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Therapeutic Communication Guide

The document discusses therapeutic communication techniques for encouraging clients to openly express their thoughts and feelings. It outlines effective communication strategies like active listening, empathy, humor, and summarizing. Specific techniques are defined, like establishing trust, expressing care, sharing observations, offering support, acknowledging feelings, and using silence. Non-therapeutic approaches to avoid are also listed, such as asking personal questions, giving opinions, changing subjects, and defensive responses. The overall goal is to help clients communicate more effectively through understanding and empowerment.

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Keith Clarence Bunagan
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338 views35 pages

Therapeutic Communication Guide

The document discusses therapeutic communication techniques for encouraging clients to openly express their thoughts and feelings. It outlines effective communication strategies like active listening, empathy, humor, and summarizing. Specific techniques are defined, like establishing trust, expressing care, sharing observations, offering support, acknowledging feelings, and using silence. Non-therapeutic approaches to avoid are also listed, such as asking personal questions, giving opinions, changing subjects, and defensive responses. The overall goal is to help clients communicate more effectively through understanding and empowerment.

Uploaded by

Keith Clarence Bunagan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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THERAPEUTIC

COMMUNICATION

Department of Health, Philippines


OBJECTIVE:
Global Data: 24,257,989
as of August 28, 2020 World Health Organization Report

To encourage clients to express


their thoughts and feelings more
effectively.

Department of Health, Philippines


REMEMBER E’s:Global Data: 24,257,989
as of August 28, 2020 World Health Organization Report

Establish, Express, Empathy,


Empower

= Effective
Department of Health, Philippines
THERAPEUTIC
“to encourage the expression of
feelings and ideas”

NON-THERAPEUTIC
“Blocks to communication of feelings and
ideas”

Department of Health, Philippines


THERAPEUTIC
COMMUNICATION
TECHNIQUES

Department of Health, Philippines


ACTIVE
LISTENING
Being attentive to
what the client is
saying, verbally and
non-verbally.

Department of Health, Philippines


NEUTRAL
RESPONSE
Showing interest and
involvement without
saying anything else.

Department of Health, Philippines


SHARING
OBSERVATIONS
Making observations
by commenting on
how the other
person looks,
sounds, or acts.
Department of Health, Philippines
EMPATHY
Experiencing another’s
feeling temporarily;
understanding the
client through active
listening

Department of Health, Philippines


OFFERING
SELF
Making one’s self
available

Department of Health, Philippines


HUMOR
Contributes to feelings
of togetherness,
closeness and
friendliness.

Department of Health, Philippines


FEELINGS
Acknowledging
feelings, giving
permission to express
negative feelings and
modelling healthy
anger.
Department of Health, Philippines
SILENCE
Time to sort out
feelings, think of how to
say things, and
consider what has
been verbally
communicated.
Department of Health, Philippines
BROAD
OPENINGS
Allowing the client to
take initiative in
opening up or
introducing the topic

Department of Health, Philippines


PROVIDING
INFORMATIO
N
Relevant information is
important to make
decisions, experience
less anxiety, and feel
safe and secure.

Department of Health, Philippines


FOCUSING
Delving further into a
subject or idea.
Concentrating on a
single point

Department of Health, Philippines


UNFINISHED
STATEMENTS
Encouraging the client
to continue the phrases

Department of Health, Philippines


PARAPHRASING
Restating another’s
message more briefly
using one’s own words

Department of Health, Philippines


SUMMARIZING
Gives the client a sense
that you understand. It is a
concise review of key
aspects of an interaction.
Summarizing brings a
sense of closure.
Department of Health, Philippines
SELF-DISCLOSURE
Subjectively true personal experiences about the self,
are intentionally revealed to another person for the
purpose of emphasizing both the similarities and the
differences of experiences.

Department of Health, Philippines


CONFRONTATION
Helping the client become more aware of
inconsistencies in his or her feelings, attitudes,
beliefs, and behaviors.

Department of Health, Philippines


NON-THERAPEUTIC
COMMUNICATION
TECHNIQUES

Department of Health, Philippines


ASKING PERSONAL QUESTIONS

Department of Health, Philippines


GIVING PERSONAL OPINIONS

Department of Health, Philippines


CHANGING THE SUBJECT

Department of Health, Philippines


AUTOMATIC RESPONSES

Department of Health, Philippines


FALSE REASSURANCE

Department of Health, Philippines


SYMPATHY

Department of Health, Philippines


ASKING FOR EXPLANATIONS

Department of Health, Philippines


APPROVAL OR DISAPPROVAL

Department of Health, Philippines


DEFENSIVE RESPONSES

Department of Health, Philippines


PASSIVE OR AGGRESSIVE
RESPONSES

Department of Health, Philippines


ARGUING

Department of Health, Philippines


Department of Health, Philippines
Maraming salamat po!

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