9 Call Transaction Jobs nearby Raisen

Role Objective :Functional /Business Responsibilities:-Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. -Processing each call / mail / chat in accordance with IL standards. -Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs -Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. -Provide the Customer with a clear explanation of the action taken -Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency -Ability to understand and handle irate customers -Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications -Ability to achieve stretched targets and able to manage the organization standards -Maintain Superior quality service by following organization standards Must Haves:--Excellent Communication Skills in English & Hindi-Typing speed of 30 to 40 wpm-Strong interpersonal, problem-solving skills and verbal and written communication skills-Flexible with shifts-Computer literacy Required Qualification / Experience:- Full Time Graduate / Post Graduate

Job Brief: We are seeking a diligent Title Examiner to assist with the research and review of property titles to determine their legal status. The Title Examiner will be responsible for searching public and private records for real estate agencies, or title insurance companies. Responsibilities: Examine Documentation: Review documents such as mortgages, liens, judgments, easements, plat books, maps, contracts, and agreements to verify factors like property legal descriptions, ownership, or restrictions. Prepare Title Reports: Create detailed reports describing any title encumbrances encountered during searches and outline actions needed to clear titles. Verify Documents: Ensure the accuracy and completeness of land-related documents. Collaborate: Confer with Managers and/or Team Leads (Onshore and/or Offshore) to exchange title-related information or resolve problems. Conduct Searches: Perform public record searches to collect information about a property, including previous sales and transactions to ensure all prior mortgages and liens have been paid off. Ensure Tax Compliance: Verify that all taxes related to a property are up-to-date and paid. Maintain Records: Keep detailed records of the title search process and report any discrepancies in property titles. Requirements: Education: A bachelor's degree is preferred. Experience: Freshers are welcome, however, prior experience in title examination or research analysis is beneficial. Typing Speed: Minimum 25wpm Typing speed with 95% efficiency. Service Agreement: Candidate should be okay with 2 years service agreement.  

Role Overview: You will be working as a Customer Service Representative on-site in AHMEDABAD. Your primary responsibility will be to provide exceptional customer support, address inquiries, resolve issues, and maintain positive customer relationships, ultimately enhancing the overall customer experience. Key Responsibilities: - Address customer inquiries and concerns promptly - Resolve issues effectively to ensure customer satisfaction - Maintain positive relationships with customers - Monitor and analyze transactions to detect and prevent fraudulent activities - Utilize analytical skills to identify patterns and irregularities - Investigate suspicious activities and implement preventive measures - Apply critical thinking and problem-solving skills to differentiate between good users and bad actors - Collaborate with cross-functional teams to enhance fraud prevention strategies - Answer incoming communications from customers - Connect and resolve issues with customers using written communication only Qualification Required: - Excellent communication and interpersonal skills - Ability to problem-solve and multitask - Attention to detail - Positive and patient attitude - Fluency in multiple languages is a plus - High school diploma or equivalent Additional Details: NetRTech Solutions LLP is a specialized company offering placements, technology consulting, project execution, product development, sales, and training services. Their expertise in these areas enables them to provide innovative solutions to clients and deliver exceptional results. Please note the work location for this role is Ahmedabad. The starting CTC is INR 26,000 per month, with a maximum CTC of INR 36,000 per month. Additional benefits include night shift allowance above 40 hours, office food during shifts, cab facility, and accommodation for 5 days upon relocation. Thank you for considering this opportunity. Regards, HR Team,

As a Customer Relations Manager at KBG Group, your primary responsibility will be to interact with customers, address inquiries, resolve issues, and cultivate positive relationships. Your role will require utilizing strong communication, problem-solving, and interpersonal skills to contribute to customer satisfaction and loyalty. Key Responsibilities: - Responding to Inquiries and Complaints: Address customer questions, concerns, and complaints through various channels such as phone, email, chat, or in-person. - Problem Solving: Identify and resolve customer issues, including troubleshooting and finding solutions. - Maintaining Customer Records: Keep accurate records of customer interactions and transactions. - Building Relationships: Develop positive relationships with customers to enhance loyalty and satisfaction. - Providing Product/Service Information: Educate customers about products, services, and company policies. - Identifying Opportunities for Improvement: Recommend ways to enhance the customer experience and streamline processes. - Collaborating with Internal Teams: Work with departments like sales, marketing, or product development to meet customer needs. Qualifications Required: - Excellent Communication Skills: Strong verbal and written communication skills are essential for effective customer interaction. - Problem-Solving Abilities: Analyze situations, identify root causes, and develop effective solutions. - Empathy and Patience: Demonstrate understanding and patience when addressing customer frustrations or complaints. - Customer Service Orientation: Genuine desire to assist and provide exceptional service to customers. - Technical Proficiency: Familiarity with CRM systems and relevant software. - Teamwork: Ability to collaborate effectively with colleagues to ensure customer satisfaction. The KBG Group offers various benefits to its employees, including cell phone reimbursement, commuter assistance, flexible schedule, food provided, health insurance, internet reimbursement, leave encashment, life insurance, paid sick time, paid time off, Provident Fund, and work from home options. If you are interested in this position and meet the language requirement of English, please note that the work location is in person at Indore, Madhya Pradesh. The job types available are full-time, permanent, and open to freshers. For any hiring inquiries, please contact the employer at +91-7415134979.,

