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Care Home Management: Applying the 6Cs

The document discusses the six C's - Care, Compassion, Competence, Communication, Courage, and Commitment - which were established in the Compassion in Practice strategy to build a culture of compassionate care across the NHS. It provides examples of how each of the six C's can be applied in practice, such as treating service users with respect, keeping up to date on training, listening to service users, having the courage to speak up if something is wrong, and committing to work as a team. The document asks readers to share ideas for implementing the six C's in their own organizations and discusses existing strategies.

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Abdullah Kilawi
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166 views12 pages

Care Home Management: Applying the 6Cs

The document discusses the six C's - Care, Compassion, Competence, Communication, Courage, and Commitment - which were established in the Compassion in Practice strategy to build a culture of compassionate care across the NHS. It provides examples of how each of the six C's can be applied in practice, such as treating service users with respect, keeping up to date on training, listening to service users, having the courage to speak up if something is wrong, and committing to work as a team. The document asks readers to share ideas for implementing the six C's in their own organizations and discusses existing strategies.

Uploaded by

Abdullah Kilawi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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THE SIX C’S

APPLICATION TO
PRACTICE
A care home managers experience

Tracie Peate
Matron The Rylands Care Home, Newport
Background
• Compassion in Practice 2012 - new strategy to build culture of
compassionate care across the NHS.
• Actions include:
• recruiting, appraising and training staff according to values as well as
technical skill
• regularly reviewing organisational culture and evidence for staffing
levels
• doing more to assess patients’ experience
• helping staff make every contact count for improving health and
wellbeing
Around 9,000 nurses, midwives, care staff and patients were involved in the
consultation process for the vision. It was drawn up by Jane Cummings, the
Chief Nursing Officer for England (CNO), based with the NHS Commissioning
Board, and Viv Bennett, Director of Nursing at the Department of Health.
Can you Name the 6Cs?
Can you Name the 6Cs?
1. Care
2. Compassion
3. Competence
4. Communication
5. Courage
6. Commitment
Care
•Treat all service users with respect and
dignity

•To fulfil the special needs and


requirements that are unique to them

•Taking time even when you are really busy


Compassion
•Treat them like one of the family

•Find ways to alleviate their discomfort

•By going the extra distance to support


families and service users through difficult
and stressful times
Competence
•To use my knowledge to accomplish a task
in a proficient way

•To keep up to date with training, polices


and procedures in the home

•Gain expertise and knowledge in order to


deliver effective care
Communication
•Its about listening, making eye contact,
facial expressions and those little gestures

•Good communication creates shared


understanding between myself and the
service users. Ask service users for their
input

•Essential for building caring relationships


Courage
•If I see something that I don’t think is
right, to have the courage to speak out
and report it

•To admit to mistakes and take on board


advice given

•Face up to difficulties and prioritise


challenges
Commitment
•To work as a team

•To give positive support to the whole


organisation to attain the highest level of
care

•To do the best that I can and treat service


users how I would expect any member of
my family to be treated
Over to You?

What ideas can you come up with to implement the


6Cs within your organisation? Some of you may have
strategies in place already which you can hopefully
share?

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