“Study on Cash

Management of Standard
Charted Bank”

For more visit url http://mbanetbook.blogspot.com

INTRODUCTIO
N
Introduction

Cash management is a marketing term for certain services offered primarily to

larger business customers. It may be used to describe all bank accounts (such as checking

accounts) provided to businesses of a certain size, but it is more often used to describe

specific services such as cash concentration, zero balance accounting, and automated

clearing house facilities. Sometimes, private bank customers are given cash management

services.

Cash Management Services Generally offered

The following is a list of services generally offered by banks and utilised by larger

businesses and corporations:

• Account Reconcilement Services: Balancing a checkbook can be a difficult

process for a very large business, since it issues so many checks it can take a lot of

human monitoring to understand which checks have not cleared and therefore

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 what the company's true balance is. To address this, banks have developed a

system which allows companies to upload a list of all the checks that they issue on

a daily basis, so that at the end of the month the bank statement will show not only

which checks have cleared, but also which have not. More recently, banks have

used this system to prevent checks from being fraudulently cashed if they are not

on the list, a process known as positive pay.

• Advanced Web Services: Most banks have an Internet-based system which is

more advanced than the one available to consumers. This enables managers to

create and authorize special internal logon credentials, allowing employees to

send wires and access other cash management features normally not found on the

consumer web site.

• Armored Car Services: Large retailers who collect a great deal of cash may have

the bank pick this cash up via an armored car company, instead of asking its

employees to deposit the cash.

• Automated Clearing House: services are usually offered by the cash

management division of a bank. The Automated Clearing House is an electronic

system used to transfer funds between banks. Companies use this to pay others,

especially employees (this is how direct deposit works). Certain companies also

use it to collect funds from customers (this is generally how automatic payment

plans work). This system is criticized by some consumer advocacy groups,

because under this system banks assume that the company initiating the debit is

correct until proven otherwise.

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• Balance Reporting Services: Corporate clients who actively manage their cash

balances usually subscribe to secure web-based reporting of their account and

transaction information at their lead bank. These sophisticated compilations of

banking activity may include balances in foreign currencies, as well as those at

other banks. They include information on cash positions as well as 'float' (e.g.,

checks in the process of collection). Finally, they offer transaction-specific details

on all forms of payment activity, including deposits, checks, wire transfers in and

out, ACH (automated clearinghouse debits and credits), investments, etc.

• Cash Concentration Services: Large or national chain retailers often are in areas

where their primary bank does not have branches. Therefore, they open bank

accounts at various local banks in the area. To prevent funds in these accounts

from being idle and not earning sufficient interest, many of these companies have

an agreement set with their primary bank, whereby their primary bank uses the

Automated Clearing House to electronically "pull" the money from these banks

into a single interest-bearing bank account.

• Lockbox services: Often companies (such as utilities) which receive a large

number of payments via checks in the mail have the bank set up a post office box

for them, open their mail, and deposit any checks found. This is referred to as a

"lockbox" service.

• Positive Pay: Positive pay is a service whereby the company electronically shares

its check register of all written checks with the bank. The bank therefore will only

pay checks listed in that register, with exactly the same specifications as listed in

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 the register (amount, payee, serial number, etc.). This system dramatically reduces

check fraud.

• Sweep Accounts: are typically offered by the cash management division of a

bank. Under this system, excess funds from a company's bank accounts are

automatically moved into a money market mutual fund overnight, and then moved

back the next morning. This allows them to earn interest overnight. This is the

primary use of money market mutual funds.

• Zero Balance Accounting: can be thought of as somewhat of a hack. Companies

with large numbers of stores or locations can very often be confused if all those

stores are depositing into a single bank account. Traditionally, it would be

impossible to know which deposits were from which stores without seeking to

view images of those deposits. To help correct this problem, banks developed a

system where each store is given their own bank account, but all the money

deposited into the individual store accounts are automatically moved or swept into

the company's main bank account. This allows the company to look at individual

statements for each store. U.S. banks are almost all converting their systems so

that companies can tell which store made a particular deposit, even if these

deposits are all deposited into a single account. Therefore, zero balance

accounting is being used less frequently.

• Wire Transfer: A wire transfer is an electronic transfer of funds. Wire transfers

can be done by a simple bank account transfer, or by a transfer of cash at a cash

office. Bank wire transfers are often the most expedient method for transferring

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 funds between bank accounts. A bank wire transfer is a message to the receiving

bank requesting them to effect payment in accordance with the instructions given.

The message also includes settlement instructions. The actual wire transfer itself

is virtually instantaneous, requiring no longer for transmission than a telephone

call.

• Controlled Disbursement: This is another product offered by banks under Cash

Management Services. The bank provides a daily report, typically early in the day,

that provides the amount of disbursements that will be charged to the customer's

account. This early knowledge of daily funds requirement allows the customer to

invest any surplus in intraday investment opportunities, typically money market

investments. This is different from delayed disbursements, where payments are

issued through a remote branch of a bank and customer is able to delay the

payment due to increased float time.

In the past, other services have been offered the usefulness of which has diminished with

the rise of the Internet. For example, companies could have daily faxes of their most

recent transactions or be sent CD-ROMs of images of their cashed checks.

Cash management aims at evolving strategies for dealing with various facets of cash

management. These facets includes the following:

• Optimum Utilisation of Operating Cash

Implementation of a sound cash management programme is based on rapid

generation, efficient utilisation and effective conversation of its cash resources. Cash flow

is a circle. The quantum and speed of the flow can be regulated through prudent financial

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planning facilitating the running of business with the minimum cash balance. This can be

achieved by making a proper analysis of operative cash flow cycle alongwith efficient

management of working capital.

• Cash Forecasting

Cash forecasting is backbone of cash planning. It forewarns a business regarding

expected cash problems, which it may encounter, thus assisting it to regulate further cash

flow movements. Lack of cash planning results in spasmodic cash flows.

