 Question 1

2 out of 2 points

Which of the following is a synonym for "good manners"?

Selected Answer:
etiquette
Answers: protocol

etiquette
morals
laws
ethics
Response Etiquette is the basic rules of behavior usually known as good
Feedback:
manners.

MC Qu. 15 Which of the following is a synonym for ...

ABHES: none
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: none
Difficulty: 1 Easy
Est Time: 0-1 minute
Judson - Chapter 01 #15
Learning Outcome: 01.03
 Question 2
2 out of 2 points

The plaintiff in a lawsuit is the

Selected Answer:
party filing the civil charges.
Answers: party against who criminal or civil charges have been filed.

party filing the civil charges.

party keeping order in the court.
party that testifies.
party that dismisses the suit.
Response The plaintiff is the person(s) filing the law suit. A defendant is the
Feedback:
person being sued. The bailiff keeps order in the court, witnesses
testify in court, and judges preside over lawsuits.
 MC Qu. 8 The plaintiff in a lawsuit is the
ABHES: none
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: IX.C.8. Compare criminal and civil law as it applies to the
practicing medical assistant
Difficulty: 1 Easy
Est Time: 0-1 minute
Judson - Chapter 01 #8
Learning Outcome: 01.01
Topic: Why study law and ethics
 Question 3
2 out of 2 points

A medical-surgical nurse is going off shift and giving her report to the nurse coming
on duty. She is clearly and accurately describing the conditions of the patients she
cared for during her shift. This is an example of which skill?
Selected Answer:
people skills
Answers:
people skills
critical thinking skills
technical skills
moral values skills
problem-solving skills
Response People skills include good communication skills. Critical thinking is
Feedback:
problem-solving skills, and technical skills may include proficiencies
in working with equipment.

MC Qu. 17 A medical-surgical nurse is going off shift ...

ABHES: none
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: none
Difficulty: 1 Easy
Est Time: 0-1 minute
Judson - Chapter 01 #17
Learning Outcome: 01.04
Topic: Qualities of successful health care practitioners
 Question 4
2 out of 2 points
 Bioethics is concerned with:
Selected Answer:
ethical implications of biological research methods and results
Answers: etiquette in medical research
health care law
the ethics of scientists doing research in a university

ethical implications of biological research methods and results

moral values of the scientists
Response Bioethics is the study of how biological research and ethical
Feedback:
guidelines are established.

MC Qu. 14 Bioethics is concerned with:

ABHES: none
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: none
Difficulty: 1 Easy
Est Time: 0-1 minute
Judson - Chapter 01 #14
Learning Outcome: 01.03
Topic: Comparing aspects of law and ethics
 Question 5
2 out of 2 points

The first step in a critical thinking problem solving is to

Selected Answer:
clarify the problem.
Answers: evaluate the evidence.
gather information.

clarify the problem.

consider alternatives.
implement the right decision.
Response Identifying and clarifying the problem is the first step in critical
Feedback:
thinking. It is followed by gathering information, evaluating the
evidence, considering the alternatives, and implementing the decision.

MC Qu. 16 The first step in a critical thinking problem ...

 ABHES: none
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: none
Difficulty: 1 Easy
Est Time: 0-1 minute
Judson - Chapter 01 #16
Learning Outcome: 01.04
Topic: Qualities of successful health care practitioners
 Question 6
2 out of 2 points

A student medical assistant doing his/her internship in a physician's office refuses

to wipe up a spilled drink in the exam room hallway because she he/she believes
housekeeping is not part of his/her job description. The student is demonstrating
the absence of which quality deemed necessary for successful health care
practitioners?
Selected Answer:
common sense
Answers: compassion
technical skill

common sense
courtesy
etiquette
Response All health care personnel are responsible for maintaining a safe
Feedback:
workplace. If a patient or another employee were to slip and fall
because the student thought it was not his/her job, that demonstrates a
lack of common sense.

MC Qu. 21 A student medical assistant doing his/her ...

ABHES: 4.e. Perform risk management procedures
Accessibility: Keyboard Navigation
Blooms: Apply
CAAHEP: X.A.1. Apply ethical behaviors, including honesty/integrity in
performance of medical assisting practice
Difficulty: 3 Hard
Est Time: 0-1 minute
Judson - Chapter 01 #21
Learning Outcome: 01.04
Topic: Qualities of successful health care practitioners
 Question 7
 2 out of 2 points

What document serves as a guideline for employees about professional behavior

and etiquette?
Selected Answer:
the office policy manual
Answers: the AMA's Code of Ethics

the office policy manual

medical practice acts
Emily Post's Guide to Etiquette
the statutes of the city where the organization is located
Response Most organizations have a policy manual that provides employees
Feedback:
with guidance in how to act in certain situations.

