Basics of
communication
Communication-
Originated from Latin word Communis.
Involves a common idea of understanding
and any type of behaviour resulting in an
exchange of meaning.
Necessary in every Organisation.
Less communication low /impaired efficiency.
Communication–
A process of meaningful interaction among
persons in an organization
Result—meanings being perceived and
understanding effective among
such persons.
It is a Bridge of meaning on understanding
between people to cross the
misunderstanding/confusion separating them.
• It requires always Two persons.
• One sender and other is receiver.
• One person alone cannot communicate.
• The receiver can comply /complete the
communication act.
Process of Communication
• Information
• Meaning
• Understanding
• Transmission
•What is Communication?
Communication is sharing of
• Ideas
• Knowledge
• Feelings
What are the various Communication Process
What are the 5 processes of communication?
The communication process has five steps:
• idea formation,
• encoding,
• channel selection,
• decoding and
• feedback.
The rule five in communication
• Sender and receiver
• Goal –sender to communicate receiver
• Rule of communication—
Receive
Understand
Accept
Act
Provide feedback
Channels of Communication
• Two important and distinct Channels in organization
communication
• Formal channel—
Communication through established and officially organized
channels—
1. Downward communication –
the process of Delegation
in form of orders
direction to flow downwards from superior to
subordinate
Contd.
Upward communication—
information fed upwards
enable to evaluate the effectiveness whether
order has been carried out and basis of fresh
orders and direction
Lateral communication—
essential for organization action
among departments
among people in the same level
Contd.
Informal channel-
Transmission of information through
unofficial sources
In daily work association , lunch contacts and
social activities.
It is very normal
Occurs naturally during work or social
gatherings.
What are the 4 different types of communication?
There are four basic communication styles:
• passive,
• aggressive,
• passive-aggressive and
• assertive.
It's important to understand each
communication style.
Nonverbal communication
It is also called manual language,
It is the process of sending and receiving
messages without using words, either spoken
or written.
Similar to the way that italicizing emphasizes
written language, nonverbal behavior may
emphasize parts of a verbal message
What are the nonverbal communication types?
These nonverbal communication types are --
facial expressions,
gestures,
paralinguistics (such as loudness or tone of voice),
body language,
proxemics or personal space,
eye gaze,
haptics (touch),
appearance, and
artifacts.
Importance of listening
• Effective listening requires—
Stop talking
put talker at ease
show willingness to listen
remove distractions
Empathize with talker
Be patient /hold your temper
don’t argue or criticize
ask questions
What are the various uses of Communication in Mines?
Identification and communication of safety hazards
Instructions, circulars, orders, rules & regulations to
improve safety standards
Increasing productivity by timely communications with
actions
Prompt repair & maintenance of machines with
immediate feedback
Mass safety propaganda, safety slogans, safety visuals
and communication of safety consciousness
What are the various system of Communication of Mine Worker?
Face worker may communicate to Workmen’s Inspector
and safety committee members or supervisors noticing
any danger or doubt about safety of workplace
Suggestion Box
Information from workers is fed to upwards to enable
management to evaluate the effectiveness
Formation of small groups including workmen for
discussion of any problems.
What are the various Practices of Communication in Mines?
Verbal instructions
Written instructions
Rules, Regulations, Circulars
Phones, Walkie-talkie, Wireless Communications,
Operators’ Independent Truck dispatch System
based on Global Positioning System.
Allocations/ Allotment of Machines
Video Films
What are the various shortfalls of Written Communications?
Through effective communication to Managers by
expert workmen in respect any discrepancies to
evaluate the effectiveness with which the orders have
been carried as well to become the basis of fresh
orders and direction.
Review of the process of delegation and concept that
authority flows downwards, requires information in the
form of orders and directions from superiors to
subordinates.
Barriers to effective communication
A no of obstacles , pitfalls or barrier in transmission of meaning
between two or more people.
Lack of sound objectives
Faulty organization
tendency to evaluate or judge
too many assumptions
use of technical languages
receivers background
atmosphere
Status
Sensibility of emotions
Principles of effective communication
Good communication can be achieved by attention
towards—
Message
Quality
maintaining integrity by organized effort
Taking advantage of informal channel
charity
sincerity
