TRAINING REPORT

ON

MARRIOTT SUITES PUNE

27th NOVEMBER 2017 TO 23rd MARCH 2018

Submitted by

NANDINI

In partial fulfillment of ward of

Bachelor of Science Degree in Hospitality Studies

INSTITUTE OF HOTEL MANAGEMENT, HAJIPUR

2017-2018

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 ACKNOWLEDGEMENT

I, Nandini wish to convey my thanks and gratitude to the following everyone who
have helped me in making my Training report.

I take this opportunity to thank to senior faculty Mr. Kalyan Mukherjee. My

training coordinator , for placing me for industrial training and his continuous
support in preparing this report.

My special thanks to training manager Mr. Angad Sathe for his guidance and
support throughout my Industrial Training.

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MARRIOTT SUITES PUNE

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 INDEX

SR NO TOPIC PAGE
NO

1 OBJECTIVE OF TRAINING

2 INTRODUCTION TO MARRIOTT
GROUP

3 INTRODUCTION TO PUNE

4 INTRODUCTION TO MARRIOTT
SUITES PUNE

5 INTRODUCTION TO FRONTOFFICE

6 INTRODUCTION TO HOUSEKEEPING

7 INTRODUCTION TO F&B SERVICE

8 INTRODUCTION TO KITCHEN

9 LEARNING OUTCOME

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 OBJECTIVE OF TRAINING

This training is object oriented work, which can be summarized as follows:

 To encourage and promote self learning.

 To observe and compare the theory taught in college and the practical
working in the hotel.

 To improve inter-personal skills.

 To understand the operation of the hotel.

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 INTRODUCTION TO MARRIOTT GROUP

Marriott International, Inc. (NASDAQ: MAR) is an

American multinational diversified hospitality company that manages and
franchises a broad portfolio of hotels and related lodging facilities. Founded by J.
Willard Marriott, the company is now led by his son, Executive Chairman Bill
Marriott, and President and Chief Executive Officer Arne Sorenson.

Marriott International is headquartered in Bethesda, Maryland, in the Washington,

DC metropolitan area. It has more than 6,000 properties in 122 countries and
territories around the world over 1.2 million rooms (as of September 2017), and
additional 195,000 rooms in the development pipeline. In 2017, Marriott was
ranked #33 on Fortune's "100 Best Companies to Work For" list, its twentieth
appearance on the list.

FOUNDERS OF MARRIOTT

J. Willard Marriott

In 1927, J. Willard Marriott opened the nine-stool root beer stand that grew into the
Hot Shoppes Restaurant chain and evolved into today’s Marriott International hotel
company. For the next 58 years, he built the Marriott brand on a foundation of
guiding principles that remain embedded in the company’s culture today

Alice Sheets Marriott

Alice Sheets was J. Willard Marriott’s essential partner in both life and business.
She had a hands-on role in helping the Marriott company grow, and her volunteer
spirit is celebrated each year through the Alice S. Marriott Award for Community
Service.

Bill Marriott

Raised in the family business, J.W. “Bill” Marriott, Jr. developed an early passion
for hospitality. In his more than 50 years at the company’s helm, he built Marriott

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into a global lodging company with more than 4,300 properties in more than 80
countries.

HISTORY

Founding and early years

Marriott was founded by John Willard Marriott in 1927 when he and his
wife, Alice Sheets Marriott, opened a root beer stand in Washington, D.C. As
a Mormon missionary in the humid summers in Washington, D.C, Marriott was
convinced that what residents of the city needed was a place to get a cool drink.
[10]
The Marriotts later expanded their enterprise into a chain of Hot Shoppes
restaurants and the company went public in 1953 as Hot Shoppes, Inc.

The company opened its first hotel, the Twin Bridges Marriott Motor Hotel,
in Arlington, Virginia, in 1957. Their second hotel, the Key Bridge Marriott in
the Rosslyn neighborhood of the same city, is Marriott International’s longest
continuously operating hotel, and celebrated its 50th anniversary in 2009. Their
son, J.W. (Bill) Marriott, Jr., led the company to spectacular worldwide growth
during his more than 50-year career. In March 2012, at age 80, he turned the CEO
responsibilities over to Arne Sorenson, while he assumed the title of Executive
Chairman.

Hot Shoppes, Inc. was renamed the Marriott Corporation in 1967.

The company opened two theme parks in 1976. One Marriott's Great America was
located outside Chicago, the other Marriott's Great America was located outside
San Francisco. Marriott sold both properties in 1984.

OPERATIONS

Marriott is the first hotel chain to serve food that is completely free of trans fats at
all of its North American properties.

