NEFAS SILK POLY TECHNIC COLLEGE

Department of Accounting and Finance

BASIC CLERICAL WORKS Level I
MODEL COC QUESTION
FOR REGULAR AND EXTENSTION ACCOUNTING STUDENT

Prepared by Gezahegn D.

MARCH 26/2021
COC Model On Basic Clerical Works (Level I)
This assessment will cover the following competencies:
EIS BCW1 01 0812 Participate in OHS Processes
EIS BCW1 02 0812 Use Business Equipment and Resources
EIS BCW1 03 0812 Work Effectively in a Business Environment
EIS BCW104 0812 Operate a Personal Computer
EIS BCW1 05 0812 Develop Keyboard Skills
EIS BCW1 06 0812 Create and Use Spreadsheets
EIS BCW1 07 0812 Plan Skills Development
EIS BCW1 08 0812 Participate in Environmentally Sustainable Work Practices
EIS BCW1 09 0812 Organize and Complete Daily Work Activities
EIS BCW1 10 0812 Receive and Respond to Workplace Communication
EIS BCW1 11 0812 Work with Others
EIS BCW1 12 0812 Demonstrate Work Values
EIS BCW1 13 0812 Apply Quality Standards
EIS BCW1 14 0812 Develop Understanding of Entrepreneurship
Occupation:  

1. Read this booklet carefully

2. All your questions and clarification should be
addressed to the invigilator only.
3. Complete the projects described in this booklet.
4. You are given total 3 hours to accomplish the
projects.
5. After you finish this assessment, you are not
allowed to copy anything from this booklet or
any page.
Read information given in Case1 and do tasks 1-6 using appropriate units of
competence among the following.
EIS BCW1 02 0812 Use Business Equipment and Resources
EIS BCW1 03 0812 Work Effectively in a Business Environment
EIS BCW1 09 0812 Organize and Complete Daily Work Activities
EIS BCW1 10 0812 Receive and Respond to Workplace Communication
EIS BCW1 11 0812 Work with Others
EIS BCW1 12 0812 Demonstrate Work Values
EIS BCW1 14 0812 Develop Understanding of Entrepreneurship
PROJECT ONE
XYZ wood complex company is located in Adama City. The
company produces various packed food items and distributes in
Ethiopian market. Assume you are one of the clerical workers of
the company who perform various clerical activities in one of the
company’s sales branches. Your work activities engage you to
interact with customers, coworkers and immediate supervisor. As a
clerical worker do the following tasks.
Task 1: Demonstrate how you organize and complete daily
activities.
Task 2: Demonstrate how you effectively work in the business’s
environment
Task 3: Demonstrate how you effectively communicate in the
workplace
Task 4: Show how you demonstrate work Values
Task 5: Develop Understanding of Entrepreneurship
Task 6: Demonstrate how to work with others
 Answers for the cases
Case 1
Task 1: Demonstrate how you organize and complete daily activities.
Lo1 .Organizing work schedule (planning)

• setting a guide line for a task.

• negotiate and agree upon work goals and plans
• Negotiate and agree upon work goals and plans with assistance from appropriate
persons.
• Plan and priorities workload within allocated timeframes
Appropriate persons may include
 colleagues
• other staff members
• supervisors, mentors or trainersDevelop an understanding of the relationship
between individual work goals and plans, and organizational goals and plans
• Plan and prioritize workload within allocated timeframes
Lo2.Completing own work activities(perform)
 Complete tasks within designated time lines and in accordance with
organizational requirements and instructions
 Use effective questioning to seek assistance from colleagues when
difficulties arise in achieving allocated tasks
 Identify factors affecting work requirements and take appropriate
action
 Use business technology efficiently and effectively to complete work
tasks
 Communicate progress of task to supervisor or colleagues as
required
 Colleagues may include but not limited to:
 coach/mentor
 other members of the organization
 peers/work colleagues/team
 supervisor or manager
Organisational requirements may include:
 access and equity principles and practice
 anti-discrimination and related policy
 business and performance plans
 ethical standards
 goals, objectives, plans, systems and processes
 legal and organisation policies, guidelines and requirements
 OHS policies, procedures and programs
 quality and continuous improvement processes and standards
 Identify and plan opportunities for improvement in liaison with colleagues
Opportunities for improvement may include
coaching, mentoring and/or supervision
internal/external training provision
personal study
recognition of current competence (RCC)/skills recognition/initial assessment
workplace skills assessment
Identify factors affecting work requirements and take appropriate action.
Factors affecting work requirements may include
 changes to procedures or new procedures
 competing work demands
 environmental factors such as time, weather
 other work demand
 resource issues
 technology/equipment breakdowns
L03.Review a daily work performance (assess)
seeking and acting on feedback from clients, colleagues and supervisors )
Monitor and adjust work according to feedback
Seek feedback on work performance from supervisors or colleagues.
Feedback on performance may include but not limited to:
formal/informal performance appraisals
obtaining feedback from clients
obtaining feedback from supervisors and colleagues
personal, reflective behavior strategies
routine organizational methods for monitoring service delivery

Monitor and adjust work according to feedback obtained through

supervision and comparison with established team and organizational
standards.
Standards may include but not limited to:
Ethiopian Standards
legal and organization policies, guidelines and requirements
legislation
organizational policies and procedures
specified work standards
standards set by work group
Use business technology efficiently and effectively to complete work tasks.
Business technology may include but not limited to:
• computer applications
• computers
• electronic diaries
• facsimile machines
• photocopiers
• printers
• Scanners
• How to Plan & Organize Work Activities
• Planning and organization makes efficient use of your time at the office by keeping you focused from beginning to
completion of a project.
• A comprehensive plan for work activities and projects ensures you tackle all necessary steps for success.
• Organizational tools allow you to track the planning progress for the activity. An organizational plan also facilitates
collaboration and information sharing with other team members who play a role in the completion of the activities.
• Tweaking your organizational method allows you to create the most effective planning system for your

office.
Feedback on performance may include
 formal/informal performance appraisals
 obtaining feedback from clients
 obtaining feedback from supervisors and colleagues
 personal, reflective behaviour strategies
 routine organizational methods for monitoring service delivery
Set your goals A good way to organize your tasks and get things done is to set goals.
Work goals provide:
 a purpose for the work
 valuable feedback on your progress
 further incentive to achieve – it feels great to reach a goal

