STRATEGY FORMULATION:
SITUATION ANALYSIS AND
BUSINESS STRATEGY
Situational Analysis:
SWOT Approach
Strategy formulation
concerned with developing a corporation’s mission,
objectives, strategies and policies
Itbegins with situation analysis.
Situation analysis
theprocess of finding a strategic fit between external
opportunities and internal strengths while working around
external and internal weaknesses
Situational Analysis:
SWOT Approach
SWOT
acronym used to describe the particular Strengths,
Weaknesses, Opportunities and Threats that are potential
strategic factors for a specific company
Strategy = opportunity/capacity
Opportunity has no real value unless a company has
the capacity to take advantage of that opportunity.
Criticisms of SWOT analysis
SWOT analysis, by itself, is not a panacea. SWOT, by
itself, is just a start to a strategic analysis. Some of
the primary criticisms of SWOT are:
It is simply the opinions of those filling out the boxes.
Virtually everything that is a strength is also a
weakness.
Virtually everything that is an opportunity is also a
threat.
Adding layers of effort does not improve the validity
of the list.
It generates lengthy lists.
Criticisms of SWOT analysis
It uses a single point in time approach.
There is no tie to the view from the customer.
There is no validated evaluation approach.
Generating a Strategic Factors
Analysis Summary (SFAS) Matrix
SFAS (Strategic Factors Analysis Summary)
Matrix
summarizes an organization’s strategic factors by
combining the external factors from the EFAS Table with
the internal factors from the IFAS Table.
Strategic Factor Analysis Summary
(SFAS) Matrix
Finding a Propitious Niche
Propitious niche
One desired outcome of analyzing strategic factors is identifying a
niche where an organization can use its core competencies to take
advantage of a particular market opportunity.
A niche is a need in the marketplace that is currently unsatisfied.
The goal of strategic factor analysis is to find a propitious niche—an
extremely favorable niche—that is so well-suited to the firm’s internal
and external environment that other corporations are not likely to challenge
or dislodge it
Strategic window
a unique market opportunity that is available for a particular time.
The first firm through a strategic window can occupy a propitious niche and
discourage competition (if the firm has the required internal strengths).
Such a niche may also be called a strategic sweet spot.
Review of Mission and Objectives
A re-examination of an organization’s current
mission and objectives must be made before
alternative strategies can be generated and
evaluated.
Performance problems can derive from
inappropriate (narrow or too broad) mission
statements and objectives.
Business Strategies
Business strategy
focuses on improving the competitive position of a
company’s or business unit’s products or services within the
specific industry or market segment that the company or
business unit serves
Business strategy can be competitive and/or cooperative
Porter’s Competitive Strategies
Competitive strategy raises the following questions:
Should we compete on the basis of lower cost (and thus
price), or should we differentiate our products or
services on some basis other than cost, such as quality or
service?
Should we compete head to head with our major
competitors for the biggest but most sought-after share
of the market, or should we focus on a niche in which we
can satisfy a less sought-after but also profitable
segment of the market?
Porter’s Competitive Strategies
Michael Porter proposes three “generic” competitive
strategies for outperforming other corporations in a
particular industry: lower cost, differentiation and focus.
Cost leadership
ability
of a company or a business unit to design, produce
and market a comparable product more efficiently than its
competitors
Differentiation
ability of a company to provide unique and superior value
to the buyer in terms of product quality, special features or
after-sale service
Porter’s Competitive Strategies
Focus
abilityof a company to provide unique and superior value
to a particular buyer group, segment of the market line or
geographic market
When the lower-cost and differentiation strategies have
a broad mass-market target, they are simply called cost
leadership and differentiation.
When the lower-cost and differentiation strategies are
focused on a market niche (narrow target), however, they
are called cost focus and differentiation focus.
Porter’s Competitive Strategies
Porter proposed that a firm’s competitive advantage in an
industry is determined by its competitive scope—that is, the
breadth of the company’s or business unit’s target market.
Before using one of the two generic competitive strategies
(lower cost or differentiation), the firm or unit must choose:
range of product varieties it will produce,
distribution channels it will employ,
types of buyers it will serve,
geographic areas in which it will sell, and
array of related industries in which it will also compete.
