INSTITUTE: Chandigarh University
DEPARTMENT: University School of Business -
MBA
Subject Name and Code: Business, Society and Law 20BAT611
Faculty Name: Dr Sandeep Singh
Assistant Professor
TOPIC OF PRESENTATION
DISCOVER . LEARN . EMPOWER
Consumer Protection Act, 1986
Business, Society
and Law
Course Outcomes Will be covered in this
CO Title Level lecture
Number
CO1 To understand fundamental concepts of business Remember
environment.
CO2 To comprehend how distinct components of business Understand
environment influence on business.
CO3 To interpret how global business environment affects Understand
domestic businesses
3
Learning Objective
• Understanding the meaning the aspects of consumer
protection act 1986
4
Consumer Protection Act, 1986
5
Consumer Protection Act, 1986
• The Consumer Protection Act, 1986 (COPRA) was an Act of parliament of INDIA
enacted in 1986 to protect the interests of consumers in India.
• It was replaced by the consumer protection act 2019.
Consumer Protection Act, 1986
Parliament of India
Long title
Citation Act No. 68 of 1986
Enacted by Parliament of India
Commenced 24 December 1986
Repealed by
Consumer Protection Act, 2019
The salient features of Consumer Protection Act (CPA), 1986
• It applies to all goods, services and unfair trade practices unless
specifically exempted by the Central Government.
• It covers all sectors-private, public or co-operative.
• It provides for establishment of consumer protection councils at the
central, state and district levels to promote and protect the rights of
consumers and a three-tier quasi-judicial machinery to deal with
consumer's grievances and disputes.
• It provides a statutory recognition to the six rights of consumers.
Rights of consumers under the Act:
• To be informed of the quality, quantity, potency, purity, standard and
price of goods and services.
• And be assured of access to a variety of goods or services at
competitive prices.
• To seek redress against unfair or restrictive trade practices.
Benefits for Consumers under the Act:
• Consumers are protected against the marketing of goods and services
which are hazardous to life and property.
• Consumer sovereignty in the choice of goods is guaranteed.
• Consumers are entitled to a speedy, simple, and inexpensive relief under
the act.
• The redressal machinery is available within easy reach to the consumers.
• The authorities under the act are made responsible for the protection of
certain rights. They are the right to safety, right to choose, right to be
heard and right to consumer education. This is enabling legislation and is
aimed to be progressive.
Benefits for Consumers under the Act:
• The penalties under the Act helps to check arbitrary trade practices in
India. Also, it helps in mutual trust in the consumption of goods and
services in a consumption-based economy like India.
• The Act has proposed provisions for product liability. If the product is
under defect, then the service provider has to repay the consumer. A
manufacturer or a service provider has to compensate a consumer if the
goods/services cause injury or damage to the consumer. This might be
due to a manufacturing defect or poor service. This allows for
compensation to an injured consumer.
COURSE OUTCOME
• There is an insight on how Consumer Protection Act, 1986 is affecting
business and environment.
References
• https://en.wikipedia.org/wiki/Consumer_Protection_Act,_1986
• http://ncdrc.nic.in/bare_acts/Consumer%20Protection%20Act-
1986.html
• https://www.jagranjosh.com/articles/what-is-consumer-protection-
act-1986-1431000621-
Suggestive reading
• Paul, J. 2018. Business Environment: Text and Cases, 4thEdition, Tata McGraw
Hill, India,
• Cherunilam, F. 2017. Business Environment: Text and Cases.26thEdition,
Himalaya Publishing, India, ISBN: 978-9352733361.
• Business Environment, 13th Edition, Pearson Education India, India, ISBN:
9788131731581.
Assessment Pattern
14
THANK YOU
For queries
Email: Sandeep.e8875@cumail.in
