Building a great place to work: Intuit India
Presented By:-
Akash Sharma -FT203010
Ankur Bhargava -FT203017
Niveditha Zacaria -FT203101
Tejas Sheth -FT203089
Aditya Kharbanda -FT203004
Vipul Kaushal -FT203095
What are the dimensions that characterize
a great place to work?
GPTW institute studied the following two aspects to assess if an organization is a great
place to work.
● Trust, pride and camaraderie prevalent in the organization.
● People practices, philosophy and values of an organization.
Why was Intuit India recognized as a great
place to work?(1)
● Entire unit and unit leader would come together to celebrate the employee
milestones.
● Strong focus on delighting the families of employees.
● Little Intuit day.
● “I am Intuit” places employees as an ambassador.
● Managers/leaders accepting that they are not aware of something.
● Open-plan workspace for all.
Why was Intuit India recognized as a great
place to work?(2)
● A culture of listening was created in the organization.
● Rewards and recognitions: unexpected day off in recognition of hard work, employee milestones, CEO
leadership awards and CEO sales club, “Spotlight” award, “Intuit Again”, “Intuit Ability Program”.
● A no barrier workplace was created where even CEO accepted his vulnerabilities and learned things from
freshers.
● “Design for Delight” innovation workshop were put in place in response to the feedback of new hires.
● Benefits to new and expecting mother.
● Creation of ILEAD.
What steps were taken by management of Intuit
India over time, to improve its ranking from 10
to 1? What do we learn from them?
● Establishing a Culture of Listening - Three-times-a-year survey titled “Pulse”.
● Performance Management - The Situation-Behavior- Impact model, Iterative goal setting,
“monthly check-ins”
● Diversity and Employee Networks - “Intuit Ability Program”
● Employee Experience - nearly 270 events Eg: Little Intuit Day
● Employees as Brand Advocates - web application which allowed employees to design their
own personalized messages
● The Role of Leadership - ILEAD, India Directors Forum
● The Great Place to Work Council - cross-functional teams of leaders came together and
collaborated on the company’s most important people-focused outcomes
What does it take to build a great place to
work?
• Amalgamation of both hard and soft aspects
• Hard aspects:compensation,benefits and rewards
• Soft aspects:Values,Culture,Leadership Style and Behaviour
• Intuit good at both above mentioned aspects
• “Intuit Edge”:Centralised but Transparent Leadership
• ILEAD:Community comprising of managers with “Vulnerability” Theme
• Leaders are learners and there is back and forth sharing of knowledge
• India Direct Forum Help by Anand, Cross functional Knowledge sharing
What do we learn about the leadership style and
other approaches that helped Intuit build a great
place to work?
• “Vulnerability” The courage to accept that one person can’t know everything.
• Sharing best practices by creating cross functional teams.
• Empowering the team by giving them more control and giving them more
access to their people.
• Hundred Employees of Intuit India as part of Great Place to Work
Ambassador Programme to motivate other employees.
• The Ambassador Programme took a decentralized approach.
What does it take to keep up the momentum
and stay in the top league especially at scale?
● An experience and environment for employees to get the best work of
their lives.
● Avoid being complacent.
● Make sure that no one is left behind.
● Everyone has the same consistent experience.
● Not assume that it will happen organically.
● Stay true to mission and model of empowering employees.
● Be relentless and be ahead on thought leadership compared to industry.
Can Intuit India sustain this effort? If yes,
how?
● Yes it can
● Leverage the advantages of being big
● Enjoy the perks of being small.
● A mechanism that would help it build and sustain excellence
● Combine science and art
● World-class practices enhancing experience of employees
● Stay true to mission
● Empower employees through their culture
What can you, in your current and future
job roles do to built great places to work?
● Treating employees with respect
● Ensure appreciation of good work
● Embrace diversity in culture
● Encourage cooperation over competition
● Involving employees in CSR activities
● Honest and unbiased leadership
● Avoid politics within organization
● Good coordination between cross functioning departments
● Focus on employee development
● Improve employee independence
● Working on feedbacks received from employees
● Provide better work environment
