5 Desk Executive Jobs nearby Tirupati

Guest Relations Officer, you will be responsible to manage our Front Desk Department and deliver amazing customer service to our clients. You should communicate effectively with our clients and enhance their overall stay at our hotel.  You should be patient as you will act as a point of contact between our clients and staff. You should be able to stay calm when resolving difficult circumstances. You have to make sure the clients are satisfied with our services.  Your main objective will be to ensure an extraordinary guest experience so that our clients enjoy their stay at our hotel. You should have a pleasing personality and should be an excellent conversation starter. If you have the required experience for this role, you can send in your applications to us. Responsibilities Welcome guests to our hotel with a pleasing smile. Review arrival lists and records. Receive and take care of special guests.  Answer the inquiries of clients on a timely basis. Assist the other staff members in preparing welcome folders for the guests. Give the required information about different areas of our hotel to the guests. Promote the services provided by our hotel. Foresee the needs of clients and ensure clients are satisfied with our service while residing at our hotel. Build a long term association with the clients. Help clients with various tasks like arranging transport, providing supplies, etc. Address grievances issues and inform Guest Relations Manager as and when required. Record all necessary data and information in the designated registers everyday.  Comply with health and safety standards (OSHS).

As a Management Team Member at Courtyard By Marriott Tirupati, your role involves assisting in successfully executing all operations in the hotel Operations departments, such as Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Your primary goal is to manage staff effectively, improve guest and employee satisfaction, and maximize the financial performance of the department. You will be responsible for ensuring that standards and procedures are followed while leading a specific team to meet or exceed property goals. **Key Responsibilities:** - Translate goals to the team related to guest tracking and productivity - Create a motivating and empowering environment emphasizing teamwork and continuous improvement - Understand employee and guest satisfaction results to develop improvement plans - Ensure the team is capable of meeting expectations - Lead by example with self-confidence, energy, and enthusiasm - Assist employees in exceeding guests" ever-changing needs and expectations **Qualifications Required:** - High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related area - OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of experience in guest services, front desk, housekeeping, or related area **Additional Information:** At Courtyard By Marriott, a commitment to being an equal opportunity employer is upheld, valuing and celebrating the unique backgrounds of all associates. The company actively fosters an inclusive environment where diversity is recognized as a strength. Non-discrimination is practiced on all protected bases, including disability, veteran status, or other applicable laws. Courtyard is dedicated to better serving the needs of travelers everywhere, exemplified by being the first hotel designed specifically for business travelers. The Courtyard experience empowers guests for any trip purpose, and the company is seeking passionate achievers who prioritize providing exceptional guest experiences, working within an ambitious team, and striving for continuous improvement while enjoying the process. Joining Courtyard means becoming part of the Marriott International brand portfolio, where you can contribute your best work, find your purpose, be part of a global team, and grow into the best version of yourself.,

**Job Description:** As a part of the hotel Operations team at Marriott International, your role involves assisting in successfully executing all operations in various departments such as Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Your primary goal will be to manage the staff, improve guest and employee satisfaction, and maximize the financial performance of the department. You will be responsible for ensuring that standards and procedures are followed while leading a specific team to meet or exceed property goals. **Key Responsibilities:** - Translate goals to the team related to guest tracking and productivity - Create a motivating environment emphasizing teamwork, continuous improvement, and exceptional service - Analyze employee and guest satisfaction results to develop improvement plans - Ensure the team is equipped to meet expectations - Lead by example and assist employees in exceeding guest expectations - Implement property-specific second effort and recovery plan - Publish guest satisfaction results promptly and address guest concerns proactively - Handle employee concerns professionally and communicate goals and results effectively - Meet with staff semiannually for individual discussions - Assist the team in scheduling to meet guest and occupancy goals - Provide excellent customer service and promptly address guest concerns - Review financial statements and performance data to measure productivity and identify areas for improvement - Conduct interviews, participate in hiring decisions, and ensure thorough orientation for new team members **Qualifications Required:** - High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related area OR - 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 2 years of relevant experience At Marriott International, we are committed to providing equal opportunities to all individuals and creating an inclusive environment where the diverse backgrounds of our associates are valued and celebrated. We uphold a non-discriminatory policy based on any protected basis, including disability, veteran status, or other applicable law.,

