excel-services-jobs-in-vasai, Vasai

2 Excel Services Jobs nearby Vasai

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posted 6 days ago

Sr HR Executive

PRIMOHUNT GLOBAL SERVICES
experience2 to 6 Yrs
Salary4.0 - 6 LPA
location
Vasai, Boisar+5

Boisar, Navi Mumbai, Thane, Mira Bhayandar, Bhiwandi, Mumbai City

skills
  • exit
  • contract labour
  • recruitment
  • contractor billing
  • joining
  • statutory compliance
  • formalities
Job Description
Qualification: BBA / MBA in HR or PG in HR stream from reputed institute.Experience: min 3 to 5 yrs overall HR Generalist activities like Recruitment, Check Contractor Bills & Statutory Challans, Administration, Joining & Exit formalities, MIS reporting, Contract labor handling.Work location: Vasai east in MumbaiGender: Male only Job description: HR Generalist activitiesSourcing, Screening and whole Recruitment process.Check Contractor Bills & Statutory Challans submitted by Labor Contractor.Handle contract labor and administration activities.Smoothly handle joining & exit formalities and required documentation.Manage HR Work Like Payroll Processing, Employee engagement, Employee grievances, Training & development, Disciplinary action process and Statutory compliance activities Etc.Must have experience to effectively handle overall Human resource HR activities.Good to prepare MIS report, MS Excel.Good English communication skills.
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posted 7 days ago

Procurement Executive

PES HR Services
experience1 to 4 Yrs
Salary50,000 - 1.5 LPA
location
Vasai, Mira Bhayandar+1

Mira Bhayandar, Mumbai City

skills
  • purchase
  • work order
  • billing
  • procurement
  • vendor management
Job Description
Experience: 1+years Qualification: Graduate in any stream (preferred: B.Com / BBA / Supply Chain) Monday to Friday working Responsibilities: Prepare and process work orders and ensure timely approval and release. Coordinate with vendors and internal teams for bill processing and documentation. Follow up with the Accounts Department to track and ensure timely payments to vendors. Maintain and update MIS reports related to procurement activities. Monitor purchase requisitions, compare quotations, and support vendor selection. Ensure all procurement activities comply with company policies and timelines. Maintain proper records of purchase orders, GRNs, bills, and vendor communication. Coordinate with project teams to ensure timely material delivery. Assist in cost negotiation and maintaining vendor relationships. Skills Required: Good knowledge of procurement processes and documentation Strong coordination and follow-up skills Proficiency in MS Excel (MIS, reports, tracking) Good communication and negotiation skills Attention to detail and time management Kindly Contact- 7400855477/ rdubey@peshr.com
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posted 3 weeks ago
experience0 to 1 Yr
Salary50,000 - 2.0 LPA
location
Navi Mumbai, Thane+1

