Budget Hotel Check List

A Hotel is a Hotel Establishment that provides

paid lodging, meals, and other services for travellers
and tourists on a short-term basis.

1 of 24 2014 – VERSION 1
 In order to the secure the rating being applied for, the establishment
must fulfil the following relevant to that particular rating:

downgrade to a lower rating.

an assessment being scheduled for the rating level below that

Fulfil at least 50% of the Enhancing Standards. Grace periods may

be granted for the rectification of any unfulfilled areas, if at least
40% of the enhancing standards are fulfilled, however less than
40% fulfilment will result in an assessment being scheduled
for the rating level below that currently being assessed.

**Indicates criteria for new building.

2 of 24 2014 – VERSION 1
Self-Assessment => Assessment Area

1 Public Areas 2 Food & Beverage 4 Services 6 Bedrooms 7 Bathrooms 9 Housekeeping 10 Maintenance

Licensing Operating Enhancing

1.1 General Requirements

Omit 1.1.1 Exterior & Entrance CC Cleanliness Condition

1.1.1.01 Exterior

Grounds and gardens, where provided, are landscaped.

Y N Y N Y N Y N

All pavements, car parks and roads belonging to the hotel are free of litter and tidy

Y N Y N Y N Y N

Parking at the hotel may be available in a general public parking area

Y N Y N Y N Y N
Where parking areas are under the Hotel premises or control, Functioning lighting in parking areas: - All areas of the parking space are
illuminated at night - All Bulbs in working order

Y N Y N Y N Y N

1.1.1.02 Exterior Signage

Exterior signage should be clear and visible, and either: visible from the main road (illuminated at night) unless the Hotel is located
within a multi purpose building; signed by RTA approved Road Signage; or for Hotels with gated entrances, has signage on / in the
vicinity of the gate

Y N Y N Y N Y N

Signboard with the name of the Hotel in Arabic & English, placed in a prominent place on the building

Y N Y N Y N Y N

The Arabic & English names are of the same size and equally take 50% of the space on the signboard

Y N Y N Y N Y N

The Arabic & English names mentioned in the signboard are written identically to those listed on the Establishment's License.

Y N Y N Y N Y N

No spelling mistakes in the signboard must occur

Y N Y N Y N Y N

Signboard is securely affixed

Y N Y N Y N Y N

Classification board positioned in a prominent place at the main entrance (i.e. visible on entry to the Hotel)

Y N Y N Y N Y N

Architectural features and decorations, in keeping with overall building design

Y N Y N Y N Y N

Hotel entrance clearly identifiable and doorway illuminated when it is dark

Y N Y N Y N Y N

Omit 1.1.2 Internal Public Areas CC Cleanliness Condition

1.1.2.03 Universal Access

3 of 24 2014 – VERSION 1
 All entrance areas have access for disabled guests. If main entrance is a revolving door, additional doorway/s available

Y N Y N Y N Y N
All public areas have sufficient space between furniture to facilitate movement for disabled guests (UA) (e.g. so that a wheelchair can
pass without obstruction)

Y N Y N Y N Y N

1.1.2.04 Lobby / Lounge

Lobby / reception area well appointed

Y N Y N Y N Y N

Free wireless in Public Areas offering high speed for upload and download at all times

Y N Y N Y N Y N

1.1.2.05 Interior Signage and Information Displays

Interior signage with directions to various facilities such as outlets, washrooms, beach/spa facilities, conference and banqueting etc, in
both Arabic & English

Y N Y N Y N Y N

Signage in corridor on each floor indicating the direction of specific room numbers

Y N Y N Y N Y N

Classification certificate is visible and positioned in a prominent place in the Reception area

Y N Y N Y N Y N
General tariff rates to be available on official hotel paper e.g. headed. Placed in a prominent place in the building in Arabic & English, or
on request

Y N Y N Y N Y N

General Service timings available: - Can be in an information sheet format - Can be displayed / signed if hotel so wishes

Y N Y N Y N Y N

Where Service timings are not 24 hours, actual operating times are displayed in a prominent place in Arabic and English

Y N Y N Y N Y N

Name correctly listed on all invoices, correspondence and brochures

Y N Y N Y N Y N

1.1.2.06 Interior Decoration / Design

Pictures of the required Dignitaries placed prominently upon entrance to the Hotel, and in the correct order, as stipulated by Dubai
Protocol Department