You will be joining Splash India as a Customer Care Support professional at Workie SP365, Near Janjeerwala Square, New Palasia, Indore, Madhya Pradesh 452003. Your role will involve assisting customers, resolving queries, and ensuring a seamless experience. This position is suitable for individuals who excel in communication, problem-solving, and building strong customer relationships. Key Responsibilities: - Assist customers with their inquiries and issues - Resolve customer queries effectively and efficiently - Ensure a high level of customer satisfaction through excellent service - Maintain accurate records of customer interactions and transactions Qualifications Required: - Good communication skills - Basic understanding of customer service processes - Problem-solving attitude - Ability to work in a dynamic environment If you are ready to advance your career and become part of a dynamic team, Splash India is eager to hear from you. Apply now by sharing your updated resume at palak.p@jobsplash.in or contact 7974630882.,

As a customer service representative, your role will involve handling inbound and outbound calls from customers in a professional manner. You will be responsible for providing accurate information about products or services to customers and resolving their inquiries and issues in a timely fashion. It will be essential for you to maintain detailed records of customer interactions and transactions, while also following communication procedures, guidelines, and policies. Your goal will be to achieve personal and team call handling targets and quotas, while continuously improving through feedback and professional development. Key Responsibilities: - Handle inbound and outbound calls from customers professionally - Provide accurate information about products or services - Resolve customer inquiries and issues in a timely manner - Maintain detailed records of customer interactions and transactions - Follow communication procedures, guidelines, and policies - Achieve personal and team call handling targets and quotas - Continuously improve through feedback and professional development Qualifications: - High school diploma or equivalent qualification - Previous experience in a customer service role is preferred - Excellent verbal communication skills - Ability to handle high call volumes and maintain professionalism under pressure - Strong problem-solving skills and a proactive attitude - Basic computer skills and familiarity with CRM systems This job offers benefits such as health insurance and provident fund. The work location is in person.,

As a Tele Sales Representative at the company located in Jabalpur, your role will involve making outbound calls to potential customers, understanding their needs, and offering suitable solutions. You will be responsible for managing customer inquiries, maintaining detailed records of customer interactions and transactions, meeting sales targets, and collaborating with team members to enhance sales strategies. Your effective communication and persuasive skills will be crucial for success in this position. Key Responsibilities: - Make outbound calls to potential customers - Understand customer needs and offer suitable solutions - Manage customer inquiries effectively - Maintain detailed records of customer interactions and transactions - Meet sales targets - Collaborate with team members to improve sales strategies Qualifications Required: - Proficiency in Tele Sales, Sales, and Customer Service skills - Ability to make outbound calls and manage customer inquiries - Strong communication and persuasive skills - Team collaboration and problem-solving abilities - Goal-oriented with a proven track record of meeting sales targets - Prior experience in tele sales or a related field is advantageous - High school diploma or equivalent required; Bachelor's degree is a plus,

