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Controlling

Controlling is the fourth function in the management process and involves monitoring employees' activities to determine if the organization is achieving its goals, and making corrections when needed. While companies are placing less emphasis on top-down control, the responsibility still lies with managers. For example, the new CEO of Citigroup is implementing new performance tracking tools for managers to bring more accountability and discipline as the company moves forward.

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29 views1 page

Controlling

Controlling is the fourth function in the management process and involves monitoring employees' activities to determine if the organization is achieving its goals, and making corrections when needed. While companies are placing less emphasis on top-down control, the responsibility still lies with managers. For example, the new CEO of Citigroup is implementing new performance tracking tools for managers to bring more accountability and discipline as the company moves forward.

Uploaded by

sittoolwin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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CONTROLLING

Controlling is the fourth function in the management


process. Controlling means moni- toring employees’
activities, determining whether the organization is moving
toward its goals, and making corrections as necessary. One
trend in recent years is for companies to place less
emphasis on top-down control and more emphasis on
training employees to monitor and correct themselves.
However, the ultimate responsibility for control still rests
with managers. Michael Corbat, the new CEO of Citigroup,
for example, is taking a new approach to control at the
giant company, which was kept afloat during the financial
crisis with $45 billion in government aid. “You are what you
measure,” Corbat says, and he is implementing new tools
to track the performance of individual managers as a way
to bring greater accountability and discipline. 12

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