call-tracking-jobs-in-meerut, Meerut

3 Call Tracking Jobs nearby Meerut

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posted 3 weeks ago
experience4 to 8 Yrs
location
Meerut, Uttar Pradesh
skills
  • SQL
  • Google Apps Script
  • Google Sheets
  • ETL tools
  • Git
  • Zoom
  • Trello
  • Looker Studio
  • BigQuery
  • Zapier
  • Makecom
  • Fivetran
  • Stitch
  • API integrations
  • Webhooks
  • Digital marketing metrics
  • Slack
  • Notion
Job Description
As a Data & Reporting Specialist at our company, you will be entrusted with the responsibility of designing and maintaining interactive dashboards in Looker Studio. You will also be tasked with building automated data pipelines across various platforms such as GHL, AR, CallTools, and Google Sheets to ensure data accuracy and reporting consistency. Collaboration with internal stakeholders to define KPIs and enhance insights will be a key part of your role. Key Responsibilities: - Develop and maintain engaging dashboards in Looker Studio to visualize key metrics effectively. - Blend and transform data from diverse sources, including GHL, Aesthetic Record, CallTools, and Google Sheets. - Design and maintain automated workflows using tools like Zapier, Make.com, Google Apps Script, or ETL tools like Fivetran or Stitch. - Ensure data integrity, accuracy, and compliance with governance standards such as GDPR and HIPAA. - Optimize BigQuery queries and data structures for cost efficiency through techniques like partitioning and materialized views. - Document dashboard logic, metrics, calculations, and pipeline processes clearly. - Collaborate with the founder and clients to refine KPIs and enhance performance tracking. - Propose and implement process improvements to reduce manual effort and enhance reporting scalability. - Utilize version control systems like Git to manage scripts and documentation effectively. Required Skills & Qualifications: - 4+ years of hands-on experience with Looker Studio (Google Data Studio). - Proficiency in BigQuery, SQL, and Google Apps Script for data processing and automation. - Advanced Google Sheets skills including queries, pivot tables, and complex formulas. - Experience with automation platforms like Zapier, Make.com, or similar. - Familiarity with ETL tools such as Fivetran, Stitch, or OWOX BI for robust data pipeline development. - Knowledge of API integrations, webhooks, and token-based authentication. - Understanding of digital marketing metrics like leads, revenue, ROAS, and attribution. - Experience with BigQuery optimization techniques like partitioning and materialized views for cost management. - Familiarity with Git or similar version control systems for code and documentation management. - Strong problem-solving skills with a focus on data accuracy and attention to detail. - Comfortable working across different time zones using platforms like Slack, Zoom, Trello, or Notion. - Excellent English communication and documentation skills. Bonus Skills (Preferred, Not Mandatory): - Experience with platforms like GoHighLevel (GHL), Aesthetic Record, or CallTools. - Exposure to industries such as medical or beauty services, including compliance knowledge (e.g., GDPR, HIPAA). - Past experience in syncing CRM, booking, or call data into dashboards. - Basic statistical analysis skills or familiarity with BigQuery ML for predictive insights. - Knowledge of other BI tools like Power BI, Tableau for cross-platform reporting. - Ability to translate technical concepts for non-technical stakeholders. In addition to the job responsibilities and required skills, the role details are as follows: - Position: Full-Time (40 hours/week) - Start Date: Immediate - Time Zone: Must have at least 4 hours of overlap with U.S. EST for collaboration - Compensations: Competitive (Negotiable),
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posted 1 month ago
experience2 to 6 Yrs
location
Meerut, Uttar Pradesh
skills
  • Coordination skills
  • Google Sheets
  • Strong communication
  • Basic understanding of online marketplaces
  • Proficient in Excel
Job Description
As a Client Account Manager for e-commerce business needs, your role will involve: - Managing and supporting client accounts, ensuring their e-commerce business needs are met effectively - Listing and cataloging products on various e-commerce platforms - Handling promotions, planning campaigns, and setting up offers to drive sales - Processing and managing labels and shipments for smooth logistics operations - Conducting one-on-one client calls to provide updates and address any queries or concerns - Tracking performance metrics, analyzing data, and preparing detailed reports for insights - Ensuring a seamless client experience by efficiently handling queries and resolving issues promptly To excel in this role, you will need: - Strong communication and coordination skills to effectively interact with clients and internal teams - Basic understanding of online marketplaces and tools to navigate e-commerce platforms efficiently - Proficiency in Excel or Google Sheets for reporting purposes, to analyze data and draw meaningful conclusions - Self-motivation and a proactive attitude with a client-first approach, ensuring client satisfaction and retention If you are looking for a challenging yet rewarding opportunity in client account management for e-commerce, this full-time position with performance bonuses in Meerut, Uttar Pradesh awaits you. Please note that the work location is in person, providing a dynamic work environment to showcase your skills and drive results.,
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posted 2 months ago

Sales Manager

AstroIndusoot
experience3 to 7 Yrs
location
Meerut, Uttar Pradesh
skills
  • Verbal communication
  • Written communication
  • Data analysis
  • Strong leadership
  • Motivational skills
  • Customer needs understanding