As an Assistant Front Office Manager at our company, you will be responsible for assisting the Front Office Manager in overseeing front office functions and supervising staff on a daily basis. Your role will involve managing Bell/Door Staff, Switchboard operations, and Guest Services/Front Desk to ensure an efficient check-in and check-out process, ultimately maximizing guest and employee satisfaction while enhancing the department's financial performance. Your key responsibilities will include: - Managing day-to-day operations to meet customer expectations and maintain high standards - Developing specific goals and plans to prioritize work tasks - Handling complaints, disputes, and conflicts effectively - Supervising staffing levels to meet operational needs and financial objectives - Ensuring regular communication with employees to align with business objectives and recognize performance - Leading and encouraging the Front Desk team through effective communication and interpersonal skills - Serving as a role model to inspire appropriate behaviors among team members - Providing exceptional customer service by exceeding guest expectations and resolving issues promptly - Implementing customer recognition programs and ensuring adherence to credit policies - Training staff on selling procedures to maximize revenue and maintain property occupancy - Supporting human resource activities such as coaching, mentoring, and addressing employee concerns - Performing Front Desk duties when necessary and participating in departmental meetings to communicate goals effectively At our company, we are committed to creating an inclusive and diverse workplace where all associates" unique backgrounds are valued. We uphold non-discrimination policies based on any protected basis, ensuring equal opportunities for all. Join us in celebrating the rich blend of culture, talent, and experiences that make our team strong and successful.,

As the Housekeeping Manager at Marriott International, your main responsibility will be to oversee the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry. You will lead and collaborate with employees to ensure that guestrooms, public spaces, and employee areas are clean and well-maintained. Conducting inspections, holding employees accountable for corrective action, and assisting in maintaining guest and employee satisfaction within the operating budget will be crucial aspects of your role. **Key Responsibilities:** - Verify guest room status is communicated to the Front Desk promptly - Inspect guestrooms daily and assign work tasks accordingly - Manage inventory to ensure an adequate supply of cleaning materials - Implement and supervise an effective inspection program for guestrooms and public spaces - Ensure all employees have necessary supplies, equipment, and uniforms - Supervise daily Housekeeping shift operations to uphold policies and standards - Conduct training for new room attendants and provide necessary follow-up training - Establish collaborative relationships with employees and maintain open communication - Schedule employees according to business needs and track attendance - Administer property policies fairly, complete disciplinary procedures, and support the Peer Review Process - Observe employees' service behaviors, provide feedback, and recognize employee contributions **Qualifications Required:** - High school diploma or GED with 2 years of experience in housekeeping or related field - OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required At Marriott International, we are committed to creating an inclusive and equal opportunity work environment where the diverse backgrounds and talents of our associates are valued and celebrated. We do not discriminate on any protected basis and actively promote a culture of non-discrimination and respect for all individuals. As the Housekeeping Manager at Marriott International, your main responsibility will be to oversee the daily shift operations of Housekeeping, Recreation/Health Club, and Laundry. You will lead and collaborate with employees to ensure that guestrooms, public spaces, and employee areas are clean and well-maintained. Conducting inspections, holding employees accountable for corrective action, and assisting in maintaining guest and employee satisfaction within the operating budget will be crucial aspects of your role. **Key Responsibilities:** - Verify guest room status is communicated to the Front Desk promptly - Inspect guestrooms daily and assign work tasks accordingly - Manage inventory to ensure an adequate supply of cleaning materials - Implement and supervise an effective inspection program for guestrooms and public spaces - Ensure all employees have necessary supplies, equipment, and uniforms - Supervise daily Housekeeping shift operations to uphold policies and standards - Conduct training for new room attendants and provide necessary follow-up training - Establish collaborative relationships with employees and maintain open communication - Schedule employees according to business needs and track attendance - Administer property policies fairly, complete disciplinary procedures, and support the Peer Review Process - Observe employees' service behaviors, provide feedback, and recognize employee contributions **Qualifications Required:** - High school diploma or GED with 2 years of experience in housekeeping or related field - OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required At Marriott International, we are committed to creating an inclusive and equal opportunity work environment where the diverse backgrounds and talents of our associates are valued and celebrated. We do not discriminate on any protected basis and actively promote a culture of non-discrimination and respect for all individuals.

Front Office Executive Seeking professional and well-presented Front Office Executives to manage guest relations and front desk operations. Responsibilities: Welcome guests and handle check-in/check-out processes. Manage bookings, calls, and guest queries efficiently. Coordinate with housekeeping and other departments. Maintain a professional and pleasant demeanor at all times. Requirements: Diploma in Hotel Management, Tourism, or Aviation is a must. Good communication and interpersonal skills. Presentable and confident personality. Prior hotel or airport experience will be an added advantage.