Thane, Mumbai City

skills
  • advanced excel
  • hlookup
  • v lookups
  • billing
  • invoice processing
  • gst
Job Description
Subject: Need Invoice,Vendor,GST,Excel, Billing,invoice processing for Mumbai (Goregaon) Greetings!!  We are an ISO 9001:2008IT Out Sourcing Company currently providing IT Services to almost 200 Companies, which Includes CMM, PCMM, CMMI and reputed Companies in India and Abroad.  One of our CMM Level 5 clients is looking Invoice,Vendor,Purchase,Excel for Goregaon(Mumbai)  Skills: Invoice,Vendor,Billing,ExcelWork Location: Mumbai (Goregaon)Exp:0.3 to 1 yrsNotice period: IMM to 7 Days Invoice,Vendor,Purchase,ExcelGST Understanding, Billing readingHandling and Processing PO, Proposals, invoices and necessary approvals with accuracy and efficiency.Ensuring compliance with financial policies and regulations.Reviewing and verifying invoices for accuracy.Maintaining historical records by filing documents.Resolving invoice discrepancies and issues.Proven experience in invoice processing or accounts payable.Attention to detail and high level of accuracy.Excellent organizational and time management skills.Ability to maintain confidentiality regarding financial information.Folllow-up activities with stakeholders.Advance Excel - V Lookup / Hlookup  Preparation of Monthly provision.Maintaining the expenses in the sheet.Support in Budget planning and presentation  Please contact on Ritika - 9665906302ritika.srivastava@harjai.com  Thanks & RegardsRitika SrivastavaFor our current hot openings Click Here. 303,Advent Atria, Chincholi Bunder Road,Off S.V.Road,Malad (West), Mumbai- 400064.Branch Office : D210, Sector 55, NOIDA 201301, UP(+91-22-) 28441238 | Ext: | Fax: (+91-22-)28737077 | Mobile - 9819125866swapnil@harjai.com| www.harjai.com
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posted 3 weeks ago
experience1 to 4 Yrs
Salary1.0 - 3.5 LPA
location
Mumbai City
skills
  • sales coordination
  • back office
  • quotation
  • coordination
  • excel
  • service desk
Job Description
Position: Sales Coordinator Job Location: fort , MumbaiRoles & Responsibilities: .1 Prepare quotations, orders, samples, collaborating effectively with Salesrepresentatives and other departments, Works, Dealers, Clients.2. We work on Excel, Word, PPT, and SAP systems. Note:-   Your resume was seen to be relevant for the above position if interested kindly revert back with your updated resume with your basic information.Total Experience:Current Profile:Current CTC:Expected CTC:Notice Period:
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posted 2 days ago
experience2 to 6 Yrs
location
Pune, Maharashtra
skills
  • HR Operations
  • SuccessFactors
  • LMS
  • Ticketing Tools
  • HR Processes
  • Communication
  • Interpersonal Skills
  • Reporting
  • Data Analysis
  • Employee Experience Lifecycle
  • Compliance Requirements
  • Excel Skills
Job Description
Role Overview: You will be a part of the dynamic team at VOIS India as an HR Operations Specialist. Your role will involve managing the employee lifecycle from onboarding to offboarding, with a focus on enhancing employee experience and ensuring quality and audit standards compliance. Key Responsibilities: - Utilize your 25 years of experience in HR operations or shared services to effectively handle various aspects of the employee lifecycle. - Demonstrate proficiency in SuccessFactors, LMS, ticketing tools, and managing the employee experience lifecycle. - Apply your strong knowledge of HR processes and compliance requirements to ensure adherence to standards. - Communicate effectively and demonstrate strong interpersonal skills to engage with employees at all levels. - Utilize advanced Excel skills for reporting and data analysis purposes. - Work independently in a hybrid work environment to deliver efficient HR operations services. Qualifications Required: - Minimum 25 years of experience in HR operations or shared services. - Proficiency in SuccessFactors, LMS, ticketing tools, and managing the employee experience lifecycle. - Strong knowledge of HR processes and compliance requirements. - Excellent communication and interpersonal skills. - Advanced Excel skills for reporting and data analysis. - Ability to work independently in a hybrid work environment. Please note: The additional details of the company provided in the job description have been omitted for brevity.,
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posted 3 days ago
experience0 to 4 Yrs
location
Pune, Maharashtra
skills
  • Customer handling
  • Strong English communication
  • Analytical thinking
  • Problemsolving
  • Attention to detail
Job Description
As a Service Desk (L1) Support at our company, you will be responsible for providing L1 technical support via phone, email, and chat. Your role will involve handling incidents and service requests, troubleshooting issues related to operating systems, O365, Active Directory, VPN, basic networking, and mobile/desktop problems. To excel in this role, you will need to work on ITSM platforms such as ServiceNow and Remedy, where you will log, update, and escalate tickets following standard operating procedures. Key Responsibilities: - Provide L1 technical support via phone/email/chat - Handle incidents & service requests - Troubleshoot OS, O365, AD, VPN, basic networking & mobile/desktop issues - Work on ITSM platforms (ServiceNow/Remedy) - Log, update & escalate tickets as per SOPs Qualifications Required: - B.E/B.Tech/BCA Freshers (2023-2025) only with PDC, PAN & CMM - Strong English communication skills - Analytical thinking and problem-solving abilities - Customer handling skills - Attention to detail - Basic understanding of Windows, O365, networking, and mobile/OS issues As part of the job requirements, you must be willing to work flexible hours, including rotational and night shifts, to meet SLAs and maintain documentation accuracy. Additionally, you should be ready to relocate for training, join the team immediately, maintain confidentiality, and follow ITIL-based processes. The two-month training program in Mysore will prepare you for the role before starting work in Pune. Joining our team will provide you with global exposure, structured training, and clear career-growth pathways right from Day 1. Please note that only locals are eligible for this position.,