Porter’s Competitive Strategies
Cost leadership
lower-cost competitive strategy that aims at the broad
mass market and requires “aggressive construction of
efficient-scale facilities, vigorous pursuit of cost reductions
from experience, tight cost and overhead control,
avoidance of marginal customer accounts, and cost
minimization”
Provides a defense against rivals
Provides a barrier to entry
Generates increased market share
Porter’s Competitive Strategies
Differentiation
involvesthe creation of a product or service that is
perceived throughout the industry as unique.
can be associated with design, brand image,
technology, features, dealer network or customer
service
Lowers customers sensitivity to price
Increases buyer loyalty
Can generate higher profits
Porter’s Competitive Strategies
Cost focus
low-cost competitive strategy that focuses on a
particular buyer group or geographic market and
attempts to serve only this niche to the exclusion of
others
Differentiation focus
concentrates on a particular buyer group, product line
segment or geographic market to serve the needs of a
narrow strategic market more effectively than its
competitors
Risks in Competitive Strategies
No one competitive strategy is guaranteed to
achieve success.
For example, a company following a differentiation
strategy must ensure that the higher price it charges
for its higher quality is not too far above the price of
the competition, otherwise customers will not see the
extra quality as worth the extra cost.
Issues in Competitive Strategies
A company or business unit must achieve one of the
previously mentioned generic competitive strategies.
Otherwise, the company or business unit is stuck in
the middle.
Stuck in the middle
when a company has no competitive advantage and is doomed
to below-average performance.
Issues in Competitive Strategies
Successful entrepreneurial ventures follow focus
strategies.
They differentiate their product or service from those
of others by focusing on customer wants in a segment
of the market, thereby achieving a dominant share of
that part of the market.
Industry Structure and
Competitive Strategy
Fragmented industry
many small- and medium-size companies compete for
relatively small shares of the total market
Products are typically in early stages of product
life cycle
Focus strategies are used
Industry Structure and
Competitive Strategy
As an industry matures, fragmentation is
overcome, and the industry tends to become a
consolidated industry.
Consolidated industry
dominationby a few large companies
premium on a firm’s ability to achieve cost leadership
Hyper-Competition and Competitive
Advantage Sustainability
Competitive advantage in a hyper-competitive
market is characterized by a continuous series of
multiple short-term initiatives that replace current
products with new products before competitors can
do so.
Hyper-Competition and Competitive
Advantage Sustainability
Sustained competitive advantage is increasingly a
matter not of a single advantage maintained over
time, but more a matter of sequencing advantages
over time.
Cooperative Strategies
Cooperative strategies
used to gain a competitive advantage within an
industry by working with other firms
The two general types of cooperative strategies are
collusion and strategic alliances.
Cooperative Strategies
Collusion
the active cooperation of firms within an industry to
reduce output and raise prices to avoid economic law
of supply and demand
Collusion may be explicit or tacit
Cooperative Strategies
Strategic alliances
a long-term cooperative arrangement between two or
more independent firms or business units that engage in
business activities for mutual economic gain
Cooperative arrangements fall along a continuum from
weak and distant to strong and close.
Reasons to Form an Alliance
Obtain or learn new capabilities
Obtain access to specific markets
Reduce financial risk
Reduce political risk
Types of Alliances
Mutual service consortium
partnership of similar companies in similar industries
that pool their resources to gain a benefit that is too
expensive to develop alone, such as access to
advanced technology
Types of Alliances
Joint venture
cooperative business activity, formed by two or more
separate organizations for strategic purposes, that
creates an independent business entity and allocates
ownership, operational responsibilities and financial
risks and rewards to each member, while preserving
their separate identity/autonomy
Types of Alliances
Licensing arrangement
agreement in which the licensing firm grants rights to
another firm in another country or market to produce
and/or sell a product
Types of Alliances
Value-chain partnership
a strong and close alliance in which one company or
unit forms a long-term arrangement with a key supplier
or distributor for mutual advantage
Strategic Alliance Success Factors
Strategic
alliance
success
factors
Chapter end questions
1. Is it possible for a company or business unit to
follow a cost leadership strategy and a
differentiation strategy simultaneously? Why or why
not?
