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NAAC Accredited, A' Grade Category A+ Institute, An ISO 9001: 2008 Certified Institute (AICTE Approved, Affiliated To GGSIPU)

This document is a major project report submitted by Varnika Khanna to earn a Bachelor's degree in Business Administration. The report studies customer satisfaction with a focus on RB Group India. It contains an introduction outlining the topic, objectives, and literature review. The report also includes chapters on the company profile, research methodology explaining data sources and collection methods, an analysis and interpretation of data, findings, conclusions, suggestions, a bibliography, and an appendix.

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dheeraj dawar
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65 views2 pages

NAAC Accredited, A' Grade Category A+ Institute, An ISO 9001: 2008 Certified Institute (AICTE Approved, Affiliated To GGSIPU)

This document is a major project report submitted by Varnika Khanna to earn a Bachelor's degree in Business Administration. The report studies customer satisfaction with a focus on RB Group India. It contains an introduction outlining the topic, objectives, and literature review. The report also includes chapters on the company profile, research methodology explaining data sources and collection methods, an analysis and interpretation of data, findings, conclusions, suggestions, a bibliography, and an appendix.

Uploaded by

dheeraj dawar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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A MAJOR PROJECT REPORT

ON

“A STUDY ON CUSTOMER SATISFACTION WITH SPECIAL REFERENCE TO “RB


GROUP INDIA"

SUBMITTED IN THE PARTIAL FULFILLMENT FOR THE AWARD OF

THE DEGREE OF BACHELOR IN BUSINESS ADMINISTRATION

UNDER THE GUIDANCE OF:

Ms. Sakshi Gupta

Assistant Professor, RDIAS

SUBMITTED BY:

Name of the Student: Varnika Khanna

Enrollment No.: 04480301714

BBA, Semester 6th

Batch 2014 - 2017

RUKMINI DEVI INSTITUTE OF ADVANCED STUDIES


NAAC Accredited, ‘A’ Grade
Category A+ Institute, An ISO 9001: 2008 Certified Institute
(AICTE Approved, Affiliated to GGSIPU)
2A & 2B, MadhubanChowk, Outer Ring Road, Phase-1, Delhi-110085
Phone: 011-27864596, 27867301 Fax: 011-27867212
E-mail: admin@rdias.ac.in, Website: www. Rdias.ac.in
Member of AMDISA, AIMA, CSI, CII, DELNET, FICCI, TiE-Delhi NCR
CONTENT

S.NO. Particulars Page No.


1. Students declaration 1
2. Certificate of Guide 2
3. Acknowledgement 3
4. List Of Tables 4
5. Chapter 1-Plan of the Study 5-17
- Introduction to topic.
- Objective of the study
- Literature review

6. Chapter 2- Company Profile 18-24


7. Chapter3-Research Methodology 25-33
- Sources of data
- Sample size
- Methods of data collection

8. Chapter 4-Data Analysis & Interpretation 34-49


9. Chapter 5-Findings Conclusions& Suggestions 50-53
10. Chapter 6-Bibliography 54-55
11. Appendix 56-57

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