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posted 3 days ago
experience6 to 10 Yrs
location
Pune, Maharashtra
skills
  • Power BI
  • MS Office Suite
  • HR Shared Services
  • SAP SuccessFactors
  • AskHRS
  • ServiceNow ticketing tool
  • HRIS systems
  • AIbased HR tools
  • RPA
  • HR analytics platforms
Job Description
Role Overview: As an HR Services Specialist, your primary responsibility will be to execute end-to-end HR operations processes (Hire-to-Retire) with high quality and adherence to SLAs. You will act as a Subject Matter Expert (SME) for HR Service Processes, ensuring compliance and process standardization. Additionally, you will drive harmonization of HR processes and contribute to continuous improvement initiatives. Your role will involve hands-on experience with HRIS systems such as SAP SuccessFactors and AskHRS, as well as ServiceNow ticketing tools. You will also be creating interactive and visually appealing Power BI dashboards and reports based on business requirements. Key Responsibilities: - Execute end-to-end HR operations processes with high quality and adherence to SLAs. - Act as a Subject Matter Expert for HR Service Processes, ensuring compliance and process standardization. - Drive harmonization of HR processes and contribute to continuous improvement initiatives. - Utilize HRIS systems like SAP SuccessFactors and AskHRS, along with ServiceNow ticketing tools. - Create interactive Power BI dashboards and reports based on business requirements. - Ensure accuracy, consistency, and integrity of data within HR systems and reporting tools. - Collaborate with stakeholders to define KPIs and translate business needs into technical specifications. - Identify automation opportunities and implement solutions to improve efficiency. - Contribute to HR projects such as system implementations, process redesigns, and digital transformation initiatives. - Maintain confidentiality and adhere to global data protection norms. - Work collaboratively within the HR Service Teams to share ideas for process improvement. - Draft SOPs and work instructions to support HR Service processes and ensure standardization. - Leverage AI-powered HR tools and automation platforms to streamline processes. - Analyze HR service data using dashboards and predictive analytics to identify trends and recommend improvements. - Ensure proper governance and compliance for AI-driven HR solutions. Qualifications Required: - Bachelors or masters degree in human resources or equivalent field. - Minimum 6-8 years of experience in HR Shared Services. - Hands-on experience with SAP SuccessFactors, AskHRS, ServiceNow ticketing tool, etc. - Familiarity with AI-based HR tools, RPA, and HR analytics platforms is a plus. - Strong understanding of HR Shared Services processes and compliance requirements. - Excellent communication and interpersonal skills. - Proficiency in MS Office Suite including Power BI, PowerPoint, Excel, Word. - Ability to work effectively in a fast-paced, multicultural environment.,
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posted 1 month ago
experience5 to 9 Yrs
location
Pune, Maharashtra
skills
  • ITIL
  • Communication
  • Stakeholder Management
  • Service Management
  • Risk Management
  • PowerPoint
  • Excel
  • Service Now
  • APIs
  • Service Risk
  • Control Governance
  • Financial Industry
  • End to End Services Management
  • Customer Journey Management
  • 3rd Party Management
  • aPaaS
  • RAML
  • Service Mesh
Job Description
As a Service Operations Analyst at Barclays, you will play a crucial role in supporting the successful delivery of Location Strategy projects. Your responsibilities will include ensuring projects are delivered within specified plan, budget, quality, and governance standards. You will lead the digital transformation efforts, driving innovation and excellence to enhance customer experiences through cutting-edge technology. Key Responsibilities: - Provide technical support to resolve complex issues for specific clients or groups of clients - Develop and improve the support model and service offerings to enhance customer satisfaction - Perform preventative maintenance tasks on hardware and software, utilizing monitoring tools to identify and address potential issues - Maintain a detailed knowledge base for future reference and knowledge sharing - Analyze system logs, error messages, and user reports to identify root causes of issues and provide resolutions - Implement automation, monitor enhancements, and ensure optimal performance for front office support Qualifications Required: - ITIL v3 or above certification or relevant experience in an ITIL environment - Strong communication and stakeholder management skills - Experience with Service Risk and Control Governance, including Technical Resilience, Capacity Management, Service Level Agreements, and more - Proven track record in IT Service Management disciplines - Service Risk Management experience - Proficiency in PowerPoint and Excel for analyzing and presenting information In addition to the above, highly valued skills may include experience with Service Now/Service First Service Management tool, working in the Financial Industry with Technology, managing end-to-end services or customer journey, 3rd Party Management relationship experience, and knowledge of APIs (RAML, Service Mesh) and aPaaS hosted applications and services. This role is based in Pune and aims to effectively monitor and maintain the bank's critical technology infrastructure, resolving complex technical issues with minimal disruption to operations. You are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive in your daily activities.,
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posted 3 weeks ago
experience1 to 5 Yrs
location
Navi Mumbai, All India
skills
  • Leadership
  • Operations management
  • Coaching
  • Feedback
  • Customer service
  • Training
  • development
  • Communication
  • Interpersonal skills
  • Problemsolving
  • KPIs monitoring
  • MS Excel proficiency
Job Description
