10 Gainsight Jobs in Noida

As a Customer Success Manager at AlgoSec, your role involves being a strategic and technical advisor to help enterprise customers adopt, optimize, and expand their use of AlgoSec's solutions. You will be responsible for driving customer adoption, monitoring adoption health, supporting renewals, identifying expansion opportunities, and being a trusted advisor to build strong relationships with key stakeholders. Additionally, you will lead customer engagements, document value, and advocate internally to represent the customers' voice across the organization. **Responsibilities:** - Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization. - Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans. - Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts. - Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential. - Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights. - Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints. - Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base. - Advocate Internally: Represent the customers' voice and ensure their needs are championed across the organization. **Requirements:** - 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration. - Proven experience managing strategic and enterprise-level customers with measurable success. - Strong understanding of network security, governance, audit, risk, and compliance practices. - Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits). - Excellent consulting, project management, and data-driven decision-making skills. - Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST). - Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN). - Resilient and adaptable in dynamic, fast-paced environments. - Executive presence and ability to manage high-stakes conversations and escalations. - Willingness to travel up to 50% of the time AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse, and inclusive company culture. As a Customer Success Manager at AlgoSec, your role involves being a strategic and technical advisor to help enterprise customers adopt, optimize, and expand their use of AlgoSec's solutions. You will be responsible for driving customer adoption, monitoring adoption health, supporting renewals, identifying expansion opportunities, and being a trusted advisor to build strong relationships with key stakeholders. Additionally, you will lead customer engagements, document value, and advocate internally to represent the customers' voice across the organization. **Responsibilities:** - Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization. - Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans. - Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts. - Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential. - Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights. - Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints. - Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base. - Advocate Internally: Represent the customers' voice and ensure their needs are championed across the organization. **Requirements:** - 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration. - Proven experience managing strategic and enterprise-level customers with measurable success. - Strong understanding of network security, governance, audit, risk, and compliance practices. - Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits). - Excellent consulting, project management, and data-driven decision-making skills. - Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST). - Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN). - Resilient and adaptable in dynamic, fast-paced environments. - Executive presence and ab

As a Sales Performance Management (SPM) Specialist/Product Owner with 8-14 years of experience, your role at this company involves leading the design and delivery of SPM solutions. You will collaborate with Sales Ops, HR, and Finance to optimize quota planning, territory design, and incentive compensation strategies. Your hands-on expertise in Anaplan or equivalent SPM tools is preferred. **Key Responsibilities:** - Lead SPM design across quota, territory, and incentive models - Collaborate with stakeholders to gather requirements and translate them into functional solutions - Drive tool configuration and implementation using Anaplan, Salesforce, or similar tools - Maintain and groom product backlog; define clear user stories and acceptance criteria - Ensure solutions are scalable, auditable, and aligned with business objectives - Present demos and recommendations to stakeholders; support adoption and change management **Must-Have Skills:** - 8-14 years of experience in Sales Performance Management (SPM) - Strong background in quota setting, territory alignment, and compensation design - Experience with SPM tools such as Anaplan, Xactly, Varicent, Salesforce, HubSpot, Clari, Gong, ZoomInfo, 6sense, Gainsight, Demandbase - Strong business analysis and stakeholder management skills - Experience integrating with CRM and HR systems like Salesforce and Workday **Nice to Have:** - Product Owner or Business Analyst experience in Agile delivery - Exposure to SaaS-based environments - Understanding of compliance requirements in incentive programs In addition to the role-specific requirements, GlobalLogic offers a culture of caring where people come first, continuous learning and development opportunities, interesting and impactful work, balance and flexibility in work arrangements, and a high-trust organization known for integrity and ethics. About GlobalLogic: GlobalLogic, a Hitachi Group Company, is a digital engineering partner to leading companies worldwide. Since 2000, they have been driving the digital revolution by creating innovative digital products and experiences. Joining GlobalLogic means being part of a team that collaborates with clients to transform businesses and redefine industries through intelligent products, platforms, and services.,

