1 Cti Jobs nearby Kottayam

As a Support Operations Manager at Voxtron Solutions LLP, you will be responsible for overseeing and coordinating support operations for Contact Center customers. Your role will involve leading and managing a support team to ensure high-quality support and customer satisfaction. **Key Responsibilities:** - **Team Leadership:** Lead and mentor the support team to ensure high performance and professional growth in managing day-to-day contact center operations. - **Customer Interaction:** Serve as the primary point of contact for customers, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction throughout the support lifecycle. - **Issue Resolution:** Oversee troubleshooting and problem-solving for technical issues related to contact center software, hardware, network, and integrations, ensuring minimal downtime. - **Escalation Management:** Handle escalated customer issues and provide advanced troubleshooting support when required, ensuring quick and effective resolutions. - **Performance Metrics:** Monitor and report on key performance indicators (KPIs) related to support operations, such as response time, resolution time, and customer satisfaction levels. - **Process Improvement:** Develop and implement best practices, policies, and procedures to improve support efficiency and service quality within contact center operations. - **Vendor Coordination:** Coordinate with external vendors and service providers for software support and maintenance relevant to the contact center environment. - **Training and Development:** Provide ongoing training and development for the support team to improve their technical proficiency and customer service skills. - **Documentation:** Ensure all incidents, requests, and resolutions are properly documented and maintained in the service management system for accurate reporting and analysis. - **Customer Reporting:** Provide regular updates and reports to customers regarding support issues, system performance, and any ongoing service improvements. **Qualifications:** - Bachelor's degree in Information Technology, Computer Science, or a related field. - 10+ years of experience in contact center support or IT support operations, with at least 2 years in a managerial role. In addition to the above, you should have strong technical knowledge in contact center software, hardware, and network troubleshooting, proven experience in customer handling and maintaining high levels of customer satisfaction, leadership and team management skills, proficiency in IT support tools and ITIL best practices, familiarity with contact center technologies and trends, strong communication and interpersonal skills, and strong analytical and problem-solving abilities. Your skills should include leadership and team management, coordination, and knowledge of API, PBX, Dialer, ACD, CTI, VoIP, IVR, and Call Center practices. This is a full-time position based in Cochin with health insurance benefits. If you meet the requirements and have the experience mentioned, we look forward to receiving your application.,

As an experienced Oracle OCCAS (Oracle Communications Converged Application Server) Technical Consultant, your role involves supporting pre-sales and solution architecture for large-scale call centers. You will need to have expertise in Oracle OCCAS, SBC (Session Border Controller), SIPREC, voice traffic filtering, deepfake detection, Senttimate integration, observability, and security. Your responsibilities will include understanding customer requirements, designing high-level technical solutions, and showcasing advanced call center technologies. Key Responsibilities: - Engage with call center prospects to assess their business and technical needs. - Design and propose OCCAS-based solutions that integrate Oracle SBC for secure call handling and traffic filtering, SIPREC for call recording and compliance, Mutare & Deepfake detection for fraud prevention, Senttimate for sentiment analysis and AI-driven insights, and voice traffic filtering & observability for security and performance monitoring. - Deliver technical presentations, RFP responses, and PoCs. - Define API integrations, middleware strategies, and scalable architectures. - Collaborate with sales, product, and development teams to align solutions with customer needs. - Stay updated on AI-driven voice analysis, security, and cloud contact center innovations. Qualifications Required: - Strong expertise in Oracle OCCAS, Oracle SBC, SIPREC, SIP, IMS, and VoIP. - Experience with IVR, ACD, CTI, SIP trunking, and security best practices. - Knowledge of voice traffic filtering, observability, fraud detection, and deepfake prevention. - Ability to translate business needs into advanced technical solutions in pre-sales. - Excellent communication, stakeholder engagement, and problem-solving skills.,

Role Overview: You will be responsible for leading architecture design, delivering scalable solutions, driving integrations, and ensuring seamless customer experiences across Salesforce platforms. Your strong consulting and solutioning experience, hands-on technical knowledge, and ability to collaborate with business stakeholders will be crucial in optimizing service operations. Key Responsibilities: - Lead end-to-end architecture design for Salesforce Service Cloud Voice implementations, ensuring scalability, security, and performance. - Develop technical roadmaps and solution blueprints aligning business goals with Salesforce capabilities. - Evaluate new Salesforce features and recommend adoption strategies. - Design and oversee integration strategies with telephony platforms, CTI systems, CRM, ERP, and third-party tools. - Provide guidance to development teams on Apex, Lightning Web Components (LWC), API integrations, and configuration best practices. - Ensure compliance with Salesforce best practices, data governance, and security standards. - Act as a trusted advisor to clients, translating business requirements into technical solutions. - Conduct workshops and presentations for executives and technical teams to articulate architectural vision. - Collaborate closely with cross-functional teams including developers, administrators, business analysts, and project managers. - Define coding standards, architecture principles, and delivery guidelines for Salesforce solutions. - Review technical deliverables, ensuring alignment with design and adherence to quality standards. - Perform risk assessments and provide mitigation strategies for large-scale projects. Qualification Required: - 10+ years of Salesforce experience, including at least 4+ years in a leadership or architectural capacity. - Minimum 4 years of hands-on experience in Salesforce Service Cloud Voice implementations. - Proven track record of designing and delivering large-scale Salesforce solutions in enterprise environments. - Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, Experience Cloud, and Marketing integrations. - Deep knowledge of telephony systems, CTI integration, and omnichannel capabilities. - Expertise in Apex, LWC, Visualforce, Salesforce APIs (REST/SOAP), and integration frameworks. - Strong consulting skills with the ability to translate business problems into technical solutions. - Familiarity with DevOps tools, CI/CD pipelines, version control (e.g., Git), and Salesforce DX. - Bachelors degree in Computer Science, Information Technology, or related field. - Salesforce Architect certifications (Application/Technical Architect) are highly desirable.,