When developing goals and plans, an organisation also has to consider:

 the policies and procedures that exist in the workplace

 industry standards and codes of practice

 government legislation; for example, rules about work health and safety or

environmental issues
 quality and continuous improvement processes and standards
 Work out priorities
 Once you know the required time lines and the relative importance of your tasks, you
can set priorities. Your day-to-day workload will usually include a variety of tasks.
 Some tasks need to be completed straight away, such as arranging a courier or
answering a telephone call.
 Others, such as filing or data entry, are routine tasks that are done regularly, but may be
done at any stage during the day.
Outside factors that affect organizational priorities include:
• a change in the price of materials needed for manufacturing a product
• a decrease or increase in sales of a product
• a change in government regulations.
Types of resources
• Stationery: pens, highlighters, paper clips, staples, folders, paper, envelopes
• Office equipment: photocopier, fax machine, telephone, computer, printer,
scanner, shredder, storage system
• Printed material: brochures, flyers, publications, reports
• Manuals: policies and procedures, equipment use, work health and safety
• People: your supervisor, office manager, colleagues, IT specialist
• Facilities: meeting rooms, catering areas
• Planning tools: wall planning chart, planning software
• Presentation tools: meeting rooms, felt pens, overhead transparencies, butchers paper,
a whiteboard
Steps for planning and organizing work activities
1.Identify the scope and goals of the planning process related to each work activity.
 Determine what you need to accomplish for the success of the activity or project.
 Identify the employees who will play a role in the task if it is a team project.
2.Break down the major tasks for the activity into smaller steps that you need to take for
completion, essentially creating a to-do list for the project.
 If other employees are working on the tasks with you, assign each person a role and
specific responsibilities to divide the workload.
3. Establish the timeline for completing the work activity.
 Assign each individual task that goes into the activity a completion date to make sure
everything is completed in a timely manner.
 Give yourself enough time to complete all associated tasks before the deadline passes.
4. Write each due date for the project tasks on your calendar, or set up reminders that pop
up on your computer screen as the deadlines approach.
5. Identify potential problems or barriers you may face for the work activities.
Create an action plan to avoid those issues to keep the project on track.
6.Utilize an online project management program for major work activities that are
critical to the company's success.
These programs are particularly effective for complicated projects or activities that
involve many team members. The progress is tracked and all employees can stay
updated through the program
7.Schedule planning meetings
 when active participation and feedback is needed from others working on the
project.
 Keep the meetings focused and productive to use the time efficiently.
8.Send out regular updates and communication
 to all other employees who are working on the project.
 This allows all team members to stay informed and update their to-do lists and
timelines as necessary.
Five Levels of Organization Activities
1.Planning:
• Planning is an essential element for all organizations.
• The degree and effectiveness of your company's planning process develops your company
for both the present and the future
2.Staffing:
Maintaining the proper staffing levels is essential for all companies.
Having too few people means poorer customer service and even weaker financial performance.
3.Budgeting:
An organization must have a solid budgeting process or profitability and success will suffer
4.Reporting: Reporting carries throughout your entire organization.
From entry-level employees to the highest points in your organizational charts, reporting is an
essential element for all companies
5.Directing
 Directing others flows throughout all layers of your organization.
Every employee of your company is accountable to a supervisor or manager who directs the
performance of their associates
Steps to Organize Project Work
Step 1 .Set specific goals and milestones for your project
Step 2 .Choose the right team members
Step 3. Appoint a project manager
Step 4. Set up a project management utility for all team members
setting up a team reward
Step 5. In order to keep your team motivated
How to Plan Daily Work Activities for Leadership
Step 1 Establish a vision through defining your own leadership values
Step 2 Generate and maintain a plan
Step 3 Motivate subordinates daily
Step 4 Evaluate outcomes
How to Create a Work Plan
 Organization is the key to success in any project.
 A work plan can help you to stay organized, meet deadlines and complete all the steps
involved in your project.
 It forces you to plan out every detail. You can create a work plan for your whole team or a
personal work plan for your own project.
 Ideally, you work plan should last about six to 12 months, though you can easily make
adjustments.
Task 2: Demonstrate how you effectively work in the business’s
environment
Lo1.Work with organizational requirements
 identify and read organization’s requirements
 Develop and understanding of employer &Employees rights and
responsibilities
 identify roles and responsibilities of colleagues and immediate
supervisors
 Identify, recognise and follow behaviour that contributes to a safe
work environment
 Comply with relevant duty of care, legal responsibilities and
organisational goals and objectives
 Identify standards and values
Organisation's requirements may include
 access and equity principles and practice
 anti-discrimination and related policy
 business and performance plans
 ethical standards
 goals, objectives, plans, systems and processes
 legal and organisation policies, guidelines and requirements
 OHS policies, procedures and programs
 quality and continuous improvement processes and standards

