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Appreciative - Discriminative - Biased - Evaluative/Critical - Relationship - Informative - Attentive

This document describes different types of listening: appreciative, discriminative, biased, evaluative/critical, relationship, informative, and attentive. Appreciative listening is for enjoyment, discriminative listening involves distinguishing sounds, biased listening involves hearing selectively based on biases, and evaluative listening involves making judgments. Relationship listening focuses on developing relationships, informative listening on understanding messages, and attentive listening on showing involvement and understanding. The document also contrasts effective listening, which involves concentration and avoiding biases, versus ineffective listening, which can include interrupting and distraction.

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IMRAN ALAM
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113 views9 pages

Appreciative - Discriminative - Biased - Evaluative/Critical - Relationship - Informative - Attentive

This document describes different types of listening: appreciative, discriminative, biased, evaluative/critical, relationship, informative, and attentive. Appreciative listening is for enjoyment, discriminative listening involves distinguishing sounds, biased listening involves hearing selectively based on biases, and evaluative listening involves making judgments. Relationship listening focuses on developing relationships, informative listening on understanding messages, and attentive listening on showing involvement and understanding. The document also contrasts effective listening, which involves concentration and avoiding biases, versus ineffective listening, which can include interrupting and distraction.

Uploaded by

IMRAN ALAM
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Types of listening

• APPRECIATIVE
• DISCRIMINATIVE
• BIASED
• EVALUATIVE/CRITICAL
• RELATIONSHIP
• INFORMATIVE
• ATTENTIVE
APPRECIATIVE LISTENING
• listening for pleasure and enjoyment, as when we listen to music, to a comedy
routine, or to an entertaining speech.
• describes how well speakers choose and use words, use humor, ask questions.
tell stories, and argue persuasively
DISCRIMINATIVE LISTENING
• most basic type of listening
• difference between different sounds is identified.
• Exp: If you cannot hear differences, then you cannot make sense of the
meaning that is expressed by such differences.
• One reason why a person from one country finds it difficult to speak another
language perfectly - they are unable distinguish the subtle sounds that are
required in that language.
• Person who cannot hear the subtleties of emotional variation in another
person's voice - less likely to be able to discern the emotions of others
BIASED LISTENING
• the person hears only what they want to hear
• typically misinterpreting what the other person says based on the stereotypes
and other biases that they have.
• often very evaluative in nature
EVALUATIVE/CRITICAL LISTENING
• make judgments about what the other person is saying.
• seek to assess the truth of what is being said.

• judge what they say against our values, assessing them as good or bad, worthy
or unworthy.
• particularly pertinent when the other person is trying to persuade us, perhaps
to change our behavior and maybe even to change our beliefs
RELATIONSHIP LISTENING
• Sometimes the most important factor in listening is in order to develop or
sustain a relationship.
• Exp: lovers talk for hours and attend closely to what each other has to say when
the same words from someone else would seem to be rather boring.
• also important in areas such as negotiation and sales, where it is helpful if the
other person likes you and trusts you.
INFORMATIVE LISTENING
• refers to the situation where the listener’s primary concern is to understand message.
• listeners are successful insofar as the meaning they assign to message is as close as
possible to the meaning that the sender intended.
• Key variables
 Vocabulary
 Concentration
 memory
ATTENTIVE LISTENNG
• Goal is to understand and remember what they are hearing.
• attentive listeners have relational goals like giving a positive
impression, advancing the relationship or demonstrating care.
• Attention skills
 A posture of involvement
 appropriate body motion
 eye contact
Non-distractive environment
EFFECTIVE AND INEFFECTIVE LISTENING
• all of us can hear, but not all of us can listen.
• listening involves the reception and interpretation of what is being heard.
• it decodes the sound heard into meaning.
• An active listener-
 does not finish others,sentences
 does not answer questions with questions
 is aware of and guards against biases
 never daydreams or becomes preoccupied with his/her own thoughts when others talk
 Does not dominate the conversation
 Plans responses after the other person is finished speaking not while the other person is
speaking
 provide feedback, but doesn’t interrupt incessantly
 Take brief notes, as this forces one to concentrate on wht is being said.

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