As an experienced Cyber Threat Intelligence (CTI) Lead, your role will involve strengthening our Identity Service Line by identifying, assessing, and analyzing cyber threats and vulnerabilities. This position encompasses three core focus areas - Cyber Threat Intelligence (CTI), Vulnerability Assessment, and Sandboxing. You will be an integral part of our global CyberSOC team, collaborating closely with service line leaders across regions. Key Responsibilities: - Collect, analyze, and leverage threat intelligence from internal, partner, and open-source sources to detect emerging cyber threats. - Conduct proactive threat hunting based on Indicators of Compromise (IoCs) utilizing tools like EDR, SIEM, and SOAR. - Coordinate proactive blocking of IoCs across security tools such as EDR, Antivirus, Proxies, and Email Protection. - Monitor, assess, and report on vulnerabilities affecting organizational software and infrastructure. - Maintain and update the software inventory for the Vulnerability Assessment Service. - Perform malware and suspicious file analysis in sandbox environments and generate detailed analytical reports. - Deliver and communicate monthly key performance indicators (KPIs) and activity reports to stakeholders. Qualifications & Skills: - Bachelor's degree in Computer Engineering, Information Technology, or a related field. - 5-12 years of experience in cyber threat intelligence, vulnerability management, or incident response. - Demonstrated expertise in investigating and reporting cyber-attacks and security incidents. - Strong analytical, research, and intelligence collection skills. - Hands-on experience with SIEM, IDS/IPS, firewalls, proxies, and endpoint protection tools. - Familiarity with OSINT tools, malware analysis, and sandbox environments. - Excellent collaboration, communication, and problem-solving abilities. - Self-driven, organized, and capable of working independently and in a global team environment. Please note that this position is based in Mumbai, and only Mumbai-based candidates will be considered.,

As a Salesforce Senior QA Engineer with a focus on Service Cloud, your role will involve ensuring the quality, reliability, and performance of Service Cloud implementations. You will collaborate with developers, business analysts, and product owners to define test strategies, create test plans, execute tests, and contribute to the improvement of QA processes for a critical client-to-agent experience platform. Key Responsibilities: - Develop, execute, and maintain detailed test plans, test cases, and test scripts for Salesforce Service Cloud features such as Case Management, Omnichannel, Knowledge, Live Agent, CTI, and Communities. - Perform various types of testing including functional, regression, integration, user acceptance testing (UAT) support, and performance testing. - Identify, document, and track software defects and inconsistencies using tools like Jira and Azure DevOps. - Collaborate with Business Analysts to understand requirements and ensure test coverage for all user stories. - Work closely with developers to reproduce, troubleshoot, and resolve issues. - Contribute to the automation of test cases using Salesforce-specific automation tools like Copado Robotic Testing. - Participate in Agile ceremonies such as scrum meetings, sprint planning, and retrospectives. - Review technical designs and suggest improvements for testability. Required Skills and Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 5-7 years of experience in testing Salesforce applications, particularly Service Cloud. - Strong understanding of Salesforce platform functionalities, data model, and customization capabilities. - Experience with test management tools and defect tracking tools like Jira. - Experience with API testing tools such as Postman and SoapUI for integrated systems. - Excellent analytical, problem-solving, and communication skills. - Ability to work independently and as part of a cross-functional team in an Agile environment. Preferred Certifications (one or more): - Salesforce Certified Administrator - ISTQB Certified Tester (Foundation Level or higher) - Certification in test automation tools (Note: No additional company details were provided in the job description),