Appropriate persons may include

colleagues
external organisations
line management
supervisor
those who have the authority to adjust plans
Organisational goals and objectives may include:
 organisational values and behaviours
 work procedures and quality assurance manuals
 and may be stated or implied by the way the organisation conducts its business
including:
 business planning
 financial performance
 flexibility, responsiveness
 interpersonal communication
 marketing and customer service
 organizational values and behaviours
 people management
 work procedures and/or procedures manuals
Behaviour that contributes to a safe work environment may include:
 discussing and negotiating problems and tasks with other team members
 identifying and reporting any risks or hazards
 listening to the ideas and opinions of others in the team
 sharing knowledge and skills
 solving problems as a team
 using business equipment according to guidelines
Work and personal priorities may include:
 work/life balance and other commitments, including:
 school/homework
 home/family/parties/friends
 other jobs
 culture
 disability
Employee rights and responsibilities may include:
 attendance
 confidentiality and privacy of enterprise, client and colleague information
 knowing the terms and conditions of own employment
 obeying lawful orders
 protection from discrimination and sexual harassment
 punctuality
 right to union representation
 safety and care with respect to OHS
Employer rights and responsibilities may include:
 responsibility of providing a safe environment free from discrimination and sexual
harassment (refer to relevant state/territory and commonwealth anti-discrimination
legislation)
 right to dismiss employees if employees
 are negligent, careless or cause an accident
 commit a criminal offence commit acts of disloyalty such as revealing confidential
information
COMPONENTS OF AN OFFICE
Wherever an office is located, or whatever its size—whether it is a traditional office
or electronic remote-access office-all offices has four basic components:
People: who organize, communicate, solve problems and perform numerous other
functions.
Records/data: which are created, collected, calculated, analyzed, sorted, stored,
reproduced, retrieved, and used in a variety of other ways.
Equipment: such as computers, word processors, cash registers, photocopiers and
facsimile machines.
Other resources: such as management of time and money, office space and office
supplies.
The Major Roles and Responsibilities of an Office
An office performs three major roles, as follows:
Secondary Role
The office functions support the primary concern of the business, which may be either
the manufacture of goods or the provision of services, without which there would be no
need for an office.
Complementary Role
Although the role of the office is secondary, without its services the business could not
survive. The office complements the other activities of the business. For example:
Ordering supplies
Paying wages
The communication process required to provide goods and or services to customers.
Controlling Role
An office controls operations connected with budgets, stock, finance and human
resources management.
Managers must make plans that give purpose and direction to the organization as follows:
establish a goal or set of goals
define the present situation
identify the aids and barriers to the goals
Develop a plan or set of actions for reaching the goals.
The advantages of well-planned and organized procedures are:
 simplicity of operation of tasks
 the use of minimum supervision
 utilization of specialist staff and equipment
 avoidance of non-essential steps
 less duplication of work
 less need for checking work
 the allocation of work according to ability and essential experience
 the need for fewer rules
 reduction in paperwork
 better revision and updating
 improved quality and uniformity of work and documentation.
Rights of employers include, to
 To dismiss employees if the breach agreements or commit:
 Employees are negligent, careless, or cause an accident
 Employees commit a criminal offense
 Employees commit act of disloyalty, like revealing confidential information
 expect employees to be accountable for money or resources in their care
Responsibilities of employers include, to
 provide a safe work environment
 provide a workplace free from discrimination and harassment
 report to the right person any serious accidents
 hold worker’s compensation insurance
 provide risk management
 provide appropriate safety equipment
 consult with employees with respect to occupational health and safety
 pay employees the correct wage
 provide conditions in line with the award
 treat all employees fairly, applying EEO principles
 not unfairly dismiss an employee
 give clear instructions
 evaluate performance and provide feedback to employees
 provide advice and training
 give due consideration to all relevant legislation
Rights of employees include, to
• be paid the correct wage
• be able to join a union
• have sick leave or annual leave
• be provided with a safe work environment
• work in an environment free from discrimination and harassment
• resign
• not be dismissed unfairly
• have access to a grievance resolution process
• be given explicit instructions regarding work tasks
• receive advice and training
• seek promotion based on merit
Responsibilities of employees include, to
 treat all co-workers equally
 take reasonable care of the health and safety of others
 report any unsafe work practices, accidents or injuries
 attend work and to be punctual, giving an honest day’s work
 obey all lawful instructions
 observe confidentiality and privacy of enterprise, clients and colleagues
 know the terms of their employment
 be accountable for money, material and property belonging to the employer
 be courteous and give good service to clients/customers
 respect cultural and social diversity among employees and clients
 advise the employer of inability to work
 Working Effectively In The Workplace
 You can begin to work cooperatively by:
 Working as a team member
 Discussing and negotiating problems and tasks with other employees
 Solving problems as a group
 Listening to the ideas and opinions of other employees
 Sharing your knowledge and skills
Communicating in the office
Addressing visitors and clients
It is always better to be over formal, e.g. Mr. Surname, when you first deal with customers so
that you do not offend them by being too casual.
Dealing with management and senior staff
Follow your organization’s policies for correctly addressing senior staff. You may need to make
an appointment to speak with them as they are very busy people.
Communicating with colleagues
Always be pleasant and polite.
Discriminatory language
Always refrain from using discriminatory language.
Personal behavior
From time to time you may need to email someone or use the telephone to make personal
calls. Make sure you know your business’s policy for this. Be aware that your behavior
contributes to a safe environment.
Lo2.Work in a team
Complete allocated tasks as required
 Usually tasks are allocated to people with the best skills. Some tasks might relate to:
 creating a product or delivery a service
 managing the finances
 leading the team
 keeping track of time taken to complete tasks
 using the computer to calculate budgets and produce a report
when working out who should do what tasks, including:
 fairness of workload: It is important for the harmony of a group that the workload is fairly
distributed.
 bias with roles: Some roles are perceived to be more important than others, for example,
being a group leader is sometimes considered more prestigious than being the collector
of data and information. All roles are important.
 Expertise: Matching people with tasks is an important exercise. Usually, if people feel that
they are making a useful contribution to a team, then their performance is higher.
display courteous and helpful manners at all time
being courteous in your workplace. These include:
 Saying please and thank you
 Being helpful
 Being cooperative
 Keeping your work area clean – This makes it easier for other people to work.
 Using questioning techniques to clarify instruction or responsibilities
An open question is likely to receive a long answer. Open questions provide an opportunity
for discussion, thinking and reflection with another person. Open questions may begin with
the words what, why, how or decide.
Closed questions are answered with a single word or short phrase. These types of questions
give facts, are quick and easy to answer and keep you in control of a conversation.