We are looking for Sales Support/Deal Desk specialist Experience: Minimum 2 years Required Skills: Experience in Order Management, Quote to Cash (Q2C), and Order to Cash (O2C) Location: Hyderabad Shift: Fixed Night Shift (5:30 PM - 3:30 AM) Salary: Upto 5.5 LPA Interested candidates, kindly email ur CV to asha.izeemanpower@gmail.com or call/whatsapp on this number 8951638460 - Asha

Edify School Kadapa, Andhra Pradesh is hiring Front Office Executive, preferably Female candidates might be fresher or experienced in similar role. We are Looking for a Front Office Executive Answer, screen, and direct phone calls and emails promptly. Schedule appointments, meetings, and conference room bookings. Coordinate with other departments and provide support as needed. Maintain office supplies inventory and place orders when necessary. Excellent communication skills, both written and verbal. Proven experience as a receptionist, front office representative, or similar role.

Hiring Now Deal Desk / Sales Operations Professionals Location: Hyderabad (Mandatory Work From Office) Shift: Night Shift Experience: Minimum 2 years of professional experience Preferred Domain: Deal Desk / Sales Operations / Pricing / Quote-to-Cash Communication: Excellent written and verbal communication skills Join a fast-paced, collaborative environment and be part of a global team driving business excellence!  Interested candidates can share their CVs on WhatsApp or call Noor on 8951992036

Edify School Vanasthalipuram, Hyderabad is hiring Front Office Executive, preferably Female candidates might be fresher or experienced in similar role. We are Looking for a Front Office Executive Answer, screen, and direct phone calls and emails promptly. Schedule appointments, meetings, and conference room bookings. Coordinate with other departments and provide support as needed. Maintain office supplies inventory and place orders when necessary. Excellent communication skills, both written and verbal. Proven experience as a receptionist, front office representative, or similar role. Immediate Hiring./.

As a Front Office Executive at Edify School, Kadapa, you will be responsible for overseeing front-desk functions and creating a warm and welcoming atmosphere for students, parents, and visitors. Key Responsibilities: - Welcome and support guests with politeness and professionalism. - Handle, filter, and channel incoming calls and emails promptly and effectively. - Arrange and oversee appointments, meetings, and conference room bookings. - Coordinate with various departments to ensure smooth and efficient administrative workflows. - Monitor office supply levels and initiate purchase requests when needed. - Keep the reception area clean, orderly, and visually appealing at all times. Requirements: - 13 years of experience as a front office executive, receptionist, or comparable administrative position. - Strong spoken and written communication skills. - Excellent planning, multitasking, and time-management abilities. - Good knowledge of MS Office and standard office applications. - A polite, professional, and customer-focused attitude. In this role, you will be eligible for cell phone reimbursement. The work location is in person. (Note: Additional details about the company were not provided in the job description.),