Y N Y N Y N Y N

1.1.2.07 Walls and Floorings

All wall surfaces finished e.g. paint, wallpaper, natural -e.g. wood-, or other specially designed or treated material

Y N Y N Y N Y N

Flooring is finished (made of non slip tile, carpet, natural -e.g. wood- or specially designed and treated material)

Y N Y N Y N Y N

Where present, carpets fitted correctly and with underlay

Y N Y N Y N Y N

1.1.2.08 Cultural awareness

There is a location / display exhibiting items pertaining to local heritage in the lobby area

Y N Y N Y N Y N

1.1.2.09 Lifts

** Main Building: If 2 levels or more (including ground floor), a minimum of 2 guest lifts present

Y N Y N Y N Y N

4 of 24 2014 – VERSION 1
 Lift/s travel to all floors in the building /s

Y N Y N Y N Y N

1.1.2.10 Corridors & Stairwells

Corridors are wide and spacious allowing freedom of movement for guests and service trolleys: - Corridors are wide enough for luggage
trolleys / persons to pass comfortably - Corridors are wide enough for 2 luggage trolleys or 2 room-service Trolleys or house-keeping
trolleys to pass comfortably - Corridors are free of obstructions which may prevent freedom of movement

Y N Y N Y N Y N
Stairwells present, as approved by Dubai Municipality, and accessible from all floors, with entrances identified: - Entrance door with
signage - Signage in corridors to indicate direction

Y N Y N Y N Y N

Stairwells should be permanently lit and activated through sensors

Y N Y N Y N Y N

1.1.2.11 Service / Delivery / Staff Entrance

Separate service / delivery entrance for goods

Y N Y N Y N Y N

Separate staff entrance (may also be through the same entrance for goods delivery)

Y N Y N Y N Y N

1.1.2.12 Public Phones

Internal (House) phone available in reception area

Y N Y N Y N Y N

A pay (public) telephone, or an internal house phone with access to local and international calls available.

Y N Y N Y N Y N

1.1.2.13 Cloakrooms

1 set of public toilets for gents, and 1 for ladies, to service the lobby area

Y N Y N Y N Y N

** At least 1 independent toilet for disabled guests, that allows wheelchair access

Y N Y N Y N Y N

Entrance Cloakroom doors:

Y N Y N Y N Y N
Entrance to the cloakroom must prevent viewing from the Public areas into the cloakroom area. I.e. second internal door, a paravent
screen, or that the door opens towards the wall rather than towards the bathroom.

Y N Y N Y N Y N

Each cloakroom should contain:

Y N Y N Y N Y N

Lidded WC's in line with Dubai Municipality requirements

Y N Y N Y N Y N

Separate cubicles if more than one WC

Y N Y N Y N Y N

Internal lock

Y N Y N Y N Y N

Washbasins

Y N Y N Y N Y N

One mirror for each Washbasin

5 of 24 2014 – VERSION 1
 Y N Y N Y N Y N

Separate bidet or spray washer in each cubicle

Y N Y N Y N Y N

Toilet roll holder

Y N Y N Y N Y N

Toilet paper

Y N Y N Y N Y N

At least 1 spare toilet roll

Y N Y N Y N Y N

Liquid soap

Y N Y N Y N Y N

Hot and cold running water

Y N Y N Y N Y N

Tissue paper or other means of drying hands e.g. an air hand dryer machine

Y N Y N Y N Y N
Functioning lighting with sufficient light intensity. - Ceiling and wall lighting present - All bulbs in working order - All bulbs are covered
(unless lighting design does not require)

Y N Y N Y N Y N

Evidence that cloakrooms are cleaned, stocked and frequently checked e.g. a cleaning schedule

Y N Y N Y N Y N

Lidded Sanitary bins provided in Ladies' cloakroom

Y N Y N Y N Y N

Fireproof waste bin in common area

Y N Y N Y N Y N
Baby changing facility in either an independent baby changing facility (family care room) or available in at least one male and one
female cloakrooms

Y N Y N Y N Y N

1.1.2.14 Prayer Area

A prayer area / Masjid is available within 500m of the establishment. If not, then Separate Male and female prayer areas (including
Ablution area) are provided, in a prominent location in the hotel (e.g.: Public Area, Lobby, Mezzanine NOT at Basement or Car Park or
other unsuitable location)