As an experienced Salesforce Architect with expertise in Service Cloud Voice, your role will involve leading architecture design, delivering scalable solutions, driving integrations, and ensuring seamless customer experiences across Salesforce platforms. You must leverage your strong consulting and solutioning experience, hands-on technical knowledge, and collaborative skills to optimize service operations. **Key Responsibilities:** - **Architectural Design & Solutioning:** - Lead end-to-end architecture design for Salesforce Service Cloud Voice implementations, ensuring scalability, security, and performance. - Develop technical roadmaps and solution blueprints aligning business goals with Salesforce capabilities. - Evaluate new Salesforce features and recommend adoption strategies. - **Integration & Development:** - Design and oversee integration strategies with telephony platforms, CTI systems, CRM, ERP, and third-party tools. - Provide guidance to development teams on Apex, Lightning Web Components (LWC), API integrations, and configuration best practices. - Ensure compliance with Salesforce best practices, data governance, and security standards. - **Consulting & Stakeholder Engagement:** - Act as a trusted advisor to clients, translating business requirements into technical solutions. - Conduct workshops and presentations for executives and technical teams to articulate architectural vision. - Collaborate closely with cross-functional teams including developers, administrators, business analysts, and project managers. - **Governance & Quality:** - Define coding standards, architecture principles, and delivery guidelines for Salesforce solutions. - Review technical deliverables, ensuring alignment with design and adherence to quality standards. - Perform risk assessments and provide mitigation strategies for large-scale implementations. Your experience should include: - 10+ years of Salesforce experience, with at least 4+ years in a leadership or architectural capacity. - Minimum 4 years of hands-on experience in Salesforce Service Cloud Voice implementations. - Proven track record of designing and delivering large-scale Salesforce solutions in enterprise environments. - Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, Experience Cloud, and Marketing integrations. - Deep knowledge of telephony systems, CTI integration, and omnichannel capabilities. - Expertise in Apex, LWC, Visualforce, Salesforce APIs (REST/SOAP), and integration frameworks. - Strong consulting skills translating business problems into technical solutions. - Familiarity with DevOps tools, CI/CD pipelines, version control (e.g., Git), and Salesforce DX. **Qualification Required:** - Bachelor's degree in Computer Science, Information Technology, or related field. - Salesforce Architect certifications (Application/Technical Architect) are highly desirable. *Note: The job description did not include any additional details about the company.*,

As a Customer Success Manager (CSM) at Cyble, you will play a crucial role in ensuring customer satisfaction and driving account growth within the Threat Intelligence (TI) and cybersecurity domains. Your responsibilities will include: - Acting as the primary point of contact for enterprise TI customers, facilitating smooth onboarding, adoption, and ongoing success. - Translating customer goals into measurable outcomes through platform utilization and operational workflows. - Proactively monitoring customer health scores and engaging at-risk accounts to prevent churn. - Conducting periodic business reviews (QBRs) to showcase ROI, performance metrics, and roadmap alignment. In terms of technical ownership and solution engineering, you will be expected to: - Understand customers" threat intelligence and security stack, identifying integration points and operationalizing Cyble's TI capabilities. - Serve as the technical liaison between customers, product, and engineering teams to ensure issue resolution and feature feedback. - Customize use cases, workflows, and dashboards based on customer-specific security needs. - Conduct product demos, feature enablement sessions, and train security teams on leveraging the full platform capability. Your role will also involve identifying opportunities for upselling and cross-selling within existing accounts, collaborating with Sales and Product Marketing to design growth plans, and owning the renewal process with a target of net revenue retention above 100%. Additionally, you will collaborate with cross-functional teams, share customer insights with Product Management, and contribute to product roadmap discussions. Qualifications required for this role include: - 5-8 years of experience in Customer Success, Technical Account Management, or Solution Engineering within the Cyber Threat Intelligence / Security SaaS domain. - Strong understanding of CTI concepts such as TTPs, IOCs, malware analysis, dark web, and vulnerability intelligence. - Proven track record of upselling/cross-selling within enterprise accounts. - Excellent communication and presentation skills to simplify complex technical problems. - Experience using CRM and CS tools like HubSpot, Gainsight, Salesforce, JIRA, etc. About Cyble: Cyble is a cybersecurity intelligence company that is transforming the industry with its proactive cyber threat detection and mitigation solutions. Established in 2019, Cyble has rapidly become a global leader in cybersecurity, with a presence in 20 countries and headquarters in Alpharetta, Georgia. Cyble's mission is to provide visibility, intelligence, and cybersecurity protection through cutting-edge technology, empowering enterprises to stay ahead of cyber threats. The company values inclusivity, innovation, and continuous improvement, offering employees autonomy and flexibility in a collaborative work environment. To learn more about Cyble, visit www.cyble.com.,

As the Regulatory Operations Specialist for the assigned specialty programs (NCE/BLA), your primary role will involve handling various regulatory operations activities. This will include CTA applications in EU, LATAM, USA, Canada, and ROW, CTIS management, submission management, eCTD publishing of all modules, and document management. It is crucial for you to have a thorough understanding of current Global Regulatory filing requirements and eCTD/CTIS structure. Your responsibilities will also include collaborating with Strategists (Leads) and coordinators to develop submission strategies and timelines. You will be responsible for preparing Regulatory Management Plans and Submission content plans for Clinical Trials. Additionally, you will manage the lifecycle of CTAs for both in-house and outsourced activities. As the critical technical coordinator for Clinical Trial Application submissions, it will be your responsibility to ensure accurate and timely input of data, including handling notifications, requests for information, and information requests. Archiving necessary submissions and documents will also be part of your duties. You will assist in defining, developing, and implementing processes to meet the evolving needs of CTIS. Tracking and generating metrics as requested by the Functional Head, implementing best practices, and participating in process improvements/enhancements will be essential aspects of your role. Furthermore, you will support other Regulatory operations activities, such as Clinical Trial Disclosure and eCTD publishing. Qualifications Required: - Bachelor's degree in a relevant field - Previous experience in regulatory operations, specifically in CTA applications and eCTD publishing - Strong understanding of Global Regulatory filing requirements - Excellent communication and coordination skills - Ability to multitask and prioritize effectively - Knowledge of Clinical Trial Application submission processes Please note that the above details are based on the provided job description.,