Role Overview: As a Regional Sales Manager (ERP) at NWAY Technologies Pvt. Ltd, you will play a crucial role in driving sales and revenue growth by promoting NWAY ERP Products. Your responsibilities will include learning about the benefits of NWAY ERP Products, understanding clients" challenges, generating new sales opportunities, conducting cold calling, handling inbound prospect calls, enhancing contact databases, updating customer information in the CRM database, collaborating with the digital marketing team, and conducting software learning sessions and demos for prospective clients. Key Responsibilities: - Learn and understand the main benefits of NWAY ERP Products. - Understand clients" challenges and conduct market research for potential clients. - Conduct cold calling and schedule appointments with leads. - Generate new sales opportunities through inbound lead follow-up and outbound cold calls/emails. - Handle inbound, unsolicited prospect calls and convert them into sales. - Enhance the contact databases to reach out to more potential companies. - Enter and update customer information in the CRM database. - Keep records of calls, statuses, reminders, and note useful information. - Work closely with the digital marketing team for inbound lead qualification. - Conduct software learning sessions and demos for prospective clients. Qualification Required: - MBA Preferred / Any Graduate Additional Details of the Company: NWAY Technologies is a renowned IT solutions provider in fields such as Construction ERP, Transport, Cotton, Real Estate, Mall Management, and Website Development. The company is dedicated to delivering smart, dedicated, and timely services to add value to clients" businesses. With a focus on industry-specific needs and a commitment to dependable work ethics, NWAY Technologies caters to companies with turnovers ranging from 50 crores to 3000 crores. Your role as the Regional Sales Manager (ERP) at NWAY Technologies will require you to leverage your team handling skills, build lasting relationships with prospects/customers, demonstrate exceptional communication and presentation skills, exhibit strong written communication skills, maintain a high level of energy and enthusiasm, possess good knowledge of MS-Office, uphold a high level of integrity and work ethic, be familiar with relevant CRM software and telemarketing systems, handle rejection with a cool-tempered approach, excel as a team player and coordinator, demonstrate goal-driven negotiation skills, possess experience in ERP software marketing, exhibit knowledge of the software lifecycle and ERP domain, have experience with sales ticket sizes and managing multiple accounts, and be familiar with sales processes related to high-value transactions. Skills Required: - Enterprise Resource Planning (ERP) - Sales - Negotiation - Corporate Communications - SAP,

As an Associate, your role will involve processing high complexity transactions accurately and timely according to client-specific standard operating procedures. You will also be responsible for completing all internal and client-driven reporting/analytic requests, as well as communicating effectively with clients through written and oral correspondence. **Key Responsibilities:** - Process transactions/entries of high complexity - Utilize Google Spreadsheet or Microsoft Excel for basic formulas like Sum, Avg, Sort & Filter, Conditional formatting, and creating pivot tables - Acquire process knowledge from Subject Matter Experts (SMEs) and be process certified - Maintain consistent productivity and accuracy as per team requirements - Understand work expectations clearly and prioritize critical activities - Be responsive to client needs and requests - Identify process improvements to enhance efficiencies and streamline processes - Manage multiple tasks and deadlines with attention to detail - Effectively communicate with clients - Handle projects independently and as part of a team - Occasionally work extended hours to meet business needs **Required Qualifications:** - Proficiency in Google Spreadsheets (or Excel), Gmail, and Google Drive - Reliable, honest, and flexible to work in different processes based on client requirements - Attention to detail - Ability to handle confidential information - Fluency in written and verbal English communication - Typing speed above 40 wpm and 90% accuracy In addition to the above responsibilities and qualifications, you should be adaptable to different processes based on client requirements and possess strong attention to detail. Excellent fluency in English communication, both written and verbal, along with a typing speed above 40 wpm and 90% accuracy will be essential for this role.,

Job Description Urgent Hiring for International Voice process Min 1 Year of experience into international calling Qualification: 10+2/ 10+3/Graduates /PG Location: Hyderabad - Knowledge city Mode: Work From office Job Summary: The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction. Roles & responsibilities: Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers. Provide assistance with product or service inquiries and problem resolution. Maintain professionalism and empathy, ensuring a positive customer experience. Excellent communication skills are a basic requirement. The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time. An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints. Flexible to work in Night shift (US timing)   Essential Duties and responsibilities: Process transactions within the shift, take the ownership of the work and work independently with minimum supervision Other Benefits: Medical Allowance- (5Lakhs - Yearly) Night Shift allowanceInternet Allowances Cab facility *2-way Transport Working Days *5 days working and 2 days off in a week. Meal: Free Meal during the work. ***References are highly appreciated*** For more details, Share your CV to: oohayanamala@gmail.com Contact no: 8886600740 Client industry you are hiring for: BPM / BPO  

Quality Analyst (QA Collections)  To manage transaction quality profile for an international 3rd party collections process To conduct audits as per defined guideline and sampling for transaction monitoring To ensure 100% closure of feedbacks To create and publish regular audit reports with management and clients (daily, weekly, monthly) To identify gaps and conduct feedback and refresher sessions with agents to improve sales and quality of calls To drive process improvement initiatives To drive calibration sessions with internal or external customers To conduct training for group of agents, when needed To conduct quality induction for new hire batch Leading client calls, meetings, and calibrations with internal and external stakeholders  Work from office Location - Bhayander US rotational shifts