• Cash Management Techniques:

Every business is interested in accelerating its cash collections and decelerating

cash payments so as to exploit its scarce cash resources to the maximum. There are

techniques in the cash management which a business to achieve this objective.

• Liquidity Analysis:

The importance of liquidity in a business cannot be over emphasized. If one does

the autopsies of the businesses that failed, he would find that the major reason for the

failure was their unability to remain liquid. Liquidity has an intimate relationship with

efficient utilisation of cash. It helps in the attainment of optimum level of liquidity.

• Profitable Deployment of Surplus Funds

Due to non-synchronization of ash inflows and cash outflows the surplus cash

may arise at certain points of time. If this cash surplus is deployed judiciously cash

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management will itself become a profit centre. However, much depends on the quantum

of cash surplus and acceptability of market for its short-term investments.

• Economical Borrowings

Another product of non-synchronisation of cash inflows and cash outflows is

emergence of deficits at various points of time. A business has to raise funds to the extent

and for the period of deficits. Raising of funds at minimum cost is one of the important

facets of cash management.

Purpose of Cash Management

Cash management is the stewardship or proper use of an entity’s cash resources. It serves

as the means to keep an organization functioning by making the best use of cash or liquid

resources of the organization.

The function of cash management at the U.S. Treasury is threefold:

1. To eliminate idle cash balances. Every dollar held as cash rather than used to augment

revenues or decrease expenditures represents a lost opportunity. Funds that are not needed

to cover expected transactions can be used to buy back outstanding debt (and cease a flow

of funds out of the Treasury for interest payments) or can be invested to generate a flow

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of funds into the Treasury’s account. Minimizing idle cash balances requires accurate

information about expected receipts and likely disbursements.

2. To deposit collections timely. Having funds in-hand is better than having accounts

receivable. The cash is easier to convert immediately into value or goods. A receivable,

an item to be converted in the future, often is subject to a transaction delay or a

depreciation of value. Once funds are due to the Government, they should be converted to

cash-in-hand immediately and deposited in the Treasury's account as soon as possible.

3. To properly time disbursements. Some payments must be made on a specified or legal

date, such as Social Security payments. For such payments, there is no cash management

decision. For other payments, such as vendor payments, discretion in timing is possible.

Government vendors face the same cash management needs as the Government. They

want to accelerate collections. One way vendors can do this is to offer discount terms for

timely payment for goods sold.

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CASH MANAGEMENT AT STANDARD CHARTERED

BANK

Cash Management As part of Standard Chartered's global transaction solutions to

Corporates and Institutions, we provide Cash Management, Securities Services and Trade

Services through our strong market networks in Asia, Africa, the Middle East and Latin

America. We also provide a bridge to these markets for clients from the U.S and Europe.

We are committed to providing you with

 Integrated, superior cross-border and local services

 Efficient transaction processing

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 Reliable financial information

 Innovative products

 World-class clearing services Thus ensuring a full suite of transactional products for

your needs.

For Corporates

Standard Chartered is highly recognized as a leading cash management supplier across

the emerging markets. Our Cash Management Services cover local and cross border

Payments, Collections, Information Management, Account Services and Liquidity

Management for both corporate and institutional customers. With Standard Chartered's

Cash Management services, you'll always know your exact financial position. You have

the flexibility to manage your company's complete financial position directly from your

computer workstation. You will also be able to take advantage of our outstanding range

of Payments, Collections, Liquidity and Investment Services and receive comprehensive

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reports detailing your transactions. With Standard Chartered, you have everything it takes

to manage your cash flow more accurately.

 Payments Services

 Collection Services

 Liquidity Management

For Financial Institutions

Standard Chartered is highly recognized as a leading cash management supplier across

the emerging markets. Our Cash Management Services cover local and cross border

Payments, Collections, Information Management, Account Services and Liquidity

Management for both corporate and institutional customers. If you are looking for a

correspondent banking partner you can trust, Standard Chartered can help you. We have

more than 500 offices located in 50 countries throughout the world and, with 150 years of

on-the-ground experience, we can help our bank clients with all their cash management

needs.

 Clearing Services

 Asian Gateway

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Payment Services Global payments solution for efficient transaction processing

Looking to outsource your payments to enable:

 Efficient processing of all your payables in the most cost effective way

 Straight through processing both at your end as well as your bank's back-end

 Efficient payables reconciliation with minimal effort and delay

 Quick approval of payments from any location

 Minimum hindrance to automation due to local language difficulties

 Centralized management of payables across departments, subsidiaries and countries

Our Solution Standard Chartered's Straight Through Services (STS) Payments Solution

can be tailored to the different payment needs of companies, whatever industry, size or

country you may be in. With a comprehensive End-to-end Payment Processing Cycle,

STS allows companies to process a variety of payment types, whether they be domestic or

international, local or central in different countries, all in a single system file. To realise

the benefits of STS, please contact your local Relationship Manager or Cash Management

representative. Our Coverage We are the foreign bank having the largest geographical

representation in the country. We are present in 31 locations which enables you to print

Payable At Par at 31 locations with the highest number of print sites. i.e. we can print

cheque, drafts for you at 31 locations and thus bring down your cost. We can also provide

700+ locations online for draft required. We are the only bank which provides draft status

to you on the website.

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Collection Services

Comprehensive receivables management solution. Standard Chartered understands that

operating and sustaining a profitable business these days is extremely tough. In an

environment of constant changes and uncertainties, most businesses face challenges of

costs and efficiency. Key concerns include:

 Receivables Management - ensuring receivables are collected in an efficient and

timely manner to optimise utilisation of funds.

 Risk Management - ensuring effective management of debtors to eliminate risk of

returns and losses caused by defaulters and delayed payments

 Inventory Management - ensuring efficient and quick turnaround of inventory to

maximise returns.