2. Is it possible for a company to have a sustainable
competitive advantage when its industry becomes
hypercompetitive?
In class exercise
Small- Group Exercise: How to Keep the Salsa Hot
Break up into groups of three to five people, and discuss the following
scenario. Appoint one group member as spokesperson for the group, who will
communicate your findings to the class when called upon to do so by the
instructor.
You are the managers of a company that has pioneered a new kind of salsa
for chicken that has taken the market by storm. The salsa’s differentiated
appeal has been based on a unique combination of spices and packaging
that has allowed you to charge a premium price. Within the last 3 years, your
salsa has achieved a national reputation, and now major food companies,
seeing the potential of this market segment, are beginning to introduce salsas
of their own, imitating your product.
1. Describe the generic business- level strategy you are pursuing.
2. Describe the industry environment in which you are competing.
3. What kinds of competitive tactics and maneuvers could you adopt to
protect your generic strategy in this kind of environment?
4. What do you think is the best strategy for you to pursue in this situation?
36
STRATEGY FORMULATION:
CORPORATE STRATEGY
Corporate Strategy
37
Corporate strategy
thechoice of direction of the firm as a whole and the
management of its business or product portfolio
Corporate Strategy
38
Corporate strategy addresses three key issues facing the
corporation as a whole:
Directional strategy
the firm’s overall orientation toward growth, stability or
retrenchment
Portfolio analysis
industries or markets in which the firm competes through its
products and business units
Parenting strategy
the manner in which management coordinates activities and
transfers resources and cultivates capabilities among product
lines and business units
Corporate Directional Strategies
39
Every corporation must decide its orientation toward growth
by asking the following three questions:
1. Should we expand, cut back, or continue our operations
unchanged?
2. Should we concentrate our activities within our current industry,
or should we diversify into other industries?
3. If we want to grow and expand nationally and/or globally,
should we do so through internal development or through
external acquisitions, mergers, or strategic alliances?
Corporate Directional Strategies
40
Directional Strategy
41
Growth strategies
expand the company’s activities
Stability strategies
make no change to the company’s current activities
Retrenchment strategies
reduce the company’s level of activities
Growth Strategies
42
A corporation can grow internally by expanding its
operations both globally and domestically, or it can
grow externally through mergers, acquisitions, and
strategic alliances.
Merger
a transaction involving two or more corporations in which
stock is exchanged but in which only one corporation
survives
Acquisition
100% purchase of another company
Concentration Strategies
43
The two basic growth strategies are concentration on the
current product line(s) in one industry and diversification
into other product lines in other industries.
If a company’s current product lines have real growth
potential, concentration of resources on those product
lines makes sense as a strategy for growth.
The two basic concentration strategies are vertical
growth and horizontal growth.
Concentration Strategies
44
Vertical growth
achieved by taking over a function previously provided
by a supplier or distributor
Vertical growth results in vertical integration.
Vertical integration
the degree to which a firm operates vertically in
multiple locations on an industry’s value chain from
extracting raw materials to manufacturing to retailing
Vertical Integration
45
Backward integration Forward integration
assuming a function assuming a function
previously provided by previously provided by
a supplier a distributor
Concentration Strategies
46
Horizontal growth
expansion of operations into other geographic locations
and/or increasing the range of products and services
offered to current markets
Horizontal growth results in horizontal integration
Horizontal integration
the degree to which a firm operates in multiple geographic
locations at the same point on an industry’s value chain
Diversification Strategies
47
Concentric (Related) diversification
growth into a related industry when a firm has a strong
competitive position but attractiveness is low
The search is for synergy.
Synergy
the concept that two businesses will generate more
profits together than they could separately
Diversification Strategies
48
Conglomerate (Unrelated) diversification
diversifying into an industry unrelated to its current one
Management realizes that the current industry is
unattractive.
Firm lacks outstanding abilities or skills that it could
easily transfer to related products or services in other
industries.
Controversies in
49
Directional Strategies
Is vertical growth better than horizontal growth?
Is concentration better than diversification?
Is concentric diversification better than
conglomerate diversification?
