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Prelimroysa

This document summarizes Rohisha Maharjan's internship at the Employee's Provident Fund (EPF) in Nepal. The EPF manages provident funds and provides social security benefits to government and private sector employees. During the internship, Rohisha helped make contributors more familiar with EPF's digital initiatives to enhance customer service. Activities included KYC verifications, processing transactions, and capturing biometric data. The internship provided lessons in user-centric design, communication skills, and teamwork. Suggestions for EPF included implementing a digital database, improving system maintenance, and enhancing the website's usability.

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14 views9 pages

Prelimroysa

This document summarizes Rohisha Maharjan's internship at the Employee's Provident Fund (EPF) in Nepal. The EPF manages provident funds and provides social security benefits to government and private sector employees. During the internship, Rohisha helped make contributors more familiar with EPF's digital initiatives to enhance customer service. Activities included KYC verifications, processing transactions, and capturing biometric data. The internship provided lessons in user-centric design, communication skills, and teamwork. Suggestions for EPF included implementing a digital database, improving system maintenance, and enhancing the website's usability.

Uploaded by

jdz55522
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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DIGITAL AWARENESS

INITIATIVES FOR ENHANCED


CUSTOMER SERVICE AT EPF

Presented by : Rohisha Maharjan


Roll no.:171/076
Supervisor: Prof. Dr. Prakash Muni Bajracharya
EMPLOYEE’S PROVIDENT FUND
• EPF manages Provident Fund (PF) in
Nepal on behalf of the Government
of Nepal (GoN) for government,
public enterprises and private sector
employees.
• EPF also provides some social
security benefits to the contributors,
namely medical treatment
reimbursement, Accident Indemnity
Claim, maternity and child care
benefit, funeral grant etc.
2
INTERNSHIP PLACEMENT IN THE
ORGANIZATION

• Sent the application with CV to the


HR department of the organization
• Application was selected and joined
in the service department of the
organization from 23rd Bhadra, 2080

3
Objective of the internship
• To make the contributors acquainted with the digital
awareness initiatives aimed at enhancing customer
service

4
Activities Performed
• Got familiarized with the different financial
services, social security services offered by the
organization for the secure future of the
employees.
• Performed KYC verifications, filled individual KYC
forms, processed payment and loan transactions
• Captured and processed biometric data including
fingerprints, digital signature, and facial
recognition, printed digital provident fund cards
• Helped bridge the gap between contributors and
the digital resources available. 5
Lessons Learnt
• Importance of user-centric design, clear
communication, and patient guidance in
bridging the digital divide.
• Navigating customer interactions, both
joyful and challenging, honed my
communication skills in diverse situations.
• Learned the importance of teamwork in
achieving shared goals and maximizing
individual strengths. 6
Limitations
• During my internship, being confined to work
within a single department constrained my
opportunities for broader exposure.
• The short duration of the internship curtailed
my capacity to undertake a thorough analysis
of the acquired knowledge.
• Constraints in the scope of my report arising
from the necessity to maintain confidentiality
and secrecy surrounding certain aspects.
7
Suggestions to the Organization
• Implementing a digital database management
system transitioning from physical documents
will offer numerous benefits.
• Focus on proactive system maintenance to
prevent unexpected system breakdowns
• Conduct comprehensive analysis of website
content, to identify essential information gaps
prioritizing user-friendliness by ensuring clear
navigation, and incorporating search
functionality
8
Thank You

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