At Appsoft Solutions, client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software. Apply today and help us build meaningful, long-lasting relationships that move our business forward. Objectives of this role Serve as the main point of contact in all matters related to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships  Maintain accurate client records, keeping track of any contract updates and renewals Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients Responsibilities Handle inquiries and requests from customers and address their needs Stay on top of accounts, making sure they receive services that are within their budget and meet their needs Meet regularly with other team members to discuss progress and find new ways to improve business Generate progress reports for clients and senior leaders within the organization Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly Required skills and qualifications Internship or professional experience in a sales or customer service role Ability to multitask and juggle several responsibilities simultaneously Strong written and verbal communication skills  Excellent organizational skills and attention to detail Preferred skills and qualifications Proven track record of meeting or exceeding quotas and receiving positive customer feedback Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce Professional certification (ex: from Strategic Account Management Association)

As the Customer Experience Head for one of Weekday's clients located in Gurugram, NCR, you will play a crucial role in shaping and enhancing the customer experience journey. With a salary range of Rs 30-70 LPA and a minimum of 5 years of experience, we are looking for a highly motivated and customer-centric professional to lead our customer-facing teams. Key Responsibilities: - Develop and execute a comprehensive customer experience strategy aligned with business goals. Continuously monitor customer satisfaction, analyze feedback, and implement initiatives to improve user experience. - Oversee technical and application support functions to ensure timely and effective resolutions for customers. Provide guidance for escalated issues and drive root cause analysis for permanent fixes. - Drive customer engagement, adoption, and retention strategies tailored to SaaS products. Establish processes supporting onboarding, training, product utilization, and ongoing success. - Lead the design and implementation of customer service policies, standards, and best practices. Foster a customer-first culture focused on responsiveness, empathy, and problem-solving. - Build, mentor, and manage high-performing teams across technical support, application support, and customer service. Empower teams with tools, knowledge, and training for exceptional service delivery. - Identify opportunities to streamline customer support operations through automation, AI-driven tools, knowledge bases, and ticketing systems. Aim for continuous improvement while ensuring high customer satisfaction. - Leverage analytics and KPIs to measure customer experience performance, identify trends, and make data-informed decisions. Regularly report insights to leadership with actionable recommendations. - Collaborate with product, engineering, and sales teams to incorporate customer feedback into product development and service enhancements. Serve as the voice of the customer within the organization. Qualifications: - 5-15 years of progressive experience in technical support, application support, SaaS, and customer service, with at least 3-5 years in a leadership role. - Strong understanding of SaaS ecosystems, support workflows, and customer success methodologies. - Proven ability to manage complex support environments, including incident management, escalation handling, and root cause analysis. - Excellent leadership skills to inspire, coach, and grow diverse teams. - Proficiency in support tools, CRM platforms, and customer success software (e.g., Zendesk, Freshdesk, Salesforce, Gainsight). - Strong communication, stakeholder management, and conflict resolution skills. - Analytical mindset with the ability to interpret customer data and translate insights into strategies. - Customer-first attitude with a passion for delivering outstanding experiences.,

