Scribd
Upload
128 views7 pages

Defining Communication: Sender Receiver Message

The document defines communication as involving a sender, receiver, and message. It outlines the basic communication process of a sender encoding an idea into a message that is sent and received, with the receiver then providing feedback. It then discusses different types, forms, and channels of communication, providing advantages and disadvantages of each. Finally, it discusses the importance of feedback in communication and what makes a good versus poor communicator.

Uploaded by

negi_digamber
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
128 views7 pages

Defining Communication: Sender Receiver Message

The document defines communication as involving a sender, receiver, and message. It outlines the basic communication process of a sender encoding an idea into a message that is sent and received, with the receiver then providing feedback. It then discusses different types, forms, and channels of communication, providing advantages and disadvantages of each. Finally, it discusses the importance of feedback in communication and what makes a good versus poor communicator.

Uploaded by

negi_digamber
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
You are on page 1/ 7

DEFINING COMMUNICATION

SENDER RECEIVER MESSAGE

THE STEPS IN THIS PROCESS ARE The sender has an idea The sender encodes that idea into symbols that become messages The receiver, on receiving the message, decodes and responds to it The sender receives feedback to illustrate how the message has been received

Communication with Feedback


Medium

Encoder

Decoder

Interference
Sender Receiver Feedback

Types of Communication
Letters, memos, reports Telephone Electronic faxes, E-Mail, Tele conferencing Conversation Meetings Observing listening

Forms of Communication
CHANNEL
Face to Face

ADVANTAGE
Gives immediate feedback Enjoyable confidential Rapid Overcomes distance between people Confidential Conference calls for groups Time to compare messages Permanent record Can be copied, considered by several at once Understood quickly Better than words with complex messages No language barriers

DISADVANTAGE
Might dislike receiver Discussing problems can get emotive Can be costly in time & money Messages can be misunderstood Difficult to persuade people People less tolerant of delay Hang-ups, disconnects, call waiting automated systems Delayed feedback Can be lost Can lack persuasive power Permanent record Limited power as feedback May need support of words

Telephone

Written message

Graphic message

Feedback
Any reply to a message is called feedback You give feedback through questioning, testing and discussing Verbal feedback can be positive however non-verbal communication may be negative.

What makes a good communicator


They provide positive feedback. They listen carefully and ask questions to clarify what the message is. They also have empathy, thinking from the other persons point of view They will encourage the speaker to provide more detail. They are clear in expressing their own point of view and position without dominating the conversation.

Feedback
Any reply to a message is called feedback You give feedback through questioning, testing and discussing Verbal feedback can be positive however non-verbal communication may be negative.

What makes a poor communication Negative feedback leading to communication breakdown Usually patronising Giving advice when not needed Attacking other peoples personality Main aim of any message should be to Get the desired result on time Have an exchange of ideas and information Reach agreement or get cooperation Establish a relationship between sender and receiver so each know where each other stands.

Quality Assurance & Feedback


Many organisations have a quality assurance program in place working to continually improve all products & services

Quality Assurance and Feedback A quality Assurance program works to develop and maintain
Consistency in its policy& procedures High quality of service and product High quality of client service- listening to clients needs and constantly improving Summary of Feedback used in the workplace Constructive feedback information that helps people decide whether their performance has been effective Positive Feedback information that reinforces desired behaviour & encourages a repeat of that performance. Negative Feedback information that discourages a repeat of that performance by indicating that it did not have the intended effect

Exit

You might also like