  • Sales processes understanding
Job Description
In this role, you will be responsible for developing and implementing sales strategies to acquire new clients and expand market share for BPO services. Your key responsibilities will include: - Identifying and qualifying potential clients across various industries who would benefit from BPO services. - Building and maintaining strong relationships with key decision-makers and stakeholders. - Preparing and delivering compelling sales presentations and proposals to clients. - Negotiating contracts and closing deals to ensure smooth client onboarding. - Leading, motivating, and managing a sales team to achieve sales targets. - Managing and tracking the sales pipeline to ensure a consistent flow of leads and opportunities. - Analyzing market trends, competitive landscape, and client needs to refine sales approaches. - Monitoring sales performance metrics, preparing reports, and analyzing data to identify areas for improvement. - Ensuring client satisfaction through effective communication and service delivery. - Collaborating with other departments, such as operations and marketing, to ensure alignment and seamless service delivery. - Training and mentoring sales staff to enhance their skills and performance. - Recruiting, training, and supervising sales agents to ensure high performance. Skills Required: - Strong leadership and motivational skills to inspire the sales team. - Excellent verbal and written communication skills. - Ability to analyze data and make informed decisions. - Strong understanding of customer needs and sales processes. Qualifications: - Previous experience in sales, preferably in a call center environment. - A bachelor's degree in business, marketing, or a related field is often preferred. In terms of the work environment, you will typically work in an office setting, focusing on team collaboration and performance metrics. You will also be responsible for developing and implementing sales strategies to meet or exceed targets, analyzing sales metrics, providing feedback to improve team performance, conducting regular coaching sessions and performance reviews, and preparing reports on sales performance to present findings to upper management. This is a full-time position with paid sick time, day shift schedule, and the requirement of a bachelor's degree in business. The expected start date for this position is 01/07/2025, and the work location is in person.,
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posted 1 month ago
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • Recruitment
  • Onboarding
  • Training
  • Communication Skills
  • Service Quality
  • Issue Resolution
  • Platform Usage
  • Profile Verification
  • Feedback Collection
  • Performance Tracking
Job Description
In this role, you will be responsible for recruiting and onboarding new astrologers onto the company platform. You will also conduct training sessions for astrologers on communication skills, platform usage, and service quality. Additionally, verifying astrologer profiles and ensuring all details are correctly updated in the system will be part of your duties. You will need to efficiently resolve queries or issues raised by astrologers and collect feedback from training sessions to suggest improvements. Supporting ongoing development and performance tracking of astrologers will also be a key responsibility. Qualifications Required: - Prior experience in recruitment or onboarding processes is preferred. - Strong communication and interpersonal skills. - Ability to efficiently resolve queries and issues. - Proven track record of conducting training sessions or workshops. About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.,
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posted 2 months ago

Inside sales team lead

Bizaccenknnect Pvt. Ltd.
experience3 to 7 Yrs
location
Noida, Uttar Pradesh
skills
  • Leadership
  • Team Management
  • Analytical Skills
  • Communication Skills
  • Interpersonal Skills
  • Process Improvement
  • Decisionmaking Skills
  • Performance Tracking
Job Description
Role Overview: You will be responsible for leading and managing a team of 25-30 Inside Sales Executives. Your key responsibilities will include overseeing Call Detail Records (CDR) and Roster Management, addressing and resolving supervisor-level escalations and customer calls, demonstrating a proactive and solution-oriented approach to team management, ensuring effective performance management and team motivation, and exhibiting excellent verbal and written communication skills. Key Responsibilities: - Lead and manage a team of 25-30 Inside Sales Executives - Oversee Call Detail Records (CDR) and Roster Management - Address and resolve supervisor-level escalations and customer calls - Demonstrate a proactive and solution-oriented approach to team management - Ensure effective performance management and team motivation - Exhibit excellent verbal and written communication skills Qualification Required: - Proven leadership and team management capabilities - Strong analytical and decision-making skills - Excellent communication and interpersonal skills - Experience in performance tracking and process improvement If you or someone you know meets the above criteria and is interested in exploring this opportunity, please feel free to reach out. This is a full-time position based in Noida with day and morning shifts. Contact: 9667044640 Job Type: Full-time Benefits: - Provident Fund Work Location: In person,
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posted 2 months ago
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • B2B Sales
  • IoT
  • SaaS
  • Consultative Sales
  • CRM
  • Relationship Building
  • Presentation Skills
  • Communication Skills
  • Team Management
  • Sales Activity Tracking
  • Procurement Processes
Job Description
