop Body Position
Class Duration: 30 minutes

MARLINS

The
• Maximum of 4 pupils
per class

i m
• Commence Freestyle arm stroking

S t a t e S w • Commence Backstroke arm stroking

Class Duration: 30 minutes

Programs
DOLPHINS
• Maximum of 4 pupils
per class
• Introduction to breathing techniques
• Backstroke development
Class Duration: 30 minutes

12
 Health & Sport
Program
(Squad Training Program)

SHARKS TEAM BRONZE

• Maximum of 5 pupils • Introduction to training techniques
per class
• Stroke development
• Intro to deep water
• Speed and endurance work
• Develop Freestyle and Backstroke
• Interschool competitions
technique
Class Duration: 60 minutes
• Introduce Survival Backstroke kick
Class Duration: 30 minutes

100 BRONZE TEAM SILVER

• Maximum of 5 pupils • Intermediate training
per class techniques
• Develop advanced techniques • Swimming for health and fitness
• Introduction to Breaststroke arms • Swimming as a sport
• Complete 100m Freestyle swim • Interschool competitions
Class Duration: 30 minutes Class Duration: 90 minutes

200 SILVER TEAM GOLD

• Maximum of 6 pupils • Advanced training
per class techniques
• Bilateral breathing in Freestyle • Sprint swimming skills
• Advanced Breaststroke development • Advanced skill development in all
• Develop space sharing skills strokes, starts and turns
• Complete 200m Freestyle swim • Interschool competitions
Class Duration: 45 minutes Class Duration: 90 minutes

400 gold
• Maximum of 8 pupils
per class
• Use of full lane
• Advanced Freestyle development
• Freestyle turns
• Develop Butterfly skills
• Complete 400m Freestyle swim
Class Duration: 45 minutes

13
 State Swim
SWIM ‘n’ PLAY
PROGRAM

The State Swim ‘Swim n Play’ program has been specially designed for children
aged 6 months to 4 years of age. It is an aged based infant and toddler program
designed to introduce the child to the aquatic environment and develop water
familiarisation skills whilst respecting the water. Children under 2 ½ years will
start in the Waterbabies class with their parent or guardian in the water with
them. Once the child is over 2 ½ years, they are ready to join the Kindergarten
class and their parent is no longer required to enter the water.

WATERBABIES KINDERGARTEN
(Parent and child class) Maximum of 4 pupils – 30
Maximum of 10 pupils – 30 minutes
minutes Recommended age 2½ years – 4 years
(Classes are separated into two groups This is a wonderful class in which to start
depending on age – young children as the focus is on having an
Class 1 – 6 months to 18 months enjoyable time while becoming safe and strong
Class 2 – 18 months to 2½ years) in the water. The parent is not required to be
in the water.
This class is the ideal opportunity to introduce
your baby to the aquatic environment through Pupils will have:-
the use of rhymes and activities. Such skills • Water Survival Skills
as submerging, floating and the promotion of
Graduates from the Kindergarten class are
movement through water are developed.
ready to enter The State Swim ‘400 Gold’
The Waterbabies class is a great opportunity Program!
for your baby to interact with other babies of Certificates available
a similar age. It also offers a great opportunity im
The State SwProgram
‘Swim n Play’
for new parents to bond with their baby and to The State
CERTIFICATE

‘Swim n PlaSwim
y’ Program
meet other families with similar aged children. State Sw
im
STATE SWIM
Kindergarten
CeRtiFiCa

waterbabi
As the Waterbabies class is the introduction es this is to certify
that
age

to the State Swim System, it is a requirement

this is to certify
that nce with
Has shown compete
Skills
Water Survival the state swim glides
to join
and is now eligible

that either or both parents or guardians log

age
Class
Has shown
competence or torpedoes
water Fam with Date

iliarisation
Skills
supervisor
and is now
eligible to
join the state

onto My Swim Zone and view our informative

swim Kinder
garten Class
supervisor

Date

‘Waterbabies Talk’ which will educate parents

te

about what to expect from the class. Learning to

swim weLL
“an asset for
Life”

Learning
to swim
“an asset weLL
for Life”

14
 State Swim
‘400 gold’ Health
PROGRAM & Sport

The State Swim ‘400 Gold’ program is for

children from 4 years of age and over and is a
skills based program, meaning that your child
will progress from one stage to the next as certain
skill requirements are met. This program caters
for graduates from the State Swim ‘Swim n Play’
program and for students new to our program, and
is suitable for the complete beginner through to
the more experienced swimmer.