You are seeking an experienced and dynamic Team Leader to oversee a team of customer service representatives. Your responsibility will be to ensure the efficient day-to-day operations of the team, drive performance, meet service level agreements (SLAs), and ensure high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of operations. - Lead, manage, and motivate a team of customer service agents to achieve performance targets. - Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement. - Handle escalated customer queries and resolve issues efficiently. - Ensure adherence to company policies, procedures, and quality standards. - Maintain and report on team KPIs and provide regular performance updates to management. - Facilitate training and development programs to enhance team skills and knowledge. Qualification Required: - Minimum 3 years of experience in BPO operations, with at least 6 months in a leadership role. - Strong communication and interpersonal skills. - Ability to work under pressure and handle multiple priorities. - Proficiency in MS Excel. - Ability to motivate, mentor, and guide a team towards achieving business goals. You are seeking an experienced and dynamic Team Leader to oversee a team of customer service representatives. Your responsibility will be to ensure the efficient day-to-day operations of the team, drive performance, meet service level agreements (SLAs), and ensure high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of operations. - Lead, manage, and motivate a team of customer service agents to achieve performance targets. - Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement. - Handle escalated customer queries and resolve issues efficiently. - Ensure adherence to company policies, procedures, and quality standards. - Maintain and report on team KPIs and provide regular performance updates to management. - Facilitate training and development programs to enhance team skills and knowledge. Qualification Required: - Minimum 3 years of experience in BPO operations, with at least 6 months in a leadership role. - Strong communication and interpersonal skills. - Ability to work under pressure and handle multiple priorities. - Proficiency in MS Excel. - Ability to motivate, mentor, and guide a team towards achieving business goals.
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posted 6 days ago
experience0 to 3 Yrs
location
Pune, Maharashtra
skills
  • MIS
  • Microsoft Office
  • Credit Cards
  • Communication Skills
  • Vendors Management
Job Description
As a Service Process Coordinator 4 at our company, you will be responsible for performing moderately complex and varied assignments with a focus on the quality of execution. You will work with limited supervision and may handle a wide range of products/services. Your technical and administrative expertise will be crucial as you apply specialized functional skills and basic knowledge to ensure the smooth operation of processes. You will need to have a good understanding of how your duties align with team members and other units to achieve the overall goals of the function. Additionally, you should be prepared to exchange moderately complex information with others and apply research and analytical skills to factual information. **Key Responsibilities:** - Prepare and maintain daily MIS. - Handle Vendors to ensure no disruption of card association process. - Work with minimal supervision by the immediate manager. - Be flexible to work extended hours during high volumes. - Open to working on weekends (Sat/ Sun) for the UAE region. - Take ownership of tasks with minimal supervision and be responsible for allocated work. **Qualifications:** - 0-2 years of relevant experience. - Knowledge in Cards flow (Debit / Credit) is preferred. - Proficiency with Microsoft Office - Excel / Word / PPT. - Credit card servicing/processing experience is preferred. - Good communication skills are preferred. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. You can also view Citi's EEO Policy Statement and the Know Your Rights poster for more information. (Note: Omitting the additional details of the company as it does not provide specific information related to the job role.),
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posted 1 week ago
experience2 to 6 Yrs
location
Maharashtra
skills
  • Cash Management Services
  • Compliance
  • Reconciliation
  • Vendor Management
  • SLA Management
  • Data Entry
  • Communication Skills
  • Cheques
  • NACH transactions
  • Query Handling
  • Vendor Reporting
  • Corporate Banking Operations
  • Excel Skills
Job Description
Role Overview: You will be responsible for processing and managing Cheques, Cash, and NACH transactions in Group Technology and Operations. Your role will involve coordinating with vendors, handling queries related to processing, improving operational controls, ensuring compliance with regulations, analyzing transactional reports, performing reconciliation, and assisting in developing department operating instructions. Key Responsibilities: - Process and manage Collections and NACH Transactions and coordinate with vendors - Handle queries for Cheques, Cash, NACH, and ACH Processing - Demonstrate sound knowledge of Cash Management Services, especially Cheques, Cash, and NACH processing - Improve operational controls and ensure compliance with regulations - Analyze and improvise various transactional reports and vendor reporting - Perform reconciliation for the process - Assist in reviewing and developing Department Operating Instructions and ensure adherence to Policy and Procedures - Handle queries from external and internal stakeholders for NACH, Cheques, and Cash - Prepare monthly vendor reporting, review vendor invoices, and monitor vendor SLA Qualification Required: - Ability to work in a 365-day working environment with flexible hours - Knowledge of Cheques, Cash, and NACH transactions - Ability to learn new products - Strong team player - Proficient in reconciliation processes - Good communication skills Additional Details of the Company: Group Technology and Operations (T&O) at the bank focuses on productivity, quality & control, technology, people capability, and innovation to provide an efficient, nimble, and resilient infrastructure. In Group T&O, the majority of the Bank's operational processes are managed to delight business partners through multiple banking delivery channels.,
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posted 4 weeks ago

