PRESENTED BY
APOORVA GUPTA
OJAS MAHESHWARI
SONAM JAIN
Flipkart.com, India’s largest e-commerce brand
for physical goods, started with books in 2007,
and entered the consumer electronics category
with the launch of mobile phones, in September
2010.
The co-founders of flipkart are Sachin Bansal
and BinnyBansal.
Since then it has grown rapidly, today the
portfolio is spread across 14 categories – from
books to music, mobiles, computers, cameras,
home & kitchen appliances, TV & home theatre
systems etc.
Started with selling of Books,
Operation exclusive to India, with HQ at
Bangalore, Karnataka
First book sold- “Leaving Microsoft to
change the world” by john Wood
Later expanded business in other
products like
› Electronic goods
› Apparels Home and
› kitchen appliances etc.
Ranks in the top 20 websites in India.
Book titles available– 11.5 million.
Registered users – 22 million
Current manpower – Approx. 4800
Items shipped per day – 30000+
Own delivery network – 37 cities
Product
Place
Price
Promotion
Process
Physical evidence
People
FICTION
Aims most segments except
ACADEMIC
automobiles and groceries.
LITERATURE
CHILDREN
Various products in all the
categories have given a chance
to all other brand to compete ELECTRONIC GOODS
HOUSEHOLD ELECT.
with each other for there brand MOBILE
and customer attraction. TECHNOLOGIES
PERIPHERALS,WELL
NESS
APPARELS
ACCESSORIES
Inventory at 4 major centers-
Mumbai, Delhi, Bangalore,
Kolkata
Delivery services through e-kart
and postal services.
Covers all tier-1 cities and major
tier-2 and tier-3 cities.
This is where flipkart saves
money as it does not need to
incur cost on setting up stores as
it is online based.
First offline store opened in Bangalore named “fliptomania”
Much less price then other e-commerce
websites
Availability of E wallets and E-Gifts
EMI option for specific products
Discounted coupons
Free shipping facility
Special discount and promotional codes for
the loyal customers.
The products are offered various prices catering to all the classes of buyers
Cash on delivery
Debit and Credit card transactions
Delivery time
Payzippy safe payments
The packaging and quality of
product
Prompt delivery
30 day return policy
Customer services
Investors
Employees
Flipkart segments market on the basis of
› Internet users
6% 3%
Internet user w.r.t age
18% 34% 15-24
25-34
35-44
45-54
55+
39%
How to differentiate?
Different section for men
Different section for women
Whom to target?
Youth generation
Different section for kids wear
depending upon the age like
› 0-2 yrs.
Socially connected people or
Internet connected People › 2-4 yrs.
› 4-8 yrs.
Shopaholic (discount keen
people) › 8-12 yrs.
› 12 and above
Psychographic Demographic
Cash on delivery Marketing campaign like no
kidding no worrying
30- Days replacement
policy(varied with product)
Promo coupons or
E wallet and e Vouchers Discount
User friendly interface
SEO
Above the line promotion:
› TV Advertisement
› Print ads
Below the line promotion:
› Word of mouth
› Bulk mailing
› In app push notification
Through the line promotion:
› Social media marketing/ campaign
In promotion Flipkart uses a new tool know as AFFILIATE MARKETING in which it
earns revenue from different brand for placing their ads in the hot deal section for better
presence.
Advt by flipkart
Internet users to reach 420 million by june 2017:IAMAI