Universiti Islam Antarabangsa Sultan

Abdul Halim Mua’dzam Shah

Kulliyyah of Hospitality and Creative Arts

NUR EMIRA KHALEEDA BINTI ABDUL RAHMAN

M142020029
DIPLOMA IN HOTEL MANAGEMENT AND HALAL
FOOD SERVICES

HIT 316: INDUSTRIAL TRAINING PRESENTATION

Grand Bluewave
 Introductio
ThenGrand Bluewave Hotel Shah Alam is a 5-
star business hotel in the heart of Shah
Alam with friendly, graceful and refined
The Grand
Bluewave Hotel services. Savour the unique brand of
Shah Alam from hospitality that has important elements of
streetview.
Japanese dedication and attention to details.
Strategically located in the suburbs of Kuala
Lumpur and in the heart of the business and
commercial hub of Shah Alam, this 5-star
hotel is located next to the State Museum
and Library, and just 5 minutes walk from
the famous Blue Mosque.
All rooms are modernly equipped and with
wide glass windows offering a panaromic
view of the majestic “Blue Mosque” or
garden city of Shah Alam. This hotel is
Background of Bluewave
• The name Bluewave was from the
famous Orix Bluewave, a professional
baseball team under the Orix Group.
The Orix Group acquired the team in
1987 and renamed it Orix Bluewave.
• The reason why the hotel is named as
Bluewave is, they expected the same
professionalism will be shown from
the staff-or even better like the
baseball team, which represents the
best in its field.
 Task
Assigned
Front Office Department(Telephone
Operator)
• Pick up internal and external calls
• Transfer calls to other departments
• Wake up call for FIT an groups
• Handling the music inside the hotel premises
• Handling the channels for the guest’s tv
• Handling guest request and jot it down in the “we
can do it” form and in the system
• Update every shift staff on duty
• Making key card for the guest room
• Handling any incoming fax and jot down the
information needed and put it into the pigeon hole
of the respective department
• Bar and unbar guest room phone line
Food and Beverage Department(Royale
Songket)
• Clearing plates and dishes for buffet
• Taking order for a la carte
• Wiping flatware, glassware and
chinaware
• Floor check and lift landing
• Top up guest’s drink for buffet
• Handling the bar for coffee or fruit
juice

Housekeeping Department
• Handling guest request loan items
• Handling lost and found items
• Print in house guest list
• Jot down the key card took by the chamber maid
• Sweep staircase
• Handling guest laundry
• Clean up housekeeping pantry
• Released rooms in the Fidelio System
• Assist chamber maid in cleaning the bathroom area
 Kitchen Department(Malay Kitchen)
• prepare mise en place
• clean up chiller
• labeling for any incoming items and keep it
inside the store
• top up food for buffet for functions or breakfast
• sending coffee breaks and breakfast buffet
• top up spices, herbs and any condiments needed
in the kitchen
 SWOT Analysis
Strength
1. The muslim male staff are allowed
to perform their Jumaat prayers.
2. The muslim female staff here are
allowed to wear hijab at works.
3. Being a 5-star muslim friendly
hotel, as the Agehan(Japanese)
restaurant and Tung Yuen(Chinese) Weakness
restaurant received their Halal 1. This hotel, especially the food and
certificate from Jakim. beverage department tend to hired part-
4. They provide staff meal two (2) timer. The problem is, most of the part-
times per shift and uniforms for timer don’t have any basic f&b knowledge.
operation department So it can slow down the flow of the
department.
2. Lack of English speaking staff at the
housekeeping department.
3. There are some staff with disciplinary
problem.
4. No parking space for trainee. The
trainee who’s having internship here need
to find their own parking space.
5. Sometimes, the supervisor scold the
staff in front of the guest, it can embarrass
the staff.
6. Incompetent staff and they don’t follow
 Opportunities
1. Job opportunities here at this
hotel for a trainee quite high. The
possibilities of getting hired after
internship is quite high.
2. This hotel is a certified 5-star
hotels, so I can learn much from it,
especially at the kitchen
department.
3. This hotel possessed a good Threat
environment for trainee to do their 1. There are a heap of boutique hotel
internship here. around the area that people can
choose from.
2. Noises at night coming from the
park nearby the hotel can disturb the
guest.
3. More and more people are getting
aware of the hotel nearby which is
Concorde Shah Alam.
4. The turnover of the staff working
here is quite short.
 Challeng
es

Not Enough Not Enough

Works Feedback

Not Enough Not Enough Staff

Directions
 Unforgettable
Events

Royale Telecommunicati
Songket on

Housekeeping Malay
Kitchen
 Problems
Encountered
Part-timer who doesn’t have basic
knowledge on serving or f&b
knowledge
Lack of English speaking staff at the
Housekeeping department

Staff with disciplinary problem

No parking space for trainee

The way the supervisor scold the staff

Incompetent staff
 Suggestion to
Improved
Part-timer who doesn’t have basic
knowledge on serving or f&b
knowledge
Lack of English speaking staff at the
Housekeeping department

Staff with disciplinary problem

No parking space for trainee

The way the supervisor scold the staff

Incompetent staff
Gain my confidence Improved my soft skill in
using the computer

Conclusio
n

Social skills Personal hygiene

improved
Appendic
es
THE END