Customer Service Manager

ODH DEVELOPERS PRIVATE LIMITED
ODH DEVELOPERS PRIVATE LIMITED
experience13 to 22 Yrs
location
Pune, Surat+17

Surat, Oman, Lakhisarai, Qatar, Saudi Arabia, Kuwait, Chennai, United Arab Emirates, Hyderabad, West Kameng, Kolkata, Mumbai City, Jordan, Ghana, Kenya, Delhi, Ambala, Indonesia

skills
  • budgeting
  • leadership
  • problem
  • management
  • communication
  • time
  • solving
  • organizational
  • skills
Job Description
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Responsibilities Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industrys developments and apply best practices to areas of improvement Control resources and utilise assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities
posted 3 days ago

Services Full Time Analyst

Student and Grad Programs
experience0 to 4 Yrs
location
Maharashtra
skills
  • Analytical Skills
  • Microsoft Excel
  • Data Analysis
  • Financial Services
  • Market Research
  • Business Development
  • Process Optimization
  • Report Preparation
  • Presentation Skills
  • Interpersonal Skills
  • Communication Skills
  • Time Management
  • Networking
  • ProblemSolving Skills
  • Client Data Analysis
  • RelationshipBuilding Skills
  • Attention to Detail
  • Organizational Skills
  • SelfStarter
  • Personal Integrity
  • Resilience
  • Urgency
  • Mentorship
Job Description
As a Services Analyst at Citi, you will have the opportunity to bring your knowledge and skills from the classroom to the workplace. Our full-time Services analyst program is designed to equip you with the tools, training, and hands-on experience necessary to play a valuable role on your team and establish a long-term career at Citi. Internal mobility and career growth are highly valued at Citi, ensuring that your success is a priority. Key Responsibilities: - Conduct market research to assess industry trends and the impact of macroeconomic factors. - Develop materials to support business development, product commercialization, and revenue growth. - Assist with process optimization initiatives to enhance efficiency and mitigate risk. - Analyze client data to identify opportunities and improve service offerings. - Prepare reports and presentations for internal stakeholders and senior leadership. - Participate in networking events, training sessions, and leadership discussions to strengthen personal and professional development. Qualifications Required: - In your final year of college, graduating between Dec 2025 and June 2026. - Strong analytical and problem-solving skills. - Proficient in Microsoft Excel (e.g., data analysis, lookups, basic modeling), with working knowledge of PowerPoint and Outlook. - Interest in financial services and a drive to learn. We are looking for motivated individuals who are eager to start their careers at a global organization and possess strong analytical skills, strategic thinking, and innovative approaches to business. Diversity is valued at Citi, and we welcome candidates from all disciplines who exhibit: - Strong interpersonal and relationship-building skills. - Excellent communication skills. - High level of accuracy, time management, and attention to detail. - Solid organizational skills and ability to work autonomously as a self-starter. - High level of personal integrity, commitment to excellence, and a strong desire to learn. - Resilience to thrive in a fast-paced, high-volume environment. - Sense of urgency and ability to execute quickly and efficiently. As a Services Analyst at Citi, you will have access to mentorship, career development sessions, and networking opportunities with senior leaders and professionals across the organization. This experience is designed to provide you with a strong foundation to launch a successful long-term career within the firm. Join Citi and be part of shaping the future of financial services!,
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posted 6 days ago
experience2 to 6 Yrs
location
Maharashtra
skills
  • Product Management
  • Sales
  • Pricing
  • Marketing
  • Legal
  • Compliance
  • Risk Management
  • Agile Methodology
  • Engineering
  • Product Strategy
  • MS Word
  • Excel
  • PowerPoint
  • Telecom Network
  • Solution Layer1
  • Solution Layer2
  • Solution Layer3
  • Product Development Lifecycle
Job Description