As the leader of the global customer success function at SimplifyVMS, your role is pivotal in ensuring long-term customer satisfaction, managing strategic relationships, driving growth through expansion and renewals, and providing an exceptional customer experience across enterprise accounts worldwide. Your strategic thinking, operational expertise, and dedication to helping customers achieve maximum value from the platform will be crucial in this role. **Key Responsibilities:** - **Global Customer Relationship Management:** - Own and manage executive-level relationships with strategic global customers across regions. - Act as a trusted advisor to clients by aligning SimplifyVMS capabilities with their business objectives. - Conduct regular business reviews (QBRs) and performance assessments to foster continuous improvement. - **Customer Growth & Retention:** - Proactively drive adoption, engagement, and platform utilization through effective planning and enablement. - Identify opportunities for expansion and collaborate with the sales team on upsell/cross-sell strategies. - Lead the renewal strategy and address churn risks by early identification and implementing remediation plans. - **Customer Experience Excellence:** - Advocate for a world-class experience throughout the customer journey from onboarding to maturity. - Work closely with Product, Support, and Implementation teams to ensure smooth onboarding and issue resolution, including owning and managing the support ticket system. - Continuously gather and share client feedback to influence the product roadmap and drive innovation. - **Data-Driven Success Management:** - Define and monitor customer success KPIs, NPS, CSAT, adoption metrics, and churn indicators. - Develop and implement playbooks, success plans, and escalation protocols. - **Team Leadership & Collaboration:** - Establish and mentor a high-performing customer success team comprising customer success managers and analysts. - Cultivate a culture of accountability, empathy, and results across all customer touchpoints. - Collaborate cross-functionally with Sales, Product, Marketing, and Delivery teams to align strategies. **Qualification Required:** - 12-15+ years of experience in customer success, account management, or program management, preferably in enterprise B2B SaaS, workforce solutions, or VMS/MSP environments. - Demonstrated success in managing and expanding large global enterprise accounts. - In-depth knowledge of contingent workforce management and vendor management best practices. - Exceptional communication skills, stakeholder management capabilities, and executive presence. - Strong analytical and problem-solving abilities, utilizing data to drive informed decisions. - Familiarity with Customer Success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce, HubSpot). - Ability to thrive in a fast-paced, customer-centric, and technology-driven setting.,

As a Customer Success Associate at AlgoSec, you will play a crucial role in delivering value to customers through our Scaled Program. Your responsibilities will include: - Managing a large volume of customers in the scaled segment by driving engagement through a one-to-many approach. - Segmenting customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies. - Coordinating and executing digital-first programs such as emails, webinars, playbooks, office hours, and communities to accelerate time-to-value and improve adoption. - Monitoring customer health and defining critical triggers to identify accounts requiring intervention. - Partnering with internal teams like CSMs, Support, Product, Marketing, and Sales to route customers to the right resources and ensure timely follow-up. - Tracking and reporting on the effectiveness of scaled engagement through metrics like open rates, webinar attendance, adoption trends, and retention metrics. - Contributing to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach. Qualifications required for this role: - 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment. - Networking or security background. - Strong written and verbal communication skills. - Excellent English proficiency. - Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously. - Customer-focused with a proactive and collaborative approach. - Comfortable working independently in a fast-paced, global environment, including flexibility to cover US time zone. If you have experience with Salesforce, Gainsight, or other Customer Success Platforms, or if you have experience running campaigns, webinars, or other digital engagement initiatives, it will be considered an advantage. As a Customer Success Associate at AlgoSec, you will play a crucial role in delivering value to customers through our Scaled Program. Your responsibilities will include: - Managing a large volume of customers in the scaled segment by driving engagement through a one-to-many approach. - Segmenting customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies. - Coordinating and executing digital-first programs such as emails, webinars, playbooks, office hours, and communities to accelerate time-to-value and improve adoption. - Monitoring customer health and defining critical triggers to identify accounts requiring intervention. - Partnering with internal teams like CSMs, Support, Product, Marketing, and Sales to route customers to the right resources and ensure timely follow-up. - Tracking and reporting on the effectiveness of scaled engagement through metrics like open rates, webinar attendance, adoption trends, and retention metrics. - Contributing to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach. Qualifications required for this role: - 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment. - Networking or security background. - Strong written and verbal communication skills. - Excellent English proficiency. - Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously. - Customer-focused with a proactive and collaborative approach. - Comfortable working independently in a fast-paced, global environment, including flexibility to cover US time zone. If you have experience with Salesforce, Gainsight, or other Customer Success Platforms, or if you have experience running campaigns, webinars, or other digital engagement initiatives, it will be considered an advantage.

