Process of Business

Communications
• What is
Communicaton?

C
• Significance of

O
Communications

N
• Process of

TE
Communication
• Barriers of

N
Communications

TS
• Types of Barriers to
Communication
 What is

1
Communication?
Communication is a process
through which two or more people
exchange information, ideas,
thoughts, emotions in such a way
that each gain a common
understanding of the intended
message.
Communication

• Communication is the activity of conveying meaninful infor

mation.It requires a sender,amessage,and an receipient.
• In Communication system 35% message is carried ve
rbally and rest of the 65% non verbally.
• Communication is a dyadic concept.
What is Business Communication?

• Business communication is the process of sharing inform

ation between people within and outside a company.
• Effective business communication is how employees and
management interact to reach organizational goals. Its pu
rpose is to improve organizational practices and reduce er
rors.
• Effective communication affects processes, efficiency, an
d every layer of a company.
Importance of Business Communication

• Presenting options/new business ideas

• Making plans and proposals (business writing)
• Executing decisions
• Reaching agreements
• Sending and fulfilling orders
• Successful selling
• Effective meetings
Types of Business Communication

• There are Two Types of business communication

1) Internal Communication
AND,
2) External communication
At First, we have internal business communication.

• Internal business communication can be:

– Upward communication: any communication that come
s from a subordinate to a manager. Or from another per
son up the organizational hierarchy.
– Downward communication/Managerial communication:
anything that comes from a superior to a subordinate.
– Lateral communication/Technical communication: inter
nal or cross-departmental communication between cow
orkers.
At Second ,There is External Business Communicati
on
• External business communication is any messaging that l
eaves your office and internal staff. It involves dealing wit
h customers, vendors, or anything that impacts your bran
d.
• There are Four types of External business Communicatio
n-
• Getting and receiving instructions and assignments both
upward and downward. This includes an effective delegati
on from one person to another. Most problems in busines
s begin with unclear communications in this area.
• Sharing and discussing information, including information
sharing that goes on in meetings. When communication fa
ils in this area, it causes tasks to be done improperly or n
ot at all.
• Giving feedback, correction, and discipline to people who
report to you so that they can have the knowledge and th
e tools that they need to do their jobs better. Giving great,
actionable feedback is a key skill for anyone in a leadersh
ip position. Non-verbal communication and body language
also play a role here.
• Problem-solving and decision-making meetings and discu
ssions. These are considered among the most important
discussions for any organization. This involves higher criti
cal thinking and better communication technology.
Methods Of Business Communication
• When business communication actually happens, it’s eith
er verbal or written.
– Furthermore, communication takes place either in person/face-t
o-face or remotely.
– Neither of these are better or worse for your company on their o
wn and entirely depends on the context.
• Written communication is great for keeping a paper trail of
decisions and actions made as well as for putting together
strategies and plans in place. Verbal interactions enable i
nstantaneous idea generation and a more open flow of th
oughts.
• Web-based communication
– This includes everyday communication channels like emails an
d instant messaging applications (such as Slack, Hangouts).
 Telephone meetings
Phones removed the location barrier to running productiv
e, fast-moving meetings. It allows for better idea exchange t
hanks to the non-verbal communication (tone of voice) com
pared to written communication. Cloud phone systems can
accelerate onboarding and overall team collaboration.
• Video conferencing
– Great video conferencing systems enable people at remote loc
ations to run meetings that feel as close to in-person meetings
as possible. They take phone meetings one step up.
• Face-to-face meetings
– In-person meetings can help a business move forward with ide
as quickly. Research shows that in-person meetings generate
more ideas than virtual meetings
• Presentations
– Presentations supported by reports and PowerPoint slide decks
are often how meetings with larger groups are conducted.
• Audit your current state of business communication and s
et goals
– No matter the stage of your business, you need a business co
mmunication plan in place.
• Identify core groups in your organization and their relatio
nships with each other
– Look into the structure of your organization and all the groups i
nvolved in its ability to function.
• Define methods of communication
– Next, choose the methods of communication that align with you
r business communication goals, as well as the interactions bet
ween core groups in your company.
• Choose the right tools
– There’s no handbook that defines which tools are absolutely be
st for each purpose.
– Gmail versus Outlook. Google Drive versus Dropbox. Slack ver
sus Nextiva Chat.
– The battles go on, but your choice is entirely up to the preferen
ce of you and your workforce.
• Document the process
– Finally, take note of everything you do throughout this setup an
d turn in into a shared document visible to the entire organizatio
n.
– This way, each employee can refer to an intentionally develope
d communication plan and decide on the best action for the situ
ation they’re in.
– The document will also help newly on-boarded employees easil
y grasp all the tools and best communication practices.
 Step-by-Step

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 Barriers Of

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Step-by-Step

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Throughout our organisation we’ve always looked to bring together the right skills and knowledge to support our technology development, network
growth and customer service. With experience that goes beyond the telecoms and IT industry our group of directors and officers are focused on
bringing to market the latest
Comparison

2015 2016 2017

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Comparison

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