You will play a crucial role as a Senior Sales Manager at IQnext, a company revolutionizing building management with a data-driven approach. In this position, you will focus on the enterprise customer segment, using various methods such as B2B portals, emails, and cold calls to generate leads. Your responsibilities will include identifying potential customers, conducting research on key contacts in the real estate industry, and managing the entire sales journey from lead generation to closure. Key Responsibilities: - Identify potential customer targets in the enterprise/corporate segments. - Research key contacts of Architects, MEP Consultants, and PMC for Commercial Real Estate projects. - Generate leads and take ownership of the sales journey, from lead generation to closure. - Apply consultative sales skills to build relationships with stakeholders and close deals. - Create client demos, presentations, quotes, and proposals. - Provide accurate sales activity tracking and status on CRM. - Maintain a track record of closing deals to meet monthly or quarterly targets. Qualifications Required: - 3-5 years of proven experience in IoT/SaaS industry selling products to stakeholders in the buildings/real-estate community. - Experience working directly with Facility Managers, consultants, architects, and other industry professionals. - Willingness to work in a 20-80 office and field environment. - Knowledge of technical specifications, procurement processes, and decision-making criteria in the industry. - Strong team player with excellent communication and presentation skills. - Well-organized, analytical, detail-oriented, and quality-minded individual who can overcome sales obstacles through creative approaches. - Education in BBA/BCA/Engineering degree or equivalent. IQnext is looking to establish and grow a team in the coming years. As a pioneering member of the team, you will have the opportunity to manage future Sales executives if that aligns with your career path. Benefits: - Incentives on sales closure - Medical Insurance - Travel allowance - Access to an e-learning platform - Cell phone reimbursement - Commuter assistance - Health insurance - Provident Fund Travel: Local, Intercity Job Type: Full-time Schedule: Monday to Friday Performance bonus Application Questions: - Will you be able to reliably commute or relocate to Noida, UP for this job - Do you have experience in selling technical products in the building industry, such as BMS, lighting, HVAC, or Access Controls Experience: - B2B sales: 2 years (Required) Willingness to travel: - 50% (Required) Work Location: In person,
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posted 1 week ago
experience3 to 7 Yrs
location
Noida, Uttar Pradesh
skills
  • Accessibility testing
  • Test Case Creation
  • Bug Reporting
  • Defect Tracking
  • JAWS
  • Written communication
  • Verbal communication
  • Agile Workflow
  • WCAG 20
  • WCAG 21
  • Screen readers
  • NVDA
  • VoiceOver
  • Talkback
  • Client Calls
Job Description
As a Testing professional with 3-5 years of experience, you will be responsible for conducting website reviews, analysis, remediation, and functional testing. Your role will involve assessing and optimizing website designs to meet accessibility needs by reviewing and analyzing user requirements. You will provide technical assistance and guidance on remediation to designers, developers, and QA teams. Key Responsibilities: - Possess 2-3 years of relevant experience in Accessibility testing - Demonstrate the capability to think through scenarios effectively - Proficient in Agile Workflow, Test Case Creation, Bug Reporting, Defect Tracking, and creating tracking documents - Knowledge of WCAG 2.0 and 2.1 standards - Experience in working with Screen readers such as NVDA, JAWS, VoiceOver, Talkback - Excellent written and verbal communication skills - Ability to handle Client Calls effectively - Proactively come up with innovative solutions Qualifications Required: - Participate in walkthroughs of testing procedures - Prepare reports related to software testing activities - Ensure adherence to defined standards and procedures during testing - Ability to multitask and switch between tasks efficiently - Strong communication skills are essential Location: Noida Mode: Full Time This role requires someone who is proactive, innovative, and capable of handling multiple tasks simultaneously. If you have a strong background in Testing and Accessibility, this opportunity in Noida could be the next step in your career.,
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posted 3 weeks ago
experience3 to 7 Yrs
location
Uttar Pradesh
skills
  • Sales
  • Channel Management
  • Business Development
  • Customer Service
  • Competition Tracking
  • Influencer Management
  • Sales
  • Marketing Plan
Job Description
As a Sales Executive at UltraTech Cement, your role involves adhering to the call cycle plan, achieving sales and collection targets by maintaining relationships with channel partners in an assigned area (Territory), and effectively communicating sales promotion activities to achieve set objectives. You will face the challenge of creating compelling differentiation in Cement sales to achieve a premium in pricing and exceed Customers" expectations through service excellence. It will be essential to align and adopt a "One UltraTech" approach and leverage a strong relationship with channel partners to provide end-to-end construction solutions and stay ahead of the competition. Key Responsibilities: - **Branding and Improving Brand Equity** - Identify locations for hoarding placement, wall paintings, etc., and ensure timely distribution of sales promotion material - Organize promotional activities as per the plan for the Territory to drive a positive brand equity index - Create awareness of value-added services like Mobile Lab, Information Centre, Toll-Free