Lo3.Develop effective work habits

Apply time management strategies
Benefits of work-life balance programs for the organization include:
 Improved staff retention and turnover
 Less sick leave
 Less stress-related illnesses
 Better work cooperation
 Increased motivation and productivity
 Greater ability to meet customer demands through flexible working arrangements
Benefits of work-life balance programs for the employee include:
 More time to pursue personal activities such as creating a healthy lifestyle
 Improved personal and work relationships
 Less stress and improved health
 More opportunities to participate in activities with family and friends
 More time to pursue areas of interest such as studying, travelling and hobbies
Effective time management involves:
 Setting priorities
 Taking charge of situations
 Experimenting with different ideas to find the best way to make maximum use of time
 Changing habits or activities that waste time
 Being disciplined in following your time management strategies.
Dress codes set by your employer should:
 Be applied equally to men and women
 Relate to the job and be a reasonable requirement
 Allow workers to follow their cultural or religious beliefs
 Be fair to people with disabilities
Other factors influencing the requirement for dress codes include:
 an industrial award – this award may require that employees are provided with
uniforms.
 safety – an employer may require employees to wear a uniform or particular types of
clothing for safety purposes.
 business type – an employer may set a dress code where employees have contact with
the public.
Acceptable behaviors include:
 Respect for others and yourself
 Acceptance of others regardless of age, physical appearance, disability, race, nationality
and position
 Open and honest communication
 Trustworthiness, reliability and professionalism in everything that you do
 An understanding of how good and bad behaviours can affect others
 The ability to give honest feedback based on real evidence, not on innuendo and
accusations
 An understanding that people are usually working to the best of their ability
Following are some examples of unacceptable behaviour:
 Making jokes or comments about a person’s race or nationality.
 Criticising people in their absence.
 Making unwanted sexual advances.
 Threatening a person that they may lose their job or fail to be promoted.
 Using foul and offensive language or gestures.
 Making deliberate unwanted physical contact, ranging from touching to assault.
 The use of pin-ups or posters that are sexual or violent in nature.
 Getting other people to bully and harass someone.
 Making comments about or excluding another person because they are younger, older, a
different colour or race, disabled or gay.
Task 3: Demonstrate how you effectively communicate in the workplace
Lo1.Follow routine spoken message
 Gathering and interpreting required information/instruction
 Recording instruction and information
 Acting op on instruction/information
Written notices and instructions refers to :
 Handwritten and printed material
 Internal memos
 External communications
 Electronic mail
 Briefing notes
 General correspondence
 Marketing materials
 Journal articles
Lo2.Perform work place duties following written notices
 Reading and interpreting written notices and instructions like
 Internal memos
 Electronic mail
 Journal articles
 giving feedback to work place supervisor
Organizational Guidelines may include:
 Information documentation procedures
 Company policies and procedures
 Organization manuals
Task 4: Show how you demonstrate work Values
Lo1.Define the purpose of work
Work values/ethics/ concepts
Show how you perform work values concepts and practice at the work place
 Commitment/ Dedication
 Sense of urgency
 Sense of purpose
 Love for work
 High motivation
 Orderliness
 Reliability and Dependability
 Competence
 Goal-oriented
 Sense of responsibility
 Being knowledgeable
 Loyalty to work/company
 Sensitivity to others
 Compassion/Caring attitude
 Balancing between family and work
 Sense of nationalism
Show how you perform work values work practice at the work place
 Quality of work
 Punctuality
 Efficiency
 Effectiveness
 Productivity
 Resourcefulness
 Innovativeness/Creativity
 Cost consciousness
 5S
 Attention to details
Company resources are used in accordance with transparent company ethical standard,
policies and guidelines
 Consumable materials
 Equipment/Machineries
 Human
 Time
 Financial resources
 Clarifying and affirming work values
 Undertaking work practices like
 Quality of work ,cost consciousness, Punctuality
 Efficiency and effectiveness, Productivity , Resourcefulness
 Innovativeness/cteativity,5S
Using company resource like
 Consumable materials
Human resource,Time,Financial
Equipment/machineries
Lo2.Deal with ethical problem
• Following company ethical standard, policy and guidelines
• Reporting and resolving work situation
• Incidents/situations includes
 Violent/intense dispute or argument
 Gambling
 Use of prohibited substances
 Pilferages
 Damage to person or property
 Vandalism
 Falsification
 Bribery
 Sexual Harassment
 Blackmail
Lo3.Maintain integrity of conduct in the work place
• Providing instruction to co-workers through verbal /written
• Sharing company values/practice
• Instructions
 Verbal
 Written
Task 5: Develop Understanding of Entrepreneurship
Lo1.Describe and explain the principles, concept and scope of entrepreneurship

 analyzed the principles, concept and terminology of entrepreneurship

 discussion with experienced fellows (experienced entrepreneurs )
 develop communication skill, planning and leading
 self-employment and self-management, being visionary
 willingness to take moderate risks
 risk assessment and evaluation method and discussion techniques
 the different forms of enterprise in the community are identified and their roles understood
Technical
 Engineering
 Computing
 Sewing
 Carpentry
 Mechanics
 Catering
Managerial
 Marketing (selling)
 Time Management
 Financial management
 Organization
 Planning
 Leadership
Defining an Entrepreneur
An entrepreneur:
1. Observes the environment
3. Gathers the necessary resources
4. Implements the activity and
5. Receives financial or social rewards.
Lo2.Discuss how to become entrepreneur
 Self-employment as an alternative option for an individual economic independence and
personal growth is discussed and analyzed
 Advantages and disadvantages of self-employment are discussed and explained
 Entrepreneurial characteristics and traits are identified and discussed
 Self-potential is assessed to determine if qualified to become future entrepreneur
 Major competences of successful entrepreneurship are identified and explained
Features of Entrepreneurship
ECONOMIC PRINCIPLES
 OPEN MARKET ECONOMY
 PRIVATE ENTERPRISE
 ADDING VALUE (CREATING WEALTH)
 NEEDED PRODUCTS/SERVICE
 NEW MARKETS
ENTREPRENEURIAL COMPETENCIES
 TAKING INITIATIVES
 BEING HIGHLY COMPETITIVE
 EXPLOITING CHANGE
 DEALING WITH UNCERTAINTIES
 SEEKING OPPORTUNITIES
PERSONAL EFFORTS TO BE AN ENTREPRENEUR
 Working long hours
 High Energy
 Sacrificing other important aspects of life
 Limited social life
 Less time with family and friends
 Large financial investment
Lo3.Discuss how to organize an enterprise
 The importance and role of business entrepreneurship in the society are discussed
and correlated to the operations of the economy
 Facts about small and medium enterprises are discussed, clarified and understood
 Key success factor in setting up small and medium business are identified and
explained
 Business opportunities are identified and assessed
 Business ideas are generated using appropriate tools, techniques and steps
 Procedures for identifying suitable market for business are discussed and understood
 Major factors to consider in selecting a location for a business are identified and
discussed
 Basic types of business ownership are identified and explained
 Amount of money needed to start an enterprise estimated and distinction between
pre operations and initial operation payments clarified
 Advantages and disadvantages of using various sources of capital to start an enterprise are
identified
Classification of Enterprises
 Private Vs Public
 Profit vs Non-profit
 Formal vs Informal
 Individual vs Community
 Local vs Foreign
 Business vs Social (non- business)
 Small vs Large
 Manufacturing vs Service
 Consumer vs Industrial
Major factors to consider in selecting a location for a business
 availability of resource(raw materials,infrasrcture)
 number of population ( needs, went and purchasing power
 competition( number and potential competitors)
 technology
 economy(local,socio cultural. Technology)
Advantages of self employment