You will be responsible for overseeing the service desk team, ensuring efficient resolution of IT-related issues, and maintaining high customer satisfaction. Your role will involve managing daily operations, representing the team to stakeholders, and identifying service improvement initiatives. You will also be responsible for managing complaints, suggestions, and compliments, serving as the face of the organization to customers. Key Responsibilities: - Manage daily operations of the service desk and the service desk team - Identify and pursue service improvement initiatives - Oversee a team of Shift leads and Analysts, providing coaching and mentorship - Establish and monitor KPIs and performance metrics for the service desk - Ensure tickets meet or exceed SLAs and performance standards through quality checks - Prioritize tickets based on urgency, impact, and criticality - Handle ticket queue management and shift rosters - Monitor ticket progress, escalating as needed for prompt resolution - Lead the development and refinement of Key Performance Indicators (KPIs) - Regularly review KPI performance data and identify areas for enhancement - Conduct audits of tickets and call interactions to ensure adherence to standards - Proactively analyze support data to identify trends and inefficiencies - Conduct daily shift handover meetings for smooth transition Qualifications Required: - 5-7 years of experience in IT service desk operations or IT service management - 3-5 years of experience in people management - Experience with Confluence or similar Knowledge Management platforms - Experience with ServiceNow, JIRA, or similar ITSM tools Preferred Qualifications: - ITIL certification (Foundation or higher) - Proven ability to drive process improvements and service optimization Additional Details: Zelis India plays a crucial role in enhancing the healthcare financial experience through innovative solutions and a collaborative work culture. The team also contributes to maintaining high service delivery standards and Zelis' award-winning culture. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, Zelis India offers a holistic workplace experience for professional growth. You will be responsible for overseeing the service desk team, ensuring efficient resolution of IT-related issues, and maintaining high customer satisfaction. Your role will involve managing daily operations, representing the team to stakeholders, and identifying service improvement initiatives. You will also be responsible for managing complaints, suggestions, and compliments, serving as the face of the organization to customers. Key Responsibilities: - Manage daily operations of the service desk and the service desk team - Identify and pursue service improvement initiatives - Oversee a team of Shift leads and Analysts, providing coaching and mentorship - Establish and monitor KPIs and performance metrics for the service desk - Ensure tickets meet or exceed SLAs and performance standards through quality checks - Prioritize tickets based on urgency, impact, and criticality - Handle ticket queue management and shift rosters - Monitor ticket progress, escalating as needed for prompt resolution - Lead the development and refinement of Key Performance Indicators (KPIs) - Regularly review KPI performance data and identify areas for enhancement - Conduct audits of tickets and call interactions to ensure adherence to standards - Proactively analyze support data to identify trends and inefficiencies - Conduct daily shift handover meetings for smooth transition Qualifications Required: - 5-7 years of experience in IT service desk operations or IT service management - 3-5 years of experience in people management - Experience with Confluence or similar Knowledge Management platforms - Experience with ServiceNow, JIRA, or similar ITSM tools Preferred Qualifications: - ITIL certification (Foundation or higher) - Proven ability to drive process improvements and service optimization Additional Details: Zelis India plays a crucial role in enhancing the healthcare financial experience through innovative solutions and a collaborative work culture. The team also contributes to maintaining high service delivery standards and Zelis' award-winning culture. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, Zelis India offers a holistic workplace experience for professional growth.

Role Overview: As a Receptionist at our company, you will play a crucial role in ensuring a positive and professional experience for all visitors and clients. Your main responsibilities will include greeting and assisting guests, handling front desk operations, coordinating with internal departments, maintaining a clean reception area, and managing cash transactions with accuracy and accountability. Key Responsibilities: - Greet and assist visitors and clients with a positive and professional attitude. - Handle front desk operations such as data entry and documentation. - Coordinate with internal departments for smooth communication. - Ensure the reception area remains clean, organized, and presentable. - Handle cash or billing with proper accountability. Qualifications Required: - Excellent communication and interpersonal skills. - Strong organizational abilities and attention to detail. - Ability to handle multiple tasks efficiently. - Proficiency in basic computer skills. - Prior experience in a similar role is preferred. (Note: The company's additional details have been omitted as it does not directly relate to the job description.),

As a Front Desk Executive at Plexus, you will play a crucial role in providing exceptional customer service and ensuring the smooth functioning of the reception area. Your responsibilities will include: - Greeting visitors and ensuring they have a positive experience - Handling phone calls and directing them to the appropriate person or department - Managing appointments and scheduling effectively - Maintaining a clean and organized reception area - Performing administrative tasks to support the team as needed To excel in this role, you should possess the following qualifications: - Strong Interpersonal Skills and Communication skills - Proficiency in Phone Etiquette and Receptionist Duties - Excellent Customer Service skills - Ability to multitask and manage time effectively - Experience in a healthcare or clinical setting is a plus - High school diploma or equivalent; additional qualifications in office management or related field are an advantage Join Plexus and be a part of our dedicated team that is committed to providing advanced treatment for chronic diseases in a warm and friendly environment.,