Number, etc., for dealers, retailers, and end customers - **Business Delivery** - Ensure easy availability and replenishment of allied products as per agreed SLAs - Communicate pricing and discounts of allied products to UBS outlets - Achieve sales targets for the Depot (including UBS allied products) at agreed price positions - Explore possible locations for new inventory points within the assigned territory in line with i2 network analysis - Follow up with the Zonal coordinator-UBS for setting up UBS of identified counters - **Business Development** - Work towards increasing the business and profitability of channel partners by helping them increase sales from existing customers and acquire more customers - **Channel Management** - Collect the security deposit at the time of dealer appointment and enhance it according to company norms and market exposure - Ensure UBS outlets deal with all categories of products - Identify channel partners for prospective UBS format and develop UBS stores - Monitor dealer's/customer's creditworthiness and alert management in case of any adverse developments - Execute retailer meets, counter meets for sub-dealers in the assigned area - Track retailer-level sales and stock replenishment through continuous monitoring - **Competition Tracking** - Obtain first-hand information about competitors at the retailer level on Cemtrak parameters (NR, DOD, CS, ACV, MS) - **Customer Service and Responsiveness** - Provide effective customer care service, attend product and service-related queries, and resolve grievances as per SLAs to ensure customer loyalty and satisfaction - **Influencer Management** - Organize sales promotion activities at all UBS outlets and promote UBS outlets through technical/sales meets - **Sales and Marketing Plan** - Derive sales plans with dealers and retailers, product-wise, month-wise to ensure desired counter share and market share achievement No additional details of the company were mentioned in the job description provided.,
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posted 1 week ago
experience5 to 9 Yrs
location
Ghaziabad, Uttar Pradesh
skills
  • Property Management
  • Facility Management
  • Client Relationship Management
  • Vendor Management
  • Preventive Maintenance
  • Cost Control
  • Statutory Compliance
  • Budgetary Controls
  • Procurement Procedure
Job Description
As a Property Manager at CBRE, your role involves overseeing and supervising all operational activities at client sites. Your responsibilities include: - Organizing, directing, managing, and evaluating operations in facility and management support services - Building and maintaining client relationships - Ensuring smooth integration between engineering and soft services - Managing parking, security, pest control, landscaping, MIS generation, and critical equipment breakdown trend analysis - Implementing financial and budgetary controls for all services - Ensuring team performance meets SLAs and KPIs - Scheduling and implementing training needs - Conducting audits and addressing abnormalities in engineering operations and housekeeping - Completing statutory certifications for equipment and facilities on time - Managing the facility management service delivery system and holding the Management Team accountable for achievements - Ensuring timely reporting to management and adherence to SLAs and KPIs - Tracking completion of scheduled work by PM and vendor staff - Adhering to all reports, checklists, and statutory compliance requirements - Analyzing Facility Management costing data for accuracy and reporting to management - Completing preventive maintenance schedules on time - Handling incident reports and service connect calls within SLA - Managing operating expenses effectively - Coordinating with Shift Engineer for engineering-related activities - Conducting vendor management and performance reviews monthly - Ensuring timely monthly invoicing and obtaining signoff from authorized signatories - Procuring facilities maintenance services through comprehensive procedures - Developing and implementing the facilities management account plan - Assisting in planning the PM budget for the financial year - Undertaking additional tasks within the scope of services as requested by the Client Manager - Reviewing MMR with Shift Engineer and client monthly - Ensuring accuracy in cost sheets submitted to the office and checking invoices - Recommending cost control measures through analysis, audits, and vendor quotations - Coordinating with vendors and audit teams to maintain accurate documents on site Join CBRE as a Property Manager and contribute to the efficient and effective management of client sites with a focus on operational excellence and client satisfaction.,
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posted 2 weeks ago
experience10 to 14 Yrs
location
Kanpur, Uttar Pradesh
skills
  • Customer service
  • Customer acquisition
  • Investment products
  • Sales planning
  • Marketing initiatives
  • Team management
  • Financial solutions
  • Sales leads generation
  • Crossselling
  • Banking industry knowledge
  • FEMA regulations
  • Customer behavior analysis
  • Employee productivity monitoring
Job Description
