FACULTY OF TECHNOLOGY MANAGEMENT
AND TECHNOPRENEURSHIP
UNIVERSITI TEKNIKAL MALAYSIA MELAKA
Master of Business Administration
QUESTIONAIRE FORM
Dear Sir/Madam,
We are students in the Master in Advance Technology Management program at
UTEM. All information compiled from this survey will be used to complete my research
assignment (E-Commerce MTKM 5093). Kindly answer all questions in SECTION A and
Q strictly confidential and for academic use
SECTION B. All answers given will be kept
only. Your full cooperation in completing this questionnaire is very much appreciated.
Thank you.
SECTION A (Company Background)
Instruction : Please tick ( √ ) at the appropriate answer.
1. What is your company type?
Manufacturing Services
Retail/Distributor Others (*specify) ____________
2. What is your company selling process?
Manufacturing with Sell direct to end-user
distribution network
Sell through Others (*specify) ____________
distributors
3. Do you have supplier for the raw material?
Yes No
4. If “yes” how many?
Less than 5 6-10
11-20 More than 20
5. How many distributors dealing with the company?
Less than 5 6-10
11-20 More than 20
SECTION B (Methodology of ERP)
6. For how long this company already implement ERP?
Less than 2 Years 2-5 Years
More than 5 Years Others (*specify) ____________
7. Is the software internally developed?
Yes No
8. What software that have been used for ERP implementation?
SAP Oracle
JD Edward Others (*specify) ___________________
9. What is the advantage of this software compare to other software (what make the
company choose this software)?
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
10. Have the company re-implement the ERP?
Yes (*state why?) No
__________________________
11. As the preparation before implementing ERP, have you implemented any of the
following?
MRP (Material Requirement planning)
Close Loop MRP
MRP II
Business Process Re-Engineering
12. Does your company consider this following step in implementing ERP:
Assessment on company’s current situation problem , opportunity, strategies,
etc
Send a group of executives /operating managers to learn in general and
basics of ERP
Generate written document about cost and benefits to implement and not to
implement ERP
Formal recommendation by the leader whether to implement or not to
implement
Stating the vision of ERP (what to achieve after implementation)
Agreement on which performance categories are expected to improve and
what level to expect
Creating an executive steering and project leader for ERP implementation
Educate and training employees at all stages
Implementing sales and operation planning
Forecasting demand management, planning and scheduling process
Data integrity ( all the bills, formula, recipes, routings and other data are
accurate , complete and structure )
Implementing finance and accounting process
Selecting and installing software
Assess and evaluate the company’s situation, problem opportunity and
strategies after implementation
Ongoing education for the whole organization
SECTION C (Architecture of System)
13. Which is the following application supports your company ERP system?
Material management
Sales and distribution
Production planning
Financial accounting
Controlling
Fixed Assets management
Project System
Workflow
Industry solution
Human resource
Plant maintenance
Quality management
14. Does your company use all the function that provided by your ERP system?
Use all the function
Use 75% of the function
Use 50% of the function
Use 25% of the function
15. How long for the company to take time to implement all the function ERP in this
company?
A month 2-5 month
More than 6 month Others (*specify) ____________
16. When does it started and when it is finally fully implement?
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
SECTION D (Training and Education)
17. Who does the company choose to leads the ERP implementation?
Sales and admin managers
Logistic managers
Customer service managers
Production managers
Product engineering managers
Purchasing managers
Supply chain managers
Manufacturing engineering managers
Material managers
Distribution managers
18. What is the requirement to be project manager leader?
Full-time worker
Someone from within the company
Have operational background
Heavyweight
Veteran within company
Energetic Rookies
19. Who do you send for ERP training
Top management
Manager level
Operational level
Supervisor level
20. How often does the company send the employees for training?
Monthly Quarterly
Yearly Once before implementation
Others (*specify) _____________________
21. Does the training helps the employees in using ERP?
Yes No
SECTION E (Impact and Effect)
22. Which of the following factors have become problem for the implementation of ERP
in this company?
Everyone needs to participate
Hard to train all the employees
Hard to get participation from top management leadership
ERP requires all the employees to be multi-tasked
Data integrity
Hard to synchronize all the department
Resistance to new business process
23. Which department benefits most in the implementation of ERP?
Human Resource
Operations
Finance
Marketing
Logistic
Sales
24. After implementing ERP, what is the significant impact that can be obtain:
Better customer satisfaction
Improved vendor performance
Increase flexibility
Reduce quality cost
Improve information accuracy and integrity
Improve resource utility
Improve information accuracy and integrity
Improve decision making capability
Better solution in e-commerce
25. How does the implementation of ERP effect on the :
a. Human Resource
________________________________________________________________
________________________________________________________________
________________________________________________________________
b. Operations
________________________________________________________________
________________________________________________________________
________________________________________________________________
c. Finance
________________________________________________________________
________________________________________________________________
________________________________________________________________
d. Marketing
________________________________________________________________
________________________________________________________________
________________________________________________________________
e. Logistic
________________________________________________________________
________________________________________________________________
________________________________________________________________
f. Sales
g. ROA/ROI of the company
________________________________________________________________
________________________________________________________________
________________________________________________________________
26. What is your opinion on effectiveness of ERP in your company?
________________________________________________________________
________________________________________________________________
________________________________________________________________
.:::: End of question. Thank you ::::.