 Cost Management - reducing interest costs through optimal utilisation of funds. Our

Solution The Standard Chartered Collections Solution leverages the Bank's extensive

regional knowledge and widespread branch network across our key markets to specially

tailor solutions for your regional and local collection needs. In India we have around 270

local locations and we are the only foreign bank which is present in 31 locations. We

have the widest network among foreign banks in the country. This Collections Solution,

delivered through a standardised international platform, has the flexibility to cater to your

local needs, thus enabling you to meet your objectives of reducing costs and increasing

efficiency and profitability through better receivables and risk management. The key

components of our solution include the following:

 Extensive Clearing Network

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 Guaranteed Credit

 Comprehensive MIS

 System Integration

 Outsourcing of Collection

Liquidity Management

Solutions for efficient management of your funds A corporate treasurer's main challenge

often revolves around ensuring that the company's cash resources are utilised to their

maximum advantage. You need a partner bank that can help you:

 Maximise interest income on surplus balances; minimise interest expense on deficit

balances for domestic, regional and global accounts

 Minimise FX conversion for cross-currency cash concentration

 Customise liquidity management solutions for different entities in different countries

 Centralise information management of consolidated account balances Our Solution

With our global experience and on-the-ground market knowledge, Standard Chartered

will help you define an overall cash management strategy which incorporates a liquidity

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management solution that best meets your needs. Click here for an illustration of our

propositions.

Key Features Based on your needs and the regulatory environment that you are in, you

can choose any of the following features:

 Physical Sweeping

 Notional Pooling

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 Company
Profile

History of Standard Chartered Bank

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The Standard Chartered Group was formed in 1969 through a merger of two banks: The

Standard Bank of British South Africa founded in 1863 and the Chartered Bank of India,

Australia and China, founded in 1853.

Both companies were keen to capitalise on the huge expansion of trade and to earn the

handsome profits to be made from financing the movement of goods from Europe to the

East and to Africa.

The Chartered Bank

• Founded by James Wilson following the grant of a Royal Charter by Queen

Victoria in 1853.

• Chartered opened its first branches in Mumbai (Bombay), Calcutta and Shanghai

in 1858, followed by Hong Kong and Singapore in 1859.

• Traditional business was in cotton from Mumbai (Bombay), indigo and tea from

Calcutta, rice in Burma, sugar from Java, tobacco from Sumatra, hemp in Manila

and silk from Yokohama.

• Played a major role in the development of trade with the East which followed the

opening of the Suez Canal in 1869 and the extension of the telegraph to China in

1871.

• In 1957 Chartered Bank bought the Eastern Bank together with the Ionian Bank's

Cyprus Branches. This established a presence in the Gulf.

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The Standard Bank

• Founded in the Cape Province of South Africa in 1862 by John Paterson.

Commenced business in Port Elizabeth, South Africa, in January 1863.

• Was prominent in financing the development of the diamond fields of Kimberley

from 1867 and later extended its network further north to the new town of

Johannesburg when gold was discovered there in 1885.

• Expanded in Southern, Central and Eastern Africa and by 1953 had 600 offices.

• In 1965, it merged with the Bank of West Africa expanding its operations into

Cameroon, Gambia, Ghana, Nigeria and Sierra Leone.

In 1969, the decision was made by Chartered and by Standard to undergo a friendly

merger. All was going well until 1986, when a hostile takeover bid was made for the

Group by Lloyds Bank of the United Kingdom. When the bid was defeated, Standard

Chartered entered a period of change. Provisions had to be made against third world debt

exposure and loans to corporations and entrepreneurs who could not meet their

commitments. Standard Chartered began a series of divestments notably in the United

States and South Africa, and also entered into a number of asset sales.

From the early 1990s, Standard Chartered has focused on developing its strong franchises

in Asia, the Middle East and Africa using its operations in the United Kingdom and North

America to provide customers with a bridge between these markets. Secondly, it would

focus on consumer, corporate and institutional banking and on the provision of treasury

services - areas in which the Group had particular strength and expertise.

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In the new millennium we acquired Grindlays Bank from the ANZ Group and the Chase

Consumer Banking operations in Hong Kong in 2000.

Since 2005, we have achieve several milestones with a number of strategic alliances and

acquisitions that will extend our customer or geographic reach and broaden our product

range.

Business & Strategy

Our business

Listed on both the London Stock Exchange and the Hong Kong Stock Exchange,

Standard Chartered PLC is consistently ranked in the top 25 FTSE 100 companies by

market capitalisation.

By combining our global capabilities with deep local knowledge, we develop innovative

products and services to meet the diverse and ever-changing needs of individual,

corporate and institutional customers in some of the world's most exciting and dynamic

markets.

Personal Banking

Through our global network of over 1,750 branches and outlets, we offer personal

financial solutions to meet the needs of more than 14 million customers across Asia,

Africa and the Middle East.

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SME Banking

Our SME Banking division offers a wide range of products and services to help small and

medium-sized enterprises manage the demands of a growing business.

Wholesale Banking

Headquartered in Singapore and London, with on-the-ground expertise that spans our

global network, our Wholesale Banking division provides corporate and institutional

clients with innovative solutions in trade finance, cash management, securities services,

foreign exchange and risk management, capital raising, and corporate finance.

Islamic Banking

Standard Chartered Saadiq's dedicated Islamic Banking team provides comprehensive

international banking services and a wide range of Shariah compliant financial products

that are based on Islamic values.

Private Banking

Our Private Bank advisors and investment specialists provide customised solutions to

meet the unique needs and aspirations of high net worth clients.

Principles & Values

At Standard Chartered our success is built on teamwork, partnership and the diversity of

our people.

At the heart of our values lie diversity and inclusion. They are a fundamental part of our

culture, and constitute a long-term priority in our aim to become the world's best

international bank.

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Today we employ 75,000 people, representing 115 nationalities, and you'll find 60

nationalities among our 500 most senior leaders. We believe this diversity helps to fuel

creativity and innovation, supporting the development of exciting new products and

services for our customers worldwide.