Role Overview: As a Senior Executive Travel Desk, your main responsibility will be to coordinate and facilitate travel arrangements for employees within the organization. You will need to ensure smooth and efficient travel logistics, including flight bookings, hotel accommodations, ground transportation, and related services. Strong organizational skills, attention to detail, and excellent communication abilities are essential to effectively manage travel needs and provide exceptional customer service. Key Responsibilities: - Coordinate domestic and international travel arrangements for employees, including flights, accommodations, and ground transportation. - Research and compare travel options to ensure cost-effectiveness while meeting employee preferences and company travel policies. - Communicate with employees to gather travel requirements, preferences, and any special accommodations needed. - Liaise with travel agencies, airlines, hotels, and other vendors to secure bookings and negotiate favorable rates and terms. - Manage travel itineraries, including changes or cancellations as needed, and provide timely updates to travelers. - Assist travelers with visa processing, travel insurance, and other documentation requirements. - Resolve any travel-related issues or emergencies that may arise during the trip, providing timely support and solutions. - Maintain accurate records of travel expenses, invoices, and reimbursements, ensuring compliance with company policies and budgetary guidelines. - Stay updated on travel industry trends, regulations, and best practices to optimize travel services and enhance the overall travel experience. - Collaborate with other departments, such as HR and finance, to streamline travel processes and address any cross-functional needs or concerns. Qualifications: - Proven experience in a similar role, preferably within the travel or hospitality industry. - Strong knowledge of travel booking systems, online travel platforms, and relevant software applications. - Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels. - Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively. - Problem-solving and decision-making abilities, with a proactive approach to resolving issues and ensuring customer satisfaction. - Flexibility to adapt to changing travel schedules and priorities, including occasional after-hours support. - Knowledge of travel regulations, visa requirements, and international travel protocols is a plus. - Customer service-oriented mindset, with a commitment to delivering high-quality service and support to travelers. Work Location: B-42 Industrial Estate, Sanath Nagar, Hyderabad, Telangana 500018 Note: If interested, please share your resume to Recruitment1@zentechnologies.com.,

As a Service Desk Dispatcher at Base8, you will play a crucial role in ensuring the smooth allocation of incoming service requests or incidents to the right personnel. Your primary responsibilities will include: - Ticket Management: - Logging and Prioritizing: Accurately logging all incoming service requests, incidents, or issues in the service management system. - Categorizing: Assigning appropriate categories to each request for proper routing. - Prioritizing: Determining urgency and impact of each request to prioritize effectively. - Technical Skills: Experience in O365, Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting, and ticketing tools (Service now). - Routing and Escalating Requests: - Dispatching Tickets: Directing tickets to the correct IT support teams or technicians based on their expertise. - Escalation: Identifying complex issues that need to be escalated to higher-level support or specialized teams. - Communication: - User Interaction: Gathering relevant information from users regarding their issues and providing regular updates on ticket status. - Status Updates: Keeping users informed about the progress of their incidents or requests. - Managing Service Level Agreements (SLAs): - Monitoring SLAs: Ensuring response and resolution times align with predefined SLAs. - Tracking Time: Keeping track of time spent on each ticket to address issues within required timelines. - Resource Allocation: - Optimizing Resource Use: Managing workload across the team to efficiently utilize technicians and resources. - Balancing Workload: Distributing tickets evenly among support staff based on expertise, availability, and workload. - Incident Resolution Support: - First-Level Support: Providing first-level troubleshooting before dispatching the ticket for common or known issues. - Basic Problem Diagnosis: Assisting in basic troubleshooting steps before escalating to advanced teams. - Reporting: - Reporting Trends: Identifying recurring issues from service requests and incidents to generate reports for improvement. - Monitoring and Analyzing: Tracking ticket trends and service performance metrics for efficient operations. - Documentation and Knowledge Management: - Knowledge Sharing: Ensuring tickets are well-documented to add useful information to the knowledge base. - Updating Knowledge Base: Contributing to the knowledge repository for faster incident resolution. - Quality Assurance: - Ensuring Service Quality: Handling incidents properly and adhering to service desk processes to maintain support standards. - Feedback Collection: Collecting user feedback for service improvement. - Coordination with Other Teams: - Collaboration: Coordinating between service desk, technical support, and other departments for seamless operations. - Problem Management: Collaborating with problem management teams to resolve underlying causes of incidents. - Continuous Improvement: - Process Improvements: Identifying areas for dispatch process improvement or overall service desk operations. - Training: Assisting in training new service desk agents for smooth operations. To excel in this role, you should possess strong communication skills, problem-solving abilities, time management skills, technical knowledge, and organizational skills. Your experience with international clients will be valuable for interacting with users and support teams effectively.,