About The Role Suryodaya Bank Apni Customer Support Team Ke Liye Energetic Aur Dedicated Candidates Hire Kar Raha Hai Jo Bank Customers Ko Calling Ke Through Support Provide Kar Saken. Is Role Me Aapko Customer Queries Solve Karni Hogi, Account Related Information Dena Hoga, Aur Banking Services Me Assistance Provide Karna Hoga. Key Responsibilities Bank Customers Ko Inbound Aur Outbound Calls Ke Through Support Provide Karna. Customer Ki Queries, Requests, Aur Complaints Ko Professionally Handle Karna. Account Information, Transaction Queries, Aur Basic Banking Issues Ko Resolve Karna. Customer Details Validate Karna Aur Accurate Information Provide Karna. System Me Customer Interaction Ka Proper Data Entry Aur Documentation Maintain Karna. Customer Satisfaction Ensure Karna Aur Smooth Support Experience Provide Karna. Team Leads Ko Daily Reports Aur Feedback Share Karna.

As a Tax Associate at Ryan, you will be part of a company that offers a Global Award-Winning Culture, a Flexible Work Environment, Generous Paid Time Off, World-Class Benefits and Compensation, Rapid Growth Opportunities, Company Sponsored Two-Way Transportation, and Exponential Career Growth. Your role will involve the following key responsibilities: - Create a positive team experience by proactively handling tasks. - Provide process-related guidance and instructions to junior staff and new hires. - Identify and address training needs for smooth knowledge transfer. - Work on return preparation and assist preparers during compliance, ensuring timely delivery and quality standards. - Process and review online filings of tax returns and Electronic Data Interchange and Electronic Funds Transfers (EDI / EFT's) from India. - Track errors accurately while reviewing return preparations and filing. - Drive internal and external debrief calls, coordinate with Tax Specialists, and provide data for dashboards. - Assist Tax Associates with logging notices and voicemails appropriately. - Ensure tasks are delivered within the Turn Around Time while meeting expected quality standards. - Perform quality/self-review before processing to the next level of review. - Prepare medium to complex sales and use tax returns using compliance software. - Assist in data manipulation, e-Filing, and compliance preparations. - Reconcile sales tax returns to source data files. - Maintain a professional and positive attitude, motivating associates and fostering a positive work environment. To qualify for this role, you should have: - A Masters or bachelor's degree in Finance/Accounting/Business. - 2-4 years of experience in US Taxation. - Computer literacy with working knowledge of Microsoft Office. - Good communication and excellent writing skills. - Intermediate to advanced skills in manipulating data using Microsoft Excel and PDF applications. - Troubleshooting and issue resolution skills related to compliance, e-Filing, and data issues. - The ability to take on additional responsibilities and perform assigned duties. The current work hours are 7.00 AM to 4.00 PM, IST or 2.00 PM to 11.00 PM, IST, with a shift change anticipated based on US work hours/time zone and business needs. Some overtime may be required during compliance filing. The position involves regular interaction with employees in India and the US via email and telephone. Ryan is an Equal Opportunity Employer, providing equal opportunities to individuals with disabilities and veterans. As a Tax Associate at Ryan, you will be part of a company that offers a Global Award-Winning Culture, a Flexible Work Environment, Generous Paid Time Off, World-Class Benefits and Compensation, Rapid Growth Opportunities, Company Sponsored Two-Way Transportation, and Exponential Career Growth. Your role will involve the following key responsibilities: - Create a positive team experience by proactively handling tasks. - Provide process-related guidance and instructions to junior staff and new hires. - Identify and address training needs for smooth knowledge transfer. - Work on return preparation and assist preparers during compliance, ensuring timely delivery and quality standards. - Process and review online filings of tax returns and Electronic Data Interchange and Electronic Funds Transfers (EDI / EFT's) from India. - Track errors accurately while reviewing return preparations and filing. - Drive internal and external debrief calls, coordinate with Tax Specialists, and provide data for dashboards. - Assist Tax Associates with logging notices and voicemails appropriately. - Ensure tasks are delivered within the Turn Around Time while meeting expected quality standards. - Perform quality/self-review before processing to the next level of review. - Prepare medium to complex sales and use tax returns using compliance software. - Assist in data manipulation, e-Filing, and compliance preparations. - Reconcile sales tax returns to source data files. - Maintain a professional and positive attitude, motivating associates and fostering a positive work environment. To qualify for this role, you should have: - A Masters or bachelor's degree in Finance/Accounting/Business. - 2-4 years of experience in US Taxation. - Computer literacy with working knowledge of Microsoft Office. - Good communication and excellent writing skills. - Intermediate to advanced skills in manipulating data using Microsoft Excel and PDF applications. - Troubleshooting and issue resolution skills related to compliance, e-Filing, and data issues. - The ability to take on additional responsibilities and perform assigned duties. The current work hours are 7.00 AM to 4.00 PM, IST or 2.00 PM to 11.00 PM, IST, with a shift change anticipated based on US work hours/time zone and business needs. Some overtime may be required during compliance filing. The position involves regular interaction with employees in India and the US via