Y N Y N Y N Y N

** Where Prayer areas on site, Minimum prayer area (excluding Ablution area) 16 sqm each

Y N Y N Y N Y N

1.1.2.15 Ventilation, AC & Lighting

There are good levels of ventilation, providing adequate air flow into the building - Functioning air handling units providing fresh air
intake into the building

Y N Y N Y N Y N
There are good levels of air conditioning, providing an ambient temperature at all times of the year: - AC Present in all Public Areas -
Individual controls to adjust temperate control if applicable - Ambient Temperature 18 - 23 Degrees Celsius

Y N Y N Y N Y N
There is good light intensity, which is adjustable to suit day or night time operation (e.g.: dimmers): - Ceiling, wall and table lighting
present throughout public areas - Units can be controlled individually - Lighting levels can be adjusted - Bulbs in working order - All bulbs
are covered (unless lighting design does not require)

Y N Y N Y N Y N

6 of 24 2014 – VERSION 1
 1.1.2.16 Waste Management

Covered waste bins present in all public areas

Y N Y N Y N Y N

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7 of 24 2014 – VERSION 1
 Self-Assessment => Assessment Area

1 Public Areas 2 Food & Beverage 4 Services 6 Bedrooms 7 Bathrooms 9 Housekeeping 10 Maintenance

Licensing Operating Enhancing

2.2 Restaurant Outlets

Omit 2.2.1 Outlets & Capacity CC Cleanliness Condition

2.2.1.01 Vending Machine

Vending machines in the hotel are provided offering hot / cold drinks and snacks

Y N Y N Y N Y N

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8 of 24 2014 – VERSION 1
Self-Assessment => Assessment Area

1 Public Areas 2 Food & Beverage 4 Services 6 Bedrooms 7 Bathrooms 9 Housekeeping 10 Maintenance

Licensing Operating Enhancing

4.1 Staffing

Omit 4.1.1 General CC Cleanliness Condition

4.1.1.01 General

All staff are uniformed

Y N Y N Y N Y N

Uniforms are consistent within each dedicated area / division etc

Y N Y N Y N Y N

There is a staff grooming policy in place which addresses areas such as hygiene, jewellery, hair presentation, make up etc

Y N Y N Y N Y N

All staff are presented in keeping with the Staff Grooming Policy

Y N Y N Y N Y N

All staff wear a name badge, or badge indicating that they are a staff member

Y N Y N Y N Y N

There are staff training programmes in place, for all staffing roles within the hotel

Y N Y N Y N Y N

There is a training calendar, and records which demonstrate that all staff members have attended the relevant training programmes

Y N Y N Y N Y N

** Staff canteen or dedicated eating space provided, with food service (can be in-house / external catering or vending machine)

Y N Y N Y N Y N

** Separate male and female staff cloakrooms with changing facilities provided, located out of public view (Back of House)

Y N Y N Y N Y N

There is evidence and accounts which demonstrate that service charge revenues are allocated as per the Department of Tourism &
Commerce Marketing Circulars (refer to most up-to-date version available)

Y N Y N Y N Y N

4.2 Operator Service

Omit 4.2.1 General CC Cleanliness Condition

4.2.1.02 General

24 Hours Operator service available

Y N Y N Y N Y N

Answers phone promptly within five rings

Y N Y N Y N Y N

Confirms hotel name to all external callers

Y N Y N Y N Y N

9 of 24 2014 – VERSION 1
4.3 Hotel Website

Omit 4.3.1 General CC Cleanliness Condition

4.3.1.03 General
Functioning website available in Arabic (this applies to the specific Hotel Establishment website, the group/other websites are not affected
by this regulation)

Y N Y N Y N Y N

Functioning website available in English

Y N Y N Y N Y N

Full hotel name, any chain affiliations and official star rating referenced

Y N Y N Y N Y N

Detailed, current and accurate Hotel information provided

Y N Y N Y N Y N

A reservation enquiry facility with a maximum response time of 24 hours

Y N Y N Y N Y N

Real-time on line reservation and booking confirmation available on Hotel website

Y N Y N Y N Y N

Hotel image gallery, show casing as a minimum 4 current images, with images present of both public areas and bedrooms

Y N Y N Y N Y N

Contact section on website with full contact details and enquiry submission facility

