COMMUNICATION
PRESENTED BY – ARPITA GUCHAIT
ROLL NO – 17
B.SC 4TH YEAR
INTRODUCTION
Communication is the life long source for
any organization. Effective communication is
essential to accomplish of managerial
functions. It’s vital for directing and
counselling in the organization .
In the words of Hudson, the means of
conveying information from one person
to another are communication.
DEFINITION
■ Communication is defined as an exchange of
ideas, facts,opinions or emotions between two
or more people. - Newman & Summer
■ Communication is the sum of all the things a
person does when he wants to create
understanding in the mind of another .it
involves a systematic and continuous process
of listening and understanding . –Allen Louise
FEATURES
■ The salient features of communication are as follows –
-Communication involves at least two people who send the
message and one who recieves the message.
- It’s a two way process.
- It’s to create an understanding in the mind of reciever.
- It has various forms like orders,instructions
reports,suggestion,observation and so on.
- Message may convey through words ,spoken or written .
IMPORTANCE
1. Foundation of planning –Nurse manager
communicate with subordinates during formation
of rotation plan.
2. Facillation – It facilitates in achieving team goal.
3. Decision making – by providing right
information at right time.
4. Unity of direction – provides integration in
interdepartmental various activities.
5. Basis of motivation ,cooperation and
improving nurse’s morale.
Contd…
6. Effective coordination – helps in
maintaining coordination in organization
like ;nursing manager communicate it’s policies
objectives & programme to their subordinates.
7.Device for handling employees,
grievences.
8. Modification of staff’s behaviour.
9. Effective control - EX – Rounds ,reports,
meetings,
COMMUNICATION PROCESS
■ Communicationis a dynamic and cyclic process
that involves a series of action and reactions that
takes various steps.
■ It’s a process involving the exchange of
facts ,viewpoints and ideas between staff placed in
different position in the organization to achieve
goal. It has the following elements -
CLASSIFICATION OF CHANNELS
OF COMMUNICATION
■Based on Number of people -
1. Intrapersonal communication – it’s called self
talk ,imagining, thinking silently.
2. Interpersonal communication – communication
between two people.
3. Group communication – Small Group – 20-30 people
Large group – 100 -200 people .
4. Mass communication – Through mass media .e.g -
television , newspaper at distance for large
number of people.
Contd…
■Based on mudium used for communication
–
1. Verbal communication – The persons talks face to
face .e.g –
Nurse ; ‘ how are you today ?’
Patient ; ‘I am fine ‘.
Types - Written , spoken
2. Non Verbal Communication – message is conveyed
through the vision, reading ,observing , perceiving in
form of gesture , eye contact ,touch.
E.G – Nursing care or communication of unconscious
patient .
Contd..
■ Based on flow of communication –
1. One way communication – traditional lecture method
belongs to this where listener remain passive no
feedback is taken during lecture.
2. Two way communication – E.x – Any scientific paper
presentation ,the presenter presents the topic then
audience can ask question about the topic this called
cyclic communication .
3. Vertical communication – It follows a line of authority
from higher to downward and lower to upward.
4. Horizontal communication – occures among the all group
members sharing unofficial information .
CHANNELS OF COMMUNICATION
■1. Formal communication channels – it follows a
line of authority . E.g – NS Communicate with her all staff
nurse .
TYPES
1.Chain communication.
2. Circular Network.
3. Wheel communication .
4. Inverted V.
5. Free flow communication .
Contd…
2. Informal communication channels –
it does not follow a line of authority.e.g-
Communication between friend , family etc.
1. Single stand.
2. Gossip.
3. Probability.
4. Cluster.
ELEMENTS OF EFFECTIVE
COMMUNICATION
■ Clarity.
■ Adequacy and completeness.
■ Consistency.
■ Timing.
■ Use of appropriate language.
■ Credibility.
■ Avoidance of overloading of message.
■ Excellent listener.
Contd..
■ Future oriented.
■ Avoidance of overloading of message.
■ Constructive feedback.
■ Selection of appropriate channel.
FEATURES OF EFFECTIVE
WRITTEN COMMUNICATION
BARRIER OF
COMMUNICATION
The factors which is responsible for affecting the
effective communication are called barriers.
1.Semantic Barriers - aries from linguistic capacity
of the sender and receiver.
2.Psychological Barrires –arising from emotional or
mental status of the sender.
3. Organizational barriers- corporate policies,rules,
inadequate facilities in an organization .
4. Personal Barriers- fear of challenges,lack of
confidence and subjective knowledge ,skill.
Contd..
5. Environmental Barriers- it mainly ecological
and physical barriers like –high
temperature ,humidity, poor ventilation.
6. Mechanical Barriers – automatic barriers,
smeared ink in printed matter, rolling screen
on TV .
IMPORTANCE OF
COMMUNICATION IN
NURSING MANAGEMENT
Effective communication between nurse and patients has
many benefits .as a health care personnel the
communication skills need to be stealler and top priority.
Some importance are-
■ To be sucessful nurse leader in nursing management.
■ To improve spoken and written skills for nurse leaders.
■ To improve communication skills in hospital management.
■ To improve presentation skills for nurse leaders.
■ To improve listenning skills for patient care.
CONCLUSION
Communication is an essential part of our
normal relationship.with people around us.it
influence our ability and capacity for better
bonding with our patient as well as family and
friend.
In short it’s the first step in building any
bonding and it also stonger the IPR. As a
health care personnel it improves our
therapeutic relationships.
JOURNAL PRESENTATION
■ Name of the journal: British journal of nursing
■ Name of the author: Dorothy Afriyie
■ Name of the topic: Effective communication
between nurse. and patient
■ Publication details: 2nd September 2020
■ Abstract: Communication can be considered as the
basis of the nurse-patient relationship and is an
essential elements in building trust and comfort in
nursing care.Effective communication is a
fundamental but complex concept in nursing
practice. This concept analysis aims to clarify
effective communication and its impact on patient
care using Rodger’s evolutionary framework of
concept analysis.
BIBLIOGRAPHY
■ Clement I. Management of nursing services
and education, 3rd ed. Haryana:
Elsevier;2021, ‘P’ 419-31
■ Vati J. Nursing management administration
for B.Sc and M.Sc nursing, 3rd ed. New Delhi:
Elsevier;2021, ‘P’ 383-89
10 year’s Questions
1. 2019 3+6+6
a. Define communication .
b. Whiach are the communication system used in
hospital ?
c. Flow chart of communication technique.
2. 2018
d. Define organizational communication . 2+8+5
e. Discuss different types of communication network in
an organization .
f. Mention communication barrier.
SN 2016, 2022
g. Communication process / Techniques. 5
