World Blind Union Office

1929 Bayview Avenue

Toronto, ON M4G 3E8

Telephone: 1-416-486-9698
Fax: 1-416-486-8107
E-mail: info@wbuoffice.org

WBU External Resource Paper

Universal Design (5-18)

Approval:

Replaces:
Date Reviewed:

Author:
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Note:

Executive Summary:

Guidelines and recommendations for a built environment that is

barrier free and inclusive for persons who are blind and partially
sighted. Matters covered: 1. Adequate lighting: 2. Colour contrast;
3. Acoustics; 4. Signage; 5. Hazards of protruding objects; 6.
Detectable warning surfaces. 7. Audible pedestrian signals; 8.
Accessible bank machines.
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Creating a Barrier Free Society

Creating a barrier free society for persons who are blind and
partially sighted is a goal of the World Blind Union. Over the years a
great deal of attention has been given to the accessibility
requirements of persons with ambulatory disabilities however the
need to create a barrier free society for persons who are blind and
partially sighted is equally important and not to be forgotten.
In more recent years a movement known as "Universal Design" has
evolved. Universal design is based on the principle that, the built
environment, communication and products should be accessible to
the widest range of people possible. Universal design is different
from accessible design in that accessible design creates products
and environments for people with disabilities, which often tend to
segregate people creating separate systems. Universal design is
considered to be usable and inclusive to all, including people with
disabilities.

Although the concept of universal design is well documented, the

unique design needs of persons who are blind and partially sighted
have not always been fully considered or incorporated into the built
environment.

One very important component to consider in advocating for a

barrier free society is the development of a consumer group that
represents different consumer groups, organisations and individual
advocates. The group is an invaluable asset to obtain ideas, and
consensus and endorsement on areas of importance to person's
who are blind and partially sighted. It is important to note that
many countries have developed excellent laws, standards,
guidelines and recommendations governing the accessibility
requirements. (Please see websites and material noted at the end
of this document)

The information that follows provides guidelines and

recommendations on key areas related to the built environment for
people who are blind and partially sighted. These areas are key in
creating a built environment that is barrier free and inclusive for
persons who are blind and partially sighted. You may wish to
consider them in your advocacy efforts of person's who are blind
and partially sighted.

Lighting

Adequate lighting is the single most important aid to vision. The

lighting needs of persons who are blind or visually impaired vary
according to the individual and their particular eye condition. One
level of light might work well for a person with glaucoma and be to
low for someone with macular degeneration.
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The three principle light sources are natural light; incandescent and
florescent each has their own attributes and weakness when
considering lighting situations for persons who are blind or partially
sighted. The key is to utilize these light sources optimally and
considering the following:

* Avoid glare and reflection, which are often caused by shinny or

glossy surfaces.

* Place light sources in locations to avoid creating shadows.

Shadows created by natural or artificial light can create optical
illusions.

* Distribute light levels evenly throughout working and walking

areas as many people have difficulty adjusting to fluctuations in
light levels.

* Include task and spot lighting to augment the overall lighting

system.

* Use of dimmer switches allows light levels to be adjusted to

suit the unique needs of users.

Colour Contrast

Colour contrast is another key component in designing spaces for

persons who are partially sighted; its importance cannot be
overemphasized enough. A building can be logically laid out, include
proper use of signage, provide good lighting but the building can
cause disorientation if there is very little use of colour contrast
within the building. Colour can be used effectively for many
purposes such as:

· To draw attention to signage.

· To define a route of travel.
· To define areas.

Colour contrasting items, is also a very effective means in defining

spaces. A colour contrast of 70% is generally accepted in many
countries as the preferred amount to define items such as:

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* A dark door frames, against a light door and a light wall.

* A light floor colour with a dark perimeter against a light

coloured wall.

* Hand rails that colour contrast with the surrounding wall

colour.

* Stair nosing is best seen when a colour-contrasted edge is

provided.

Furniture that is colour contrasted with the floor and walls

assists in locating furniture.

Considerations when using colour:

Colours to avoid using together include red/ black, yellow/

grey, yellow /white, red/green, black /violet and blue /green.

 Be consistent in use of colour to convey messages.

 Limit use of colour and keep colour schemes simple and

avoid large-scale patterns. Keeping in mind that too many Colours
used in design can create confusion.

Acoustics

Sounds can assist in providing orientation clues about a space. A

person can use reflected sound to determine a room size, the
presence of corridors and proximity of walls or other structural
barriers.

Inappropriate use of sound can create problems such as high levels

of ambient sound or high levels of reflective sound. Some things to
consider when planning space are:

* Well-defined, acoustically alive spaces are easier for people

who are visually impaired to negotiate safely. Position items such
as escalators, fountains, and elevators to create useful sounds.

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·* Carpets, acoustic tiles and furniture reduce sound reflectance.
Consideration should be given to providing some reverberation so
that people can obtain a feel of the space.

* Noise sources may mask sounds intended to provide

directional cues, such as ventilation ducts or air-conditioning units.
These sounds may be useful, however they should not obscure the
sound of an elevator.

* Sound reflections are frequently a good source of auditory

cues.

 Consideration should be given to the structure and texture

of planned circulation routes and how they would interact with the
sound created by the tapping of a cane.