Role Overview: You will be part of the Markets Price and Credit Risk & Controls (PCRC) Execution team, focusing on Price Risk data quality issue management, governance, data analytics, and strategic data initiatives. Your role involves supporting the improvement and enhancement of risk management controls and processes across Markets businesses and CTI, with a specific focus on Price Risk Execution. You will collaborate closely with Global Markets Trading Businesses, In-Business Risk (IBR), Finance, and 2LoD to set standards, lead governance, and manage controls within Price Risk. Key Responsibilities: - Manage data quality (DQ) issue management process and support DQ governance through Price Risk data quality governance forums and sub-forums. - Engage in data quality issue triage, prioritizing business priorities, and providing proactive guidance to partners. - Implement internal Data Management controls by monitoring data quality reports, key indicators, and metrics to drive continuous improvement initiatives and reduce inherent risks. - Define and implement Data Quality reporting frameworks to resolve data quality exceptions. - Collaborate with business partners on findings and recommendations for improving practices. - Identify and implement changes in policies relevant to Markets, ensuring compliance and risk mitigation. - Analyze impacts of data quality issues on Customer Experience and Regulatory breaks. - Act as a Subject Matter Expert (SME) for senior stakeholders and team members. - Assess risks in business decisions, ensuring compliance with laws, rules, and regulations. Qualifications: - 10+ years of experience in Operational Risk Management, Audit, Compliance, or other control functions. - Strong analytical and problem-solving skills with attention to detail. - Proficiency in Tableau, PowerPoint, Word, Outlook, and Teams. - Effective organizational influencing and project management skills. - Ability to develop and implement strategy and process improvement initiatives. Additional Details (if present): The company offers development opportunities including building a global network, long-term career paths, competitive compensation package and benefits, and flexible work arrangements under a Hybrid model. (Note: Other sections such as Job Family Group, Job Family, Time Type, Most Relevant Skills, Other Relevant Skills have been omitted as they were not directly related to the job description),

As a highly skilled Senior Salesforce Business Analyst with expertise in Salesforce Service Cloud and Sales Cloud, your role will involve acting as the bridge between business needs and technology to drive scalable, high-quality Salesforce solutions. Your responsibilities will include: - Collaborating with stakeholders across Customer Service, QA, IT, and Operations to align platform capabilities with business goals - Conducting gap analyses, process mapping, and impact assessments for new features and integrations - Analysing and documenting business requirements related to case management, shipment tracking, and regulatory documentation across global pharma logistics operations - Translating business needs into user stories, acceptance criteria, functional specifications, process flows, and As-Is/To-Be documentation - Monitoring platform adoption by business users, business user feedback, and performance metrics to drive continuous improvement - Supporting release planning, change management, and training initiatives for Service Cloud users - Facilitating workshops, discovery sessions, and backlog refinement meetings to align priorities and guide solution design - Identifying and recommending process improvements for both project delivery and BAU operations Your qualifications should include: - 6-8 years of experience as a Salesforce Business Analyst, with a strong focus on Service Cloud - Proven success in gathering requirements and writing user stories - Deep understanding of Service Cloud features such as Case Lifecycle, Omni-Channel, Knowledge Base, Entitlements, and CTI integrations - Familiarity with pharma logistics workflows including cold chain, temperature-sensitive shipments, and regulatory documentation - Experience with Agile/Scrum methodologies and tools like Jira or Azure DevOps - Strong communication and documentation skills, with the ability to tailor updates for technical and non-technical audiences - Salesforce certifications preferred: Salesforce Certified Business Analyst, Service Cloud Consultant, Salesforce Administrator Other skills that would be beneficial for this role include: - Excellent stakeholder management, facilitation, and communication skills - Exposure to Sales Cloud, Experience Cloud, CPQ, or Industry Clouds - Experience with pharma logistics ecosystems and multilingual orgs - Familiarity with AppExchange tools for service automation, analytics, or agent productivity - Strong problem-solving mindset and the ability to mentor junior BAs If you meet these qualifications and are successful in your role, you can expect to see improvements in case resolution times, agent productivity, platform compliance with audit requirements, stakeholder satisfaction, and cross-functional alignment, as well as the velocity and quality of Service Cloud releases.,