The State Swim ‘400 Gold’ program’s eight stages

will take your swimmer step by step through the
important skills of swimming and all graduates
will be able to demonstrate competence in all four
competitive strokes as well as some deep water
survival skills. As the name suggests, graduates
of the State Swim ‘400 Gold’ program will be
able to swim 400 metres of Freestyle non stop
with correct breathing and technique in a relaxed
and rhythmical Freestyle. On completion of the
program, the graduate can be considered a strong,
safe and confident swimmer and is ready to enter
the Health and Sport program.

Learning the
important skills
of swimming
15
 State Swim
HEALTH & SPORT
PROGRAM

Once your child has graduated from the State Carnivals

Swim ‘400 Gold’ program we encourage them
Interschool Carnivals are held to
to spend some time in the Health and Sport encourage swimmers to participate in
Program developing their strength, speed and a team environment swimming against
endurance. In this team training, they will other State Swim swimming schools.
experience more intensive training and stroke
development across our three levels; Team Super Swims
Bronze, Team Silver and Team Gold. We also Children are also encouraged to challenge
hold regular time trials and coaching clinics their own personal best times at regular
which your child can also be involved in. monthly ‘Super Swims’
The Health and Sport program will introduce Even if your child just wants to continue
your child to involvement in swimming as a enjoying their swimming and to keep fit,
sport, and many of our swimmers go on to join then the State Swim ‘Health and Sport’
their local swimming club and become involved program is the place to be.
in competitive swimming, some even go on to
represent their state or even their country. We encourage all of our swimmers to experience
some time in the ‘Health and Sport’ program.

SWIMVAC conducted during

ise d SW IM VA C program which is
State Swim offer
a special swimmers.
an d is op en to new and existing
riods
school holiday pe vance,
taken weeks in ad
Si nce bookings are in th e Swim Vac
benefit to those position
It is of particular in order to hold a ust pa y with in 48 hours
m
children who: program, customers feit their place.
of m ak ing their booking or for
a
ently promoted to ending for the
• Have been rec uld like to fast ilies, if they are att
wo M an y fam make-up
new class an d ek, apply unused
their skills en tire SwimVac we les so ns . (se e page
track for their
lessons to book in so ns)
t Make Up les
• May be having
difficulties in 22 for details abou
t be
their current class
or sta gnan , SwimVac must
s. Du e to limited spaces we ek , ho we ve r if
in their progres entire
pre-booked for the e session, we can check
d ca n on ly m ake on
• Are new to St
ate Swim an yo u the lesson time
joinin g ou r av ail ab ility the day prior to
are considering that you would lik
e.
16 regular program.
 State Swim
OTHER PROGRAMS
LAP SWIMMING REFERRAL PROGRAM
Lap swimming is a great way to keep fit We want all Australian children to have the
and each centre has specific times set experience you have given your children.
aside. Times and programs are available If you have a friend or family member who
at reception. may be interested in having their children
taught to swim, cut out and complete
Adults the Referral Coupon on page 19 of this
It’s never too late to learn to swim or to booklet and pass it on to your friend. On
correct your stroke. Adult classes are designed presentation of the coupon at any one of
for adults only, in a ‘no pressure’ environment our swimming schools your friend or family
where you will learn at your own pace. Times member will receive ONE FREE LESSON.
and programs are available at reception. As thanks for the introduction you will also
Available at selected schools. receive ONE FREE LESSON for your child.
The more people you refer – the more
AQUAROBICS FREE LESSONS you will receive.
There is an alternative to gyms and high
impact sports, Aquarobics. Aquarobics is a
IN TERM SWIMMING
low impact, high result, fun group training State Swim Systems can provide an
sessions that you can participate in regardless In Term Swimming Program for the local
of your current fitness level. The classes are schools in your community and is designed
held in the comfort of our indoor heated pools. to fit in with the Department of Education
Times and programs are available at reception. swimming curriculum. For more information
Available at selected schools. please visit our website at www.stateswim.
com.au or contact your local State Swim
Swimming School.