The hotel is noted for providing copies of the Book of Mormon in addition to the
Holy Bible in its rooms

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 THE FIRST HOT SHOPPES RESTAURANT

INFORMATION ABOUT PUNE

Pune is the 8th largest metropolis in India. It is in the Indian state of Maharashtra.
The city is famous for the great Maratha king Shivaji Maharaj. The game
of badminton was invented there in the 19th century. It is also the birthplace of
spiritual teacher Meher Baba. Mula and Mutha are the two rivers that flow through
the city. It has also been referred to as the "Queen of the Deccan”, "Oxford of the
East", Detroit of India" by some. It has a major Information Technology (IT)
center. This city is managed by the Pune Municipal Council (PMC). Pune is a city
of knowledge and often known as the Oxford of the east. In Marathi, it is known
as Vidyeche maherghar which means, the hometown of education. Till 2015, the
population of Pune was 8,242,142.

The name Pune comes from the Sanskrit word - Puṇyanagara. It means "city
of virtue" Pune is known for its educational facilities, having more than hundred

8
educational institutes and nine universities. Pune has well-established glass, sugar
and metal forging industries since the 1950's. Pune is also known as the "Oxford of
the East."Pune was once the centre of power for the Maratha Empire. It is known
to have existed as a town since 847 AD. Pune was the first capital of Shivaji
Maharaj.

It is the cultural capital of Maharashtra. There are many historic places like
Shaniwar Wada, Lal Mahal and many museums like the Aga Khan Palace, Raja
Kelkar Museum, National War museum, etc.

The climate of Pune is suitable to reside in, hence a large number of people settle
here. Today, Pune has many complexes, shopping malls and multiplexes but I
would never forget places like Tulsi Baug, Kesari Wada, etc. There are many
research centers present in Pune.

Students not only from other cities and States come here to study, but international
students from various countries are also found here. There are many clubs for
different sports activities in this city. The main attraction of the city is the Ganesh
festival which is celebrated with great joy, this is because the people of this city are
co-operative..

SHANIWAR WADA

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LOCATION

The Shaniwar Wada is situated at the entrance of the old Pune city.

SURROUNDING AREAS OF INTEREST

Sinhgad Fort, Aga Khan Palace, Panshet Dam, Raja Kelkar Museum, Katrajsnake
Park, Pashan Lake, Sarasbag, Parvati Temple, Pataleshwar Caves, Laalmahal.

INFORMATION OF SHANIWAR WADA

Shaniwar Wada was built in 1736. The main entrance to this place is through iron
spiked gate. The main gate is also known as a symbol logo of the Pune. The
Shaniwar Wada was built by the “Peshwa”

AGA KHAN PALACE

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LOCATION
Ideally located amidst the centre of the city and 15 minutes from the airport,
Marriott Suites is strategically located close to the business and commercial
areas.

SURROUNDING AREAS OF INTEREST

Singhad Fort, Aga Khan Palace, Panshet Dam, Raja Kelkar Museum, Katrajsnake
Park, Pashan Lake, Sarasbag, Parvati Temple, Pataleshwar Caves, Laalmahal.
Palace is open from 9.00am to 5.00 pm. The Aga Khan Palace was built in 1969.

INFORMATION OF AGA KHAN PALACE

The Aga Khan Palace was built by Sultan Muhammad Shah Aga Khan III in Pune,
India. Built in 1892, it is one of the biggest landmarks in Indian history. The palace
was an act of charity by the Sultan who wanted to help the poor in the
neighbouring areas of Pune, who were drastically hit by famine.

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BUILDING OF PUNE UNIVERSITY

LOCATION
It is located at near to the Ganeshkhinda.

SURROUNDING AREAS OF INTEREST

Sinhgad Fort, Aga Khan Palace, Panshet Dam, Raja Kelkar Museum, Katrajsnake
Park, Pashan Lake, Sarasbag, Parvati Temple, Pataleshwar Caves, Laalmahal, Pune
central shopping mall, E Square multiplex theatre.

BUILDING OF PUNE UNIVERSITY

Pune university building at Ganeshkhind road was ones the official residence of the
governor of Mumbai residency during the fierce annual monsoon of the coasts. A
large building in the Italian gothic styles.

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SHREEMANT DAGDUSHETH HALWAI GANAPATI TEMPLE

LOCATION
Temple located in a market place, you can see the idol from main road.

INFORMATION OF SHREEMANT DAGDUSHETH HALWAI

GANAPATI TEMPLE
Shreemant Dagdusheth Halwai Ganapati Temple in Pune is dedicated to the Hindu
God Ganesh. The temple is popular in Maharashtra and is visited by thousands of
pilgrims every year. Devotees of the temple include celebrities and Chief Ministers
of Maharashtra who visit during the annual ten-day Ganeshotsav festival

BRAND WHICH COME UNDER MARRIOTT INTERNATIONAL

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Marriott operates 30 brands internationally

 LUXURY HOTELS
 Ritz- Carlton hotels
 St. Regis
 JW Marriott

 DISTINCTIVE LUXURY
 Bvlgari
 W hotels
 Edition Hotels

 PREMIUM HOTELS
 Marriott Hotels
 Sheraton
 Marriott vacation club
 Delta Hotels

 DISTINCTIVE PREMIUM
 Le Meridien
 Westin
 Renaissance Hotels
 Gaylord Hotels

 CLASSIC SELECT
 Courtyard Hotels
 Four Points
 SpringHill Suites
 Protea Hotels
 Fairfield Inn & Suites

 DISTINCTIVE SELECT
 AC Hotels
 Aloft Hotels
 Moxy Hotels

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  CLASSIC LONG STAY
 Marriott Executive apartments
 Residence Inn
 TownePlace Suites

 DISTINCTIVE LONG STAY

 Element Hotels

Classic Luxury
The Ritz-Carlton

Legendary service creates experiences so exceptional our guests can return simply
by closing their eyes.