MC Qu. 6 What document serves as a guideline for ...

ABHES: 4.f. Comply with federal, state, and local health laws and
regulations as they relate to healthcare settings
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: X.A.1. Apply ethical behaviors, including honesty/integrity
in performance of medical assisting practice
Difficulty: 1 Easy
Est Time: 0-1 minute
Judson - Chapter 01 #6
Learning Outcome: 01.02
Topic: Comparing aspects of law and ethics
 Question 8
2 out of 2 points

A pledge for physicians that remains influential today is:

Selected Answer:
Hippocratic oath
Answers: Code of Hammurabi
Babylonian Ethics Code

Hippocratic oath
Socrates' pledge
Percival's Ethics
 Response Hippocrates created an oath that is still used today.
Feedback:

MC Qu. 9 A pledge for physicians that remains ...

ABHES: 4.g. Display compliance with Code of Ethics of the
profession
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: X.A.2. Examine the impact personal ethics and morals may
have on the individual’s practice
Difficulty: 1 Easy
Est Time: 0-1 minute
Judson - Chapter 01 #9
Learning Outcome: 01.03
Topic: Comparing aspects of law and ethics
 Question 9
2 out of 2 points

Which of the following is considered a technical skill?

Selected Answer:
computer literacy
Answers: tact
problem solving
common sense
gathering information

computer literacy
Response Technical skills include those abilities acquired in a course of study,
Feedback:
such as computer skills. Tact is a people skill, and common sense,
problem solving, and gathering information are critical thinking skills.

MC Qu. 26 Which of the following is considered ...

ABHES: none
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: none
Difficulty: 2 Medium
Est Time: 0-1 minute
Judson - Chapter 01 #26
Learning Outcome: 01.04
Topic: Qualities of successful health care practitioners
 Question 10
2 out of 2 points
 A precedent is a
Selected Answer:
a case that serves as a model for future cases.
Answers: law enacted by the federal government.

a case that serves as a model for future cases.

a protocol rule.
an alternative case.
a policy or procedure.
Response In case law, previous cases often serve as guidance for the court.
Feedback:

MC Qu. 27 A precedent is a
ABHES: 4.f. Comply with federal, state, and local health laws and
regulations as they relate to healthcare settings
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: IX.C.8. Compare criminal and civil law as it applies to the
practicing medical assistant
Difficulty: 1 Easy
Est Time: 0-1 minute
Judson - Chapter 01 #27
Learning Outcome: 01.01
Topic: Why study law and ethics
 Question 11
2 out of 2 points

What is the meaning of the term litigious?

Selected Answer:
increase in the number of lawsuits
Answers: higher number of practicing lawyers
decreased legal liability

increase in the number of lawsuits

increase in consumer awareness of health care
increase in laws covering error
Response A litigious society is one in which patients, relatives, and others are
Feedback:
inclined to sue health care practitioners, health care facilities,
manufacturers of medical equipment and products, and others when
medical outcomes are not acceptable.
 MC Qu. 7 What is the meaning of the term litigious?
ABHES: 4.f. Comply with federal, state, and local health laws and
regulations as they relate to healthcare settings
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: IX.C.8. Compare criminal and civil law as it applies to the
practicing medical assistant
Difficulty: 1 Easy
Est Time: 0-1 minute
Judson - Chapter 01 #7
Learning Outcome: 01.01
Topic: Why study law and ethics
 Question 12
2 out of 2 points

A physician running a busy practice makes decisions for his employees on a regular
basis. The physician would describe himself as "moral man with common sense, a
sense of justice, and courage who makes the right decisions in life by focusing on
these moral traits." What theory of decision making is being employed by this
physician?
Selected Answer:
virtue ethics
Answers: deontological
utilitarian

virtue ethics
consequence-oriented theory
duty-oriented theory
Response Rather than focusing on decision making or reasoning to arrive at a
Feedback:
right action, virtue ethics focuses on the traits, characteristics, and
virtues that a moral person should have. Virtue ethicists believe that
someone who has appropriate moral virtues such as practical wisdom
(common sense), a sense of justice, and courage will make the right
decision. Deontological or duty-oriented theory focuses on the essential
rightness or wrongness of an act, not the consequences of the act.
Utilitarianism is consequence-oriented theory that states that decisions
should be made by determining what results will produce the best
outcome for the most people.

MC Qu. 16 A physician running a busy practice makes ...

