MODES OF TRANSPORT
PIPELI OTHER
ROADS RAIL SEA AIR
NE S
Advantages
And
Disadvantages
MODES OF TRANSPORTATION
7%
5% 1%
3%
ROAD
2% RAIL
2% SEA
PIPELINE
AIR-INT
AIR-DOM
OTHER.
80%
TRADITIONAL MODES OF TRANSPORT
HUMAN ANIMAL
POWERED POWERED
The largest Global Service
Participants of FedEx.
South Asia's leading provider.
Began Operations : Nov,1983
Headquarters : Mumbai, India
Alliance with DHL
Destinations Serviced:
Domestic - over 21,000 loc.
International - more than 220
countries .
Revenues ’09- Rs 98,253 Lacs.
It has38% Share in Domestic market.
Air Support : 3 Boeing 737 and 4 Boeing
757 freighters.
Ground Support : 5,658 vehicles.
Number of Shipments : Jan - Dec 2009.
Handled (in Lacs):
Domestic - over 790.
International - over 7.
People Force : Over 6,300.
VISION
To be the best & set the pace in
the air express integrated
transportation & distribution
industry.
Focusing on core domestic
products to expand market share
& consolidate unique & premium
position in the Indian market.
LOGISTICS IN BLUE DART
ITS CUSTOMS &
REGULATORY EXPERTISE
•Has a dedicated team of
specialists.
•It’s Air Network- The only 1 of its
kind in the country today, focusing
on carriage of packages as its prime
business.
• ICRA Ltd.-highest "A1+" Rating
for their Commercial Paper
Programme of Rs. 25 cr.
Services
Domestic International
Dart Express
Dart Apex Smart box
Surfaceline Pallet
Delhi
Kolkata
Indore
Ahmedabad
Mumbai
Pune
Bangalore
Chennai
Roadways
Airways Cochin
Domestic Services:
DART APEX:
Door-to-door delivery service for
shipments weighing 10kgs &
above.
Economical option - Airport-to-
Door service from the major
airports.
(Chennai, Mumbai, Delhi,
Kolkata, Hyderabad).
DART SURFACELINE:
Economical, door-to-door,
ground distribution service for
shipments weighing 10 kgs &
above.
Cost effective logistics for less
time-sensitive shipments.
Over 25,498 loc.
SMART BOX.
Available modes – air express &
ground express
Convenient, economic & door-to-
door delivery service within
India.
The units come in 2 sizes-10kgs
& 25 kgs which can
accommodate variety of products.
Benefits:
Insurance cover – assist in claim
process.
Single window clearance –
shipments are picked, transported,
processed & delivered.
Real time information – through net
or adv. Tracking system.
Free proof of delivery on demand –
information related to date, time.
Flexibility – options available.
Economical – cost effective logistics &
cost savings in warehousing & inventory.
Secure shipments – ensures safety &
security.
International Services:
International services of Blue dart are taken over DHL
EXPRESS in 2002.
A one-stop shipping process for reliable, time-definite,
door to door delivery of international documents &
packages.
The service offers access to 220 countries & territories.
Quality network of Blue Dart and DHL.
EXPRESS PALLET:
Most Economical, Convenient & Flexible way to send
heavy goods abroad, from DHL.
Ideal for heavier shipments: 50kgs, 75kgs, 100kgs.
Same box foldable in three dimensions to
accommodate shipments from 50kgs to 75kgs to100 kgs.
The dimensions of Express Pallet are as follows
Kgs. Length Breadth Height.
50 790 mm 790 mm 470 mm
75 790 mm 790 mm 640 mm
100 790 mm 790 mm 810 mm
The Express Pallet is also very economical.
For Example:
- A 50 kg shipment to USA- Rs 15,250,
- A 75 kg shipment-Rs 21,000 while
-A 100 kg shipment- Rs 28,000
with savings of 38%, 39% and 37% on normal
Express rates.
Process
I- Groupage Transport
II- Full Load Transport
III – Groupage Transport
PROCESS OF TRANSPORTATION IN BLUE DART.
Process
I- Groupage Transport
II- Full Load Transport
III – Groupage Transport
PROCESS OF TRANSPORTATION IN BLUE DART.
Process
I- Groupage Transport
II- Full Load Transport
III – Groupage Transport
PROCESS OF TRANSPORTATION IN BLUE DART.
Parcels are differentiated on the
basis of THREE LETTER codes
and tracks allotted to each.
80-85% goods are hardware goods
from the IT sector.
Goods are tallied and
reloaded at all the stages-
office, warehouse, main
hub, and also the shipment
area. Approx. 17 times.
Frequency:
Amt .of goods transported varies –order they cater.
Unlike other transportation companies BD does not
wait for completely filling the van or vehicle.
Country’s only service provider-fleet of 7 freighters( 4
Boeing 757 & 3 Boeing 737).
FREQUENCY
“QUALITY TRANSPORT” rather than
“QUANTITY TRANSPORT”.
i.e. frequency depends upon “TIME” & not “WEIGHT“.
INITIATES CUSTOMER
SATISFACTION BENCHMARK:
It provides Proof of
Delivery(POD) as soon as
possible to its customers.
It cures customer’s conventional
woes.
It initiates Internal Benchmarking.
It evolves Marketing Strategies to
enable its business to its customers.
Blue Dart Express Ltd.
Senior Vice-president (Marketing & Projects)
Mr.TULSI MIRCHANDANI
Says That-
"The express service Industry does not have any external
benchmark to look upto. Company’s therefore,decided to
look into some of the operations that successfully
institutionalised internally,& use those as benchmark to
efficiently address various customer needs."
The professional teams
monitor the exact status of
various shipments of its
clients, especially air cargo
services.
They track the specific
geographical areas where the
problem persists through
Internal technology tool &
other aligned systems.
FINDINGS
RAJESH GUNDETI
How far has Blue Dart expanded its
network in India?
India
100 Branches
13000 Location
What makes your company different than
others?
Reliable
Time saving
Convenient
Accuracy
Communications
technology
WHAT ARE THE CHALLENGES FACED
BY BLUE DART?
-CANNOT FOCUS ON ITS
DOMESTIC SERVICES.
-National services are expensive.
-Transportation by roads causes
delays.
What is the competitive advantage?
- Offers entire range of services.
-Its services are monitored to
deliver a net service level of
99.96%
Milestone Attitude?
-1st Pvt, Co. to receive government
permission for operation of cargo
aircraft in India.
-Ideal for heavier shipments.
-1st express Co. in India to receive an
ISO 9001 certification & post its
website on the internet.
-(www.bluedart.com)
RECOMMENDATIONS
Main focus on the international services so it
must pay attention in the domestic services.
Blue dart must make good connection with the
national airports.
At national level transportation of goods is
done via road that makes delay in the service &
also the national airport services are limited
making it very expensive.
So, spreading to the every airport will result
into quick & reasonable service.
“WE OPERATE ON A SECOND TO SECOND &
MINUTE TO MINUTE BASIS. EVEN ONE
SHIPMENT GETTING MESSED UP IS A CRIME IN
BLUE DART.”
- BLUE DART’S MANTRA
Conclusion
