UJI UNIVARIAT
Uji Normalitas DATA : Jika p value > 0.05 maka Ho diterima, artinya Data Berdistribusi Normal
Kepuasan
Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
Kepuasaaan .088 80 .193 .977 80 .163
a. Lilliefors Significance Correction
Empati
Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
Empatii .088 80 .200* .979 80 .214
a. Lilliefors Significance Correction
*. This is a lower bound of the true significance.
Tindakan
Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
Tindakaan .089 80 .180 .977 80 .152
a. Lilliefors Significance Correction
Kehandalan
Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
Kehandalaan .093 80 .082 .975 80 .116
a. Lilliefors Significance Correction
Bukti Fisik
Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
Bukti_Fisiik .082 80 .200* .979 80 .203
a. Lilliefors Significance Correction
*. This is a lower bound of the true significance.
Jaminan
Tests of Normality
Kolmogorov-Smirnova Shapiro-Wilk
Statistic df Sig. Statistic df Sig.
Jaminaaan .094 80 .080 .970 80 .055
a. Lilliefors Significance Correction
SELEKSI BIVARIAT
Kandidat untuk pemodelan Multivariat = p < 0.25
NO VARIABEL P Value KETERANGAN
1. Empati 0.002 Kandidat
2. Tindakan 0.006 Kandidat
3. Kehandalan 0.002 Kandidat
4. Bukti Fisik 0.009 Kandidat
5. Jaminan 0.017 Kandidat
PEMODELAN MULTIVARIAT
Pemodelan Multivariat I
Variabel yang dikeluarkan jika nilai p value > 0.05 (yang TERBESAR saja)