Stability Strategies
50
A Corporation may choose stability over growth by continuing
its current activities without any significant change in direction.
Some of the popular strategies are:
Pause/Proceed with caution strategy
an opportunity to rest before continuing a growth or
retrenchment strategy
No-change strategy
decision to do nothing new—a choice to continue current
operations and policies for the foreseeable future
Profit strategies
decision to do nothing new in a worsening situation but instead to
act as though the company’s problems are only temporary
Retrenchment Strategies
51
Retrenchment strategies
used when the firm has a weak competitive position in
some or all of its product lines from poor performance
management may follow one of several retrenchment
strategies, ranging from turnaround or becoming a
captive company to selling out, bankruptcy, or liquidation.
Retrenchment Strategies
52
Turnaround strategy
emphasizes the improvement of operational efficiency when
the corporation’s problems are pervasive but not critical.
the two basic phases of a turnaround strategy are
contraction and consolidation
Contraction
effort to quickly “stop the bleeding” with a general, across-
the-board cutback in size and costs.
Consolidation
stabilization of the now -leaner corporation
Retrenchment Strategies
53
Captive company strategy
company gives up independence in exchange for
security
Sell-out strategy
management can still obtain a good price for its
shareholders and the employees can keep their jobs by
selling the company to another firm
Divestment
sale of a division with low growth potential
Retrenchment Strategies
54
Bankruptcy
company gives up management of the firm to the courts in
return for some settlement of the corporation’s obligations
the company will be stronger and better able to compete in
a more attractive industry. In contrast to bankruptcy, which
seeks to perpetuate a corporation
Liquidation
management terminates the firm
When the industry is unattractive and the company too weak
to be sold as a going concern, management may choose to
convert as many saleable assets as possible to cash
Portfolio Analysis
55
Portfolio analysis
management views its product lines and business units as a
series of investments from which it expects a profitable
return
One of the most popular aids to developing corporate
strategy in a multiple-business corporation is portfolio
analysis.
Using the BCG (Boston Consulting Group) Growth-Share
Matrix depicted in the Figure below is the simplest way
to portray a corporation’s portfolio of investments.
BCG Growth—Share Matrix
7-56
BCG Matrix
57
Question marks
new products with the potential for success but need a
lot of cash for development
Stars
market leaders that are typically at or nearing the
peak of their product life cycle and are able to
generate enough cash to maintain their high share of
the market and usually contribute to the company’s
profits
BCG Matrix
58
Cash cows
productsthat bring in far more money than is needed
to maintain their market share
Dogs
productswith low market share and do not have the
potential to bring in much cash
BCG Matrix—Limitations
59
Use of highs and lows to form categories is too
simplistic.
Link between market share and profitability is
questionable.
Growth rate is only one aspect of industry
attractiveness.
Product lines or business units are considered only in
relation to one competitor.
Market share is only one aspect of overall competitive
position.
Advantages and Limitations of Portfolio
60
Analysis
Advantages
Encourages top management to evaluate each of the
corporation’s businesses individually and to set
objectives and allocate resources for each
Stimulates the use of externally oriented data to
supplement management’s judgment
Raises the issue of cash flow availability to use in
expansion and growth
Advantages and Limitations of Portfolio
61
Analysis
Limitations
Defining product/market segments is difficult
Suggest the use of standard strategies that can miss
opportunities or be impractical
Value-laden terms such as cash cow and dog can
lead to self-fulfilling prophecies
Lack of clarity on what makes an industry attractive
or where a product is in its life cycle
Corporate Parenting
62
Corporate parenting
viewsa corporation in terms of resources and
capabilities that can be used to build business unit
value as well as generate synergies across business
units
Corporate Parenting
63
Generates corporate strategy by focusing on the
core competencies of the parent corporation and
the value created from the relationship between the
parent and its businesses
Developing a Corporate
64
Parenting Strategy
The search for appropriate corporate strategy
involves three analytical steps:
1. Examine each business unit in terms of its strategic
factors
2. Examine each business unit in terms of areas in
which performance can be improved
3. Analyze how well the parent corporation fits with
the business unit
Horizontal Strategy and
65
Multipoint Competition
Horizontal strategy
Isa corporate strategy that cuts across business unit
boundaries to build synergy across business units and to
improve competitive position in one or more business
units
Horizontal Strategy and
66
Multipoint Competition
Multipoint competition
large multi-business corporations compete against other large
multi-business firms in a number of markets
These multipoint competitors are firms that compete with each
other not only in one business unit, but also in a number of
business units.