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JW Marriott

Enriching experiences thoughtfully crafted by associates who truly love what they
do.

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Distinctive Luxury

The Luxury Collection

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A curated ensemble of the world's most iconic hotels that truly define their
destinations

BULGARI

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Timeless glamour, unique design, flawless service and the most pristine global
locations.

W Hotels
An iconic lifestyle brand that boldly colors outside the lines of luxury.

Classic Premium

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Marriott Hotels
Provides sophisticated spaces and experiences that keep the mind balanced, sharp
and inspired.

Delta Hotels
When you focus on the details that truly matter, you can make them perfect.

Distinctive Premium

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Le MERIDIEN

Unlocking the destination with chic design and cuisine curated for the curious,
creative traveler.

Renaissance Hotels
Fuel your imagination and excite your senses with unexpected experiences that go
beyond the conventions of business travel.

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Classic Select

Courtyard Hotels

Enabling ambitious travelers to succeed through an environment that inspires

creativity and fosters connections.

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Fairfield Inn & Suites
Inviting spaces and our 100% Guarantee deliver a stress-free stay at a great value.

Distinctive Select

AC Hotels

AC Hotels is modern design for modern business. It’s a new way to hotel.

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Moxy Hotels

With cozy rooms and social spaces, Moxy offers a fun experience at the right price.

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 INTRODUCTION TO MARRIOTT SUITES PUNE

Marriott International Inc has opened its newest property, the Marriott Suites in
Pune. With 199 suites located in what was earlier an Oakwood property, the
Marriott Suites provides a up-market accommodation for long-stay, business and
leisure travellers. One of the unique features of the new property is that it will
allow house pets.

Neeraj Govil, Marketing Vice-President, South Asia, Marriott International, said,

“The opening of Marriott Suites Pune takes our portfolio to 33 hotels in India.”

The hotel houses a fully equipped fitness centre, outdoor pool and a wellness
centre. Food and beverage section offer an interesting mix of local and
international cuisine, five senses - the all-day dining restaurant, the Bistro (Italian
& Mediterranean cuisine) and the Oak Lounge offering perfectly aged Cognacs
and Single Malts.

You can look forward to a comfortable, luxurious stay at Marriott Suites Pune.
You'll find hotel conveniently located in the upscale Koregaon Park neighborhood,
and offers fully furnished suites outfitted with every comfort you would expect

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from a luxury hotel. Each spacious suite features a full kitchen, a private balcony, a
washer and dryer, plush bedding and top-quality entertainment options, as well as a
well-lit, ergonomic work-space. Our luxury hotel will make you feel right at home
during your stay in Pune, thanks to a fitness center, an outdoor pool, exquisite on-
site restaurants, a signature spa and impressive recreation options.

We also offer multiple venues for meetings and conferences, as well as

unforgettable wedding spaces. Our 5-star hotel also gives you easy access to the
city's most popular points of interest, including Pune Airport, Osho Ashram, Nitesh
HUB and Mundhwa. For an unforgettable stay, visit us soon at Marriott Suites
Pune.

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 Hotel Details

Marriott Suites Pune

81 Mundhwa, Koregaon Park Annex

Pune, 411036 India

Phone: +91 20 6725 7777

Fax: +91 20 2674 7575

Toll-free: +91 20 6725 7777 ext= 8601

Sales: +91 20 6725 7777 ext= 8656

Sales fax: +91 20 2674 7575

Check-in and Check-out

Check-in: 2:00 PM

Check-out: 12:00 PM

Express Checkin, Express Checkout

Internet Access
 Guest rooms: Wireless, Wired for 690.0 INR/day

 Lobby and public areas: Complimentary Wireless

 Meeting rooms: Wireless, Wired

Parking
 Complimentary on-site parking

 Complimentary valet parking

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Property Details
 5 floors, 199 suites

 3 meeting rooms, 5,489.6 sq ft of total meeting space

Pet Policy
 Pets Welcome

 Maximum 2 pets per room

 Non-refundable fee: 2000

 2 pets with INR 5000 deposit and INR 2000 per night per pet non-refundable fee

Airport Information
Pune International Airport (PNQ)
Airport Phone: +91 20 2668 3232
Hotel direction: 3.5 miles SW
Airport shuttle service, on request, fee: 750 INR (one way)
24 Hours, 7 days a week
Chhatrapati Shivaji International Airport Mumbai (BOM)
Airport Phone: +91 22912266851
Hotel direction: 100.0 miles SE
 Airport shuttle service, on request, fee: 10000 INR (one way)
 24 Hours, 7 days a week
 Shuttle Phone: +91 20 67257777 Ext 8601
 Estimated taxi fare: 10,000 INR (one way)