ABHES: none
 Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: X.C.1. Differentiate between legal, ethical, and moral issues
affecting healthcare
Difficulty: 2 Medium
Est Time: 0-1 minute
Judson - Chapter 02 #16
Learning Outcome: 02.02
Topic: Value choices theories
 Question 13
2 out of 2 points

A child tells a nurse that he stole money from his mother's purse because he needed
money to buy some candy. He also states that he knows what he did was wrong and
will not do it again. Based on this conversation, what stage of moral development
would this child be experiencing?
Selected Answer:
formal operational stage
Answers: sensorimotor stage
preoperational stage
concrete operational stage

formal operational stage

post-operational stage
Response During the formal operational stage, children develop abstract thought
Feedback:
and begin to understand that there may be different degrees of
wrongdoing. During this stage, intentions, such as lying (I intend to
deceive you) and stealing (I intend to take that money) are central to
decisions made.

MC Qu. 6 A child tells a nurse that he stole money ...

ABHES: none
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: none
Difficulty: 2 Medium
Est Time: 0-1 minute
Judson - Chapter 02 #6
Learning Outcome: 02.01
Topic: Value development theories
 Question 14
2 out of 2 points
 Autonomy is considered one of the seven universal principles of health care ethics.
Which of the following is an example of autonomy?
Selected
Answer: A health care practitioner makes competent decisions related to
patient care.
Answers: A physician performs health care screenings for impoverished
patients.
A housekeeper in the hospital performs duties following safety
procedures.

A health care practitioner makes competent decisions related to

patient care.
An X-ray technician follows HIPAA regulations when displaying X-
rays.
A surgeon tells the patient that the surgery could result in death.
Response Autonomy is characterized by competency, ability to act on decisions,
Feedback:
and respect for the autonomy of others. Performing screenings for
impoverished patients is an example of beneficence. Keeping patients
safe is an example of non-maleficence. Confidentiality is protected when
the HIPAA act is followed. The surgeon being very straightforward is an
example of veracity.

MC Qu. 21 Autonomy is considered one of the seven ...

ABHES: none
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: none
Difficulty: 2 Medium
Est Time: 0-1 minute
Judson - Chapter 02 #21
Learning Outcome: 02.03
Topic: The seven principles of health care ethics
 Question 15
2 out of 2 points

Which of the following is known as a B-need in Maslow's hierarchy of human

needs?
Selected
Answer: A medical assistant needs to be respected by his/her fellow medical
assistants.
Answers: A patient with cancer needs chemotherapy.
 A medical assistant needs to be respected by his/her fellow medical
assistants.
A child in the waiting room needs a safe play area.
A family needs food from the food bank.
A health care provider needs assistance with their own addiction
problem.
Response The need for esteem and respect is a B-need. The need for
Feedback:
chemotherapy and food along with assistance with a medical problem
are D-needs.

MC Qu. 2 Which of the following is known as...

ABHES: none
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: none
Difficulty: 2 Medium
Est Time: 0-1 minute
Judson - Chapter 02 #2
Learning Outcome: 02.01
Topic: Value development theories
 Question 16
2 out of 2 points

What basic flaw do critics cite as the major problem with using value ethics as a
decision-making tool?
Selected Answer:
The past may not provide the right answer.
Answers: The decision-making framework to too rigid.
People in different walks of life would come to different decisions.
Not all people are moral or use common sense.

The past may not provide the right answer.

The decision-making framework is difficult to understand.
Response Like the other theories, virtue ethics has its critics, especially because
Feedback:
the past may not provide the right answer. Situations that were
appropriate in health care 10 years ago may not apply today.

MC Qu. 19 What basic flaw do critics cite as the major ...

ABHES: none
 Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: none
Difficulty: 2 Medium
Est Time: 0-1 minute
Judson - Chapter 02 #19
Learning Outcome: 02.02
Topic: Value choices theories
 Question 17
2 out of 2 points

A physician is caring for an indigent 37-year-old male patient with no health

insurance, who is admitted to the hospital with acute pancreatitis related to alcohol
abuse. The administrator questions whether this patient is entitled to health care
because he did not take responsibility for his actions leading to this condition and
he has no health insurance plan. What is the ethical principle guiding the
physician's actions?
Selected Answer:
justice
Answers: non-maleficence
veracity

justice
confidentiality
role fidelity
Response Justice is defined as what is due to an individual. However, there is a
Feedback:
debate over whether the distribution of scarce resources and the
expense of providing them should allow us to provide all care for all
patients. Others argue that people must take responsibility for their
actions, such as not abusing alcohol, before assuming they can have
justice. Non-maleficence refers to doing no harm, veracity is truth-
telling, and confidentiality involves protection of privacy and
confidentiality for patients. Role fidelity is being faithful to your scope
of practice as a practitioner.