As a highly skilled Salesforce Service Cloud Technical Lead, your main responsibility will be to design, develop, and implement scalable Salesforce Service Cloud solutions. You will lead a team of developers and administrators, collaborate with business stakeholders, and ensure technical excellence while aligning with enterprise architecture standards. Key Responsibilities: - Solution Design & Architecture - Lead the design and implementation of complex Service Cloud solutions, including Case Management, Omni-Channel, CTI integrations, and Knowledge Base. - Translate business requirements into scalable, maintainable, and high-performance technical solutions. - Ensure best practices for security, integration, and data management. - Technical Leadership - Guide and mentor Salesforce developers and admins on technical best practices. - Conduct code reviews, enforce coding standards, and ensure quality delivery. - Collaborate with architects and integration teams to align with enterprise systems. - Development & Integration - Hands-on development using Apex, Lightning Web Components (LWC), Visualforce, SOQL/SOSL, and REST/SOAP APIs. - Integrate Salesforce with external systems (ERP, telephony, etc.) using MuleSoft or similar tools. - Configure Service Cloud features such as Service Console, Macros, Entitlements, and SLAs. - Stakeholder Management - Work closely with business and functional teams to understand requirements. - Communicate technical designs and decisions to non-technical stakeholders. - Participate in Agile ceremonies and contribute to sprint planning. Required Skills & Qualifications: - Bachelors degree in Computer Science, Engineering, or related field. - Salesforce Certifications: - Required: Salesforce Service Cloud Consultant, Platform Developer I. - Preferred: Platform Developer II, Application/System Architect. - Strong expertise in Salesforce Service Cloud components and configuration. - Solid experience in Apex, LWC, Flows, Integration (REST/SOAP), and Data Modeling. - Knowledge of DevOps tools (Copado, Git, Jenkins) and CI/CD pipelines. - Excellent problem-solving, communication, and leadership skills. Good to Have: - Experience with Field Service, Experience Cloud, or Einstein AI. - Exposure to Salesforce Industries (Vlocity) or MuleSoft. - Familiarity with Agile/Scrum methodologies.,

Join us in bringing joy to customer experience at Five9, a leading provider of cloud contact center software, where we bring the power of cloud innovation to customers worldwide. Our team-first culture, rooted in our values, fosters an inclusive environment where employees can thrive and be their authentic selves. As a Workforce Optimization (WFO) Consultant in our Professional Services team at Acqueon Technologies in India, you will be responsible for consultative performance in all areas related to Five9's solutions provisioning, implementation, and deployment of technical and business solutions to clients. You will collaborate with global teammates primarily based in the United States. **Key Responsibilities:** - Deliver software at an Application Consultant/Trainer level for our WEM Vendor suite of products, focusing on Quality Monitoring and Workforce Management initially. Additional experience with Performance Management and Speech Analytics is a plus. - Communicate plans, progress, and updates effectively to internal staff and customer stakeholders. - Articulate the value of Five9's Professional Services through presentations, demonstrations, and discussions with customers and prospects. - Implement and troubleshoot Five9's WEM Vendor on-demand software solutions in various configurations and customer environments. - Understand client requirements and design; formulate Implementation Plans in collaboration with Implementation and Support Teams to meet customers" needs. - Mitigate project risks, proactively recognize challenges, manage changes, and provide contingency plans for customer success. - Enhance customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization. - Develop and deliver customer-facing materials outlining the features and benefits of the QM/QO and WFM related to the WEM Vendor Suite of products. **Key Requirements:** - Experience managing delivery, training, and implementation of Verint WEM solutions. - Strong knowledge of SaaS, Networking, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices. - 3-5 years of Verint WEM implementation experience, with a minimum of 3 years in Professional Services or as an application consultant for Workforce Management. - Willingness to travel up to 70%, including some international travel. - Excellent written and verbal communication skills. - BA/BS or equivalent experience. **Key Skills:** - Strong combination of Verint consulting experience, customer training skills, and customer communication skills. - Expertise in developing and maintaining positive relationships with clients. - Strong working knowledge of QM, Analytics, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, and Call Center practices. - Experience with WFO Vendor solutions. - Self-starter with excellent time management skills and the ability to handle multiple implementation and sales activities simultaneously. At Five9, we embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Join us in our mission to bring joy to customer experience.,

Role Overview: As a Service Delivery Architect at Tata Communications, you will be responsible for driving the integrated Design & Architecture of Network & Security by translating business requirements into technology solutions. Your role will involve leading the program service delivery from a technological standpoint, focusing on integrated design, solution, and delivery aspects of infrastructure and security. You will visualize the Implementation & Operation phase, create integrated and detailed Low-Level Designs for Network Security and Cloud Security Technologies, oversee the Implementation process, and ensure that the designed document addresses problems efficiently. Additionally, you will support the Project Manager in work planning, provide periodic updates to management, conduct post-deployments, demonstrate UAT test cases to the Customer, obtain Customer signoff for projects, and facilitate knowledge transfer to the assurance team. Key Responsibilities: - Perform as an Individual Contributor and lead the program service delivery in design, solution & delivery aspects of infrastructure and security. - Interact extensively with internal stakeholders across Solutions, Service Delivery, Engineering, Cyber Services Response Center, Product, and Captive teams. - Visualize the Implementation & Operation phase and create integrated and detailed Low-Level Designs for Network Security and Cloud Security Technologies. - Oversee the Implementation process to ensure efficient problem resolution. - Support the Project Manager in planning work and project plans. - Provide periodic updates to management. - Create post deployments and demonstrate UAT test cases to the Customer. - Obtain Customer signoff for projects and conduct Knowledge transfer to the assurance team. Qualifications Required: - Bachelor's degree in computer science or related IT field. - 12+ years of relevant work experience with a leading MSSP, OEM partner, and/or IT security experience in service delivery. - Professional certification in IT security and cloud technologies. - Ability to adapt and follow processes and guidelines. - Impeccable work ethic and a high degree of integrity. - Strong knowledge of the global business environment, business strategy, and intricacies of management reporting. - Strong analytical, quantitative & reporting skills. - Strong organizational and coordination skills, with the ability to build strong interpersonal relationships to contribute effectively to a highly collaborative and trust-based work environment. Additional Company Details: Tata Communications is redefining connectivity with innovation and intelligence. We are driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services, envisioning a New World of Communications.,