 Personal satisfaction:
 Independence:
 Profit and income
 Job security:
 Status:
 Flexibility:
Disadvantages of self employment
 Possible loss of invested capital:
 Uncertain or low income:
 Long business hours:
 Routine chores:
 Risks:
 Important Entrepreneurial Traits
 Hard Working
 Self-Confident
 Builds for the Future
 Profit-Oriented
 Goal-Orient
 Persistent:
 Copes with Failure
 Responds to Feedba
 Demonstrates Initiative
 Willing to listen
 Sets Own Standards
 Copes with Uncertainty
 Committed
 Builds on Strengths
 Reliable and Has Integrity
 Risk-Taker:
Major Competencies Required for Successful Entrepreneurship
Competencies may be defined as:
 a body of knowledge
 a set of skills
 a cluster of traits
Knowledge consists of a set or body of information stored, which may be recalled at an
appropriate time.
Skill is the ability to apply knowledge.
Trait is the total of peculiar qualities or characteristics that constitutes personal
individuality.
Characteristics of a good business opportunity
 To be a good business opportunity, it must fulfil, or be capable of meeting, the following
criteria:
 Real demand: responds to unsatisfied needs or requirements of customers who have
the ability to purchase and who are willing to buy
 Return on investment, provides acceptable returns or rewards for the risk and effort
required
 Be competitive: be equal to or better (from the viewpoint of the customer) than other
available products or services
 Meet objectives: meet the goals and aspirations of the person or organization taking the
risk
 Availability of resources and skills: the entrepreneur is able to obtain the necessary
resources
Lo4.Discuss how to operate an enterprise
 Disadvantages and advantages of three alternative means of becoming an
entrepreneur are identified and understood
 Process of hiring and managing people is discussed and explained
 The importance and techniques of managing time are discussed and understood
 The techniques and procedures of managing sales are discussed and explained
 Factors to consider in selecting suppliers and the steps to follow when doing business
with them are identified and discussed
 Awareness of how new technologies can affect small and medium business are
developed
 Characteristics of appropriate technology for use in small and medium business are
identified and explained
 Different types of cost that occur in a business and how to manage them are discussed
and understood
 Factors and procedures in knowing the cost of the enterprise are discussed and
understood
 Importance of financial record keeping and preparing simple financial statement are
explained and understood
 The application of self-management skills and negotiation skills are discussed in
operating a business
 Risk assessment and management of business enterprise are performed
Discuss how to operate an enterprise Discuss how to organize
enterprise
Managing money ,people, time,
sales Generate business idea
Using technology Select a business location
Select suppliers Selecting a suitable market
Knowing the cost Legal forms of business
ownership
Lo5.Develop one’s own business plan
 Process of preparing/ writing a business plan is discussed and applied
 Standard structure and format are applied in preparing business plan
 Findings of the business plan are interpreted, assessed and analyzed
 Feasibility of the business idea is made clear and understandable
 Problems that may arise or encounter when starting a business are identified
and understand
 Techniques and procedures in obtaining and sourcing information are discussed
and understood
 skills Knowledge Attitudes
 planning  risk assessment and  entrepreneur motivation
and evaluation methods  self-management and self-
leading  principles & process employment
 presentati of negotiations  willingness to take moderate risks
on skill  managing sales,  work with others
 using people, time  being visionary
technolog  small & medium
y enterprise
 selecting understanding
suppliers  business plan
 managing development
resources concepts
 preparing  discussion
simple techniques and
financial procedures
statement  entrepreneurial
 communic competency
ation skill concepts
 
Task 6: Demonstrate how to work with others
Lo1.Develop effective work place relationship
 Duties and responsibilities are done in appropriate manner
 Encouraging and acting upon feedback
 Respecting differences in personal values
Duties and responsibilities in the work place
 Job description and employment arrangements
 Organization’s policy relevant to work role
 Organizational structures
 Supervision and accountability requirements including OHS
 Code of conduct
Work group incudes
 Supervisor or manager
 Peers/work colleagues
 Other members of the organization
Feedback on performance includes
 Formal/Informal performance appraisal
 Obtaining feedback from supervisors and colleagues and clients
 Personal, reflective behavior strategies
 Routine organizational methods for monitoring service delivery
Lo2.Contribute to work group activities
 provided Support to team members
 contributions to work group goals and tasks are made according to organizational
requirements
 sharing relevant Information

Providing support to team members incudes

 Explaining/clarifying
 Helping colleagues
 Providing encouragement
 Providing feedback to another team
member
 Undertaking extra tasks if necessary
Organizational requirements incudes
 Goals, objectives, plans, system and
processes
 Legal and organization policy/guidelines
 OHS policies, procedures and programs
 Ethical standards
 Defined resources parameters
 Quality and continuous improvement
processes and standards
PROJECT TWO
Assume you are a clerical worker in ABC Factory. The factory has one big store. In this
store there are raw materials, finished goods and by products stored until usage and
disposal. Approximately after 50 meters walk the factory production sight available there.
Because of the faulty of proper receipt of items from the supplier, the defectiveness of one
pack of leather (raw material) is realized when it is placed in the production process.
Task 1. Demonstrate how you apply Quality Standards
Task 2. Show how you apply 5s Process
Task 3. Demonstrate how you actively involved in protecting your occupational health and
safety, and
that of others in the factory.
Task 4. Demonstrate how you participate in environmentally sustainable work practices
Task 5. Demonstrate how you plan skills development
Task 6. Show how you use business equipment’s and resources
Case 2
Task 1. Demonstrate how you apply Quality Standards
Assess own work
completed work is checked against workplace standards relevant to the operation
being undertaken
Quality check incudes
 Visual inspection
 Physical measurements
 Check against design/specifications
Assess quality of received articles
causes of any identified faults are identified and corrective actions are taken in
accordance with workplace procedures
Quality standards incudes
 Materials
 Intermediate product
 Final product
 Production/servicing processes
Quality parameters includes
Chemical composition
strength
setting time
Product variation
Materials
Damage and imperfections
Moisture content
Record information
basic information on the quality performance is recorded)
Study causes of quality deviations
causes of deviation from final products are investigated and reported)
Complete documentation
all production processes and outcomes are recorded)
Task 2. Show how you apply 5s Procedures
Sort :–Distinguishing necessary and unnecessary things
:-needed items from unneeded /sorting/(identify a given task)
Set in order :-Identify best location for each item
:-Place each item in the proper place
Shine:-Keeping work place clean
:- work area ,making clean /shinning /(making tidy)
Standardizing :-making specification in size, color ,shape
:-Use of check list and procedures
Self-discipline /sustain 5s system/ :-perform a task in continuous base
Task 3. Demonstrate how you actively involved in protecting your occupational health and
safety, and that of others in the factory.
 Identify potential and existing hazardous
 Report these hazardous to designated person
 Using Personal Protecting Equipment
 Keeping work place clean
 Implement work place safety requirement
 Follow safety procedure
Safety procedures may include
 completing required documentation
 local, state and federal legislation
 Materials Safety Data Sheets (MSDSs)
 National Health and Medical Research Council guidelines
 following OH&S guidelines relevant to workplace
 maintenance and use of cleaning apparatus in a work environment, such as;
 disposing of spilled substances, dangerous products, 'sharps' and waste correctly
 maintaining stocks of cleaning equipment (eg. disposable gloves, liquid repellent
aprons, disinfectant)
 sterilizing and/or disposing of cleaning equipment
 using appropriate cleaning equipment to clean spillages and breakages
 wearing protective clothing, protective eye wear when in contact with body fluids or
chemicals that may splash
 Designated persons may include
 designated health and safety officers
 health and safety representatives
 supervisors
 managers
 team leaders
 other persons authorised or nominated by the enterprise or industry
Hazards may include anything which is a source of:
 potential harm in terms of human injury or ill health
 damage to property
 damage to the environment
 potential harm in terms of human injury or ill health including:
 toxic or hazardous materials
 hazardous work processes
 unsafe work practices
 hazardous equipment
 unstable personnel
 potential harm in a medical setting:
 blood
 breakage / spillage
 drug hold-ups
 needle sticks
 medical emergencies (eg. Falls, bleeding, seizures, fainting, collapses, panic attack,
psychosis)
 potential sources of infection:
 breakages
 contaminated waste
 patients with colds, flu and other infectious diseases
 sharps (e.g. needles, scalpel blades)
 spillage
 used dressings, bandages and equipment
 unsterilized/poorly sterilized equipment and work surfaces
unwashed hands
Emergency incidents may include:
 accidents
 emergency situations
 fire
 flood
 sudden illness
 Incidents
 external threats
Risk is:the chance of something occurring that will result in injury or damage
Task 4. Demonstrate how you participate in environmentally sustainable work practices

