PRESENTATION ON TRAINING
BY:
VINAY KUMAR REDDY
HYATT HYDERABAD GACHIBOWLI
ABOUT HYATT
• Hyatt Hotels Corporation, whose main offices are in
Chicago, is the world's major hospitality company
known for making guests feel more than welcome and
at home. Hyatt's thousands of staff are a family: they
strive to engender positive outcomes in the lives of the
guests they encounter each single day by providing
excellent, topnotch hospitality. There is always a Hyatt
hotel available in almost all countries, ready to be a
home away from home.
• Hyatt's subsidiaries manage and develop their
franchise resorts and hotels under the Hyatt brand and
have steady locations across the continents
• Hyatt Hotels are an upscale brand that focuses on a
more intimate approach to its guests. With closed
spaces and restaurants focusing solely toward the
traveler, Hyatt hotels are establishments successfully
designed with the modern flair to provide; intuitively
rendering service to both leisure and business travelers
who want ready-made but comfortable guest rooms.
• This also rings true when it comes to highly accessible
yet convenient airports, tourist attractions and
business districts. Another great thing Hyatt hotels are
known for is their seamless ability to accommodate
both social and business functions on a smaller scale.
At best, they have always provided settings of good
aesthetics fully equipped with the newest modern
technology has to offer.
Hotel Location & Nearby Attractions
Located in Hyderabad (Financial District), Hyatt
Hyderabad Gachibowli is within a 10-minute
drive of Inorbit Mall and Mindspace IT Park. This
4.5-star hotel is 7.9 mi (12.7 km) from Golconda
Fort and 11.3 mi (18.3 km) from Birla Mandir
Temple.
Popular Hotel Amenities and Features
Relax at the full-service spa, where you can
enjoy massages, body treatments, and facials.
You're sure to appreciate the recreational
amenities, including a health club and a
sauna. Additional features at this hotel include
complimentary wireless Internet access,
concierge services, and babysitting/childcare
(surcharge).
Business, Other Amenities
Featured amenities include complimentary
wired Internet access, a 24-hour business
center, and limo/town car service. Planning an
event in Hyderabad? This hotel has facilities
measuring 4876 square feet (453 square
meters), including conference space. For a
surcharge, guests may use a roundtrip airport
shuttle (available 24 hours) and a train station
pick-up service.
Restaurants, Bars, Lounge & Dining options
Enjoy international cuisine at Collage, one of
the hotel's 3 restaurants, or stay in and take
advantage of the 24-hour room service.
Snacks are also available at the coffee
shop/café. Mingle with other guests at the
complimentary reception, held daily. Unwind
at the end of the day with a drink at the
bar/lounge or the poolside bar. Buffet
breakfasts are available daily from 6:30 AM to
10:30 AM for a fee.
Hotel Accommodations and Guest Rooms
Make yourself at home in one of the 164 air-
conditioned rooms featuring minibars and
flat-screen televisions. Your memory foam bed
comes with premium bedding. Complimentary
wired and wireless Internet access keeps you
connected, and cable programming provides
entertainment. Private bathrooms with
showers feature rainfall showerheads and
designer toiletries.
Hyatt Hyderabad Gachibowli Hotel Amenities
• Speedy check-in
• Bar/lounge
• Coffee/tea in common areas
• Elevator
• Full-service spa
• 24-hour front desk
• Poolside bar
• Conference Facilities
• Spa treatment room(s)
• Porter/bellhop
• Express check-out
• Meeting Room Facilities
• Local Tours & Ticket Assistance
• Coffee shop or café
• Free self parking
• Dry cleaning/laundry service
• Steam room
• Free Wireless Internet
• Free valet parking
• Health club
• Limo or Town Car service available
• Free wired Internet
• Babysitting or childcare (surcharge)
• Supervised childcare/activities (surcharge)
• Conference space size (meters) - 453
• Spa services on site
• Free reception
• Terrace
• Luggage storage
• Breakfast available (surcharge)
• Hotel Restaurant
• 24-hour business center
• Train station pickup (surcharge)
• Hotel Concierge Services
• Conference space size (feet) - 4876
• Gift shops or newsstand
• Designated smoking areas
• Banquet hall
• Laundry facilities
• Wheelchair accessible path of travel
• Accessible bathroom
• In-room accessibility
• Airport transportation (surcharge)
• Garden
• Free newspapers in lobby
FOOD AND BEVERAGES
• How to wipe plates.