JOB Title: Manager/Deputy Unit Manager-Dialer Operations (GB03A/B) Review Criteria     Strong dialer manager profile    Mandatory (Experience 1):Must have 5+ years of core dialer operations experience with major dialer systems Genesys, Avaya, Aspect, Ameyo    Mandatory (Experience 2):Must have handled outbound volumes >150 agents    Mandatory (Experience 3): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.    Mandatory (Technical 4): Must understand routing/pacing optimization, retry logic, call attempts, ANI strategy, contact strategy, and compliance norms etc    Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently  Job Specific Criteria     Which dialing modes (Predictive, Preview, Progressive) your have experience with     Have you led daily dialer execution independently     What's the outbound agents volumes you have handled     We have an alternate Saturdays working. Are you comfortable to WFH on 1st and 4th Saturday Role & Responsibilities The Manager/Deputy Unit Manager Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration. Key Responsibilities- Dialer Strategy & Execution:     Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).    Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.    Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance. Performance Optimization & Analytics:     Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.    Implement dialing strategy enhancement attempt logic, retry cycles, skill routing, and call distribution. Compliance & Governance:     Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.    Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.    Maintain robust documentation of campaign changes, SOP updates, and version logs. Cross-Functional Coordination:     Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.    Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.    Partner with Quality and Policy teams to align operational execution with business rules.    Coordinate with MIS teams for data validation and report automation. Reporting & Governance:     Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.    Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.    Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.  Ideal Candidate Domain & Technical Expertise:     Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.    Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).    In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.    Working knowledge of CRM systems, CTI integrations, and lead management platforms. Analytical & Reporting Skills:     Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).    SQL proficiency preferred for data extraction, query building, and troubleshooting.    Ability to interpret large data sets and convert findings into actionable insights. Execution & Problem-Solving Skills:     Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.    High execution discipline with the ability to manage multiple campaigns simultaneously.    Strong decision-making capabilities under operational pressure. Communication & Stakeholder Management:     Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).    Strong documentation, reporting, and presentation skills.    Ability to translate analytical findings into business-friendly recommendations. Eligibility-     Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.    Must have completed minimum tenure requirements as defined by HR.    No active performance improvement plan or disciplinary action.  

As a Regulatory Cyber Security & Information Technology (CSITE) Key Risk Indicators (KRIs) & Risk Based Supervision (RBS) data reviewer at this organization, your main responsibility will be to review the design and execution of 337 data points for CSITE KRIs & RBS quarterly reporting to the regulator. These data points are primarily owned by Technology, CTI & CSI. Your role will involve coordinating with functional Subject Matter Experts (SMEs) to conduct reviews, validate reported data accuracy, present validation dashboards, and maintain organized evidence of validations. Key Responsibilities: - Coordinate with functional SMEs to conduct reviews, monitor data aggregation, and prepare validation plans. - Review SOPs for reporting data points, recommend enhancements, and ensure SOPs exist where missing. - Perform quarterly validation of reported data accuracy (337 data points) pre- and post-submission. - Review validation controls for submissions, recommend additional controls as needed. - Present validation dashboards highlighting errors, root causes, and corrective actions. - Provide management updates via dashboards on validations and identified issues. - Deliver walkthroughs of validations to regulators and auditors. - Maintain organized evidence of all validations in a centralized repository. Qualification Required: - Minimum 2 years of audit experience in IT & Cybersecurity. - Hands-on experience in IT & Cybersecurity. - Experience validating CSITE KRIs & RBS reporting. - Experience in audit/validation of regulatory submissions. - Knowledge of compliance rules, regulations, risks, and typologies. - Proficient in MS Office (Excel, Word, PowerPoint), strong verbal & written communication. - Bachelors Degree; Chartered Accountant preferred; ICWA acceptable. - CISA Certification; Project Management Professional preferred. (Note: Company details have been omitted as they were not provided in the Job Description),