Business units may sometimes need some help from its
corporate parent, especially if the competitor business unit is
getting heavy financial support from its corporate parent.
In this instance, corporate headquarters develops a horizontal
strategy to coordinate the various goals and strategies of related
business units.
Chapter End questions
67
1. How does horizontal growth differ from vertical
growth as a corporate strategy?
2. What are the major advantages and
disadvantages of an integrative strategy?
3. How is corporate parenting different from
portfolio analysis? How is it alike? Is it a useful
concept in a global industry?
68
STRATEGY FORMULATION:
FUNCTIONAL STRATEGY
AND STRATEGIC CHOICE
Functional Strategy
69
Functional strategy
theapproach a functional area takes to achieve
corporate and business unit objectives and strategies by
maximizing resource productivity
Marketing Strategy
70
Marketing strategy
deals with pricing, selling and distributing a product
Marketing Strategy
71
Market development strategy
a company or business unit can (1) capture a larger
share of an existing market for current products through
market saturation and market penetration or (2)
develop new uses and/or markets for current products.
Marketing Strategy
72
Product development strategy
a company or unit can (1) develop new products for
existing markets or (2) develop new products for new
markets.
Marketing Strategy
73
Brand extension
using a successful brand name to market other products
Push strategy
trade promotions to gain or hold shelf space in retail
outlets
Pull strategy
advertising to “pull” products through the distribution
channels
Marketing Strategy
74
When pricing a new product, a company or business
unit can follow one of two strategies.
Skim pricing
offers the opportunity to “skim the cream” from the top
of the demand curve with a high price while the
product is novel and competitors are few
Marketing Strategy
75
Penetration pricing
attempts to hasten market development and offers the
pioneer the opportunity to use the experience curve to
gain market share with low price and then dominate the
industry
Financial Strategy
76
Financial Strategy
examines the financial implications of corporate- and
business-level strategic options and identifies the best
financial course of action
The management of dividends and stock price is
an important part of a corporation’s financial
strategy.
Financial Strategy
77
Leveraged buyout
company is acquired in a transaction financed largely
by debt usually obtained from a third party, such as
an insurance company or an investment banker.
Research and
78
Development Strategy
Research and Development Strategy
deals with product and process innovation and
improvement
also deals with the appropriate mix of different types
of R&D and question of how new technology should be
accessed—through internal development, external
acquisition or strategic alliances.
Research and
79
Development Strategy
The following are R & D choices:
Technological leader
pioneering an innovation
Technological follower
imitating the products of competitors
Open innovation
firmuses alliances and connections with corporate,
government, academic labs and consumers to develop
new products and processes
Operations Strategy
80
Operations Strategy
determineshow and where a product or service is to be
manufactured, the level of vertical integration in the
production process, the deployment of physical
resources and relationships with suppliers
Purchasing Strategy
81
Purchasing Strategy
deals
with obtaining raw materials, parts and supplies
needed to perform the operations function
The
basic purchasing choices are multiple, sole and
parallel sourcing.
Purchasing Strategy
82
Multiple sourcing
the purchasing company orders a particular part
from several vendors
Sole sourcing
relies on only one supplier for a particular part
Parallel sourcing
two suppliers are the sole suppliers of two different
parts, but they are also backup suppliers for each
other’s parts
Logistics Strategy
83
Logistics Strategy
dealswith the flow of products into and out of the
manufacturing process
Three trends related to this strategy are
evident:
Centralization
Outsourcing
The use of Internet
HRM Strategy
84
HRM strategy
addresses the issue of whether a company or business
unit should hire a large number of low-skilled
employees who receive low pay, perform repetitive
jobs and will most likely quit after a short time (the
fast-food restaurant strategy) or hire skilled employees
who receive relatively high pay and are cross-trained
to participate in self-managing work teams
Information Technology
85
Follow-the-sun management
Multinational corporations are finding that having a
sophisticated intranet allows employees to practice
follow-the-sun management, in which project team
members living in one country can pass their work to
team members in another country in which the work day
is just beginning.