Y N Y N Y N Y N

Detailed address information

Y N Y N Y N Y N

Lost and Found information, or a contact for the Lost & Found department

Y N Y N Y N Y N

There is information regarding any construction work nearby or in the hotel, if applicable

Y N Y N Y N Y N

Website address and e-mail contact displayed on all printed promotional materials

Y N Y N Y N Y N

4.4 Reservations

Omit 4.4.1 General CC Cleanliness Condition

4.4.1.04 General

Reservations accepted during business hours, either at property, or through a central reservation service

Y N Y N Y N Y N

Calls answered promptly within five rings and introduction provided

Y N Y N Y N Y N

Hotels caller's name and addresses caller by name prior to closing

Y N Y N Y N Y N

Provides rate structure and room availability

Y N Y N Y N Y N

Confirms rate inclusions and explains government fees and service charge policy, and any other applicable charges or supplements

10 of 24 2014 – VERSION 1
 Y N Y N Y N Y N

Provides an overview of facilities and services

Y N Y N Y N Y N

Exhibits competent knowledge of all associated facilities and hours of operation

Y N Y N Y N Y N

Explains deposit and cancellation policies

Y N Y N Y N Y N

Provides confirmation number or reference

Y N Y N Y N Y N

Written confirmation offered to guest

Y N Y N Y N Y N

Provides a thank you to guest for calling

Y N Y N Y N Y N

4.5 Reception

Omit 4.5.1 Arrival & Rooming CC Cleanliness Condition

4.5.1.05 General

Reception area/desk to be provided

Y N Y N Y N Y N

Reception staffed 24 hours

Y N Y N Y N Y N

Arabic and English speaking personnel on duty at all times

Y N Y N Y N Y N

Omit 4.5.2 Services CC Cleanliness Condition

4.5.2.06 General

Foreign Exchange available with current rates clearly displayed

Y N Y N Y N Y N

Universal adaptor provided at least through reception / housekeeping

Y N Y N Y N Y N

The availability of Universal adaptors is to be published in the Guest Services Directory

Y N Y N Y N Y N

At least two credit cards accepted

Y N Y N Y N Y N
An approved form of prepayment, sufficient to cover the estimated guest bill, is secured in advance of, or on arrival of the guest, and
prior to room access, as follows: - A credit card pre-authorisation; or - A cash advance deposit; or - A Pre-paid voucher; or - A letter
from the guest's company Note: where a voucher or letter covers defined charges only, additional payment should be secured direct
from the guest

Y N Y N Y N Y N

There is a means of maintaining accounts and records pertaining to the hotels business

Y N Y N Y N Y N
Hotel does not levy service charges or municipality fee in excess of the current amount as advised by the Governing Authority, for room
rates and other services

Y N Y N Y N Y N

11 of 24 2014 – VERSION 1
 Hotel must distinguish between the Municipality fee and the service charges, on all guest invoices

Y N Y N Y N Y N

Hotel does not retain guest's passport during their stay, unless visa service has been provided by the hotel

Y N Y N Y N Y N

There is evidence that the Hotel informs guest and tour operators in advance of stay if construction work is taking place, nearby or in
hotel

Y N Y N Y N Y N

4.5.2.08 Messages

Message taking system in place, via written messages, voicemail service or Interactive TV

Y N Y N Y N Y N

4.5.2.09 Information

Staff can assist with relevant and current hotel and tourist information in Arabic and English

Y N Y N Y N Y N

4.6 Guest Relations

Omit 4.6.1 General CC Cleanliness Condition

4.6.1.10 General

Complaint handling programme in place

Y N Y N Y N Y N

4.8 Tourist Information

Omit 4.8.2 Travel Services CC Cleanliness Condition

4.8.2.14 General

Provide travel service information i.e. car hire, tourist excursion etc. to the guest

Y N Y N Y N Y N

Can arrange taxi bookings

Y N Y N Y N Y N

Short term luggage storage facility in a designated secure area

Y N Y N Y N Y N

4.9 Other

Omit 4.9.1 General CC Cleanliness Condition

4.9.1.14 Security

Responsible person on site and on call 24-hours per day.

Y N Y N Y N Y N

Fire alarm system present and functioning.

