ENGLISH I
“E-commerce”
SYLLABUS
FACULTY OF COMPUTER SCIENCE
SUBANG UNIVERSITY
2019
Course : Bahasa Inggris I
Code : UNI.125
Credit : 2 SKS
Semester : I/half or full students
Study Program : Faculty of Computer Science/ S1
Instruction / Lecture :
Upon the completion of the course,
students are able to:
1. Describe about the material
2. Talk about themselves
3. Make requests and give response to the
requests
4. Perform a range of speech acts in different
settings
DESKRIPSI MATA KULIAH:
Pada mata kuliah ini mahasiswa
mempelajari bahasa Inggris yang
melatih empat (4) keahlian meliputi
reading, writing, listening dan
speaking.
CAPAIAN PEMBELAJARAN
(LEARNING OUTCOMES) :
1. Mahasiswa mampu berbicara dan
menyampaikan opini, pertanyaan, dan jawaban
secara lisan dalam bahasa inggris.
2. Mahasiswa mampu menyimpulkan dan
menjawab secara lisan maupun tulisan dari
pertanyaan sebuah kalimat, paragraph dan esai
dalam bahasa inggris.
3. Mahasiswa mampu menjabarkan istilah-istilah
dasar di dunia komputer.
The activities of the study
The students will be :
1. Make comparisons
2. Talk about what is happening now
3. Talk about ability and necessity
4. Talk about obligations
5. Exercise
6. Discussion
7. Review and evaluation
E-commerce
Talk about e-commerce companies and website
Talk about quantity
Talk about future arrangements
Present a plan
E-commerce Companies
Speaking : What products or services do you
usually buy online? What products do you not
buy online? Why?
Language : Talking about quantity
We use many and a few with countable • We need a few users to test
plural noun this
• They don’t have many
customers.
We use much and a little with • We have a little money for
uncountable nouns online shopping each week.
• I don’t have much knowledge
on that subject
We use a lot of and some with countable • A lot of businesses need E-
and uncountable nouns commerce upgrades.
• Some money has been kept
aside for this.
Choose the correct words to complete these
sentences
1. A lot of/much shops have online presence.
They sell many/ much
2. Some/a little companies offer customers
service and advice on their E-commerce
websites.
3. I don’t have much/many knowledge of
computers, but I can still stop shop online.
4. Companies spend a lot of / many on E-
commerce security.
5. Even when companies only have a little/ a few
for online marketing, they should spend it
These phrases
1. Not a lot of time
2. Too much work
3. Only a little money
4. A few computers
5. A lot of memory
Match the types of business in the box to the correct
column 1-4
B2C business-to- b2B business-to- C2C consumer- M-commerce
consumer business to-consumer
Types of 1……. 2…… 3….. 4……
business
Explana Companies Companies sell People sell or Customers
tion exchange products or exchange and purchase
information services to second-hand, products and
and make customers over used items services via
wholesale the internet and mobile
transactions collectibles devices
Exampl Coffee supplier Amazon eBay News, sport
e to Nestle results
Give examples of the four types of business in 6
What are the advantages and disadvantages of
shopping online? Use this table to make notes and
then make sentences.
Advantage Disadvantage
Security
Speed
Choice
Convenience
Price
Present your ideas to the group
What are the steps in buying products online?
Number these sentences in the correct order.
a) The customer opens an account
a) The customer goes to the check-out
a) The customer puts the item (s) in a basket or shopping
cart
a) The customer pays for the product (s) in a basket or
shopping cart.
a) The customer goes to the website
a) The customer searches and / or browses the website.
a) The customer choose the item (s) to buy.
a) The customers checks the order
These phrases
1. Open an account
2. Go to the checkout
3. Put an item in the basket
4. Browse the website
5. Choose an item
6. Check the order
Work in pairs. Use firstly, second, then, after
that, finally to describe the steps in buying a
product or service. Talk about something you
have bought, like a DVD or an airline ticket.
Language : linking ideas
We use and to link sentences that • I have a PC and a laptop at
describe similar actions or situations. home
We use but to link sentences that • I use Amazon but I don’t use
describe different ideas/actions or iTunes
situations.
We use so to say that something has • She’s got a kindle, so she
happened as a result of something. doesn’t buy many books now.
We use to link sentences that describe • Would you like tea or coffee?
two possible actions or situations
complete this text with the words in the box.
and but or so
Companies want to reach more customers, (1)_____they
go online. It is easy to set up an online business
(2)______it is difficult to design and develop a website
that attracts a lot of customers. Hardware (3)______
software provide basic infrastructure for E-commerce.
Networking, customer interface and payment solutions are
very important parts of a company’s E-commerce solution.
Customers expert a fast and reliable service (4) _____they
will go somewhere else to buy things.