SWIMMING IN WINTER
During the colder months, you may think that swimming is off
the list of children’s activities however winter is a great time to
get into the pool and develop skills in time for summer.
The benefits of swimming in winter at State Swim
• Maintain strength and fitness, ready for the START of summer
• Heated environment both in and out of the water
• Great chance to refine skills
• You won’t get rained on – athlete or parent!
• Continual practice of a skill will embed it as a lifelong asset
• Better for asthmatics than dry, cold outside air 17
 State Swim
FAQ’s

Q How long will it take for my child to learn to swim?

This really depends on your expectation of ‘learning to swim’. At State Swim

A we believe a child has not learnt to swim until they can swim 400 metres of
Freestyle in a correct rhythmical style, and that a child should achieve this
before they leave primary school.
Our program is designed to take children from being a complete beginner
through to this stage.

Q Are your Pools indoor and heated?

Yes they are, all of our swimming schools are indoor modern facilities
A and we heat our water to 32 degrees Celsius to ensure optimal learning
conditions for all swimmers. See page 7 for more information.

Q Do your swimming lesson programs run by the term?

Our programs run all year round, we believe for a child to achieve results
A they should be enrolled in our program on a regular basis. Most children
will swim with us once per week and our grading system allows for our
supervisory staff to monitor your child’s progress and promote to the next
level as soon as they have achieved the goals for the class in which they
are in. See page 21 for more information.

Q Do you award certificates?

Yes we do. We believe in recognition of the child’s efforts and we have

A a full series of Merit Awards and Class Graduation Certificates. We also
recommend that whenever your child does receive a certificate or Merit
Award that you congratulate them and make them feel special for their
achievement as this will help in further developing their confidence.
See page 10 for more information.

Q What do I do if my child is sick and unable to attend their scheduled lesson?

In the event of a missed lesson we ask that you contact us via phone,
A email or SMS to advise us of your absence. As long as this is done prior to
the booked lesson we will credit you with a makeup lesson which can be
used as an EXTRA lesson or during our school holiday SWIMVAC program.
See page 22 for more information.

To view more FAQ’s visit our website www.stateswim.com.au

18
 NEW CUSTOMER REFERRAL
By presenting this form you will receive a full price class deducted
from your fees, whilst the person who referred you will also receive
a full price class deducted from their fees.
For information concerning lesson bookings and
times please call your local State Swim School

NEW CUSTOMER

Name of new customer:

Address:

Post Code:

Phone:

This voucher can not be used in conjunction with

any other offer or be redeemed as cash.

NEW CUSTOMER

Name of new customer:

Address:

Post Code:

Phone:

This voucher can not be used in conjunction with

19
any other offer or be redeemed as cash.
 EXISTING CUSTOMER REFERRAL
By presenting this form you will receive a full price class deducted
from your fees, whilst the person you are referring will also receive
a full price class deducted from their fees.
For information concerning lesson bookings and
times please call your local State Swim School

existing CUSTOMER

Name of Swimmer:

State Swim School currently enrolled in:

Class currently swimming in:

Day: Time:

This voucher can not be used in conjunction with

any other offer or be redeemed as cash.

existing CUSTOMER

Name of Swimmer:

State Swim School currently enrolled in:

Class currently swimming in:

Day: Time:

This voucher can not be used in conjunction with

20 any other offer or be redeemed as cash.
 State Swim
PAYMENT Options
At State Swim our philosophy is that we believe swimming is
a lifelong skill that is acquired through continuous and regular
practice. As such we believe that the best way for a child to learn
swimming is in a continuous rather than a term based program.
When you book a permanent lesson time State Swim offer a
monthly payment option which is collected in the first week of
every month.