Y N Y N Y N Y N

Security cameras present and functioning

Y N Y N Y N Y N

All hotel entrances are controlled at night

Y N Y N Y N Y N

Functioning locks provided on each window overlooking a common walkway, or on the ground-floor

Y N Y N Y N Y N

4.9.1.15 First Aid / Emergencies

12 of 24 2014 – VERSION 1
 Medical service available 24 hours, either on call or in-house

Y N Y N Y N Y N
First aid box provided in all outlets, at the reception, and near leisure facilities. Contains all medical items listed as per Dubai Corporation
for Ambulance Services.

Y N Y N Y N Y N

Automated External Defibrillator (AED) provided in the lobby of the main building, health clubs or other annexes

Y N Y N Y N Y N

Qualified staff available to handle emergencies - minimum of 3 staff, one who should be available 24 hours

Y N Y N Y N Y N

Qualified staff have completed a training course in Basic Life Support (BLS) including First Aid, and Cardio Pulmonary Resuscitation (CPR)
at the Dubai Corporation for Ambulance Services

Y N Y N Y N Y N

4.9.1.16 Wheelchair

Wheelchair available for guest use

Y N Y N Y N Y N

Omit 4.9.2 Environmental Awareness CC Cleanliness Condition

4.9.2.18 General
There is a written environmental policy, with initiatives for both employees and guests (without consequences for non compliance for
guests)

Y N Y N Y N Y N

There is evidence of a plan to implement the policy for employees, which may be supported by organised events, trainings etc

Y N Y N Y N Y N

There is evidence of efforts to reduce waste, without reducing guest comfort

Y N Y N Y N Y N

There is evidence of efforts to improve energy efficiency, without reducing guest comfort

Y N Y N Y N Y N

Omit 4.9.3 Universal Access CC Cleanliness Condition

4.9.3.19 General
There is a written Universal Access policy pertaining to disabled guests, which clearly explains to employees, guidelines and procedures
for:

Y N Y N Y N Y N

Dealing with guests with mobility impairments

Y N Y N Y N Y N

Dealing with guests with hearing impairments

Y N Y N Y N Y N

Dealing with guests with visual impairments

Y N Y N Y N Y N

There is evidence of a plan to implement the policy for employees, which may be supported by organised events, trainings etc

Y N Y N Y N Y N
There is a written policy pertaining to emergency procedures for disabled guests, with clearly defined emergency and evacuation
procedures for:

Y N Y N Y N Y N

Guests with mobility impairments

Y N Y N Y N Y N

13 of 24 2014 – VERSION 1
 Guests with hearing impairments

Y N Y N Y N Y N

Guests with visual impairments

Y N Y N Y N Y N

Hotel Establishments shall comply with any universal access policy issued by the Dubai Municipality

Y N Y N Y N Y N

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14 of 24 2014 – VERSION 1
Self-Assessment => Assessment Area

1 Public Areas 2 Food & Beverage 4 Services 6 Bedrooms 7 Bathrooms 9 Housekeeping 10 Maintenance

Licensing Operating Enhancing

6.1 General Requirements

Omit 6.1.1 Rooms & Sizes CC Cleanliness Condition

6.1.1.01 Rooms

Minimum 10 rooms

Y N Y N Y N Y N
Minimum 1 room with disabled facilities if total guest rooms is less or equal to 5o; 1 additional room if total guest rooms is between 51 –
100, and 1 further additional room for every 100 rooms thereafter

Y N Y N Y N Y N

10% rooms are non smoking

Y N Y N Y N Y N
Non smoking rooms are located together so that the entire corridor is non smoking (may require more than 10% of inventory). If the
floor has only one corridor, all rooms must be non smoking. If the floor has wings, it is sufficient that a wing is non smoking, assuming
that minimum 10% requirement is met

Y N Y N Y N Y N

** Minimum 15 sqm (including bathroom and excluding entrances any outdoor areas e.g. balcony)

Y N Y N Y N Y N

** Bathroom with shower only (no bathtub) available, Minimum 3.5 sqm

Y N Y N Y N Y N

Omit 6.1.2 Other CC Cleanliness Condition

6.1.2.02 Door & Signage

Each guest unit has an entrance door

Y N Y N Y N Y N

Door knocker or bell

Y N Y N Y N Y N

Spy hole in door or other means of viewing the exterior side of the door. E.g. Intercom system

Y N Y N Y N Y N

Door stopper or other means present to hold door in open position

Y N Y N Y N Y N

All entrance doors should lock automatically, preventing access from the outside. Door lock can be mechanical or electronic.

