Scribd
Upload
302 views10 pages

Types of Communication

There are four main types of communication: passive, aggressive, passive-aggressive, and assertive. Passive communication avoids conflict but allows others to disregard one's needs. Aggressive communication intimidates others and damages trust. Passive-aggressive communication expresses anger indirectly through actions rather than direct confrontation. Assertive communication is healthier as it allows one to stand up for themselves without disrespecting others, building respect and improving relationships.

Uploaded by

Sobia Nizam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
302 views10 pages

Types of Communication

There are four main types of communication: passive, aggressive, passive-aggressive, and assertive. Passive communication avoids conflict but allows others to disregard one's needs. Aggressive communication intimidates others and damages trust. Passive-aggressive communication expresses anger indirectly through actions rather than direct confrontation. Assertive communication is healthier as it allows one to stand up for themselves without disrespecting others, building respect and improving relationships.

Uploaded by

Sobia Nizam
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 10

Types of Communication

1. Passive
2. Aggressive
3. Passive Aggressive
4. Assertive
1. Passive Communication
• shy or overly easygoing.
• routinely say things such as "I'll just go with
whatever the group decides.“
• tend to avoid conflict.
• It gives message that your thoughts and
feelings are not important
• give others the license to disregard your wants
and needs.
Impacts of Passive Communication
• always saying yes can poison your relationships.
• causes you internal conflict because your needs
and those of your family always come second.
• The internal conflict that can be created by
passive behavior can lead to:
 Stress
 Resentment
 Seething anger
 Feelings of victimization
 Desire to exact revenge
2. Aggressive Communication
• come across as a bully who disregards the
needs, feelings and opinions of others.
• appear self-righteous or superior.
• humiliate and intimidate others
• may even be physically threatening.
Impacts of Aggression
• Aggression undercuts trust and mutual
respect.
• Others may come to resent you, leading them
to avoid or oppose you.
3. Passive Aggressive Communication
• say yes when you want to say no.
• sarcastic or complain about others behind
their backs.
• Do not confront an issue directly.
• show anger and feelings through actions or
negative attitude.
• uncomfortable being direct about your needs
and feelings.
Impacts of Passive Aggressive
communication
• damages relationships
• undercuts mutual respect
• making it difficult for you to get your goals and
needs met.
4. Assertive Communication
• healthier communication style.
• Help keep people from walking all over you.
• Help from steamrolling others.
Benefits of Assertive Communication
• Gain self-confidence and self-esteem
• Understand and recognize your feelings
• Earn respect from others
• Improve communication
• Create win-win situations
• Improve your decision-making skills
• Create honest relationships
• Gain more job satisfaction
Learning to be Assertive
• Assess your style.
• Use 'I' statements.
say, "I disagree," rather than, "You're wrong." If you have a request, say "I
would like you to help with this" rather than "You need to do this."
• Practice saying no.
Don't hesitate — be direct. If an explanation is appropriate, keep it brief.
• Rehearse what you want to say.
• Use body language.
Keep an upright posture, but lean forward a bit. Make regular eye contact.
Maintain a neutral or positive facial expression. Don't cross your arms or legs.
• Keep emotions in check.
If you feel too emotional going into a situation, wait a bit if possible. Then
work on remaining calm. Breathe slowly. Keep your voice even and firm.
• Start small.

You might also like