As a QA Engineer at Carelon Global Solutions India, you will be responsible for enhancing, supporting, and managing the in-house testing process and driving the migration activity to the cloud. Your key responsibilities will include: - Performing End to End Testing of contact center workflows in both English and Spanish - Having software quality assurance/technical testing experience in Voice/Contact Center technologies like Genesys, IVR, CTI, Softphone, and Call Recording - Hands-on experience in testing Genesys call routing, CTI/custom softphone applications, and IVRs validation - Developing manual and automation test scripts with Cyara - Extensive experience in using Cyara features like Data Driven, Cruncher/Cruncher Lite, Tags, and running campaigns - Conducting Load Testing activities at regular intervals and generating reports - Designing and overseeing the development of test approaches, test strategies, test plans, and test results Qualifications required for this position include: - Bachelor's or master's degree in Information Technology, Computer Science, or related field - Experience in designing and developing process-based solutions or BPM (business process management) - Experience in working on various rules and features like Flows, Activities, User Interface, Flow Actions, Agents, SLA, Correspondence, Security, Reports, Listeners (File, MQ), Connectors, etc. Skills and competencies needed for this role are: - Fluency in Spanish and English, both written and spoken - 2-4 years of experience in software quality assurance/technical testing in Voice/Contact Center technologies - Hands-on experience in contact center Technology, testing Genesys call routing, CTI/custom softphone applications, and IVRs validation - Experience in developing manual and automation test scripts with Cyara - Hands-on experience in Cyara and using Data Driven, Cruncher/Cruncher Lite, Tags, and running campaigns - Ability to design and oversee the development of test approaches, test strategies, test plans, and test results At Carelon Global Solutions, we offer a world of limitless opportunities to our associates. Our environment fosters growth, well-being, purpose, and a sense of belonging. We provide extensive learning and development opportunities, an inspiring culture of innovation and creativity, comprehensive rewards and recognition, competitive health and medical insurance coverage, best-in-class amenities and workspaces, and policies designed with associates at the center. Carelon is an equal opportunity employer that celebrates diversity in the workforce and work styles. We empower our employees to deliver the best results for our customers. If you require reasonable accommodation such as an interpreter or a different interview format due to a disability, please request the Reasonable Accommodation Request Form. This is a full-time position at Carelon Global Solutions India.,

Role Overview: As a Genesys Support Specialist, your primary responsibility will be Day to Day Incident, Problem, and Change management. You will play a crucial role in tracking issue investigation and resolution while ensuring that proper change control processes are adhered to. Key Responsibilities: - Managing all aspects of Genesys license setup, maintenance, management, growth, and invoicing accuracy to maximize utilization. - Providing support for Genesys technical issues and escalations at all levels, both internally and in collaboration with the Genesys technical support team. - Creating and maintaining technical documentation to ensure continuity and clarity. - Performing regular health checks of the Genesys system and integrations. - Developing strategies and workflows based on various criteria such as Service Level, Database driven, Skill based, threshold, or Multi Site. - Creating, Managing, and Enhancing IVR Self-Service and Voice bot for Call Delivery via ACD. - Designing, building, and supporting outbound dialing and SMS campaigns. - Conducting knowledge transfer and providing guidance to team members and training to leaders for optimal utilization of the Genesys system. - Collaborating with Engineering and Product teams to continuously improve system and integrations for enhanced customer ease of use and expanded operational hours via self-service. - Working closely with key stakeholders on Genesys design required for new business opportunities and implementing Genesys setup and workflows for new clients. Qualifications Required: - 5+ years of experience in a contact center support environment, with recent expertise in utilizing the Genesys cloud CX platform. - Proficiency in Genesys CX platform management, including configuring IVR call flows, Routing, Workforce Management, Script creation, Voice mail setup, Wrap-up codes, Integrations, Queue Design, and Web Service/API integration. - Administration and Maintenance skills related to Agent Profiles, Skill and Group design, IVR call flows, self-service, scripts, and overall system configuration and support. - In-depth knowledge of Genesys Omnichannel & Digital Services (Email, Chat, SMS) and Genesys CTI Routing for multimedia, Voice, and Outbound experience, with a preference for multimedia expertise. - Experience in Configuring & Troubleshooting, as well as system upgrades. - Proficient in Genesys Administration, Reporting, and Analytics. - Experience in Genesys Integration with other systems and applications, such as CRM platforms, contact center tools, and databases.,

As a Salesforce Developer, you will be responsible for the following tasks: - Designing, developing, and implementing scalable solutions in Salesforce Service Cloud. - Developing custom components using Apex Classes, Triggers, Lightning Web Components (LWC), and Aura Components. - Configuring and customizing case management, Omni-Channel, CTI integration, and Knowledge base. - Collaborating with business analysts and stakeholders to translate requirements into technical solutions. - Integrating Salesforce with external systems using APIs, REST/SOAP, and middleware tools. Qualifications required for this role include: - 8+ years of hands-on experience as a Salesforce Developer. - Strong expertise in Salesforce Service Cloud, Apex, LWC, Aura Components, and Visualforce. - Good understanding of Salesforce data model, sharing rules, and security model. - Experience with API integrations and Salesforce Platform Events. - Familiarity with Salesforce Flows, Process Builder, and Omni-Channel configuration. - Experience working in Agile/Scrum environments. - Salesforce certifications (e.g., Platform Developer I/II, Service Cloud Consultant) are preferred.,