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Services & Amenities
 All public areas non-smoking Game room Video games

 Gift/newsstand Shoeshine Babysitting

 Buffet breakfast, fee from: 700 INR Concierge desk

 Continental breakfast, fee from: 700 INR

 Foreign exchange

 Full American breakfast, fee from: 700 INR

 Grab-n-Go breakfast, fee from Grocery shopping service

 Hot breakfast, fee from Housekeeping service daily

 Laundry on-site Limousine service

 Mobility accessible rooms

 Newspaper delivered to room, on request

 Newspaper in lobby Room service

Dining At Hotel
Dining Services

Room service, 24-hour

Room service

Sundry/Convenience store

Breakfast

 Buffet breakfast, fee from 700.00 INR

 Continental breakfast, fee from 700.00 INR

 Full American breakfast, fee from 700.00 INR

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MULTIPLE CUISINES
Senses
Our fine dining restaurant welcomes you to Pune with exceptional international
cuisine served in an inviting, stylish atmosphere. You'll also find a 24-hour coffee
shop and a vibrant open kitchen on site.

 Reservations required

 Open for breakfast, lunch and dinner

 Dress code: Casual

ITALIAN
Sorriso
Experience authentic Italian fine dining at Sorriso - headed by Chef Jacopo Avigo,
who flies in from Italy. Our restaurant and deli charm with an open kitchen and
delicious Sunday brunches. Be sure to stop by our Sorriso retail store!

 Reservations required

 Open for lunch and dinner

 Dress code: Casual

PUB
Oak Lounge
After a day of business or an evening of fine dining, settle in to refined elegance at
Oak Lounge. Offering exciting entertainment and a sleek, modern ambience, our
cognac and cigar lounge is great place to reconnect with friends and colleagues.

 Open for dinner

 Dress code: Casual

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Spa- Wellness Center

Embrace beauty and calm

during your stay in Pune with
a personalized luxury spa
treatment. Our hotel spa menu
includes massages, facials, and
a selection of customizable spa
packages.

Hours:

Mon-Fri: 02:00 PM-11:00 PM,

Sat-Sun: 09:00 AM -11:00 PM

Fitness Center

Hours: 24 Hours, 7 days a week

4th annex, level 5

Equipment & Services

Cardiovascular Equipment Free

weights

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Swimming

Outdoor Pool

 Hours: Mon-Sun: 07:00 AM - 08:00 PM

 Outdoor

 Towels provided

Entertainment Room

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 It

includes Football,

Pool Table, Table Tennis ,

X Box 360 Kinect, Selection of Board games.

Tennis court
It is behind sorriso.

And is on request

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 Squash court

Local area highlights

Variety of dining options in the vicinity, like HRC, Malaka Spice etc.

Close to shopping districts, Nitesh Hub, Amanora & Seasons Mall within 5 km
radius EON IT Park, Panchshil Teck Park, Magarpatta and Hadapsar are all within
a 10 km radius.

Local Attractions
Golf Nearby

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3.1 MILES FROM HOTEL

Poona Golf Club Course

Poona Golf Course

18 holes, 574 yards, Par for course: 5

3.0 MILES FROM HOTEL

RSI Golf Course

18 holes, 5403 yards, Par for course: 67

14.9 MILES FROM HOTEL

Oxford Golf Course

INTRODUCTION TO FRONT OFFICE

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IN BRIEF front office refers to the front desk or reception area or the core
operations department of the hotel. This would include the reception and front
desk, as well as reservations, sales and marketing, housekeeping and concierge.
This is the place where guests go when they arrive at the hotel. Employees working
in the front office will confirm guest reservations and also attend to guest
complaints and queries.

The employees who work in the lobby of the hotel are also part of the front office
as they deal with guest directly. The concierge, cashier, porter, and mailing service
are included in the front office.

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HIERCHEY OF FRONT OFFICE

FRONT OFFICE MANAGER

ASSISTANCE FRONTOFFICE MANAGER

DUTY MANAGER

GUEST RELATIONS EXECUTIVE.

GUEST RELATIONS ASSOCIATE

CONCIERGE HEAD

BELLBOY & DRIVERS

TRAINEES

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 Duty timing

For staff
7:00am to 3:00pm

3:00pm to 11:00pm

11:00pm to 7:00am

For trainees

7:00am to 7:00pm

10:00am to 10:00pm

10:00pm to 8:00 am

Check-in and Check-out

Check-in: 2:00 PM

Check-out: 12:00 PM

Express Checkin, Express Checkout

Express checkin

Express checkin is done for elite members and done once guest is escuated to the
room.

Express checkout

On the evening prior to checkout, your folio will be delivered to your room at your
convenience.

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 CONCIERGE

In hotels or resorts, a concierge assists guests by performing various tasks such as

making restaurant reservations, booking hotels, arranging for spa services,
recommending night life hot spots, booking transportation (like taxi, limousines,
airplanes, boats, etc.), coordinating porter service (luggage assistance request),
procuring tickets to special events, and assisting with various travel arrangements
and tours of local attractions. Concierges also assist with sending and receiving
parcels.