Vocabulary 2 Match the first half of sentences 1-6 to the second hal
a-f
1. Effective products a) I’ll check online tutorials
information and
b) Electronic cheques to pay to
2. Customers can use their
credit cards, PayPal or
transactions.
3. We use a lot of c) You can touch it
promotions, so d) Our sales improved a lot
4. I don’t know how to buy e) They search the internet
online but f) Promotions attract
5. They want to buy a Cat 5e customers
cable at a
6. In E-commerce you can
look at a picture of a
product but
work in small groups. Talk about an E-commerce website
you know and like. Say what is good about it. Use and, so,
but and or.
example : I like the B&Q website it has ….and ….
Transaction Security
what are the potential security
threats to online shopping?
Share you ideas with the group.
Read this email. Answer these questions.
To : all employees
From : It Director
Subject : Online transactions security.
We are developing new website security features. We will have a virtual
private network with a firewall which help stop cyber attacks on the
network perimeter. The web application protection firewall (WAF) will
protect our website from hacker attacks on customers contacts and login
boxes. Secure Socket Layer (SSL) will create a secure connection for the
users. We will have two-factor authentication (2FA). Website
administration will go through two layers of security before they access
the hosting environment. This will prevent password leaks. All data will
have encrypted backup to protect sensitive information.
I am sure the company will benefit from the new security measures.
Thank you.
Hamda Banna
1. How many security features will the company
have?
2. Which security feature will stop attacks on the
company network?
3. What solution will protect customer contract
and login boxes?
4. What will protect private user information
sent over the network?
5. What will the two-factor authentication
prevent?
6. What will protect information?
Language : future (will+infinitive)
• The new security system will
protect our customer’s better
• Hackers won’t/will not ger
We use will + infinitive without to to talk into the network
about plans for the future. (something
we think, believe or know will happen) • when will we change to the
new security system?
• We’ll/we will do it next month
• Will the new system have a
firewall?
• Yes, it will/no. it won’t
These phrases
1. The company won’t provide internet access to
all employees.
2. I’ll do the security checks and then upgrade
this week.
3. When will you finish the work.
4. Yes, I will
5. No, she won’t.
Work in small groups. Talk about your
organization’s plans or your own plans for the
future. Ask and answer each other questions.
Example :
A : We’ll open a new office in Singapore
B : When will you open it?
A : Next year
Label the network diagram with the correct item 1-8
1. The internet
2. The local area network
3. The hardware firewall (with a router)
4. Computers with firewall software
5. Outbound traffic
6. Inbound traffic
7. Restricted traffic
8. Allowed traffic
Speaking :your setting up a new computer
works station with a network connection. Your
client wants to use the set-up for online
purchases, bank dealing and financial
transactions securely. Talk about what security
solution you will install. Present your solutions
to the group.
Complete this dialogue
Account Bank Completes Confirmation Customers
Gateway payment rejections web first
Monika : Shayan, can you explain how a customer (1)_____ an online transaction?
Shayan : Ok, it’s very easy. (2) ____the customer will place an order. The seller’s
(3)___server will confirm availability of the product and send a response.
After that, the customer checks out and completes the (4) ____instructions.
Then the server will send a payment request to a payment (5) ____. The
payment gateway will check the buyer’s ability to pay with the (60____ok?
Monika : Fine, go on.
Shayan : The bank will respond and send payment acceptance or (7)___to the
seller’s web server through the payment gateway. Finally, the customer
will receive the server response with the other (8)____or rejection.
Monika : Will (9)___have to register?
Shayan : Yes, all buyers must have their (10) ___-before they complete the
transaction.
Monika : Thank you. Now I understand.
Complete the flowchart of the online purchasing
process. Then explain it to your partner.
Business matters : you work for sell.com. The company develops E-
commerce solutions for small business. Your client, Document Ltd.
sells stationery. They sell lots of different types of product.
Document Ltd. wants to develop its online presence to reach
customers more effectively. Complete the proposal template. Use
these questions to help you
1. What typed of E-commerce will Document Ltd
offer?
2. What E-commerce technologies will Document Ltd
use to attract customers?
3. What security solutions will the company set up in
order to protect both the customers and the
company?
4. What tools and features will the company website
have?
5. How will the customer complete transaction?
Proposal No.2011/123/45 Date :
Customers : Business activity:
Subject :
E-commerce type:
E-commerce technologies:
Security solution :
Website features and tools:
Transaction process:
Proposal presented by:
Language : useful phrases for presentations
Introduction • Good morning/afternoon everybody.
Thank you for coming.
• Today we are going to present…
• First, I am going to talk about…
• Then, we will show you…
• Finally, we will answer your questions…
Speakers • Now, I’ll hand over to my colleague
• Let me start with …
Closing • To finish…
• Thank you very much for listening. Are
these any question?
DO YOU HAVE
QUESTION?
THANK YOU
