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Dharmendra

This resume is for Dharmendra G seeking an IT position. He has over 10 years of experience as a desktop engineer and service engineer. He holds an MBA and Bachelor of Commerce degree. He has skills in MS Office, operating systems, hardware troubleshooting, software installation, backup and restoration, and network support. He is responsible for desktop and network support, virus protection, and maintaining over 250 desktops.

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Sivaram Krishnan
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128 views2 pages

Dharmendra

This resume is for Dharmendra G seeking an IT position. He has over 10 years of experience as a desktop engineer and service engineer. He holds an MBA and Bachelor of Commerce degree. He has skills in MS Office, operating systems, hardware troubleshooting, software installation, backup and restoration, and network support. He is responsible for desktop and network support, virus protection, and maintaining over 250 desktops.

Uploaded by

Sivaram Krishnan
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Resume

DHARMENDRA.G E – Mail : dharmendragk@rediffmail.com


Mobile : 9840399175

Objective

Seeking a position to utilize my skills and abilities in the Information Technology Industry
that offers professional growth while being resourceful, innovative and flexible.

Working Experience:

• Working as a DESKTOP ENGINEER in Care IT Solutions (Partner of Wipro)


since Oct 2007 to till Date
• Worked as a SERVICE ENGINEER in UCS Computers, Porur, Chennai, from
April 2005 to October 21st 2007

Professional Qualification:

 Master of Business Administration from Alagappa University in 2006 .

 Bachelor of Commerce from Shrine Vailankanni Malathy Panicker College of


Arts & Science, Chennai in 2003.

Software Efficiency :

Packages : MS-Office, Lotus Notes Client.

Operating System : Win 98, Win 2000, Win XP, Dos 6.00

System Skill:

 Providing Onsite support for Win2000,XP,Network, HDFCSL applications and


lotus Troubleshoots HDFCSL IT infrastructure in Chennai HUB.
 Provide timely, accurate support for problem tracking, call tracking, request
tracking, as well as develop and maintain positive relations with users, Ensure
Response Time and Resolution Time
 Prioritizing user requests, and resolving complex issues. Successfully resolve
more than hundreds of issues monthly.
 Develop and maintain service contract relationship with external vendors
 Installation/Updation of Patches as per requirements.
 Monitoring of Incidents assigned by the Helpdesk and gets the same resolved
with in the SLA
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 Lotus, notes Installation & Troubleshoots
 PC/ Workstation Crash / Hang / OS Crash situation handling and identification
of the cause of problem.
 Identification of the cause for Problems in Printing and drivers update in case
required.
 Identification of Hardware / Software Failure. HDD reformatting
(PCs/Workstations).Transformation of data

Responsibility :
o Installing and configuring Symantec Anti Virus and Application.
o Backup and Restoring files through Windows Server.
o Tracking the E-Helpline system for the SLA Matrix.
o Installation, maintenance, of system, printer, LAN and WAN of Administrative
office, Technical office and Factories
o Providing desktop support for all Windows 98/2K/XP/Vista and 1st level
Network and server support
o Maintaining more than 250 desktops & Graphical Workstation, Networking
with Windows 2000 Professional,Windows XP Prof, Win 2K3 server.

o Maintains and servicing more than 250 Pcs

Personal Details :

Name : Dharmendra.G
Father’s Name : Gunaswamy.N.K
Date of Birth : 16th March 1983
Marital Status : Married
Nationality : Indian

Permanent Address : No.5/117, Bajanai Koil Street,


Nazarathpet, Poonamallee,
Chennai-602103.

All the above information’s are true to the best of my knowledge.

Dharmendra.G

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