Y N Y N Y N Y N

Secondary locking mechanism present e.g. double lock, switch etc

Y N Y N Y N Y N
Door chain or latch present in addition to the primary and secondary locking mechanism (Note: May be a built in chain if the secondary
locking mechanism is a switch)

Y N Y N Y N Y N

15 of 24 2014 – VERSION 1
 All entrance doors to be fitted with door closers to enable a controlled / slow close

Y N Y N Y N Y N

Internal connecting doors with deadbolt lock or double door system

Y N Y N Y N Y N

Door signage showing room number

Y N Y N Y N Y N

Fire evacuation plans displayed in Arabic & English

Y N Y N Y N Y N

Fire evacuation plans displayed in other languages

Y N Y N Y N Y N

Prayer sign affixed and positioned correctly on ceiling/wall

Y N Y N Y N Y N

6.1.2.03 Lighting, Temperature Control & Soundproofing

Air Conditioning, may be split units or window units

Y N Y N Y N Y N

Air conditioning unit does not omit noise

Y N Y N Y N Y N

Emergency lighting provided

Y N Y N Y N Y N

Preferably 1 light / reading lamp per bed but 1 acceptable for 2 guests if appropriately placed

Y N Y N Y N Y N

Individual switches to control lighting.

Y N Y N Y N Y N

Additional lighting at desk / vanity area

Y N Y N Y N Y N

All lights must have shades

Y N Y N Y N Y N

6.1.2.04 Balcony

Balcony measurements and design layout as per Dubai Municipality requirements

Y N Y N Y N Y N

Balcony doors, where present, have a functioning locking mechanism (should not be automatic so that guests may re-enter)

Y N Y N Y N Y N

Secondary locking mechanism present to additionally secure door from the inside e.g. a latch

Y N Y N Y N Y N

The latch is out of the reach of children (where children permitted)

Y N Y N Y N Y N

When unlocked, it is possible to open the door from the outside, so that guests may re-enter

Y N Y N Y N Y N

Where rooms have balconies with sufficient space to accommodate furniture; a table and chairs may be provided

16 of 24 2014 – VERSION 1
 Y N Y N Y N Y N

6.1.2.05 Windows

Window present in every habitable room

Y N Y N Y N Y N

Windows are double glazed

Y N Y N Y N Y N

Each window overlooking a common walkway or in a ground floor unit must be equipped with a functional lock.

Y N Y N Y N Y N

Sheer and dress curtains, or blinds, and black out to completely darken room

Y N Y N Y N Y N

6.1.2.06 Walls and Flooring

Flooring is finished (made of non slip tile, carpet, natural -e.g. wood- or specially designed and treated material)

Y N Y N Y N Y N

Where present, carpets fitted correctly and with underlay

Y N Y N Y N Y N

All wall surfaces finished e.g. paint, wallpaper, natural -e.g. wood-, or other specially designed or treated material

Y N Y N Y N Y N

6.2 Room, Furniture & Equipment

Omit 6.2.1 Beds & Linen CC Cleanliness Condition

6.2.1.08 Beds & Linen

Rooms available with double occupancy bed

Y N Y N Y N Y N

Single Bed size minimum 90 cm x 190 cm

Y N Y N Y N Y N

Double bed size minimum 150 cm x 190 cm

Y N Y N Y N Y N

All double occupancy beds have access from both sides

Y N Y N Y N Y N

Headboard provided or built in

Y N Y N Y N Y N

2 sheets provided for the mattress (bottom sheet and intermediate sheet)

Y N Y N Y N Y N

Sheets are as a minimum 60/40 (60% cotton, 40% other)

Y N Y N Y N Y N

Blanket with cover sheet or bedspread; or Duvet with cover provided

Y N Y N Y N Y N

Minimum 1 pillow with case per person for single and 2 pillows with cases per Double / Queen

Y N Y N Y N Y N

Mattress fitted with mattress protector or under blanket

17 of 24 2014 – VERSION 1
 Y N Y N Y N Y N

Mattress rotated with signage, or replaceable cartridges

Y N Y N Y N Y N

Evidence of blanket and duvet cleaning programme

Y N Y N Y N Y N

Evidence of spring and deep cleaning programmes in place

Y N Y N Y N Y N

Cots and extra beds are available on request, provided guest limit per room is not exceeded