The Sourcing Decision:
86
Location of Functions
Outsourcing
purchasing from someone else a product or service that
had been previously provided internally
the reverse of vertical integration
Offshoring
theoutsourcing of an activity or a function to a wholly
owned company or an independent provider in another
country.
Disadvantages of Outsourcing
87
Customer complaints
Locked in to long-term contracts
Lack of ability to learn new skills and develop
new core competencies
Lack of cost savings
Poor product quality
Errors in Outsourcing to Avoid
88
A study of 91 outsourcing efforts conducted by
European and North American firms found seven
major errors that should be avoided:
Outsourcing the wrong activities
Selecting the wrong vendor
Writing a poor contracts
Overlooking personnel issues
Lack of control
Overlooking hidden costs
Lack of an exit strategy
Proposed Outsourcing Matrix
89
Strategies to Avoid
90
Managers who have made poor analyses or lack creativity may be
trapped into considering some of the following strategies to avoid:
Follow the Hit another Arms race
leader home run
Do Losing
everything hand
Stakeholder Priority Matrix
91
Stakeholders can be categorized in terms of their (1) interest in the corporation’s
activities and (2) relative power to influence the corporation’s activities.
Questions to Assess
92
Stakeholder Concerns
Strategic managers should ask four questions to
assess the importance of stakeholder concerns in a
particular decision:
1. How will this decision affect each stakeholder?
2. How much of what stakeholders want are they likely to
get under the alternative?
3. What are the stakeholders likely to do if they don’t get
what they want?
4. What is the probability that they will do it?
Pressures from Stakeholders
93
Political strategy
plan to bring stakeholders into agreement with a
corporation’s actions
Some of the most commonly used political strategies
are constituency building, political action committee
contributions, advocacy advertising, lobbying and
coalition building.
Pressures from the
94
Corporate Culture
In evaluating a strategic alternative, strategy makers
must consider pressures from the corporate culture and
assess a strategy’s compatibility with that culture.
If there is little fit, management must decide if it should:
Take a chance on ignoring the culture.
Manage around the culture and change the
implementation plan.
Try to change the culture to fit the strategy.
Change the strategy to fit the culture.
Process of Strategic Choice
95
Strategic choice
the evaluation of alternative strategies and selection of
the best alternative
Failure almost always stems from the actions of
the decision maker, not from bad luck or
situational limitations.
Avoiding the Consensus Trap
96
There is mounting evidence that the best strategic decisions
are not arrived at through consensus when everyone agrees
on one alternative.
Two techniques help strategic managers avoid the consensus
trap :
Devil’s advocate
assigned to identify potential pitfalls and problems with a
proposed alternative strategy in a formal presentation
may be an individual or a group
Dialectical inquiry
requires that two proposals using different assumptions be
generated for each alternative strategy under consideration
Process of Strategic Choice
97
Criteria for evaluating alternatives includes:
Mutual exclusivity: Doing any one alternative would
preclude doing any other.
Success: It must be feasible and have a good probability
of success.
Completeness: It must take into account all the key
strategic issues.
Internal consistency: It must make sense on its own as a
strategic decision for the entire firm and not contradict key
goals, policies and strategies currently being pursued by
the firm or its units.
Developing Policies
98
The selection of the best strategic alternative is not the
end of strategy formulation.
Policies define the broad guidelines for implementation.
When crafted correctly, an effective policy accomplishes
three things:
It forces trade-offs between competing resource
demands.
It tests the strategic soundness of a particular action.
It sets clear boundaries within which employees must
operate, while granting them the freedom to experiment
within those constraints.
Chapter End Questions
99
1. Are functional strategies interdependent, or can
they be formulated independently of other
functions?
2. Why is penetration pricing more likely than skim
pricing to raise a company’s or a business unit’s
operating profit in the long run?
3. What is the relationship of policies to strategies?