UNIT:1 INTRODUCTION [7hrs]

perplexity.ai
 OUTLINES
 Concept of e-business
 Difference between e-business and e-commerce
 History and development of e-business
 Nature, scope, and impact of e-business technologies
 Advantages of e-business
 Business model for e-products and e-services;
 Contribution of e-business technologies to economic growth, market, competitiveness, and productivity.
 CONCEPT of E-Business and E-commerce
 E-Business refers to performing all type of business activities like procurement of raw materials/goods, customer
education, supply activities, buying and selling product, making monetary transactions etc over Internet.
 E-business may use Internet, intranet or extranet.
 Websites, apps, ERP, CRM,SCM etc are required for e-business.
 Examples of E-business are e-commerce companies and its various internal business activities, auction
site(ebay.it), classified site(craigslist, Facebook), software and hardware developer site(Upwork,Upstack) etc.

E-commerce:
 E-Commerce refers to the performing online commercial activities, transactions over internet.
 It includes activities like buying and selling product, making monetary transactions etc over internet.
 Internet is used for E-commerce.
 Websites and applications (apps) are required for e-commerce.
 Examples of E-Commerce are online retailers like amazon, flipkart, Myntra, Daraz, sastodeal etc.
 Differences between E-
commerce and E-business
S. No. Attributes E-Commerce E-Business
1 Definition Trading merchandise Running business using
over internet is e- the internet is known as
commerce. e-
business.
2 Relationship Subset Superset
3 Limited to monetary Yes No.
transaction

4 Approach Extrovert Introvert

5 Requirement Website Website, CRM, ERP etc.
6 Network type used Internet Internet, Intranet and
Extranet.
 History of E-business/E-commerce
1960’s: CompuServe Founded/EDI is used
1972: Computers Facilitate the First Online Sale
1976: Online Transaction Processing Introduced
1979: Electronic Shopping Invented[Michael Aldrich ]
1983: Electronic Commerce Acknowledged[California's Electronic Commerce Act passed ]
1984: CompuServe Opens the Electronic Mall
1990: World Wide Web Launches
1994: The First Secure Online Transaction is Made
1995: Amazon, eBay, and the Online Marketplace Boom
1998: PayPal Launches
1999: Global eCommerce reaches $150 Billion
2000: The Dotcom Burst and Online Advertising
2005: eCommerce Makes a Comeback
2006: Online Shopping Platforms Increase
2010’s: E-commerce becomes Unstoppable
2020: COVID-19 boost
History of E-business/E-commerce
S. No. Attributes Traditional Commerce Electronic Commerce
1 Definition Buying and Selling goods electronically via
Exchange of product and internet
service
2 Processing of Manual Automatic
transaction
3 Accessibility Limited time Any time (24X7)
4 Physical Inspection Goods can be inspected Cannot be inspected physically
physically before purchase
5 Customer Face to face Screen to face
Interaction
6 Scope of business Limited to particular area Worldwide reach

7 Information No uniform platform Uniform platform for

exchange Information exchange
8 Resource Focus Supply side Demand side
9 Marketing One way marketing One to one marketing
10 Payment Cash, cheque, draft etc. Credit Card, fund transfer.
11 Delivery of goods Instantly Takes time
12 Likelihood of Very less chances Greater probability due to
fraud internet is used as media.
 Features ,Advantages and Disadvantages of E-business

FEATURES OF E-BUSINESS
• Improved sales
• World-Wide Reach
• Cashless Payment
• 24x7 availability
•Advertising and Marketing
•Improvement in communication
• Support
• Inventory Management
 Advantages of E-business
Advantages to Organizations
 Worldwide reach with minimum capital investment.
 reduces the cost by digitizing the information.
 improves the brand image of the company.
 helps organization to provide better customer services and increases the productivity of organizations.
 helps to simplify the business processes and makes them faster and efficient.

Advantages to Customers
 It provides 24x7 support.
 provides users with more options and quicker delivery of products.
 provides users with more options to compare and select the cheaper and better options.
 Helps purchasing by seeing the review of the goods
 E-commerce provides options of virtual auctions.
 It provides relevant detailed information within seconds, rather than waiting for days or weeks.
 Increases competitions among organizations which in turn provide substantial discounts to customers.
Advantages to Society
 less traffic on road and low air pollution.
 Reduces the cost of products, so less affluent people can also afford the products.
 E-commerce has enabled rural areas to access services and products, which are otherwise not available to them.
 Helps government to deliver public services such as healthcare, education, social services at a reduced cost and in an
improved manner.
 Disadvantages of E-business
 compatibility issues.
 Internet dependency
 Lack of universal standard for reliability and quality.
 Security
 Fraud
 Cost
 Hard to convince traditional users
 lack of feel or touch of products
Application of E-business =Assignment
Work
 Scope and Impact of E-Business Technologies

Impact of E-Business
SCOPE OF E-BUSINESS
 Selling can be focused to the global customer
Technologies
 Data collection
 Pre-sales, subcontracts, supply  Effective Sales Processes
 Financing and insurance  Marketing and Advertisement

 Customer Service
Commercial transactions: ordering, delivery,
 New Competition
payment
 Productivity
 Product service and maintenance
 Use of public and private services
 Transport and logistics
 Automatic trading of digital goods
 Accounting
BUSINESS MODEL FOR E-PRODUCTS AND E-
SERVICES
•Business - to - Business (B2B)
•Business - to - Consumer (B2C)
•Consumer - to - Consumer (C2C)
•Consumer - to - Business (C2B)
•Business - to - Government (B2G)
•Government - to - Business (G2B)
•Government - to - Citizen (G2C)
Business - to - Business (B2B)
Business - to - Consumer (B2C)
Consumer - to - Consumer (C2C)
Consumer - to - Business
Business - to - Government
Government - to - Business
Government - to - Citizen
Contribution of e-business technologies to economic growth,
market, competitiveness, and productivity.

 Increasing sales and exports and thus increasing production and growth
rates.
 world wide reach
 Increase in competition
 higher wages
 higher standards of living for individuals
 structuring markets and expanding marketing
 Environment Concern
 Increment in productivity
 B2B projected to reach $1.8 trillion by 2023.
THANK YOU
End of the Unit