Y N Y N Y N Y N

Omit 6.2.2 Furniture CC Cleanliness Condition

6.2.2.09 General

Bedside table next to the bed or shelf (preferable 1 per bed but 1 acceptable for 2 guests if placed in the centre of the beds)

Y N Y N Y N Y N

Luggage storage provided (could be under the bed)

Y N Y N Y N Y N

6.2.2.10 Wardrobe

Shelving or drawers required, however must provide at least one hanger and hanging space e.g. hook

Y N Y N Y N Y N

Omit 6.2.3 Equipment CC Cleanliness Condition

6.2.3.13 Iron / Iron board

Iron & board available on request. May be chargeable

Y N Y N Y N Y N

6.3 Amenities

Omit 6.3.1 General CC Cleanliness Condition

6.3.1.14 General
A hair dryer must be provided in the room and can be located in the bedroom or bathroom. Can be a wall mounted hose type unit, and
must have an automatic shut off if in bathroom

Y N Y N Y N Y N

At least 1 available socket for guest use (unused by other room equipment)

Y N Y N Y N Y N

Fireproof waste bin

Y N Y N Y N Y N

Quran (English version). (Arabic version available on request)

Y N Y N Y N Y N

Prayer mat

Y N Y N Y N Y N

1 ashtray per room in smoking rooms

Y N Y N Y N Y N

6.4 Communications

Omit 6.4.1 General CC Cleanliness Condition

6.4.1.15 TV / Radio

18 of 24 2014 – VERSION 1
 Colour TV, free of charge, showing free-to-air local / regional channels including the following: Sama Dubai, Dubai Sport, One TV, Dubai
TV, Dubai Racing

Y N Y N Y N Y N

TV on a wall-bracket or on top of a cabinet and can be viewed comfortably from both the seating area and the bed

Y N Y N Y N Y N

Remote Control

Y N Y N Y N Y N

6.4.1.17 Telephone / Internet / Alarm

1 telephone per room

Y N Y N Y N Y N

Direct dial for local calls

Y N Y N Y N Y N

International calls via operator

Y N Y N Y N Y N

Telephone Rate Card

Y N Y N Y N Y N

Room number or bedroom extension number on all phones in room

Y N Y N Y N Y N

Free/Paid wireless and wired internet with minimum RJ45 Jack offering high speed for upload and download at all times

Y N Y N Y N Y N

6.4.1.20 Guest Services Directory & Information

Printed Guest Services Directory provided, with:

Y N Y N Y N Y N

Emergency procedures in Arabic & English

Y N Y N Y N Y N

General Tariffs in Arabic & English

Y N Y N Y N Y N

Telephone directory available (may be yellow pages beside bed or list on the television, etc…)

Y N Y N Y N Y N

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19 of 24 2014 – VERSION 1
Self-Assessment => Assessment Area

1 Public Areas 2 Food & Beverage 4 Services 6 Bedrooms 7 Bathrooms 9 Housekeeping 10 Maintenance

Licensing Operating Enhancing

7.1 General Requirements

Omit 7.1.1 En-suite CC Cleanliness Condition

7.1.1.01 General

En-suite Bathroom Present in each room

Y N Y N Y N Y N

7.1.1.02 Fixtures & Fittings

Shower, shower area or shower over bath Present - which must have a tempered glass door / partition, or a shower curtain, with
removable liner

Y N Y N Y N Y N

** If stand alone shower, minimum 0.6 sqm

Y N Y N Y N Y N

If shower area provided floor drainage must be provided

Y N Y N Y N Y N

Shower curtains, where present, must have a removable liner, that is changed on each guest departure

Y N Y N Y N Y N
Tempered Glass partition should be (minimum width 80cm) and minimum height should be positioned above the highest position of the
shower head

Y N Y N Y N Y N

Safety handle in bath (where bathtub present)

Y N Y N Y N Y N

** All shower and bath surfaces to be non slip

Y N Y N Y N Y N

Lidded WC in line with Dubai Municipality requirements

Y N Y N Y N Y N

Separate bidet or spray washer present

Y N Y N Y N Y N

Washbasin

Y N Y N Y N Y N

Bathroom door present with locking and emergency unlocking facilities

Y N Y N Y N Y N

7.1.1.03 Walls, Tiling & Flooring

All wall surfaces finished e.g. paint, wallpaper, natural -e.g. wood-, or other specially designed or treated material

Y N Y N Y N Y N

Flooring is finished (made of non slip sealed natural material -e.g. marble-, ceramic, or specially designed and treated material)

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 Y N Y N Y N Y N

7.1.1.04 Lighting, Ventilation & Water flow

Functional lighting for shaving and make-up.