What we stand for

Strategic intent

• The world's best international bank

• Leading the way in Asia, Africa and the Middle East

Brand promise

• Leading by Example to be The Right Partner

Values

• Responsive

• Trustworthy

• International

• Creative

• Courageous

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Approach

• Participation

Focusing on attractive, growing markets where we can leverage our relationships

and expertise

• Competitive positioning

Combining global capability, deep local knowledge and creativity to outperform

our competitors

• Management Discipline

Continuously improving the way we work, balancing the pursuit of growth with

firm control of costs and risks

Commitment to stakeholders

• Customers

Passionate about our customers' success, delighting them with the quality of our

service

• Our People

Helping our people to grow, enabling individuals to make a difference and teams

to win

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 • Communities

Trusted and caring, dedicated to making a difference

• Investors

A distinctive investment delivering outstanding performance and superior returns

• Regulators

Exemplary governance and ethics wherever we are

Personal Banking

Arrange of features are included for the customers ranging from accounts to insurances

and investments needs. Following are the personal services provided by the Standard

Chartered Bank:

• Accounts

o Help me choose an account

o Term Deposits

o Savings Accounts

o aXcessPlus Account

o SuperValue Account

o Parivaar Account

o No Frills Account

o aaSaan Account

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 o 2-in-1 Account

o Depository Services

o Corporate Salary Account

o Current Accounts

o Business Plus Account

o Enhanced Business Plus Account

• Credit Cards

o Choose your Credit Card

o Emirates Platinum Card

o Platinum Card

o Emirates Titanium Card

o Super Value Titanium Card

o Gold Card

o EMI Card

o Executive Card

o Classic Card

o Your Rewards Plus Program

o Special offers

o Fraud Protection

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• Debit & Prepaid Cards

o Debit Cards

o Shop Smart Card

o Gold Debit Card

o Prepaid Cards

o SmartTravel

• Loans & Mortgages

o Personal Loans

o Home Loans

o Loan Against Securities

o HomeSaver

o Loan Against Term Deposits

o HomeSaver Plus

o Smart Credit Overdraft

o Loan Against Property

o Calculators

• NRI Banking

o Which account is right for me?

o NRE Account

o NRO Savings Account

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 o FCNR Account

o Accounts for Returning Indians

o NRI Service Centers

• Exclusive Banking

o Excel Banking

o Priority Banking

o Private Banking

• Insurance & Investments

o General Insurance

o Life Insurance

o Investment Services

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 Private Banking

At Standard Chartered Bank, we have been building partnerships with generations of

clients since we opened our first branches in Shanghai and Calcutta in 1853. We are one

of the few financial leaders that combine an extensive global reach with the in-depth,

specialised knowledge that comes from a history of being in local markets close to our

clients. Today, as one of the world’s leading international banks, we are dedicated to

providing unsurpassed client service and are uniquely situated to provide customised

solutions to meet all your wealth management needs.

Standard Chartered Bank has deep roots and a long heritage in international banking. We

have an extensive history in some of the world's most dynamic and fast-growing markets,

such as Asia and the Middle East. No one has a better understanding of the wealth

management needs of clients across these markets.

Standard Chartered—a financial services giant—has top credit ratings and a 150-year

history in banking, with a long-term commitment and financial investment in the Private

Bank. The Standard Chartered Private Bank offers a full range of customised wealth

management products and services, including those offered by our award-winning

commercial bank. We use a broad architecture approach to investment management to

bring you some of the world’s leading money managers and financial products.

Some key facts about Standard Chartered Bank:

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 • Over 150 years in banking

• Total assets of US$329 billion (as of March 2008)

• Ranked 56th in size among top 1000 world banks (The Banker, July 2007)

• 70,000+ employees

• A+/A3/A+ credit rating (S&P/Moody’s/Fitch respectively, as of March 2008)

• Listed on both London & Hong Kong exchanges

• Ranks among the top 25 companies in the FTSE-100

• Regulated by the UK FSA

SME Banking

One-Stop Financial Solution for Your Growing Business

With years of banking experience, Standard Chartered Bank is undoubtedly in a strong

position to help growing businesses sail through the complexities they may face. As an

international bank with offices in more than 50 countries, we provide the global reach and

international recognition that your company deserves.

SME Banking offers one of the widest range of banking products and services in the

market today. Managing a growid your business requirement and help you manage your

business better.

• Business Current Accounts

o International Trade Account

o International Trade Account - TEC

• Loans

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 o Business Instalment Loan

o Loan/Overdraft Against Property

o Term Loan

Commercial Banking

Standard Chartered has maintained a long local presence, since 1858, with particular

emphasis on relationship banking. Significant networks have been established with

vendors and financial-related organisations to enable us to offer our customers a

comprehensive range of flexible financial services, with special focus on transactional

banking products. Supported by state-of-the-art operations, Standard Chartered is pro-

active in improving every part of our services. Electronic Delivery system has been put in

place to ensure that transactions are handled speedily. We have our Cash Product

Specialists and dedicated Customer Service Centres to provide our customers with

effective solutions. The currency of India is the Rupee (SWIFT code: INR).

Standard Chartered fully understands the importance of time, convenience and efficiency

to the success of your business. We make easy the complex financial world for you and

help you maximise every opportunity.

With over 140 years of experience in trade finance and an extensive international branch

network, Standard Chartered is committed to help you succeed in every competitive

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environment. To keep pace with your changing needs, we will constantly review our

comprehensive cash, trade and treasury products and services, ensuring that a full range

of flexible and innovative services is always available for you wherever you trade.

Please feel free to talk to us or email us on your business requirements and we can give

you innovative solutions to your banking needs.

Cash Management

Our cash management services include local and cross border payments,

collections, information management, account services, liquidity

management and investment services for both corporate and institutional

clients.

Payment Services

We can help you save time and money by reducing processing costs while

providing a value-added service to your suppliers.

Comprehensive payments solution

Standard Chartered’s payment solutions can help to reduce your overall processing costs

– for domestic and global payments – saving you time and money while providing a

value-added service to your suppliers. Our comprehensive payment services will be

tailored to enhance your accounts payable process. This will eliminate many manual

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tasks involved in making payments, allowing you and your staff to spend more time

focusing on your core business needs.