Casual lessons Direct Debit

For those who would like to try our program To make it even easier to pay, State Swim
or would like to do an additional class during offer a direct debit from either your nominated
the week we also offer lessons on a casual Bank account or Credit Card. Please ask our
basis. Payment is required, you cannot book a customer service team for further information
permanent timeslot when paying casually and on this.
bookings can only be taken 48hrs in advance.
Please note that payment is required at the FAMILY DISCOUNTS
time of booking.
We believe it is important that our program
WHAT HAPPENS IF WE continues to be affordable for larger families
and have introduced the following Family
ARE GOING AWAY AND I Discount policy.
DON’T WANT TO LOSE MY
PERMANENT lesson time? Ist 2nd 3rd 4th+
Swimmer Swimmer Swimmer Swimmer
If you are going away and don’t want to normal normal 50% FREE
lose your lesson time all you need to do is cost cost discount
pay for the month and for each lesson that
you miss we will credit a make-up lesson. Discounts apply to the class of lesser value.
These are valid for 3 months and can be
used as an extra lesson or during our State Swim offers Direct Debit, credit card,
swimvac program throughout all school cheque or cash as forms of payment.
holidays. Conditions apply, see page 22.

ker promotion
Bumper stic
cky family from
im
each State Sw s
onth
e lu am
Every month on ol will be chosen to receive splay
Sc ho pl y di
Swimming To enter sim
le ss on s for one child. yo ur ca r!
free r on
bumper sticke
the State Swim

21
 Make up
Policy

Every now and then you may find that you are unable
to attend a lesson for whatever reason. So long as
you let us know by phone, SMS or email and prior to
your lesson that you won’t be there, we will give you
a make up lesson that you can use on another day.
SMS details for your State Swim Swimming School are
available at reception and on the website.
A make up lesson can be used as an extra lesson in any month that you have already booked in
and are valid for 3 months. We understand that some things are out of your control and we do
not want to penalise our families for missing a lesson here and there. The make up lessons are
a great way to ‘make up’ for a missed lesson and ensure continuity of your child’s education!
Of course you will need to book in to do your make up lesson and it will depend on what times
are available. If you book in for a make up lesson and do not attend with out informing us
prior, then that make up lesson will be forfeited.
Please note, make up lessons do not apply to adult classes and may not be used as a ‘fee
adjustment’ in your regular monthly payment.
Important facts about Make Up lessons:
• You must inform us PRIOR to a lesson that you are unable to attend to receive your make
up lesson
• Booking and not attending a makeup lesson will forfeit the makeup lesson
• Makeups are valid for 3 months
• Must be used in a month that you have a current
permanent booking
• Cannot be used to adjust fees
• Are not applicable to adult classes or casual
users of State Swim Swimming Schools
• Can be used to pay for SWIMVAC, however they
cannot be attained from missed SWIMVAC lessons

22
 State Swim
important
informAtion

Some important information each time you visit your

State Swim Centre
• Please aim to arrive 10 minutes prior to the start of your class and see the customer
service team prior to entering pool deck each time you attend. This will ensure we can
attend to all customers as quickly as possible and in the event of an emergency be able to
do an accurate head count.
• Please bring along your own goggles and if required flippers. Due to health regulations we
are unable to provide goggles or flippers for children to borrow.
• For children who are not toilet trained, it is required that they wear a swimmer nappy.
If they are toilet trained we encourage you to take them to the toilet prior to the start of
the class.
• Your State Swim swipe cards assist us in processing you quickly and easily through our
reception area. With a large number of people coming through the centre during each
session it would assist us greatly if you could have your card ready when you arrive.
• Due to the cost of the swipe cards there is a $5.00 replacement fee if your card is lost or
misplaced.
• We understand that watching your child swim is a great experience and one that you
may wish to photograph or video. In this instance please speak with the supervisor for
permission prior to taking the photo or video and that you only capture your child.
In addition to this please understand other customers sensitivity with regards to video
and that your request to video may not be allowed if any other customers in the water
express concern.

23
www.stateswim.com.au