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9 Essential Skills of A Healthcare Quality Improvement Leader

Julie Kliger led a collaborative that reduced sepsis mortality by over 50% through quality improvement efforts. She identifies 9 essential skills for healthcare quality improvement leaders, including setting a common vision and goals, communicating effectively, fostering teamwork and collaboration, addressing resistance to change, measuring and monitoring progress, recognizing accomplishments, encouraging continuous learning and innovation, role modeling high standards, and sustaining efforts over time.

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32 views1 page

9 Essential Skills of A Healthcare Quality Improvement Leader

Julie Kliger led a collaborative that reduced sepsis mortality by over 50% through quality improvement efforts. She identifies 9 essential skills for healthcare quality improvement leaders, including setting a common vision and goals, communicating effectively, fostering teamwork and collaboration, addressing resistance to change, measuring and monitoring progress, recognizing accomplishments, encouraging continuous learning and innovation, role modeling high standards, and sustaining efforts over time.

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fidodido2000
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We take content rights seriously. If you suspect this is your content, claim it here.
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9 Essential Skills of a Healthcare Quality Improvement

Leader
July 22, 2013 | Print | Email
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"Moving off of the status quo takes leaders who can inspire others to take action," says Julie Kliger, MPA, BSN, RN,
founder and principal of The Altos Group. This statement is not a simple adage; it is a lesson learned from direct
experience. From 2008 to 2010, Ms. Kliger led a nine-hospital collaborative that reduced sepsis mortality by more
than 50 percent, a study featured on the Agency for Healthcare Research and Quality's Innovations Exchange.

"Even when the level of 'pain' (e.g., high levels of sepsis mortality, long wait times to see
specialists) is high in an organization, people do not intuitively know how to organize to create change and implement
improvements," she says. Here, she shares nine critical leadership behaviors exhibited by individuals and
organizations committed to healthcare quality improvement, developed by The Altos Group.
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1. Setting a vision and goals. "Leaders need to understand the importance of setting a common vision and cluster
of goals that all key stakeholders can embrace — and be held accountable for," she says.

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