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Baggage Letter

Cathay Pacific received a follow-up report from a customer regarding damaged baggage and shoes. Upon arrival, the customer found their luggage at baggage claim was badly damaged. As a result of the damage, the customer is requesting full reimbursement under relevant regulations governing damaged luggage due to airline mishandling. Pictures of the damaged baggage and shoes were attached to the report.

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Kenny Nadela
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2K views2 pages

Baggage Letter

Cathay Pacific received a follow-up report from a customer regarding damaged baggage and shoes. Upon arrival, the customer found their luggage at baggage claim was badly damaged. As a result of the damage, the customer is requesting full reimbursement under relevant regulations governing damaged luggage due to airline mishandling. Pictures of the damaged baggage and shoes were attached to the report.

Uploaded by

Kenny Nadela
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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March 13, 2017

Cathay Pacific

To whom it may concern,

This is for follow-up report regarding my damaged baggage including and


my damaged Brandnew Air Jordan 18.5 shoes inside my luggage.

Upon my arrival, I proceeded to the baggage claim area. There I found my


luggage and was thoroughly dismayed to see that it was badly damaged.
Needless to say I did not expect this type of service, and resultant damage from
your company. Under the DOTC-DTI Joint Administrative Order No. 1, s. 2012, I
have the right for complete & full reimbursement for your mishandling of my
luggage and my damaged shoes.

Attached here are following files; Damaged baggage report and pictures of the
said sneaker.

Thank you,

Mr. Christopher M. Arriola

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