In this role at MiraMed Ajuba, you will be part of the Transaction Processing team. Your work pace will directly impact your growth trajectory. The work environment is characterized by high time sensitivity and deadlines. It demands speed, accuracy, reliability, and meticulous attention to detail. By joining this team, you will work alongside individuals who are dedicated to personal and professional development, eager to expand their knowledge, and committed to achieving excellence for MiraMed Ajuba, our partners, and themselves. Key Responsibilities: - Work in a time-specific and deadline-driven setting - Display speed, accuracy, reliability, and attention to detail while handling transaction processing tasks - Collaborate effectively with team members to drive growth and achieve excellence Qualifications Required: - Graduates with proficient typing skills,

As an Executive/Senior Executive in Residential Real Estate at Address Advisors, you will play a crucial role in providing exceptional client support, applying critical/strategic thought processes, and ensuring quick transaction/sales cycles in the Real Estate Industry. Your responsibilities will include: - Having a minimum of 1 year of experience in Residential Transactions - Understanding and regularly updating yourself on the Bangalore Real Estate markets - Interacting and maintaining strong relationships with developers, landlords, and HNI clients - Developing and enhancing relations with prospective clients - Engaging in calls, meetings, site visits, follow-ups, and ensuring timely submission of company proposals internally - Reviewing properties and proposing suitable options for client requirements - Efficiently managing the transaction process end-to-end to achieve smooth closures Your key attributes should include: - Knowledge of Bangalore geography or the ability to grasp it quickly - Researching and connecting with prospective clients - Willingness to travel within the city - Good communication skills - Proficiency in MS Word, Excel, and PowerPoint At Address Advisors, you can expect a supportive environment that allows you to reach your full potential and become the best version of yourself. We are a stable, bootstrapped organization in the real estate industry, offering you a platform to pursue your passion, develop your skills, and succeed in the industry. Remuneration for this role will be as per industry standards. Address Advisors is committed to being an equal employment/affirmative action employer for Female/Minority/Disability candidates.,

As a Transaction Processing Executive/Officer working from the office located at Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangaluru, Karnataka, you will be responsible for processing Capital Market Brokerage process documents for a Non-Voice BPS account with a US Client. Your role will require a good understanding of Stock Market and Capital Market Concepts, primarily focused on the US stock market. Additionally, you must possess knowledge of Financial Concepts, Investments, Calculation, and Accounting methods. Your role demands sound analytical skills, quick learning ability, and a zeal to adapt to new information promptly. It is crucial to maintain 100% accuracy in your work, as errors could lead to financial impacts on both the Client and their Customers. Key Responsibilities: - Process Capital Market Brokerage process documents for a US Client - Utilize knowledge of Stock Market and Capital Market Concepts - Understand Financial Concepts, Investments, Calculation, and Accounting methods - Ensure 100% accuracy in all tasks to avoid financial implications - Work in US Shift Working Hours with flexibility for overtime duty if required Qualifications Required: - Minimum of 1-year work experience in a similar BPO field, preferably in Banking and Capital Markets Domain - Experience in other BPO domains like Accounting, Insurance, Health Care will be considered - Proficiency in MS Office tools such as MS Excel, Power Point, Excel Macros, and Email Drafting - Typing Speed of 28 WPM with >=95% accuracy - Excellent communication skills for client interactions and onshore training sessions If you are interested in this opportunity, kindly share your resume to renita.lasrado1@mphasis.com.,