As a Senior Relationship Manager in Mumbai for the Retail Banking department of Branch Banking, your role involves providing financial solutions to cater to the needs of NRI customers and ensuring top-notch customer service. You will collaborate closely with product and operations teams to facilitate effective customer acquisition, servicing, and deepening. Your primary responsibility is to manage the relationship with NTB non-resident clients in a designated branch, contributing to the broader branch banking channel objectives. Your key responsibilities will include: - Increasing liabilities size of relationships by boosting balances in accounts of existing NRI customers and enhancing customer profitability by capturing a larger share of the wallet - Reviewing the inflows and outflows in mapped NRI accounts, proactively tracking NRI visits to India, and maintaining a close connection with existing customers through mailers and phone calls - Generating new sales leads for NRI customers through referrals from existing clients, NRI brokers, stock brokers, expats of shipping companies, etc. - Increasing customer engagement through cross-selling Investment Products like Life Insurance, General Insurance, Gold Coins, etc., and non-investment Products like Forex, Remittances, Loans, etc., to both new and existing customers Additionally, you will be responsible for: - Evaluating growth strategies based on competitor analysis and customer feedback - Recommending process changes to enhance service efficiency and quality across the branch network - Demonstrating expertise in sales planning and conceptualizing promotions and marketing initiatives - Possessing knowledge of the Banking Industry, FEMA regulations governing NRI business, NRI Customer Behavior, Money, and Financial Markets In terms of managerial and leadership responsibilities, you are expected to: - Attract and retain top talent for key roles within your reporting structure - Monitor key parameters related to employee productivity, hiring quality, and attrition rates, making necessary improvements - Enable teams to achieve growth targets by providing essential support Key Success Metrics for your role include CA/SA and TD growth targets, Customer Acquisition targets, and Product Cross-Sell targets. Qualifications required for this role are: - Graduate in any discipline - Post Graduate degree, preferably an MBA from a Tier 1 institute - Minimum of 10 years of relevant branch banking experience - Industry experience in BFSI - Functional expertise in Retail Banking (Note: No additional details about the company were mentioned in the job description.),
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posted 2 weeks ago
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • SEO
  • SMO
  • Social Media Management
  • Web Development
  • SEM
  • Content
Job Description
Role Overview: As a Project Manager at Monk Outsourcing, you will play a key role in managing multiple digital marketing projects efficiently. Your responsibilities will include coordinating between clients and internal teams, ensuring project delivery within deadlines, maintaining client relationships, and identifying opportunities for business growth. Key Responsibilities: - Manage end-to-end delivery of multiple digital marketing projects simultaneously. - Act as a single point of contact between clients and internal teams. - Conduct regular client meetings and calls to understand requirements, provide updates, and ensure alignment with goals. - Coordinate closely with internal teams (SEO, PPC, Social Media, Content, and Design) to meet deadlines. - Prepare project timelines, task lists, and ensure deliverables meet quality standards. - Track project progress, identify bottlenecks, and implement corrective actions. - Ensure proper documentation, reporting, and performance tracking for each project. - Maintain excellent relationships with clients and ensure customer satisfaction. - Support business growth by identifying opportunities for upselling and cross-selling services. - Collaborate with management to improve workflows and delivery efficiency. Qualifications Required: - Minimum 2 years of project management experience in a Digital Marketing agency. - Strong understanding of SEO, SMO, Paid Campaigns, Web Design, and Development processes. - Excellent communication, client handling, and organizational skills. - Ability to manage multiple projects under tight timelines. - Strong analytical and problem-solving abilities. (Note: No additional details about the company were mentioned in the job description),
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posted 2 months ago

Lead Generator US Process

Ekant Infotech Services Private Limited
experience1 to 5 Yrs
location
Lucknow, Uttar Pradesh
skills
  • Lead generation
  • Proposal preparation
  • Product knowledge
  • CRM
  • MS Office
  • Researching
  • Outgoing calls
  • English communication
Job Description
As an Outbound Sales Representative for a US process, your role will involve the following responsibilities: - Researching, tracking, maintaining, and updating leads - Making outgoing calls to develop new business - Researching and maintaining lead generation database - Participating in the preparation of proposals - Developing a strong knowledge of the company's products and services to facilitate the sales process Qualifications required for this role include: - Excellent English communication skills, both verbal and written - Experience in using CRM - Proficiency in MS Office including Word, Excel, and Outlook Please note that applicants with fluent English communication skills are preferred for this position. The company offers benefits such as internet reimbursement, paid sick time, and performance bonuses. The work schedule includes Monday to Friday night shifts. This is a full-time position with permanent employment. If you are comfortable working night shifts in the office, have a Bachelor's degree, at least 1 year of work experience, and are fluent in English, you are encouraged to apply for this role in Lucknow, Uttar Pradesh. Join the team to contribute to the company's success and grow your career in outbound sales for the US process.,
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posted 2 days ago

SEO Project Manager

DigiCorns Technology
experience1 to 5 Yrs
location
Noida, Uttar Pradesh
skills
  • SEO
  • SMO
  • PPC
  • Client Communication
  • Relationship Management
  • Project Management
  • Upselling
  • Business Growth
  • Paid ads management
