Kimberly Curran

SUMMARY
Graduate student with years of public library experience and a passion for customer service brings together a
thorough knowledge of library policy and procedure, organization, and communication skills to provide employers
with a proven skillset that includes technological ability, resourcefulness, and familiarity with books and materials for
all age groups.

SKILLS AND COMPETENCIES

· Integrated Library · Wind · Block Coding
Systems (Horizon and ows OS, Apple · Proofreading
Symphony) iOS
· WordPress
· OPACs · E-
readers, · Social Media
· Automated
Tablets, and · CPR/AED Certification
Materials Handling
Smartphones
Systems
· Digita
· Microsoft Office
l Materials
· Resea
rch Databases

EDUCATION
2014 Bachelor of Science, Psychology, Regent University - Virginia Beach, VA

Expected Master of Library and Information Studies, University of North Carolina at Greensboro
2018 - Greensboro, NC

PROFESSIONAL EXPERIENCE
04/2017-Current Greensboro Public Library, Central Branch – Greensboro, NC
Circulation · Maintains the highest possible standard of customer service while working to
Clerk answer customers’ questions and resolve concerns both face-to-face and over the
phone.
· Performs circulation functions, including checking items in and out, pulling
and processing requested items, and managing items in circulation.
· Follows procedure to register new customers for library cards, issue replacement
cards to existing customers, take fine payments, and satisfactorily resolve customer
account issues.
· Assists customers with the use of library equipment and resources, including the
online catalog, internet computers, printers, and copy machine.
· Troubleshoots and works to resolve common issues with computers and other
 equipment.
· Assists librarians with facilitation of library programming and events, as well
as other tasks as needed.
· Assists with the designing and implementing of library displays.
09/2013 – Chesapeake Public Library, Central Branch – Chesapeake, VA
03/2017 · Maintained the highest possible standard of customer service while working to
Library
answer customers’ questions and resolve concerns face-to-face, over the phone, and
Assistant
through online chat.
Library Page
· Used ILS and other systems to address customer account issues, take fine
payments, and satisfactorily complete reference transactions.
· Performed circulation functions, including using the AMH system, processing
item holds, managing items in circulation, and counting and managing cash prior to
closing.
· Regularly conducted closing procedures for different library departments,
including shutting down equipment and securing the building.
· Regularly assisted customers at reference, circulation, and youth and family
services desks, while conducting duties unique to each department.
· Assisted with training of new employees and cross-training of current
employees.
· Assisted customers with use of library computers, printers, fax machine,
copiers, and other equipment.
· Assisted customers with use of the library’s digital collection, and use of
related applications on personal computers, tablets, e-readers, and smartphones.
· Regularly assisted customers with use of personal computers and electronic
devices through private appointments.
· Participated in the library’s social media initiatives as member of the editorial
team.
· Maintained a special collection of donated materials, including selecting items,
preparing them for the shelf, and weeding the collection as necessary.
· Assisted with meeting room reservations and facilitation of library
programming.
05/2010 – Camp Willow Run – Littleton, NC
11/2012 · Maintained highest possible standard of customer service while assisting
Summer
customers in a fast-paced retail environment.
Office
Assistant and · Trained and supervised 2 to 4 employees in a retail environment on a weekly
Seasonal basis.
Retreat
· Managed inventory, ordering, restocking, and operation of camp store and
Worker
snack bar, including handling of cash and credit card payments.
· Assisted with leading children’s games and recreational activities on a daily
basis.
· Oversaw proper use of camp facilities and contributed to weekly maintenance
and upkeep.
· Sorted mail for 250+ campers and staff, sorted/alphabetized files, and
answered phones.
VOLUNTEER EXPERIENCE
2011 Youth With A Mission, United Kingdom and Romania
· Assisted with planning and leading children’s and teen activities for both English-
speaking and non-English-speaking groups.
· Participated in local assistance programs serving diverse people of all ages and
backgrounds.
· Maintained team website and created written content for team blog while travelling
abroad.