As a Technical Service Desk Engineer at our company, your role will involve providing support to employees across global locations, primarily in the US. Your responsibilities will include: - Providing on-call, chat, and email support to employees. - Handling inbound calls, managing emails, tickets, and chat-based queries simultaneously. - Performing incident logging, categorization, prioritization, assignment, coordination, and communication. - Troubleshooting issues related to Microsoft Outlook, various applications, VPN, network, digital ID, voicemail, BitLocker, and acting as the primary point of contact for Active Directory (AD) issues. - Assigning user complaints to relevant resolver teams and updating details in the helpdesk tool. - Maintaining customer support documentation and ensuring timely filing. - Providing 1st line support and troubleshooting for desktops, laptops, printers, and in-house applications. - Ensuring all incidents and service requests are managed efficiently in line with ITIL principles. - Coordinating with application and infrastructure support teams for issue resolution. - Handling high-priority incident communication and notifications. - Managing and creating Network Drives and Shared Folder Access. - Performing browser, wireless, and OS-level troubleshooting. Qualifications Required: - Technical educational background (Diploma/Graduate in IT or related field). Skills Required: - Strong communication and customer-handling skills. - Proficient in Excel and data handling. - Basic knowledge of troubleshooting hardware/software issues. - Good understanding of internet concepts and MS Office applications. - Experience working with ITSM tools. - Ability to work in a 24/7 rotational environment. If you think you meet the qualifications and skills required for this role, please apply by sending your updated resume to rekha.srikumar@locuz.com.,

As a Service Desk Dispatcher at Base8, you will play a crucial role in the IT support environment by ensuring the smooth allocation of incoming service requests or incidents to the appropriate personnel. Your responsibilities will include: - **Ticket Management:** - Logging and Prioritizing: Accurately logging all incoming service requests, incidents, or issues in the service management system. - Categorizing: Assigning appropriate categories to each request or incident for proper routing. - Prioritizing: Determining the urgency and impact of each request to prioritize effectively. - Technical Skills: Proficiency in O365, Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting, and ticketing tools such as ServiceNow. - **Routing and Escalating Requests:** - Dispatching Tickets: Directing tickets to the correct IT support teams or technicians based on their expertise. - Escalation: Identifying complex issues that require escalation to higher-level support or specialized teams. - **Communication:** - User Interaction: Gathering relevant information from users regarding their issues and providing regular updates on ticket status. - Status Updates: Keeping users informed about the progress of their incidents or requests. - **Managing Service Level Agreements (SLAs):** - Monitoring SLAs: Ensuring response and resolution times align with predefined Service Level Agreements. - Tracking Time: Monitoring the time spent on each ticket to address issues within required timelines. - **Resource Allocation:** - Optimizing Resource Use: Efficiently managing technicians and resources workload allocation. - Balancing Workload: Distributing tickets evenly across support staff based on expertise, availability, and workload. - **Incident Resolution Support:** - First-Level Support: Providing initial troubleshooting before ticket dispatch, especially for common issues. - Basic Problem Diagnosis: Assisting in basic troubleshooting before escalating to advanced teams. - **Reporting:** - Reporting Trends: Identifying recurring issues and generating reports for improvement. - Monitoring and Analyzing: Tracking ticket trends and service performance metrics for operational efficiency. - **Documentation and Knowledge Management:** - Knowledge Sharing: Documenting tickets for future reference in the knowledge base. - Updating Knowledge Base: Contributing to the knowledge repository for faster incident resolution. - **Quality Assurance:** - Ensuring Service Quality: Maintaining support standard and proper handling of incidents. - Feedback Collection: Gathering user feedback for service improvements. - **Coordination with Other Teams:** - Collaboration: Coordinating between service desk, technical support, and other departments for seamless operations. - Problem Management: Collaborating with problem management teams to resolve underlying causes of incidents. - **Continuous Improvement:** - Process Improvements: Identifying areas for dispatch process enhancement. - Training: Assisting in training new service desk agents for operational smoothness. Your role requires strong communication skills, problem-solving abilities, time management, technical knowledge, and organizational skills. You will interact with international clients, prioritize resources efficiently, manage multiple tasks simultaneously, and handle complex situations systematically.,