Lo1.Identify current resource use

 Follow organization plans to improve environmental practice and resource efficiency
 Reuse of resource, Reducing resource, recycling resource
 Identify resources used in own work role
 Identify workplace environmental and resources efficiency issues
 Document and measure current usage of resources using appropriate techniques
 Record and file documentation measuring current usage, using technology
 Follow workplace procedures to ensure compliance
Environmental and resource efficiency issues may include
 maximising opportunities to improve business environmental performance
 minimising environmental risks
 promoting more efficient production and consumption of natural resources, for
example minimising waste by participating in or using a waste management system
 using resources efficiently such as material usage, energy usage (seeking alternative
sources of energy or energy conservation) or efficient water usage
Appropriate techniques may include:
 examining and documenting resources in work area
 examining invoices from suppliers
 examining relevant information and data
 measuring resource usage under different conditions
 reports from other parties involved in the process of identifying and implementing
improvements
Compliance may include:
meeting relevant laws, by-laws and regulations or best practice to support compliance in
environmental performance and sustainability at each level as required (such as
Environmental Protection or Biodiversity Conservation Act):
 international
 commonwealth
 state/territory
 local government
 industry
 Organization
Organizational plans may include
 documented policies and procedures
 work plans to minimize waste or to increase efficiency of resources such as a green office
program, supply chain program for purchasing sustainable products or an environmental
management framework
Suggestions may include ideas that help to
 improve energy efficiency
 increase use of renewable, recyclable, reusable and recoverable
resources
 maximise opportunities such as use of solar power or other
alternative forms of energy, where appropriate
 prevent and minimise risks
 reduce emissions of greenhouse gases
 reduce use of non-renewable resources
Task 5. Demonstrate how you plan skills development
Lo1.Seek advice on future career directions
Seek advice on future career directions
Identify possible career directions in industry or organisation
 Discuss future work /career direction with appropriate people
 Assess current skills, personal skills, practical skills
 Strength and weakness
 Family responsibilities
 Study further courses formal or informal
 Attendance at work shop demonstration
 Appropriate people may include
 assessors
 colleagues
 mentors
 supervisors
 Trainers
Method/s to acquire additional skills may include:
 attendance at workshop or demonstration
 formal course participation
 on-the-job coaching or mentoring
 work experience
Lo2. Conduct self assessment of skills
 Identify work, life and study experiences relating to business
 Assess current skills, knowledge and attitudes against a checklist of relevant
competencies
 Discuss results of self-assessment with trainer or assessor
 Identify further skills development needs
Experiences relating to business may include
 family responsibilities
 study including formal or informal learning
 volunteer or recreational experience
 work experience
 Checklist may include:
 personal skills and attributes
 practical skills
 strengths and weaknesses
Relevant competencies may include:
 academic results
 interpersonal skills
 organisation skills
 personal attributes
 personal skills e.g. demonstrated leadership, team work
 practical skills directly related to a workplace

Lo3.Prepare portfolio of evidence

 Identify and discuss types of evidence required
 Develop a clear understanding of the purpose of evidence
 Collect examples of evidence for portfolio
 Complete application for recognition of current competency and/or personal resume
with assistance from assessor
Types of evidence may include
 academic results including informal studies
 personal interests and experiences
 previous employment
 recreational experiences
 volunteer work
 work experience
Purpose of evidence may include
 assessment of current competencies
 building a picture of personal attributes
 documentation of competencies relevant to the workplace
 identification of areas for further skill development
 identification of strengths and weaknesses
Personal resume may include:
 contact details
 education and extra-curricular activities
 past employment and/or volunteer work
 personal attributes, skills, strengths
 professional development i.e. formal or informal courses undertaken
 work experience
 work related or personal references
Task 6. Show how you use business equipment’s and resources
Lo1.Selecting equipment’s to complete tasks
:-Computer, Scanner, Printer, and Telephone
Operating equipment by:-Reading Manuals