MC Qu. 29 A physician is caring for an indigent ...

ABHES: none
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: none
Difficulty: 2 Medium
Est Time: 0-1 minute
 Judson - Chapter 02 #29
Learning Outcome: 02.03
Topic: The seven principles of health care ethics
 Question 18
0 out of 2 points

A child life specialist caring for children in the pediatric ward plays a game with a
young patient who is enjoying the game, but makes up the rules as she goes along.
This behavior is characteristic of what stage of moral development?
Selected Answer:
formal operational stage
Answers: sensorimotor stage

preoperational stage
concrete operational stage
formal operational stage
post-operational stage
Response The child in the preoperational stage of moral development views the
Feedback:
world from his or her own perspective. For example, when playing a
game, the child is not particularly concerned with the rules of play,
rather the focus is on fun, not rules.

MC Qu. 5 A child life specialist caring for children ...

ABHES: none
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: none
Difficulty: 2 Medium
Est Time: 0-1 minute
Judson - Chapter 02 #5
Learning Outcome: 02.01
Topic: Value development theories
 Question 19
2 out of 2 points

A nurse manager determines the work shifts for the staff based on predetermined
health care facility guidelines. This is an example of what type of decision making?
Selected Answer:
rule-utilitarianism
Answers:
rule-utilitarianism
 act-utilitarianism
duty-oriented
deontological
virtue ethics
Response In rule-utilitarianism, a person makes value decisions based on a rule,
Feedback:
that if generally followed would produce the greatest balance of good
over evil, everyone considered. In act-utilitarianism, a person makes
value decisions based on results that will produce the greatest balance
of good over evil, everyone considered. Deontological or duty-oriented
theory focuses on the essential rightness or wrongness of an act, not the
consequences of the act.

MC Qu. 12 A nurse manager determines the work shifts ...

ABHES: none
Accessibility: Keyboard Navigation
Blooms: Understand
CAAHEP: X.A.2. Examine the impact personal ethics and morals may
have on the individual’s practice
Difficulty: 2 Medium
Est Time: 0-1 minute
Judson - Chapter 02 #12
Learning Outcome: 02.02
Topic: Value development theories
 Question 20
2 out of 2 points

Virtue ethics focuses on the traits, characteristics, and virtues that a moral person
should have. Who is the most well-known ethicist to write about this ethical
decision making process?
Selected Answer:
Alasdair MacIntyre
Answers: Aristotle
Immanuel Kant
Abraham Maslow
Jean Piaget

Alasdair MacIntyre
Response MacIntyre argued that the practice of medicine has traditions and
Feedback:
standards of practice that apply to every health care practitioner and
which may be used to follow the dictates of an idealized role. Immanuel
 Kant is considered the father of duty-oriented theory. He defined the
categorical imperative as the guiding principle for all decision making.
Abraham Maslow identified a hierarchy of needs that motivates our
actions. By observing children at play, Piaget described four levels of
moral development.

MC Qu. 17 Virtue ethics focuses on the ...

ABHES: none
Accessibility: Keyboard Navigation
Blooms: Remember
CAAHEP: none
Difficulty: 1 Easy
Est Time: 0-1 minute
Judson - Chapter 02 #17
Learning Outcome: 02.02
Topic: Value choices theories
 Question 21
2 out of 2 points

Immanuel Kant defined categorical imperative as the guiding principle for all
decision making. What is the meaning of this principle?
Selected
Answer: there are no exceptions to the rule
Answers:
there are no exceptions to the rule
it is imperative to solve problems in a timely fashion
all categories of decision making are subject to the same scrutiny
the consequence of the act is more important than whether it was
right or wrong
all categories should be considered when making a decision
Response Deontological or duty-oriented theory focuses on the essential
Feedback:
rightness or wrongness of an act, not the consequences of the act.
Immanuel Kant is considered the father of duty-oriented theory. He
defined the categorical imperative as the guiding principle for all
decision making. This principle means that there are no exceptions
(categorical) from the rule (imperative). The right action is one based
on a determined principle, regardless of outcome.

MC Qu. 15 Immanuel Kant defined categorical ...

ABHES: none
Accessibility: Keyboard Navigation
Blooms: Analyze
CAAHEP: none
Difficulty: 3 Hard
Est Time: 0-1 minute
Judson - Chapter 02 #15
Learning Outcome: 02.02
Topic: Value choices theories