As a Senior Engineer, your role will involve preparing and reviewing FRP and RCC/Concrete cooling tower engineering drawings and documentation. You will be responsible for generating Bills of Materials (BOMs) for all materials with the required specifications. Additionally, you will need to finalize tower layout, elevation, structural frame, and component arrangement based on site data. It will be essential for you to utilize local and international codes (such as IS, ASCE, ASME, CTI) to validate or compute wind and seismic loads. Your tasks will also include foundation design and providing assistance to structural consultants. Your responsibilities will extend to developing columns, louvers, casing, fan decks, Davit system, stairways, ladders, etc. You will be expected to engineer and select fillers, drift eliminators, nozzles, and water distribution headers/piping for the hydraulic and mechanical systems. Optimizing manufacturing, site construction, and thermal performance will be a crucial part of your role. Furthermore, you will need to create and test auxiliary systems such as dosing tanks, pumps, controls for chemicals, side-stream, backwash, and flow, temperature, conductivity sensors. Your expertise in cooling tower engineering should encompass auxiliary systems, project management, and documentation. You will be required to verify GA, water basin, fabrication, BOM, technical datasheets, PID, and system diagrams. Collaboration with procurement, fabrication, civil/structural consultants, and project execution teams will be essential. It will also be your responsibility to technically verify material purchase intent and explain technical details and as-built drawings to site engineers during installation and commissioning. In this role, you must adhere to client needs, codes, and technological best practices while verifying all design outputs meticulously. Your attention to detail and ability to follow industry standards will be critical to the success of projects.,

As a Senior Regulatory Administrator (SRA) at our company, you will play a crucial role in providing essential administration and operational support to the Regulatory Affairs department. Your responsibilities will focus on overseeing the efficient management and maintenance of regulatory documents within the regulatory systems to ensure accuracy, compliance, and timely submissions to regulatory bodies such as the FDA, EMA, and other international authorities. Key Responsibilities: - Upload, organize, and maintain regulatory documents within applicable regulatory authority submissions portals (e.g. CTIS, FDA eGateway, CESP). - Coordinate the redaction of confidential and proprietary information in regulatory documents, ensuring compliance with global standards. - Liaise with external vendors for document redaction services and track the progress of redaction processes. - Assist in preparing, formatting, and checking completeness of documents for regulatory submissions. - Support the creation of regulatory submission packages and provide publishing and technical support for submission documents. - Assist in auditing and reviewing regulatory submissions for accuracy, completeness, and adherence to submission standards. - Maintain tracking logs for submission timelines, regulatory approvals, and document status. - Mentor, train, and supervise junior Regulatory Administrators. - Resolve complex issues related to submission document upload, publishing, and system functionality. - Contribute to planning and process improvement to enhance regulatory operations. - Collaborate with cross-functional teams and participate in department meetings to stay informed of regulatory updates. Qualifications: Minimum Required: - Bachelor's degree or equivalent experience. - Computer literacy (MS Office/Office 365). - Fluent in English, both written and verbal. - 3 years in document management. Preferred: - Previous experience in clinical research, regulatory affairs, or related field. - Advanced knowledge of CTIS system and experience with eCTD. - Understanding of global regulatory requirements and guidelines. - Experience with document management systems and electronic submission formats. Additional Company Details: Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers, and a formal interview process. As a Senior Regulatory Administrator (SRA) at our company, you will play a crucial role in providing essential administration and operational support to the Regulatory Affairs department. Your responsibilities will focus on overseeing the efficient management and maintenance of regulatory documents within the regulatory systems to ensure accuracy, compliance, and timely submissions to regulatory bodies such as the FDA, EMA, and other international authorities. Key Responsibilities: - Upload, organize, and maintain regulatory documents within applicable regulatory authority submissions portals (e.g. CTIS, FDA eGateway, CESP). - Coordinate the redaction of confidential and proprietary information in regulatory documents, ensuring compliance with global standards. - Liaise with external vendors for document redaction services and track the progress of redaction processes. - Assist in preparing, formatting, and checking completeness of documents for regulatory submissions. - Support the creation of regulatory submission packages and provide publishing and technical support for submission documents. - Assist in auditing and reviewing regulatory submissions for accuracy, completeness, and adherence to submission standards. - Maintain tracking logs for submission timelines, regulatory approvals, and document status. - Mentor, train, and supervise junior Regulatory Administrators. - Resolve complex issues related to submission document upload, publishing, and system functionality. - Contribute to planning and process improvement to enhance regulatory operations. - Collaborate with cross-functional teams and participate in department meetings to stay informed of regulatory updates. Qualifications: Minimum Required: - Bachelor's degree or equivalent experience. - Computer literacy (MS Office/Office 365). - Fluent in English, both written and verbal. - 3 years in document management. Preferred: - Previous experience in clinical research, regulatory affairs, or related field. - Advanced knowledge of CTIS system and experience with eCTD. - Understanding of global regulatory requirements and guidelines. - Experience with document management systems and electronic submission formats. Additional Company Details: Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice. Please note that our or