The concierge is located at lobby level and operates 24 by 7

MARRIOTT REWARDS

Marriott Reward members

Where you get started
 Free standard in-room Wi-Fi

All Marriott Rewards® members enjoy free in-room Wi-Fi when they book
through Marriott..

 Earn points or airline miles

Earn up to 10 points or 2 airline miles per dollar spent at participating

properties.

 No blackout dates

Use your Rewards points for a free hotel stay any day of the year–even
holidays!

 Exclusive Offers and Promotions

Get bonus points and special deals year-round with Member Exclusive
Offers. Keep track of the latest promotions at Promotion Central .

39
 Marriott silver elite member
10 or more night

 20% Bonus on Marriott Rewards Points

Silver Elite members are credited with a 20% bonus on base points earned
during stays.

 Free standard in-room Wi-Fi

All Marriott Rewards® members enjoy free in-room Wi-Fi when they book
through Marriott.

 Priority Late Checkout

Call the front desk the morning of your check out, and let us know your
planned departure time.

Late checkout is based on availability and offered at all participating

Marriott hotels, except Marriott Vacation Club®.

 Ultimate Reservation Guarantee

If we're unable to honor your reservation, we'll pay for you to stay nearby
and compensate you for the inconvenience. Learn more about compensation
rates .

 Marriott Gift Shop Discount

Get a 10% discount with your Elite membership card at participating

Marriott-operated and managed gift shops.

At EDITION® hotels and The Ritz-Carlton, discount applies to logo-

merchandise only.

 Exclusive Elite Offers

Exclusive savings and offers are available to you throughout the year.

40
 Marriott Gold elite member
50 night or more

 25% Bonus on Marriott Rewards Points

Gold Elite members are credited with a 25% bonus on base points earned
during stays.

 Guaranteed Lounge Access/Breakfast.

Free daily continental breakfast, light snacks and beverages for the Gold
Elite member and one guest in the Executive Lounge at JW Marriott®,
Autograph Collection®, Renaissance® and Marriott Hotels®, Delta Hotels®
(resorts excluded). In the U.S. and Canada, select hotels will provide 750 or
1,000 points in lieu of breakfast in the event the lounge is closed.

 Guaranteed 4 p.m. Late Checkout

Make advance requests on our mobile app for guaranteed checkout as late as
4pm.

This benefit is guaranteed at all hotels, except at resort and convention

hotels, where it is based upon availability. Marriott Vacation Club is
excluded from this benefit.

 Guaranteed Room Type

Just let us know what type of room you prefer when you reserve. At location
in the U.S. and Canada, we'll always honor your bed type request, too.
Please see details about room/bed preferences outside the U.S. and Canada
(EDITION® locations are excluded)

 Complimentary Room Upgrade

Based on room availability at check-in, we'll do our best to upgrade your

room. Upgrades are subject to availability identified by each hotel and
limited to your personal guestroom. See terms and conditions for details.

41
 Complimentary Enhanced Internet Access

Stream faster with enhanced Internet access where available. Participating

brands: The Ritz-Carlton®, JW Marriott®, Autograph Collection® Hotels,
Renaissance® Hotels, Marriott Hotels®, Delta Hotels®, Gaylord Hotels®,
AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®,
Fairfield Inn & Suites® and TownePlace Suites®. Not applicable in meeting
rooms.

Marriott platinum elite member

75 nights or more

 New! Hertz Gold Plus Rewards Elite Status

Platinum Elite members can enjoy complimentary elevated Hertz Gold Plus
Rewards Five Star® status.

 50% Bonus on Marriott Rewards Points

Platinum Elite members are credited with a 50% bonus on base points
earned during stays.

 Guaranteed Platinum Arrival Gift

Receive a special gift at all participating hotels, offering you a choice of an

amenity gift or bonus points. (Amenity gift not available at The Ritz-
Carlton, EDITION and Marriott Vacation Club locations)

 48-Hour Guaranteed Availability

We guarantee you'll always have a room for any paid stay. Just make a
reservation at least 48 hours before arrival at any of our 4,000+ participating
hotels (Excluding Marriott Vacation Club. At Residence Inn and Towne
Place Suites, applies to Studios only.)

42
 This offer may not be available during certain limited dates or special
events.

 Dedicated Platinum Reservation Line

Call us anytime at 800-399-4229. Outside the U.S. and Canada, please use
our Global Reservation Numbers.

 Rewards Plus: Mileage Plus Premier Status

Fly United Airlines with complimentary Premier ®Silver status including

complimentary upgrades and access to Economy Plus seating (when
available), 1 complimentary checked bag, Premier bonus miles and more.

