1.
2 : Organisation Background
This organisation is form since early 1990’s. This organisation is call ‘Operasi
Jarak Jauh’. In 1996, the organisation change the name to ‘Area Maintenance U’.
After two (2) year in 1998, the name was change again to Specialist Network
Services (SNS).
The strategic role of Specialised Network Services (SNS) is to provide dedicated
and specialised services to government and corporate customers including but not
limited to the Department of Civil Aviation Malaysia, Malaysian Airports Bhd.,
Ministry of Defence and its various Forces, Police, Fire And Rescue Department,
Petronas and Paging companies.
It is a Division organised under TM Retail, Telekom Malaysia Bhd.
The role, responsibilities and accountabilities of each executive position are
documented and mandated in the respective Job Terms of Reference (JTOR)
format. The functions of each non-executive post are documented in the
respective Job Responsibility Form (JRF).
The Department of Civil Aviation (DCA) controls air traffic in this country with
the use of communication navigational aid facilitate that are provided and
maintained or them by the Telekom Malaysia.
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1.2.1 : TM Mission, Vision, SNS mission and Strategic Objective
1.2.1.1 : TM Mission
To achieve our vision, we are determined to do the following:
Be the recognised leader in all markets we serve
Be a customer – focused the organisation that provides one – stop total
solution
Build enduring relationship based on trust with our customer and partners
Generation shareholder value by seizing opportunities in Asia pacific and
other selected regional markets
Be the employer of choice that inspires performance excellence
1.2.1.2 : TM Vision
“Our vision is to be the communications company of choice – focused on delivering
exceptional value to our customers and other stakeholder”
1.2.1.3 : SNS Mission
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“To be a World Class Business Entity providing Excellent Customised Solutions to
the Total Satisfaction of our Valued Customers”
1.2.1.4 : SNS Strategic Objectives
The SNS Strategic Objectives are:
To achieve dominant >50% national market share for Communication,
Navigation and Surveillance products.
To provide customized business solutions that will meet or exceed
customer requirement, measured using Customer Satisfaction Index.
To achieve operational excellence, measured against global benchmarks.
d. To attract, develop and retain staff with strategic competencies,
measured using Employee Satisfaction Index and Competency Index.
1.2.3 : Line of Business and Organisation Activities
SNS currently operates three major lines of business and they are briefly described
on next page:
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1.2.3 : a). Turnkey Project Contracting
SNS provides integrated solutions in the following areas with capabilities covering
design, supply, delivery, installation, testing and commissioning:
Communication, Navigation and Surveillance systems/solutions for
Security
Aviation
Maritime
Public Safety
Customised ICT systems and networks solutions.
1.2.3 : b). Engineering Logistic Support
SNS provides integrated Engineering Logistic Support (ELS) in the form of
customised service package specially tailored to fully meet the customer’s unique
requirement.
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An integrated ELS package provided by SNS can comprise, amongst others, one or
more of the following:
Maintenance management
First, second and/or third line equipment maintenance for
Communication systems
- Is divide by two way system. The first is ground-to-ground
communication and the second is ground-to-air communication.
Navigational Aids systems
Surveillance systems
Voice, Data, Message Switching Systems
Computer Software, Hardware and Networks
1.2.3 : c). Universal Service Provision
SNS provides on-stop service representing TM in all its participation in the
Universal Service Provision (USP) initiative of the Malaysian Communication and
Multimedia Commission (MCMC). This entails the following:
Serving as the single point of contact for all dealings with MCMC.
Seeking new USP business from MCMC.
Coordination of the implementation of secured USP projects.
Control of all related financial operations.
1.2.3 : d). Staff and Office Locations
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SNS employs around 200 staff and they operate from the following locations:
Head Quarters in Kuala Lumpur
Central Region
Northern Region
Southern Region
Eastern Region
Sabah Region
Sarawak Region
1.2.4 : Sabah Region
Have five main office in Sabah:
1. Kota Kinabalu (main office)
2. Sandakan
3. Tawau
4. Lahad Datu
5. Labuan
Below is the chart of staff SNS at Sabah:-