Signage

Tactile signs

Information on signs should be available for persons who are blind

and visually impaired. It is commonly considered adequate for
tactile signs to consist of raised characters only. However, Braille
can be read so much faster and easier than raised print for those
who read it. A best practice in some countries is to include raised
print and Braille in signage that identifies rooms or spaces such as
auditoriums, cafeterias, washrooms and elevator floor numbers.

Signage should be consistently located at a height and distance

from the door to which it defines. The raised tactile lettering should
be colour contrasted with the background. The sign should be
colour contrasted with the surrounding wall surface.

Protruding Objects

Objects that protrude into paths of travel can be hazardous to

persons who are visually impaired. In many cases protruding
objects consist of:
· Signs
· Canopies
· Underside of stairs
· Drinking fountains
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· Items protruding from walls
· Over hanging branches
· Telephone booths

Consideration should be given to eliminating these hazards such as:

* Placing a railing or planters below the underside of stairs.

* Ensuing all overhangs are removed within a certain height

range.

* Telephone booths and drinking fountains are cane detectable.

This can be achieved by placing an object at floor level.

Detectable Warning Surfaces

Detectable warning surfaces have a texture that can be felt under

foot or detected by a person using a long cane. The texture is
usually built in or applied. The texture alerts a person who is
visually impaired to a hazard.

Detectable warning surfaces should be used on unprotected

platforms, around reflecting pools, top of stairs, and curb ramps.

Detectable warnings should be consistently used to identify features

in the built environment.

Audible Pedestrian Signals (APS)

Accessible Pedestrian Signals are common in many countries and

can assist people in knowing when it is legal to cross an
intersection.

Fundamentally APS's should have the following:

* Two distinct tones one to indicate a north crossing and one to

indicate a south crossing.·

* APS should be standard throughout a country or region.

* APS should provide both audible and verbal tactile information

so that they are usable by person's who are deaf-blind.
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* All light controlled intersections should have APS's, so that
travellers who are visually impaired will always know they are
available.

* APS's should not require a user to have special equipment to

use them.

* APS's should be audible to users only and should not interfere

with the area.

* APS's should be pedestrian activated.

* APS' s should emit a sound during the wait phase to help

people to locate the button to actuate the sound.

Bank Machines

A movement is underway to develop bank machines that are

accessible to people who are blind and partially sighted. When
considering the bank machine requirements of those who are blind
and partially blind, consideration should be given to the following
when designing bank machines for the blind and partially sighted:

* All banking machines in a country or region should be

consistent.

* All banking machines should have an access card that

identifies the orientation of the card i.e. a notch.

* All portals should have a tactile graphics that are colour

contrasted with the background symbol to identify them.

* Characters and symbols on the keys should be visually

contrasted with the background and as large as the area on the key
permits and have a sans serif font

* Each key press should be acknowledged visually audibly

and by tactile registration

* The keypad should be telephone style, have the number five

with a raised dot. The function keys should be separated by at least
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three times the distance from the numeric keys, and the surface
should be such that it minimizes glare and is placed on an angle.

* The function keys should be placed to the right of the numeric

keys and be arranged vertically, top to bottom, in the following
order Cancel, correction, OK/Enter

* Raised tactile symbols should be used to identify the function

keys, either to the right or on the key itself. Using the following
symbols: cancel X- correction- raised arrow<, and OK/ enter-raised
circle O. Each function key if coloured should be Cancel red
correction, yellow and OK/enter- green.

* The functional display keys should correspond with in screen

instructions, have a surface that is minimizes glare and leader lines
that contrast with their background.

* There should be an audio interface that is provided. The audio

interface should have a socket with a raised ridge or a telephone
hand set. The audio display should provide an orientation of the
bank machine. The audio communication should be in the lower
frequency range.

* Information printed by the ABM should be a minimum of 14

point.

·* Screen and printed material should contrast with the

background. The text should use sans serif font and be mix an
upper and lower text. Decimals and commas should be larger than
normally used. Known advertising should be displayed with in the
instructional area.

Further information

Following is a list of Recommended Websites and Material

Websites:

www.access-board.gov/adaag/html/adaag.html
www.ap.buffal.edu/idea/publications/udnypdf.htm
www.tiresais.org/terminal.htm
www.tiresais.org/tdiff.htm
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www.design.ncsu.edu:8120/cud/univ_design/princ_overview.htm
www.design.ncsu.edu/cud/
www.inclusive-enviroments.com
www.jmuaccess.org.uk
www.csa.ca

Publications

Canadian National Institute for the Blind (CNIB), Clearing our Path
ISBN 0-921122-28-4 August 1998 contact CNIB 416 413 -9480

Transportation Development Centre, Going Places ISBN 0-921122-

22-5 August 1997 contact CNIB 416 413-9480.

U.S. Architectural and Transportation Barriers Compliance Board.

Building a True Community Final Report Public- Rights- of Way.
Access Advisory Committee.

The Canadian Institute on Barrier free Design and Betty Doing

Enterprises LTD, International Best Practices In Universal Design: A
comparative Study, March 2000

Canadian Standards Association, B651.1-01 Barrier Free Design for

Automated Banking Machines February 2001