  • Google Ads
  • Meta Ads
  • Performance Tracking
Job Description
As a Digital Marketing Project Manager specializing in client communication, your role will involve overseeing various digital marketing projects for international clients in the USA and Canada. Your primary focus will be on maintaining transparent communication, driving client satisfaction, and ensuring project success through effective management and strategic planning. **Key Responsibilities:** - Maintain excellent US/UK English verbal and written communication skills to serve as the main point of contact for clients. - Address client queries through calls, emails, and meetings, providing regular updates and reports. - Coordinate and manage SEO, SMO, PPC, Google Ads, Meta Ads, and other campaigns for clients. - Collaborate with internal teams to ensure project execution aligns with client goals and timelines. - Monitor campaign performance, identify risks, and offer proactive solutions for optimization. - Identify opportunities for upselling additional services and contribute to client business growth. **Performance & Strategy:** - Run and oversee Google Ads & Meta Ads campaigns, analyzing performance metrics and providing data-driven reports. - Ensure all campaigns are aligned with client objectives and budgets to achieve measurable ROI. **Requirements & Qualifications:** - Excellent English communication skills. - Experience in handling international digital marketing clients. - Strong knowledge of SEO, PPC, SMO, and Paid Campaigns. - Hands-on experience in running ad campaigns for USA clients with measurable results. - Familiarity with tools like Google Analytics, Google Ads Manager, Meta Business Suite, SEMrush, Ahrefs, HubSpot, or similar. - Strong organizational skills with the ability to manage multiple projects simultaneously. - Ability to handle pressure, resolve conflicts, and prioritize client satisfaction. - Experience in upselling services and contributing to business growth. - Preferred candidates from Digital Marketing agencies or companies. **Preferred Skills:** - Familiarity with project management tools like Basecamp. - Strategic thinker with problem-solving skills. Note: This is a full-time position requiring a Bachelor's degree and at least 1 year of relevant work experience in management. The work location is in person. ,
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posted 1 month ago
experience3 to 7 Yrs
location
Noida, Uttar Pradesh
skills
  • Customer Relationship Management
  • Financial Management
  • Training
  • Client Support
  • Integration
  • Upselling
  • Process Improvement
  • Data Synthesis
  • Software Setup
  • Configuration
  • Handson Training
  • Accounting Regulations
  • Performance Metrics Tracking
Job Description
As an Accounting Success Manager at Docyt, you will be responsible for leading customer relationships and delivering maximum value to both existing and new customers. Your role will involve partnering with customer stakeholders to understand their business needs and objectives, ultimately driving success through the use of Docyt products. Key Responsibilities: - Develop and execute customized onboarding plans that align with clients" financial management goals and operational needs. - Lead the setup and configuration of Docyt software, including integration with existing financial systems to ensure data accuracy and system compatibility. - Provide hands-on training and support to clients, empowering them to effectively utilize Docyt's features such as automated bookkeeping, document management, and real-time financial insights. - Act as the primary point of contact for clients during the onboarding process, addressing questions, concerns, and technical issues promptly. - Collaborate with the Docyt support team and internal stakeholders to enhance the onboarding experience, gather feedback, and implement improvements. - Stay informed about the latest features and updates of Docyt software, as well as accounting regulations and best practices, to offer informed guidance to clients. - Identify and pursue upsell and expansion opportunities within the assigned client base. - Monitor and track key performance metrics for assigned clients, reporting on the health and success of the relationship. - Contribute to the development of best practices and processes for customer success. Qualifications Required: - People-oriented professional with strong communication skills. - Comfortable making calls to senior-level executives and synthesizing data to provide analytical solutions to customer pain points. - Ability to work in a cross-functional role and collaborate effectively with internal teams. - Knowledge of accounting regulations and best practices. Note: The company provides a great growth potential in a fast-growing startup, along with a company-provided laptop and necessary hardware. You will work in an inclusive and motivating work culture that values team collaboration. The shift timing is as per the PST time zone in the USA or Night Shift, from 9:00 PM to 5:00 AM IST.,
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posted 1 week ago
experience2 to 6 Yrs
location
Noida, Uttar Pradesh
skills
  • CCNA
  • MCSE
  • Networking Protocols
  • Troubleshooting
Job Description
You should be a qualified candidate with a BCA or MCA degree and a minimum of 1.5 years of experience in Desktop and Networking. Additionally, you must hold a CCNA or MCSE certification with a Tracking ID. Your responsibilities will include providing support on call for urgent resolution of any network problems, demonstrating good knowledge of Networking Protocols, and troubleshooting Desktops, Printers, and other Network Hardware effectively.,
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posted 7 days ago

Business Excellence

BIG Language Solutions
experience5 to 9 Yrs
location
Noida, Uttar Pradesh
skills