43
 ROOMS

Guest Room Highlights

 Our accommodations are pet-friendly; you're welcome to bring your furry

pals along to enjoy the city.
 Deluxe bedding and soundproof windows ensure peaceful sleep after a
successful day in Pune.
 Additional perks in each of our furnished suites include an iPod docking
station and a DVD player.
 Take advantage of thoughtful perks like a mini-bar, a private balcony and an
in-room washer/dryer.
 Our spacious, comfortable suites feature a kitchen with refrigerator, oven,
dishwasher and microwave.
 Make yourself at home in our 5-star fully furnished suites, located in Pune's
trendy Koregaon Park.
Total rooms -199

Studio suite- 40

Studio suite with garden-10

Junior suite-87

Junior suite with garden- 18

Club suite- 24

Club garden suite- 3

Premier suite- 15

Premier garden suite- 1

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 INTRODUCTION TO HOUSEKEEPING

Housekeeping

Housekeeping means performing all the duties towards cleaning, maintaining orderliness, and
running a house or a business property. In case of hotels, the housekeeping duties involve
maintaining the hotel to the best possible state in terms of cleanliness, and keeping it at highly
desirable ambience.

The housekeeping department, in any hotel business, contributes to major amount of profit
though it is considered as an ancillary service. The simple reason being, a customer demands a
clean, tidy, and pleasing ambience.

Housekeeping generates the first impression on a guest’s mind. The housekeeping efforts clearly
show how the hotel will take care of its guests.

45
HOUSEKEEPING desk is located at basement of 1st annex.

Laundry room is located next to housekeeping desk

Manager’s cabin is located within the housekeeping desk.

Housekeeping is available 24 hours daily to meet your needs and request for extra pillow,
blankets and additional supplies. If you want room service at specific time, please call ‘at your
service’.

Hierarchy

HOUSEKEEPING MANAGER

ASSISTANT HOUSEKEEPING MANAGER

EXECUTIVE HOUSEKEEPER

46
 SUPERVISIORS

HOUSEKEEPING ASSIOCATE

TRAINEE

TYPES OF ROOM

STUDIO SUITE
Studio, 1 king bed, balcony

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STUDIO WITH GARDEN

Studio, 1 king bed, garden view, balcony

JUNIOR SUITE

1bedroom suite, 1 king, balcony

48
JUNIOR GARDEN SUITE

1 bedroom suite, 1 king bed,

garden view, balcony

CLUB SUITE

2 bedroom suite, bedroom 1: 1 king bed, bedroom 2: 1queen bed, balcony, bathroom : 2

49
PREMIER SUITE
3 bedroom suite, balcony, 2 bathroom.

PRESIDENTIAL SUITE

Presidential suite , bar ,

personal locker , 3 bedroom ,
garden view , balcony

50
 LAUNDRY SERVICE

There is no inn house laundry

All laundry goes outside for washing
Full service laundry, including dry cleaning is available. Articles of clothing given to the
housekeeping or the bell staff by 10:00 am will be returned to your room by 8:00pm. Forms and
bags are located in the closet of your room.

TYPES OF DUSTERS USED FOR CLEANING

The brand used is of taski’s microquick.

1. Yellow colored – used for dusting.
2. Green colored- used for shower area.
3. White colored – used for wiping crockery & cutlery.

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4. Blue colored – used for glass cleaning.
5. Red colored- used for WC cleaning.

BRANDS OF EQUIPEMENT
1. All the electrical equipement used in kitchen are of SIMENS.
2. all bed linen are of brand LIDDELL.
3. all bath linen are of brand RENECO
4. vacuum cleaner is of TASKI’S VENTO15.
5. bathroom supplies are of two types –
1. DRY – BRAND CIMIRICA.
2. WET – BRAND THANN.

GENERAL ROOM AMENITIES

1. Air conditioning

2. Alarm clock

3. Bottled water

4. Coffee maker/tea service

5. Crib/Play Yard

6. Individual climate control

7. Iron and ironing board

8. Pillows: down/feather

9. Pillows: foam

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 10. Rollaway bed

11. Safe

12. Washer/dryer

Bathroom Amenities

1. Bathrobe

2. Hair dryer

3. Shower gel
4. Body lotion
5. Soap
6. Dentil kit
7. Shaving kit
8. Towel [ hand , face , bath ]
9. Bath met
10. Shower cap
11. Comb
12. Sewing kit
13. Emery board
14. Conditionar
15. Mouth wash
16. Toilet roll

Room Entertainment

Cable channel: CNN

Cable channel: ESPN

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Cable channel: HBO

Cable/satellite TV

Color TV

DVD movies available

Mini Bar - fee

Plug In Panel

 Kitchen Amenities

 Conventional oven

 Dishwasher

 Microwave oven

 Pots, pans, serving dishes

 Refrigerator

 Refrigerator with icemaker

 Silverware

 Stove

 Table and chairs

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 Toaster

 Toaster oven

Business Amenities

 Electrical outlet: desk level

 Phone feature: voice mail

LEARNING OUTCOME

1. Learned to welcome guest.

2. Learned the procedure of luggage handling.
3. Learned to do receiving.
4. Learned room cleaning procedure.
5. Learned how hotel works.