We understand that most of your effort in the payment cycle is directed towards

initiation; difficulties in the subsequent reconciliation process can jeopardise the whole

process. With Straight2Bank Channels you can now track the exact status of each

payment through timely reports that can be uploaded seamlessly into your company’s

system.

We offer a full range of payment capabilities including:

• Cross-border payments

o Telegraphic transfers

o International bank cheques / drafts

• Domestic payments

o Local bank cheques / drafts / Cashiers order

o Corporate cheque

o Direct credits – ACH / GIRO / credit vouchers

o Local bank transfers (RTGS)

o Book transfers (account transfer between Standard Chartered branches)

• Payroll

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Payments system integration

Straight2Bank channels caters to different levels of customer payment sophistication,

including simple online transaction via Internet, bulk file payment via internet or lease

line, and the ability to send industry standard messages directly to the bank. Our in-

country specialists are available to help customise a solution that enables you to

manage your working capital in a more efficient manner.

Collection Services

Comprehensive receivables management solution

Standard Chartered understands that operating and sustaining a profitable business

these days is extremely tough. Your key business concerns could be:

• Receivables Management - ensuring receivables are collected in an efficient and

timely manner to optimise utilisation of funds

• Risk Management - ensuring effective management of debtors to eliminate risk of

returns and losses caused by defaulters and delayed payments

33
 • Inventory Management - ensuring efficient and quick turnaround of inventory to

maximise returns

• Cost Management - reducing interest costs through optimal utilisation of funds.

Our solution

The Standard Chartered Collections Solution leverages the Bank's extensive regional

knowledge and widespread branch network across our key markets to specially tailor

solutions for your regional and local collection needs.

This Collections Solution, delivered through a standardized international platform,

has the flexibility to cater to your local needs, thus enabling you to meet your

objectives of reducing costs and increasing efficiency and profitability through better

receivables and risk management. The key components of our solution include the

following:

• Extensive clearing network

• Guaranteed credit

• Comprehensive MIS

• System integration

• Outsourcing of collections

Extensive clearing network

Our extensive branch network, complemented by our correspondent banks' network,

provides you with a wide coverage of clearing locations to ensure you get the benefit

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of early availability of funds. This is further enhanced by our cheque purchase and

guaranteed credit services.

Guaranteed credit

To help you manage your cash inflow from your accounts receivable more efficiently,

Standard Chartered can arrange for guaranteed (subject to prior agreement) credit to

your account for cheque collections. Your local and foreign currency cheques will be

credited to your account on a fixed date even if the Bank is not in receipt of the funds

from the clearing house or correspondent bank. The faster availability of funds helps

reduce overdraft balances and consequently lowers interest costs.

Comprehensive MIS

We understand the importance of timely and accurate information regarding accounts

receivable to help you effectively manage your receivables and debtors, and minimise

losses caused by delayed receipts and defaults. You can also better manage your

buyers' requirements and improve your inventory management.

Based on your choice of Straight2Bank channels, multiple, detailed reports are

delivered to you via email, fax, Straight2Bannk Access (Host-To-Host channel) or

Straight2Bank Web(Internet Banking Channel).

These reports are tailored to your needs and provide details such as invoice number,

drawer name, customer reference number, debtor code, special narration, remarks and

any other information you have requested for. Here are some of the comprehensive

reports the Standard Chartered solution provides you with:

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• Activity Reports e.g. information on collections activity for the period

• Deposit Reconciliation Reports e.g. deposit confirmation

• Return and Reversals Report e.g. information on cheques returned

• Drawer Summary Report e.g. information on drawers

System integration

The Standard Chartered collections platform can be integrated with your account

receivables system to enable auto reconciliation for your account receivables. You get

fully reconciled receivables files with invoice details and amounts matched against

receipts.

In addition, Straight2Bank Web (Internet Banking Channel) can also be used as an

electronic channel to transmit collection information such as DDI (direct debit

initiation) files or invoice number (account receivables) details to the Bank. We also

provide the option of transmission of files and MIS through Straight2Bannk Access

(Host-To-Host channel)

Outsourcing of collections

Standard Chartered supports your complete collection cycle. These services cover:

• Courier pick-up service, which is available for cheques from your office, dealers'

and distributors' offices, from PO boxes etc.

36
• Clearing of instruments whether local or foreign currency through the clearing

houses, directly by Standard Chartered or through our correspondent bank network.

• Electronic collection services through the ACH.

• Data capture of information.

• Reconciliation activities.

Types of collections

We provide collection services for:

• Local currency cheques

• Foreign currency cheques

• Lock box services – retail and wholesale

• Direct Debits

• Credit card collections

• Inward telegraphic transfers

Please refer to the Standard Chartered individual country website to confirm the

availability of specific collections products and services.

Liquidity Management

Solutions for efficient management of your funds

A corporate treasurer's main challenge often revolves around ensuring that the company's

cash resources are utilised to their maximum advantage. You need a partner bank that can

help you:

37
 • Maximise interest income on surplus balances; minimise interest expense on

deficit balances for domestic, regional and global accounts

• Minimise FX conversion for cross-currency cash concentration

• Customise liquidity management solutions for different entities in different

countries

Our Solution

With our global experience and on-the-ground market knowledge, Standard Chartered

will help you define an overall cash management strategy which incorporates a

liquidity management solution that best meets your needs.

Standard Chartered's liquidity management propositions

Issues: Customer benefits:

• Tax implications • Minimise funding cost

• Single vs multiple entities • Account balance information

• MIS reports on inter-company

38
 • Outsourcing

Clearing Services

Making the right connections for financial institutions

With increasing business globalisation, your banking network may not have sufficient

reach. You may not want to put in the extra infrastructure or resources to expand your

network but still want to ensure your clients' transactions are serviced efficiently.

Clearing is one of the important services in which your bank would need support to

facilitate your clients' smooth international trade and cross-border transactions.