As a candidate for this role, you will be expected to have the following qualifications and skills: - Must have working knowledge on GDS (any) - Must have knowledge of working on GDS - Must have knowledge of Refunds, Fares & pricing - Travel certification is required - Must have knowledge of different fare and routing types - Good communication skills - Good Travel geographical knowledge - Maintaining high accuracy and productivity standards, and should have willingness to learn You will also be responsible for the following key responsibilities: - Interaction with clients through email for query resolution - Building and maintaining good working relationships with customers - Participating in process improvement initiatives - Being flexible and change-ready in a dynamic work environment (Note: No additional details of the company were provided in the JD),

You will be responsible for processing the Capital Market Brokerage process Asset Transfer documents for a Non-Voice BPS account (US Client). Your key responsibilities will include: - Having good and sound knowledge of Stock Market and Capital Market Concepts, primarily US stock market - Demonstrating expert knowledge in Processing of Asset Transfer, primarily Mutual Funds such as Processing High Net Value Mutual Funds, Verification, Analyzing MF documents, and providing Updates to Brokerage Advisors of their requests - Creating reports, handling Client Escalations, drafting mails, and sharing updates with the team - Possessing sound analytical skills, quick learning ability, and a zeal to learn new things - Ensuring 100% accurate work as Errors will have financial impacts from the Client and their Customer side - Working strictly in US Shift Working Hours (India Late Evening or Night Shifts) and being flexible to do Overtime duty if required Experience Needed: - You should have a minimum of 1 year of work experience in a similar BPO field, preferably from Banking and Capital Market Domain (primary preference) - Prior experience in Asset Transferring and Mutual Funds processes is required Technical/Non-Technical Skills: - Demonstrating excellent MS Office skills including MS Excel, Power Point, Excel Macros, and Email Drafting - Having a good typing speed of 30 WPM with >=95% accuracy - Exhibiting excellent communication skills to attend Client Calls, Onshore Training, etc Behavioral Skills: - Being strictly available during US Shift Working Hours and being flexible to do Overtime duty if required - Being punctual and adhering to attendance and Leaves policies - Reporting to Team Lead and following the Instructions and HR Policies as per the Company Certifications Needed: - Education: A 12+3 Degree Education is mandatory, with B Com, BBA, and BBM Graduates preferred. Candidates with good work experience but with other specializations can also be considered to some extent - Having additional Certification on Stock Market Subjects is an added advantage - No Tech Graduates such as BE, B Tech, M Tech are eligible If you are interested in the position, please share your updated resume to the email id: renita.lasrado1@mphasis.com.,

As a Customer Chat & Call Support Executive at our Bengaluru office, your role will involve handling inbound and outbound calls, as well as chat support to address customer queries, complaints, and requests promptly and professionally. You will be responsible for identifying and resolving customer issues, providing accurate information, and ensuring customer satisfaction. Additionally, maintaining detailed records of customer interactions, transactions, comments, and complaints will be essential. Collaboration with team members and supervisors to meet performance targets and improve service quality is also a key aspect of your responsibilities. Key Responsibilities: - Handle inbound and outbound calls, as well as chat support - Address customer queries, complaints, and requests promptly and professionally - Identify and resolve customer issues - Provide accurate information to ensure customer satisfaction - Maintain detailed records of customer interactions - Work closely with team members and supervisors to meet performance targets Qualification Required: - Education: Any Graduate or Undergraduate - Experience: Freshers and candidates with prior experience in customer support are welcome to apply - Communication Skills: Fluency in English; proficiency in additional languages is a plus - Technical Skills: Basic knowledge of Microsoft Excel for data entry and reporting - Typing Speed: Minimum 30 words per minute with 90% accuracy - Availability: Willingness to work in rotational shifts, including weekends and holidays If you're interested in this role, please note that it is based in Bengaluru, Karnataka, and requires working from the office. Rotational shifts and week-offs should be anticipated. For further information or to apply, please send an email to talent@codegama.com.,

As a candidate for this role, you will be expected to solve routine problems by referring to general guidelines and precedent. Your interactions will primarily be within your team and direct supervisor. You will receive detailed instructions for daily tasks and new assignments. It is essential that you have a good understanding of basic statistics and business terms to effectively communicate with stakeholders. Your responsibilities will include managing deliverables and assisting the team when needed. You will work as an individual contributor within a team, focusing on a specific scope of work. Additionally, you will provide support to resolve customer problems and queries. Qualification Required: - Excellent Communication Skills Additional Details: The job type for this position is full-time. If you are interested in this role, please provide information on how soon you can join. Please note that the work location for this position is in person.,