As a Product Manager at Tata Communications, your role is crucial in ensuring the performance of the products and related KPIs within the Telecom Network & Solution Layer-1, Layer-2 & Layer-3 domains. You will collaborate with various functional teams such as sales, pricing, marketing, legal, compliance, and risk to drive product management, development, enhancement, release, and positioning. Your operational responsibilities directly impact the product's success. - Drive execution of product strategy - Facilitate and be accountable for daily standups, sprint planning, and demos in an agile team environment - Collaborate with engineering teams to ensure quick time-to-market delivery - Analyze product requirements and develop programs to meet them - Develop, implement, and maintain timelines across multiple departments - Create and manage product manuals, user manuals, architecture diagrams, sequence flow diagrams, and workflows specific to the region & Business - Coordinate product releases with marketing, sales, and sales support Qualifications: - Bachelor of Engineering - Preferable experience in Product management/sales, Solution, Commercial related experience Desired Skill Sets: - Intermediate experience in managing elements of the product development lifecycle - Proficient in productivity tools like MS Word, Excel, PowerPoint Tata Communications is at the forefront of redefining connectivity with innovation and intelligence. Driving intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services, we envision a New World of Communications.,
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posted 2 weeks ago
experience7 to 11 Yrs
location
Maharashtra
skills
  • IT Service Management
  • Firewalls
  • Regulatory Compliance
  • Microsoft Excel
  • Microsoft Powerpoint
  • DevOps
  • IT Risk General Controls
  • IT Application Development Lifecycle
  • IT Security Cyber Security Cyber Risk Management
  • Indepth understanding of IT Security
  • PowerBI
Job Description
You will be joining the IT OPC Team under CCCO at BNP Paribas India Solutions as an IT Risk & Permanent Control Coordinator. Your main responsibility will be to deliver Risk Management and IT Audits for business and IT functions. **Key Responsibilities:** - Actively manage the Historical Incident management process, including liaising with various stakeholders involved, root cause analysis, and impact evaluation. - Manage production incidents and analyze impacts for customers and the bank. - Communicate the impacts of incidents and changes to our clients and affected teams. - Liaise with global and local IT control areas to ensure their certification is timely and appropriate. - Perform periodic Root Cause Analysis of process issues and non-compliances at Project and Application Domain level. Ensure that the exercise is planned, executed effectively, and reported to the appropriate level. - Register, follow up and track Security recommendations, findings & security exceptions/risk acceptance. - Participate in minimizing production risks and issues, including by helping to devise, and by implementing, sufficient regular controls. - Work closely with asset owners or representatives and technical staff to communicate, drive, and track the implementation/remediation of security recommendations/findings and remedial actions for production incidents. - Be part of the end-to-end treatment chain for identified risks and incidents, in order to make the diagnosis and initiate corrective actions with the teams involved in the triage. - Contribute all relevant management information (KPIs/KRIs) to the various scope reports/dashboards. - Contribute to improving the quality of procedures/delivery of new software or systems and organize Incident Committees. Prepare and facilitate the Incident Committees based on the analyses of the incidents and problems encountered. Prepare the reports, KPI, and SLA Clients. **Technical & Behavioral Competencies Required:** - IT Service Management (Must) - IT Risk & General Controls (Good To Have) - IT Application Development Lifecycle (Good To Have) - IT Security / Cyber Security / Cyber Risk Management (Good To Have) - In-depth understanding of IT Security (Good To Have) - Firewalls, IT Security Tools / OS / DB / App platforms (Good To Have) - Regulatory Compliance (Good To Have) - Microsoft Excel, Microsoft Powerpoint, PowerBI, DevOps (Good To Have) **Specific Qualifications:** - BSc. / B.E. / B.Tech (ideal) - Certifications like ITIL, CISSP, CISA, ISO 27001 are good to have **Language Preference:** - Fluency in English You should have a minimum of 7 years of experience in the field to be considered for this position.,
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posted 7 days ago