Our solution

Standard Chartered's international network and multi-currency capabilities are well

placed to provide you with a seamless service for all your clearing requirements

worldwide. Our network extends across Africa, the Middle East, South Asia, Latin

America, the USA and the UK. You can count on our over 150 years of on-the-ground

experience to tailor a clearing solution that meets your needs. Standard Chartered is a

correspondent banking partner you can trust to make this potentially complicated process

much easier for you

39
We tailor clearing solutions to address your specific needs whether in one or multiple

countries, or to complement our other services.

Standard Chartered offers "Best in Class" technology and processes in our clearing

services wherever you are, in whichever country you do business and in whatever

currency:

Emerging markets

If you are looking for a correspondent banking partner you can trust, Standard Chartered

can help you. We are in an excellent position to design the clearing service that meets

your needs. We have offices in every Asian country, with the exception of North Korea –

and with almost 150 years of on-the-ground experience, we make this potentially

complicated process much easier for you.

Asia Pacific

Standard Chartered's well established local franchise delivered throughout Asia is well

placed to meet your needs. We have offices in every Asian country with the exception of

North Korea.

We provide a full range of services, which includes execution of payments, reporting,

liquidity management, billing and account services. This includes US dollar and euro

clearing (which commenced in April 2003 and for which Standard Chartered is the

settlement agent) in Hong Kong.

Your benefits from Standard Chartered:

40
• Dedicated customer service and extensive local knowledge

• Value-added reporting capabilities (including via the internet)

• Consistent service levels – all our offices offering clearing services are ISO accredited

• Automated service delivery – inquiries / matching / cancellations; auto repair and

detailed STP reporting

• Customised billing

Middle East and Southern Asia

If you are looking for a correspondent banking partner you can trust, Standard Chartered

can help you. We are in an excellent position to design the clearing service that meets

your needs. We have offices throughout the Middle-East and South Asia and with almost

150 years of on-the-ground experience, we make this potentially complicated process

much easier for you.

We provide a full range of services, which include execution of payments, reporting,

liquidity management, billing and account services. This includes US dollar and euro

clearing (which commenced in April 2003 and for which Standard Chartered is the

settlement agent) in Hong Kong.

Your benefits from Standard Chartered:

• Dedicated customer service and extensive local knowledge

• Value-added reporting capabilities (including via the internet)

• Consistent service levels – all our offices offering clearing services are ISO

accredited

41
• Automated service delivery – inquiries / matching / cancellations; auto repair and

detailed STP reporting

• Customised billing

Africa

Standard Chartered is the experienced partner you can rely on to take care of your

African clearing requirements. You can entrust us with your clients' needs throughout the

region, offering them the same high level of service that they expect from you. Africa is

the latest region where Standard Chartered offers its clearing services, complementing the

coverage already provided in Asia, the Arabian Gulf, the eurozone and the United

States.Our wide clearing network in Africa is managed as one business with a consistent

approach to transactional services and service quality that is unique in Africa. With over a

hundred years' presence in many of our African territories, our first-hand market

knowledge of local business practices enables us to handle your transactions with

confidence and expertise, in some of the most challenging banking environments.

Services include payments and collections, account services, trade services, investment

options and reporting services via a variety of channels.

Your benefits from Standard Chartered:

• Network approach across our 138 offices in twelve African countries

• Consistency of services

42
• Market knowledge

• Customer service

• Local reputation

Key features

Standard Chartered understands how to meet your needs for a smooth and efficient U.S.

dollar clearing service. One of the first foreign banks to be invited to join the Clearing

House Interbank Payments System (CHIPS), Standard Chartered is a major U.S. dollar

clearing provider. Standard Chartered understands the markets where we do business, our

clients' needs and the rapid changes affecting the U.S. dollar clearing business.

Our network, expertise and technology enable you to resolve your clients' clearing

requirements promptly and efficiently.

Automated payments

Our payment process is highly automated, making use of electronic transfer technology

which reduces errors, enhances processing times and minimises costs -completing the

clearing process with maximum speed and efficiency.

Value-added reporting

We offer comprehensive reporting on balances and transaction activities. With this

information, you will be better able to track transactions, oversee the reconciliation

process and analyse usage patterns. Full reporting is also available through our electronic

delivery channels including the internet. Our extensive management information systems

provide you with clear and timely information to help you facilitate your management

43
decisions and simplify reconciliation. At Standard Chartered, our vast range of tailor-

made reporting capabilities satisfies all your record-keeping needs.

Billing

We understand your need for a simple and transparent billing system. We offer

innovative pricing structures that enable you to remain competitive. As such, you will

find that our billing covers tiered pricing, volume rates as well as standard fees and

services.

Customer service

No matter which part of the world you are conducting business from, we have dedicated

multilingual customer service staff to attend to your enquiries. Our numerous ISO 9002

certificates earned around the world demonstrate our commitment to excellence in service

delivery. For your added convenience, we have an 18-hour payment and inquiry

processing service, which enables us to respond quickly to your needs. The information

you need is always at your fingertips.

Technology

At Standard Chartered, we consistently invest in innovation, upgrading our technology to

guarantee that our services meet your needs. Our state-of-the-art technology and

interfaces make the clearing process quick, secure and efficient. We also supply a PC-

based automated search system for locating CHIPS and SWIFT codes to assist you in

creating straight-through payments for your added efficiency.

44
Liquidity management

We offer an array of products and investment sweeping vehicles to allow for

maximisation of your USD account balances that can be tailored to your specific

requirements.

Key benefits

Standard Chartered has been operating in the US for over 100 years. Our in-depth

experience and thorough understanding of clearing services enable us to offer you a

consistently high level of quality service. While there are a number of banks offering U.S.

dollar clearing facilities, you will find that Standard Chartered's tailored approach and

expertise can give you and your clients a value added clearing service.

Fundamental to our business approach is a commitment to ongoing improvement,

advanced technology and a system of rigorous controls. This gives us an competitive

edge and enables us to offer you complete consistency and reliability.

We have the skills, expertise and experience to deliver value-added solutions to help you achieve better business results.