Business equipment may include

 answering machine
 binder
 fax machine
 photocopier
 printer
 Telephone
Resources may include
 equipment
 facilities
 human resources
 OHS resources
 stock and supplies
Equipment instructions may include:
 manufacturers guidelines
 OHS guidelines and procedures
 procedures manual
 training notes
Lo2.Operate equipment
 Operate equipment in accordance with manufacturer's specifications and under direct
instructions
 Identify equipment faults accurately and take action to ensure equipment is repaired in
accordance with manufacturer's specifications
 Report repairs outside area of own responsibility to appropriate persons
Appropriate persons may include:
 colleagues
 external organisations
 line management
 Supervisor
Lo3.Maintain equipment or resources
 Maintain equipment or resources to support completion of tasks under direct instructions
 Undertake maintenance to ensure equipment meets manufacturer's specifications
 Maintain records concerning equipment or resources under direct instructions
 Store equipment and resources under direct instructions
Maintenance may include
 adding toner
 cleaning equipment regularly
 clearing paper jams
 organising service calls
 replacing paper
PROJECT THREE
Addis enterprise is a private business working in importing standard sonny camera from
Japan and selling its product in Addis Ababa market area. Assume that you are assigned
as a sales person in the enterprise to sell the camera, to customer.
Unfortunately you faced that some of the camera are failed to operate in correct manner.
Task 1.1:- Demonstrate how you handle the problem acting yourself as a seller on behalf
of the Addis Enterprise?
Task 1.2 :-what equipment or mechanisms do you use to report the problem happened to
concerned body.
Task 1.3:- Demonstrate how you exercise efficient use of resources and able to work
safely
Task 1.4 :- show how you check quality standards and apply 5s procedures in the work
areas
Answer’s For The project
Project One
Task 1.1.Demonstrate how you handle the problem acting yourself as a seller on behalf of
the Addis Enterprise?
 To select the best solution methods
 To identify the customer compliant and solve the problem
 Reporting the problem to concerned bodies
 These concerned bodies (appropriate personnel) may include
 Healthy safety officer
 Managers
 Supervisors
 Team leaders
Task 1.2.what equipment or mechanisms do you use to report the problem happened to
concerned body.)
 Telephone
 Computer
 Printer
 Fax machine
 Machine
Task 1.3.Show how to work with environment sustainable work using resource
 Identify current resource use
 Identify workplace environment and resource efficiency issue
 Identify resource used in own role
 Document and measure current usage of resource
 Comply with environment regulation
 Follow work place produce
 Report breaches or potential breaches to appropriate personnel
 Seek opportunity to improve resource efficiency
 Follow organization plan and resource efficiency
Task 1.4.
Apply 5s procedure
 Sort – identify and eliminate all unnecessary item
 Systemize – arrange necessary item in proper order and easy to access
 Shine – clean your work place regulate
 Standardize – keep the work area to specified standard
 Follow procedures and cheek list for activates
 sustain – create culture where in all member practice the above 4 ways of life
 How can you standardize activates in your enterprise
 Fist identify my own activates
 Follow organizational procedures
 Follow checklist for activates
 Keep the area to specified standards
What are the quality parameter (apply quality standards)
 Chemical composition
 Strength
 Product variation
 Setting time
 Damage
 Material
Project 3
XYZ Plc. is a business firm engaging in selling food and non-food items for the customers’
existing in Adama City. Let assume that you are assigned as clerical worker in charges of
doing basic clerical work activities on behalf of the business firm.
Task 1.1:- Demonstrate how you work effectively in a business environment and able to
work in team environment?
Task 1.2:- Show how you form and run an enterprise and perform your daily work activities.
Task 1.3:- Demonstrate how you communication with your supervisor and develop your
personal skill?
Task 1.4 :- Demonstrate work value / work ethics
Answer’s For The project
Project THREE
Task 2.1:- Demonstrate how you work effectively in a business environment and able to work
in team environment?
 Work with organizational requirements
 identify and read organization’s requirements
 Develop and understanding of employer &Employees rights and responsibilities
 identify roles and responsibilities of colleagues and immediate supervisors
 Work in a team
 Complete allocated tasks as required
 display courteous and helpful manners at all time
 Using questioning techniques to clarify instruction or responsibilities
 Develop effective work habits
 Apply time management strategies
Task 2.2.Demonstrate how you organize and complete daily work actives
 Organization work Schedule
 Negotiate and agree upon work goal and plan
 Plan and prioritize work load with allocate time frame
 Complete work takes
 Identify factory affecting work requirement and take appropriate action
 Use business technology efficiently and effectively
 Review work performance
 Seek feedback on work performance fro, supervisors o colleagues
 Monitor and adjust work accordingly to feed back
Task 2.3:- Demonstrate how you communication with your supervisor and develop your
personal skill?
To Communicate with other
 Follow routine spoken message
 Gathering information by active listening and understanding instruction
 Follow instruction in sequence
 Perform work place duties following written notices or instructions written notices or
instructions include
 Memorandum, letter, safety report, signs and symbols etc
To develop your personal skill
 Seek advices on future work direction
 Conduct self-assessment of skills
 Assess current skills knowledge and attitude against check list of relevant competencies
like.
- Academic Result
- Interpersonal skill
Organizational Skill
- Work Experience
Task 2.4 :- Demonstrate work value / work ethics ?
 
Define the purpose of work
 Commitment /dedication /,Sense of urgency , Sense of responsibilities
 Sense of nationalism ,Goal oriented, Love for work ,High motivation
 Competence, Being knowledgeable, Loyalty to work
Apply work values/ethics
 Clarifying and affirming work values
 Undertaking work practices like
 Quality of work ,cost consciousness, Punctuality
 Efficiency and effectiveness, Productivity , Resourcefulness
 Innovativeness/cteativity,5S
Using company resource like
 Consumable materials
 Equipment/machineries
 Human resource, Time, Financial
Deal with ethical problem
 Following company ethical standard, policy and guidelines
 Reporting and resolving work situation
 Maintain integrity of conduct in the work place
 Providing instruction to co-workers through verbal /written
 Sharing company values/practice
PROJECT 4
Tiret Micro Enterprise is an organization which was established by 10-youths with the
facilitator of bole sub city Administration MSE office and Assume you are one of the members
of this enterprise, the main purpose of the enterprise are to make the owners self-employed,
to contribute some think to nation’s economy, and to earn profit by producing standardized
quality Blocket to the construction industry.
However, currently, the competition is becoming very high, the cost of raw materials is
increasing and the members of the enterprise are from different background and culture.
Therefore, to achieve the main purpose (organization goals) and to survive in the market, you
must perform the following tasks.
Task3.1: demonstrate work values and show how you work effectively in business environment
Task3.2: Demonstrate how you organize and complete daily work activities
Task3.3: show entrepreneurial Competency &characteristics to become an entrepreneur
Task3.4: Show how to work with environmentally sustainability using resource
Task3.5: Demonstrate how you work effectively with others
Task3.6: Show the procedures of continuously improvement of your product (The 5s) to meet
the demand of your customer
Answer’s For The project
Project -3
Task3.1: demonstrate work values and show how you work effectively in
business environment
demonstrate work values
 Define the purpose of work
 Commitment /dedication /,Sense of urgency , Sense of responsibilities
 Sense of nationalism ,Goal oriented, Love for work ,High motivation
 Competence, Being knowledgeable, Loyalty to work
Apply work values/ethics
 Clarifying and affirming work values
 Undertaking work practices like
 Quality of work ,cost consciousness, Punctuality
 Efficiency and effectiveness, Productivity , Resourcefulness
 Innovativeness/cteativity,5S
Using company resource like
 Consumable materials
 Equipment/machineries
 Human resource, Time, Financial
Deal with ethical problem
 Following company ethical standard, policy and guidelines
 Reporting and resolving work situation
 Maintain integrity of conduct in the work place
 Providing instruction to co-workers through verbal /written
 Sharing company values/practice
demonstrate work effectively in business environment
 Work with organizational requirements
 identify and read organization’s requirements
 Develop and understanding of employer &Employees rights and responsibilities
 identify roles and responsibilities of colleagues and immediate supervisors
Work in a team
 Complete allocated tasks as required
 display courteous and helpful manners at all time
 Using questioning techniques to clarify instruction or responsibilities
Develop effective work habits
Apply time management strategies
Task3.2: Demonstrate how you organize and complete daily work activities
Organizing work schedule (planning)
-setting a guide line for a task.
-negotiate and agree upon work goals and plans
Completing own work activities(perform)
-Identify factor that affecting work requirement and take appropriate action
- complete tasks within designated time lines
- using available business technology efficiently and effectively
Review a daily work performance (assess)
-seeking and acting on feedback from clients, colleagues and supervisors )
-Monitor and adjust work according to feedback
Task3.3:show entrepreneurial Competency &characteristics to
become an entrepreneur

