Evaluation of SAP ERP
Implementation at STC
Saudi: Insights and
Outcomes
Fatimah Alawadh
220024360
Munira almulla
220014161
Hajeer Al_Nuhayan
220022513
Jouri Alyaqout
221436863
TOPICS
•
COVERED:
INTRODUCTION
• BACKGROUND
• STRENGHTS AND WEAKNESS
• THE IMPACT OF IMPLEMENTING THE
SYSTEM
• RECOMMENDATIONES FOR IMPROVING
THE SYSTEM
• CONCLUSION
Introducti
on
Saudi Telecom Company is the telecommunications provider in Saudi Arabia,
which is currently driving technological growth to fast-track the region's digital
transformation. In one of the fast-paced markets plummeting amid rapid
technology upgrade cycles, STC invariably tries to come out with solutions to
enable operational efficiency and increase customer satisfaction.
STC was established in 1998 and continues to be the
biggest telecommunications provider in Saudi Arabia
and the Middle East with a portfolio that includes
mobile, broadband, cloud computing, and IoT solutions.
As part of the contributors toward Saudi Vision 2030,
STC operates in line with national objectives for
economic diversification and growth in technology
STRENGHTS AND WEAKNESS OF THE
SYSTEM
o Strenghts:
• Operational Efficiency: SAP ERP automates many
business processes, drastically cutting out manual
inputs and the errors those manual inputs cause. For
example:
• Enhanced Decision-Making: SAP ERP keeps data centralized
and is a powerful analytics tool, yielding actionable insights.
From the dashboard, decision-makers can look at critical
performance indicator categories, including customer
retention rates and network performance metrics.
• Scalability and Customization: The modularity of the SAP ERP
increases the opportunity to expand the processes according to
need. For example, STC recently incorporated predictive analytics
for optimizing network operations and enhancing customer
experience
o Weakness:
• High Implementation Costs: The initial investment,
including licensing, required hardware upgrades, and
consulting fees, was huge. On-going maintenance and
periodic update operations would continue to tap cash
resources.
• Dependency on Vendors: Customization and maintenance
of SAP ERP has seen a perpetual engagement with SAP-
certified consultants which further increases an operational
dependency.
• Integration Challenges: Integration of SAP ERP with older
systems initially wreaked havoc, which included delays in
payroll processing and reporting.
THE IMPACT OF
IMPLEMENTING THE SYSTEM
• Operational Efficiency: • Enhanced Decision-Making:
Highlighting how SAP ERP Describing the role of real-
automated repetitive tasks, time data analytics and
reduced errors, and improved centralized information in
productivity. accelerating and improving
strategic planning.
• Competitive Advantage:
• Customer Experience: Discussing how Showing how SAP ERP
the system helped STC integrate positioned STC ahead of
customer data for better service regional competitors by
delivery and faster issue resolution. enabling agility, scalability,
and integration with emerging
technologies like AI and IoT.
RECOMMENDATIONS FOR
IMPROVING THE SYSTEM
1. Comprehensive 2. Custom
Training Solutions
Programs: Regular Development:
workshops and Create tailored
online training to workflows and
help employees dashboards that
better understand align with STC's
and utilize the specific operational
system, overcoming needs to improve
adaptation efficiency.
challenges.
3. Maximizing Module Utilization: Fully
leverage underutilized modules, such as
predictive analytics, to enhance decision-making
and resource allocation.
RECOMMENDATIONS FOR
IMPROVING THE SYSTEM
4. Regular System 5. Strengthening
Audits: Conduct Cybersecurity: Invest in
periodic audits to advanced cybersecurity
identify inefficiencies technologies and conduct
and ensure the routine audits to protect
system aligns with sensitive data and mitigate
the company's vulnerabilities.
evolving objectives.
6. Enhanced Vendor Collaboration: Establish
a stronger partnership with SAP for tailored
support, quicker issue resolution, and proactive
guidance on leveraging advanced system
features and updates.
In conclusion, implementing the SAP
ERP system at STC significantly
improved operational efficiency,
decision-making, and customer
experience, while positioning the
company as a leader in digital
innovation. Despite challenges like high
costs and change management, the
system's long-term benefits, such as
scalability and competitive advantage,
outweigh its limitations, ensuring
alignment with STC's strategic goals
and market leadership.
Thanks
!
