ImmiAccount
March 2020
Department of Home Affairs
ImmiAccount
Individual ImmiAccount Organisation ImmiAccount
• an individual applicant • from an organisation
• a family member acting on • a registered migration agent
behalf of an applicant • from a sponsoring company
• a friend helping with the
application process
Information to create ImmiAccount:
https://immi.homeaffairs.gov.au/help-support/applying-online-or-
on-paper/online/technical-help
Department of Home Affairs
Create ImmiAccount
How do I access ImmiAccount?
Options:
https://online.immi.gov.au/lusc/login, or
From www.homeaffairs.gov.au
Choose Login to ImmiAccount
Department of Home Affairs
Create/Login to ImmiAccount
Select Create ImmiAccount hyperlink
Already have an account, select Login to ImmiAccount
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Individual ImmiAccount
Department of Home Affairs
Department of Home Affairs
Create and Submit Application
Click on New Application button to
commence the application type
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Select the ‘I have read and agree to the terms and conditions’ check box.
To ensure you don’t lose applications whilst you are working on them, save
often.
Department of Home Affairs
This should be YES if client
is outside Australia
Select the Business
Visitor stream for business
event/purpose
Select Yes when lodging
applications for persons
travelling together
Select Yes when lodging
applications as a Foreign
Government representative.
This is not applicable for
tourism purpose
Department of Home Affairs
Create a group
Group processing: family or related applications (eg. School group,
Incentive) should be grouped together
Department of Home Affairs
Enter YES if applicant is
known by other name, for
example Chinese name or
birth name
For example, if the applicant is
an Indonesian Citizen holding
an Indonesian passport, select
Yes
Enter NIK (KTP) details
Department of Home Affairs
Critical data confirmation screen
Check this against the clients’
passport
This information must precisely match the applicant’s passport bio page.
Department of Home Affairs
Previous travel to Australia
Click YES if applicant has
travelled to Australia
Department of Home Affairs
Applicant’s Contact details screen
Provide the applicant’s details
Department of Home Affairs
Length of Stay in Australia
Provide details of travel dates
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Current employment Clerical and Administrative
Workers
Community and Personal
Service Workers
Labourers
Machinery Operators and
Drivers
Managers
Other
Professionals
Sales Workers
Technician and Trades
Workers
Unemployed
Housewife
Client must provide you with contact
details for their business or employer
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Funding for stay
This is a free text field
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Health declarations
You must ask your client these questions
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Character declarations
You must ask your client these questions
Department of Home Affairs [ImmiAccount Guide] 19
Declarations screen
You must ask your client these questions
Department of Home Affairs [ImmiAccount Guide] 20
Review Page screen
Crucial Step – please ensure all the information provided is accurate
Opportunity to review responses and update if necessary
Once it is submitted, you cannot amend the form or delete attachments
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Attach documents
Documents can continue
to be added after the
application has been
submitted
Attachments must be a
quality colour scan and
can be up to 5MB in PDF or
JPEG format.
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Supporting Documents
• Submit one type of document (multiple pages) to one attachment
type, do not submit one page document per one attachment:
passport, evidence of funds, etc
• Do not send the requested document to email as it will delay the
process
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Passport
• Details of client must match with passport, name order should follow
the MRZ
Middle name
Surname First name
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Passport with single name
• Client with single name, follow the format as below:
e.g. Family name: Nuraini
Given name: (leave it empty)
Only single name on MRZ
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Passport
• Page 4 Official Amendment
Make sure to put the page 4 of passport for name change, name
correction
• New Passport Update
Applied online
Select 'Update details' > 'Change of passport details' in ImmiAccount.
Applied on paper
Complete Form 929 and send by email to 929@homeaffairs.gov.au
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IMPORTANT
• Entry of stay:
Incorrect answer to the length of stay can trigger unnecessary
health requirement
Multiple entries: indicate if required
Travel to New Zealand
Request for multiple entry and provide travel itinerary
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IMPORTANT
• Group processing:
family or related applications (eg. School group, Incentive) should be
grouped together
• Fee Waive
Special category entry “is the applicant a representative of a foreign
government or member of exempt group?”
Select ‘YES’, if applicant is a government official & purpose of travel
is representing the government. This is not applicable for Tourism
purpose.
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IMPORTANT LINK:
• Login to ImmiAccount:
https://online.immi.gov.au/lusc/login
• Technical support:
https://immi.homeaffairs.gov.au/help-support/applying-online-or-on-pap
er/online/technical-help
• Guide apply online:
https://immi.homeaffairs.gov.au/help-support/applying-online-or-on-pap
er/online
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Thank You
Department of Home Affairs