Euro / sterling clearing

Standard Chartered Bank, London is able to provide euro products and clearing services,

including inter-bank and commercial payments, as well as trade reimbursements. We

work particularly closely with financial institutions in the emerging markets paying into

Europe, financial institutions in Europe paying across Asia, and financial institutions in

45
the Americas paying into Europe. Whatever your profile, you can be rest assured our

Euro services, with its comprehensive features, will provide you with quality and

consistency.

Prior to 1999, SCB was an existing member of the old ECU clearing system, having been

a founder member of the EBA. As such we have excellent first hand experience of a pan-

European cross-border payment environment. The introduction of the euro allows access

to all European Union countries on a Same Day basis. Regardless of the fact that the UK

is not one of the original members of EMU, UK banks, including SCB, can offer euro

accounts and make payments in exactly the same manner as any other of the 15 European

Union member banks.

CHAPS Membership SCB is one of the 20 full settlement members of CHAPS Euro,

the UK's domestic euro clearing system that is connected to TARGET.

46
OBJECTIVES
OF
THE STUDY

47
OBJECTIVES OF THE STUDY

Objectives of a project tell us why project has been taken under study. It helps us to know

more about the topic that is being undertaken and helps us to explore future prospects of

that organisation. Basically it tells what all have been studied while making the project.

 To learn about various aspects of standard charered cash management.

 To analyze the history of Standard chartered bank.

 To gain insights about functioning of standard chartered cash management.

 To explore the future prospects of standard chartered cash management.

48
 RESEARCH
METHODOLOG
Y

49
RESEARCH METHODOLOGY

Research is a process through which we attempt to achieve systematically and with the

support of data the answer to a question, the resolution of a problem, or a greater

understanding of a phenomenon. This process, which is frequently called research

methodology, has eight distinct characteristics:

1. Research originates with a question or problem.

2. Research requires a clear articulation of a goal.

3. Research follows a specific plan of procedure.

4. Research usually divides the principal problem into more manageable

subproblems.

5. Research is guided by the specific research problem, question, or hypothesis.

6. Research accepts certain critical assumptions.

7. Research requires the collection and interpretation of data in attempting to resolve

the problem that initiated the research.

8. Research is, by its nature, cyclical; or more exactly, helical.

Descriptive research is used in this project report in order to know about cash

management services to clients and determining their level of satisfaction. This is the

most popular type of research technique, generally used in survey research design and

50
 most useful in describing the characteristics of consumer behavior. The method used were

following:

 Questionnaire method

Direct Interaction with the clients

Following are the limitations faced by me during this project:

1. The allotted time period of 6 weeks for the study was relatively insufficient,

keeping in mind the long duration it can take at times, to close a particular

corporate deal.

2. The study might not produce absolutely accurate results as it was based on a

sample taken from the population.

3. It was difficult getting time and access to senior level Finance/HR managers (who

had to be talked to, to get required information) due to their busy schedules and

prior commitments.

A few of the managers refrained from giving the required information as he

51
 DATA
COLLECTION

52
Types of data collection

 Primary Data: - The sources of Primary data were questionnaires and personal

interviews.

 Secondary data: - the sources of secondary data were internet, books and

newspaper articles.

Sample size: 8

53
Data analysis
&
Interpretation

54
Data analysis & interpretation:

1. Are you aware of Standard chartered bank straight to bank sevices?

(a) Yes

(b) No

Yes
No

Analysis of the above diagram

Its very good for the standard chartered bank as most of the companies are aware of the

cash management services provided by the bank. The bank can look into companies as to

propose its services to the concerned company personnals

55
2. In which company bank do you have your acccount?

(a) Axis bank

(b) Standard chartered Bank

(c) HSBC Bank

(d) Bank Of America

Axis Bank
SCB
HSBC
BOI

Analysis of the above diagram

From the above diagram it can be easily inferred that standard chartered bank is

facing neck to neck competition from HSBC Bank and it should keep on imporvng to

remain at the top position

56
3. Does the financial crisis in US affecting your functioning here in INDIA?

(a) Yes

(b) No

Yes

No

Analysis of the above diagram

From the pie chart its quite evident that the financial crisis in US are affecting

people globally and even insurance compaies are gravely affected by the crisis

57
4. Are you satisfy with your company services?

(a) Yes

(b) No

Yes
No

Analysis of the above diagram

From the above analysis it can be interpreted that most of the companies were satiefied by

there CMS provider but still they found few ares of imporovement SCB can give

solutions for those areas So as to attain business rom these companies

58
5. What are your main modes of premium collection?

(a) Cash

(b) Cheque

(c) Demand Draft

Cash

Cheque

DD

Analysis of the above diagram

Most of the companies accept premium in the form of cheque as it’s a safer

instrument than cash and is easily handled as compared to demand draft Standard

Chartered Bank can provide various cheque collections options to the companies

59
6. Do you have centralized or decentralized?

(a) Centralized

(b) Decentralized

Centralised
Decntralised

Analysis of the above diagram

Most of the companies aspire to become cetralised as they want to have all the

cash balances at there main branch at the end of the day as it saves a lot of time

and money Standard Chartered Bank can offer the services of there new E-

banking software so as to suffice a company’s all needs

60
7. Do you accept premium through credit cards

(a) Yes

(b) No

Yes

No

Analysis of the above diagram

Most of the insurance companies are planning tointroduce this new facility as of

now notmany companies have started with this concept but sure are panning in

near future

61
8. What are your main modes making payments

(a) Cheque

(b) Cash

(c) DD

Cash
Cheque
DD

Analysis of the above diagram

Like premium most of the companies distribute their payments through cheques only