Role Overview: You will be an IT Service Desk Engineer at Zelis India, responsible for providing technical support and assistance to end users within the organization. Your role will involve troubleshooting and resolving hardware, software, and network issues, maintaining system performance, and ensuring timely resolution of IT service requests and incidents. The ideal candidate will possess strong technical skills, excellent customer service abilities, and the capacity to efficiently handle multiple tasks. Key Responsibilities: - Technical Support: - Provide first and second-line support for hardware, software, and network issues. - Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals. - Assist users with software installations, upgrades, and troubleshooting. - Incident Management: - Log, track, and manage incidents and service requests using the IT Service Management (ITSM) tool. - Prioritize and escalate incidents as needed to ensure timely resolution. - Document all troubleshooting steps and solutions in the ITSM tool. - Customer Service: - Respond to user inquiries and issues in a courteous and professional manner. - Provide clear and concise communication with end-users to understand their technical issues. - Ensure high levels of customer satisfaction by providing timely and effective solutions. - System Maintenance: - Perform routine maintenance and updates on IT systems and equipment. - Monitor system performance and security, addressing vulnerabilities or issues. - Assist with backups, disaster recovery planning, and data restoration efforts. - Knowledge Management: - Create and maintain technical documentation, including user guides and FAQs. - Contribute to the knowledge base by documenting new issues and solutions. - Share technical knowledge and best practices with team members. - Continuous Improvement: - Identify and suggest improvements to IT processes and workflows. - Stay up-to-date with the latest technology trends and advancements. - Participate in training and development opportunities to enhance technical skills. Qualifications: - Education: - Bachelor's degree in information technology, Computer Science, or a related field preferred. - Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator) are advantageous. - Experience: - 5+ years of experience in a technical support or service desk role. - Proven experience troubleshooting hardware, software, and network issues. - Skills: - Strong knowledge of Windows and Mac operating systems. - Familiarity with network technologies (e.g., TCP/IP, DNS, DHCP, AD). - Proficiency in using ITSM tools and remote support software. - Excellent problem-solving and analytical skills. - Strong verbal and written communication skills. - Ability to work independently and as part of a team. Note: The job description does not contain any additional details about the company.,

As a Service Desk Dispatcher at Base8, your role is crucial in ensuring the smooth flow of incoming service requests or incidents to the appropriate personnel in the IT support environment. Your responsibilities will include: - Ticket Management: - Logging and Prioritizing: Accurately logging all incoming service requests, incidents, or issues in the service management system. - Categorizing: Assigning suitable categories to each request or incident for proper routing. - Prioritizing: Determining the urgency and impact of each request to effectively prioritize them. - Technical Skills: Proficiency in O365, Active Directory, Outlook troubleshooting, Network troubleshooting, Windows Troubleshooting, and Ticketing tools (ServiceNow). - Routing and Escalating Requests: - Dispatching Tickets: Directing tickets to the correct IT support teams or technicians based on their expertise. - Escalation: Identifying complex issues that require escalation to higher-level support or specialized teams. - Communication: - User Interaction: Engaging with users to gather relevant information about their issues and providing them with regular updates on ticket status. - Status Updates: Ensuring users are informed about the progress of their incidents or requests. - Managing Service Level Agreements (SLAs): - Monitoring SLAs: Ensuring response and resolution times align with predefined Service Level Agreements. - Tracking Time: Keeping track of the time spent on each ticket to meet required timelines. - Resource Allocation: - Optimizing Resource Use: Efficiently managing technicians and resources to balance workload across the team. - Balancing Workload: Distributing tickets evenly among support staff based on expertise, availability, and workload. - Incident Resolution Support: - First-Level Support: Providing initial troubleshooting before ticket dispatch, especially for common issues. - Basic Problem Diagnosis: Assisting in basic troubleshooting before deciding on escalation. - Reporting: - Reporting Trends: Identifying recurring issues from service requests and incidents to generate improvement reports. - Monitoring and Analyzing: Tracking ticket trends and service performance metrics for operational efficiency. - Documentation and Knowledge Management: - Knowledge Sharing: Ensuring detailed ticket documentation for knowledge base enrichment. - Updating Knowledge Base: Contributing to the knowledge repository for faster incident resolution. - Quality Assurance: - Ensuring Service Quality: Adhering to service desk processes and handling incidents appropriately. - Feedback Collection: Gathering user feedback for service improvements. - Coordination with Other Teams: - Collaboration: Coordinating with service desk, technical support, and other departments for seamless operations. - Problem Management: Collaborating with problem management teams to resolve recurring incidents. - Continuous Improvement: - Process Improvements: Identifying areas for dispatch process and service desk operations enhancement. - Training: Assisting in training new service desk agents or dispatchers for operational smoothness. In addition, you should possess the following skills and qualities: - Strong communication skills for interacting with international clients - Problem-solving abilities to prioritize resources for quick issue resolution - Effective time management for handling multiple tickets simultaneously - Technical knowledge of IT systems, networks, and support processes - Organizational skills with attention to detail for systematic handling of complex situations,