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Communication Skills Guide

The document discusses communication skills and effective communication. It defines communication as the process of sending and receiving information among people using feedback. It describes the different types of communication, barriers to communication, and components involved in the communication process. It emphasizes that effective communication requires clarity, integrity, timing, and developing skills like listening, conveying thoughts clearly, and utilizing feedback.

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pramod kumawat
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453 views24 pages

Communication Skills Guide

The document discusses communication skills and effective communication. It defines communication as the process of sending and receiving information among people using feedback. It describes the different types of communication, barriers to communication, and components involved in the communication process. It emphasizes that effective communication requires clarity, integrity, timing, and developing skills like listening, conveying thoughts clearly, and utilizing feedback.

Uploaded by

pramod kumawat
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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Pramod kumawat

Communication is a series of
experience of
Hearing
Smell

Seeing
Touch
Taste

Pramod kumawat
Communication Skills

Communication skills is the ability to use


language (receptive) and express
(expressive) information.

Effective communication skills are a critical


element in your career and personal lives.

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Communication Goals
To change behavior

To get action

To ensure understanding

To persuade

To get and give


information

Pramod kumawat
Pramod
Arvind Nainkumawat
Types of Communication
 On the basis of organization relationship
 Formal
 Informal
 On the basis of Flow
 Vertical
 Crosswise/Diagonal
 Horizontal
 On the basis of Expression
 Oral
 Written
 Gesture

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Barriers to Communication

 Semantic Barriers
 Emotional Or Psychological Barriers
 Organizational Barriers
 Barriers in Superiors

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Semantic Barriers

 Symbols with different meaning


 Badly expressed message
 Faulty translation
 Unclarified assumption
 Specialist’s language

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Emotional Or Psychological Barriers

 Premature evolution
 Inattention
 Loss of transmission & poor retention
 Undue reliance on the written word
 Distrust of communication
 Failure to communicate

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Organization Barriers

 Organizational policy
 Organization rules & regulation
 Status relation
 Complexity in organization

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Personal Barriers

 Barriers in Superior
 Attitude of Superior
 Fear of challenge of authority
 Lack of time
 Lack of awareness
 Barriers in Subordinates
 Unwillingness to communicate
 Lack of proper incentive

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Communication Process
Communication is the process of sending and receiving
information among people…

Feedback

receiver sender
Use of
channel to
transmit
SENDER the RECEIVER
message

Noise
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Communication code scheme

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Communication Involves Three
Components
 Verbal Messages - the words we choose
 Paraverbal Messages - how we say the
words
 Nonverbal Messages - our body language
These Three Components Are Used To
 Send Clear, Concise Messages
 Receive and Correctly Understand Messages
Sent to Us

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SENDING MESSAGES

Effective Verbal Messages

 Are brief, succinct, and organized


 Are free of jargon
 Do not create resistance in the listener

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Nonverbal Messages

Nonverbal messages are the primary way that


we communicate emotions

Facial Expression

Postures and Gestures


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Paraverbal Messages

Paraverbal communication refers to the


messages that we transmit through the tone,
pitch, and pacing of our voices.

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RECEIVING MESSAGES

Listening
 Requires concentration and energy

 Involves a psychological connection with the


speaker
 Includes a desire and willingness to try and
see things from another's perspective
 Requires that we suspend judgment and
evaluation

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Key Listening Skills

 Nonverbal
 Giving full physical attention to the speaker;
 Being aware of the speaker's nonverbal
messages;
 Verbal
 Paying attention to the words and feelings
that are being expressed

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What makes a good communicator?

Clarity Adequacy

Integrity Timing

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How do you develop your communication skills?
Explore the related skills

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Tips to good communication skills

 Maintain eye contact with the audience


 Body awareness
 Gestures and expressions
 Convey one's thoughts
 Practice effective communication skills
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Effective Communication . . .

It is two way.
It involves active listening.
It reflects the accountability of speaker and
listener.
It utilizes feedback.
It is free of stress.
It is clear.

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Thanks

Pramod kumawat

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