Shift Lead, Service Desk

Owens & Minor India Private Limited
experience2 to 6 Yrs
location
Pune, Maharashtra
skills
  • Customer Service
  • IT Support
  • Troubleshooting
  • Service Desk Management
  • SLA Management
  • Technical Documentation
  • Hardware Support
  • Software Support
  • Remote Troubleshooting
  • Process Improvement
  • Training
  • Communication Skills
  • Teamwork
  • Analytical Skills
  • Knowledgebase Research
  • ProblemSolving
Job Description
As a Senior Service Desk Associate at Owens & Minor, you will play a crucial role in providing first contact support to end-users through various channels such as telephone, web portal, email, and chat. Your primary responsibility will be to ensure courteous, timely, and effective resolution of end-user issues. Some key responsibilities include: - Act as a Senior Service Desk Associate of the Global Service Desk under Infrastructure Managed Services - Assist users with PC hardware, software, printer, or other IT-related issues - Prioritize incidents and service requests according to defined processes to meet SLAs - Serve as a point of escalation for Service Desk Associates - Record, track, and document the incident-solving process in the ITSM tool ServiceNow - Research solutions through internal and external knowledge base - Develop help sheets and FAQ lists for end-users - Identify and learn appropriate software and hardware used and supported by the organization - Provide suggestions for continual improvement - Alert management to emerging trends in incidents - Prepare training manuals and FAQ materials for end-user guidance - Document processes and maintain service desk records Qualifications required for this role include: - Minimum of 2 years of relevant work experience and/or specialized training - High school diploma or equivalent - Associate's or Bachelor's degree in a technology-related field is a plus - Comptia A+, Comptia Network +, and ITIL certifications are a plus - Exceptional customer service orientation - Ability to effectively prioritize and execute tasks in a high-pressure environment - Experience working in a team-oriented, collaborative environment Additional Requirements: - Excellent communication skills in English - Customer-friendly mindset and team player - Ability to absorb and retain information quickly - Highly self-motivated and directed - Keen attention to detail - Proven analytical and problem-solving abilities If you believe you possess the necessary skills and experience to excel in this role, we encourage you to apply. This position offers an opportunity for growth and development and will be accepting applications on an ongoing basis.,
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posted 3 weeks ago

Service Engineer

General Technologies
experience2 to 6 Yrs
location
Navi Mumbai, Maharashtra
skills
  • Life Sciences
  • MS Office
  • Excel
  • Service
  • Maintenance
  • Medical Capital Equipment
  • Mass Spectrometers
  • ICPMS
  • Electrical Analog Circuits
  • Digital Circuits
Job Description
As an experienced Service Engineer at General Technologies, your role involves providing on-site installation, validation, and commissioning of instruments. You will be responsible for performing hands-on troubleshooting, service, and repairs at customer locations. Your duties also include offering high-level technical support to external customers and handling field service calls efficiently. Key Responsibilities: - On-site installation, validation, and commissioning of instruments - Hands-on troubleshooting, service, and repairs - Providing high level technical support to external customers - Handling field service calls and addressing arising issues promptly Qualifications Required: - Bachelor's degree or equivalent technical qualifications in electrical/mechanical engineering or physical sciences. Master's or higher education is preferred. - Experience in service and maintenance of high-end Life Sciences or medical capital equipment. Experience with mass spectrometers, especially ICP-MS is preferred. - Working knowledge of MS Office, Excel. - Ability to test and troubleshoot electrical analog and digital circuits.,
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posted 2 days ago