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INTRODUCTION TO FOOD & BEVERAGE SERVICE

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HIERARCHEY

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A restaurant , or an eatery, is a business which prepares and serves food and drinks to customers
in exchange for money. Meals are generally served and eaten on the premises, but many
restaurants also offer take-out and food delivery services, and some offer only take-out and
delivery. Restaurants vary greatly in appearance and offerings, including a wide variety of
cuisines and service models ranging from inexpensive fast food restaurants and

cafeterias to mid-priced family restaurants , to high-priced luxury establishments.

 In Marriott suites PUNE we have

 Senses multi cuisine restaurant

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  Sorriso Italian restaurant

 Oak lounge

 In Room Dinning

MULTIPLE CUISINES

Senses

Our fine dining restaurant welcomes you to Pune with exceptional international cuisine served in
an inviting, stylish atmosphere. You'll also find a 24-hour coffee shop and a vibrant open kitchen
on site.Sen5es is a fine dining located in Marriott Suites, Pune that serves the rich aroma and
perfect taste of multi-cuisines in every bite. Sen5es restaurant and lounge provides the perfect
ambiance to embark on a gastronomical journey of the world. With elegant aesthetics and a
magnificent view overlooking the pool, the restaurant provides an exquisite dining experience
while presenting an excellent selection of dishes from around the world. The menu ranges from
International gourmet classics to Continental, Asian and Indian cuisine. Using the finest
ingredients from across the world, each dish is prepared fresh and full of the typical flavors of
the region of its origin.

A LA carte menu

Breakfast: 6:00 am to 11:00 am

All day dinning: 11:00am to 11:00 pm

Midnight: 12:30am to 6:30 am

Buffet

Breakfast: 6:00am to 11:00am

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Lunch ( mon to sat) :12:30 pm to 3:00pm

Sunday brunch : 12:30 to 4:00 pm

Dinner : 7:00 pm to 11:30 pm

Rates for buffet

Breakfast: 700+ taxes

Lunch (Mon to sat): 999+taxes

Sunday brunch: 1299+taxes

Dinner : 1099+ taxes

Senses has an refreshing element. It has a live kitchen where continental food is prepared. There
are live counter located at alfaca. Total cover are 157. Within senses there is an executive lounge
attached with bar .bar operates from 11:00am to 11:00pm.

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 SORRISO

Italian speciality Restaurant

11:00 am to 11:00 pm

Sunday brunch buffet : 12:30 to 4:00 pm

Experience authentic Italian fine dining at Sorriso - headed by Chef Jacopo Avigo, who flies in
from Italy. Our restaurant and deli charm with an open kitchen and delicious Sunday brunches.
Be sure to stop by our Sorriso retail store!

The price for 2 is 2500 approx. The setup is in such a way that it gives pleasure to ones mind and
heart . food is very similar to that of actual Italian food and live kitchen contribute to make
sorriso stand out from other restaurants. The pizza is very good here, as well as there is a retail
store from where you can buy pastries , and small wine shop which is a great attraction

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 OAK LOUNGE

The launge and Bar

7:30 pm to 1:30 am

Closed on Monday

After a day of business or an evening of fine dining, settle in to refined elegance at Oak Lounge.
Offering exciting entertainment and a sleek, modern ambience, our cognac and cigar lounge is a
great place to reconnect with friends and colleagues

It is very famous for late night party's and for after party. It also host lady's night on every
Wednesday. Famous DJ's from PUNE come and perform at oak lounge.the party may also go till
3:30 in the morning. For couple rate is 3000 with alcohol and snacks. It also has some private
room for guest who purchase costally alcohol from pub, as well as locker to keep these bottles.
Once the bottle is over your access to private room gets over.

Youngsters are very crazy about oak ,as it is situated at the heart of the city. It can accommodate
200 people at a time.

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 INN ROOM DINING

Room service or in-room dining is a hotel service enabling guests to choose menu items for
delivery to their hotel room for consumption there, served by staff. Room service is organized as
a subdivision within the Food & Beverage Department of high-end hotel and

resort properties. It is uncommon for room service to be offered in hotels that are not high-end,
or in motels .

A similar room service may be provided for guests onboard cruise ships . Room service may be
provided on a 24-hour basis or be late night service.

At Marriott suites PUNE IRD is available 24 by 7. The menu is placed in guest room .

You can call directly to room service or at your service for assistance.

Ice bucket is also available

Inn Room Dining is located at basement of 4th annex .within main kitchen.

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 INTRODUCRION TO KITCHEN

The kitchen isl the place where food is prepared . In a hotel or in restaurant a spice l room is used
for food preparation and is known as kitchen, in outside catering it is a place assigned for food
preparation like in trekking, rafting, etc. The word kitchen comes from the French word
"Cousin", which means art of cooking or food preparation in the kitchen. In modern hotel
management cuisine refers to the art of cooking and style of service.