Role Overview: As a Customer Success Analyst, you will be part of the customer success team to help create a knowledge base, FAQs, maintain the customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure customers derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. Your key role will involve onboarding, support, customer education, and renewal strategies. Key Responsibilities: - Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices. - Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction. - Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content. - Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders). - Monitor key customer health metrics and take action on churn risks or upsell opportunities. - Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience. - Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. Qualifications Required: - Bachelors degree in business, Communications, Marketing, or related field. - 4+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company. - Demonstrated experience setting up and managing customer-facing knowledge bases and educational content. - Proven ability to craft engaging and strategic customer success emails and campaigns. - Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement. - Experience with HubSpot CRM or similar tools is highly preferred. - Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus. (Note: The job requires working in the US Pacific Standard Time zone.) Role Overview: As a Customer Success Analyst, you will be part of the customer success team to help create a knowledge base, FAQs, maintain the customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure customers derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. Your key role will involve onboarding, support, customer education, and renewal strategies. Key Responsibilities: - Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices. - Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction. - Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content. - Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders). - Monitor key customer health metrics and take action on churn risks or upsell opportunities. - Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience. - Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. Qualifications Required: - Bachelors degree in business, Communications, Marketing, or related field. - 4+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company. - Demonstrated experience setting up and managing customer-facing knowledge bases and educational content. - Proven ability to craft engaging and strategic customer success emails and campaigns. - Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement. - Experience with HubSpot CRM or similar tools is highly preferred. - Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus. (Note: The job requires working in the US Pacific Standard Time zone.)

As a Business Systems Analyst at UKG, you will play a crucial role in supporting the Gainsight platform and contributing to customer success management processes. Here's a breakdown of your key responsibilities and qualifications required for this role: **Role Overview:** At UKG, the work you do matters as it impacts millions of workers who rely on our workforce operating platform for various needs like getting paid, career growth, and shaping the future of industries. The IT organization is currently looking for a Business Systems Analyst with expertise in Gainsight to join the dedicated GTM Systems & Engineering Team. **Key Responsibilities:** - Support existing Gainsight solutions and related applications by working on production support, troubleshooting issues, and implementing small to medium enhancements. - Contribute to large strategic projects and new solutions in the customer success management space. - Build and maintain relationships with corporate and regional stakeholders, analyzing business requirements, processes, functional requirements, and system capabilities. - Collect and document business, functional, and user requirements through various approaches like leading workshops, writing use cases, and stakeholder analysis. - Design and implement Gainsight-based solutions to meet business requirements while adhering to best practices and maximizing out-of-the-box solutions. - Collaborate with other Business Systems Analysts, Application Solution Consultants, Technical leads, Salesforce developers, and integration developers on cross-functional requests and solutions. - Support Project Managers in planning, executing, and managing project deliverables and risks. - Work closely with QA analysts and perform various types of testing when needed. **Qualification Required:** - Minimum of 3 years of experience in business systems analysis. - 4+ years of global Customer Success experience, including understanding processes like risk management, customer journeys & communications, success plan management & configuration, and more. - 4+ years of Gainsight experience with Gainsight certification required. - Strong understanding of Gainsight capabilities, best practices, and limitations with excellent organizational and analytical skills. - Excellent written and verbal communication skills. - Ability to manage changing priorities, address issues promptly, and collaborate effectively with stakeholders. - Familiarity with applications like Salesforce, Eloqua, Dun & Bradstreet, Qualtrics is a plus. - Experience with ServiceNow or a similar ITSM tool is also beneficial. In addition to the job responsibilities and qualifications, UKG is a Workforce Operating Platform that values workforce understanding, diversity, and inclusion. The company is committed to promoting these values in the workplace and during the recruitment process. For individuals with disabilities requiring additional assistance during the application and interview process, please reach out to UKGCareers@ukg.com for support.,