Service Technician

Dyna Energy Solutions LLP
experience13 to 17 Yrs
location
Bhiwandi, Maharashtra
skills
  • converter
  • QA
  • Diagnose
  • repair electric 2wheelers EV 2W
  • Maintenance
  • servicing of battery
  • motor
  • controller
  • etc
  • Preparing fault service reports
  • Handling warranty claims inward outward parts log
  • Customer communication
  • coordination with spares
  • assembly teams
  • Vehicle trial postrepair
  • Field servicing dealerend support
  • Strong understanding of EV systems
  • including battery
  • motor
  • controller
  • converter
  • Skilled in electrical
  • mechanical troubleshooting
  • Familiarity with diagnostic tools
  • service management systems
  • Basic computer knowledge for service reporting
  • Excel
Job Description
As a Service Technician at Dyna, a pioneering electric two-wheeler manufacturer, your role will involve overseeing service operations of electric 2-wheelers and assisting in vehicle assembly. Dyna is focused on transforming urban mobility through innovative and sustainable EV solutions, aiming to deliver high-quality electric vehicles that cater to modern commuters" needs while prioritizing environmental responsibility. Key Responsibilities: - Diagnose, service, and repair faults in electric 2-wheelers. - Conduct preventive maintenance and performance checks. - Execute post-service quality inspections and test rides. - Support warranty and field service cases as needed. - Assist in EV vehicle assembly and component alignment. - Ensure adherence to safety and quality standards. - Support pre-delivery inspections (PDI) and readiness checks. - Attend to customer complaints and service issues, both on-site and off-site. - Provide technical guidance to customers regarding vehicle operation and maintenance. - Maintain detailed service reports, warranty claim records, and parts logs. - Coordinate with spares, QA, and assembly departments for timely issue resolution. - Mentor and guide junior technicians on technical and safety procedures. - Conduct field visits and dealer-end service support when required. Candidate Requirements: - Strong understanding of EV systems, including battery, motor, controller, and converter. - Skilled in electrical and mechanical troubleshooting. - Familiarity with diagnostic tools and service management systems. - Basic computer knowledge for service reporting. - Excellent communication and customer-handling skills. - Willingness to travel for field servicing and dealer support. Preferred Qualifications: - Certification in EV servicing or relevant technical program. - Prior experience with EV manufacturers or dealerships. - Knowledge of Battery Management Systems (BMS) and electric drivetrain components. Additional Information: Candidates must be willing to relocate or commute to Vadape, Bhiwandi. Fieldwork and dealer-end service visits are part of the role. Benefits: - Cell phone reimbursement - Health insurance - Internet reimbursement - Provident Fund Note: The company overview and any additional details of the company were not included in the Job Description.,
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posted 3 days ago

Claims Service Representative

VitalQuest Workforce
experience2 to 6 Yrs
location
Maharashtra
skills
  • Strong interpersonal skills
  • Customer service skills
  • Analytical skills
  • Effective communication abilities
  • Expertise in claims handling
  • Insurance knowledge
  • Excellent phone etiquette
  • Ability to work collaboratively
  • Attention to detail
  • Proficiency in using relevant software
  • tools
Job Description
As a Claims Service Representative in the Pune/Pimpri-Chinchwad Area, your role will involve managing and processing insurance claims, communicating with clients and insurance companies, and ensuring efficient and accurate claims handling. Your responsibilities will include: - Receiving and evaluating claims information - Maintaining detailed records of claims - Resolving any issues related to claims - Providing excellent customer service through phone and in-person interactions To excel in this role, you should possess: - Strong interpersonal skills and effective communication abilities - Expertise in claims handling and insurance knowledge - Excellent phone etiquette and customer service skills - Ability to work collaboratively with a team - Attention to detail and analytical skills - Proficiency in using relevant software and tools A Bachelor's degree in a related field is preferred, and previous experience in a similar role within the insurance industry is a plus.,
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posted 5 days ago

Client Service Analyst

Chase- Candidate Experience page
experience1 to 5 Yrs
location
Maharashtra
skills
  • communication skills
  • time management
  • customer service
  • operations
  • sales
  • portfolio management
  • organizational skills
  • PC skills
Job Description
As a Client Service Analyst within the Client Service team, your role is to deliver exceptional client service and operational support for commercial treasury clients as a trusted primary contact. You will be the main point of contact for an assigned portfolio of clients, ensuring their needs are met with professionalism and efficiency. Your responsibilities will include managing customer service and relationship management activities, operational controls, and issue resolution for transactional accounts and complex treasury products. Collaboration with internal partners is key to delivering best-in-class service and driving client satisfaction. **Key Responsibilities:** - Partner with Client Service Associates or Senior Associates to understand and resolve client issues, ensuring timely follow-up and ownership. - Identify underlying problems and patterns to resolve client issues effectively. - Build and maintain knowledge of commercial treasury management products and services. - Serve as a liaison between Relationship teams, Operations, Treasury Management Sales, and Implementations to deliver optimal service. - Identify and control risk to prevent fraudulent account behavior and potential fraud exposure. - Prioritize daily workload to maximize productivity using strong time management and organizational skills. - Follow all established policies, procedures, and practices while projecting a confident and professional presence to clients and colleagues. **Qualifications Required:** - Demonstrated excellent communication skills, both written and verbal. - Strong organizational skills with the ability to manage competing priorities. - Proven ability to work independently with supervision and escalate complex issues as needed. - Proficiency in PC skills, including Word, Excel, and PowerPoint. The company preferred qualifications, skills, and capabilities include a Bachelor's degree or equivalent work experience, one to three years of experience in customer service, operations, sales, or portfolio management primarily in banking or financial services, versatile learner with an aptitude for assimilating new industry, company, product, or technical knowledge, and consistent professional presence with adaptability to evolving needs and situations.,
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