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Kitchen is the central point of activities in all restaurants and hotels where food is prepared. It is
the heart of hotel. A hotel is defined as a place where lodging and foods available, so kitchen is
one of the most important unit as kitchen is related. with food . The purpose of kitchen
organization in a hotel or restaurant is to produce is managed for the most effective use of staff,
equipment and materials . It is revenue earning unit. 50% of hotel's collection is from food

 At Marriott suites pune we have

 Main kitchen

Which is at basement of 4th annex

 Banquet kitchen

Which is located at basement of 1st annex

 Live kitchen at sorriso and senses

MAIN KITCHEN

 At main kitchen there is chef office

 There are 6 walk in chiller
 There is a receiving area
 Commi shree for cutting vegetable and fruits
 Kitchen is well equipped
 It has a pot wash area
 KST store where all pottery and crockery ,cutlery are kept

Walkin chillers

 One is for vegetables. The temperature is +6 degree

 One is for eggs. Temperature is below 5 degree
 One is for meat and seafood. Temperature is -16 degree
 One for bakery items. Temperature is + 3.5 degree
 One for keeping gravies and ready to use food. Temperature is below 6 degree
 Deepfreezer .temperature -18 degree ,for ice cream and frozen food
 In Commi shree temp is+18 degree and fruits are kept

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 PANTRY

It is the part of main kitchen where salads, dressings, juices , etc are prepared.
This section is handled by pantry chef.
These department works in three shift. 1.MORNING 2. AFTERNOON 3. NIGHT.
This is a core department of kitchen.

BAKERY
It is the department where pastries, cookes, desserts are prepared.
In Marriott suites bakery comes from JW Marriott.
Here only cut and paste of pastries are done.
Department works in two shift .1 MORNING, 2. AFTERNOON
CAKE sponges , cookies , loft bread ,etc are prepared.

INDIAN KITCHEN
It is the section where Indian food and dessert is made.
This department works 24*7 .
Indian chef take care of this department .
Shift are 1. MORNING ,,2. AFTERNOON ,3. NIGHT

CONTINENTAL KITCHEN
It is located in senses restaurant .
It is a live kitchen.
All continental food are prepared here.
It is also 24* 7 .
It is taken care by continental chef.

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 RECEIVING AREA
It is the place where raw materials are received
It is attached to main kitchen
Receiving of vegetables, fruits , eggs , meats , frozen food are done here.

LIVE COUNTER
It is the place where food is prepared live
For breakfast dosa , waffle , fruit cut , vegetable juice are the items at live counter
It is at senses restaurant

BANQUET KITCHEN
This kitchen is used for quantity food production
Food for staff is prepared here
It has got big range for bulk production
For any big event food is prepared here
Apart from this all gravies are prepared here

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 SORRISO KITCHEN

It is an italian live kitchen

It is headed by Italian CHEF JACOPO AVIGO
It is famous for its Italian food

Bistro, the Italian flagship at Marriott Suites Pune, has now been
replaced by Sorriso with Brescian Chef Jacopo Avigo taking
over the mantle of the kitchen. While the minimalist and soothing decor of the inside seating area
remains untouched, the al fresco area has been tweaked and is now an enclosed space with a
generous dash of greenery and a bar at the far end. The new menu boasts of traditional Italian
dishes, some of which have been given a modern twist by Chef Avigo.

Handmade gourmet pizza -

Our tasting kicked-off with Handmade Gourmet Pizzas -

Funghi and Gamberi. The dough for these pies is double
fermented resulting in bread that's crisp and light. The
regular tomato sauce base gives way to mushroom cream
topped with burrata and truffle oil in the former while the
Gamberi had a slightly sweet pumpkin cream base plonked
with prawns and rocket leaves. Both excellent, but
considerably steeper than the regular pizzas listed on the
menu.

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Crema Di Granchio -

a clear crab bisque with shredded crab meat speckled

with carrots and celery, was redolent with aroma of the
crustacean and was perfect to slurp on a cool monsoon
evening. Cozze Ripene is a classic dish of stuffed
mussels where the mollusks are poached in white wine
and parsley to open the shells after which the flesh is
chopped and cooked in bechamel sauce and then
stuffed back in the shells, coated with bread crumbs
and deep fried. Though the accompanying garlic mayo
is pleasantly sharp, I'd have preferred a spunkier
tomato or red pepper dip instead to combat the
creaminess of the stuffing.

The Buffalo Tonnato -

The buffalo tonnato was quite easily the standout dish

for me. Cold slices of medium done buffalo
tenderloin, with a blushing pink centre, when eaten
with a creamy tuna sauce and peppery rocket leaves
results in a revelation of a dish that must be tried when
at Sorriso. The Estiva - a salad of smoked salmon,
boiled eggs, romaine lettuce in a lemon dressing - is
refreshing, but the overall impact is a tad
underwhelming.

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Casoncelli Bresciani -

Casoncelli bresciani , pasta stuffed generously with

pork mince and pancetta and tossed in a decadent
butter-sage sauce was another favourite of the evening;
while it's not a deal-breaker, the pasta could've been a
little thinner.

Ossubuco Alla -

Sorriso's Ossubuco Alla Milanese swaps the traditional

veal shanks for lamb shanks but the meat is perfectly
pliant and the delicate flavours of the ossobuco
complement the saffron risotto well..

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Thank you

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