• How to wipe cutlary.
• How to wipe glasses.
• How to setup ird trace.
• We have to set b&b plate folk,spoon,and knife,napkin &salt and pepper
• How to clean clearance.
• We have to segrate all the plates and spoons in a
side of a salvour and clear the clearance.
• How to clear floor clearance.
• We have to set all the trays and cutlary,plates and
segrate in one tray and set up in the trolly and
cover with the napkins.
• How to clean Coffee machine.
• How to give room service order.
• If we take and go the room service order we have
to ring the bell and we have to say room service
and we have to place in the guest room table.
• COFFEE MACHINES
• How to clean coffee machines ,refill the
water,coffee beans etc.
• TABLE SET UP
• How to set the breakfast table with sugger
caddy,spoon,folk,knife etc.
• CLEANING THE BREAKFAST AREA
• Cleaning all the tables of pathio and smoking
area tables.
• MISE EN PLACE FOR LUNCH
• All types of full plates and b&b plates
cutlery,water glasses,juice glasses should wipe
with a cotton cloth which is used for bed
sheets in housekeeping.
HOUSE-KEEPING
• How to clean public area.
• we have to mope ‘s’ wise in dry &wet
• How to setup pantries.
• We have to set the pantry with all supplies and water bottels
• How to clean rooms .
• How to public area toilets.
• How to clean Ananda spa.
• To clean all the stair cases ,corridors ,hall vaccuming&hall water washing
• How to maintain Ananda spa.
• How to use vaccum cleaner on mats, rooms etc.
• GUEST ROOM STANDARDS
• We have sweet,delux,king,twin,room standards
• HOW TO ENTER A GUEST ROOM
• If the room was occupied we have to ring the bell and we have to say house keeping if guest will not open
the door we have to ring the bell 3 times and we have to get into to the room.
• MINIBAR SET
• we have to keep in minibar 3 alcholic beverages ,2 soft beverage,1 silk,1 fruit juice &water bottle.
• VACCUMING GUEST FLOOR
• We have to vaccum the guest room in every corners and bed down side and floor.
• SPECIAL ROOM SET-UP
• In special room if guest request the another extra bed we have to set the extra bed in guest request room.
KITCHEN
• How to squeeze juices.
• I have learn how to squeeze the watermelon,mix fruits,and vegetable juice and sweet lime &orange juice.
• How to cut fruits.
• I have learn how to cut the froots for guests and ala kart order.
• How to prepare Buffet.
• How to setup omlet counter.
• We have to set up all the condiments and pans,salt &pepper and egg yolk and egg white.
• How to setup fruit counter.
• Any 4 fruits should be peel and keep in the fruit counter and any 5 types of whole fruits also.
• How to setup maggi counter.
• I have learn how to set the maggi counter of condiments ,salt,pepper and pan &soup.
• How to set Cheese plater.
• We have to set any 4 types of cheeses and we have to decorate the cheese plater with fruits and dry fruits.
• How to set cerals.
• Refilling buffet.
• If the hard buffet was empty we have to refill the dish ahd fruits etc.
FRONT-OFFICE
1.How to greet the Guest
have to greet the guest with the warm wishes with good morning,goodevening,and good afternoon.
2.How to Escort the guest with Luggage.
We have to escort the guest with his luggage and we have to explain were was the restaurant ,spa,pool area to the guest in
between on going to the room ,after getting to the room we have to explain what was there in a room.
3.How to remove departure reg –cards.
We have to remove all the departaure reg cards from the buckets.
3.How to slot bills.
We have to sloth the bills in room wise in the buckets.
4.How to put newspapers.
Hotel will prefer 5 types of news papers as the guest preferance I will hang the newspaper to the door handle of the room.
5.How to slot check-in reg-cards in buckets.
We have to sloth the check in reg cards in the room number wise in the buckets.
6.How to keep the desk clean and in right order.
I have to keep the desk clean with clearing the dustbins and I have to keep 1 pencil, 1 eraser to one system and we have to
check stapler pins in the staplers and charge the edc machines .
7.How to treat Guests.
Assistance eith leisure program.
If a guest ask were is the restaurant ,spa, swimming pool ,we have to escoer the guest to what he wants.