  • BPMN
  • Process Mining
  • BI
  • Stakeholder Management
  • Lean Six Sigma Black Belt
  • RPAIPA
  • WFMWFO
  • QA Platforms
  • ProposalSOW Writing
Job Description
As a Lead Consultant in this role, you will be responsible for leading consulting engagements for new customer onboardings across typical BPO towers. Your primary focus will be to map the current state, design the future state with clear improvement and automation levers, and stand up the KPI framework and business cases to both sell and deliver measurable value from Day 1 through steady state. **Key Responsibilities:** - **Pre-sales & scoping** - Partner with Sales on discovery calls, RFx responses, and proof-of-value assessments. - Define scope, approach, and deliverables; craft proposals/SOW inputs, timelines, and success criteria. - **Current-state discovery** - Plan/lead workshops, interviews, floor walks; capture VOC/CTQs. - Produce SIPOC, BPMN as-is flows, RACI, value-stream maps, capacity models, and pain-point heatmaps. - Baseline performance using samples, WFM data, ERP/CRM extracts, QA reads, and process mining where available. - **Future-state design & automation** - Redesign processes for standardization, right-first-time, and digital enablement. - Identify and size automation such as RPA/IPA, workflow/BPM, integrations, self service/IVR, knowledge/KCS, GenAI copilots. - Produce SOPs, controls, acceptance criteria, and a phased implementation roadmap. - **KPI framework & instrumentation** - Build KPI trees (leading/lagging), formulas, data sources, baselines, targets, and owners. - Specify dashboards using Power BI/Tableau and QA/calibration routines; design benefits tracking with Finance. - **Business case & governance** - Quantify value in terms of cost, quality, speed, CX/EX, risk, TCO/ROI, and stage-gate tollgates. - Drive change management including stakeholder mapping, comms, training/adoption, and risk/compliance alignment. - **Handover & enablement** - Transition designs to delivery teams with user stories, SOP packs, control plans, and success criteria. **Qualifications:** - Lean Six Sigma Black Belt with strong facilitation, problem structuring, and storytelling skills. - Proficiency in tooling such as BPMN (Visio/Signavio), process mining (Celonis/Power Automate PM), RPA/IPA (UiPath/AA/Power Automate), WFM/WFO, QA platforms, and BI (Power BI/Tableau). - Comfortable scoping GenAI use cases with appropriate controls. - Excellent stakeholder management across client execs, Ops, IT, and Finance; experience in proposal/SOW writing. Please note that the job description did not include any additional details about the company.,
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posted 1 week ago
experience1 to 5 Yrs
location
Noida, Uttar Pradesh
skills
  • Recruitment
  • Sourcing
  • Data Entry
  • Record Keeping
  • Interviewing
  • Employee Joining Process
  • Employee Master sheet Updation
  • HR Communication
  • Drafting Letters
  • General HR Support
Job Description
As an HR Support Associate/ HR Mitr at Vidya & Child in Noida, your role is crucial in supporting the HR Saathi to ensure timely recruitment and efficient HR administrative processes. Your responsibilities include: - **Sourcing**: - Understand requirements for all centres and programmes, coordinating to compile open positions and necessary details for recruitment. - Research and identify effective platforms/sources for reaching the target candidate pool. - Track received CVs, analyze effective sources for each position, and place advertisements on various job platforms. - **Data Entry and Record Keeping**: - Check platforms for received applications and organize them in relevant folders. - Screen CVs, update candidate information in trackers, and prioritize based on qualifications and experience. - Allocate and prioritize CVs for calling. - **Calling Work**: - Make telephonic calls to candidates, gather relevant information, and document each call. - Filter candidates for 1st level interviews based on suitability and coordinate with HR Saathi for finalizing interview lists. - Coordinate with candidates for interview follow-ups. - **Being part of the interview process**: - Sit in interviews to understand organization processes and candidate suitability. - Update candidate details, coordinate for further interview rounds. - **Employee Joining Process**: - Implement employee joining process for new employees, record and file relevant documents. - Track actions for new employees with relevant teams for timely settlement. - **Employee Master sheet Updation and Record Keeping**: - Enter and update employee data regularly, maintain accurate employee records. - **Support to HR team, Centres for tracking of all Actions**: - Participate in HR coordination meetings, minute discussions, consolidate and communicate actions, track pending actions. - **HR related Communication, Drafting Letters**: - Prepare appointment letters, other HR letters, maintain records, distribute signed letters, and update templates. - **General HR Support**: - Provide administrative support to HR and Accounts department, assist in scheduling meetings, and support onboarding and exit processes. This role offers a full-time opportunity with benefits like Provident Fund. The work location is at Khasra No. 340, Barola, Sector 49, Noida.,
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posted 2 months ago

Talent Acquisition Associate

NTT DATA North America
experience0 to 4 Yrs
location
Noida, Uttar Pradesh
skills
  • Recruitment
  • Applicant Tracking System ATS
  • Background Verification BGV
  • Coordinating
  • Maintaining reports
Job Description
