HISTORY OF WIPRO
A long history celebrates Wipro’s journey as one of the most trusted global
brands. This trust extends to a series of products, services and solutions that
cover diverse businesses - from consumer care to cutting-edge information
technology innovations. Over the years, along with our business, our identity
has undergone a transformation, adapting to the changing global dynamics.
Beginning
Started off in 1945 as a vegetable oil manufacturer in Amalner, the Indian
heartland of the state of Maharashtra. The company was called Western India
Products Limited.
Rise
Diversified operations into hydraulics and information technology. Starts
making moves in the global market and Azim Premji selects the name ‘Wipro’,
derived from Western India Products.
Consolidation
In the 1990s Wipro built a reputation across domains for a series of products
and services including consumer care (Wipro Shikakai, Wipro Baby Soft),
branded hydraulic cylinders, products (Wipro
PRODUCT AND SERVICES
Business Technology Services
BRIDGE BETWEEN IT APPLICATIONS AND
BUSINESS TRANSFORMATION
Business Technology Services helps customers realize high business value by
incorporating information strategy, business collaboration, business integration
and managing IT risk, across the value chain of the enterprise. We are at the
forefront of building business and technology solutions and IPs, applying
advanced technology areas including Cloud Computing, Sustainability,
Mobility, Social Computing and Analytics among others.
Our solutions enable organizations to drive critical business outcomes
leveraging information technology.
E.g. A single view of vendors enabled a Fortune 100 manufacturer realize an
annualized bottom line improvement of USD 100m through procurement
optimization.
In a multi-country eCommerce platform for a Fortune 100 retailer, we delivered
impactful business outcomes including a 58% YoY increase in first time
shoppers, 49% reduction in order processing time, and a 2.85% increase in
order volume.
Consulting Services
ENTERPRISE APPLICATION
INDUSTRY
Enabling business transformation as you evolve The Enterprise Application
industry (EAS) is the cornerstone in every organization’s IT structure. The
current economic climate with its dynamic changes raise a whole set of
challenges for companies to enable vital business operations - cost reduction
and business agility being of utmost importance. In this era of evolving
technology, organizations wish to get rid of technology constraints by applying
standardized business practices and reduce the application lifecycle costs.
Wipro's Enterprise Application Services (EAS) practice proactively assists
organizations in their business transformation initiatives and offers strategic
vision which aims at business process transformation, thus helping reduce TCO,
increase ROI and improve productivity. Our enterprise solution packaged
applications include skilled resources and best-in-class technology for business
process transformation.
Our EAS offerings include:
Enterprise Resource Planning: Our strategic Enterprise Resource Planning
(ERP) offerings are driven by our dedicated partnerships with the best ERP
service providers, and span consulting, implementation, upgrades,
application management and SOA services.
Supply Chain Management: Wipro is rated the #1 Supply Chain
Management (SCM) vendor among Indian system integrators and along
with our huge experience in SCM implementation, our strategic industry
alliances further strengthen our end-to-end SCM consulting and technical
integration services.
Customer Relationship Management: Considered the largest offshore
Customer Relationship Management (CRM) service provider, Wipro has
collaborated with leading CRM providers to offer end-to-end CRM
packaged applications.
Application Management Services: Wipro offers unique and innovative
application management services with the focus on delivering customer-
centric, scalable and cost-effective enterprise solution
ENTERPRISE TECHNOLOGY
INTEGRATION
Seamless system integration and alignment Complex technologies and changing
business environments are among the main challenges faced by organizations
on the path to growth. Taking these elements into account, you need to integrate
the latest technology components that can seamlessly align with your business
and drive organizational efficiency. Understanding the complexities of the IT
environment we extend our system integration expertise to ensure that the
technology is in line with your business objectives no matter the size and nature
of your organization.
WIPRO INFRASTRUCTURE
YOU BUILD. WE ENSURE: GROWTH,
EXCELLENCE AND TRANSFORMATION
Wipro’s Infrastructure Management Services cater to the three most crucial
principles of global business: Growth Through Partnership, Service Delivery
Excellence and Transformation Focused Execution.
Partner for Growth: Wipro worldwide footprint helps to grow your business
across continents. Our global delivery model offers 'best-shore' solution by
leveraging our offshore, onsite and 'nearshore' centers, along with our global
alliances. Our 'Follow the Sun' principle enables round-the-clock productivity
making 24x7 infrastructure support services a reality. We thus ensure business
continuity where work can be seamlessly transferred to other support centers.
Service Delivery Excellence:The Wipro range of alternate delivery models and
its strength in process and quality excellence ensure Service Quality Assurance.
Wipro is the first company in the world to get ISO 20000 certified. The IT
Infrastructure Services business uses the ISO 20000 standard as the base
process framework for compliance and all processes are governed by ITIL. A
pioneer in Remote Infrastructure Management, Wipro has been offering this
delivery model as early as 1980.
Our service delivery models are dedicated to ensure the high availability of your
IT infrastructure and applications. From assuring you of the highest
infrastructure security to quality processes, we provide your business a
competitive edge in the market. To meet the varying needs of different
organizations, we adopt a flexible approach to service delivery through onsite,
multi-site and offsite engagement models. We offer Remote Monitoring and
Infrastructure Support Services from our Global Command Centers (GCC)
and Global Service Management Centers (GSMC) spread across India,
Middle East, Malaysia, US, UK and Eastern Europe.