 entrepreneurial Competency

 Knowledge about business

o risk assessment and evaluation methods
o principles & process of negotiations
o managing sales, people, time principle
o small & medium enterprise understanding
o business plan development concepts
o discussion techniques and procedures
o entrepreneurial competency concepts
Skill about business
 planning and leading
 presentation skill
 using technology
 selecting suppliers
 managing resources
 preparing simple financial statement
 communication skill
Traits/Personality/
 entrepreneur motivation
 self-management and self-employment
 willingness to take moderate risks
 work with others
 being visionary
Characteristics of entrepreneurial
 Hard working and high need for achievement
 Self-Confidence and Risk taker
 High energy level
 Flexibility
 Tolerance for ambiguity
Task3.4:Show how to work with environmentally sustainability using resource
 Follow organization plans to improve environmental practice and resource efficiency
 Reuse of resource, Reducing resource, recycling resource
 Identify resources used in own work role
 Identify workplace environmental and resources efficiency issues
 Document and measure current usage of resources using appropriate techniques
 Record and file documentation measuring current usage, using technology
 Follow workplace procedures to ensure compliance
Task3.5: Demonstrate how you work effectively with others
 Develop effective work place relationship
 Duties and responsibilities are done in appropriate manner
 Encouraging and acting upon feedback
 Respecting differences in personal values
 Contribute to work group activities
 provided Support to team members
 contributions to work group goals and tasks are made according to organizational
requirements
 sharing relevant Information
Basic Clerical work Level I
Institutional Assessment
Perform Business and Entrepreneurial Activities
1. What are factors that may affect your enterprise daily activities?
 Change to new procedures
 Competing work demands
 Environment Factors (Weather, Time )
 Work Demand
 Resource issues.
2. What are the alternatives procedures that you develop to standardize enterprise activities to
realize continuous improvement?
 Follow Procedures
 check list for activities
 Put away any material that was removed from its assign storage location
 Follow check lists for activities, where available
 Empty garbage as needed at end of every shift
 Keep the work area to specified standard
3. What type of technique would you use to assess/check your enterprise quality service
delivery?
 Physical measurement
 Visual inspection
 Obtaining feedback from clients
 Check against design/Specification
 Measured materials, component, quality using quality specification
4. What is the important factors that you attention in selecting and appropriated location
for your enterprise?
 Availability of resource
 Number of Population
 Competition
 Ability of the consumer to purchase products
 Technology
 Raw Materials
5. What are the possible work practice to be under taken in compliance with you
enterprise ethical standards, policy and guideline?
 Quality of work
 Punctuality
 Efficiency
 Effectiveness
 Productivity
 Resource fullness
 Innovationists(Creativity)
6. What are the relevant competencies to be considered while you conducted self-audits
of current skill knowledge and attitudes to plan skill development
 Interpersonal skill
 Organization skill
 Work experience
 Personal skill
 Academic results
 Practical skill
7. What are the recommended techniques that you apply to document and Measure your
enterprise current usage of resources (Sustain ability)?
 Examine and documenting resources in worker
 Examine invoice from supplier
 Examine relevant information and data
 Measuring resource usage
 Identify and implementing is report
8. What is possible practice that you would employee to document and get equipment and
resources maintenance in your enterprise?
• Service repair form
• Purchase order form
• Equipment service form
• Cleaning equipment regularly
• Organizing service calls
• Replacing paper
9. What are the procedures that you follow in order to retain safe working environments?
Keeping work place clean
 Office practice manual follow OHS guidelines
 Local and state legislation
 Sharing knowledge and skill
 Solving problems as a team
 Discussing and negotiating problems and task with other team members
 Using business equipment according to guideline
10. As work with organization requirement what would you be the key working knowledge
and understanding that you need to develop and utilize with respect employee and employer
right and responsibility?
Employee Right and responsibility
 Obeying lawful order
 Attendance
 Receive advice and training
 Be paid the correct salary
 Punctuality
 Right to union of representation
Employer Right and Responsibility
 Provide risk management
 Give clear instruction
 Provide advice and training
 Pay employees correct salary
 Expect locality for employees
11. As an employee how would you contribute for effective work place relationship in
your enterprise so that duties and responsibility are carried out by co-worker in positive
manner?
 Job discrimination
 Providing support to other
 Sharing information and experience with others
 Employment agreement
 Organization structure
 Organization Policy relevant to work role
Formatting
On the insert tab, the galleries include items that are designed to coordinate with the
overall look of your document. You can use these galleries to insert tables, headers,
footers, lists, cover pages, and other document building blocks. When you create
pictures, charts, or diagrams, they also coordinate with your current document look.
You can easily change the formatting of selected text in the document text by choosing a
look for the selected text from the Quick styles gallery on the home tab. You can also
format text directly by using the other controls on the Home tab. Most controls offer a
choice of using the look from the current theme of using a format that you specify
directly.
Instruction
 Type the above paragraph
 Copy two times
 Break paragraph tow in the three column
 Indent both left and right 0.5 inch for paragraph one and Special Hanging
 Line spacing 1.5 for paragraph three
 Use font face (type) Algerian and size 18 for title,
 Use orientation landscape
 Create header and footer by your full name
 Create folder name (Orbit) on my document
 Save your file under your folder by file name accounting
Additional information
Use upper case
Create sub folder (Your id) under your folder
Office memorandum
We, the finance and administrative department head, will prepare the budget for 2006
e.c Therefore; we need the following data from department (personnel department)
before planning.
1. Number of new employees selected
2. Amount their salary with appropriate allowances
Inter office memo
To:-personnel department
From finance and administrative department head
Date sep,12, 2015
Subject requesting for new employees data
We, the finance and administrative department head, will prepare the budget for
2006 e.c Therefore; we need the following data from department (personnel department)
before planning.
A.Number of new employees selected
B. Amount their salary with appropriate allowances
With Best regards

Signature
Office memorandum
We, the finance and administrative department head, will prepare the budget for 2006
e.c Therefore; we need the following data from department (personnel department) before
planning.
Number of new employees selected
Amount their salary with appropriate allowances
 
 
Inter office memo
To:-personnel department
From finance and administrative department head
Date sep,12, 2015
Subject requesting for new employees data
We, the finance and administrative department head, will prepare the budget for 2006
e.c Therefore; we need the following data from department (personnel department) before
planning.
Number of new employees selected
Amount their salary with appropriate allowances