As a TA Fresher Recruiter, your role involves assisting the Recruiters in completing the workflow process. Key responsibilities include: - Collecting the selected candidate documents and verifying them - Updating the Applicant Tracking System (ATS) with candidate details - Coordinating with various stakeholders involved in the recruitment process - Initiating the Background Verification (BGV) process and working with candidates to ensure its completion - Following up with candidates to complete BGV forms - Maintaining reports related to recruitment activities - Verifying documents shared by Recruiters on a need basis - Coordinating Weekday and Weekend Drives based on the volume and number of interviews scheduled by Recruiters - Handling other recruitment activities as assigned from time to time Qualifications required for this role: - MBA pass out of 2021 or 2020 with a specialization in HR Please note that the role may involve additional recruitment activities beyond those listed above.,
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posted 5 days ago
experience4 to 8 Yrs
location
Noida, Uttar Pradesh
skills
  • Python
  • DevOps
  • AWS
  • Azure
  • GCP
  • MEAN MERN MEVN
  • LAMP PHP
  • Nodejs
  • React
  • Vuejs
  • Mobile Application Native
  • AIML Services
Job Description
As an Upwork Bidder at our company, your role will involve generating qualified leads and converting opportunities for non-Salesforce technology services across global clients. Your responsibilities will include: - Lead Generation & Bidding: - Identifying relevant projects on Upwork and other freelancing platforms. - Submitting high-quality proposals tailored to client requirements. - Writing convincing cover letters, scope summaries, and project breakdowns. - Maintaining a high response and conversion rate. - Client Communication: - Communicating with potential clients through Upwork chat, video calls, or emails. - Understanding client needs, pain points, timelines, budget, and technical requirements. - Scheduling meetings between clients and internal technical teams. - Requirement Analysis: - Analyzing RFPs and client documents to prepare accurate estimates and project scopes. - Coordinating with developers, designers, and project managers to clarify deliverables. - Business Development & Coordination: - Collaborating with internal teams to prepare proposals, presentations, and demos. - Following up aggressively with clients to close deals. - Maintaining a pipeline of qualified opportunities and tracking progress. - Market Research & Strategy: - Researching trending technologies, client personas, and global IT outsourcing demands. - Suggesting new bidding strategies to increase win rates. - Helping expand service offerings across multiple non-Salesforce tech stacks. Qualifications and Skills Required: - Proven experience as an Upwork Bidder, Business Development Executive, or Pre-Sales Consultant. - Strong understanding of non-Salesforce tech stacks like MEAN/MERN/MEVN, LAMP/PHP, Python, Node.js, React, Vue.js, Mobile Application (Native), DevOps, AWS, Azure, GCP, AI/ML Services. - Excellent written and spoken English communication skills. - Ability to understand technical requirements and draft professional proposals. - Strong negotiation and client-handling skills. - Experience working with international clients (US, UK, EU, Middle East preferred). - Goal-oriented, self-driven, and proactive in closing deals. Preferred Qualifications: - Experience working in IT consulting or a software development agency. - Ability to understand project estimation, timelines, and resource planning. - Ability to create pitch decks, business presentations, and sales collateral. Please note that the company is actively involved in various interview levels and has multiple job openings in different locations.,
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posted 2 months ago
experience1 to 5 Yrs
location
Noida, Uttar Pradesh
skills
  • Market Research
  • Intelligence Gathering
  • Business Process Outsourcing
  • Data Analysis
  • Presentation Skills
  • Communication Skills
  • Microsoft Excel
  • Microsoft PowerPoint
  • Customer Insights
  • Trend Tracking
  • Information Curation
  • Research Repository Management
  • Contact Center Outsourcing
  • Organizational Skills
Job Description
As a Market Research Analyst at iQor, you play a crucial role in deciphering market trends and competitive landscapes to drive corporate sales and marketing strategies forward. Your responsibilities include: - Company Profiling: Conduct research on various companies to identify their main offerings, clientele, competitors, and strategic goals. - Customer Insights: Execute customer research to enhance customer engagement strategies. - Intelligence Gathering: Collect business intelligence from external and internal sources to support decision-making. - Trend Tracking: Monitor publications and data sources to provide updates on market and competitor activity. - Information Curation: Compile and maintain briefs on clients, competitors, and the industry for internal stakeholders. - Research Repository Management: Ensure research repositories are up-to-date and provide actionable intelligence. Skills Required: - Minimum of one year of market research experience. - Background in contact center outsourcing or business process outsourcing is preferred. - Ability to comprehend solutions and compare them with market alternatives. - Curious, self-motivated, and a desire for knowledge. - Skilled in identifying and interpreting information of strategic importance. - Proficient in analyzing data sources, including financial reports and company databases. - Experience in crafting compelling presentations of research findings. - Excellent written and oral communication skills. - Exceptionally organized with the ability to manage multiple tasks simultaneously. - Proficiency in Microsoft Excel and PowerPoint. In terms of education requirements, the job description does not specify any particular qualifications. The company's website is iQor.com.,
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