Through GCC and GSMC, we deliver our infrastructure management services
in the most consistent, predictable and cost-efficient manner, leveraging on
automated tools and ITIL processes.
Transformation Focused Execution: Transformation is the strategic vehicle of
change to People, Processes and Technology. It helps businesses fulfill
customer requirements and plan their future business needs. Wipro has forayed
into several infrastructure transformation ventures helping clients enhance their
business by focusing on transformation. Our approach is development of
existing business ‘baseline’ through consultative analysis and due diligence by
defining both the immediate and the strategic needs.
The Testing phase comprises of nearly 30% of the total software development
lifecycle and has emerged as a strategic function. Every defect found early in
the software development lifecycle saves millions of dollars of revenues for the
companies. A recent analyst study stated that “finding and repairing software
defects post-production, costs the average American company upward of USD
22 million and that 80% of software development dollars go to defect repair.”
Now with software development lifecycles crashing and constant pressure to
release products faster, Testing practices have become all the more critical to
ensure application/product release on time, within budget and with the agreed
level of confidence that will provide software quality assurance.
Wipro dedicated Testing Services business unit has a comprehensive solution
portfolio comprising.
TOTAL OUTSOURCING
PROPOSITION
Wipro Total Outsourcing proposition delivers improved business benefit by
effectively managing Information Technology life cycle of the organization and
helps enhance shareholders value.
Retail
ENSURING PROFITABILITY IN YOUR SHELF-
LIFE
The retail sector keeps reinventing itself as it moves with the times and matches
ever increasing customer demands for efficient services and best prices. This
has raised considerable challenges for your retail merchandizing business as you
strive to achieve cost optimization with the best processes in place. Leveraging
decades of experience in this sector, Wipro Retail unit provides focused
solutions for this sector and helps you achiev strategic business targets in a
competitive market.
THE in-depth retail knowledge provides us the
insight and project execution skill to offer
customized solutions in the CRM e-business,
CRM, SCM, Technology Infrastructure, ERP,
Data Warehousing, Stores Operations
Management, Retail Shrink Management, Retail
Merchandising and Business Intelligence space.
Our offerings cover various segments of the
retail sector like grocery, specialty, pharma and
convenience retailing. We work with industry
specialists and customers through our Centers
of Excellence in supply chain efficiency, retail
merchandizing and pricing, RFID, pharmacy in
retail, in-store solutions and data
OBJECTIVES OF ORGANISATION
WIPRO has already achieved the pinnacles of process and quality credentials
(through ISO9000 ,SEI CMM ,PCMM, and six sigma ) Wipro’s objective is
focused.
On attaining leadership in the areas of business customers and people.
☻BUSINESS LEADERSHIP: Among the top 10 information technology
services company globally, and the no. 1 information tech. company in india.
☻CUSTOMER LEADERSHIP: The no. 1 choice of customers through
innovative solutions and six sigma processes.
☻PEOPLE LEADERSHIP: among the top 10 most preferred employees
globally by creating and environment of empowerment, intellectual challenges
and wealth sharing.
☻BRAND LEADERSHIP: Wipro to be among 5 most admired brand in
india.
QUALITY FOCUS POINT
“THRUST ON QUALITY”
Wipro technologies is a global service provider delivering technology driven
business solution that meet the strategic objectives of clients.
☻ Wipro has 40+ ‘centres of excellence that create solutions around specific
needs of industries.
☻ Wipro is the world’s first CMMI level 5 certified software services
company and the first outside USA to receive the IEEE software process award.
☻ Wipro has one of the most mature six sigma program in the industry
ensuring that 91% of the projects are completed much above the industry avg.
55%. Six sigma provides the tools for continuous improvement on existing
process thereby helping sustain the SEI-CMM level 5 and CMMI certificates.
☻ Wipro technologies winner of India MAKE(most admired knowledge
enterprise) awards 2008.
☻Wipro became the first IT service provider to be awarded gold level status
microsoft’s windows embedded partner program.
☻Wipro won International Institute of Software testing best practise award in
06/08/09.
CHALLENGES FACED
☻Wipro’s security governance consulting works with Astrazeneca India to
provide expertise and support in designing a comprehensive business continuity
plan building resilience with the capacity for an effective response that
safeguards the interest of its key stakeholders reputation, brand values creating
activities against potential threats and contingencies.
☻ Another challenge faced by Wipro is that today’s outspources are not as
mature as GE and it takes a lot of efforts for achieving comfort.
☻Another challenge faced by Wipro was given in the business context its
scale and complexity, business impact and recovery requirement.
☻Another challenge faced by Wipro was in terms of security the accidental
access to MALWARES and SPYWARES by the employees.
RECOMMENDATION
Efficient corporate governance requires a clear understanding of respective
roles of the board and senior management and their relationships with others in
the corporate structure.
CONCLUSION
For Wipro customer centricity is the utmost importance and their
solutions are not just based on “ HOW TO ” analysis but also on
“ WHY TO ” analysis.
Their goal is to help their customers in
increasing their revenue and productivity with retained cost and
competitive advantage………
COMPLETING THE
CIRCLE
OF TRANSFORMATION