As a Customer Success Associate at AlgoSec, your role will involve managing a large volume of customers in the scaled segment by driving engagement through a one-to-many approach. You will segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies. Your responsibilities will include coordinating and executing digital-first programs such as emails, webinars, playbooks, office hours, and communities to accelerate time-to-value and improve adoption. Monitoring customer health and defining critical triggers to identify accounts requiring intervention will be crucial, along with partnering with internal teams to ensure timely follow-up and track the effectiveness of scaled engagement. Key Responsibilities: - Manage a large volume of customers in the scaled segment, driving engagement through a one-to-many approach. - Segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies. - Coordinate and execute digital-first programs to accelerate time-to-value and improve adoption. - Monitor customer health and define critical triggers to identify accounts requiring intervention. - Partner with internal teams to route customers to the right resources and ensure timely follow-up. - Track and report on the effectiveness of scaled engagement. - Contribute to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach. Qualifications Required: - 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment. - Networking or security background. - Strong written and verbal communication skills. - Excellent English proficiency. - Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously. - Customer-focused with a proactive and collaborative approach. - Comfortable working independently in a fast-paced, global environment, including flexibility to cover US time zone. In addition to the outlined responsibilities and qualifications, you may have an advantage if you have experience with Salesforce, Gainsight, or other Customer Success Platforms, as well as experience running campaigns, webinars, or other digital engagement initiatives.,

Role Overview: As a Customer Success Analyst, you will be a crucial part of the customer success team, focused on creating knowledge base, FAQs, maintaining customer relationship system, and ensuring successful onboarding of new customers post-sale. Your primary mission is to help customers derive maximum value from the product, achieve desired outcomes, and provide them with a seamless and positive experience. Your responsibilities will encompass onboarding, support, customer education, and renewal strategies. Key Responsibilities: - Act as a trusted advisor to customers, assisting them with onboarding, product adoption, and usage best practices. - Proactively manage customer relationships, strategize for engagement, retention, and satisfaction. - Develop and maintain a scalable knowledge base comprising FAQs, help guides, and tutorial content. - Design and implement customer success email campaigns such as onboarding series, product updates, and renewal reminders. - Monitor key customer health metrics, taking necessary actions on churn risks and upsell opportunities. - Collaborate with Sales, Product, and Support teams to provide feedback and enhance the overall customer experience. - Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. Qualifications Required: - Bachelor's degree in business, Communications, Marketing, or a related field. - Minimum 4 years of experience in Customer Success, Account Management, or Customer Support within a SaaS company. - Demonstrated experience in setting up and managing customer-facing knowledge bases and educational content. - Proven ability to create engaging and strategic customer success emails and campaigns. - Strong verbal and written communication skills with a proactive and empathetic approach to customer engagement. - Preference for experience with HubSpot CRM or similar tools. - Knowledge of customer success platforms like Intercom, Zendesk, Gainsight, or similar is advantageous. (Note: No additional details about the company were provided in the job description) Role Overview: As a Customer Success Analyst, you will be a crucial part of the customer success team, focused on creating knowledge base, FAQs, maintaining customer relationship system, and ensuring successful onboarding of new customers post-sale. Your primary mission is to help customers derive maximum value from the product, achieve desired outcomes, and provide them with a seamless and positive experience. Your responsibilities will encompass onboarding, support, customer education, and renewal strategies. Key Responsibilities: - Act as a trusted advisor to customers, assisting them with onboarding, product adoption, and usage best practices. - Proactively manage customer relationships, strategize for engagement, retention, and satisfaction. - Develop and maintain a scalable knowledge base comprising FAQs, help guides, and tutorial content. - Design and implement customer success email campaigns such as onboarding series, product updates, and renewal reminders. - Monitor key customer health metrics, taking necessary actions on churn risks and upsell opportunities. - Collaborate with Sales, Product, and Support teams to provide feedback and enhance the overall customer experience. - Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms. Qualifications Required: - Bachelor's degree in business, Communications, Marketing, or a related field. - Minimum 4 years of experience in Customer Success, Account Management, or Customer Support within a SaaS company. - Demonstrated experience in setting up and managing customer-facing knowledge bases and educational content. - Proven ability to create engaging and strategic customer success emails and campaigns. - Strong verbal and written communication skills with a proactive and empathetic approach to customer engagement. - Preference for experience with HubSpot CRM or similar tools. - Knowledge of customer success platforms like Intercom, Zendesk, Gainsight, or similar is advantageous. (Note: No additional details about the company were provided in the job description)