DD and cash are made out under special circumstances

62
9. Do you reinsure your polices

(a) Yes

(b) No

Yes
No

Analysis of the above diagram

Most of the companies re-insure themselves from one another or by a re-insurer it helps

them to reduce risk on there part Standard Chartered Bank can look into to the

opportunity to become the re-insuring bank as its quite rewarding

63
OBSERVATIO
NS
&
64
 FINDINGS

OBSERVATIONS & FINDINGS

 Its very good for the standard chartered bank as most of the companies

are aware of the cash management services provided by the bank. The

bank can look into companies as to propose its services to the

concerned company personnals

 it can be easily inferred that standard chartered bank is facing neck to

neck competition from HSBC Bank and it should keep on imporvng to

remain at the top position

65
 its quite evident that the financial crisis in US are affecting people

globally and even insurance compaies are gravely affected by the

crisis

 it can be interpreted that most of the companies were satiefied by there

CMS provider but still they found few ares of imporovement SCB can

give solutions for those areas So as to attain business rom these

companies

 Most of the companies accept premium in the form of cheque as it’s a

safer instrument than cash and is easily handled as compared to

demand draft Standard Chartered Bank can provide various cheque

collections options to the companies

 Most of the insurance companies are planning tointroduce this new

facility as of now notmany companies have started with this concept

but sure are panning in near future

 Like premium most of the companies distribute their payments

through cheques only DD and cash are made out under special

circumstances.

66
 Most of the companies re-insure themselves from one another or by a

re-insurer it helps them to reduce risk on there part Standard Chartered

Bank can look into to the opportunity to become the re-insuring bank

as its quite rewarding

CONCLUSION
&
SUGGESTION
67
 CONCLUSION

The study allowed us get answers regarding the service awareness among people and the

problems it faces. The key findings and analysis of the survey shoed the following

• A large number of clients and customers call the branch frequently to handle

banking issues , this shows the keenness of the customers to call the branch for

almost every small issue. The service Straight2bank does provide an answer to the

problem of the customers.

• The service provided by staright2bank does offer the main requirements of the

customers for which they visit or call the branch

68
• All the respondents wanted to carry out the banking needs at their convenience.

This means the service caters the banking needs that customers generally require

and its main benefit of banking while sitting at office is desired by one and all,

thereby proving that the service does have the potential usage.

• Few of the respondents were aware about the service which was desired by 100%

respondents clearly showing that there has been a falter in its promotion and

awareness strategies.

• Customers were not aware that the service was a free one, this is clear that almost

all the attributes of the services are favorable to the customers still customers are

not using the service and are not even aware of it.

• Almost all customers once educated about the service readily enrolled for it

whereas a mere portion did not trust the bank and thought that the bank would

have some hidden charges that they are not putting forward

Many clients who enrolled for the staright2bank service would have problems

using it as the drop boxes are not strategically placed many areas do not even have

drop box facility; Standard chaetered Bank must look into the policies of

installing the drop box. They should assign it to the regional office or allow

branches to put up boxes where the branch thinks it would be optimally utilized

no matter which area of the city as of now that branches are allowed to put up

69
 drop boxes in a radius which falls in close by areas to the branch. A customer who

lives close by to the branch would not use this service whereas customers who are

far of require the service, however the branch cannot provide them with the

facility as they cannot install the boxes in that area and it is the duty of the local

branch of that area to put up boxes which is not happening they hardly know

where customers of the other branch are located

SUGGESTION

We suggest following measures, which Standard chartered Bank could take so as to take

on heavy competition from HSBC Bank and ABN AMRO Bank:

• To identify regions where promotions are required. SCB lacks visibility in

western region where as it is a well known name in western region. Even then,

its promotional campaign focuses on western region where as northern region

is still waiting for promotional campaigns.

• Try to reduce cost, so that benefits can be passed on to customers. Senior

managers at SCB keep on telling that it is difficult to reduce cost, because of

services we provide. But the fact is, India being a price sensitive market;

70
 people at times go for monetary benefits rather than for long-term non-

monetary benefits.

• If charges can’t be reduced because of costs involved, make the services

customized, so that services are provided to only those customers who are

willing to pay the price for services they are getting and let the other

customers enjoy costs benefits without getting services.

• SCB should provide competitive prices as nowadays a lot business is being

acquired by AXIS bank and HSBC bank and SCB is facing a lot competition

from these banks

• SCB should contact with their clients regularly for knowing the problems

faced by them. This will help SCB in providing best services to customers.

This will result in additional customer base by getting further references from

satisfied clients.

• SCB should provide a separate relationships manager who should be liable to

handle all the needs of the client as the clients here are big corporate giants.

• SCB should focus on getting the business other business clients other than its

existing customers as it would help them to increase their business

opportunities.

71
BIBLIOGRAPHY

72
BIBLIOGRAPHY

• www.scb.com

• www.scb.co.in

• www.hsbc.co.in

• www.hsbc.com

• www.google.com

• www.axisbank.com

• www.abnamro.com

• www.hdfc.com

• www.lic.com

• Interaction with concerned personnel’s on getting the questionnaires filled

• Refered to Book CASH MANAGEMENT MADE EASY for better

understanding of the concept

73
• www.inc.com

• www.treasurymanagement.com

• www.business.ml.com

ANNEXURE

74
Dear Respondent,

I am student of millennium institute; I am doing this research to compare different

charges and services provided by trading firm to its clients.

1. Are you aware of Standard chartered bank straight to bank services?

(a) Yes

(b) No

2. In which company bank do you have your acccount?

(a) Axis bank

(b) Standard chartered Bank

(c) HSBC Bank

(d) BANK Of America

75
(e) ABN AMRO Bank

3. Does the financial crisis in US affecting your functioning here in INDIA?

(a) Yes

(b) No

4. Are you satisfy with your company services?

(a) Yes

(b) No

5. What are your main modes of premium collection

(a) Cash

(b) Cheque

(c) Demand Draft

6. Do you have centralized or decentralized?

(a) Centralized

(b) Decentralized

7. Do you accept premium through credit cards

(a) Yes

76
(b) No

8. What are your main modes making payments

(a) Cheque

(b) Cash

(c) DD

9. Do you reinsure your polices

(a) Yes

(b) No

Personal Information

Name:

Age:

Sex: ( ) Male ( ) Female

Phone No:

Occupation:

77