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Communication: Farah Aliya Fadhila Thariq Ahmad G

This document discusses the importance of verbal communication skills for work. It begins by stating that verbal skills are important for getting hired and doing well in interviews and on the job. It then defines verbal communication as how people deliver and receive messages, noting that clear communication is valued by employers. The document provides examples of strong verbal skills for supervisors, team members, clients, and presenters. These include things like giving feedback, explaining tasks, calming angry customers, and engaging audiences. It concludes by advising the reader to practice these skills through activities like active listening and giving/receiving feedback to improve.

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farah aliya
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1K views10 pages

Communication: Farah Aliya Fadhila Thariq Ahmad G

This document discusses the importance of verbal communication skills for work. It begins by stating that verbal skills are important for getting hired and doing well in interviews and on the job. It then defines verbal communication as how people deliver and receive messages, noting that clear communication is valued by employers. The document provides examples of strong verbal skills for supervisors, team members, clients, and presenters. These include things like giving feedback, explaining tasks, calming angry customers, and engaging audiences. It concludes by advising the reader to practice these skills through activities like active listening and giving/receiving feedback to improve.

Uploaded by

farah aliya
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Communication

Farah Aliya Fadhila


Thariq Ahmad G.
Why Do We Need to Have Good
Verbal Communication Skills?

▸ Almost every job requires workers to use verbal communication


skills. That’s why verbal skills are highly ranked on the candidate
evaluation checklists used by many job interviewers.
▸ The stronger your communication skills, the better your chances of
getting hired regardless of the job for which you’re applying. You’ll
do better during the interview, as well as on the job.

2
What Are Verbal Communication
Skills?
▸ Effective verbal communication skills include more than just talking.
Verbal communication is about how you deliver messages and how
you receive them. Communication is a soft skill, and it’s one that is
important to every employer.
▸ Workers who can convey information clearly and effectively are
highly valued by employers. Employees who can interpret messages
and act appropriately on the information that they receive have a
better chance of excelling on the job.

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Examples of Verbal
Communication Skills
● Verbal Communications for Supervisors
● Verbal Communications for Team Members
● Verbal Communications with Clients
● Verbal Communications for Presenters
Verbal Communications for Supervisors:
▸ Advising others regarding an ▸ Speaking calmly even when you’re
appropriate course of action stressed
▸ Assertiveness ▸ Training others to carry out a task or
▸ Conveying feedback in a constructive role
manner emphasizing specific, ▸ Using affirmative sounds and words
changeable behaviors like “uh-huh,” “got you,” “I
▸ Disciplining employees in a direct and understand,” “for sure,” “I see,” and
respectful manner “yes” to demonstrate understanding
▸ Giving credit to others
▸ Recognizing and countering objections
▸ Showing an interest in others, asking
about and recognizing their feelings
5
Verbal Communications for Team Members:
▸ Conveying messages concisely
▸ Encouraging reluctant group members to share input
▸ Explaining a difficult situation without getting angry
▸ Explaining that you need assistance
▸ Paraphrasing to show understanding
▸ Posing probing questions to elicit more detail about specific issues
▸ Receiving criticism without defensiveness
▸ Refraining from speaking too often or interrupting others
▸ Requesting feedback
▸ Stating your needs, wants, or feelings without criticizing or blaming

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Verbal Communications with Clients:
▸ Anticipating the concerns of others
▸ Asking for clarification
▸ Asking open-ended questions to stimulate dialogue
▸ Calming an agitated customer by recognizing and responding to their
complaints
▸ Emphasizing benefits of a product, service, or proposal to persuade an
individual or group
▸ Noticing non-verbal cues and responding verbally to verify confusion,
defuse anger, etc.

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Verbal Communications for Presenters:
▸ Enunciating each word you speak clearly
▸ Introducing the focus of a topic at the beginning of a presentation or interaction
▸ Planning communications prior to delivery
▸ Projecting your voice to fill the room
▸ Providing concrete examples to illustrate points
▸ Restating important points towards the end of a talk
▸ Selecting language appropriate to the audience
▸ Speaking at a moderate pace, not too fast or too slowly
▸ Speaking confidently but with modesty
▸ Summarizing key points made by other speakers
▸ Supporting statements with facts and evidence
▸ Telling stories to capture an audience
▸ Using humor to engage an audience
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Tips to Improve Your Verbal
Communications
Practice makes perfect, and so take the time to actively practice these
communications skills for workplace success:
▸ active listening ▸ giving and soliciting feedback
▸ clarity and conciseness ▸ Confidence
▸ Confidence ▸ Respectfulness
▸ Empathy ▸ and non-verbal (body language, tone
▸ Friendliness of voice, eye contact) communication.
▸ open-mindedness

9
THANKS!
Any questions?

10

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