Y N Y N Y N Y N

Hot and cold water available. Strong and simply adjusted flow of water, particularly in shower / bath

Y N Y N Y N Y N

Ventilation & Extraction provided

Y N Y N Y N Y N

7.1.1.05 Facilities

Soap dishes (for individual soaps) or Soap Dispenser

Y N Y N Y N Y N

Toilet Roll Holder

Y N Y N Y N Y N

Conveniently located electric shaver point, with voltage indicated

Y N Y N Y N Y N

Mirror situated above or adjacent to the washbasin with integral or dedicated lighting

Y N Y N Y N Y N

Telephone

Y N Y N Y N Y N

Integrated alarm function on bathroom phone or a pull alarm system, to call for help in the event of an emergency

Y N Y N Y N Y N

At least one clothes hook on/near door

Y N Y N Y N Y N

7.2 Amenities

Omit 7.2.1 General CC Cleanliness Condition

7.2.1.06 Towelling
Rail/s for hand/bath towels provided, located beside the Washbasin/bath/shower areas which can accommodate required towelling
items. Towel items can be stored on shelving, however rail must be present for drying

Y N Y N Y N Y N

One set towels per person - at least one bath towel provided for each guest.

Y N Y N Y N Y N

7.2.1.07 Toiletries

Soap provided. Minimum 1 per room. Minimum 30 ml for liquid soap or 25 grams for individually packaged soaps.

Y N Y N Y N Y N

Other guest toiletries may be provided at a charge

Y N Y N Y N Y N

7.2.1.09 Other

At least 1 toilet roll

Y N Y N Y N Y N

One glass per guest

Y N Y N Y N Y N

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 Lidded Sanitary bin with disposal bags

Y N Y N Y N Y N

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22 of 24 2014 – VERSION 1
 Self-Assessment => Assessment Area

1 Public Areas 2 Food & Beverage 4 Services 6 Bedrooms 7 Bathrooms 9 Housekeeping 10 Maintenance

Licensing Operating Enhancing

9.1 General Requirements

Omit 9.1.1 General CC Cleanliness Condition

9.1.1.01 Room Cleaning

Room cleaning provided (may be set hours)

Y N Y N Y N Y N

Towels / linen changed at least twice a week during guest stay

Y N Y N Y N Y N

Additional towels available at a charge

Y N Y N Y N Y N

9.1.1.02 Housekeeping Cupboard

Sufficient Service pantries (e.g. for housekeeping) located throughout the establishment to service all floors

Y N Y N Y N Y N

9.1.1.03 Laundry & Dry Cleaning

Laundry service available on request and may be provided only through an external facility

Y N Y N Y N Y N

9.1.1.04 Lost & Found

Lost & Found Service available

Y N Y N Y N Y N

Evidence that items are securely stored, recorded and forwarded on request to the owner

Y N Y N Y N Y N

Evidence that hotel abides by the Dubai Police policy for "Procedures of Found Items at Hotel Establishment"

Y N Y N Y N Y N

Hotel guests are informed about the Lost & Found Policy through a publication/s, in addition to the hotel website. E.g. in the guest
service directory

Y N Y N Y N Y N

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Contact Us | About Us
This site is maintained by Dubai Department of Tourism & Commerce Marketing

iii

23 of 24 2014 – VERSION 1
 Self-Assessment => Assessment Area

1 Public Areas 2 Food & Beverage 4 Services 6 Bedrooms 7 Bathrooms 9 Housekeeping 10 Maintenance

Licensing Operating Enhancing

10.1 General Requirements

Omit 10.1.1 General CC Cleanliness Condition

10.1.1.01 General Maintenance

There is evidence of a general maintenance programme for the upkeep of the hotel, grounds and facilities

Y N Y N Y N Y N

10.1.1.02 Other

There is evidence of a window cleaning programme in place both internal and external

Y N Y N Y N Y N

Back up generator available with evidence of a maintenance programme, and which complies with the relevant authority's guidelines.

Y N Y N Y N Y N

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Contact Us | About Us
This site is maintained by Dubai Department of Tourism & Commerce Marketing

iii

24 of 24 2014 – VERSION 1